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Company: World Vision International
Location: Mississauga, ON
Job description: Service Desk InternMississauga, ON, Canada Req #1058Monday, June 24, 2024Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:For Children. For Change. For Life.Position: Service Desk InternReports to: Manager, Technology ServicesPosition Term: Full Time Temporary (6-month placement)Location: Mississauga, Ontario, Canada (On-site)Job Purpose:The Service Desk Intern provides high quality and timely technical support that sustains World Vision’s business processes by liaising with Regional Offices, remote users, external service providers/technicians, senior management, internal departments, and IT.Also assists with research & implementation of technologies, administers & maintains application & communication tools to World Vision Canada’s (WVC) business requirements, configures, moves, and deploys computing & communication equipment, answers technical support questions, provides instructions to end users in the use & maintenance of software and systems, resolves computer hardware & software issues.Collaborates with Technology Services Team to resolve technical issues, determine appropriate problem resolution procedures for use by Business Services while ensuring strict security with IT systems are adhered.Responsibilities:Provide Technical Support
- Provide prompt response to customer enquiries, requests and problems relating to supported software and systems, with high quality and timely resolution resulting in the minimum downtime for customers.
- Support staff through activities such as new user account setup, systems access, exiting staff processes, computer deployment, setup, and troubleshooting, setup, deployment, and problem resolution of phone system.
- Maintain and update supported software and systems such as Microsoft Office products and Windows operating system.
- Provide technical support for software and systems such as Microsoft products, VPN, wireless connections, spam filtering, virus protection software, ticketing software, and other supported client software and applications.
- Provide MAC equipment deployment and technical support. Provide timely communications with users concerning the resolution of their request or problem.
- Provide on-call support during off hours.
- Collaborate within the Technology Services Team to identify root causes of recurring issues and assist in determining resolution, work around processes and Service Desk procedures for troubleshoot and resolution of recurrences.
Project Research and Participation
- Participate on project teams or lead projects using IT project management principles were Service Desk expertise and continued support is required.
- Research and provide solutions to problems affecting business processes and user productivity.
- Research and provide input into deployment of new technologies.
- Recommend improvements to current Business Services processes and procedures.
- Provide input perspectives, and recommendations for implementation of proposed changes to the current computing environments.
Training and Documentation
- Research & provide updates to the user IT Knowledge Base and FAQ.
- Provide specialized training when required for new system deployments.
- Assist users with best practices when using standard office software.
- Supply basic instruction in new software installed on computers.
- Provide basic training in using laptops, docking stations and specialty equipment.
- Document trouble shooting tips, procedures, and processes for use by the Service Desk team. Document causes of problems encountered with software and systems and steps taken resolve them.
- Collaborate with Technology Services Team staff on a continual basis to identify and resolve user problems, system issues etc. and willing provide instruction advice and training to enhance the skills, and knowledge of other Technology Services Team staff.
Administrative Tasks
- Maintain asset database by updating deployment and returned equipment records.
- Provide support for weekly and special Chapel gatherings by creating presentation materials, worship materials, and incorporating video and other content provided by other departments.
- Initiate warranty repair requests for equipment and monitor status of requests to insure resolution in a timely manner.
- Monitor printer status and arrange for technical support from supplier as needed, replace toner and other user-maintained items for all printers.
Qualifications:
- 3-year College Diploma in IT or IT related discipline.
- Demonstrated troubleshooting and analytical skills.
- Strong interpersonal communication skills.
Why Consider Us?
- World Vision Canada has consistently been awarded Canada and GTA top employer awards.
- We are Canada’s largest development, relief, and advocacy non-profit organization.
- We embody an Agile mindset here.
- We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
- We match pension contributions up to 6% and provide a top-up for pregnancy & parental leaves.
- We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
- We provide up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
- We offer a family-friendly, caring, and flexible work environment.
#LI-OnsiteWe bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world – and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Thank you for your interest; however only those applicants selected for an interview will be contacted.
World Vision Canada is seeking a Service Desk Intern in Mississauga, ON, Canada for a full-time temporary position. The intern will provide technical support, assist with research and implementation of technologies, and collaborate with the Technology Services Team. Responsibilities include providing technical support, participating in projects, providing training and documentation, and handling administrative tasks. Qualifications include a 3-year College Diploma in IT or related discipline, troubleshooting and analytical skills, and strong communication skills. World Vision Canada offers competitive pay and benefits, a family-friendly work environment, and takes Safeguarding responsibilities seriously. Applicants must demonstrate a commitment to the core values and mission of the organization.
Job Description
We are currently seeking a highly motivated and experienced Sales Manager to join our team. The ideal candidate will have a proven track record of exceeding sales targets, building relationships with clients, and providing excellent customer service. In this role, you will be responsible for driving sales growth, managing a team of sales representatives, and developing new business opportunities.
Responsibilities:
– Develop and implement sales strategies to achieve revenue targets
– Manage a team of sales representatives, providing guidance, training, and support
– Build relationships with key clients and prioritize customer satisfaction
– Identify and pursue new business opportunities to expand market reach
– Monitor sales performance and report on key metrics to senior management
– Collaborate with other departments to ensure a seamless customer experience
Qualifications:
– Bachelor’s degree in Business Administration or related field
– 5+ years of sales experience, preferably in a leadership role
– Strong communication and interpersonal skills
– Proven track record of meeting and exceeding sales targets
– Ability to think strategically and execute on business objectives
– Excellent problem-solving skills and attention to detail
If you are a dynamic and results-driven individual with a passion for sales, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.
Expected salary:
Job date: Wed, 26 Jun 2024 02:05:01 GMT
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