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Company: University of Toronto
Location: Toronto, ON
Job description: Date Posted: 07/02/2024
Req ID: 38477
Faculty/Division: Ofc. of Vice President, Communications
Department: Ofc. of Vice President, Communications
Campus: St. George (Downtown Toronto)
Position Number: 00031761Description:About us:University of Toronto Communications is focused on promoting, enhancing and protecting the U of T’s reputation through broader stakeholder engagement with the University’s mission, both internally and externally. Our award-winning team consists of best-in-class experts in media relations, news and magazine writing, video production, social media, digital design and development, communications planning and brand marketing.Your opportunity:The Media Relations Officer connects daily with leading experts from across the university and journalists across the country to conceive, pitch, deliver and track top-tier earned-media hits.Some of these will exceed earned-media goals as part of challenging paid, earned, social and owned communication campaigns that advance university priorities. Some will contribute to exceeding annual earned-media goals through enterprising efforts to uncover media-friendly stories, pitch them and land top-tier coverage that advances key narratives about the university.In this role, you will get a head start on the daily news cycle by developing a list U of T experts of the day to send to news desks and targeted reporters. Some days, you’ll be asked to curate and circulate to senior administration an early-morning roundup of key media clippings.You will also spread media-relations best practices across the university. This includes helping communication colleagues deliver stronger earned-media results and training members of the university community to be more media savvy in areas such as media interviews and crafting op-eds.Your responsibilities will include:1. Developing short- and long-term pitching plans in priority areas, in consultation with director, and executing those plans.
2. Scanning the University’s three campuses and consulting with faculty members, administrators and communications colleagues to identify and pitch stories that fit with the university’s strategic communications priorities.
3. Building close working relationships with targeted journalists in key media outlets; knowing at any time what those journalists are working on, matching those interests to stories and coverage themes that serve the university’s communications strategy, and advancing those stories in a way that garners media coverage of strategic value to the university.
4. Coordinating pan-university media strategies, and responses to media enquiries – ensuring that divisional counterparts are well served and aware of university-level communications strategy on specific topics.
5. Identifying stories about academic research undertaken at the university with the potential to attract significant positive attention to the university, and advancing those stories to garner maximum impact.
6. Assisting journalists wherever necessary in executing their coverage of the university and its faculty.
7. Closely monitoring the daily news cycle and pitching U of T experts of the day to news desks and targeted reporters.
8. Writing, editing or reviewing media releases, advisories, backgrounders, op-eds, fact sheets and pitches ensuring they are aligned with the director’s priorities; must deal with sensitive and confidential information.
9. Providing ongoing guidance and support on media relations (e.g., pitching and interview tips, media releases and lists etc.) for faculty experts, communications colleagues and administrators. Equipping those who are representing U of T with the necessary briefing materials and best practices to enhance the university’s profile.
10. Ensuring the timely and effective coordination and evaluation of university media activities, including news releases, interviews and announcements.
11. Delivering workshops to internal clients (divisions) on media relations, including media interviews, how to craft an op-ed, etc.
12. Attending and assisting at media-related announcements, events, programs, seminars, etc. (which may occur outside of business hours) that are directly related to the university’s strategic priorities.
13. Managing on-site media and serving as liaison to camera crews.Essential Qualifications:1. Bachelor’s Degree in a related field (e.g. journalism, communication, ) or acceptable equivalent combination of education and experience.
2. Minimum four (4) years’ experience personally pitching top-tier journalists with high-performing results.
3. Demonstrated ability to formulate earned-media ideas within a mandate set by a manager and execute those ideas effectively.
4. Demonstrated ability to exceed goals and targets set by a manager.
5. Demonstrated ability to build and maintain close working relationships with key journalists.
6. Demonstrated ability to manage relationships and requests with tact, diplomacy and persuasion.
7. Intellectual versatility and the ability to advance stories that touch on a range of academic disciplines to convey complex ideas to a non-specialist audience.
8. Persuasive writer with consistently perfect spelling and grammar.Assets (Nonessential):1. Knowledge of the University of Toronto or other university environments is highly desirable.To be successful in this role you will be:1. Diplomatic
2. Deadline-driven
3. Meticulous
4. Multi-tasker
5. Problem solver
6. Resourceful
7. Self-reliantNOTE: This is a six (6) month term position.Closing Date: 07/15/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time NOTE: This is a six (6) month term position.
Pay Scale Group & Hiring Zone: USW Pay Band 13 — $84,813 with an annual step progression to a maximum of $108,463. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Blythe CampbellLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
The University of Toronto’s Office of Vice President, Communications is looking for a Media Relations Officer to connect with experts and journalists to secure media coverage that aligns with the university’s strategic communications priorities. The role involves developing pitching plans, building relationships with journalists, identifying newsworthy stories, and providing support and guidance on media relations to faculty and staff. The position requires a bachelor’s degree in a related field and at least four years of experience in pitching top-tier journalists. The successful candidate will be diplomatic, deadline-driven, and resourceful. This is a six-month term position with a salary range of $84,813 to $108,463. Candidates from diverse backgrounds are encouraged to apply.
Job Description
Position: Customer Service Representative
Location: Vancouver, BC
Job Type: Full-time
Salary: $18 per hour
Our company is looking for a Customer Service Representative to join our team in Vancouver, BC. The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to problem-solve efficiently.
Responsibilities:
– Answering customer inquiries via phone, email, and chat
– Resolving customer issues in a timely and professional manner
– Processing orders and returns
– Updating customer account information
– Providing product information and recommendations
– Other customer service related tasks as needed
Requirements:
– Previous customer service experience preferred
– Strong communication skills
– Ability to multitask and prioritize
– Proficient in Microsoft Office Suite
– High school diploma or equivalent
If you are a customer service-oriented individual with excellent communication skills, we would love to hear from you. Please submit your resume and cover letter for consideration.
Expected salary: $84813 per year
Job date: Wed, 03 Jul 2024 22:34:25 GMT