Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Fri, 23 May 2025 03:47:38 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).
You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply nowPowered by JazzHR

Happy Mammoth Overview:

Happy Mammoth is a rapidly growing natural food tech company that specializes in gut, digestive, and microbiome health products and supplements. The brand aims to help clients achieve lasting health improvements and live fulfilling lives. They operate in the U.S., Australia, and Europe.

Job Opportunity: Conversion Rate Optimization (CRO) Lead

Key Responsibilities:

  • Direct CRO efforts across Shopify stores, landing pages, sales funnels, and campaigns.
  • Analyze user behavior using tools like heatmaps and funnel analytics to identify optimization areas.
  • Execute A/B tests to boost conversion rates and develop strategies to increase Average Order Value (AOV).
  • Collaborate with development and design teams to create high-converting ecommerce experiences.
  • Ensure all online assets are mobile-optimized and user-friendly.
  • Track key metrics to drive continuous improvement.

Qualifications:

  • 5+ years in CRO, ecommerce optimization, or related digital roles.
  • Expertise in user behavior analysis, funnel building, and A/B testing.
  • Proficiency in Shopify and ecommerce tech.
  • Strong project management skills and a proactive, data-driven mindset.
  • Experience in high-growth direct-to-consumer brands is a plus.

Benefits:

  • 100% remote work flexibility.
  • Join a creative, fast-paced team that values ownership and results.
  • Opportunities for training and professional growth.

Call to Action:
Interested candidates are encouraged to apply.

Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Thu, 22 May 2025 22:16:28 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).
You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply now

Happy Mammoth Overview:
Happy Mammoth is a rapidly expanding natural food tech company that sells health-focused products across the U.S., Australia, and Europe. The company specializes in gut, digestive, and microbiome health foods and supplements aimed at helping clients achieve lasting health improvements.

Job Opportunity:
The company is seeking a Conversion Rate Optimization (CRO) expert to enhance its eCommerce efforts on Shopify and other platforms.

Key Responsibilities:

  • Lead CRO initiatives for Shopify stores, landing pages, and sales funnels.
  • Analyze user behavior to identify areas needing improvement.
  • Execute and evaluate A/B tests to boost conversion rates.
  • Collaborate with development and design teams to create high-converting websites.
  • Develop and optimize new acquisition assets and campaign pages.

Desired Qualifications:

  • 5+ years in CRO or eCommerce optimization.
  • Strong understanding of user analysis, funnel building, and A/B testing.
  • Hands-on experience with Shopify.
  • Excellent project management and communication skills.
  • A strategic, data-driven approach to problem-solving.

Benefits of Working with Happy Mammoth:

  • 100% remote work opportunity.
  • Join a fast-paced, non-corporate environment that values creativity.
  • Collaborate with a dynamic team focused on innovation and results.
  • Access to training and tools for personal growth.

Call to Action:
Interested candidates are encouraged to apply to help optimize and scale eCommerce experiences.

Coordinator Revenue Optimization – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 07 May 2025 04:16:51 GMT

Job description:

Job Description: Efficiency Coordinator

Position Overview:

We are seeking a highly collaborative Efficiency Coordinator who will play a crucial role in fostering strong partnerships across various departments, including Sales, Marketing, and Business Management. This position is designed to enhance operational efficiency and ensure that organizational goals are met across different regions.

Key Responsibilities:

  • Collaborate closely with Sales and Marketing teams to align strategies with business needs and maximize effectiveness in regional markets.
  • Work with Business Management to streamline processes and improve overall efficiency across all operations.
  • Facilitate regular communication between departments to ensure transparency and foster a cohesive working environment.
  • Analyze performance metrics and provide insights to drive data-informed decisions that enhance productivity.
  • Support the development and implementation of best practices and innovative solutions for operational challenges.

Qualifications:

  • Proven experience in a collaborative role, preferably in a sales or marketing environment.
  • Strong communication and interpersonal skills to build effective relationships across all levels of the organization.
  • Analytical mindset with the ability to interpret data and make strategic recommendations.
  • Proficiency in project management and organizational tools to oversee multifaceted initiatives.
  • A proactive approach to problem-solving and a commitment to continuous improvement.

Join us in creating a streamlined and effective operational framework that supports our business objectives and enhances our market presence!

Coordinator Revenue Optimization – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 08 May 2025 07:10:38 GMT

Job description:

Job Title: Efficiency Coordinator

Job Description:

We are seeking a highly motivated Efficiency Coordinator to join our team. This role is pivotal in fostering strong partnerships across multiple departments, including Sales, Marketing, and Business Management for Tour Grids. The ideal candidate will ensure that all initiatives are aligned with the business needs across various regions.

Key Responsibilities:

  • Collaborate closely with Sales and Marketing teams to synchronize efforts and enhance efficiency across projects.
  • Analyze business requirements and translate them into actionable strategies, fostering alignment among various stakeholders.
  • Facilitate communication and partnership with Business Management to streamline operations and improve overall productivity.
  • Monitor performance metrics and suggest improvements to enhance team efficiency.
  • Conduct regular meetings to evaluate progress and realign strategies with business goals and objectives.

Qualifications:

  • Strong interpersonal skills with a focus on collaboration and teamwork.
  • Proven experience in project management or a related field.
  • Excellent analytical and problem-solving abilities.
  • Ability to adapt to a fast-paced environment and manage multiple priorities.

Join us in driving efficiency and fostering collaborative success across our organization!

Editorial Optimization Manager, Global – PwC – Toronto, ON

Company: PwC

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Mar 2025 00:55:01 GMT

Job description: Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS – Internal Firm Services – OtherManagement Level ManagerJob Description & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm’s services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm’s brand and market presence, and achieve organisational targets.Those in thought leadership at PwC will be responsible for creating unique perspectives and insights on overarching themes and industry-specific subjects that apply to our business. By framing these distinctive points of view, you will enable PwC to provide valuable guidance, positioning us as trusted advisors in driving strategic conversations and shaping the future of industriesMeaningful work you’ll be part ofAs an Editorial Optimization Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:Managing the day-to-day production of content: working with editors, designers, web producers, and agencies to optimize text, data visualizations, and web templates for high editorial effectiveness and visual impactAnalyse and identify the linkages and interactions between the component parts of an entire systemTake ownership of projects, ensuring their successful planning, budgeting, execution, completionPartner with team leadership to ensure collective ownership of quality, timelines, anddeliverablesDevelop skills outside your comfort zone, encourage others to do the same and effectively mentor othersUse the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirementsExperiences and skills you’ll use to solveLead the production of top-tier publicationsManage client accounts with a focus on strategic planningMentor junior staff to enhance their skills and collaborate with internal and external partners for content creationOversee timely delivery of editorial and visual content meet publication deadlinesMaintain elevated standards of editorial effectiveness also foster productive relationships with designers, agencies, and developersManaging content production for PwC’s Global Thought Leadership and establishing and maintaining project schedules and milestonesDemonstrating mastery of verbal and visual contentBalancing competing priorities from diverse stakeholders and working effectively within the Global Thought Leadership teamProficiency in Google, Microsoft tools, Adobe InDesign, Illustrator, and Acrobat ProKnowledge of copyediting, proofreading, and English grammarWhy you’ll love PwCWe’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Brand Management, Brand Marketing, Business Development, Campaign Performance Analysis, Channel Marketing, Coaching and Feedback, Communication, Consumer Behavior, Content Marketing, Content Strategy, Creativity, CRM Software, Customer Insight, Developing Communication Strategies, Digital Marketing, Embracing Change, Emotional Regulation, Empathy, Entertainment Management, Inclusion, Intellectual Curiosity {+ 31 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End DateAt PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.

Job Summary: Editorial Optimization Manager at PwC

Position Overview:
The Editorial Optimization Manager at PwC is responsible for managing content production that enhances brand visibility and drives revenue growth. This role involves working with cross-functional teams to optimize editorial effectiveness, guide strategic marketing initiatives, and cultivate thought leadership in various industries.

Key Responsibilities:

  • Oversee the production of high-quality content alongside editors, designers, and agencies.
  • Analyze system interactions and manage project timelines, ensuring timely delivery of editorial content.
  • Mentor junior staff and facilitate strong client and stakeholder relationships.
  • Uphold professional standards and participate in strategic planning for publication.

Skills Required:

  • Proficiency in editorial processes, including copyediting and visual content management.
  • Experience with tools like Google and Microsoft suite, Adobe InDesign, and Acrobat Pro.
  • Strong communication and analytical skills, with a focus on creativity and empathy.

Company Culture:
PwC promotes inclusivity and a commitment to equity across diverse teams. The firm offers competitive compensation, benefits, and a supportive work environment to foster professional growth.

Commitment:
PwC is dedicated to allyship with Indigenous Peoples and emphasizes the importance of reflection and diversity in its workforce.

For detailed information on their application process and diversity initiatives, visit PwC’s official site.

EverCommerce – EverPro – App Store Optimization (ASO) Strategist – Ontario

Company: EverCommerce

Location: Ontario

Expected salary: $115000 per year

Job date: Thu, 24 Apr 2025 22:41:33 GMT

Job description: EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture, and Values here: .We are looking for an ASO Strategist to join our central EverCommerce Global Demand team, supporting two mobile-focused business solutions: Invoice Simple and Joist. The ASO Strategist will help develop and execute comprehensive strategies that optimize our mobile app visibility and performance across various app stores. At EverCommerce, we value innovation, collaboration, and continuous improvement. As our ASO Strategist, you’ll be at the forefront of driving digital success and helping shape the future of our mobile products.The ideal candidate will have a deep understanding of app store algorithms, user behavior, and emerging industry trends to drive organic growth, maximize app downloads, and boost user engagement. Your goal will be to ensure that our apps consistently rank at the top of search results and improve key conversion metrics, such as TTR and CVR. You will work closely with cross-functional teams—including marketing, product development, and design—to implement ASO strategies that drive sustainable user acquisition. Additionally, you will lead initiatives to optimize creative assets such as app icons, screenshots, and preview videos, ensuring they resonate with our target audience.Responsibilities

  • Execute the ASO strategy developed by the hiring manager to enhance app visibility, boost conversion rates, and drive organic downloads across multiple app stores.
  • Monitor and track app store and keyword rankings using cutting-edge analytics tools.
  • Conduct thorough keyword research to identify high-volume, relevant keywords for app store optimization.
  • Run A/B tests and experiments to continuously refine app store listings, enhance user appeal, drive engagement, and improve conversion rates.
  • Collect, analyze, and interpret performance data to identify areas for improvement.
  • Perform competitive analysis to stay abreast of changes in the competitive landscape and shifts in storefront dynamics that could affect rankings.
  • Create robust frameworks for measuring and reporting on ASO performance, and assess its impact on the user acquisition funnel.
  • Collaborate with cross-functional teams, ensuring that ASO strategies are in sync with overall business objectives.
  • Analyze app performance metrics—including downloads, retention rates, and user feedback—to pinpoint optimization opportunities.
  • Monitor app store algorithm updates and adjust ASO strategies accordingly.
  • Stay current with industry trends, best practices, and emerging technologies in mobile app marketing and ASO.
  • Provide regular reporting and actionable insights on ASO performance metrics to stakeholders.
  • Stay informed about competitor apps and market dynamics to identify opportunities and potential threats.

Skills and Experience

  • 4+ years of experience in ASO and mobile app marketing, with a proven track record of optimizing app store listings and driving organic downloads.
  • In-depth understanding of app store algorithms and ranking factors across platforms such as the Apple App Store and Google Play Store.
  • Proficiency in ASO tools and analytics platforms such as App Annie, AppRadar, AppFollow, AppTweak, or similar.
  • Excellent analytical skills, with the ability to interpret data and derive actionable insights.
  • A creative mindset with a keen eye for design and user experience.
  • Strong communication and collaboration skills, with the ability to work effectively across different teams.
  • Self-motivated, proactive, and passionate about staying updated on industry trends and best practices.
  • Experience with A/B testing methodologies and experimentation.
  • Experience with localization strategies for global app markets is highly desirable.
  • Familiarity with mobile app development processes and app store submission guidelines is a plus.

Location & Work EnvironmentThe EverCommerce team is distributed globally—with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia—so we are well-versed in working remotely across different time zones. This role can be based anywhere in Canada. If you’re close to one of our offices, we can arrange for an in-office setting, or you may work 100% remotely.Please note: You must be eligible to work without sponsorship. This role may also require travel to our Corporate Headquarters in Denver, Colorado, or other North American office locations.Benefits & Perks

  • Flexibility to work where and how you want within your country of employment—choose in-office, remote, or hybrid arrangements.
  • Robust health and wellness benefits, including an annual wellness stipend.
  • Continued investment in your professional development through platforms like Udemy.
  • 401k or RRSP with company match.
  • Flexible and generous paid time off.
  • Employee Stock Purchase Program.
  • Opportunities for career advancement and involvement in high-impact projects across our global team

Compensation: The target base of compensation for this position is $115,000 – $130,000 CAD in most Canadian locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Manager, Pricing Optimization & Liquidation (Merchandise) – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Fri, 18 Apr 2025 02:41:14 GMT

Job description: This job involves working in the field of marketing, where the individual will be responsible for developing and implementing strategies to promote a company’s products or services. The activities may include market research, planning and executing advertising campaigns, analyzing consumer behavior, and monitoring industry trends. In addition to these tasks, the individual may also be required to perform other duties as assigned by their supervisor. A bachelor’s degree in Business, Economics, Finance, or Marketing is required for this role to possess the necessary knowledge and skills to excel in the position.

Manager Planning and Engineering – Radio Access Network (RAN) Optimization – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Job description: . As a RAN Network Optimization Manager, our collaboration will focus on implementing cutting-edge technologies like Service… Network Optimization Manager, we will spearhead the transformation of our Radio Access Network (RAN) infrastructure through…
As a RAN Network Optimization Manager, the focus will be on implementing cutting-edge technologies such as Service Network Optimization to transform the Radio Access Network infrastructure.
Title: Customer Service Advisor

Location: Toronto, ON

Salary: $40,000 – $45,000 per year

Job Type: Full-time, Permanent

Our client, a well-established insurance company, is looking for a Customer Service Advisor to join their team in Toronto, ON. The successful candidate will be responsible for providing exceptional customer service to clients over the phone and via email.

Key Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Assisting clients with policy-related questions and concerns
– Providing accurate information and solutions to clients in a timely manner
– Updating client information in the database
– Handling customer complaints and resolving issues effectively
– Collaborating with other team members to ensure customer satisfaction
– Adhering to company policies and procedures at all times

Qualifications:
– Previous customer service experience in the insurance industry is preferred
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Proficiency in MS Office applications
– Ability to work in a fast-paced environment
– Willingness to learn and adapt to new systems

If you are a customer service professional looking to take the next step in your career, apply now!

Expected salary: $110000 – 166000 per year

Job date: Thu, 10 Apr 2025 02:58:19 GMT

Senior Manager, Media-Strategy & Optimization – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Thu, 27 Mar 2025 08:32:09 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?At RBC, our culture is deeply supportive and rich in opportunity and rewards. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether it’s helping a client select their next credit card or buy their first home, as a subject matter expert within one of our centres of excellence, you will be doing work that matters, in an environment built on teamwork, service, responsibility, diversity, and integrity.We believe that media is an investment, not a cost. And if orchestrated smartly across the full funnel, the right media-strategy can be a competitive advantage.The Senior Manager, Media-Strategy & Optimization is an important member of the broader RBC Media Center-of-Excellence and responsible to turn insights originating from Marketing-Mix-Models, post-mortem campaign-reports and/or other 3rd party planning-resources into actionable optimization-decisions & strategic recommendations to our marketing- & agency-partners; ultimately, future-proofing RBC’s audience-centric channel-mix & media-investment, but also to improve effectiveness & efficiency of our full-funnel marketing-programs.The successful candidate will show a deep level of knowledge of traditional & non-traditional media-channels and how they intersect within a consumer’s daily media-habits and preferences. The Senior Manager, Media-Strategy & Optimization is a creative yet analytical thinker, an experienced generalist in (diverse & brand-safe) media-supply-chains and understands the complexity of cross-channel media planning & buying.What will you do?Media-Consulting & Strategy-Development:

  • Provide guidance, advice & approval on campaign-executions in relation to channel-mix, audience-targeting, scope-of-work, media KPIs, ad-pricing/inflation, brand-safety, and ad-suppliers across all media-channels & ad-platforms.
  • Be a trusted advisor to internal groups (i.e., various Marketing LOBs, Procurement, Risk Management, Finance, Data-Science, etc.) in relation to RBC’s media-approach & provide counsel to RBC’s marketing-leadership.

Training & Thought-Leadership:

  • Coordinate & host a variety of inspirational (media-) training sessions as part of our learning-agenda, regularly develop internal POVs and white-papers re. the current and future state of media.
  • Analyze, explore and predict media-trends & competitor-activity.
  • Drive our evolution of campaign-metrics across our media-campaigns.
  • Develop insights relating to a consumer’s media-consumption, channel-habits, media-owners, ad-tech solutions, etc. to help and guide marketing-teams in their campaign-development.

Protecting Our Brand:

  • Actively support efforts to protect RBC from reputational risks within our paid-media activities, ranging from auditing our 3P brand-safety & ad-verification tools to assessing ad-standards, compliance, and risk regarding media-partners & ad-solutions.
  • Manage/monitor our SOV holistically in key media-channels to maintain competitiveness
  • Support the team in managing contractual relationship & MSAs with our media-& agency-partners.

What do you need to succeed?Must-have

  • First and foremost, live and breathe the media landscape. Possess media market and industry knowledge –demonstrate an excellent understanding of media channels across all disciplines (online and offline) whilst being highly digital-media savvy.
  • Have a passion to question/challenge the Status Quo in Media and be enthusiastic to create a joint vision with other teams within a large-enterprise organizational structure.
  • Ideally a minimum of 5-7 years of experience as either a Senior Media-Buyer/Planner/Strategist or Connections-Planner.
  • University or College degree/diploma in Media, Marketing, Business, or related field.
  • Cross-channel buying-/planning experience on all levels (national & regional) and knowledge of internal/external media-planning tools & syndicated data-sources.
  • Demonstrates understanding of media basics/strategic concepts and ideally knowledge of MMM-methodologies as part of the planning-process.
  • Excellent business communication skills, including persuasive presentation skills and the ability to communicate effectively via email, phone and in person with an ability to simplify sometimes very complex media-topics.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

Job Skills Cross-Channel Marketing, Customer Behavior, Digital Media, Industry Knowledge, Marketing Activities, Marketing Strategy Implementation, Market Research, Media Buying, Media Reporting, Media Strategies, Programmatic Strategy, Social MediaAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: HUMAN RESOURCES & BMCCJob Type: RegularPay Type: SalariedPosted Date: 2025-03-25Application Deadline: 2025-04-05Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

RBC is seeking a Senior Manager, Media-Strategy & Optimization to join their Media Center-of-Excellence team. The successful candidate will be responsible for turning insights into actionable optimization decisions and strategic recommendations for marketing and agency partners, with the goal of future-proofing RBC’s audience-centric channel mix and media investment. The role involves providing guidance on campaign executions, developing media strategies, analyzing media trends, and managing contractual relationships with media and agency partners. The ideal candidate will have a deep knowledge of traditional and non-traditional media channels, experience in media planning and buying, and strong communication skills. RBC offers a comprehensive Total Rewards Program, opportunities for career development, and a dynamic and collaborative work environment.

CIBC – Director, Control Optimization & Advanced Analytics – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Sat, 15 Mar 2025 02:07:48 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingBusiness Controls teams work with Canadian Banking businesses to support their strategic objectives and deliver client centric solutions within the context of the control environment. Our services include managing operational risk, investment regulatory supervision of Retail, standardized testing, sales monitoring and loss management for Retail businesses across Canada. As the Director, Control Optimization & Advanced Analytics, you will be responsible for providing leadership and control expertise to specific Canadian Banking Leaders. The role will involve consulting and providing value added advice to the business on strategic controls to mitigate material, systemic and emerging operational risks.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeedControl Optimization – Optimize, automate and transforms control processes leveraging advanced data analytic techniques and Artificial Intelligence (AI); Collaborate with business partners to identify and prioritize opportunities; lead the data preparation and advanced analytics work to build and test the solution; Partner with LOBs to implement the solution; and support/enhance the solution on an ongoing basis.Relationship Management – Manage the relationship between data analytics and various partners throughout the bank with a high focus on client experience and partnering for shared success. Build internal and external relationships as required to help ensure we are providing the right level of service to our leadership team and business partners.Business Effectiveness – Identify and recommend changes that enhance operations whether through technology or other processes to ensure the efficiency and effectiveness of the department.People Management – Provide leadership and effective management of direct reports to influence employee commitment to the organization and their team by setting appropriate context when assigning work, building team & individual capabilities, managing performance with fair and accurate feedback and creating a positive work environment.Communication – Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.Reporting & Insights – Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.Who you areYou can demonstrate experience. 5+ years in a senior controls reporting role within the financial services industry with strong analytical and problem solving skills sufficient to create unique approaches and solutions necessary to resolve high level, complex and often unprecedented issues. Ability to make decisions independently, in order to respond to changing business priorities, and represent the department as requiredYou can demonstrate knowledge. In advanced analytics, model development, machine learning, and/or Artificial Intelligence (AI).You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Proficiency with Python and Tableau. PowerBI proficiency is an asset.You are a caring and accountable leader. You’re passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. Experience leading a team in a people leadership role is an asset.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heardYou look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 23rd FloorEmployment Type RegularWeekly Hours 37.5Skills Advanced Analytics, Artificial Intelligence (AI), Business Controlling, Corporate Governance, Data Analysis, Fraud Management, Leadership, People Management, Performance Management (PM), Risk Management, Team Development, Technical Knowledge