We’re Ada. We’re an ambitious global team that enables businesses around the world to provide incredible customer experience. Our AI-powered platform has automated over 1 billion customer interactions for some notable enterprises, including Zoom, Facebook and Shopify. We recently raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and we’re officially a Canadian unicorn with a $1.2B valuation!

You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

We are looking for a motivated and ambitious Social Media Manager to join our highly collaborative brand team. You will shape and implement a successful social content strategy that boosts brand reputation, demand generation, and talent acquisition goals for Ada. You help Ada to maintain its position as a thought leader, support marketing programs, and recruitment marketing with a social content strategy that ensures audience-centric content is available through a mix of channels that maximizes engagement and delivers measurable results.

About You

• You have 4-6 years relevant social media, communications, or marketing experience.
• You have history of developing and managing editorial calendars and organization workflows.
• You are a creative and innovative thinker with the ability to take complex topics and distill into unique, data-driven, and actionable content.
• You have experience with data and measuring social media through a range of tools including Google Analytics and Social Platforms.
• You are a great team player and knows how to prioritize tasks in an efficient manner with little direction.
• You have a willingness to embrace change, feedback and to adapt strategies on the fly.

Nice to haves

• Ability to work with design templates to create social graphics.
• Experience working with photo and video editing technology.

Outcomes

• Manage corporate social media channels including LinkedIn and Twitter, develop strategies to maximize our reach, increase engagement and measure results.
• Support marketing programs by writing and editing organic social post copy.
• Develop plans and proactive social media tactics to support product announcements, corporate news, and marketing campaigns.
• Developing and establishing strategies for audience engagement and growth.
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs.
• Supervise all aspects of social media interaction between customers and the company.

#L1-NA1

Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role.

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.

Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.