Client Service Manager – Benefits Management & Enrollment Solutions – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Fri, 28 Mar 2025 02:08:50 GMT

Job description: DescriptionPosition Overview:As the Client Service Manager you are responsible for leading a Client Services team to achieve a high level of performance and ensuring successful delivery of client specific projects and ensuring operational excellence across various client initiatives.In this fast paced role, combining leadership excellence with deep industry expertise, the individual will be responsible for planning, risk management, and management of interdependencies. You will have an opportunity to work on highly visible programs interacting with stakeholders from every level and area of TELUS and day to day interaction with our customers.Key Accountabilities:Leadership & Team Development

  • Lead, coach, and mentor a team of Business Analysts, fostering a culture of excellence and continuous improvement
  • Drive performance management, career development, and succession planning initiatives
  • Facilitate effective team communications and knowledge sharing
  • Manage resource allocation and capacity planning to meet client demands

Client Success & Relationship Management

  • Oversee client portfolio health and satisfaction to retain key customers
  • Build and maintain relationships with key stakeholders across private sectors
  • Manage escalations and ensure timely resolution of complex client issues
  • Lead continuous improvement initiatives to enhance customer experience

Operational Excellence

  • Drive operational efficiency through process optimization and automation initiatives
  • Develop and monitor KPIs to ensure service level agreements are met or exceeded
  • Implement risk management strategies and quality control measures

Required Knowledge and Abilities:

  • Sound knowledge of the major functions of providing exceptional client care, including sales, service provisioning, technical support and escalation management
  • Ability to develop highly effective relationships at all levels; including direct customer facing experience
  • Strong leadership aptitude, ability to lead, train, coach and motivate a team to effectively increase performance results and achieve desired results
  • Ability to plan, organize, and prioritize, own time while accomplishing tasks in a cost effective manner
  • Demonstrated ability to influence and collaborate with clients, stakeholders and cross-functional teams
  • Ability to take initiative and work with minimal supervision and work collaboratively with both internal and external customers
  • Ability to develop strategic plans including business, financial and product strategies.
  • Excellent analytical, communication and presentation skills

QualificationsYou are the missing piece of the puzzle if you have:

  • Subject matter expertise in benefits management and benefits enrollment industry, including benefits administration
  • Experience with private payer stakeholders (insurers, third-party administrators, brokers, consultants)
  • In depth knowledge of both private and public sector stakeholder interests, strategies and trends

Required Experience:

  • 10+ years experience in benefits administration and enrollment industry, including systems, processes
  • 5+ years leading client-facing teams with a proven track record of team development and performance improvement, and experience managing complex client relationships and stakeholder expectations

Core Competencies

  • Strategic thinking and problem-solving abilities
  • Excellence in written and verbal communication
  • Strong presentation and negotiating skills
  • Change management expertise
  • Ability to thrive in fast-paced environments

Intermediate knowledge of English is required because you will on a regular basis as part of this position’s main responsibilities given its national scope.Salary Range: $92,000-$138,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The Client Service Manager is responsible for leading a team to achieve high performance and successful delivery of client projects. Key responsibilities include leadership and team development, client success and relationship management, and operational excellence. Required knowledge and abilities include client care functions, leadership skills, and strategic planning. Qualifications include expertise in benefits management and enrollment industry. The salary range is $92,000-$138,000 with bonus incentives. TELUS Health focuses on improving healthcare through technology solutions. The company values diversity and offers accommodations for applicants with disabilities.

Clinical Enrollment Nurse (LPN) – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Expected salary:

Job date: Sat, 22 Feb 2025 23:50:31 GMT

Job description: of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll… developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information…

Recruitment and Enrollment Manager – RVR Consulting Group – Orlando, FL

Company: RVR Consulting Group

Location: Orlando, FL

Expected salary:

Job date: Sun, 08 Dec 2024 06:04:20 GMT

Job description: The Recruitment Coordinator is responsible for effectively communicating and promoting programs and services offered by the Center to potential participants and donors. They work closely with the Marketing and Philanthropy team to develop a strategic recruitment plan that aligns with the Center’s annual budget expectations. The Coordinator collaborates with the Marketing team to create compelling messaging and materials that effectively reach and engage target audiences. Strong communication skills, creativity, and the ability to work collaboratively with diverse teams are essential for success in this role.

Recruitment and Enrollment Manager – RVR Consulting Group – Orlando, FL

Company: RVR Consulting Group

Location: Orlando, FL

Expected salary:

Job date: Sun, 08 Dec 2024 00:40:22 GMT

Job description: The Recruitment Specialist plays a crucial role in the communication and promotion of programs and services offered by the organization. Working closely with the Marketing and Philanthropy team, this individual is responsible for developing a recruitment plan and strategy that aligns with the annual budget expectations of the Center. They collaborate with the Marketing team to create engaging and effective marketing materials to attract potential candidates and donors. This role requires strong communication and strategic planning skills to effectively promote the organization’s mission and values.

AO Globe Life – Remote Enrollment Representative: Entry Level – Toronto, ON

Company: AO Globe Life

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 03:41:44 GMT

Job description: Step into our legacy of serving working class families since 1951, providing life,
accident, and supplemental health products to safeguard members of labor unions,
credit unions, associations, and their beloved families. We are seeking representatives
who can forge long-term relationships with clients, meeting them where they feel most
comfortable: their homes, through the convenience of Zoom Virtual Calls.About us:

  • Proud Parent Company: Globe Life
  • Remarkable growth of over 20% last year, even during the pandemic, solidifying our

status as an essential business.

  • Work Location: US/Canada

Suggested Qualifications:

  • Exhibit excellent communication skills, ensuring clear and effective client interactions.
  • Possess basic computer knowledge, allowing for seamless virtual engagement.
  • Showcase a strong work ethic, committing to delivering exceptional service.
  • Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting

impression.

  • Demonstrate exceptional time management skills, ensuring productive and efficient

work.

  • Prior experience in leadership management is valued, offering opportunities for

growth and advancement.Job Benefits:

  • Embrace the freedom of 100% remote work, allowing you to work from the comfort of

your own home.

  • Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule

designed for success.

  • Unlock bonus structured contracts, recognizing your exceptional performance.
  • Prioritize your well-being with health insurance reimbursement, ensuring you’re taken

care of.

  • Secure your future with comprehensive life insurance coverage.
  • Delight in the flexibility of a personalized schedule, accommodating your individual

needs.

  • Plan for retirement with confidence, as we offer a robust retirement plan.
  • Benefit from renewals, further rewarding your long-term commitment.

All interviews will be conducted via Zoom, ensuring your safety and convenience.
Join us in our commitment to protecting families and become part of our enduring
legacy. Submit your resume today and embark on a rewarding work-from-home
opportunity!Powered by JazzHR

School Enrollment & Mktg Admin – Charter Schools USA – Orlando, FL

Company: Charter Schools USA

Location: Orlando, FL

Expected salary:

Job date: Sat, 23 Nov 2024 05:28:15 GMT

Job description: The role of a Digital Marketing Coordinator involves collaborating with state and national marketing and enrollment teams to implement paid digital marketing strategies. This includes providing engaging images and content for various online platforms. The ideal candidate should possess a strong ability to strategically analyze insights and metrics from social media platforms such as Facebook, Instagram, Twitter, and YouTube to optimize digital marketing efforts. This role requires a creative mindset, a keen eye for visual detail, and a passion for leveraging digital platforms to drive marketing success.

Assistant Director, Student Recruitment & Enrollment – Northeastern University – Vancouver, BC

Company: Northeastern University

Location: Vancouver, BC

Job description: as an advocate of the College/Campus constituency in the admissions process. Effectively manages any assigned project(s) including… during applicant & prospective student contact to provide continued improvement of the student experience. Work closely with manager…
As an advocate for the College/Campus constituency, my role involves effectively managing projects related to the admissions process to ensure a positive and improved experience for students. I work closely with managers during applicant and prospective student contact to provide support and guidance throughout the admissions process.
Job Description

We are currently seeking a motivated and skilled Sales Representative to join our team. The ideal candidate will have excellent communication skills, a passion for sales, and a proven track record of meeting and exceeding sales goals.

Responsibilities:
– Develop and maintain relationships with new and existing customers
– Meet or exceed sales targets through proactive selling techniques
– Provide excellent customer service and follow up with clients to ensure satisfaction
– Collaborate with team members to achieve company goals and objectives
– Handle customer inquiries and resolve any issues in a timely and professional manner

Qualifications:
– Bachelor’s degree in Business, Marketing, or related field
– 2+ years of sales experience, preferably in a similar industry
– Strong communication, negotiation, and interpersonal skills
– Ability to work independently and as part of a team
– Proficient in Microsoft Office Suite and CRM software

If you are a results-driven individual with a passion for sales and customer service, we would love to hear from you. Apply now to join our dynamic team and take your career to the next level!

Expected salary: $55400 – 83100 per year

Job date: Wed, 18 Sep 2024 07:01:15 GMT

My Consulting Offer – Enrollment Team Manager – Vancouver, BC

Company: My Consulting Offer

Location: Vancouver, BC

Job description: -functional teams (marketing, operations, product, finance, and leadership) to streamline operations and enhance the client…
This content discusses the importance of functional teams, such as marketing, operations, product, finance, and leadership, in streamlining operations and improving client satisfaction. It emphasizes the need for collaboration and coordination among these teams to achieve organizational goals effectively.
Job Description

Our company is looking for a motivated and enthusiastic Administrative Assistant to join our team. In this role, you will be responsible for providing administrative support to our team members and assisting with various tasks to ensure the smooth operation of our office.

Key Responsibilities:

– Answering and directing phone calls
– Managing email correspondence and other communication channels
– Scheduling appointments and meetings
– Maintaining office supplies inventory and ordering as needed
– Assisting with data entry and record-keeping
– Providing general administrative support to team members

Qualifications:

– High school diploma or equivalent
– Proven experience as an administrative assistant or in a similar role
– Proficiency in Microsoft Office Suite
– Excellent time management and organizational skills
– Strong communication and interpersonal abilities
– Detail-oriented and able to multitask effectively

If you are a self-starter with strong administrative skills and a positive attitude, we would love to hear from you. Apply now to join our dynamic team!

Expected salary:

Job date: Thu, 18 Jul 2024 22:32:25 GMT