Twilio – Software Engineer (L3) – Ontario

Company: Twilio

Location: Ontario

Expected salary: $129800 – 162300 per year

Job date: Thu, 11 Sep 2025 22:46:04 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Software Engineer (L3) on the Console Trial and Upgrade team.About the jobThis position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.ResponsibilitiesIn this role, you’ll:

  • Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite.
  • Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
  • Meet Definition of Done for the software you build.
  • Refactor and reduce technical debt.
  • Write automated unit and integration tests in a continuous integration and delivery environment.
  • Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
  • Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
  • Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
  • Work independently or with your team to troubleshoot/determine resolution for issues in your team’s domain.
  • Be responsible for documentation of projects you work on.
  • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • Bachelor’s degree in Computer Science or related industry experience.
  • 4+ years of hands-on development experience developing and operating Web applications using modern JavaScript technologies, preferably React, TypeScript, and Node.
  • 4+ years of hands-on experience with Java-based backend development, including scalable and high-performing backend systems or Backend-For-Frontends.
  • Strong experience building and troubleshooting Java applications using frameworks like Spring or Spring Boot.
  • Experience with REST APIs and GraphQL.
  • Familiarity with version control systems such as Git.
  • Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins.
  • Champion of good engineering habits: development and test techniques, security, automation.
  • Experience in triaging and solving production issues.
  • Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team.
  • Iterative development and deployment, Scrum and Agile methodologies.
  • Communicate clearly and concisely, orally and in writing.
  • Good team player and ability to communicate well in a remote work environment.

Desired:

  • Experience with AWS or other public cloud infrastructure platforms.
  • Experience using Docker containers in production environments with Kubernetes
  • Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress.
  • Ability to build effective working relationships with all levels of the organization across different locations and time zones.

LocationThis role will be remote, and based in Ontario, BC, or Alberta Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $129,800 – $162,300

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – Software Engineer (L3) – Ontario

Company: Twilio

Location: Ontario

Expected salary: $129800 – 162300 per year

Job date: Thu, 11 Sep 2025 23:34:19 GMT

Job description: . Location This role will be remote, and based in Ontario, BC, or Alberta Canada. Travel We prioritize connection… and ability to communicate well in a remote work environment. Desired: Experience with AWS or other public cloud…

Twilio – Software Engineer (L3) – Ontario

Company: Twilio

Location: Ontario

Expected salary: $129800 – 162300 per year

Job date: Fri, 12 Sep 2025 04:26:46 GMT

Job description: . Location This role will be remote, and based in Ontario, BC, or Alberta Canada. Travel We prioritize connection… and ability to communicate well in a remote work environment. Desired: Experience with AWS or other public cloud…

Twilio – Associate Enablement Operations Manager – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Sun, 24 Aug 2025 04:38:07 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Associate Enablement Operations Manager for Global Operations Enablement.About the jobThe individual in this position will report directly to the Senior Manager, Global Operations Enablement and will work closely with Learning Experience Designers in the Global Operations Enablement organization, along with partners from various stakeholder teams. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you!As the Associate Enablement Operations Manager, you will be responsible for both overseeing the day-to-day operations of our enablement team, as well as contributing to improvements in longer term operational strategies. Activities include (but are not limited to) triaging and responding to ongoing training requests from stakeholders, uploading and maintaining new and updated courses in our LMS, managing course assignments and reporting for elearning courses, and contributing to ongoing improvements in our processes (and related tooling) for managing training requests and for advancing ongoing training projects.ResponsibilitiesIn this role, you’ll:

  • Support operational activities for the Global Operations Enablement team, including:
  • Collecting and publishing data/metrics from within our LMS and other sources
  • Optimizing routine processes related to onboarding of new Operations staff and ongoing learning, including:
  • Monitoring weekly new hire report and providing onboarding support
  • Assisting Operations teams in managing onboarding content and checklists
  • Submitting and following up on tickets for tools access for new hires
  • Administering our LMS and managing our course catalog, including:
  • Uploading of new courses, curricula, and learning paths
  • Identifying relevant audiences for training assignments, assigning required training, and monitoring participation
  • Creating regular reports for assigned training and sharing updates with Enablement leaders and stakeholders
  • Managing and triaging training requests through our intake process
  • Constructing and updating Airtable bases and automated Google sheets for projects and enablement initiatives to allow accurate tracking of project status and enablement participation
  • Collaborate with wider enablement team for development and tracking of badging and certifications, where applicable

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • 3+ years in LMS administration and training coordination
  • Proficiency using collaboration and project management tools like Airtable or Smartsheet
  • Strong communication and presentation skills
  • Data-driven mindset with the ability to measure impact and improve continuously
  • Strong stakeholder management skills
  • Analytical mindset with experience using data to measure success and identify improvement areas
  • Experience with process creation and improvement
  • Strong bias for action and experience working in dynamic and iterative environments
  • Keen attention to detail with experience in monitoring quality assurance for learning programs

Desired:

  • Exposure to current and emerging adult learning theory
  • Familiarity with content creation tools such as Articulate Storyline or Rise

LocationThis role will be remote based in British Colombia, Alberta or Ontario CanadaTravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $163,100.00 – $203,900.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – Principal Product Manager – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Wed, 13 Aug 2025 22:57:17 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Principal Product Manager – BillingAbout the jobThis position is needed to We’re seeking a Principal Product Manager to lead Billing platform products. Our Billing platform enables customers to choose – pre-committed contract, subscription or pay-as-you-go.This role will drive billing strategy, roadmap and execution of the billing platform. The focus will be to ensure that Twilio’s billing systems are scalable, flexible, and compliant, while unlocking growth. You will work with cross functional teams to drive large scale change to how customers consume Twilio products.
.ResponsibilitiesIn this role, you’ll:

  • Own the product strategy and roadmap for all payments and billing infrastructure-subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
  • Partner with engineering to define product specifications, design features, and deliver new functionality to customers
  • Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
  • Define and deliver against outcomes-with a strong focus on metrics, speed, and business impact
  • Partner across technical program management, IT, finance, legal, and support teams to ensure successful go-to-market for new product initiatives
  • Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering, balancing business needs with long-term platform scalability
  • Partner with other Figma product teams to power new monetization efforts and unlock sales levers
  • Drive planning and prioritization, defining and tracking key metrics, and work closely with engineers to define feature functionality and execute against the roadmap
  • Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • 8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
  • Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
  • Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
  • High ownership mindset: You bring urgency, challenge blockers, and know when to escalate or hold the line
  • Deep payments fluency: You understand the strategy, incentives, and mechanics behind billing and payments-not just the technical components
  • Vendor leadership: You’ve driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
  • An excellent communicator, with experience presenting to cross functional stakeholders
  • Have a Bachelor’s degree in Computer Science, Engineering, or equivalent experience
  • Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements.

Desired:

  • Have deep user empathy for both internal and external customers
  • You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision.
  • Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality

Location * This role will beremote, and based in British Columbia, Canada.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $142, 800 CAD – $175,800 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – Senior Financial Analyst – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Thu, 31 Jul 2025 22:59:42 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Senior Financial Analyst, R&D.About the jobTwilio is seeking a Senior Financial Analyst to join our growing Product Finance team. This will be a highly visible role supporting Twilio’s Messaging channel, including partnering with Product, Engineering, and other cross-functional teams to provide data-driven insights, support strategic decision-making, and drive financial performance. This role will work cross-functionally with R&D business partners, central Finance teams and Accounting.ResponsibilitiesIn this role, you’ll:

  • Partner with the Product leadership teams to analyze complex business decisions, provide sound financial perspectives and actionable insights.
  • Lead strategic financial planning processes from start to finish for the Messaging business. This includes managing monthly, quarterly, annual, and long-term forecasts.
  • Build, maintain, and improve financial models to analyze product performance, evaluate new initiatives, and support investment decisions.
  • Present findings and recommendations to senior leadership and cross-functional partners in a clear and compelling manner.
  • Take ownership of month-end close activities, including preparing COGS and OPEX accruals, partnering with Accounting to ensure accurate COGS and OPEX recognition, and performing detailed variance analysis.
  • Partner with analytics team to automate reporting processes

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience
  • 5+ years of finance experience, ideally in a high growth Technology or Software/SaaS environment.
  • Advanced financial analysis and modeling skills, with experience in forecasting, budgeting, reporting, and variance analysis
  • Comfortable working with ambiguity in a dynamic, fast-paced environment
  • Ability to work independently and think strategically
  • Intense curiosity about understanding key drivers of a multi-faceted business.
  • Strong communication and interpersonal skills. Cross-functional relationships and effective communication to non-financial audiences are critical to make an impact.
  • Advanced Excel/Google Sheets skills

Desired:

  • Experience working cross functionally with partners in R&D organizations
  • Experience with Anaplan, Oracle, Tableau a plus

LocationThis role will be remote, and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $81,000 CAD – $101,200 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.#LI-REMOTETwilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – IT Support Engineer L2 – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Sun, 03 Aug 2025 06:42:37 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next IT Support Engineer L2About the jobThis position is needed to Join Twilio’s End User Computing and Operations team as a Level 2 Technical Support Engineer, providing essential support to our global Twilions. As an escalated role from L1, you will be the go-to resource for technical support, ticket triaging, and troubleshooting Twilions’ devices and software technologies across various service channels. Your responsibilities encompass onboarding, offboarding, documentation creation, and ensuring a high level of customer satisfaction. As a seasoned professional, you actively contribute to improving documentation, building scalable resources, and finding proactive ways to resolve user questionsResponsibilitiesIn this role, you’ll:

  • Technical Expertise and Escalation:
  • Act as an escalation point for the L1 support team, providing advanced problem-solving skills with diverse software and hardware systems.
  • Work on higher urgency and high-priority escalations.
  • Problem Management and Analysis:
  • Shepherd Problem Management and Root Cause Analysis for the IT Services team, providing guidance to junior team members.
  • Ticket Platform Enhancement:
  • Actively participate in enhancing the ticket platform for improved efficiency.
  • Change Management:
  • Participate in change management and identify areas of risk for the IT Services team, actively mitigating risks.
  • Proactive Issue Identification:
  • Identify trends and repeated issues proactively, contributing to ongoing improvements.
  • Onboarding and Offboarding:
  • Conduct onboarding and offboarding while ensuring proper policy and procedure adherence by junior technicians.
  • Remote and In-Office Support:
  • This role is mostly remote but may require in-office support or occasional travel to attend company wide events
  • Mentorship and Knowledge Sharing:
  • Provide mentorship to L1 Technical Support Engineers from both technical and operational standpoints.
  • Take ownership of the ITS knowledge base, updating and creating articles for long-term improvement, policies, and operational workflow.
  • Issue Resolution and Escalation Handling:
  • Handle and resolve any escalations that come from the L1 Support team.
  • Monitoring and Quality Control:
  • Manage and monitor IT services tickets to maintain service levels and quality control.
  • Steward shift left, knowledge identification, and creation.
  • Daily Workload:
  • Handle approximately 10-15 issues daily.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:Required Technical Skills and Experience:

  • Demonstrate enhanced customer service and critical thinking skills, utilizing available resources effectively.
  • Lead documentation efforts, contributing extensively to the knowledge base for self-service support.
  • 3+ years of IT-related engineering experience or equivalent education in a relevant technology field.
  • Advanced experience with working with Apple, Windows ecosystems.
  • Advanced knowledge of Google Admin applications, Okta/SSO ecosystems and endpoint management such as Jamf or Kandji.
  • Advanced understanding of automation tools and processes.
  • Advanced exposure to native AI products, observability tooling and concepts.
  • Demonstrate advanced problem-solving skills with a focus on finding efficient and automated solutions.
  • Exhibit an analytical mindset to troubleshoot and resolve technical issues.
  • Continued commitment to excellent documentation skills and meticulous attention to detail.
  • Advanced knowledge of automation tools, scripts, and AI concepts.

Desired:

  • Advanced Experience with Networking and ZTNA technologies such as Zscaler or GlobalProtect.
  • Advanced Familiarity with scripting languages (Python, PowerShell, etc.).
  • Advanced Knowledge of SDLC.
  • Any Advanced Foundation AWS, GCP, or Azure cloud certifications.
  • Continue experience working in a SAFe or similar environment.
  • Advanced Apple Certified Support Professional or Microsoft equivalent.
  • Advanced AI, ML, or Automation-centric certifications across AWS, Google, or Microsoft.

LocationThis role will be remote, and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : CAD $60,500 – CAD $75,600

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.#LI-REMOTETwilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – Marketing Analyst – Alberta – Ontario

Company: Twilio

Location: Alberta – Ontario

Expected salary:

Job date: Sun, 03 Aug 2025 05:18:57 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin us as Twilio’s next Marketing Analyst, Marketing Strategy & Analytics (Canada)About the jobWe’re seeking a data-driven, execution-focused Marketing Analyst to power the Go-To-Market (GTM) analytics engine behind Twilio’s product-led growth (PLG) initiatives. This is a highly cross-functional role at the intersection of Growth Marketing, Sales, Strategy, and Engineering. You’ll rapidly prototype, test growth hypotheses, and transform customer and product insights into scalable sales plays and GTM experiments. Your work will directly shape how we surface high-impact signals and operationalize them across Twilio’s go-to-market motion.As a key translator between commercial teams and GTM engineers, you’ll bridge business needs with technical solutions, helping build the connective tissue that drives measurable growth across our self-serve and sales-assisted motions.ResponsibilitiesIn this role, you will:

  • Lead the development of PLG analytics across GTM pods, owning the end-to-end process of designing, prototyping, and iterating on high-impact sales programs and growth experiments.
  • You will build relationships with revenue leaders to translate hypotheses into actionable experiments.
  • Translate business needs into technical solutions using Python, SQL, and Twilio’s internal data infrastructure. Collaborate with Marketing Data Engineering to take tests from pilot to production.
  • Act as the connective tissue between GTM engineers and business teams, ensuring seamless translation of commercial goals into scalable technical programs.
  • Partner closely with Sales, Strategy, and Marketing to identify high-leverage use cases and surface actionable growth signals.
  • Build tight feedback loops with sales teams to validate play effectiveness and drive continuous iteration.
  • Own and evolve dashboards, cohort models, and experimentation frameworks that track product usage, activation, and monetization.
  • Distill complex insights into clear, concise communication for both technical and non-technical stakeholders.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 2+ years of experience in GTM analytics, growth operations, strategy, or product data roles, ideally within a high-scale B2B SaaS environment.
  • Advanced proficiency in Python and SQL for data analysis, prototyping, and automation.
  • Proven track record of translating business challenges into analytical models, sales tools, or programmatic solutions.
  • Hands-on experience with machine learning and generative AI, particularly in applying these techniques to sales or growth use cases.
  • Strong communication and stakeholder management skills, with experience collaborating across global, cross-functional teams.
  • Demonstrated ability to launch minimum viable products (MVPs), iterate based on feedback, and drive initiatives from concept to execution.
  • High ownership mindset with a bias for action, comfort with ambiguity, and a strong focus on experimentation and velocity.

Desired:

  • Background in technology companies, management consulting, strategy, or similar setups.
  • Familiarity with product-led growth (PLG) motions and usage-based monetization strategies.
  • Experience working within GTM or Revenue Operations teams, or in close collaboration with engineering counterparts.
  • Proficiency in building dashboards and visualizations using tools like Looker, Tableau, or similar BI platforms.

LocationThis role will be remote based in CanadaTravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio – Program Manager, Owl Gatherings – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Sun, 20 Jul 2025 04:47:01 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Program Manager, Owl GatheringsAbout the jobWith a global workforce of 5,000+ employees, in-person gatherings are essential to Twilio’s remote-first culture. We’re searching for a Program Manager who thrives at both the strategic and operational levels-someone who can architect a bold vision for how in-person connections drive our company forward, and then deliver on that vision through meticulous program management. This role will report to the Senior Director, People Planning & Spaces.ResponsibilitiesIn this role, you’ll:

  • Define Our Vision: Assess the current state of in-person gatherings across the company: gather and analyze data, identify pain points, understand our existing tools and vendor landscape, and uncover opportunities to better connect teams and build culture.
  • Build the Strategy & Roadmap: Develop an ambitious yet achievable future state for in-person gatherings, aligned with company goals and scalable across our global organization. Create a clear, data-driven roadmap to get us there, making thoughtful recommendations that incorporate our current platforms and vendor partnerships (e.g., Reed & Mackay, Navan, Gable).
  • Operationalize & Execute: Roll up your sleeves to execute on your roadmap-ensuring seamless implementation from high-level program design to relevant, hands-on tasks-always factoring in how to best utilize existing tools, resources, and vendor partnerships.
  • Measure & Iterate: Establish and report on KPIs, including employee/team engagement and spend, leveraging both existing and new metrics that you help define. Use this data, along with input from our partners and systems, to continuously improve the program. Establish systems to track who is gathering, how often, and for what purpose, ensuring visibility into trends and outcomes.
  • Partner Cross-Functionally: Serve as a key member of the “open work” committee, driving alignment with colleagues from procurement, corporate security, real estate, legal, and more, ensuring that updates or changes to the program align with cross-functional priorities-including tool and vendor usage.
  • Provide Executive Updates: Present program strategy, progress, and results to senior leaders; influence and secure alignment and buy-in at the executive, director, and manager levels.
  • Manage Program Resources & Communications: Own all resources related to the in-person gatherings program. This includes auditing, updating, and maintaining internal intranet pages (Switchboard), crafting and executing communications campaigns for program updates, and ensuring employees have up-to-date, accessible information and tools for participating in gatherings.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • Strategy & Execution: Proven ability to define compelling strategic visions, translate them into actionable plans, and execute those plans end-to-end.
  • Experience: 12+ years of professional experience, with at least 5 years in program or project management roles.
  • Remote Environment: Prior experience in a remote-first/distributed company
  • Cross-Functional Teamwork: Proven ability to build relationships and drive alignment across diverse, cross-functional teams and committees.
  • Executive Presence: Exceptional executive communication and presentation skills; comfortable influencing and aligning with leaders at all levels.
  • Analytical Mindset: Able to collect, interpret, and present data, using insights to make decisions and drive continuous improvement.

Desired:

  • Experience in technology industry
  • Experience in a high-growth environment
  • Experience planning corporate events, team offsites, etc. strongly preferred
  • Experience with platforms like ServiceNow, Gable, Reed & Mackay, Navan, or similar tools is helpful.

LocationThis role will be remote and based in CanadaTravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.CompensationThe estimated pay ranges for this role are as follows:

  • Based in British Columbia CAD 129,800.00 – CAD 162,300.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic locatioThis role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Applications for this role are intended to be accepted until 8/1/25 but may change based on business needs.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.