Manulife – Disability Case Manager – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sat, 21 Jun 2025 00:35:52 GMT

Job description: Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.Position Responsibilities:Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.Assessing claims based on contractual, medical, and vocational barriers.Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.Writing letters to communicate pertinent benefit related information based on analytical reasoning.Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.Qualifications:Bilingualism (English and French) is an asset. The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.Knowledge of disability management and/or group benefits is an asset.A background in a health-related field is advantageous.Comfortable and skilled in handling both incoming and outgoing calls.Excellent organizational and prioritization skills are critical for handling diverse tasks.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $50,700.00 CAD – $84,500.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Equitable Life of Canada – Group Long Term Disability Claims Specialist A Home Office – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sun, 11 May 2025 03:20:07 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Group Long Term Disability Claims Specialist
Reports To: Manager, Life & Disability Claims
Department: Group Life & Disability Claims
Term: Permanent Full-Time
Start Date: June 23, 2025Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.
The Opportunity: If you love helping people and have a passion for delivering exceptional customer service, you’d be a great fit for our team. That’s because at Equitable, we believe in providing personalized service and support to our plan sponsors and plan members.Our plan sponsors rely on us to deliver creative solutions as we help their staff in their recovery and return to work from an injury or illness. If you have experience in disability adjudication or in a related disability or mental health profession and you want to have a positive impact on the lives of our plan members, we want you to join our company.We’re looking for a polished communicator and decision maker who can develop creative solutions to complex problems, someone who is empathetic and has a natural service orientation, who is a collaborator that can work with others towards a common goal. If that’s you, why not explore a career as a Disability Claims Specialist at one of Waterloo Area and Southwestern Ontario’s Top Employers for 2024?What you will be doing:

  • Analyze medical, functional, employment and contractual Information in order to make timely and accurate decisions on Long Term Disability (LTD) claims
  • Continually manage open LTD claims using proficient problem solving and analytical skills and creating opportunities for timely resolution of the claim
  • Calculate benefits payable and make adjustments as required throughout the course of the LTD claims. (i.e. offset for rehabilitation earnings and CPP Disability Benefits and calculating overpayments, etc.)
  • Identify and implement cost effective case management tools to assist disabled employees (e.g. Rehabilitation Intervention, Functional Abilities Evaluations, Independent Medical Examinations, Medical Consultant Referrals)
  • Provide superior written and verbal customer service with accuracy and maintain well-documented, clear and concise files
  • Frequently communicate with plan sponsors, plan members, advisors, Group Marketing Managers, medical professionals, legal professionals
  • Actively participate in client meetings
  • Professionally communicate with and show empathy to our clients over the phone and email (many are going through extremely difficult periods of their lives and communications may be emotionally charged)
  • Utilize key problem-solving skills to make tough decisions on claims, clearly communicating these decisions with the client in a way that is easy to understand
  • Showcase conflict resolution skills to de-escalate situations with unsatisfied clients

What you will bring:

  • Proficient English, spoken and written, is required
  • 2+ years’ STD and/or LTD claims management experience
  • University degree or College Diploma preferred in health-related or disability management field (i.e. nursing, occupational therapy, kinesiology, psychology, social services, occupational health etc.) or experience adjudicating disability claims
  • Thorough knowledge of insurance operations
  • Passion for problem-solving and thorough knowledge of insurance operations
  • Complex knowledge of various group contracts would be helpful
  • Computer literacy skills
  • Effective negotiating and conflict management skills
  • Excellent interpersonal and strong customer service skills
  • Mathematical and analytical skills
  • Demonstrated conflict management and professional de-escalation skills
  • Deep-rooted personal boundaries and time management, with the ability to balance various priorities coming in at once
  • Ability to break down difficult to understand concepts/decisions and explain in a way that is easy to understand for the client
  • Proven ability to succeed in a dynamic environment with changing priorities
  • Bilingual written and spoken, English/ French, would be an asset

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • A company subsidized cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

How do I apply?

  • Select Apply Now at the bottom of the page and apply to the role through our careersite.
  • Complete your PLUM profile

and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Symcor – Senior Disability Management Specialist – Mississauga, ON

Company: Symcor

Location: Mississauga, ON

Expected salary:

Job date: Sat, 12 Apr 2025 07:57:24 GMT

Job description: The Opportunity: The position is responsible for effective and proactive oversight of the management of Short-Term Disability (STD), Long Term Disability (LTD) claims and return to work coordination between employee, external Disability Management partner, Insurer company and Manager. Engage the HRBP team as applicable, support manager in the request, approval, and extension of all legislative and non-legislative leave of absence. Ensure payroll and direct withdrawal deductions are processed accurately, update the HRIS system to reflect the claim status.This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.About The Role:Ensure STD/LTD claims and workplace injury/accommodations requests are submitted on time to the external Disability Management partner through the online portals, and the required documentation is completed and filled with the appropriate parties.
When applicable, initiate and maintain contact with the employee and their managers to coordinate the leave in question (maternity, parental, personal, compensation, etc.)
Confirm and coordinate between Employee, Manager and Insurance company, if applicable, the return to work or Gradual return to work date and details around any restrictions or limitations if required.
Engage external consultants to assist with difficult claims and arrange for alternate methods such as an Independent Medical Exam (IMEs) as required, to clarify capabilities.
Maintain awareness of the best practices related to disability claims management and accommodation.
Maintain General awareness of applicable legislation including CLC (Canada Labor Code), Human Rights Code, Occupational Health and Safety Act, the workplace Safety Insurance Act, Personal Health Information Protection Act (PHIPA).
Update internal policies when applicable and review them before publishing internally with the proper team.
Work closely with third-party disability providers as needed to support the claims process.
Identify and lead the resolution of any service issues or misalignment with the contract for services.
Keep informed of any changes to systems or processes which may have an impact on services available, escalate as necessary.
Assist HR Business Partners and managers by identifying any potential employment issues related to absences.What You Need to Succeed:Education:Four-year university degree or Three-year college diploma or equivalent experience.
Working towards Certified Employee Benefit Specialist (CEBS) and National Institute of Disability Management and Research (NIDMAR) designation would be an asset.Experience:6+ years of experience working within the HR, specifically, Disability and Leave Management and Health and Safety
Working and Current Knowledge of applicable legislation (i.e. CLC, Human Rights Code, Occupational Health and Safety Act, Workers Safety Insurance Acts, etc.).
Payroll knowledge, skills, and experience working with team on deductions.Skill Requirements:Strong computer skills with knowledge of Windows MS Office Suite applications.
Strong business acumen with the ability to plan and execute.
Conceptual thinker with the ability to integrate “big picture” thinking into operations.
Analytical thinker who identifies trends and exceptions and prioritizes information in order of importance identifying possible causes and effects.
Highly effective interpersonal and communication skills combined with excellent organizational skills.
Highly organized and can work with a very short due date.

Symcor – Senior Disability Management Specialist – Mississauga, ON

Company: Symcor

Location: Mississauga, ON

Expected salary:

Job date: Fri, 28 Mar 2025 00:57:43 GMT

Job description: The Opportunity: The position is responsible for effective and proactive oversight of the management of Short-Term Disability (STD), Long Term Disability (LTD) claims and return to work coordination between employee, external Disability Management partner, Insurer company and Manager. Engage the HRBP team as applicable, support manager in the request, approval, and extension of all legislative and non-legislative leave of absence. Ensure payroll and direct withdrawal deductions are processed accurately, update the HRIS system to reflect the claim status.This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.About The Role:Ensure STD/LTD claims and workplace injury/accommodations requests are submitted on time to the external Disability Management partner through the online portals, and the required documentation is completed and filled with the appropriate parties.
When applicable, initiate and maintain contact with the employee and their managers to coordinate the leave in question (maternity, parental, personal, compensation, etc.)
Confirm and coordinate between Employee, Manager and Insurance company, if applicable, the return to work or Gradual return to work date and details around any restrictions or limitations if required.
Engage external consultants to assist with difficult claims and arrange for alternate methods such as an Independent Medical Exam (IMEs) as required, to clarify capabilities.
Maintain awareness of the best practices related to disability claims management and accommodation.
Maintain General awareness of applicable legislation including CLC (Canada Labor Code), Human Rights Code, Occupational Health and Safety Act, the workplace Safety Insurance Act, Personal Health Information Protection Act (PHIPA).
Update internal policies when applicable and review them before publishing internally with the proper team.
Work closely with third-party disability providers as needed to support the claims process.
Identify and lead the resolution of any service issues or misalignment with the contract for services.
Keep informed of any changes to systems or processes which may have an impact on services available, escalate as necessary.
Assist HR Business Partners and managers by identifying any potential employment issues related to absences.What You Need to Succeed:Education:Four-year university degree or Three-year college diploma or equivalent experience.
Working towards Certified Employee Benefit Specialist (CEBS) and National Institute of Disability Management and Research (NIDMAR) designation would be an asset.Experience:6+ years of experience working within the HR, specifically, Disability and Leave Management and Health and Safety
Working and Current Knowledge of applicable legislation (i.e. CLC, Human Rights Code, Occupational Health and Safety Act, Workers Safety Insurance Acts, etc.).
Payroll knowledge, skills, and experience working with team on deductions.Skill Requirements:Strong computer skills with knowledge of Windows MS Office Suite applications.
Strong business acumen with the ability to plan and execute.
Conceptual thinker with the ability to integrate “big picture” thinking into operations.
Analytical thinker who identifies trends and exceptions and prioritizes information in order of importance identifying possible causes and effects.
Highly effective interpersonal and communication skills combined with excellent organizational skills.
Highly organized and can work with a very short due date.

Compass Group – Disability Coordinator – Brampton, ON

Company: Compass Group

Location: Brampton, ON

Expected salary:

Job date: Thu, 20 Mar 2025 23:47:38 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryThe Disability Coordinator plays a vital role in ensuring the associates with illness or injury receive the necessary documentation, support and accommodation to perform their duties effectively. They will work with internal and external stakeholders in a collaborative manner to ensure timeliness of all claims, to reduce absences and focus on a safe and early return to work. This position will also play a Health & Safety role with onsite and corporate leadership.Now, if you are to come on board as our Disability Coordinator, we’d ask you to do the following for us:

  • Coordinate disability claims with the external consultant acting as a point of contact for Compass One with extreme confidentiality
  • Work with internal & external stakeholders to help coordinate return-to-work plans that are safe and cost effective
  • Coordinate all pertinent paperwork for all non-occupational and occupational claims and forward to the appropriate stakeholder
  • Share with the onsite management team any communications from the external disability team regarding programs or/and additional information
  • Track and reduce absences, while working closely with Human Resources for any escalations
  • Communicate with onsite payroll & scheduling regarding any absences, modified work and return to work; coordinating with the external stakeholder
  • Perform these functions in conjunction with the union and management representative to ensure effective implementation
  • Be an active member of the JHSC
  • Track, report and monitor Health & Safety incidents/accidents, ensuring follow up and completion of any corrective action plans.
  • Ensuring all Health & Safety training is complete for all associates
  • Ad-hoc projects, reporting and other duties as assigned.

Think you have what it takes to be our Disability Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • 3-5 years of experience with Human Resources administration
  • Comprehensive knowledge of duty to accommodate, disability and attendance management
  • Ability to communicate effectively and present clear and precise information
  • Knowledge of Health & Safety legislation
  • Proven track record of absenteeism reduction
  • Ability to communicate and coordinate with union, management, staff, and internal/external stakeholders
  • Ability to organize, prioritize and meet deadlines
  • Knowledge of current issues and trends in the Healthcare industry as they pertain to disability management
  • Ability to work independently as well as collaboratively with different levels of stakeholders
  • Ability to travel within the GTA
  • Knowledge of Word, Outlook, Excel and PowerPoint
  • Ability to multi-task in a fast-paced setting

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

OTIP – Bilingual Disability Benefits Payment Specialist – Waterloo, ON

Company: OTIP

Location: Waterloo, ON

Expected salary:

Job date: Sat, 22 Mar 2025 23:36:37 GMT

Job description: Company DescriptionWho We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.Job DescriptionWhat You’ll Do:Reporting to the Manager, GL&DC – Disability Benefits Coordination, you’ll be responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.The core parts of your role will be to:

  • Calculates and processes disability payments.
  • Investigates and obtains necessary information for calculations, ensuring accurate disability benefits are calculated. Reviews policy contracts and information provided by the plan administrator to calculate the benefit elimination period and benefit adjustments. Calculations include rehabilitation, all-source maximum, offset, cost of living, appeal retroactive payments over and under-payments, and true-ups.
  • Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
  • Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
  • Provides information to school board and union plan administrators, members, affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests.
  • Completes follow-up on LTD matters by contacting appropriate parties via letter, email or telephone.
  • Handles and manages telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
  • Maintains a comprehensive log and diary system to track payments, follow-ups, calculations, and claim status.
  • Reviews group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
  • Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
  • Initiates the new claim application process, which includes coordinating, preparing and distributing claims kits.
  • Responsible for the Canada Pension Plan (CPP) disability application process.
  • Keeps LTD claim information confidential to protect operations.
  • Performs other duties within competence, as assigned.

QualificationsLet’s Talk About You:This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • Post-secondary diploma or degree or equivalent business experience
  • Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
  • Experience in short- or long-term disability calculations and payments.
  • A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • The ability to communicate fluently in both English and French is required.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Additional InformationSome of the Perks We Offer:We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.#LI-Remote, #LI-Hybrid

OTIP – Bilingual Disability Benefits Payment Specialist – Waterloo, ON

Company: OTIP

Location: Waterloo, ON

Expected salary:

Job date: Sun, 23 Mar 2025 04:31:51 GMT

Job description: Company DescriptionWho We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.Job DescriptionWhat You’ll Do:Reporting to the Manager, GL&DC – Disability Benefits Coordination, you’ll be responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.The core parts of your role will be to:

  • Calculates and processes disability payments.
  • Investigates and obtains necessary information for calculations, ensuring accurate disability benefits are calculated. Reviews policy contracts and information provided by the plan administrator to calculate the benefit elimination period and benefit adjustments. Calculations include rehabilitation, all-source maximum, offset, cost of living, appeal retroactive payments over and under-payments, and true-ups.
  • Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
  • Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
  • Provides information to school board and union plan administrators, members, affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests.
  • Completes follow-up on LTD matters by contacting appropriate parties via letter, email or telephone.
  • Handles and manages telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
  • Maintains a comprehensive log and diary system to track payments, follow-ups, calculations, and claim status.
  • Reviews group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
  • Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
  • Initiates the new claim application process, which includes coordinating, preparing and distributing claims kits.
  • Responsible for the Canada Pension Plan (CPP) disability application process.
  • Keeps LTD claim information confidential to protect operations.
  • Performs other duties within competence, as assigned.

QualificationsLet’s Talk About You:This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • Post-secondary diploma or degree or equivalent business experience
  • Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
  • Experience in short- or long-term disability calculations and payments.
  • A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • The ability to communicate fluently in both English and French is required.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Additional InformationSome of the Perks We Offer:We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.#LI-Remote, #LI-Hybrid

Manulife – Associate Manager, Disability Operations – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sat, 22 Feb 2025 00:38:52 GMT

Job description: Join Our Winning Team as an Associate Manager and Make a Difference!Are you ready to take your leadership skills to the next level and make a positive impact in the lives of Canadians? We are looking for dynamic Associate Managers to lead and inspire teams of Absence Management, Short Term Disability and Long Term Disability Case Managers. If you are passionate about fostering growth, enhancing client relations, and driving exceptional service outcomes, this is the opportunity you’ve been waiting for.Why This Role?Lead with Impact: Guide a talented team of Case Managers, ensuring they deliver best in class disability management practices and procedures.Build Strong Relationships: Play a pivotal role in establishing and nurturing client relations, both internally and externally.Drive Results: Oversee workflows to optimize resources and achieve business and service excellence.Foster Growth: Plan and oversee the professional development of your team, ensuring they reach their full potential.What You’ll Bring to the Table:Influential Leader: Use your exceptional influence, negotiation, and relationship management abilities to inspire and maximize your team’s potential.Customer-Centric Approach: Your customer-focused mindset and desire to build strong partnerships will enhance our service delivery.Strategic Mindset: your ability to develop stretch goals and work with your team to attain them.Organizational Guru: Your commitment to continuous improvement and organizational skills are key to our success.Mastery in Disability Case Management: Leverage your extensive experience to make a real impact.Bilingual Brilliance: Your proficiency in both English and French will set you apart and is a significant asset in our diverse workplace. Note, English only roles also available.Industry Insight: Utilize your deep understanding of Disability Management techniques and the disability industry to lead with confidence.Analytical Wizardry: Your strong analytical skills, problem-solving prowess, and decisive nature will help us navigate complex challenges.Tech-Savvy Innovator: Your technical aptitude, coupled with knowledge of adult learning theories, will drive cutting-edge solutions.Agile Mindset: Bring your knowledge of agile and change management methodologies to help us adapt and thrive in a rapidly changing world.Multitasking Maestro: Your ability to manage multiple competing priorities in a fast-paced environment will keep us moving forward.Change Champion: Embrace change and use it as a catalyst for innovation and positive outcomes.Digital Communicator: Experience in supporting and leading remote teams effectively will be invaluable.Required Qualifications:A university degree in a relevant field.Deep knowledge of disability products, processes, and best practices.2-3 years of proven leadership experience with exceptional leadership skills.Expertise in coaching, mentoring, and developing talent.Proficiency in English and French will be an asset. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Preferred Skills:Ability to manage changing workflows with ease.Strong multitasking skills and the ability to deliver under tight deadlines.Exceptional problem-solving abilities with a client-focused approach.Business savvy and adaptability in high-pressure situations.Team-oriented mindset with a knack for collaboration in fast-paced environments.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working ArrangementRemoteSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Compass Group – Disability Manager – Brampton, ON

Company: Compass Group

Location: Brampton, ON

Expected salary:

Job date: Thu, 20 Feb 2025 07:35:49 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryThe Disability Manager plays a vital role in ensuring the associates with illness or injury receive the necessary documentation, support and accommodation to perform their duties effectively. They will work with internal and external stakeholders in a collaborative manner to ensure timeliness of all claims, to reduce absences and focus on a safe and early return to work. This position will also play an important Health & Safety role with onsite and corporate leadership.
Now, if you are to come on board as our Disability Manager, we’d ask you to do the following for us:

  • Manage individual disability claims with extreme confidentiality
  • Work with external agencies such WSIB and Sunlife to implement return to work plans that are safe and cost effective
  • Coordinate all pertinent paperwork for all non-occupational and occupational claims.
  • Communicate with the associate regarding disability benefits, programs and additional information
  • Track and document associate progress updating return to work timelines and modified duties
  • Track and reduce absences, while working closely with Human Resources for any escalations
  • Communicate with onsite payroll & scheduling regarding any absences, modified work and return to work
  • Perform these functions in conjunction with the union and management representative to ensure effective implementation
  • Be an active member of the JHSC
  • Track, report and monitor Health & Safety incidents/accidents, ensuring follow up and completion of any corrective action plans.
  • Lead and manage the company disability and Health & Safety programs
  • Ensuring all Health & Safety training is complete for all associates
  • Ad-hac projects, reporting and other duties as needed

Think you have what it takes to be our Disability Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • 3-5 years of experience with Disability Management
  • Comprehensive knowledge of duty to accommodate, disability and attendance management
  • Ability to communicate effectively and present clear and precise information
  • Knowledge of Health & Safety legislation
  • Proven track record of absenteeism reduction
  • Ability to influence and coordinate with union, management, staff, and internal/external stakeholders
  • Ability to organize, prioritize and meet deadlines while demonstrating the ability to compile, analysis and maintain data
  • Knowledge and experience working with HOODIP program
  • Knowledge of current issues and trends in the Healthcare industry as they pertain to disability management
  • Ability to work independently as well as collaboratively with different levels of stakeholders
  • Ability to travel within the GTA
  • Return to Work Certification or relevant working experience
  • Certified Disability Management Professional is an asset
  • Knowledge of Word, Outlook, Excel and PowerPoint
  • Ability to multi-task in a fast-paced setting
  • Entering payroll data and running reports as necessary

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.