Designers, Open Application – DEPT – Toronto, ON

Company: DEPT

Location: Toronto, ON

Expected salary:

Job date: Thu, 10 Apr 2025 04:57:55 GMT

Job description: Please note, this is not a live role. If you would like to be considered for any future Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.WHY DEPT®?We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior’s, and shift market share for our clients including eBay, Ancestry, Walmart, and more!JOB PURPOSE:At DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your Design career, or are a seasoned Designer with mentoring/management experience, we would love to hear from you.As a Designer, you will be creating engaging designs that start conversations between people and brands. You’ll work within a team of strategists, designers and copywriters to deliver impactful designs that fulfil client briefs and communicate DEPT®’s standard of Design.KEY RESPONSIBILITIES

  • Working on a brief from start to finish.
  • Contributing with innovative ideas at creative briefs.
  • Creating high quality design work.
  • Image sourcing and digital artworking.
  • Developing rich visual content for owned channels: onsite, app and email.
  • Always striving to create work that contributes to client business goals.
  • Staying current with design and marketing trends.
  • Learn and grow from constructive feedback.
  • Taking accountability for flawless design output.
  • Delivering work on time and within the scheduled timeframes.
  • Animating for digital channels (Email, Display, Youtube).

WHAT WE ARE LOOKING FOR

  • We’re open to the see different levels of experience across different sectors
  • Agency experience is a plus
  • Digital design experience on industry standard design frameworks like figma.
  • Self driven and resourceful.
  • Good eye for layout, skilled in typesetting and retouching.
  • A great teammate that supports their colleagues and doesn’t act as an individual.
  • Very organised with attention to detail.
  • Has a desire to embrace new skills and challenges.
  • Motion and 3D experience is a plus.

WE OFFER:

  • 15 days Paid PTO
  • 10 Public Holidays + Birthday off
  • Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
  • Learning & growth certifications/certifications
  • Enhanced Family Leave (after 1 year)
  • A flexible, hybrid working policy
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
  • A reputation for doing good. DEPT® has been a

and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global – at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual

in which employees come together and donate their skills to support local charities.DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.DIVERSITY, EQUITY, & INCLUSIONAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .#LI-Hybrid

DEPT® is a digital agency known for its innovative approach to tech and marketing. They are looking for designers to join their Personalized Creative team to work on projects for clients like eBay and Walmart. The ideal candidate should have digital design experience, be self-driven, and have a good eye for layout. DEPT® offers benefits like paid time off, medical support, and a flexible working policy. They are committed to diversity, equity, and inclusion in the workplace. If interested, candidates can apply for future design positions with DEPT®.

Client Services, Open Application – DEPT – Toronto, ON

Company: DEPT

Location: Toronto, ON

Expected salary:

Job date: Thu, 10 Apr 2025 03:43:36 GMT

Job description: Please note, this is not a live role. If you would like to be considered for any future Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.WHY DEPT®?We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior’s, and shift market share for our clients including eBay, Ancestry, Walmart, and more!JOB PURPOSE:Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.KEY RESPONSIBILITIES:

  • Manage, draft and review client briefs
  • Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
  • Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
  • Clearly and effectively distill and transfer client feedback to designers, copywriters
  • Prioritising workloads for the team, and escalating when needed
  • Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
  • Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
  • Ensure success criteria are met and projects are delivered to time and to budget
  • Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

  • We’re open to the see different levels of experience across different sectors
  • Agency experience is a plus
  • Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
  • Extremely organised, with the ability to manage multiple projects simultaneously
  • Ability to think strategically
  • Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
  • Highly motivated to learn, grow and improve
  • Personable, approachable demeanor and motivating team player
  • Moderate understanding of production and interactive processes
  • Excellent oral and written communication skills
  • Ability to manage and develop client and supplier relationships
  • Basic understanding of financials to effectively manage budgets

WE OFFER:

  • 15 days Paid PTO
  • 10 Public Holidays + Birthday off
  • Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
  • Learning & growth certifications/certifications
  • Enhanced Family Leave (after 1 year)
  • A flexible, hybrid working policy
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
  • A reputation for doing good. DEPT® has been a

and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global – at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual

in which employees come together and donate their skills to support local charities.DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.DIVERSITY, EQUITY, & INCLUSIONAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .#LI-Hybrid

DEPT® is a digital agency looking for talent to join their team. They are a pioneering agency with a focus on digital technology and marketing. They prioritize hiring self-driven, innovative individuals. The agency offers global opportunities, benefits, and a supportive culture. The current role is part of the Personalized Creative team, creating digital communications for clients such as eBay and Walmart. The role involves managing client relationships, overseeing campaign delivery, and collaborating with the creative team. The agency values diversity and offers benefits like paid time off, flexible working policies, and opportunities for growth and development. They are committed to creating an inclusive workplace and encourage applications from diverse backgrounds.

PointClickCare – Senior Application Engineer (Salesforce DevOps) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:24:56 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Job SummaryWe are looking for a Senior Application Engineer with deep Salesforce Development and Admin experience who can also help other team members troubleshoot any Git and DevOps related issues. At PointClickCare, you need to be a stellar accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. Reporting to the Sr. Manager of Application Operations Engineering, the Senior Application Engineer brings over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with core applications like Salesforce or NetSuite and any connected apps, and they are very familiar with versioning systems like GitHub, and Salesforce DevOps pipelines and tools like Copado.To succeed as a Senior Application Engineer at PointClickCare, you have the experience of utilizing your skills without guidance, you are highly autonomous and comfortable coaching others on the team. You will debug standard to complex issues related to the applications you are developing for or for your team. As the Senior Application Engineer, you will also be involved in the development of technical documentation, managing our DevOps pipeline, onboarding and training team members, peer reviewing builds developed by other team members at the same level or lower level. You will provide training and consultation related to the systems and processes developed by the ESA team for our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.What your day-to-day will look like

  • Own and troubleshoot the DevOps pipeline(s) for Salesforce and connected apps. We use Copado for DevOps.
  • Be the go-to person for troubleshooting Git issues – be a GitHub expert user.
  • Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, SuiteScript, Python, etc., etc., relevant to the core applications (Salesforce, NetSuite, Billing Platform, etc.) and connected or integrated apps so familiarity with the following apps is highly desired: Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip, Marketo, LeanData, OmniStudio, Revenue Cloud, CPQ, etc.
  • Identify and lead opportunities to mature DevOps processes across our teams and improve the pipeline (s).
  • Onboard and coach Junior – Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
  • Automate tasks through appropriate tools and scripting including working with the Test Lead to build and enhance our automated test scripts.
  • Perform unit tests for your builds and collaborate with BAs and Test Lead to create accurate and quality test scripts.
  • Analyze, troubleshoot, and debug systems for standard issues
  • Exercise independent judgement in methods, techniques and evaluation criteria for obtaining results and solving standard to complex problems in the development pipeline.
  • Be an AI collaborator in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster
  • Provide standard consultations for business partners, solution design and implementation in business departments following application best-practices and leveraging the maximum benefit from systems while minimizing customizations and technical debt.
  • Create and maintain technical documentation for all builds produced
  • Collaborate with business analysts, end-users, and other stakeholders to refine and understand business requirements.
  • Groom tickets in preparation for sprint planning
  • Actively monitor and resolve technical debt
  • Perform other tasks and duties as assigned

Qualifications we are looking for

  • Solid Experience writing clean code that performs well at scale using Apex, JavaScript, etc
  • Solid Experience with Salesforce integrations and external system integrations
  • Expert in DevOps processes and tools like Copado
  • Expert understanding of Git (GITHUB) and troubleshooting standard versioning and DevOps issues
  • Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions
  • Solid experience with automated testing frameworks (e.g. PMD, Copado CRT)
  • In-depth understanding of Salesforce data models, security, and governor limits
  • Excellent organization, critical-thinking and self-management skills
  • A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others
  • Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations
  • Communicates standard – complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view
  • Proven experience as a great Intermediate Application Engineer

Certifications:Salesforce Certified Platform Developer I & II (required)Salesforce Advanced Administrator certification (required)Salesforce Certified Application/Systems Architect (desired)Copado Fundamentals Certifications (desired)

  • BSc/BA in Computer Science, Engineering, or a related field or equivalent work experience

Bonus points for:

  • Experience working on a SaaS product
  • Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, , or Angular
  • Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein
  • Experience working with AWS, Azure, or other cloud platforms.
  • Experience working with Service-Oriented Architecture (SOA) and SaaS product development
  • Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization
  • Experience with on-call responsibilities for production-grade systems.
  • Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

#LI-Remote#LI-AJ1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Copywriters, Open Application – DEPT – Toronto, ON

Company: DEPT

Location: Toronto, ON

Expected salary:

Job date: Wed, 09 Apr 2025 22:42:20 GMT

Job description: Please note, this is not a live role. If you would like to be considered for any future Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.WHY DEPT®?We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior’s, and shift market share for our clients including eBay, Ancestry, Walmart, and more!JOB PURPOSE:At DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your Copy career, or are a seasoned Copywriter with mentoring/management experience, we would love to hear from you.As a Copywriter, you will join our global Copy Team made up of 60 people around the world. You will write for all digital channels, providing on-brand website copy that drives clicks and engagement.You will work across different digital channels, developing concepts and providing creative and innovative copy that drives clicks and engagement. Working closely with the Senior Copywriter and our creative team, you’ll find yourself challenged to go beyond your comfort zone.KEY RESPONSIBILITIES

  • Create clear, effective, and original copy and content for our clients onsite marketing
  • Develop creative ideas and concepts across various channels where applicable
  • Adhere to clients’ tone of voice and brand guidelines
  • Research competitors and trends for creative inspiration
  • Collaborate with design and account management
  • Contribute to team creative brainstorms

WHAT WE ARE LOOKING FOR

  • We’re open to the see different levels of experience across different sectors
  • Agency experience is a plus
  • Experience in the e-commerce/retail environment is a plus
  • In-depth knowledge of multi-channel digital copy and brand development, especially a background in social media content and copywriting
  • Ability to write compelling marketing and content copy that sells
  • Confidence in working with other departments and stakeholders such as designers, developers, and clients
  • Readiness to work at a fast pace on large marketing campaigns with many assets
  • An understanding of the importance of consistency across different touchpoints of a user journey
  • Ability to present work to large groups and communicate ideas clearly and enthusiastically
  • A collaborative approach to getting things done

WE OFFER:

  • 15 days Paid PTO
  • 10 Public Holidays + Birthday off
  • Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
  • Learning & growth certifications/certifications
  • Enhanced Family Leave (after 1 year)
  • A flexible, hybrid working policy
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
  • A reputation for doing good. DEPT® has been a

and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global – at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual

in which employees come together and donate their skills to support local charities.DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.DIVERSITY, EQUITY, & INCLUSIONAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .#LI-Hybrid

DEPT® is a pioneering digital agency looking for talented and innovative individuals to join their Personalized Creative team. The Copywriter role involves creating compelling copy for digital channels, working on marketing campaigns, and collaborating with different departments. They offer benefits like paid time off, medical support, flexible working, and opportunities for growth and development. DEPT® values diversity, equity, and inclusion in their workplace and encourages individuals from diverse backgrounds to apply.

Application Engineer, Salesforce Marketing Cloud – Arc’teryx – North Vancouver, BC

Company: Arc’teryx

Location: North Vancouver, BC

Expected salary:

Job date: Fri, 04 Apr 2025 01:34:53 GMT

Job description: Your Opportunity at ARC’TERYX: As an Application Engineer, Salesforce Marketing Cloud, you’ll play a crucial role in developing…, deploying, and maintaining our Marketing application platforms, primarily based on Salesforce technology. Working…

Miratech – CCaaS Application Architect – Toronto, ON

Company: Miratech

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Apr 2025 22:30:09 GMT

Job description: Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionWe are seeking a CCaaS Application Architect to help maintain the integrity of the customer’s infrastructure. This role requires a deep understanding of contact center solution components and their interactions, staying up to date with technological advancements, and collaborating with business units to drive continuous growth and optimization.
This project involves partnering with a top 5 Canadian bank to transform its contact center environment and enhance the overall customer experience. You will play a key role in designing and shaping the future of their Contact Center ecosystem.Responsibilities:

  • Leading the functional design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.
  • Providing consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies.
  • Translating user requirements into process and data requirements and developing solutions for the business with far-reaching impact.
  • Providing technical leadership to develop precise steps and processing logic across all platforms, ensuring the designed specifications achieve business needs.
  • Offering comprehensive technical consulting to other IT senior management and technical teams.
  • Making technology selection decisions in situations where business requirements are not completely defined.

Qualifications

  • 1-3 years of Enterprise Level Contact Center technology and domain experience.
  • 1-3 years of Application Architecture experience.
  • 1-3 years of leadership experience, including developing and presenting to varying levels of Leaders.
  • Experience with multiple Contact Center vendor solutions covering: Voice (IVR, Outbound Dialer, and Routing), Omnichannel (SMS/email/chat), Call Recording, Speech Analytics, Quality Management, Workforce Management, Real Time and Historical Reporting, Fraud Detection/Management, Natural Language, and Text-to-Speech.
  • Knowledge in cloud architecture (Google, Microsoft, Amazon).
  • Ability to create advanced design documents, including Conceptual Architectures.

Nice to have:

  • Experience with AI/BOT development and integrations (i.e., Google Dialogflow, Amazon Lex, IBM Watson).
  • Ability and willingness to learn new technology and evolve to current technology trends.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
  • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech – Junior CCaaS Application Architect – Toronto, ON

Company: Miratech

Location: Toronto, ON

Expected salary:

Job date: Tue, 01 Apr 2025 22:18:38 GMT

Job description: Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionWe are seeking a Junior CCaaS Application Architect to help maintain the integrity of the customer’s infrastructure. This role requires a deep understanding of contact center solution components and their interactions, staying up to date with technological advancements, and collaborating with business units to drive continuous growth and optimization.
This project involves partnering with a top 5 Canadian bank to transform its contact center environment and enhance the overall customer experience. You will play a key role in designing and shaping the future of their Contact Center ecosystem.Responsibilities:

  • Leading the functional design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.
  • Providing consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies.
  • Translating user requirements into process and data requirements and developing solutions for the business with far-reaching impact.
  • Providing technical leadership to develop precise steps and processing logic across all platforms, ensuring the designed specifications achieve business needs.
  • Offering comprehensive technical consulting to other IT senior management and technical teams.
  • Making technology selection decisions in situations where business requirements are not completely defined.

Qualifications

  • 1-3 years of Enterprise Level Contact Center technology and domain experience.
  • 1-3 years of Application Architecture experience.
  • 1-3 years of leadership experience, including developing and presenting to varying levels of Leaders.
  • Experience with multiple Contact Center vendor solutions covering: Voice (IVR, Outbound Dialer, and Routing), Omnichannel (SMS/email/chat), Call Recording, Speech Analytics, Quality Management, Workforce Management, Real Time and Historical Reporting, Fraud Detection/Management, Natural Language, and Text-to-Speech.
  • Knowledge in cloud architecture (Google, Microsoft, Amazon).
  • Ability to create advanced design documents, including Conceptual Architectures.

Nice to have:

  • Experience with AI/BOT development and integrations (i.e., Google Dialogflow, Amazon Lex, IBM Watson).
  • Ability and willingness to learn new technology and evolve to current technology trends.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
  • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

CIBC – Specialist, Production Application Support – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 06:43:34 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingAs a Specialist, Production Application Support you will be joining CIBC’s Digital Technology group. This group provides strategic partnership, production support and project execution to CIBC’s Online and Mobile Banking Canada, three primary internet sites (CIBC Online Banking, cibc.com and Simplii Financial) and various Digital Experience applications. You will support multiple Tier 1 Digital applications – eBanking, CIBC/Simplii Online and Mobile Banking, and CIBC/Simplii Marketing Sites. You will participate Release Implementation, Incident resolution, Incident management, problem management activities for incidents related to your applications. You will be proactive working with various monitoring systems to detect anomalies in the environment using SRE concepts. As a Production Support Specialist, you will be responsible for providing 2nd level application support, troubleshooting issues and providing application fixes, responding to queries from business partners, coordinating changes with respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities as well as managing application changes and releases. Will be required to carry support phone on a rotational basis.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed

  • Application Support – Investigate, analyze and provide recommendations on application issues and system outages. Prioritize issues based on severity, risk and/or strategic business needs. Manage issue logs and Business production support requests. Provide solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Ensure application stability through incident, change and problem management. In-depth knowledge of SRE and its application to monitor Tier 1 applications
  • Leadership Skills – Act as Application Support Lead and ensure timely delivery of application fixes and changes besides ensuring Production stability. Support and mentor junior and intermediate team members by sharing knowledge, collaborating and problem solving.
  • Platform Knowledge – Online Banking, Mobile Banking, Splunk, Dynatrace, Unix, Linux, Oracle
  • Problem Solving – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this, you will be interacting with multiple different teams and occasionally vendors.

Who You Are

  • You can demonstrate experience with: 5-7 years of experience in Production Support using technologies/frameworks such as DevOps, Java/J2EE, RDBMS, Spring, Angular, Microservices architecture and SOAP/REST APIs (previous development experience would be beneficial). As well, this position requires knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools such as JIRA/Confluence, CI/CD tools such as Jenkins and version control tools such as GitHub/GitLab. Ideally, you have a strong understanding of Agile software delivery principles, excellent communication skills and are comfortable working both independently and within a team setting. It’s an asset if: You have prior experience with monitoring tools such Dynatrace and Splunk.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 19th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively

Miratech – Senior CCaaS Application Architect – Toronto, ON

Company: Miratech

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 23:01:14 GMT

Job description: Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionWe are looking for a Senior CCaaS Application Architect who will assist in maintaining the integrity of the customer’s infrastructure. This will be accomplished through a detailed knowledge of contact center solution components and their interactions, staying abreast of relevant technological changes, and focusing on strategic requirements by working with business units in a continuous growth and optimization planning cycle.
The project involves working with a top 5 Canadian Bank to transform its contact center environment and overall Customer Experience. Be part of creating the overall architecture and design to change and shape their overall Contact Center ecosystem.Responsibilities:

  • Leading the functional design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.
  • Providing consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies.
  • Translating user requirements into process and data requirements and developing solutions for the business with far-reaching impact.
  • Providing technical leadership to develop precise steps and processing logic across all platforms, ensuring the designed specifications achieve business needs.
  • Analyzing the existing system to understand its current architecture and functionality.
  • Developing APIs to support future requirements and system enhancements.
  • Designing and implement the future-state desktop architecture based on business needs.
  • Offering comprehensive senior-level technical consulting to other IT senior management and technical teams.
  • Making technology selection decisions in situations where business requirements are not completely defined.

Qualifications

  • 5+ years of Enterprise Level Contact Center technology and domain experience
  • 3+ years of Application Architecture experience.
  • 3+ years of leadership experience, including developing and presenting to varying levels of Leaders.
  • Experience with creating architecture and solutions leveraging restful API’s, API blueprints, and design of API gateways
  • Deep understanding of reporting and data methodologies, service oriented architectures, and data concepts to recommend and design Enterprise level reporting solutions
  • In depth experience with desktop applications and desktop architecture best practices
  • Experience with multiple Contact Center vendor solutions covering: Voice (IVR, Outbound Dialer, and Routing), Omnichannel (SMS/email/chat), Call Recording, Speech Analytics, Quality Management, Workforce Management, Real Time and Historical Reporting, Fraud Detection/Management, Natural Language, and Text-to-Speech.
  • Knowledge in cloud architecture (Google, Microsoft, Amazon).
  • Ability to create advanced design documents, including Conceptual Architectures.

Nice to have:

  • Experience with AI/BOT development and integrations (i.e., Google Dialogflow, Amazon Lex, IBM Watson).
  • Ability and willingness to learn new technology and evolve to current technology trends.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
  • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Twilio – Staff, Application Security Engineer – Ontario

Company: Twilio

Location: Ontario

Expected salary: $143000 – 178000 per year

Job date: Sun, 23 Mar 2025 08:15:34 GMT

Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Staff, Application Security Engineer.About the jobThe Cloud and Application Security team enables delivery of secure by default products to reduce our attack surface against an evolving threat landscape. This position is needed to enhance Twilio’s Application Security capabilities to improve visibility, reduce vulnerabilities and foster secure engineering practices . This role is going to provide thought leadership and help build key aspects of the program in partnership with different InfoSec and Engineering teams.ResponsibilitiesIn this role, you’ll:

  • Lead Application Security initiatives across different teams to design, build and implement security best practices
  • Implement and enhance security automation within CI/CD pipelines
  • Maintain Application Security solutions, measure their effectiveness and continuously improve based on strategic priorities
  • Develop and maintain secure coding guidelines and security training for Engineers
  • Investigate security vulnerabilities and support incident response as needed
  • Research emerging threats, vulnerabilities, and attack techniques to proactively secure applications

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 8+ years of experience in application security, secure software development, or related fields.
  • Hands on experience with SAST, SCA, DAST, Secrets, API Security solutions
  • Deep understanding of security for Containers, web, APIs, and cloud-native workloads (AWS, Azure, GCP).
  • Strong knowledge of OWASP top 10s and modern attack vectors
  • Proficiency in at least one programming language (Python, Go, Java, TypeScript)
  • Excellent communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders at different levels

Desired:

  • Application Security certifications (OSCP, GWAPT, GCPN etc)
  • Experience with Threat Modeling

LocationThis role will be remote and located in Alberta, Ontario or British Columbia, Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $143,000 – $178,000 CAD

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .