Company: TD
Job description: Company Overview
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Department Overview
TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
Job Description
Reporting to the Senior Manager, Credit Protection Product and Capabilities, the Product Manager will lead the development and management of a suite of authorized insurance products. The Product Manager is accountable for the TD Protection Plan (TDPP) product roadmap, profitable growth and retention of the product, and working closely with the Acquisition team to ensure targets are met. The successful candidate will be entrepreneurial, customer and results focused, and have above-average strategic and analytical capabilities. We are seeking a self-motivated individual who wants to work in a dynamic, fast paced and high impact business unit.
- Develop and execute business strategy to achieve annual plan objectives for Creditor product(s), including net customer growth, profitable product growth, expense management, addressing evolving customer needs, and improving the customer and employee experience.
- Support a cross-functional planning team through the development of the consolidated annual plan for the Credit Protection portfolio.
- Lead day to day product management activities and ensure the effective delivery of product to the customer; be the subject matter expert.
- Define / refine policy and process to enable effective sales and service through in-depth analysis of key business drivers, known irritants, issues, opportunities, etc.
- Conduct ongoing analysis to develop and maintain a robust understanding of emerging / disruptive industry, market, and regulatory trends.
- Lead the research and development of new products and product enhancements, including conceptualization, design, facilitation of opportunity assessment / ideation sessions, and the development of business case to support recommendations.
- Identify and successfully execute initiatives and tactics aligned to delivering against long-term strategic priorities and financial objectives.
- Report to Senior Leadership as a subject matter expert through all forms of written and verbal presentations (i.e. ongoing monitoring and projections on performance, periodic commentary and insights, product reviews, business reviews, annual planning, strategic review sessions, etc.).
- Work with Capabilities Team and Digital Partners to identify ways the product can support rising customer expectations in a more remote TD Protection Plans conversation.
You are:
- Creative, with an entrepreneurial spirit, but still a team player,
- Catalyst for change,
- Self-motivated, with high energy and the ability to work independently and through ambiguity,
- Flexible to adapt and manage within a dynamic business environment,
- Customer focused and understands how change impacts and/or adds value to the customer.
You have:
- Critical thinking skills to support balanced decision making; excellent judgement,
- Strong business acumen (entrepreneurial); demonstrated strategic thinking
- Advanced analytical skills with proven ability to research, identify, and clearly communicate underlying drivers of performance,
- Executive presence, the ability to interact with all levels within the organization and influence executive decision-making.
- Excellent communication and presentation skills, notably the ability to present complex information in a manner which is simple and easy to understand.
- Ability to analyze, organize and prioritize work while meeting multiple simultaneous and sometimes competing deadlines.
Requirements
You’ve demonstrated:
- Advanced knowledge of and ability to conduct product research and product development,
- Ability to forecast and contribute to the strategic direction of the product management function and provide advice to senior leadership.
- A history of making an impact and delivering superior results in the short and long term,
- Experience in leading, planning, implementing and evaluating project activities to ensure timely completion of product initiatives
- Experience leading change and making an impact in cross-functional groups through influence and by nurturing key relationships at all levels.
Tell us about your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:
What can you bring to TD?
- Undergraduate degree or product management certificate, and / or
- Five (5) or more years relevant experience
- Previous product experience typically required
- Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
- Knowledge of competitor and market trends
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Skill in preparing and managing budgets
- Skill in using analytical software tools, MS Office, data analysis methods and reporting techniques
- Ability to work collaboratively, communicate effectively (both speaking and writing), provide direction and build relationships across teams and functions
- Act as a brand ambassador for our business, the Bank, both internally and externally
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Expected salary:
Location: Toronto, ON
Job date: Sat, 25 Sep 2021 22:36:04 GMT
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