Twilio – Oracle Fusion Consultant, Financials – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Thu, 08 May 2025 03:41:25 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Oracle Fusion Consultant, FinancialAbout the jobThis position is needed to join our Enterprise Application Development and Operations team as Oracle Fusion Consultant. As a Oracle Fusion Consultant, this role is expected to architect, design, develop, configure, test and support the Oracle Fusion Cloud ERP applications involving Cloud AR, Collections, Cash Management and Revenue management Cloud Service systems that supports all the key business processes involving Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints.This role is expected to be an SME in Oracle Cloud Fusion Billing, AR, Revenue Cloud Service, product and pricing config, Cash application and collection processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the I2C processes in Oracle Cloud Fusion ERP. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects.ResponsibilitiesIn this role, you’ll:

  • Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team.
  • Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business
  • Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap.
  • Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), etc
  • Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc
  • Develop and deliver cost effective workflows per business requirements – to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes
  • Use developer tools and events for performing data loads and amendments
  • Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms.
  • Manage KLO, upgrades, stories in sprint delivery
  • Mentor and lead junior consultants in the team to enable them to make project deliverables.
  • Provide support to the business team with the adoption approach around CPQ, QTC process
  • Develops and executes system conversion and implementations.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • Strong experience in AR, with additional knowledge of cash management and purchasing processes.
  • Strong experience with Oracle Fusion.
  • Proven ability to configure systems and provide actionable suggestions to stakeholders.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills to engage effectively with diverse teams and stakeholders.

Desired:

  • Bachelors in Finance or Engineering
  • Oracle Fusion AR certification
  • Oracle Fusion RMCS certification

LocationThis role will be remote and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:Based in British Columbia. : CAD 107,000 – CAD 134,000.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Staff Engineer, Insider Risk Program – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Fri, 09 May 2025 07:27:41 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Staff Security Engineer – Insider Risk ProgramWho we are & why we’re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences.Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.About the jobWe are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents.ResponsibilitiesIn this role, you’ll:

  • Collaborating and acting as a liaison between Insider risk analysts and End users, Legal, HR, other stakeholders to address findings.
  • Assess and investigate complex insider risk incidents and digital behaviours of concern, providing a thorough and mature investigative process from start to end.
  • Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
  • Conduct sensitive interviews of persons of interest during insider risk investigations.
  • Examine the case summary provided by the Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
  • Document investigative results in an articulate manner to ensure accurate reporting, tracking and documentation of incidents and behaviors of concern through the entire lifecycle of the incident.
  • Produce high quality investigative reports, assessments and briefings for senior management and stakeholders.
  • Convey complex security issues to both technical and non-technical audiences with clarity and impact.
  • Collaborate closely with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize comprehensive runbooks and standard operating procedures that proactively address and mitigate insider risk.
  • Capable of undertaking analytical and project tasks to support the team as needed.

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 6+ years of hands-on cyber security investigations experience in law enforcement, counterintelligence, or private sector industry equivalent.
  • Experience with emerging cloud technology services and their effect on digital investigations.
  • Experience interviewing cyber risk actors in particular Insider risk actors and impacted individuals.
  • Knowledge of Insider risk/Data Loss Prevention programs, incident management and investigative programs.
  • Experience with cyber security tools, UEBA/DLP/SIEM/SOAR is a plus.
  • Basic scripting and coding skills (Powershell, VBscript, Bash, Python, SQL, etc..)
  • Excellent written and verbal communication skills.
  • Ability to influence and build effective working relationships with all levels of the organization.
  • Flexible to work additional hours during incidents and provide team support as needed

Location:This role will be in-office or remote. CanadaWhat We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn’t what you’re looking for, .The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : CAD $118,200.00 – CAD$ 147,700.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Zuora Billing and Revenue Lead – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Thu, 15 May 2025 23:03:55 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Zuora Billing and Revenue Lead.About the jobThis position is needed to join our Enterprise Application Development and Operations team as lead application Engineer. As a lead application engineer, this role is expected to architect, design, develop, configure, test and support the Zuora applications involving Billing, AR and Revenue systems that support all the key business processes involving Finance, quote, Billing, AR, Revenue, & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints.This role is expected to be an SME in Zuora Subscriptions, Billing, AR, Zuora Revenue, product and pricing config, and Cash application processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire Q2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the billing, cash and revenue processes in Zuora. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects.ResponsibilitiesIn this role, you’ll:

  • Architect, Design and develop platform/product extensions, as per Zuora SAAS delivery methodology, that meets the additional functionality specified by the Business team.
  • Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business
  • Learn the skills required to translate business problems into technical solutions as per Zuora Billing and Revenue product roadmap.
  • Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports
  • Plan, Design, develop, test and deploy Integrations involving systems like Zuora Billing and Zuora Revenue, Highradius, Monkey, Salesforce CRM and CPQ, Oracle Cloud for accounting, etc
  • Develop and deliver cost effective workflows per business requirements – to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes
  • Use developer tools and events for performing data loads and amendments
  • Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms.
  • Manage KLO, upgrades, stories in sprint delivery
  • Mentor and lead junior consultants in the team to enable them to make project deliverables.
  • Provide support to the business team with the adoption approach around CPQ, QTC process
  • Develops and executes system conversion and implementations.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • Strong knowledge of Customer master data management, Product and pricing configuration and integrations with multiple external systems for creating the data in Zuora billing and Revenue.
  • Strong knowledge of Zuora subscriptions, billing, product and pricing management, Zuora revenue (ASC 606).
  • Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax.
  • Good understanding of the Zuora platform, objects, Custom events and Zuora workflows.
  • Knowledge on developing and executing system conversion and implementations.
  • Good understanding of Customer aging, AR to GL reconciliation and month end processes
  • Should have a good knowledge of change management, Agile methodologies.

Desired:

  • Zuora Billing Solution Architect
  • Zuora Revenue Solution Architect

LocationThis role will be remote and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:Based in British Columbia. : CAD 107,000 – CAD 134,000.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Senior Data Analyst, GTM Finance – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Thu, 01 May 2025 06:22:50 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Senior Data Analyst, GTM Finance.About the jobThis position reports to the Director, GTM (Go-to-Market) Finance and will lead GTM data analytics and metrics reporting to identify key business trends, support GTM initiatives, and drive ad hoc analyses. You’ll work closely with GTM business partners and Finance teams to deliver impactful insights and scalable reporting solutions.ResponsibilitiesIn this role, you’ll:

  • Own GTM Finance reporting and dashboarding to provide visibility into key performance metrics across the entire GTM organization (including Sales, Global Operations, Strategic Partnerships)
  • Analyze sales productivity, pipeline trends, win rates, and revenue tracking to support accurate forecasting and establish sales targets aligned with financial plans
  • Drive operational efficiency across the GTM Finance team by automating processes, optimizing dashboards, and streamlining recurring reporting
  • Partner cross-functionally with GTM teams and Finance to identify business drivers, uncover growth opportunities, and improve data accuracy
  • Develop reporting and metrics on Deal Desk activity to enhance operational efficiency
  • Deliver strategic insights to senior leaders through clear storytelling, turning complex data into actionable recommendations
  • Champion data quality and AI adoption by partnering with our GTM Strategy and Operations team, as well as our Business Intelligence team to ensure reliable, scalable reporting infrastructure
  • Adapt in a dynamic work environment and contribute to broader GTM Finance initiatives as needed

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 6+ years of experience in data analytics, with at least 2 years supporting GTM functions (i.e. Sales, Marketing, Operations)
  • Proven ability to analyze large datasets, draw meaningful insights, and translate findings into actionable recommendations
  • Comfortable working in a fast-paced, ambiguous environment with shifting priorities
  • Strong strategic thinking and problem-solving skills, with a proactive, self-directed mindset
  • Excellent communication skills, including experiencing presenting insights to executive leadership and cross-functional teams
  • Deep understanding of Salesforce and GTM metrics reporting
  • Advanced proficiency with Tableau, SQL, Looker, Excel, and Google Sheets

Desired:

  • Bachelor’s degree in Data Science, Finance, Business, or a related field, or equivalent professional experience
  • Experience with financial planning tools such as Anaplan
  • Python expertise
  • Understanding of KPIs and business models for usage-based businesses

LocationThis role will be remote in Canada, working primarily with a team within the US.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay range for this role is as follows:

  • Based in British Columbia, Alberta, or Ontario: CAD 81,000.00 – CAD 101,200.00
  • This role may be eligible to participate in Twilio’s corporate bonus plan.

Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Senior Financial Analyst, G&A – Ontario

Company: Twilio

Location: Ontario

Expected salary: $81000 – 101200 per year

Job date: Sat, 03 May 2025 00:35:13 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Senior Financial Analyst, G&A.About the jobTwilio is seeking a G&A Senior Financial Analyst to join our Corporate Finance team. This will be a highly visible role, partnering with the People and Finance business teams in supporting budget management, forecasting processes, and analysis. This role will be a strategic business partner and will have the ability to influence and drive process enhancements and decisions across the teams’ scope.ResponsibilitiesIn this role, you’ll:

  • Partner with the People and Finance leadership teams to analyze complex business decisions and provide sound financial perspectives.
  • Lead strategic financial planning processes from start to finish for the global People and Finance teams. This includes managing monthly, quarterly, annual, and long-term forecasts, as well as tactical planning with the global teams.
  • Partner with the Sourcing and Accounting teams on processes related to managing purchase requisitions and purchase orders. This includes coordination with the teams on the review and approval of PRs/POs and supporting the month end accrual process.
  • Manage the OPEX budget and headcount for all teams within the People and Finance organizations.
  • Own the in quarter pacing process for the People and Finance spend, and prepare and communicate monthly vendor spend variances.
  • Support ad hoc financial analysis, as needed.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience
  • Minimum 5+ years of finance experience, ideally in a high growth Technology or Software/SaaS environment.
  • Experience owning financial reporting and budgeting analysis, including managing in-period pacing of expenses.
  • Strong financial and analytical skills and the ability to break financial processes and concepts into specific tasks and simple terms
  • Project management and organizational skills, including the ability to partner with Accounting and FP&A teams across the organization
  • Ability to communicate clearly and succinctly in prose, presentations, and verbally to multiple levels within the organization.
  • Advanced Excel/Google Sheets skills
  • Some experience with FP&A systems and tools e.g. Anaplan, Oracle, Tableau
  • Understanding of GAAP accounting principles and procedures

Desired:

  • Previous experience supporting G&A organizations.
  • Experience with Anaplan, Oracle, Tableau

LocationThis role will be remote, and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $81,000.00-$101,200.00 CAN

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Staff, Machine Learning Engineer – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Tue, 22 Apr 2025 22:17:35 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Staff Machine Learning Engineer on Twilio’s Efficiency Engineering team.About the jobTwilio is experiencing rapid growth and is seeking a Staff Machine Learning Engineer with a strong Data Science, Machine Learning & Predictive Modeling background to expand and enhance our Efficiency Engineering team’s AI function. This team is responsible for developing cutting edge solutions leveraging AI & Data Science for external and internal customers.As a Staff Machine Learning Engineer within Efficiency Engineering, you will be instrumental in developing supervised machine learning (ML) propensity models as well as state-of-the-art GenAI/LLM-powered applications. Your solutions will cater to the dynamic needs of Twilio’s diverse verticals and our extensive customer base. This role offers an exciting opportunity to harness the power of advanced machine learning technologies to drive innovation and efficiency.As a member of this team, you will have the opportunity to work on groundbreaking projects that directly impact the efficiency and success of our customers. You will collaborate with talented professionals who are as driven and enthusiastic about AI and Machine Learning as you are. Your contributions will be crucial in shaping the future of AI at Twilio, and you will have the support and resources needed to innovate and excel.ResponsibilitiesIn this role, you’ll:

  • Develop and Deploy AI/ML Models: Build and deploy machine learning models by leveraging NLP, recommendation systems & Gen AI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio’s verticals and customer base.
  • Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
  • Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sage maker, Lambda, S3, Kendra), MySQL, Air table, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
  • Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zen desk to inform model development and enhance predictive accuracy.
  • Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI’s GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative Gen AI use cases and solutions.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 5+ years of applied ML engineering experience
  • Develop and Deploy AI Models: Build and deploy machine learning models leveraging NLP techniques and GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio’s verticals and customer base.
  • Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
  • Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra), MySQL, Airtable, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
  • Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.
  • Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI’s GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions

Desired:

  • Familiarity with using LLMs (OpenAI, Claude, Gemini, Llama etc.), RAG, Agents, Model Fine-tuning, Few-shot prompting, Prompt Engineering.
  • Experience with Python-specific frameworks such as Llamaindex, Langchain, Streamlit, Gradio, FastHTML, Chainlit etc.
  • Research background & experience writing papers for top-tier peer-reviewed conferences or journals

LocationThis role will be remote based in Canada, but is only eligible to be hired in the provinces of Ontario, Alberta and British Columbia.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.*Please note this role is open to candidates outside of British Columbia. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:Based in British Columbia. : CAD 172,800.00 – CAD 216,000.00 CADThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Applications for this role are intended to be accepted until June 1st, 2025 but may change based on business needs.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Senior Program Manager, Enablement – Ontario

Company: Twilio

Location: Ontario

Expected salary: $107300 – 134100 per year

Job date: Sat, 26 Apr 2025 03:13:14 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Senior Program Manager.About the jobThis role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery. As a Senior Program Manager, Enablement, you will own the end-to-end design, launch, and evolution of programs that drive clarity, capability, and connection across the People Partnerships team – which includes HR Business Partners, Talent Acquisition, and Employee Relations.We’re looking for a strategic operator and strong influencer – someone who sees around corners, inspires action, and drives meaningful change. In this role, you won’t just build enablement solutions; you’ll shape mindsets, challenge the status quo, and elevate how our teams operate and deliver. Whether you’re introducing new frameworks, aligning teams on best practices, or embedding new ways of working, your work will be critical to helping our people teams thrive in a fast-moving, ever-evolving environment.ResponsibilitiesIn this role, you’ll:

  • Lead the strategy, roadmap, and execution of Twilio’s cross-functional enablement programs (e.g., team enablement, role clarity frameworks, onboarding playbooks, tools adoption)
  • Partner with your team and business leaders to identify enablement gaps and build scalable, repeatable solutions that drive behavior change and performance
  • Design and deliver engaging, learner-centered training experiences – from live sessions to self-guided toolkits – ensuring content is actionable, relevant, and aligned with business priorities
  • Develop enablement materials and resources such as presentations, job aids, playbooks, onboarding guides, and tool walkthroughs to support knowledge transfer at scale
  • Drive change management and communication strategies that promote awareness, engagement, and adoption of new programs and ways of working
  • Implement structured program and project plans, including timelines, resource needs, milestones, and success metrics
  • Measure and evaluate the impact of enablement programs using both qualitative feedback and quantitative performance data; adjust content and delivery based on insights
  • Continuously scan for enablement opportunities, risks, and inefficiencies; surface recommendations and drive improvements across the enablement portfolio
  • Act as a trusted advisor and thought partner to stakeholders, influencing how enablement is embedded and scaled across teams

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:

  • 5+ years of experience in program or project management, with demonstrated experience leading enablement, learning, or talent-focused initiatives
  • Proven ability to design, manage, and scale cross-functional enablement programs in a matrixed, fast-paced environment
  • Experience creating engaging content and enablement materials (e.g., playbooks, onboarding guides, presentation decks, toolkits), with a focus on adult learning principles, internal comms, and behavior change
  • Strong facilitation skills and experience delivering live and asynchronous trainings to diverse audiences
  • Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership
  • Excellent communication skills, with experience crafting clear, compelling messaging to support enablement, change management, and adoption
  • Highly organized and detail-oriented, with the ability to manage multiple programs simultaneously, prioritize effectively, and drive execution through ambiguity
  • Comfortable using project and content management tools
  • Experience creating engaging content and enablement materials (e.g., playbooks, onboarding guides, presentation decks, toolkits), with a focus on instructional design, adult learning principles, internal comms, and behavior change

Desired:

  • Experience in a high-growth, fast-paced tech or SaaS environment
  • Program Management certification(s) (PMP) a plus
  • Change Management certification (e.g., Prosci, CCMP) is a plus

LocationThis role will be remote, and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $107,300.00-$134,100.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Pipeline, Sales Development Representative – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Thu, 17 Apr 2025 05:12:59 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as our next Sales Development Representative on the Twilio Segment team.About the jobThis position is needed to help in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services.As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & aim to our jobs. We’re looking for people who have a growth-oriented attitude and want to grow their careers within Segment & Twilio.ResponsibilitiesIn this role, you’ll:

  • Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.
  • Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness.
  • Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.
  • Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.
  • Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.
  • Receive all the vital training and insights to expertly start contacting prospects through Segment’s SDR Onboarding Program for new hires.

QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 1+ year of customer-facing experience
  • Goal-oriented and biased to action (our quota is the floor not the ceiling)
  • Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.
  • Lean into change rather than shy away from it (things move quickly around here!)
  • Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, every single day is a new adventure)
  • You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)
  • Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)

Desired:Experience working in a software-selling environment or high affinity with technology and dataLocationThis role will be remote, and based in Canada in the following provinces: Ontario, Alberta, British Columbia.TravelApproximately 5% travel is anticipated.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.CompensationThe estimated pay ranges for this role are as follows:

  • Based in British Columbia.: 53,500.00 – 66,800.00
  • This role is eligible to earn commissions

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.Applications for this role are intended to be accepted on an ongoing basis.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Sales Support Specialist – Ontario

Company: Twilio

Location: Ontario

Expected salary: $66700 – 83400 per year

Job date: Sat, 19 Apr 2025 01:42:12 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio.org’s next Sales Support Specialist.About the jobTwilio.org fuels communication that gives hope, power, and freedom to people that need it most, when they need it most. We do that by reducing the friction for organizations to connect with the people they serve. We are seeking a Sales Support Specialist on to join the Strategic Sales team who will work with the world’s leading nonprofits, public sector, healthcare and social enterprises to help them unlock communication strategies that drive impact and revenue.We’re looking for a hungry and ambitious individual who has a passion for communications, a desire to deliver positive customer outcomes, and wants to be a part of a world-class sales organization. The Sales Support Specialis will serve as a strategic operational partner to Strategic Account Executives, acting as the glue between multiple functions across the organization to drive sales cycles and support customers in their digital transformation initiatives. SSS’s bridge sales and key support teams (Finance, Deal Strategy, Legal, Support, Carrier Relations, etc.), leveraging their expertise in procurement and legal processes to facilitate seamless transactions and achieve mutually beneficial outcomes.ResponsibilitiesIn this role, you’ll:

  • Assist with Pricing and Deal workflows
  • Prepare Pricing and Deal Structure, use and master internal pricing tools
  • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
  • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
  • Oversee and maintain CRM records
  • Account Data/Ownership queries: Account consolidation, SID movements
  • Updating account, opportunity, contact, and lead level data
  • Be an Internal liaison:
  • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tickets
  • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will deal with people, data sets and processes.
  • Build and Present Customer Contracts:
  • Willingness and ability to hop on customer calls along with an AE to:
  • Explain and present on aspects related to above
  • Preparation for sales meetings and conducting AE research (

10% of time) * Supporting Team Success:

  • Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 2+ years of sales support, sales, customer success, or account management experience
  • Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
  • You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
  • Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
  • Ability to advocate for customer internally with cross-functional stakeholders
  • Extreme attention to detail on written and verbal communications
  • Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
  • Ability to prioritize and multi-task
  • Bachelor’s Degree or equivalent years of experience required.

Desired:

  • Experience as a government contractor or working with government or public sector accounts
  • Knowledge in CPaaS and telecom is a plus

LocationThis role will be remote in based in Ontario, British Columbia or Alberta, Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $66,700 – $83,400.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Twilio – Finance Manager, GTM – Segment – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Wed, 09 Apr 2025 23:35:11 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Finance Manager, GTM – Segment.Who we are & why we’re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences.Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business.About the jobThis position will report to a Director, Finance and will support GTM consolidated reporting, partner with leaders of the Segment GTM teams, conduct financial modeling for investment opportunities, and ad-hoc analysis to support GTM initiatives. This role will work cross-functionally with GTM business partners and central Finance teams.ResponsibilitiesIn this role, you’ll:

  • Partner with Sales Leaders across the Segment business to drive efficient growth
  • Utilize solid financial skills and business knowledge to build ad-hoc financial models
  • Deep dive into our customer renewal metrics to improve customer retention
  • Collaborate with peer finance teams and work cross-functionally within GTM to identify business growth and cost optimization opportunities
  • Be flexible in a dynamic work environment and support the wider GTM FP&A team in achieving organizational objectives

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 5+ years of FP&A experience in a progressive financial role
  • Strong financial analysis and modeling skills, and experience in forecasting, budgeting, reporting, and variance analysis
  • Comfortable working with ambiguity in a dynamic, fast-paced environment
  • Ability to work independently and think strategically
  • Intense curiosity about understanding key drivers of a multi-faceted business.
  • Strong communication and interpersonal skills – numbers are key, but a business is built with people. Cross-functional relationships and effective communication to non-financial audiences are critical to make an impact
  • Highly proficient with Google Sheets or Excel

Desired:

  • Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience
  • Experience working cross functionally with partners on GTM and GTM Operations
  • Familiarity with Anaplan, Tableau, Looker, and Oracle a plus

LocationThis role will be remote in Canada, working primarily with a team within the US.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetingsWhat We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.CompensationThe estimated pay ranges for this role are as follows:

  • Based in British Columbia. : CAD 97,700.00 – CAD 122,100.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .