Nevian Consulting – Field Service Engineer (Medical Devices) – Toronto, ON

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Company: Nevian Consulting

Location: Toronto, ON

Job description: Description

Great new opening for an experienced Field Service Engineer (FSE) with a growing Medical Devices (Diagnostics) company. In this position the individual will plan and coordinate activities with installing/ maintaining instrumentation, investigating and resolving customer reports of problems with instruments, to drive customer satisfaction, and minimize future operational or service difficulties by performing the following duties. Full time, permanent position. Salary base: 70K – 75K (based on experience), 3-5 % bonus, car or car allowance, full benefits, RRSP’s with company match up to 6%. gas. mileage, overtime paid after 40 hours. Must be fully vaccinated and have valid drivers license & passport. Must be based in Greater Toronto Area – Territory is Ontario.

Responsibilities

  • Provides Curative/Emergency Service, Preventive Maintenance, Updates (TBs), at customer’s facility
  • Installs instruments at customer’s facility, sales demos, product shows, etc, to ensure full functionality according to company specifications.
  • Provides on-site and remote support to all Digital Products. Includes installation and initial configuration of Coag. One, and various Middleware/ Instrumentation configurations.
  • Develop Digital Product knowledge and understanding in order to aid/support company’s Digital Product Sales and Marketing initiatives and strategies
  • Documents and records information to be included in the repair records in accordance with SOPs and regulatory agencies.
  • Analyzes, reviews and inspects findings to determine source of problem via telephone and/or on-site. Performs troubleshooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
  • Coordinates problem resolution within Field Support Group and other personnel to expedite repairs. Minimize down time and drive Customer Satisfaction.
  • Adheres to all company policies and procedures.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Demonstrate proper operations to end users.
  • Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
  • Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
  • Review regional service contract metrics in order to drive customer contract renewal growth among primary accounts.
  • Special projects as assigned by Field Support Manager.
  • Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
  • Provides applications troubleshooting as required.
  • Conducts basic on-site in service training of proper operation of company instrumentation.
  • Supports Sales, technical support and Marketing departments to foster teamwork and synergy.

Qualifications

  • High School diploma or general education degree (GED) with minimum 3 years related experience troubleshooting and repairing diagnostic equipment required. Or Associate’s Degree or equivalent from two-year college or a certificate from a Technical/Military school in a related field strongly preferred; Bachelor’s degree in related field from four-year college or university preferred.
  • Valid Driver’s License.
  • The position must be located in the General Toronto Area and within 1 hour drive to Pearson international airport.
  • Ability to travel outside of designated territory, as needed. Up to 75% overnight travel may be required depending on territory. Ability to travel internationally, including corporate office in New Jersey.
  • To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows NT, XP and DOS.
  • This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements

Experienced Field Service Engineer needed for a growing Medical Devices company in the Greater Toronto Area. Responsibilities include installing/maintaining instrumentation, troubleshooting customer reports, and providing support for digital products. Qualifications include 3 years of related experience, valid driver’s license, and ability to travel internationally. The position offers a salary base of 70K – 75K, full benefits, and RRSP’s with company match up to 6%. Must be fully vaccinated and have a valid passport.
Title: Full Stack Developer

Location: Edmonton, AB

Salary: $75,000.00 to $110,000.00 annually (to be negotiated)

Terms of employment: Permanent employment, Full time 40 hours/week

Start date: As soon as possible

Job requirements
Languages: English

Education: Bachelor’s degree

Experience: 3 years to less than 5 years

Security and Safety: Basic security clearance

Transportation/Travel Information: Public transportation is available

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail

Personal Suitability: Initiative, Client focus, Judgement, Team player, Excellent written communication, Organized, Effective interpersonal skills, Excellent oral communication

Specific Skills

Developing, modifying, and maintaining full stack applications using JavaScript, HTML, CSS, and SQL.
Participate in the analysis and design of new features
Experience with modern web development frameworks such as Angular, React, or similar
Understanding of Relational database concepts
Strong problem-solving skills
Experience with agile development methodologies
Experience with cloud services such as Azure or AWS is an asset
Understanding of authentication, authorization, and related security practices
Ensuring the responsiveness of applications
How to apply
By email: tech@powertechro.com

Expected salary: $70000 – 75000 per year

Job date: Thu, 18 Jan 2024 04:19:07 GMT

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