VP Digital Transformation and Customer Centricity – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Feb 2025 00:33:51 GMT

Job description: The Canada Marketing team is focused on building out new digital capabilities, simplifying our customer experience, and growing advocacy from our customers – measured primarily through NPS and our digital engagement metrics. Successful achievement of our business plans depends on our delivering best in class experiences for our customers, advisors, and plan sponsors.The VP Digital Transformation and Customer Centricity will be responsible for partnering across our Canadian businesses to design and implement best in class experiences for our customers, advisors, and plan sponsors. They will be responsible for developing a strategy that delineates the most important experiences where we have an opportunity to differentiate, from the rest of the experiences that might be table-stakes. The VP Digital Transformation and Customer Centricity will use this strategy to ensure the organization is aligned and focused on the experiences that matter most.Reporting to the Canada Chief Marketing Officer (CMO), this role requires a leader with superior strategic thought leadership and influencing skills who can build relationships across all areas of the organization. They will regularly interact and engage with all members the Canada leadership team (CDLT), leadership teams across the Canada businesses, and the global marketing leadership team (GMLT). They need to be a change agent and engage people at all levels of the organization.Most importantly, this leader needs to build a compelling strategy and demonstrate that experience is key to achieving our business objectives in Canada.Key Accountabilities:

  • Customer Experience Strategy – in close partnership with Operations,IT and business leadership, develop a Customer Experience strategy that delivers best in class experiences for our customers, advisors, and plan sponsors. The strategy must contribute to the delivery of our business objectives, and help the organization align and focus on the experiences that matter most.
  • Research and Insights – conduct customer research for all audiences (customer, advisor, and plan sponsor) to support the development and execution of our strategy in Canada. Develop and lead a Voice of the Customer (VOC) program to capture feedback from customers. Develop and run the Net Promoter Score (NPS) system – NPS is our key customer KPI.
  • Human Centered Design – build and mature the Human-Centred Design practice, a team of designers, strategists and researchers who are responsible for carrying projects through from early stage discovery and research to execution. Core focus on using the discipline of design to not only improve the experiences of our customers, but also to drive tangible business results in adoption, growth, revenue and retention.
  • Digital Transformation – lead the strategy development and execution of the digital transformation in Canada Marketing and across Canada. This includes aligning functional groups, synthesizing common capabilities and providing a future state business design in order to align digital strategy to digital business architecture and technology architecture. In addition, lead a team of product owners responsible for shared digital assets including Manulife’s customer and identity access management tool (CIAM), public websites and email, push, SMS channels.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Qualifications:

  • Bachelors degree, MBA or other relevant post-graduate degree an asset
  • Minimum of 10+ years of business leadership with expert digital acumen

Competencies:

  • Strategic orientation with multiple years of developing and implementing customer experience strategies
  • Strong digital business capability expertise with the ability to work closely with business unit leaders to understand their business objectives
  • Familiarity with human-centred design practices, with relentless curiosity and passion for creating exceptional experiences
  • Deep expertise in relevant and leading-edge technologies and how they can be applied, particularly for the financial services industry
  • Solid experience operating in a matrixed operational environment
  • Capability to establish and maintain effective partnerships and relationships with global areas
  • Creative thinker and strong collaborator; ability to lead complex, high-profile, cross-functional digital transformation initiatives
  • Excellent verbal and presentation skills
  • Ability to identify appropriate vendors and manage budgets
  • Excellent organizational and prioritization skills
  • Executive charisma and ability to influence at all levels of the organization

About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $175,700.00 CAD – $326,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Canada Marketing team is focused on enhancing digital capabilities, improving customer experiences, and increasing customer advocacy, measured through NPS and digital engagement metrics. The VP Digital Transformation and Customer Centricity will partner across Canadian businesses to design and implement top-notch customer experiences. This role requires strategic thought leadership, the ability to build relationships across the organization, and drive change. Key responsibilities include developing a customer experience strategy, conducting customer research, advancing human-centered design practices, leading digital transformation, and working with cross-functional teams. The qualifications for this role include a bachelor’s degree, 10+ years of business leadership with digital expertise, and proficiency in strategic understanding, human-centered design, and technology application. Manulife is an equal opportunity employer with comprehensive benefits for eligible employees. The salary range for this position is $175,700.00 CAD – $326,000.00 CAD, with additional incentives tied to business and individual performance.

Manulife – Program Manager, Talent Acquisition Excellence – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Thu, 20 Feb 2025 00:07:41 GMT

Job description: Join our dynamic Global Talent Acquisition Excellence team, where we create meaningful experiences for both candidates and recruiters. Our mission is to simplify complex processes and offer tailored solutions that make every day better.The Program Manager, Talent Acquisition Excellence will play a pivotal role in driving positive change and innovative talent acquisition technology solutions. This role focuses on modernizing our approach within the talent acquisition function to enhance our digital presence and improve customer engagement.Position Responsibilities:Strategic Optimization of TA Process and Tools: Advise and execute the Talent Acquisition strategy through the analysis, interpretation, and delivery of key projects related to technology enhancements and process improvements.Talent Acquisition Experience: Implement creative solutions to provide our Talent Acquisition Team, Candidates, and Stakeholders with the best and most efficient talent acquisition experience, ensuring an optimal user experience for all.Collaboration: Build partnerships across Human Resources (HR), IT, Advanced Analytics, Strategy, Finance, and other business areas.Innovation and Improvement: Identify and deliver innovations and improvements (process, systems, tools, etc.) to enhance end-to-end experiences and increase efficiency in our day-to-day TA operations.Training and Communication: Build training presentations and tools, assist with communications, and manage change to ensure successful adoption of new tools, technology, and process changes.Required Qualifications:Minimum 7 years of Talent Acquisition experience, with at least 5 years in a global company.In-depth knowledge of recruiting information/Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, data, business process optimization, and operations.Strong communication skills, including the ability to deliver compelling presentations.Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage time effectively, and take initiative to drive projects.Flexibility to attend and participate in conference calls convenient for stakeholders in both North America and Asia.Preferred Qualifications:Bachelor’s Degree, ideally in HR.Experience with Workday and/or Phenom.Human-centered design certification is an asset.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $86,250.00 CAD – $155,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Lead Digital Product Owner (Director) – Domain Rationalization – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 14 Feb 2025 02:30:03 GMT

Job description: The Lead Digital Product Owner (Director) – Domain Rationalization holds a key leadership position passionate about developing and implementing a comprehensive domain strategy for Manulife. This role requires a visionary leader who can align short-term actions with a long-term vision, to effectively rationalize and optimize the company’s digital domains and digital applications. The successful candidate will collaborate closely with segment leads, cross-functional teams, and external partners to identify opportunities, strategize solutions, and ensure seamless execution of domain migrations and decommissioning. The ideal candidate should be a subject matter expert on domain and applications, digital product ownership, along with expertise in SEO/SEM, risk management, legal, and compliance.As a leader, the candidate will manage a team as well as a consulting engagement. The candidate will be evaluated on key metrics such as the number of domains rationalized, financial savings achieved, and the quality of execution. Experience in digital transformation and change management in global regulated industries is also preferred.Position Responsibilities:

  • Own the Domain Strategy: Develop and maintain both the short-term and long-term (north star) vision for Manulife’s domain strategy
  • Collaborate with Segment Leads: Identify and validate opportunities for domain migration in alignment with the north star vision

Strategic Planning: Devise the optimal strategies to achieve the long-term domain rationalization goals * Governance and Oversight: Establish governance structures to ensure new activities align with the strategic vision and do not deviate from the established goals

  • Cross-functional Execution: Work with Technology, Risk, and Legal leads to successfully execute the decommissioning of domains

Progress Reporting and Business Case Development: Collaborate with the Project Management Office (PMO) to report progress and develop business cases for future rationalization activities * Leadership and Management: Manage a team of two direct reports and oversee the work of a consulting organizationRequired Qualifications:

  • 7+ years experience in digital product ownership
  • Domain management experience is a must; strong preference will be given to past history of executing similar projects
  • Fundamental understanding of Akamai, and CMS (AEM) is a must
  • Proven experience in consulting and people management
  • Experience with agile working models and agile release management
  • Demonstrated ability to work cross functionally (Marketing, IT, risk, legal, compliance, procurement)
  • Excellent stakeholder management skills
  • Strong analytical and data management background to drive informed decision-making
  • Experience in leading digital transformation initiatives, driving significant change within an organization

Preferred Qualifications:

  • Background in regulated industries, which would provide a strong understanding of compliance and regulatory considerations in a global context
  • Familiarity with JIRA and other collaboration tool

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $105,750.00 CAD – $190,350.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Lead Digital Product Owner (Director) – Domain Rationalization at Manulife is responsible for developing and implementing a domain strategy by collaborating with segment leads and cross-functional teams to optimize digital domains and applications. The successful candidate will manage a team, collaborate with external partners, and be evaluated based on metrics such as number of domains rationalized and financial savings achieved. The position requires experience in digital product ownership, domain management, CMS, consulting, agile working models, and stakeholder management. Strong preference will be given to candidates with regulated industry experience. Manulife offers a flexible and inclusive work environment with opportunities for career growth. The salary range for the position is expected to be between $105,750.00 CAD – $190,350.00 CAD.

Manulife – Advisor Support Analyst – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Wed, 12 Feb 2025 06:09:09 GMT

Job description: Advisor Support team is looking for an Advisor Support Analyst to join our team. As a member of our team within the Manulife Wealth organization you will be working closely with the advisors and their support staff to resolve service-related escalations and assist in process related inquiries. Working with Account Managers and partners across Operations, you will provide a consistent, and powerful client and advisor experience.If you enjoy working in a fast paced, changing environment where every day brings something new, you may be the candidate we are looking for!Key Responsibilities include:Act as the main contact for resolving service-related escalations, by thoroughly investigating advisor inquiries (written and verbal)Support Advisor inquiries within the expected turnaround times, engaging with internal teams and/or with Fidelity Clearing Canada as the carrying broker, as neededProvide an outstanding customer experience, accurately and professionallyEffectively use multiple administrative systems to investigate escalationsAnalyze complex issues to find appropriate resolution while mitigating risk to the companyAbility to review and interpret more complex scenarios, reviewing policies and procedures and effectively communicating these for an improved understandingWork well with internal and external partners throughout investigation and recommended resolutionSupport, develop and maintain strong collaboration with business unitsAbility to manage conflict, and to deal with differing opinions in a professional mannerIdentify/report business risks to the leadership team, including identify training opportunities and the utilization of our tools and methodologies to allow us to meet our established service level agreementsProfiling issues to business area, in a proactive approach to mitigate further escalations and riskWork with leaders on volume trend analysis, identifying trends and raising it to leaders to actionAbility to organize, prioritize and commit to deadlinesRaise any issues and administration incidents to leadershipProvide support to team through knowledge sharing and quality control measuresManaging time effectively within a high volume and fast paced work environmentAbility to travel, 10% of the timeAm I right for the job?The customer service profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering excellent service in a fast paced, professional environmentYou have top notch communication skills and can communicate complex ideas in a manner that can be easily understoodYou learn FAST. You pick up new ideas, concepts, technologies, and tools easilyYou have excellent knowledge of Manulife Wealth applications & communication toolsYou have an approachable style that just makes people want to work with you – and that helps build great relationships between other people and groupsYou demonstrate accountable behaviours – you take initiative, and show ownership in everything you doYou can adapt to change, and even embrace itYou successfully manage competing priorities like a championYou maintain your composure and best-self during challenging times or challenging interactionsYou’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for youYou’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problemsYou don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it!You know how to build successful relationships with your coworkers – whether they are sitting across the table from you – or across the country.You realize that the need to continue to learn and invest in your own development is a never-ending journeyThe successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Assets:Background in a financial services industryBackground in customer serviceUnderstanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)Bilingual – Fluent in English and FrenchWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario – Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between $57,675.00 CAD – $96,125.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Social Media Coordinator – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 02:23:14 GMT

Job description: Social Media CoordinatorManulife Wealth & Asset Management is a key area of growth for Manulife Financial Corporation (MFC). It consists of three direct and intermediated customer segments: Retail, Retirement, and Institutional across the US, Canada, Europe, and Asia.The Social Media Coordinator will play a crucial role in assisting the execution of social media strategies and programs that enhance the WAM brand in key global markets. The successful candidate will focus on supporting the development and distribution of engaging content across our branded social channels, both paid and organic. This role is integral in helping to maintain and grow our social media presence, ensuring consistent brand messaging and supporting the social media employee advocacy program. The Social Media Coordinator will work closely with the Social Media Manager and other team members to ensure alignment with broader marketing objectives and compliance standards.Capabilities required include:

  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
  • Effective communication skills, both written and verbal
  • Ability to work collaboratively within a global, highly-matrixed organization
  • Basic understanding of social media platforms, trends, and best practices
  • Familiarity with social media management tools like Hootsuite or Buffer
  • Basic skills in content creation, including copywriting and simple graphic design
  • Eagerness to learn and adapt to new technologies and tools, including emerging AI applications in social media to enhance content creation and scheduling
  • Attention to detail and commitment to maintaining brand consistency
  • Enthusiasm for social media and digital marketing trends

Responsibilities:

  • Assist in the creation and scheduling of social media content to support WAM’s brand objectives across various platforms
  • Monitor and engage with audiences on social media channels, ensuring timely responses and fostering community engagement
  • Support the execution of social media campaigns, including tracking performance metrics and gathering insights for reporting purposes
  • Assist in maintaining social media content calendars and ensuring alignment with overall marketing strategies
  • Collaborate with internal teams and external partners to ensure content is accurate, relevant, and compliant with regulations
  • Support the social media employee advocacy program by helping to coordinate content distribution and engagement initiatives among employees
  • Conduct social listening and basic research to identify trends and opportunities for content development
  • Assist in the preparation of regular reports on social media performance and engagement metrics
  • Leverage AI tools to enhance content creation, scheduling, and engagement strategies

Candidate profile

  • Bachelor’s degree in marketing, communications, or a related field
  • 1-2 years of experience in social media marketing or digital marketing/communications, preferably within the financial services industry
  • Familiarity with key social media platforms, including LinkedIn, X, Facebook, Instagram, TikTok and Reddit
  • Basic understanding of direct-to-consumer (D2C) and business-to-business (B2B) social media marketing strategies
  • Proficient in using Microsoft Office Suite, basic graphic design tools and AI platforms
  • Strong organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
  • Positive attitude, strong work ethic, and a willingness to take initiative
  • Demonstrated ability to work collaboratively as part of a team
  • Strong attention to detail and a commitment to maintaining brand voice and standards

About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $47,250.00 CAD – $78,750.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Social Media Coordinator at Manulife Wealth & Asset Management will be responsible for assisting in the execution of social media strategies and programs to enhance the brand in global markets. The role involves creating engaging content, monitoring and engaging with audiences, supporting social media campaigns, and providing reports on performance metrics. The ideal candidate will have a background in marketing or communications, experience in social media or digital marketing, and familiarity with key social media platforms. The position offers competitive salary and benefits, and the opportunity to work in a collaborative and inclusive environment at Manulife Financial Corporation.

Analyst, Global Customer Centricity Enablement – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 06:31:08 GMT

Job description: Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.Job Description:This is both a strategic and hands on position, responsible for helping Manulife achieve its customer objectives. The role will drive customer centricity by playing a pivotal role in Insights Enablement, by ensuring our stakeholders adopt and effectively engage with our customer experiences platforms.Customers are at the heart of everything we do, and having the right systems to understand feedback, using those systems to initiate action against customer pain points, and leveraging programs that promote wider adoption of a customer mandate are all key to this role. At Manulife, we measure the success of this team through the Net Promoter Score, as well as the business outcomes it enables.The role will sit in the center in the Global Customer Centricity team, collaborating closely with the Assistant Vice President, Global Customer Centricity, team Directors, and those in advanced analytics, project management, customer experience, technology, digital, strategy, and operations.Key Responsibilities:Analysis and Insights lead: Leverage customer data and platform tools to drive insights. Ability to analyze large data sets efficiently and effectively to drive action. Clearly articulate business value and actionable next steps.Adoption and Enablement: Drive adoption and engagement of Manulife’s customer experience tools and platforms, including VOICE (multi-signal customer insights tool). These activities include (1) defining, developing, and delivering training programs tailored to user cohorts, (2) measuring and reporting the success of adoption efforts based on key performance metrics, (3) defining routines to consistently and effectively gather and share customer feedback, and (4) influencing product improvements based on business needs and feedback from usersValue and Storytelling: A critical success factor for this role is the ability to consistently communicate and articulate the value the cx platforms for our business. These activities include translating implementation delivery into clear business value for stakeholders and building strong relationships with business partners and stakeholders. Effectively communicating and demonstrating the value of VOICE and CX tools through compelling and consistent storytelling is critical to the success of this role and culture change to deliver on our customer centricity ambitions.Get to Speed: Drive the transparency and accountability needed to enable organizational speed against our digital customer leader ambitions. Drive tracking of customer experience plans so the organization can accelerate or pivot if we see our plans aren’t producing intended resultsLead the Change: Help drive a global culture change program to embed customer-first thinking to the organization, including Manulife executives, business heads, and the rest of the organizationAct as the Glue: Work both within the corporate and global marketing teams, as well as outside with business partners, customer experience experts, operations professionals, advanced analytics, technology, and strategy folk. We can’t do this alone and need strong teamwork to drive changeRequirements:Bachelors degree from a top-tier university4+ years of experience in fast-paced environment such as management consulting, digital/technology consulting, internal strategy, customer experience, or another professional serviceExperience in technology, analytics, or digital functions considered an assetExperience in financial services industry considered is a plusExperience in large-scale digital transformation programs is a plusProven track record of driving user adoption and engagement in a SaaS environment.Experience with Net Promoter Score (NPS) and its application is a plusCustomer-centric mindset with a passion for enhancing the customer experienceExperience in defining and reporting success based on KPIsStrong storytelling skills to articulate the benefits and impactSelf-starter with the ability to work autonomously and manage multiple tasks simultaneously.Strong analytical and problem solving skills, and demonstrated leadership abilityStrong communication skills, including verbal, written, & PowerPointExcellent interpersonal and relationship management skills – ability to collaborate and be a team player with a high level of empathyInternational experience, or working cross a global organization a plusBeyond Requirements – What we are looking for:Excited about changing an organization and being part of a strong teamStrong sense of ownership, accountability, and pride for their workAnalytical, structured thinker who can easily organize various inputsOutcome-orientation with a spark for solving problemsWhiz at coordinating and working with various parties in a highly cross-functional environmentComfort with working in a cross-functional, agile team structureSomeone who is looking for opportunities to grow and shineExperience leading projects and working in a project-based environmentWhat can we offer you?A competitive salary and benefits packagesA growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skillsA focus on growing your career path with usFlexible work policies and good work-life balanceProfessional development and leadership opportunitiesOur commitment to you:Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife is seeking ambitious individuals who share their values and want to make a positive impact globally. The company is looking for someone to help drive customer-centric strategies and initiatives, working closely with various teams to ensure customer satisfaction and adoption of customer experience platforms. The ideal candidate will have experience in technology, analytics, and customer experience, with a strong focus on user adoption and engagement. The role involves driving organizational change, storytelling, and collaborating with cross-functional teams. Manulife offers competitive salaries, benefits, and opportunities for growth and development, with a commitment to diversity, equity, and inclusion.

Manulife – External Wholesaler – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Tue, 11 Feb 2025 00:38:56 GMT

Job description: Job Posting DescriptionManulife Financial’s Distribution organization holds a dominant leadership position for advisor-based financial services distribution, supporting multiple channels by matching our services to our distributors’ changing needs. We are renowned for putting the best people in front of Canada’s best advisors, every day.Reporting to the VP Regional Sales, the District Vice-President is accountable for the development and implementation of a strategy that establishes Manulife Investments in our sales channels. Dealing directly with Financial Advisors, they will be responsible for promoting all products within Investments as well as providing a solution-based method to selling. Success will be measured through the establishment of new sales in Manulife Investment products. Building new relationships as well as solidifying existing ones will also be key.Responsibilities:Achieve aggressive sales targets and annual production goals.Identify and pursue new relationships within the Financial Advisor network – Provide new ideas to advisors to help them develop businessGive advisor and investor seminarsWork collaboratively with the internal wholesaler and territory coordinator to develop new sales.Develop effective and professional working relationships with other Manulife field partners including representatives from Manulife Investments, Professional Services Team and key partners in all Business Units.Maintain agreed upon levels of face to face contact with the Advisors in the region and record daily activities using the current contact management system.Develop and share ongoing best practices, sales, marketing and business development ideas and strategies with peers and AdvisorsQualifications:3 years Investment Sales experience with extensive and thorough knowledge of Financial Services industry and capital marketsParticipation in the sale of Investment Products through one or more of the following: MGA and IROC, Broker/Dealer network, BanksIn-depth knowledge of mutual fund products and segregated fundsPreferred completion of IFIC mutual funds course or CSCEntrepreneurial and highly organizedDemonstrated strength in:Decision-makingProject and business planningCreative thinking – Interpersonal/communicationsListening, resolving conflict and presentations skillsComputer proficiencyAll aspects of the sales processWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working ArrangementRemoteSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Data Analytics Manager – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Feb 2025 01:15:22 GMT

Job description: The Group Benefits Product Data Analytics team is a diverse team that is responsible for providing accurate data, visualization, and prescriptive analytics across the Group Benefits organization and our customers.The Data Analytics Manager will be responsible for owning the implementation and optimization of reporting systems that measure the effectiveness of various business functions throughout the product funnel. This role will play a pivotal part in driving data-informed decisions and enhancing overall business performance and will work closely with internal partners across product and marketing to support, to implement high-quality, data-driven decisionsThe ideal candidate has a knack for seeing solutions in sprawling data sets and the business approach to convert insights into strategic opportunities for our company.This role will ensure data accuracy and consistent reporting, analytics by designing and creating optimal processes and procedures for analytics team to follow. They will use prescriptive analytics techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.Responsibilities:Lead a team of analysts analyzes product performance, member behaviors, and sentiment to uncover actionable insights that advise strategy, and customer experience initiatives.Onboard and be responsible for the new product data platform, ensuring effective implementation, configuration, and ongoing optimization to meet organizational and team needs on the product data.Act as the guide on Product Analytics, building analytics dashboards, and reports.Develop and maintain product reports and dashboards, integrating customer insights from multiple data sources to support comprehensive customer experience health tracking with a deep understanding of our customers, including attitudes, needs and behaviors, and drivers of product preference.Lead cross-functional projects using data analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that supports key business decisions and provides insights proactively to identify and fill information gaps in the business.Supervise the design and delivery of reports, insights that analyze business functions and key operations and performance metrics.Ensure accuracy of data and results of reporting employees with comprehensive policies and processes.Lead and optimize processes for data intake, validation, mining and engineering as well as data modeling, visualization and communication results.Supervise the data/report requests process: tracking requests submitted, prioritization, approval, etc.Key Accountabilities:Maintain oversight of the Digital Transformation Program by tracking critical metrics, providing business insights, supervising outcomes, identifying issues, risks, and blockers needing immediate attention or interventionProduct Enablement & Reporting – Support product team by facilitating leadership / team meetings and ensuring plans and objectives are integrated across business segments.Crafting executive level reporting – Develop presentations and reports to communicate progress, achievements and challenges related to programs and ability to meet business objectivesWork with channels to collect and synthesize information to support leadership decision-making – Support the coordination and management of projects including follow ups on additional information required from product leads based on asks from the global or segment leadership teamsDigital roadmap delivery – partner with internal team members to refine, improve, update, and promote successful delivery of digital roadmaps.Identify areas for process and technology improvements – partner with key business and technology partners/collaborators to enable process and technology improvements that will enable the right customer experience to meet business goalsAdvocate for continuous improvement and learning – Work collaboratively with the other teams to proactively share information and cultivate continued learning and development by facilitating continuous improvementWhat we are looking for:Bachelor’s or Master’s degree in computer science, science, statistics or related technical programs.Solid understanding of data mining principles: prescriptive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.At least 3 years of experience with leading an analytics team.Sophisticated SQL, Pyspark, Python programming skills with a proven experience on data mining and data transformations.Proven experience working with relational databases and data visualization tools such as Tableau, QlikView, PowerBI and Adobe Analytics or similar analytics tools.Understanding of and experience in using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.5+ years of experience using Azure stack and Azure Databricks and working with structured and unstructured data.Experience working with and creating databases and dashboards using all relevant data to advise decisions by using analytics techniques to chip in to company growth efforts, increasing revenue and other key business outcomes.Sophisticated experience with big data processing frameworks and cloud technologies such as Azure, AWS, Hadoop, Snowflake, Hortonworks, Spark, Hive, OpenShift, Docker, Kubernetes etc.Exceptional data visualization and storytelling capabilities, with strong written and oral communication skills.Experience in supervising performance and crafting visualizations to communicate trends and recommendations.Demonstrated capacity to build and implement data analytics to generate actionable insights.Strong analytical and problem-solving skills with the ability to collect, synthesize, analyze, and disseminate complex data.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Continuous innovation: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $86,250.00 CAD – $155,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Group Benefits Product Data Analytics team is responsible for providing data, visualization, and analytics for the Group Benefits organization and customers. The Data Analytics Manager will lead a team analyzing product performance, member behaviors, and sentiment. Responsibilities include onboarding a new product data platform, developing reports and dashboards, and overseeing data accuracy and reporting processes. The ideal candidate has experience with data mining, analytics tools, and cloud technologies. Manulife offers competitive salaries and benefits, career growth opportunities, and a values-first culture focused on diversity and inclusion.

Virtual Event Producer – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Feb 2025 03:00:50 GMT

Job description: The OpportunityThe Virtual Event Producer at Manulife will be responsible for leading all aspects of virtual and hybrid events from inception to completion. This includes planning, coordinating, and completing virtual events such as webinars, virtual conferences, online workshops, and live streaming sessions. The ideal candidate will have a strong background in event production, excellent organizational skills, and a passion for creating seamless and impactful digital experiences.Key Responsibilities:Event Planning and Strategy:

  • Collaborate with internal partners to define event objectives and goals.
  • Develop detailed project plans, timelines, and budgets for each event.
  • Research and recommend digital platforms and tools that best fit the event requirements.

Content and Program Development:

  • Work with speakers, presenters, and content creators to develop engaging and relevant content.
  • Coordinate rehearsals and content reviews to ensure high-quality presentations.
  • Build and manage event agendas, run-of-show documents, and production schedules.

Technical Coordination:

  • Coordinate the technical setup and configuration of virtual event platforms.
  • Coordinate with IT and AV teams to ensure all technical aspects are functioning smoothly.
  • Troubleshoot technical issues during live events to minimize disruptions.

Marketing and Promotion:

  • Collaborate with the marketing team to develop promotional strategies and materials.
  • Manage event registration processes and attendee communications.
  • Apply social media and other digital channels to drive event attendance and engagement.

Event Execution:

  • Serve as the primary point of contact during live events, leading all aspects of the production.
  • Monitor event progress and make real-time adjustments as needed.
  • Ensure a seamless and engaging experience for all participants.

Post-Event Analysis:

  • Collect and analyze event data and feedback to measure success and identify areas for improvement.
  • Create post-event reports and presentations for internal and external collaborators.
  • Apply findings from past events to continuously improve future productions.

What are we looking for

  • Bachelor’s degree in Event Management, Marketing, Communications, or a related field.
  • 3+ years of experience in digital event production or a related role.
  • Strong understanding of virtual event platforms (e.g., CVENT, Zoom, WebEx, ON24, Hopin).
  • Excellent project management and organizational skills.
  • Ability to work effectively under pressure and manage multiple events simultaneously.
  • Strong technical proficiency and problem-solving skills.
  • Outstanding communication and interpersonal skills.
  • Demonstrates a creative approach with a strong focus on detail and quality.
  • Experience with video production and editing software is a plus.

When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-WAMAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Virtual Event Producer at Manulife will be responsible for leading virtual and hybrid events from planning to execution. This includes collaborating with internal partners, developing content, coordinating technical aspects, marketing events, managing event execution, and analyzing post-event data. The ideal candidate will have a strong background in event production, excellent organizational skills, and technical proficiency. Manulife is committed to diversity and inclusivity and offers a range of benefits to eligible employees.