Company: Sonova
Location: Kitchener, ON
Expected salary:
Job date: Sat, 26 Jul 2025 00:38:33 GMT
Job description: Logistics AnalystAs a Logistics Analyst, you will support planning and logistics activities for product launches, ensuring smooth coordination, accurate forecasting, and seamless system updates to keep operations running efficiently.Responsibilities:Assist in planning activities for new product launches.Create and monitor reports tracking materials and logistics progress pre- and post-launch.Develop and distribute global forecast templates for local product launches.Maintain SAP/APO data for new products within the planning system.Monitor and validate GC/DC forecast entries for accuracy and timeliness.Collect, analyze, and summarize GC/DC forecast inputs for stakeholders.Provide frontline SAP/APO support and resolve data entry issues.More about you:Post-secondary education with a degree or diploma in a related field.Relevant experience in a logistics or planning environment.Strong organizational skills and clear communication style.Independent, self-motivated, and able to multitask under tight deadlines.Excellent analytical skills and a collaborative, team-oriented mindset.Proficient in SAP, APO, ERP/MRP planning, and MS Excel.Fluent in English.A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.158576
Humber River Health – PC Support Analyst – Toronto, ON
Company: Humber River Health
Location: Toronto, ON
Expected salary:
Job date: Sat, 26 Jul 2025 00:03:02 GMT
Job description: Position Profile:Build your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a P.C. Support Analyst people to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Full-time
Location: Humber River Health– all sitesHours of work: Days (Subject to Change)Employee Group: Non-UnionResponsibilities:
- Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
- Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
- Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
- Recording, categorizing and logging requests for service using a central ticket management solution;
- Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
- Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
- Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
- Ability to provide training to staff and users.
- Develops procedures and provides documentation for staff and users manuals.
- Upgrading existing PC Hardware and software.
- Participates in the rotating On-call support program.
- Provides end-user support for the installation and support of applications.
- Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
- Other duties as assigned.
Requirements:
- Successful completion of University and/or Community College diploma in a health-related or computer technology program.
- Minimum 3 years’ experience in a Technical Service Desk role is required.
- Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
- Experience with Meditech and other healthcare information applications is an asset.
- Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
- Experience in troubleshooting Local and Wide area networks and is an asset.
- ITIL Foundation experiences and/or certification is an asset.
- A highly developed customer-service orientation.
- Excellent attendance and discipline free record required.
Why choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.
Senior Financial Analyst – O2E Brands – Vancouver, BC
Company: O2E Brands
Location: Vancouver, BC
Expected salary: $80000 – 100000 per year
Job date: Wed, 30 Jul 2025 01:42:42 GMT
Job description: , you will work closely with leaders across Product, Engineering, Marketing, and Operations to bring financial structure and analysis… processes Lead or support budgeting and forecasting processes across multiple departments (e.g., Product, Technology, Marketing…
Cambridge Memorial Hospital – IT Network Analyst – HIS Implementation Project FTC 2025 – Cambridge, ON
Company: Cambridge Memorial Hospital
Location: Cambridge, ON
Expected salary:
Job date: Sat, 26 Jul 2025 03:27:03 GMT
Job description: Overview:Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at .Why Should You Apply to CMH?
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives
Job Description:Salary Range: $48.71 – $57.99Position Summary:CMH is embarking on a major transformation with the implementation of a new Cerner Health Information System (HIS). We are seeking a technically skilled and detail-oriented IT Network Analyst to support the design, deployment, and sustainment of Cerner and its related infrastructure. This role is critical to ensuring seamless integration between users, systems, and technology at all phases of the project, including go-live and post-implementation.Role Responsibilities:
- Configure and deploy IT assets for the project team including laptops, mobile devices, and secure remote access solutions.
- Establish and support technical connectivity between CMH and Waterloo Regional Health Network (WRHN) for cross-site coordination.
- Develop and execute device strategy for clinical and non-clinical areas (workstations, WOWs, tablets, etc.).
- Procure, build, and image devices to project specifications and security standards.
- Ensure reliable wireless coverage and printer deployment aligned with Cerner workflows.
- Collaborate with vendors and internal teams to support system integrations (e.g., devices, printers, middleware).
- Partner with Informatics and Clinical stakeholders to ensure alignment of devices and access pathways with clinical workflows.
- Manage user provisioning, account assignment, and access control based on role-based access (RBA) principles.
- Align account setup and authentication mechanisms with Privacy and Security policies.
- Support multi-factor authentication and ensure appropriate access audit trails are in place.
- Update and align IT policies to reflect Cerner implementation requirements, particularly around security, access control, and device usage.
- Ensure all technical workflows support CMH’s cybersecurity posture.
- Collaborate with Informatics to support technical training and onboarding for project and clinical staff.
- Maintain clear documentation of technical setups, access protocols, and troubleshooting guides.
- Provide on-site technical support during go-live across CMH departments.
- Participate in the definition of the post-go-live operating model, supporting a sustainable and well-documented technical environment.
- Work closely with Informatics to ensure continuity and accountability for technical tasks and escalations.
Skills and Qualifications:
- Degree or diploma in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in an IT Analyst or Technical Support role, ideally within healthcare.
- Experience with large-scale system implementations, ideally Cerner or other HIS platforms.
- Familiarity with role-based access control, authentication protocols, and security best practices.
- Strong understanding of device lifecycle management, printers, and enterprise wireless.
- Excellent troubleshooting, documentation, and communication skills.
- Experience working in cross-functional project teams and high-stakes clinical environments is an asset.
As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.Mari Iromoto Executive Champion Diversity, Equity and InclusionSusan Toth, Director of Human ResourcesCambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.We thank all those who apply, however only those selected for an interview will be contacted
SAP iXp Intern – Cloud ERP Solution Adoption Data Analyst – SAP – Vancouver, BC
Company: SAP
Location: Vancouver, BC
Expected salary:
Job date: Tue, 29 Jul 2025 22:49:34 GMT
Job description: , and best practices Engage and align with Customer Success Partners, Product and Solution Managers, Marketing and Analytics Teams Key… or Commerce related degree (Bachelor’s, Master’s, MBA). For example, Business Administration, Marketing, Economics, Management…
SAP iXp Intern – Cloud ERP Solution Adoption Data Analyst – SAP – Vancouver, BC
Company: SAP
Location: Vancouver, BC
Expected salary:
Job date: Wed, 30 Jul 2025 05:01:35 GMT
Job description: , and best practices Engage and align with Customer Success Partners, Product and Solution Managers, Marketing and Analytics Teams Key… or Commerce related degree (Bachelor’s, Master’s, MBA). For example, Business Administration, Marketing, Economics, Management…
Humber River Hospital – PC Support Analyst – Toronto, ON
Company: Humber River Hospital
Location: Toronto, ON
Expected salary:
Job date: Sat, 26 Jul 2025 05:57:19 GMT
Job description: Position ProfileBuild your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a P.C. Support Analyst people to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Full-time
Location: Humber River Health– all sitesHours of work: Days (Subject to Change)Employee Group: Non-UnionResponsibilities:
- Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
- Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
- Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
- Recording, categorizing and logging requests for service using a central ticket management solution;
- Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
- Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
- Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
- Ability to provide training to staff and users.
- Develops procedures and provides documentation for staff and users manuals.
- Upgrading existing PC Hardware and software.
- Participates in the rotating On-call support program.
- Provides end-user support for the installation and support of applications.
- Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
- Other duties as assigned.
Requirements:
- Successful completion of University and/or Community College diploma in a health-related or computer technology program.
- Minimum 3 years’ experience in a Technical Service Desk role is required.
- Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
- Experience with Meditech and other healthcare information applications is an asset.
- Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
- Experience in troubleshooting Local and Wide area networks and is an asset.
- ITIL Foundation experiences and/or certification is an asset.
- A highly developed customer-service orientation.
- Excellent attendance and discipline free record required.
Why choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.
Capital Planning Analyst – BGIS – Halifax, NS
Company: BGIS
Location: Halifax, NS
Expected salary:
Job date: Wed, 30 Jul 2025 03:58:20 GMT
Job description: to data integrity. All duties are conducted in support of and under the supervision of the Capital Planning Program Manager…. KEY DUTIES AND RESPONSIBILITIES Assists the Capital Planning Program Manager in developing and recommending the capital…
The content outlines that all duties are performed under the guidance of the Capital Planning Program Manager, focusing on data integrity. Key responsibilities include assisting the Program Manager in developing and recommending capital plans.
Cambridge Memorial Hospital – IT Network Analyst – HIS Implementation Project FTC 2025 – Cambridge, ON
Company: Cambridge Memorial Hospital
Location: Cambridge, ON
Expected salary:
Job date: Sat, 26 Jul 2025 06:41:21 GMT
Job description: Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at .Why Should You Apply to CMH?
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives
Job DescriptionSalary Range: $48.71 – $57.99Position Summary:CMH is embarking on a major transformation with the implementation of a new Cerner Health Information System (HIS). We are seeking a technically skilled and detail-oriented IT Network Analyst to support the design, deployment, and sustainment of Cerner and its related infrastructure. This role is critical to ensuring seamless integration between users, systems, and technology at all phases of the project, including go-live and post-implementation.Role Responsibilities:
- Configure and deploy IT assets for the project team including laptops, mobile devices, and secure remote access solutions.
- Establish and support technical connectivity between CMH and Waterloo Regional Health Network (WRHN) for cross-site coordination.
- Develop and execute device strategy for clinical and non-clinical areas (workstations, WOWs, tablets, etc.).
- Procure, build, and image devices to project specifications and security standards.
- Ensure reliable wireless coverage and printer deployment aligned with Cerner workflows.
- Collaborate with vendors and internal teams to support system integrations (e.g., devices, printers, middleware).
- Partner with Informatics and Clinical stakeholders to ensure alignment of devices and access pathways with clinical workflows.
- Manage user provisioning, account assignment, and access control based on role-based access (RBA) principles.
- Align account setup and authentication mechanisms with Privacy and Security policies.
- Support multi-factor authentication and ensure appropriate access audit trails are in place.
- Update and align IT policies to reflect Cerner implementation requirements, particularly around security, access control, and device usage.
- Ensure all technical workflows support CMH’s cybersecurity posture.
- Collaborate with Informatics to support technical training and onboarding for project and clinical staff.
- Maintain clear documentation of technical setups, access protocols, and troubleshooting guides.
- Provide on-site technical support during go-live across CMH departments.
- Participate in the definition of the post-go-live operating model, supporting a sustainable and well-documented technical environment.
- Work closely with Informatics to ensure continuity and accountability for technical tasks and escalations.
Skills and Qualifications:
- Degree or diploma in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in an IT Analyst or Technical Support role, ideally within healthcare.
- Experience with large-scale system implementations, ideally Cerner or other HIS platforms.
- Familiarity with role-based access control, authentication protocols, and security best practices.
- Strong understanding of device lifecycle management, printers, and enterprise wireless.
- Excellent troubleshooting, documentation, and communication skills.
- Experience working in cross-functional project teams and high-stakes clinical environments is an asset.
As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.Mari Iromoto Executive Champion Diversity, Equity and InclusionSusan Toth, Director of Human ResourcesCambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.We thank all those who apply, however only those selected for an interview will be contacted
Mastercard – Senior Specialist, Disputes Product Analyst & Customer Operations – Toronto, ON
Company: Mastercard
Location: Toronto, ON
Expected salary:
Job date: Sat, 26 Jul 2025 05:57:31 GMT
Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist, Disputes Product Analyst & Customer OperationsSenior Specialist, Disputes Product Analyst & Customer OperationsWho is Mastercard?
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Senior Analyst of Product & Customer Operations to drive our Disputes product strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is a combination business analysis, data analytics, and strategy, and will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements.Key Responsibilities
- Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.
- Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends.
- Define data-driven recommendations to drive customer satisfaction and revenue growth.
- Engage with customer, account management, and internal/external stakeholder to implement recommendations.
- Define customer usage metrics and work with Product teams to drive enhancements.
- Assess market/customer opportunities incorporating accurate representations of future revenues.
- Measure and monitor product performance and raise risks.
- Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.
All About You
- 5+ years of market analysis, business analysis, data insights/analytics and strategy experience.
- Proven experience working with customer facing roles, building and managing strong relationships.
- Product Management/Technology/Data experience with an ability to interpret market changes on usage
- Preferred experience in Payments, Disputes, Fraud, and Chargeback products.
- Experience in creating data inisghts into stories
- Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.
- Able to build relationships and delivering results with global, multi-cultural and remote project teams
- Strong communication skills, able to articulate and where necessary simplify details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
- Strong ability to self-start and lead.
Additional InformationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.