Canadian Tire – Bank Fraud Servicing Representative (Bilingual) – S – Ontario

Company: Canadian Tire

Location: Ontario

Expected salary:

Job date: Fri, 17 Jan 2025 00:57:21 GMT

Job description: Help us boldly shape retail in CanadaAs the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.This is a bilingual role based in Ontario. Candidates who reside in ONTARIO, are invited to apply!Eagerly accepting applications from Bilingual (English & French) candidates!
What you’ll doRole we are currently sourcing for:(Remote) Bilingual Bank Fraud Servicing Representatives:

  • Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
  • Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you areWe are looking for individuals who are:

  • Customer focused, who go above and beyond to respond to the evolving needs of our customers
  • Solutions oriented and outcome focused, with a strong attention to detail
  • Team players with strong communications skills, who build relationships easily
  • Able to speak English and French Fluently

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.Hours of our contact centre are:
Monday to Friday 8am-8pm
Saturday and Sunday 8am-6pm
Shifts will be primarily evenings and weekends
Weekend availability is required.Your scheduled shifts will vary according to business needs and the individual’s given available time frames. Availability requirements range between days, evenings and weekends.*As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:Reference CheckCredit CheckCriminal Background CheckGlobal Sanctions and PEP screeningAbout UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Manager, Fraud Analytics – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 16 Jan 2025 23:38:36 GMT

Job description: Manager, Fraud Analytics, you will contribute to the overall success of the Fraud Management Group in Canada ensuring specific…, analytical, presentation, project management, and relationship building skills Strong communication skills essential…

Manager, Fraud Analytics – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 00:22:00 GMT

Job description: Manager, Fraud Analytics, you will contribute to the overall success of the Fraud Management Group in Canada ensuring specific…, analytical, presentation, project management, and relationship building skills Strong communication skills essential…

Manager, Services Business Development-Cyber Risk & Fraud – Mastercard – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Thu, 09 Jan 2025 06:36:24 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager, Services Business Development-Cyber Risk & FraudMastercard Services, the professional services arm of Mastercard Worldwide, provides payments and cyber security focused consulting, marketing, loyalty, information and risk management services. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payment lifecycle, Mastercard Services addresses the challenges and opportunities of its clients, enhances Mastercard’s strategic and tactical performance and establishes Mastercard’s global thought-leadership pre-eminence.Role Description and Major Responsibilities:
This generalist sales position will engage in consultative business development with existing, managed clients, and will also hunt for new business – managing and converting a pipeline of opportunities into revenue streams across all Canadian verticals. These include Financial Institutions, Fintechs, Payment Processors and Acquirers, Retailers, Airlines, Consumer Goods, Public Sector, as well as emerging verticals like healthcare and real estate. Mastercard’s suite of capabilities, platforms and solutions cover Business and Market Insights, e.g., geo-location, macro-economic and behavioral analytics, payments advisory, business experimentation, Consumer Acquisition and Engagement, e.g., marketing, loyalty, hyper personalization, and Security Solutions e.g., enterprise-wide and cyber risk, fraud, cyber-risk, identity validation, etc.In summary:

  • Own and manage a sales pipeline, from planning, to opportunity identification, to scoping and contract development to closing, including oversight of revenue recognition
  • Support the Mastercard Services “go-to-market” in Canada, including launching, scaling and optimizing the suite of capabilities, solutions and platforms
  • Establish strong partnerships internally and externally to build and maintain a successful, revenue generating professional network built on subject matter expertise and credibility around data driven insights and connected intelligence related to cyber risk and fraud
  • Work closely with product development and management to communicate market needs and tailor products that are uniquely suited to address unmet client business needs in the Canadian market
  • Be the “voice of the customer” – identify new revenue-generating opportunities for Mastercard to create new Data & Services offerings that meet client needs

Core Competencies:

  • A proven value based, consultative sales methodology
  • Demonstrates financial expertise, industry & business knowledge within a business context relevant to data, analytics and information consultancy preferably in a card issuing, retail or e-commerce environment.
  • Possess a comprehensive knowledge of cybersecurity principles, threats (e.g., malware, phishing, ransomware), and fraud risk management strategies. Understand how these threats impact various industries and the solutions that mitigate them. Knows the market environment, including competitors, substitutes, and complementary offerings
  • Develop and maintain a deep understanding of the industries served (e.g., finance, healthcare, e-commerce) including their specific cybersecurity challenges, regulatory requirements, and market trends.
  • Results Driven – is able to develop partners to expand the Info Services business in the region.
  • Demonstrate a relentless drive to identify, pursue, and capture new business opportunities, expanding footprint in the cybersecurity solutions and fraud risk platforms market through strategic prospecting and innovative outreach tactics.

Education, Qualifications and Experience:

  • MBA or other advanced degree preferable but not required
  • Experience selling and delivering targeted information and or analytic solutions to financial and non-financial clients.
  • Proven ability to set and achieve revenue targets
  • Strong interpersonal and client facing skills
  • Strong presentation creation and delivery skills
  • Strong sales skills including ability to uncover client needs and identify the combination of current off-the-shelf products and custom offerings to meet those needs
  • Experience working cross functionally with other sales teams, product management, and development services, operations and legal to identify opportunities, design and deliver projects

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a global company that aims to empower economies and people worldwide through digital payment solutions. The Manager, Services Business Development role focuses on consulting, marketing, loyalty, and risk management services related to cyber security and fraud in the payment industry. The position involves identifying and converting business opportunities, establishing partnerships, and tailoring products to address client needs. Key competencies include consultative sales methodology, financial expertise, and knowledge of cybersecurity principles. The ideal candidate should have experience in selling information and analytic solutions, achieving revenue targets, and collaborating cross-functionally. Mastercard is an equal opportunity employer that values diversity and inclusivity.

Manager, Fraud Detection Analytics – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 06:55:55 GMT

Job description: Job Summary Job Description What is the opportunity? As a Manager, Fraud Detection & Optimization… Management projects and initiatives, provide detection recommendations and implement detection strategies by project deadlines…

Manager, Fraud Management – Deloitte – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $104000 – 173000 per year

Job date: Sat, 14 Dec 2024 23:14:16 GMT

Job description: along with fraud and industry expertise Act as the day-to-day project manager for client engagements and internal initiatives, leading… project delivery, thought leadership and proposal development Act as the financial crime SME for both internal Deloitte teams…

Canadian Tire – Bank Fraud Servicing Representative – S – Ontario

Company: Canadian Tire

Location: Ontario

Expected salary:

Job date: Sat, 07 Dec 2024 00:43:34 GMT

Job description: ​Help us boldly shape retail in Canada
As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.This is a non-French speaking remote role. Applicants located in Ontario are invited to apply.What you’ll doRole we are currently sourcing for:(Remote) Bank Fraud Servicing Representatives:

  • Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
  • Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you areWe are looking for individuals who are:

  • Customer focused, who go above and beyond to respond to the evolving needs of our customers
  • Solutions oriented and outcome focused, with a strong attention to detail
  • Team players with strong communications skills, who build relationships easily

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.Hours of our contact centre are:
Monday to Friday 8am-8pm
Saturday and Sunday 8am-6pm
Shifts will be primarily evenings and weekendsAbout UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.