Senior Manager, National Events & Experiences – Gowling WLG – Toronto, ON
Company: Gowling WLG
Location: Toronto, ON
Expected salary:
Job date: Fri, 01 Nov 2024 07:42:00 GMT
Job description: ABOUT GOWLING WLGAt Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values – The Power of Teamwork, Always Striving to be Better, We all Bring Something Different – in all that we do.Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.PROFILEEvents have the power to connect, build relationships, shape perceptions, demonstrate expertise and transcend boundaries. At Gowling WLG, events are a core component of our client engagement and go-to-market strategy. To us, an event isn’t a moment-in-time; it’s an opportunity to engage, delight and create memorable experiences for our clients and people before, during and after each interaction.We are seeking a passionate National Events & Experiences Senior Manager with strong leadership to join our Business Development (BD) & Marketing team. We are looking for a leader who is enthusiastically committed to delivering excellence and making a meaningful impact for our clients, people and Firm. To you, status quo isn’t an option. You hold yourself and your team to high standards and you believe the best events are experiences that start with a bold vision. You enjoy breaking out of the sea of sameness and love to innovate with new strategies, approaches, vendors and ideas to continue to elevate the level and quality of events you and your team deliver.As the team leader, you will set the standard and develop a national events centre of excellence aligned with the Firm’s strategy and business development objectives to deliver leading events and differentiated experiences for our clients and people across in-person, hybrid and virtual platforms.RESPONSIBILITIES
- Develop and implement a national events strategy that aligns with the firm’s vision, values, and business goals.
- Work closely with senior leaders, BD & Marketing teams, and external partners to define event objectives, themes, content, format, and audiences to create engaging experiences that showcase our legal expertise, enhance relationships and strengthen our brand reputation.
- Manage and oversee the end-to-end planning and delivery of various types of internal and external national events, such as conferences, seminars, webinars, workshops, client events, and large-scale internal celebrations, ensuring they meet objectives and exceed the expectations of stakeholders.
- Create and manage all aspects of event budgets, timelines, and checklists, ensuring that deadlines and deliverables are met, including those being led by team members.
- Negotiate contracts and fees with vendors, venues, speakers, sponsors, and other partners.
- Supervise and direct teams, event staff, volunteers, and contractors, providing clear instructions and feedback.
- Monitor and evaluate the performance and impact of each event, collecting feedback and data, and preparing post-event and quarterly reports, highlighting the key outcomes, satisfaction, learnings, and recommendations for future improvement.
- Collaborate with Marketing and Communications teams to design and develop compelling event-related communications and promotional strategies across channels to increase attendance.
- Build a consistent framework for event evaluation, robust toolkits and events processes that can be easily exported and shared to support the larger BD & Marketing team, as well as others hosting their own smaller events across the Firm.
- Serve as the primary point of contact for clients and stakeholders of national events initiatives and inquiries and deliver a high level of client satisfaction by addressing any issues or concerns promptly.
- Stay current on the latest event trends and be the go-to subject matter expert on events, conferences and effective sponsorship activation, including sharing the latest best practices and opportunities across the team and with stakeholders.
- Maintain an annual calendar and assessment of recurring national and international events, and continually scan market for emerging events with potential for business growth that are actively shared with Business Development & Marketing teams.
- Serve as a player and a coach, providing leadership and active growth and development support to National Events & Experiences team members and indirect reports, while also leading and managing high-visibility and large scale events.
- Play an active role in annual and quarterly planning, as well as monthly reporting and participate in associated projects as needed.
QUALIFICATIONS
- Post-secondary education in Hospitality Management, Marketing, Business, Communications or a related field; Certified Meeting Professional (CMP) designation or similar considered an asset, as well as specialized training in events.
- Minimum of seven (7) years’ experience in event planning and managing large-scale events; with a minimum of three (3) years’ experience leading an events team.
- Professional services events experience is considered an asset.
- Excellent project management, organizational, and problem-solving skills.
- Demonstrate a high level of initiative, ownership and detail orientation while managing multiple events and deadlines in a fast-paced environment.
- Strong communication, presentation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
- Expertise in managing senior and demanding stakeholders, with the aptitude to anticipate and address client needs in a professional and courteous manner.
- Comfortable with ambiguity with the unique ability to translate abstract ideas into tangible outcomes that meet and exceed stakeholder expectations, while guiding others to do the same.
- Understand and appreciate the value of data and measurement, and recognize the importance of demonstrating the ROI of each event, including to executive audiences.
- You believe that we can go faster and further together, and lead by example to actively team across groups to produce the best results that delight, excite, and engage audiences.
- You have a client and solution orientation, and continuously think through how to make things easier for others, while producing the best possible outcomes.
- Experienced in managing event budgets, including cost projection, vendor negotiations, as well as proactively sourcing and liaising with external vendors to secure the best possible service and terms.
- Proficient in Microsoft Office, CRM solutions, event management software (including virtual event technology), as well as digital and social platforms.
- Flexible and adaptable, with the willingness to travel and work outside of regular hours as required.
- Bilingualism (English/French) is considered an asset.
Gowling WLG employees benefit from a hybrid work environment.Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Gowling WLG is a global law firm that values excellence, quality service, and employee satisfaction. They prioritize diversity, equity, and inclusion in their workplace and strive to create a rewarding environment for all employees. The firm is seeking a National Events & Experiences Senior Manager to lead the development and implementation of a national events strategy aligned with the firm’s goals. The ideal candidate will have experience in event planning, leadership skills, and a client-centric approach. Gowling WLG offers a hybrid work environment and encourages all interested candidates to apply, even if they do not meet all requirements listed in the job description.
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Show Director – Informa – Toronto, ON
Company: Informa
Location: Toronto, ON
Expected salary:
Job date: Fri, 01 Nov 2024 05:27:21 GMT
Job description: Company DescriptionWe’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.FAN EXPO HQis the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comics & Entertainment Expo, FAN EXPO Vancouver, and more.FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.Ready to embark on a new and exciting adventure? Read on.Job DescriptionStrategy
- Position and grow allocated show(s) to be premier event(s) of significance in their region
- Work with executive team to conceptualize, create and deliver innovative experiences for fans, sponsors and exhibitors.
- Bring new ideas and suggestions for change based on vision for the event. Pitch new show features, partnerships and activations to drive ticket sales.
- Create strategic plans to achieve revenue goals by generating new ideas to leverage key growth areas.
- Gather information and analyze previous year activities and results from departments including (but not limited to) Content, Marketing, Sales, Operations, Guest Relations. Develop post show proposals for improvements and enhancements for the following year in all areas.
- Facilitate the development and implementation of a Key Marketing campaigns and promotions to generate ticket sales
- Facilitate the development and roll out of best in class, excusive and unique content
Management
- Oversee the operational readiness of assigned events with a mix of dedicated, shared and seasonal service teams.
- Provide strong project management and leadership to the team as well as developing team member(s) assigned to you
- Own the workback for each event and engage shared services (marketing, sales, guest relations, customer service) accordingly to ensure all items are executed above expectation and on schedule.
- Maintain and facilitate existing relationships with venues, hotels and other key partners. Review and prep all contracts for sign off.
- Develop strong relationships with sponsoring associations, exhibitors, vendors and overall communication with clients. Ensure that all communication is clear, concise and consistent with show guidelines.
- Research prospective show suppliers. Ensure lowest cost, while maintaining high quality service for show management and exhibitors.
- Review quotes/invoices and submit for approval.
- Work closely with other team members and departments to ensure open communication and the necessary focus is allocated to the events falling under their scope.
- Oversee and take full ownership of show budgets and ensure events are delivered within approved financial scope.
- Oversee the delivery of floor plans, layout changes and related booth regulations.
- Oversee and take full ownership of the website. Engage all shared services to feed into presenting the most attractive product possible to drive sales.
- Analyze processes and bring greater organization and cost savings to the event.
- Maintain database of event venue histories, hotel pickup, key suppliers etc.
- Travel for onsite event management as needed.
QualificationsKey Competencies & Experience:
- Proven experience managing multi million dollar P & L
- Demonstrated track record of innovation, revenue growth and business development
- Strong experience in short, mid, long term strategic planning and realization
- Proven leadership skills
- Proven capacity/thresholds for:
- high level multi tasking
- managing high pressure situations/time periods
- Delivery on high volume workload
- Strong project management skills with proven ability to initiate and close key projects in timely fashion
- Proven Commercial mindset
- Proven experience curating content
Other Qualifications:
- Excellent Managerial skills
- Demonstrated ability to develop relationships and work closely with suppliers, partners and colleagues.
- Strong work ethic
- Critical, Commercial thinker with confidence to pitch and push innovative solutions/change
- Strong verbal and written communications skills
- Highly organized and detail-oriented
- Strong time management skills and adaptable to constantly changing priorities
- Ability to work under pressure, balance workload and meet tight deadlines
- Positive attitude, strong work ethic and team player
Requirements:
- College or University degree in event management, business management or project management required
- Ability to work and deliver planning phase remotely, outside office environment
- 5+ years of event management experience
- Must be available to work evenings and weekends during event dates
- Potential travel 4-5 events per year within Canada and US. Valid passport is mandatory.
Additional InformationWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atOur benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
- Work from almost anywhere for up to 4 weeks per calendar year
- Competitive benefits, including Share Match program
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job .
Informa, a global business operating in more than 30 countries, aims to connect customers with information and people to help them know more, do more, and be more. As part of Informa, FAN EXPO HQ produces pop-culture events worldwide. The position of Events Manager involves strategic planning, managing event operations, and overseeing budgets. Key qualifications include experience in event management, strategic planning, leadership skills, and project management. The role requires flexibility, travel, and a college or university degree in event management. The company offers a range of benefits and opportunities for personal and professional development. Diversity and inclusion are key values, making Informa an Equal Opportunities Employer.
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Merchandise Assistant, Campus Outfitters – University of Toronto Press – Toronto, ON
Company: University of Toronto Press
Location: Toronto, ON
Expected salary:
Job date: Fri, 01 Nov 2024 06:02:08 GMT
Job description: Here’s what you’ll be doing….You’ll be responsible for supporting the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure data maintenance and inventory management.Key Responsibilities include:Customer Service, Sales and Support
- Build relationships with customers through open and interactive communication via phone, email, or in person
- Provide accurate product information and quotes to customers in a timely manner
- Identify and assess customer needs to achieve satisfaction
- Respond to customer complaints and provide appropriate solutions and/or alternatives
- Support Campus Outfitters Manager and Account Specialist with new sales activities
- Communicate with Trademark & Licensing to ensure brand standards are being met through mock ups
- Other related duties as assigned
Data Maintenance and Sales Processing
- Create new SKUs and update existing SKUs in internal database and on the website
- Create and submit purchase orders to external and internal vendors
- Create and process customer invoices
- Work with marketing and webs teams to set up, manage, and fulfill preorders
- Liaise with web orders to help fulfill custom made orders and answer any customer/team questions
- Organize and sort appropriate customer files and other data
Inventory Management
- Liaise with receiving department to manage inbound goods and outbound product
- Follow up/track purchase orders through effective vendor communication
- Process returns to vendors for damaged/defective merchandise within a timely manner
- Liaise with accounting department to ensure debits/inventory adjustments are completed by end of month
- Compile and communicate damages for write-offs with inventory adjusters
- Occasional lifting of product for order prep and storage organization
Education, Qualifications, and Experience:
- Post-secondary graduate or equivalent combination of education and experience
- Minimum 2 years retail experience, customer service experience, or business development experience
- Comfortable working in a hands-on, physically demanding environment
- Ability to lift/move/handle (up to but not exclusive) 50 lbs
Knowledge, Skills, and Attributes:
- Ability to prioritize tasks to ensure maximize completion of tasks
- Provide high level of customer service
- Outstanding communication skills
- Excellent attention detail to ensure data accuracy
- Ability to thrive in a fast paced and ever-changing work environment
- Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset
- Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus
About our Team:The UofT Bookstore provides many important goods and services to the University of Toronto community. We operate five stores across the three U of T campuses (St. George, Mississauga, Scarborough, Faculty of Law, and St. Mike’s Cafe) and a large online shop that ships Canada-wide and internationally. We offer a wide selection of course materials including new, used, digital, and custom course pack options, all competitively priced with a student budget in mind. We also carry U of T-branded clothing and merchandise, gifts, trade books, technology products, school supplies, and more.About University of Toronto Press:University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.Interested in applying?We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at 416.978.2239 ext. 2255.This is a current vacancy within our organization.CompanyUniversity of Toronto PressLocationBookstore, Downtown CampusOpening DateOct 30, 2024Closing DateNov 25, 2024Starting DateDec 02, 2024
The role involves supporting day-to-day activities at Campus Outfitters, focusing on customer service, data maintenance, and inventory management. Responsibilities include customer communication, sales support, data entry, order processing, inventory tracking, and liaising with various departments. The ideal candidate should have retail, customer service, or business development experience, be able to lift/move heavy items, prioritize tasks, provide excellent customer service, and work in a fast-paced environment. The role is at University of Toronto Press and UofT Bookstore, with a commitment to diversity and continuous improvement. Interested candidates can apply by the closing date of Nov 25, 2024.