Farber – Integration Specialist (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Fri, 16 May 2025 06:32:13 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position Summary
We are currently seeking an Integration Specialist to join our team. The individual selected for this role will lead integration design, and implementation.Responsibilities

  • Translate business requirements into scalable technical solutions and oversee end-to-end integration development using Power Platform, SQL and Azure platforms.
  • Monitor, troubleshoot, and enhance integration environments while managing application upgrades, performance issues, and service outages.
  • Expand the enterprise API catalog and design resilient data models in Azure Dev Ops to support agile service delivery and data consistency.
  • Collaborate with DevOps, I/O, and Networking teams to implement secure, reliable integration solutions aligned with industry standards.
  • Lead initiatives to standardize integration methodologies, documentation, and architectural design across projects.
  • Provide technical leadership, training, and support to junior peers, fostering skill development and project ownership.

Qualifications

  • 3–6 years in senior development or technical consulting roles with hands-on integration development experience, particularly with Azure Integration Services and Power Automate.
  • Degree in Computer Science, Engineering, Information Technology, or a similar background
  • Strong command of Microsoft technologies (e.g., MS SQL Server, Power Platform, Azure Data Lake, Service Bus), and experience with REST, SOAP, Java, JavaScript, XML, JSON, SFTP.
  • Proven ability to build real-time and batch integrations, leveraging APIs and event-driven architectures.
  • Excellent communication skills for both technical and non-technical audiences, strong organizational and multitasking abilities, and a strategic problem-solving mindset.
  • Familiarity with Microsoft Dynamics 365, machine learning technologies, and other integration platforms like Mulesoft or Workato

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted

Farber – Microsoft Power Apps Developer (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Thu, 15 May 2025 22:38:38 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
We are currently seeking a Microsoft Power Apps Developer to join our team. The ideal candidate will collaborate with cross-functional teams to automate workflows, improve processes, and deliver scalable, user-friendly solutions.Responsibilities

  • Translate business requirements into scalable technical solutions and oversee end-to-end development using Power Platform, Azure platforms and other third party applications.
  • Monitor, troubleshoot, and enhance solutions while managing application upgrades, performance issues, and service outages.
  • Support the design of solutions along side the Integration Specialist using the API catalog and design resilient data models in Azure Dev Ops to support agile service delivery and data consistency.
  • Collaborate with DevOps, I/O, and Networking teams to implement secure, reliable solutions aligned with industry standards.
  • Lead initiatives to standardize design methodologies, documentation, and architectural design across projects.
  • Provide technical leadership, training, and support to junior peers, fostering skill development and project ownership

Qualifications

  • 3–6 years in senior development or technical consulting roles with hands-on development experience, particularly with Microsoft Power Platform products.
  • Degree or diploma in Computer Science, Engineering, or Information Technology, or a similar background
  • Strong command of Microsoft technologies (e.g., MS SQL Server, Power Platform, Azure Data Lake, Service Bus), and experience with Java, JavaScript, XML, JSON.
  • Proven ability to build Power Platform solutions in Dynamics 365 Sales or Customer service leveraging real-time event driven triggers, leveraging Power Automate and out of the box Dynamics Workflow.
  • Excellent communication skills for both technical and non-technical audiences, strong organizational and multitasking abilities, and a strategic problem-solving mindset.
  • Familiarity with Microsoft Dynamics 365, Power Automate, Azure AI, and various integration platforms like Mulesoft or Workato

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

.We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Senior Vice President, Sales and Marketing – B. Riley Farber – Toronto, ON

Company: B. Riley Farber

Location: Toronto, ON

Expected salary:

Job date: Thu, 22 May 2025 23:23:50 GMT

Job description: Are you a world-class Sales and Marketing leader who is passionate about healthcare and looking for a role where you can be impactful and make a difference? Do you enjoy developing and leading business development strategies, market positioning, branding, and building a high performing team? If you have an agile mindset, and you thrive in a role where you can be entrepreneurial and transform a business, please read on.With its head office in Toronto, our client is a fast-growing, health services company which provides its services across Canada. They have grown rapidly, and are proud of what they’ve accomplished, however they know they need more structure, a sharper strategy, and next-level leadership in sales and marketing to achieve their long-term goals. With this in mind, they have created a Senior Vice President, Sales and Marketing role. This opportunity is ideal for someone who thrives in high-energy, fast-paced environments and understands what it takes to scale a business while building a strong and sustainable foundation.Reporting to the CEO, you will be part of the Executive team in Canada and will be responsible for leading from the front by driving high-impact growth strategies, reshaping their sales and marketing functions, and helping a dedicated, hard-working team reach new heights. The SVP will define how the business engages with the market, enhances relationships, and positions them as an innovative leader in healthcare services. This is an opportunity to bring vision, discipline, and innovation to a talented team that is ready to evolve—and hungry for what’s next.This sales and marketing leader will design and execute a long-term sales and marketing strategy, build a formal sales and business development function, a customer centric marketing engine and work cross-functionally with senior leaders to align go-to-market strategies and enable and accelerate cross-functional execution. This executive will be working at a strategic, high level, but will also need to be hands-on and one of the team when required.In order to be considered for this role, you will possess the following:

  • A Bachelor’s Degree in Marketing or related field is required; preference given to experience or higher education
  • Solid experience in senior leadership roles in B2B and B2C sales, marketing and business development with an illustrated background in delivering growth in complex and fast-paced industries
  • Proven track record of success in account management and client retention, with the ability to build long-term, strategic relationships across multiple customer segments, particularly in the B2B space within healthcare, insurance or similar industries
  • Deep experience managing and responding to complex RFPs, including the ability to lead cross-functional teams to craft compelling, competitive, and compliant proposals
  • Experience building and scaling commercial functions within both startup (high growth) and larger companies ideal
  • Expertise in modern marketing strategies (digital, CRM, analytics) and enterprise sales leadership
  • Experience within a healthcare or health tech environment strongly preferred
  • Results orientated individual who can work in an unstructured, entrepreneurial environment and is nimble, adaptable, resilient, resourceful, curious as well as a collaborative team player

This is a fantastic opportunity to join a purpose-driven company at a key inflection point. If you’re a builder, a motivator, and a strategist who is looking for extensive responsibility where you will have the opportunity to make a difference, this is the role for you.Please apply immediately and in confidence to be considered for this role.

A fast-growing health services company based in Toronto is seeking a Senior Vice President of Sales and Marketing. This role targets passionate leaders with a strong background in healthcare, business development, and team building who can drive impactful growth strategies and enhance market positioning. The SVP will join the Executive team, reporting to the CEO, and will be responsible for transforming sales and marketing functions while fostering a high-performing team.

Candidates should have a Bachelor’s degree in Marketing or a related field, significant experience in B2B and B2C sales, and a proven record of managing client relationships and complex proposals. Experience in scaling commercial functions, modern marketing strategies, and a background in healthcare or health tech is highly preferred. The ideal candidate thrives in fast-paced environments, possesses an agile and entrepreneurial mindset, and is committed to making a meaningful impact. Interested applicants are encouraged to apply promptly and confidently.

Farber – Director, Marketing Communications (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Sun, 27 Apr 2025 00:40:40 GMT

Job description: B. Riley Farber is partnering with Farber Debt Solutions to recruit a Director, Marketing Communications. Farber Debt Solutions ( ) is one of Canada’s oldest, most respected, and largest debt solution providers. Farber helps individuals and businesses get out of debt and start rebuilding their lives, and businesses, again. Established in 1979, for over 45 years their 300+ employees operating across the country, have been helping over a 200,000 Canadians get out of debt. They are at the next stage of growth, and they need experienced, energized and agile marketers to play critical roles in helping them reach their ambitious goals, by transforming how they go to market in every possible way and disrupting their industry so they can better serve Canadians in need. Please apply here:The Director, Marketing Communications, is one of those critical roles, that will provide leadership & guidance through actionable insights in the creation and management of a brand strategy and communications plan that utilizes deep consumer insight in order to differentiate Farber in their category, expand their reach, and drive demand for their services.In this role, the Director, Marketing Communications will partner with their VP of Marketing and be a key member of the Marketing Leadership team, as well as a valued partner to the broader Farber leadership team. From day one the Director will be responsible for leading the development and implementation of a comprehensive and transformational ad strategy that will expand Farber’s reach while creating greater demand and preference for their services. As the marketing communications leader you will lead their Client Marketing efforts driving greater engagement, lower churn, while improving the client experience – building on their best-in-class client satisfaction. The Director, Marketing Communications will also be Farber’s Brand Champion, protecting their most prized and respected asset, always looking for ways to evolve their brand and position Farber as the brand of choice. Utilizing your proven marketing and communications skills, with a customer-first focus, this role will effectively collaborate and consult with the Performance Marketing and Web Channel team, as well as lead various ad agencies, all while overseeing the management of multiple high-profile marketing projects and a high performing team.In order to be considered for this role, you will possess the following:

  • Experience in traditional Marketing & Communications methods, including Customer Marketing, learned and delivered in fast-paced, entrepreneurial organizations
  • Proven leadership skills showing the ability to recruit, mentor, coach and develop highly engaged employees
  • Strong understanding of marketing in the consumer finance category, with insights into the challenges Canadians face with the burden of debt, financial literacy, and financial wellness
  • Effective communication, presentation, and influencing skills with stakeholders across all levels
  • A data-backed and results-driven mindset, adept at analyzing results, finding insights and creating action plans
  • Proven success with developing and implementing brand strategies, including strategic planning, communications planning and end-to-end campaign development
  • You have experience developing and managing ad campaigns & content strategies across all platforms in a fast-paced and highly analytical environment
  • Proven success in leading and developing customer marketing strategies that drive higher customer engagement, reduce churn and support the overall customer experience
  • You are passionate about the evolving marketing landscape and have a strong knowledge and understanding of current trends in various marketing, communications and social media platforms and bring a test and learn mindset to the team
  • Solid understanding of strategic marketing and brand reputation policies, practices and principles and experience leading communications and public relations
  • Strong strategic thinker, with a curious and creative mindset, always looking to test, learn and optimize for greater results
  • Experience with Cause Marketing would be an asset

This is a role with extensive responsibility and variety and a competitive salary and benefits where you can make a difference.Please apply immediately and in confidence to be considered for this role:

Farber – Licensed Insolvency Trustee – Ontario

Company: Farber

Location: Ontario

Expected salary:

Job date: Sat, 15 Mar 2025 01:16:34 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryIn this role, you, as a Licensed Insolvency Trustee, will be primarily based at your residence or at a Farber office while supporting the satellite offices in the surrounding area. A key responsibility is to perform remote-based video and phone assessments for Debt Solution Managers (DSMs). When required you will be required to perform in-person assessments of debtors at assigned non-resident offices. Your assessments will also include a review of the quality of file compiled in our CRM system to ensure efficiencies of the review of same with the Resolution Team.Your attendance in these meetings is to provide and ensure exceptional client service while maintaining the Firm’s high professional and legal standards.Other key responsibilities would include review and signature of Statements of Receipts and Disbursements, technical review of various materials and training.Responsibilities

  • Perform assessments of consumer debtors seeking an insolvency filing
  • Statement of Receipts and Disbursements review and signature
  • When required, perform initial meetings
  • Chair certain meetings of creditors and negotiating with creditors as applicable
  • Support the local team in technical client challenges
  • Accept new estate filings under your LIT license number as required
  • Attend at the regional Court as needed
  • Other management duties as assigned which would be dependent on experience and management skill
  • File administration duties may also be assigned

Qualifications

  • A license to act as a Licensed Insolvency Trustee in Canada
  • 5 years minimum of experience in an insolvency practice required (not necessarily post-licensing experience)
  • Previous work experience in corporate or other complex insolvency and working on restructuring files is an asset
  • Preference will be given to candidates based in the province of BC or those able to work Pacific Standard Time hours.
  • Completion of a bachelor’s degree with a relevant field of study
  • A multi-jurisdictional LIT license is an asset
  • A self-starter with a strong work ethic to effectively set and meet monthly targets
  • Proven ability to learn new technologies and processes
  • Willingness and ability to work well within a team of experts
  • High level of ethics to ensure we always do right by the consumer and other stakeholders
  • Strong multi-tasking skills and able to manage competing priorities to ensure deadlines are met and client satisfaction is maximized
  • Interpersonal skills that facilitate positive outcomes for business promotional efforts
  • Strong and concise verbal and written communication skills
  • Detail-oriented and logical; able to navigate through issues and provide effective solutions to problems
  • Strong financial analytical skills, including experience with Microsoft Windows, Outlook and Excel
  • Knowledge of insolvency industry software programs would an asset
  • Other professional designation(s) is (are) an asset

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Debt Solutions Administrator (Remote) – Toronto, ON

Company: Farber

Location: Toronto, ON

Expected salary:

Job date: Fri, 14 Mar 2025 01:29:20 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryThe Client Service Administrator (internally known as Debt Solutions Administrator) will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.Responsibilities

  • Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software.
  • Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader.
  • Verifying files for accuracy and completeness on the application and supportive documentation.
  • Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process.
  • Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client’s experience in preparation to sign with the Debt Solution Manager.
  • Providing clarity and guidance on insolvency and explaining next steps to the prospective clients.
  • Efficiently organizing and uploading documentation to an internal database.
  • Collaborating with other teams to prepare file for input.
  • Liaison with admin and banking teams regarding outstanding issue on files
  • Establishing and nurturing good working relationship with a team of 4-5 Debt Solution Managers across Canada
  • Other duties as may be required

Qualifications

  • Post-secondary education or related equivalent experience.
  • 3 years’ experience in an administrative or clerical role.
  • Previous experience in the consumer insolvency experience is highly desirable.
  • Natural ability to recognize and speak to the client’s emotional state.
  • Excellent verbal and written communication skills to effectively connect with clients and other stakeholders.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • Excellent organization and time management skills.
  • High computer literacy with Microsoft Office and the ability to learn new programs.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.
  • Experience with Microsoft Dynamics CRM would be an asset.

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted

Farber – Central Estate Administrator (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Fri, 28 Feb 2025 05:16:19 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryWe are currently seeking a Centralized Estate Administrator to join our team. In this role, the ideal candidate will be responsible for reviewing estate and preparing various notices throughout the administration of an insolvency file. Eventually, the role will also include additional duties such as generating reports, preparing and reviewing legal documents for accuracy and policy compliance, and reviewing all supporting documents as well as electronic filing documents with the Official Receiver (“OR”).Responsibilities

  • Filing documents with the Official Receiver (“OR”).
  • Proof of claim data entry, reviews, issue resolution and disallowances.
  • Issuing stays of proceeding notices.
  • Preparing mailings to and handle creditors inquiries.
  • Monitoring estates for deemed annulment and/or opposition of discharge.
  • Preparation of annulment notices.
  • Preparation of interim dividends.
  • Preparation of Certificate of Full Performance.
  • Preparation of statement of receipts and disbursements for summary bankruptcies and consumer proposals.
  • Communication with OR’s office for issue resolution.
  • Completes other duties assigned by Trustee or Management.
  • Other tasks as required

Once trained on the above, then additional duties will include:

  • Preparing amended documentation for accuracy and policy compliance as well as filing documents with the Official Receiver and associated correspondence to other stakeholders.
  • Obtaining all proper supporting information and documentation to ensure a continued proper and efficient administration of the file, including but not limited to income and surplus income obligation calculations, tax filings, and asset realizations.
  • Liaising with the administration team and front‐office teams, including, but not limited to, obtaining information and documentation.
  • Preparing and reviewing files for completeness and following up on outstanding documents.
  • Understanding relevant legal requirements of multiple provincial jurisdictions.
  • Maintaining client confidence and protecting operations by keeping information confidential.
  • Such further and other tasks that may be assigned from time to time.

Qualifications

  • Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset.
  • Previous insolvency administration and/or customer service experience is preferred.
  • Excellent verbal and written communication skills to speak effectively with clients and other third parties.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • High computer literacy and the ability to learn new programs. Familiarity with Ascend and File Assure is an asset.
  • Excellent time management and organizational skills.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Client Service Representative (Remote) – Toronto, ON

Company: Farber

Location: Toronto, ON

Expected salary:

Job date: Sat, 15 Feb 2025 01:13:44 GMT

Job description: One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of helpPosition SummaryAt Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.Our contact center business hours are currently from Monday – Friday 8:30am -9pm EST and Saturday 9am – 3pm EST and hope to expand. As such, we are currently hiring for a new shift from 2:30pm-11pm EST or 11:30am – 8pm PST. You must be available to work occasional Saturdays. You must be flexible with working rotational, afternoon, and evening shifts.Responsibilities

  • Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
  • Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
  • Schedule appointments for the client using a booking system.
  • Efficiently respond to current clients’ inquiries relating to the status of their file.
  • Appropriately document every call in our information systems.
  • Perform administration tasks as assigned (this could include data entry, outbound calls to remind clients of their upcoming appointments, rescheduling appointments, creating and completing follow-up tasks, communicating with the client via email etc.).
  • Communicate via phone, email, webchat and SMS to potential clients.
  • Achieve team targets.
  • Develop, maintain and apply the learned knowledge of our specialized industry.
  • Other duties as assigned.

Qualifications

  • College diploma
  • 3 years of prior customer service experience
  • Call center experience is an asset
  • Experience working in the financial industry is an asset
  • Excellent verbal and written communication skills; excellent spelling and grammar skills
  • Natural ability to recognize and speak to the client’s emotional state
  • Excellent listening skills
  • Ability to build and manage relationships
  • Detail oriented, organized, and effective time management skills
  • Ability to multitask and successfully operate in a fast paced and team environment
  • Committed and a team player
  • Highly motivated with a desire to be successful
  • Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
  • Strong typing skills

Compensation, Benefits, and PerksTo ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Team Lead, Client Service Team (Remote) – Toronto, ON

Company: Farber

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Feb 2025 07:43:58 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryYour primary responsibility as the Team Lead of the Client Service Team would be to motivate and assist the team to achieve the team’s goals, while keeping business goals in mind. It would be the responsibility of the Team Lead to create an atmosphere to support the staff on a daily basis and to support the Manager, Client Service Team in managing the staff with achieving targets, scheduling time off/shifts, supporting the team with any needs, reviews and training. The Team Lead would be expected to assist on the phone when needed and listen to calls to provide coaching and feedback. This role has the flexibility to work from home. As such, must have high speed internet.
Hours of work: Monday to Friday: 8:30am – 5pm E.S.T.
*You may be required to provide remote technical support to the team afterhours or on a Saturday.
Responsibilities

  • Support the Manger, Client Services Team and assists with scheduling and organizing shift patterns for other team members to ensure proper coverage
  • Keep track of attendance, daily statistics, sick time etc.
  • Answer team member’s questions, assist with team member’s technical issues, and oversee team member’s work for quality and conformity
  • Be available for the team
  • Onboarding new hires, and training for success.
  • Develop, maintain and apply the learned knowledge of our specialized industry
  • Provide encouragement to team members, including communicating team goals and identifying areas for updated training
  • Promote a strong working relationship with team members to maximize productivity and develop positive team morale.
  • Listening to calls to identify areas of opportunity and improvement
  • Check quality of team’s work and provide feedback when required
  • Keep team members aware of missed calls, calls/webforms waiting, abandonment rate etc. and encourage them through positive communication and feedback
  • Identify areas for process improvement and work with the Manager, Client Service Team

to implement

  • Assist the team with booking appointments for potential new clients while providing some high-level screening
  • Conduct team meetings or one on one meetings to update members on best practices and continuing expectations
  • Prepare daily/weekly reporting as required
  • Learn/master our applications and assist the team with troubleshooting
  • Communicate by way of multiple channels to clients (Phone, email, SMS etc.)
  • Achievement of daily, weekly, monthly and quarterly team targets
  • Other duties as may be required.

Qualifications

  • 4-5 years of prior customer service experience
  • Experience working in the financial industry and/ or call center (an asset, not a requirement)
  • 3+ years of experience managing/leading a small team
  • Excellent customer service skills
  • Leadership qualities
  • Excellent problem-solving skills
  • Excellent communication skills, both oral and written
  • Ability to regulate emotions and communicate with empathy, tact and professionalism with both internal and external client
  • Natural ability to be empathetic to the situations our clients are facing
  • Proactive to assist, support and advocate for the team
  • Excellent listening skills
  • Strong relationship building skills; able to manage multiple relationships
  • Detail oriented
  • Must be a team player
  • Highly motivated with a desire to be successful; strong desire to motivate others
  • Effective time management and multi-tasking skills
  • Experience with MS Office (Outlook, Excel, Word), Microsoft Dynamics
  • Remote work experience is an asset

Compensation, Benefits, and Perks
To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

  • Hybrid work arrangements
  • Vacation days based on experience and years of service
  • Wellness days
  • Extended health and dental coverage
  • Life insurance
  • Long-term disability
  • Employee contributed retirement savings plan option
  • Financial support for professional development
  • Employee Assistance Program and mental health resources
  • Exclusive access to perks and discounts

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Estate Resolution Administrator (Remote) – Toronto, ON

Company: Farber

Location: Toronto, ON

Expected salary:

Job date: Sun, 26 Jan 2025 05:46:40 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help. Position SummaryWe are currently seeking an Estate Resolution Administrator to join our team. In this role, the ideal candidate will be responsible for reviewing legal documents for accuracy and policy compliance, reviewing all supporting documents as well as electronic filing documents with Official Receiver (“OR”). This is a remote role.Responsibilities

  • Preparing documentation for filing and/or associated correspondence.
  • Obtaining all proper supporting information and documentation to ensure a proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations)
  • Liaising with the administration team, including, but not limited to, assisting with obtaining information, documentation and following up on complex issues where input and interpretation are requested.
  • Using Microsoft Dynamics CRM to extract file details and information.
  • Preparing and reviewing files for completeness and following up on outstanding documents.
  • Liaising with internal clients for clarification and issue resolution
  • Organizing file documents in accordance with our naming protocols
  • Calculation of income and surplus income obligations
  • Understanding relevant legal requirements of multiple provincial jurisdictions
  • Performing relevant searches for insolvency, Personal Property Security Act registrations, house valuations and computation of realizable value
  • Creating all documents required for signature
  • Reviewing sign-up documents for accuracy and policy compliance as well as filing documents with Official Receiver (“OR”)
  • Accurately transferring pertinent information from written and scanned records into Ascend (our internal software)
  • Maintaining client confidence and protecting operations by keeping information confidential.
  • Liaising with external clients for clarification or outstanding documents
  • Reviewing amended proposals
  • Other tasks as required

Qualifications

  • Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset.
  • Previous insolvency administration and/or customer service experience is preferred.
  • Excellent verbal and written communication skills to speak effectively with clients and other third parties.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • High computer literacy including the ability to learn new programs.
  • Excellent time management and organizational skills.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.

Compensation, Benefits, and PerksTo ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and EquityAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.