Xplornet – Bilingual Inside Sales Specialist – Sudbury, ON

Company: Xplornet

Location: Sudbury, ON

Expected salary:

Job date: Thu, 15 May 2025 06:20:43 GMT

Job description: Are you looking for an opportunity that has unlimited earning potential with each customer interaction? Do you enjoy helping customers by analyzing their needs and offering a solution to meet those needs? Do you want to be a part of a fun, hard-working, winning team, where people enjoy coming to work to sell amazing technology and products? Are you ready to grow and develop with an amazing company?” />
Are you looking for an opportunity that has unlimited earning potential with each customer interaction? Do you enjoy helping customers by analyzing their needs and offering a solution to meet those needs? Do you want to be a part of a fun, hard-working, winning team, where people enjoy coming to work to sell amazing technology and products? Are you ready to grow and develop with an amazing company?” />MenuPrimary NavigationSite SwitcherFunctional NavigationSearch InputSearch CloseBilingual Inside Sales SpecialistTo display this page you need a browser with JavaScript support.Job Number:J0525-0190Job Title:Bilingual Inside Sales SpecialistJob Type:Permanent Full TimeJob Location:Sudbury, Ontario (Remote)Number Of Positions:1Date Posted:May 12, 2025Closing Date:May 30, 2025We are looking for a Bilingual Inside Sales Specialists to join our team remotely in Sudbury, ON. You will be part of an enthusiastic sales team responsible for growing Xplore’s customer base and providing win-win solutions that enhance our customer’s experience. As an Inside Sales Specialist, you will contribute to Xplore’s success by answering inbound calls from potential customers and guide them through the decision-making process. You will be responsible to offer Xplore’s innovative broadband and value-added service solutions to help enhance the customer’s lifestyle at work, home and play.Are you looking for an opportunity that has unlimited earning potential with each customer interaction? Do you enjoy helping customers by analyzing their needs and offering a solution to meet those needs? Do you want to be a part of a fun, hard-working, winning team, where people enjoy coming to work to sell amazing technology and products? Are you ready to grow and develop with an amazing company?Key responsibilities include:

  • Answering inbound calls from potential customers to present the value of Xplore Internet Services – no cold calling!
  • Being the first impression for potential customers driven to contact us though our marketing efforts
  • Actively listening to potential customers, analyzing their needs and offering customized solutions
  • Offering additional Xplore products and services
  • Using effective relationship building skills and probing abilities to successfully close the sale
  • Working with partners and tools provided to schedule customer installation appointments
  • Managing your individual prospects via follow-up calls and emails
  • Working independently towards individual and team objectives
  • Base hourly rate plus an on-target monthly bonus of 30-50% of your base wage that is uncapped
  • Every sale contributes to your monthly bonus
  • Shift bids weighted heavily on performance
  • Regular sales incentive programs/contests with prizes
  • Outbound calls to existing leads offering premium internet solutions

The ideal candidate will possess:

  • Excellent communication skills, verbal and written, with strong closing techniques
  • Excellent listening skills, know when to suggest additional products/services to increase customer satisfaction
  • Strong time management and organizational skills
  • Ability to multi-task with attention to detail
  • Professionalism and tact in representing the organization
  • Focus and self-motivation in accomplishing work objectives
  • Working knowledge of Microsoft Office software and Internet browsers
  • Familiarity with basic use of voice mail and electronic mail systems
  • Bilingualism (French/English) is an asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplornet – Virtual Technical Support Specialist – Ontario

Company: Xplornet

Location: Ontario

Expected salary:

Job date: Mon, 05 May 2025 23:04:46 GMT

Job description: We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP” />

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP” />

MenuPrimary NavigationSite SwitcherFunctional NavigationSearch InputSearch CloseVirtual Technical Support SpecialistTo display this page you need a browser with JavaScript support.Job Number:J0525-0067Job Title:Virtual Technical Support SpecialistJob Type:Permanent Full TimeJob Location:Ontario (Remote)Number Of Positions:2Date Posted:May 4, 2025Closing Date:May 23, 2025Xplore is now hiring Virtual Technical Support Specialist in the Ontario Remote area.We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP

Key responsibilities include:

  • Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
  • Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
  • Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
  • Documenting and prioritizing trouble tickets and technical issues on customer accounts
  • Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.

The ideal candidate will possess:

  • Bilingualism (French/English) is an asset.
  • Experience in a contact center environment considered an asset.
  • Previous remote working experience is an asset.
  • Strong customer focus and a willingness to learn.
  • Self-motivated with a demonstrated ability to work independently and manage your time effectively.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • A high level of accountability and trustworthiness.
  • Well-developed interpersonal and customer service skills.
  • Strong time management and organizational skills.
  • Ability to analyze and solve problems with strong attention to detail.
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment.

#XploreJobsCAAs a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplornet – Bilingual Virtual Technical Support Specialist – Ontario

Company: Xplornet

Location: Ontario

Expected salary:

Job date: Tue, 06 May 2025 06:25:18 GMT

Job description: We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.In order to work remotely, Xplore requires that you meet and the following criteria:

  • A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 2:00am Atlantic time.
  • High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Eligible for an additional employee loyalty bonus of up to $1000
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP” />

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.In order to work remotely, Xplore requires that you meet and the following criteria:

  • A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 2:00am Atlantic time.
  • High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Eligible for an additional employee loyalty bonus of up to $1000
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP” />

MenuPrimary NavigationSite SwitcherFunctional NavigationSearch InputSearch CloseBilingual Virtual Technical Support SpecialistTo display this page you need a browser with JavaScript support.Job Number:J0525-0066Job Title:Bilingual Virtual Technical Support SpecialistJob Type:Permanent Full TimeJob Location:Ontario (Remote)Number Of Positions:2Date Posted:May 4, 2025Closing Date:May 23, 2025Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ontario area to fully train and work all from the comfort of your own home!We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.In order to work remotely, Xplore requires that you meet and the following criteria:

  • A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 2:00am Atlantic time.
  • High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:

  • Competitive compensation package
  • $3.00/hour Bilingual Premium (French/English)
  • Eligible for an additional employee loyalty bonus of up to $1000
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP

Key responsibilities include:

  • Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email.
  • Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
  • Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
  • Documenting and prioritizing trouble tickets and technical issues on customer accounts
  • Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.

The ideal candidate will possess:

  • Bilingualism (French/English) is an asset.
  • Experience in a contact center environment considered an asset.
  • Previous remote working experience is an asset.
  • Strong customer focus and a willingness to learn.
  • Self-motivated with a demonstrated ability to work independently and manage your time effectively.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • A high level of accountability and trustworthiness.
  • Well-developed interpersonal and customer service skills.
  • Strong time management and organizational skills.
  • Ability to analyze and solve problems with strong attention to detail.
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment.

#XploreJobsCAAs a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplornet – Customer Care Campaign Coordinator – Bilingual – Fredericton, NB – Cornwall, ON

Company: Xplornet

Location: Fredericton, NB – Cornwall, ON

Expected salary:

Job date: Sun, 09 Feb 2025 06:38:56 GMT

Job description: We are currently looking for a full-time permanent Bilingual Customer Care Campaigns Coordinator to join our team for a full-time position in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote home office location. In this role, you will be part of a team responsible for converting customers to our 4G products and services. You will be required to contact customers who are on end-of-life products and platforms that require upgrades and convert them to specific platforms. You will have a Customer First attitude and will do whatever it takes to ensure the customer’s experience is a top priority when converting.” />
We are currently looking for a full-time permanent Bilingual Customer Care Campaigns Coordinator to join our team for a full-time position in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote home office location. In this role, you will be part of a team responsible for converting customers to our 4G products and services. You will be required to contact customers who are on end-of-life products and platforms that require upgrades and convert them to specific platforms. You will have a Customer First attitude and will do whatever it takes to ensure the customer’s experience is a top priority when converting.” />MenuPrimary NavigationSite SwitcherFunctional NavigationSearch InputSearch CloseCustomer Care Campaign Coordinator – BilingualTo display this page you need a browser with JavaScript support.Job Number:J0125-0043Job Title:Customer Care Campaign Coordinator – BilingualJob Type:Permanent Full TimeJob Location:Cornwall/Fredericton/WoodstockDepartment:Customer CareNumber Of Positions:1Date Posted:February 7, 2025Closing Date:February 21, 2025Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.We are currently looking for a full-time permanent Bilingual Customer Care Campaigns Coordinator to join our team for a full-time position in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote home office location. In this role, you will be part of a team responsible for converting customers to our 4G products and services. You will be required to contact customers who are on end-of-life products and platforms that require upgrades and convert them to specific platforms. You will have a Customer First attitude and will do whatever it takes to ensure the customer’s experience is a top priority when converting.Key responsibilities include:

  • Inbound and outbound call campaigns by tower to convert customers to Xplore products and services
  • Follow up on leads and opportunities as required to secure the conversion/package change (i.e., voicemails, pending close, email communication, etc.)
  • Meeting daily, weekly, and monthly campaign targets
  • Detailed accuracy in campaign reporting (i.e., CRM, SharePoint, etc.)
  • Assist with planned shutdown activities to ensure customers are contacted and moved to another product to prevent loss of service.

The ideal candidate will possess:

  • Bilingualism is an asset (French/English)
  • Minimum one year customer service experience, preferably with a sales focus
  • Strong sales acumen, conflict management and negotiation skills
  • Strong organization and time management skills
  • Persuasive, self-driven and motivated
  • Ability to multi-task and self-manage workload
  • Strong customer focus
  • Ability to work 11am-7:30pm Atlantic Time.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplornet – Operations Data Analyst – Markham, ON – Woodstock, NB

Company: Xplornet

Location: Markham, ON – Woodstock, NB

Expected salary:

Job date: Wed, 08 Jan 2025 00:20:31 GMT

Job description: This role requires expertise in data visualization and insightful analytics, along with a strong grasp of Project Management methodologies, to help develop a best-in-class reporting function that will inform and optimize key business decisions across the Xplore Business line.” /> The Operations Data Analyst will play a pivotal role in supporting the Xplore Business objectives by driving the development and implementation monthly/daily reporting functions. This role focuses on capturing, analyzing, and visualizing data to demonstrate progress against Key Performance Metrics and provide actionable insights to inform strategic business decisions.
This role requires expertise in data visualization and insightful analytics, along with a strong grasp of Project Management methodologies, to help develop a best-in-class reporting function that will inform and optimize key business decisions across the Xplore Business line.” />MenuPrimary NavigationSite SwitcherFunctional NavigationSearch InputSearch CloseOperations Data AnalystTo display this page you need a browser with JavaScript support.Job Number:J1124-0324Job Title:Operations Data AnalystJob Type:Permanent Full TimeJob Location:Woodstock, NB, Markham, ON, RemoteDepartment:Xplore BusinessNumber Of Positions:1Date Posted:January 6, 2025Closing Date:January 20, 2025Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Reporting to the VP, Technical Customer Operations, the Operations Data Analyst will work closely with the Xplore Business (XB) and Xplore’s (XI) cross functional teams to help drive performance, highlight key areas of improvements, help reduce churn and revenue lost.
The Operations Data Analyst will play a pivotal role in supporting the Xplore Business objectives by driving the development and implementation monthly/daily reporting functions. This role focuses on capturing, analyzing, and visualizing data to demonstrate progress against Key Performance Metrics and provide actionable insights to inform strategic business decisions.
This role requires expertise in data visualization and insightful analytics, along with a strong grasp of Project Management methodologies, to help develop a best-in-class reporting function that will inform and optimize key business decisions across the Xplore Business line.Key responsibilities include:

  • Create and maintain dashboards, reports, and data visualizations leveraging Xplore business systems. Provide real-time insights into Performance KPI’s, including service levels, order to cash, MTTR, revenue assurance, budget variance, and other critical metrics as defined by the Business.
  • Perform thorough data quality and validation checks to ensure the accuracy, consistency, and integrity of the data.
  • Work closely with Xplore business leadership team to develop and understand reporting requirements.
  • Drive continuous improvement in data quality control and accuracy across all processes and reports.

The ideal candidate will possess:

  • 3 – 5 years of proven experience in data analysis, business intelligence, or a related role.
  • Proficiency in BI tools or equivalent tools, especially Power BI and Excel.
  • Strong analytical and problem-solving skills with the ability to interpret complex data.
  • Excellent communication skills, both written and verbal, with the ability to present data insights to the leadership team.
  • Experience with data visualization, reporting tools and presenting summary of the finding to the leadership team.
  • Knowledge of Project Management methodologies is a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and a commitment to accuracy and quality in all work.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Senior Marketing Manager – Xplore Business – Xplornet – Markham, ON

Company: Xplornet

Location: Markham, ON

Expected salary:

Job date: Wed, 04 Dec 2024 02:53:10 GMT

Job description: Xplore is seeking a Senior Marketing Manager to join our team and lead strategy development and implementation of 4P…, including digital ads, website, presentation tools, etc. Leverage CRM tool for communications to base. Place: Partner…

Field Sales & Marketing Representative – Xplornet – Brockville, ON

Company: Xplornet

Location: Brockville, ON

Expected salary: $75000 per year

Job date: Sun, 03 Nov 2024 00:23:24 GMT

Job description: Close Field Sales & Marketing Representative To display this page you need a browser with JavaScript support…. Job Number: J1024-0421 Job Title: Field Sales & Marketing Representative Job Type: Permanent Full Time Job Location…

Field Sales & Marketing Representative – Xplornet – Oshawa, ON

Company: Xplornet

Location: Oshawa, ON

Expected salary: $75000 per year

Job date: Sat, 02 Nov 2024 23:42:23 GMT

Job description: Close Field Sales & Marketing Representative To display this page you need a browser with JavaScript support…. Job Number: J1024-0427 Job Title: Field Sales & Marketing Representative Job Type: Permanent Full Time Job Location: Oshawa…

Field Sales & Marketing Representative – Xplornet – Ottawa, ON

Company: Xplornet

Location: Ottawa, ON

Expected salary: $75000 per year

Job date: Sun, 03 Nov 2024 03:18:41 GMT

Job description: Close Field Sales & Marketing Representative To display this page you need a browser with JavaScript support…. Job Number: J1024-0419 Job Title: Field Sales & Marketing Representative Job Type: Permanent Full Time Job Location: Ottawa…

Field Sales & Marketing Representative – Xplornet – Sarnia, ON

Company: Xplornet

Location: Sarnia, ON

Expected salary: $75000 per year

Job date: Sun, 03 Nov 2024 02:17:10 GMT

Job description: Close Field Sales & Marketing Representative To display this page you need a browser with JavaScript support…. Job Number: J1024-0402 Job Title: Field Sales & Marketing Representative Job Type: Permanent Full Time Job Location: Sarnia…