Farber Debt Solutions – Team Lead, Data Entry (Remote) – Ontario

Company: Farber Debt Solutions

Location: Ontario

Expected salary:

Job date: Sat, 20 Sep 2025 05:46:49 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals. Join us in better serving the growing number of Canadians who are in need of help.Position SummaryWe are currently seeking a motivated Full-time Team Lead for our Data Entry/Resolution blended team. The primary responsibility of the Team Lead is to motivate and coach the team in achieving targets while creating efficiencies and keeping business goals in mind.This position will work closely with the senior manager of Centralized services and other various Subject Matter Experts (DSA’s, DSM’s, CAT, RT TL and FIT TL) within the firm. As a natural leader, this role will encourage an engaging environment of collaboration and professional development.Standard hours of work are subject to change and are based on the candidate’s flexibility which will include their location and province. The standard working day is 8.5 hours with one hour (unpaid) for lunch. At times of high volume, it is expected that additional work hours will be required.Responsibilities· Maintaining frequent visibility and providing leadership to each team member to ensure our best practices are occurring.· Supporting implementation of new initiatives, programs and operations procedures.· Building, managing and developing an effective and high performing team.· Answering questions from team and helping to solve problems while overseeing work to ensure quality and conformity.· Monitor file input and resolution dashboards for productivity and to assign team accordingly based on file volumes· Consistent communication with teams when updates or changes occur within the process· Review of input and resolution errors· Maintain our Service Level Agreement (SLA) for accuracy & delivery time.· Recruitment, onboarding & coordinating training· Training new processes & re-fresher training sessions· Performing regular 1:1 check in with team members and conducting annual performance and compensation reviews with the use of Lattice.· Schedule and host regular team meetings.· Support team with input and resolution inquiries· Approving time off requests and managing and organizing shift coverage and capacity requirements using Shifts and Dayforce· Assist maintaining the FIT & Reso training materials working closely with the Talent & Development team· Share information with manager on file related, training and DSM feedback,· Identify gaps in compliance with internal policies.· Additional hours may be required at the end of the month or during volume peaks· Other tasks may be assigned, as necessary. Your duties may be expanded depending on your workload and this will be reviewed with you on a periodic basis.Qualifications· Post-secondary education or related equivalent experience.· High computer literacy includes the ability to learn new programs.· Great interpersonal and relationship building skills that facilitate positive outcomes and business promotional efforts.· Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks as required.· Ability to set and meet targets and service levels of the team.· Strong organizational, analytical, and critical thinking skills.· Highly motivated with a desire to be successful and an innate desire to motivate others in the achievement of targets· Effective time management and multi-tasking skills.· A self-starter who can prioritize with the flexibility to manage workload demands and multiple tasks as required· Good oral and written communication skills to communicate effectively with colleagues and management· Computer literacy includes the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)· Insolvency knowledge is an assetCompensation, Benefits, and PerksTo ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.As a part of our team, you will receive:· Flexible work arrangements· Vacation and wellness days· Extended health and dental coverage as well as a virtual doctor plan· Employee Assistance Program and mental health resources· Company matching retirement savings plan· Financial support for professional development· Annual company events· Exclusive access to perks and discountsOur Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber. Farber encourages applications from all qualified candidates who represent the diversity of Canada.· If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted

Farber Debt Solutions – Debt Solutions Manager (Remote) – Toronto, ON

Company: Farber Debt Solutions

Location: Toronto, ON

Expected salary:

Job date: Fri, 19 Sep 2025 04:49:46 GMT

Job description: Company Information One of Canada’s oldest and most respected debt solution providers. We help people get out of debt… and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped…

Farber – Director, Performance Marketing & Web Channel Management (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Sat, 23 Aug 2025 23:16:47 GMT

Job description: Company InformationFarber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.Position SummaryAre you a resourceful, curious, and data-driven performance marketer who excels at leading marketing teams and agency partners that love optimizing all aspects of the marketing funnel and delivers world-class, customer-driven web experiences with UI/UX that converts visitors into customers? If so, then you’ll love this challenge.It reports directly to, and partners with, our VP, Marketing. You will join us as a key member of the Marketing Leadership team and be a go-to cross-functional subject matter leader for the company. You will be responsible for setting the performance marketing strategy and ensuring our digital media investments are fully optimized, with the goal of generating and capturing greater demand, and converting that demand via a best-in-class web experience into qualified Leads that turn into customers.This role leads a small but experienced, skilled, and growing performance marketing and web channel team. You will also collaborate and consult with the rest of the marketing team. You will fully leverage our internal experts on the IT, Data & Project Management teams, as well as various ad agencies, contractors, and freelancers – all while overseeing the management of multiple high-profile marketing projects.Scope of the RoleFirst and foremost, lead, coach and motivate a growing team of passionate, curious, and experienced performance marketersDevelop integrated performance marketing, web channel and CRO strategies to capture & convert the growing demand for our servicesSupport and deliver against the overall marketing strategies, across all digital and web channels, ensuring our web properties deliver an amazing customer experience and play a significant role in the success of our businessOversee the implementation of all our digital marketing plans, in collaboration with internal and external partners across various channels that include but not limited to SEM, SEO, Programmatic, Display, OLV, CTV, etc.Develop forecasts and set clear KPIs and well-defined measures of success, reporting on results and providing recommendations for continuous improvementOversee the implementation of appropriate tracking to measure and analyze our online media spend and website performanceMonitor the shifting consumer online habits & preferences, the market trends, our competitive landscape, and customer feedback, to uncover consumer insights to inform strategic marketing direction and to increase marketing effectivenessDevelop and manage, in collaboration with IT, our MarTech strategy and multi-year resourcing planManage the digital marketing budget and deliver all projects/activities within agreed budgets and timelinesLead the ongoing effort to conceptualize, test, evaluate and present new go-to-market tactics, programs, campaigns, messages, and assets, that drive the highest response rateBuild organizational rigor, foster a collaborative working environment, and model a positive team-first culture for your team and across the companyWhat you’ll be bringing to the team10+ years of experience in digital/performance marketing, conversion rate optimization (CRO) & web channel strategy/management, learned & delivered in fast-paced, agile & growth-based organizationsProven leadership skills in the ability to recruit, mentor, motivate, coach and develop employeesStrong understanding of digital/performance marketing in the lead generation space, with demonstrated CRO/funnel optimization experience and a proven track record of resultsStrategic thinker, with a curious and creative mindset that values constant and ongoing learningEffective communication with stakeholders across all levels, with the ability to simplify the complex, and bring data insights to lifeA data-backed and results-driven mindset, adept at analyzing results, finding insights, and creating action plans to deliver ongoing improvementsProven success with developing and implementing digital media & web channel strategies including strategic planning, web development planning and end-to-end testing plansYou have experience developing and managing online ad campaigns & digital strategies across all platformsYou are passionate about the evolving digital marketing landscape and a strong knowledge and understanding of current trends in the digital marketing spaceExcellent project management skills with the ability to juggle multiple projects, manage through ambiguity effectively, fostering teamwork, open communication and improving collaborationExceptional eye for detail and great problem solving and decision-making skillsThe energy and enthusiasm to inspire people around you and add to our fun spirited teamOur Culture at FarberAt Farber, we’re in the business of helping people — and this ethos extends not only to our clients, but to our team members and partners. We are committed to taking action and delivering an inclusive, diverse, and equitable workplace that our team members experience every day. This commitment also shapes our culture, which is one of a kind. We are proud to have a dedicated culture committee, led by volunteers, who organize events, organize awards for recognition, and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.If you require any accommodations throughout the recruitment process — including alternate interview formats, accessible materials, or any other accommodations — we encourage you to contact us at .We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.

Farber – Bilingual Client Service Representative (Remote) – Ottawa, ON

Company: Farber

Location: Ottawa, ON

Expected salary:

Job date: Fri, 18 Jul 2025 23:58:59 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryAt Farber, our clients are our number one priority and as a Bilingual Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.Responsibilities

  • Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
  • Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
  • Schedule appointments for the client using a booking system.
  • Efficiently respond to current clients’ inquiries relating to the status of their file.
  • Appropriately document every contact in our information systems.
  • Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.).
  • Communicate via phone, email, webchat and SMS to potential clients.
  • Achieve team targets.
  • Develop, maintain and apply the learned knowledge of our specialized industry.
  • Other duties as assigned.

Qualifications

  • College diploma
  • 3 years of prior customer service experience
  • Call center experience is an asset
  • Experience working in the financial industry is an asset
  • Excellent verbal and written communication skills; excellent spelling and grammar skills
  • Natural ability to recognize and speak to the client’s emotional state
  • Excellent listening skills
  • Ability to build and manage relationships
  • Detail oriented, organized, and effective time management skills
  • Ability to multitask and successfully operate in a fast paced and team environment
  • Committed and a team player
  • Highly motivated with a strong sense of accountability for their work
  • Ability to work independently with integrity, honesty and ownership.
  • Experience working remotely is an asset
  • Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
  • Strong typing skills

Compensation, Benefits, and PerksTo ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.As a part of our team, you will receive:

  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.

Farber – Client Care Specialist (12 month Contract)(Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Sun, 13 Jul 2025 07:01:16 GMT

Job description: Company Information
One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position Summary
We are currently seeking a Client Care Specialist to join our team on a 12-month contract. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms.Responsibilities

  • Communicate via email, phone call and SMS with clients to answer questions related to their consumer proposal payment status.
  • Empathetically understand a client’s financial situation and individual needs and build a payment plan that is suitable for them and will assist them in completing their proposals successfully.
  • Thoroughly analyze each file, based on individual consumer proposal terms, to ensure the client is up to date with their payments to avoid cancellation.
  • Clearly document all client interactions.
  • Set up banking agreements and other methods of payment within our firm database.
  • Liaise with other team members to ensure efficient and diligent administration of the consumer proposals.
  • Communicate with debtors regarding delinquent payments.

Qualifications

  • Post-secondary education or related equivalent experience.
  • Previous insolvency administration and/or customer service experience is preferred but not a requirement.
  • Natural ability to recognize and speak to the client’s emotional state.
  • Excellent verbal and written communication skills to speak effectively with clients and other stakeholders
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • Excellent organizational and time management skills.
  • High computer literacy including the ability to learn new programs.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.
  • collection experience would be beneficial.

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Consumer Proposal Administrator (Meeting of Creditors)(Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Thu, 17 Jul 2025 05:08:13 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of helpPosition SummaryWe are currently seeking a Consumer Proposal Administrator (Meeting of Creditors) to join our team. In this role, the ideal candidate will be responsible for negotiating consumer proposal terms, chairing the meeting of creditors, preparing and reviewing legal documents for accuracy and policy compliance, and reviewing all supporting documents as well as electronic filing documents with the Official Receiver (“OR”).Responsibilities

  • Liaising with clients whose original proposal offers did not get accepted, within the legal framework and time constraints.
  • Negotiating counter offers with the clients and the creditors.
  • Chairing meetings of creditors, preparing minutes and other relevant documents.
  • Preparing amended documentation for accuracy and policy compliance as well as filing documents with the Official Receiver and associated correspondence to other stakeholders.
  • Obtaining all proper supporting information and documentation to ensure a continued proper and efficient administration of the file (including, but not limited to income and surplus income obligation calculations, tax filings, and asset realizations)
  • Liaising with the administration team and front-office teams, including, but not limited to, obtaining information and documentation.
  • Preparing and reviewing files for completeness and following up on outstanding documents.
  • Understanding relevant legal requirements of multiple provincial jurisdictions
  • Maintaining client confidence and protecting operations by keeping information confidential.
  • Participating in ongoing training including opportunities to be involved in other functions within the Consumer Proposal team
  • Understanding relevant legal requirements of multiple provincial jurisdictions
  • Communication with OR’s office for issue resolution
  • Completes other duties assigned by Trustee or Senior Administrator

Qualifications

  • Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset.
  • Previous insolvency administration and/or customer service experience is required.
  • Excellent verbal and written communication skills to speak effectively with clients and other third parties.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • High computer literacy and the ability to learn new programs. Familiarity with Ascend is an asset
  • Excellent time management and organizational skills.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Debt Solutions Manager (Remote) – Toronto, ON

Company: Farber

Location: Toronto, ON

Expected salary:

Job date: Fri, 27 Jun 2025 00:51:51 GMT

Job description: One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryWe are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.Responsibilities

  • Assisting the firm within a dynamic position with the development and growth of its existing insolvency practice in the Burnaby and surrounding areas
  • Responding to initial contact from insolvent persons by telephone, e-mail, etc., meeting clients face to-face or in telephone meetings, understanding their particular needs and matching those to one of our solutions where it is in the client’s best interests
  • Liaising with the centralized teams that handle most initial calls and web inquiries and other departments
  • Drafting documentation and inputting data in appropriate systems
  • Documenting client situations clearly to facilitate subsequent data processing in the back office
  • Retaining the critical relationship with the debtor during the administration of the estate
  • Handling communication of material issues to the debtor
  • Developing your practice in any region where we practice as none of our territories are considered exclusive
  • Familiarizing yourself with all products and services offered by Farber Financial Group and making those services available to your referral network as opportunities present themselves; and
  • Attending training, team meetings, and Firm events as required

Qualifications

  • Proven willingness to develop and grow a practice area with the support of firm management
  • Enrollment in the Trustee’s program, or desire and willingness to enroll in the program, would be an asset but is not a requirement
  • Completion of, or willingness to enroll in, the Insolvency Administrator’s Course would be an asset
  • Consumer insolvency practice experience is considered an asset but is not a requirement
  • Excellent listening, selling and closing skills in the context of our highly professional and ethical standards
  • Demonstrated track record in achieving sales quotas and results oriented attitude
  • Strong interpersonal and negotiations skills
  • Proficiency in personal one-on–one marketing; experience in building trust and maintaining long term referral relationships
  • High personal standards of integrity, honesty, empathy and trustworthiness
  • Co-operative team player with an unwavering focus on customer service
  • Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure
  • Assertive, confident, enthusiastic, and a passion for sales, with an entrepreneurial spirit
  • Assume personal ownership and responsibility for your work and actions
  • Ability to work independently to meet objectives, goals and timelines
  • Excellent time management skills to ensure clients’ needs are being actively heard and met

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Manager, Collections (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Thu, 29 May 2025 23:40:49 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryThe Manager, Collections (internally known as Manager Consumer Proposal Retention) plays a critical role within the Client Management Centre (CMC), responsible for leading a team to proactively and collaboratively manage and maintain accounts in good standing through leading the development, optimization, and execution of contact tools and strategies. Reporting to the Director Consumer Proposal Centre of Excellence, this role is pivotal in enhancing operational efficiency, team performance, and client experience within our Collections Team. The successful candidate will leverage technology, data insights, and process improvements to drive collections effectiveness and ensure compliance with industry best practices.Responsibilities

  • Manage the daily operations of the Consumer Proposal Retention (CPR) team within the Consumer Proposal COE, overseeing the collections process, ensuring timely follow-up on overdue accounts and negotiating payment arrangements.
  • Ensure timely and accurate completion of operational tasks in compliance with established service-level agreements and internal controls.
  • Monitor team performance against defined targets and KPIs; escalate risks or issues to the Director.
  • Enforce best practices for collections processes to optimize recovery rates and client interactions.
  • Act as a player-coach, engaging directly with our customers when escalations are warranted
  • Provide input on workload balancing, resourcing needs, and operational bottlenecks.
  • Participate in continuous improvement activities by identifying pain points and proposing process enhancements or technology solutions.
  • Support the implementation and adoption of new initiatives, programs and operational procedures.
  • Supervise and support the work of team members, fostering an environment of accountability and collaboration.
  • Conduct regular one-on-one meetings, coaching sessions, and performance discussions to support individual development.
  • Conduct team meetings to update team members on best practices, task related action plans and delivery expectations.
  • Oversee the scheduling, organizing shift coverage and the approval of time off requests, to ensure proper coverage.
  • Support recruitment, onboarding, and training of new staff within the team, ensuring collections agents are proficient in using tools and executing strategies effectively.
  • Model professionalism and maintain high ethical standards.
  • Collaborate with other functional teams within the CMC to ensure smooth handoffs and consistent service delivery.
  • Communicate process updates, challenges, or operational changes to relevant internal stakeholders.

Qualifications

  • Post-secondary education or related equivalent experience in a collections or service delivery environment, preferably in insolvency, financial services, or legal support.
  • 5+ years of experience in collections, contact operations, or a related role.
  • Proven success in managing and implementing contact tools and technologies to improve collections performance.
  • Expertise with contact systems, including CRM platforms, IVR, auto-dialers, and AI-driven solutions.
  • Proficiency in data analytics tools and reporting systems (e.g., Excel, Power BI, SQL).
  • Strong organizational, problem-solving and time management skills, with the ability to manage multiple priorities.
  • Familiarity with process documentation and continuous improvement methodologies.
  • Strong interpersonal and communication skills (verbal and written).
  • Comfortable working in a structured, metrics-driven environment.

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber – Integration Specialist (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Fri, 16 May 2025 06:32:13 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position Summary
We are currently seeking an Integration Specialist to join our team. The individual selected for this role will lead integration design, and implementation.Responsibilities

  • Translate business requirements into scalable technical solutions and oversee end-to-end integration development using Power Platform, SQL and Azure platforms.
  • Monitor, troubleshoot, and enhance integration environments while managing application upgrades, performance issues, and service outages.
  • Expand the enterprise API catalog and design resilient data models in Azure Dev Ops to support agile service delivery and data consistency.
  • Collaborate with DevOps, I/O, and Networking teams to implement secure, reliable integration solutions aligned with industry standards.
  • Lead initiatives to standardize integration methodologies, documentation, and architectural design across projects.
  • Provide technical leadership, training, and support to junior peers, fostering skill development and project ownership.

Qualifications

  • 3–6 years in senior development or technical consulting roles with hands-on integration development experience, particularly with Azure Integration Services and Power Automate.
  • Degree in Computer Science, Engineering, Information Technology, or a similar background
  • Strong command of Microsoft technologies (e.g., MS SQL Server, Power Platform, Azure Data Lake, Service Bus), and experience with REST, SOAP, Java, JavaScript, XML, JSON, SFTP.
  • Proven ability to build real-time and batch integrations, leveraging APIs and event-driven architectures.
  • Excellent communication skills for both technical and non-technical audiences, strong organizational and multitasking abilities, and a strategic problem-solving mindset.
  • Familiarity with Microsoft Dynamics 365, machine learning technologies, and other integration platforms like Mulesoft or Workato

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted

Farber – Microsoft Power Apps Developer (Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Thu, 15 May 2025 22:38:38 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
We are currently seeking a Microsoft Power Apps Developer to join our team. The ideal candidate will collaborate with cross-functional teams to automate workflows, improve processes, and deliver scalable, user-friendly solutions.Responsibilities

  • Translate business requirements into scalable technical solutions and oversee end-to-end development using Power Platform, Azure platforms and other third party applications.
  • Monitor, troubleshoot, and enhance solutions while managing application upgrades, performance issues, and service outages.
  • Support the design of solutions along side the Integration Specialist using the API catalog and design resilient data models in Azure Dev Ops to support agile service delivery and data consistency.
  • Collaborate with DevOps, I/O, and Networking teams to implement secure, reliable solutions aligned with industry standards.
  • Lead initiatives to standardize design methodologies, documentation, and architectural design across projects.
  • Provide technical leadership, training, and support to junior peers, fostering skill development and project ownership

Qualifications

  • 3–6 years in senior development or technical consulting roles with hands-on development experience, particularly with Microsoft Power Platform products.
  • Degree or diploma in Computer Science, Engineering, or Information Technology, or a similar background
  • Strong command of Microsoft technologies (e.g., MS SQL Server, Power Platform, Azure Data Lake, Service Bus), and experience with Java, JavaScript, XML, JSON.
  • Proven ability to build Power Platform solutions in Dynamics 365 Sales or Customer service leveraging real-time event driven triggers, leveraging Power Automate and out of the box Dynamics Workflow.
  • Excellent communication skills for both technical and non-technical audiences, strong organizational and multitasking abilities, and a strategic problem-solving mindset.
  • Familiarity with Microsoft Dynamics 365, Power Automate, Azure AI, and various integration platforms like Mulesoft or Workato

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

.We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.