Senior Analyst, Web Performance Optimization – Dyson – Toronto, ON

Company: Dyson

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 23:00:10 GMT

Job description: Summary Salary: Competitive Team: Data Analysis Location: Canada – Toronto OfficeAbout usDyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.We’re committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.About the roleThe Sr. Analyst, eCommerce Performance Optimization will be instrumental in synthesizing large sets of data and communicating trends and insights back into the business to guide strategic decisions. This position is responsible for collecting and analyzing data and developing marketing insights and optimization recommendations.The ideal candidate should have extensive experience with “front-end” digital analytics tools (such as Adobe Analytics and Google Analytics) as well as strong business acumen. They will drive understanding of digital behavior and identify opportunities to improve the digital experience and performance across Dyson.com and traffic-driving media channels.MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIESProactively monitor eCommerce platform for changes in customer behavior and communicate these insights, with commercial thinking, clearly to the Direct team and wider business as necessary to drive change.Investigate specific issues and propose solutions by analyzing data from a wide range of sources including digital analytics data, customer feedback, and session replay tools.Collaborate with eCommerce team to develop multi-variant and A/B tests, and support post-test analysis.Keep a watchful eye on the tagging strategy deployed to Dyson’s various digital properties to ensure that digital data maintains integrity.Create reports that expertly visualizes the data so that performance, trends, and actionable items are apparent.Maintain working knowledge of industry best practices and changes in analytics platforms and identify how they impact existing programs.Work closely with product marketing teams to cultivate a deep understanding of what resonates with our owners in order to create and implement cross channel, end-to-end customer journeys.Partner with Media team to aid in measuring channel performance (SEO/SEM, Display, Paid Social, Affiliates) with the goal of supplementing agency reporting. Identify high value / underperforming audiences and opportunities to improve visitor engagement.About youBachelor’s Degree (or higher) in Business, Marketing, Economics or related field required3 to 5 years’ experience in a digital analytics role with a solid understanding of user journeys, digital usability, and user experience.Master of web analytics tools such as Adobe Analytics and Google Analytics required; working knowledge of how these types of tools collect, process, and store data is critical.Experience using testing and optimization tools such as Adobe Test & Target.Intermediate MS Excel skills; experience with Python or Tableau a plusAble to demonstrate a proven track record of identifying new digital optimization opportunities based on customer insight and data, and its interpretation into actionable test hypothesis and campaignsStorytelling – Can easily distill complex analytics into simple themes that are appropriate for non-technical stakeholders.Ability to accurately test, verify, and debug the data collected by digital analytics platforms for the purpose of quality assurance.Proficiency in data visualization and report creation.Understanding of data management, multi-channel marketing strategies and conversion rate optimization.Comfortable quickly flexing between longer term strategic thinking and day-to-day execution of the roadmap.Strong awareness and understanding of optimization best practice, digital trends and ability to leverage new conversion tools as they become available.Acting as a proactive, creative member of the team who enjoys problem solving and enabling those around them.Possess a high sense of urgency, strong attention to detail and high standards for the quality of their work.Develop positive and productive professional relationship with key stakeholders.Working knowledge of agile methodologies.Excellent time management, organizational, planning and project management skills.Excellent verbal and written communications.Strong analytic presentation skills to senior and peer level audiences.BenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.Financial benefits:Dyson Matching RSP contributionsCompany Paid Life Insurance and Accidental Death and Dismemberment (AD&D)Short-Term and Long-Term DisabilityEmployee Referral ProgramGenerous Dyson Product DiscountsLifestyle benefits:Competitive Paid Time Off including Floater Holiday, Sick, and Vacation TimeGenerous Maternity Leave ProgramEmployee Assistance ProgramDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at ustalentacquisition@dyson.comPosted: 27 June 2025

Summary

Position: Sr. Analyst, eCommerce Performance Optimization
Location: Toronto, Canada
Salary: Competitive

Company Overview:
Dyson, a global technology enterprise, launched in Canada in 2006 and has rapidly expanded across multiple teams and locations. The Toronto office is known for its collaborative campus culture.

Role Overview:
The Sr. Analyst will analyze large data sets, identify trends, and provide insights to inform strategic decisions aimed at improving the digital experience on Dyson.com and related channels. Responsibilities include:

  • Monitoring eCommerce behavior and communicating insights.
  • Investigating issues and analyzing data from various sources.
  • Collaborating on A/B tests and performing post-test analysis.
  • Ensuring data integrity in digital properties.
  • Creating data visualizations and reports.
  • Partnering with marketing and media teams to enhance channel performance.

Qualifications:

  • Bachelor’s degree in Business, Marketing, Economics, or a related field.
  • 3-5 years of experience in digital analytics.
  • Proficiency in Adobe Analytics and Google Analytics; experience with testing tools is a plus.
  • Strong analytical, presentation, and storytelling skills.
  • Familiarity with agile methodologies and data visualization tools.

Benefits:
Dyson offers a performance-linked reward system, financial benefits (e.g., RSP matching, life insurance), and lifestyle benefits (e.g., competitive paid time off, employee assistance programs).

Diversity Commitment:
Dyson aims to create an inclusive workplace and welcomes applications from diverse backgrounds. Reasonable accommodations are provided for candidates with disabilities.

Posted on: 27 June 2025

Manager, Revenue Optimization – AutoTrader – Toronto, ON

Company: AutoTrader

Location: Toronto, ON

Expected salary:

Job date: Thu, 26 Jun 2025 00:43:17 GMT

Job description: TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform’s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync’s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Collateral Management is a national, end-to-end, managed technology solution that offers industry insight and multi-channel collection strategies to maximize funds recovered. Collateral Management helps you remain compliant in all jurisdictions, alleviating your exposure to reputational and financial risks. Visit to learn . .TRADER Corporation’s parent company AutoScout24 is the largest pan-European online car market with over 2 million listings and more than 43,000 dealer customers. With AutoScout24, users can find, finance, buy, subscribe for and sell used and new cars. The marketplace provides inspiration on cars and other vehicles and makes hard decisions easy.Since 1998 AutoScout24 has been offering private users, car dealers and other cooperation partners from the automotive, financial and insurance services sector a comprehensive digital platform for car trading. The online marketplace includes used and new cars, motorcycles as well as commercial vehicles. AutoScout24 has over 30 million users per month, more than 43,000 dealers and around 500 employees. In addition to Germany, AutoScout24 is also represented in the European core markets of Belgium, Luxembourg, the Netherlands, Italy, France and Austria.More information onExperience leveraging AI, Generative AI (GenAI) to enhance engineering productivity, automate repetitive tasks, and optimize workflows. Candidates should demonstrate the ability to integrate AI-driven solutions into their daily work – such as code generation, debugging, reviews, documentation, and decision support-to improve efficiency for themselves and their teams. A proactive approach to exploring and implementing AI tools that drive innovation and streamline development processes is highly valuedWe are expanding our team and are looking for an enthusiastic Manager, Revenue Optimization within RevOps Group. As the Manager, Revenue Optimization, you will be responsible for analyzing revenue trends and conducting analytics to identify new revenue optimization opportunities for the Marketplace and Software business. In this role, you will work in collaboration with Finance, Product, Marketing, and Sales teams to develop revenue optimization strategies, and execution plans.Key Areas of Responsibility:

  • Develop and recommend revenue optimization initiatives based on product roadmap and strategic priorities which deliver on short and medium revenue growth plans for the company
  • Assist with the preparation of ongoing weekly and monthly reports for the senior leadership team as it relates to revenue optimization
  • Develop dashboards to assist the Go-to-Market in tracking key operational KPIs
  • Conduct analysis and provide recommendations for revenue optimization strategy that will ensure profitable delivery of the corporate growth objectives and market competitiveness
  • Work with operational teams to execute on pricing initiatives
  • Collaborate with Sales, Finance, and Product daily, provide support where needed, and know how to persuade your ideas·
  • Support Sales in deal structuring from a pricing and discount strategy perspective to ensure long-term sustainable growth for strategic accounts through Deal Desk management

Required Skills:

  • University Degree and 5+ years’ experience in the field
  • Strong analytical skills with a high level of attention to detail
  • Strong organizational skills with the ability to ensure project timelines and deliverables are met or exceeded
  • Excellent communication (written and verbal), presentation, and interpersonal skills with an ability to build relationships
  • Able to work effectively within a team, listen and persuade others
  • Highly self-motivated with the ability to work independently
  • Highly proficient in Microsoft Excel and PowerPoint (experience with Salesforce, Power BI considered a plus)
  • Experience with pricing/packaging bundles, and/or data products considered a plus

What’s in it for you…-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.Fitness and wellness-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.Benefits from Day 1-Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-Conferences & training budget-Regular internal training programsFinancial planning-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.Competitive salary-Annual bonus structure-3% CPP matching

TRADER Corporation is a prominent Canadian company specializing in online media and services for dealers and lenders, featuring brands like AutoTrader.ca and Dealertrack Canada. AutoTrader.ca is Canada’s largest vehicle marketplace, attracting over 25 million monthly visitors and offering extensive inventories. AutoSync provides advanced dealer software solutions, while Dealertrack is the leading automotive financing portal with over 6.5 million applications submitted annually.

The company is a subsidiary of AutoScout24, a major European online car market with a vast network of listings and dealer customers. AutoScout24 operates in multiple European countries, serving millions of users monthly.

TRADER Corporation is currently seeking a Manager of Revenue Optimization to join their Revenue Operations Group. This role involves analyzing revenue trends, developing optimization strategies, and collaborating with various teams to ensure profitable growth. Key responsibilities include reporting, dashboard development, pricing initiatives, and supporting sales strategies.

Candidates should have a university degree, over 5 years of relevant experience, strong analytical and communication skills, and proficiency in Excel and PowerPoint. Additional benefits for employees include wellness programs, pension matching, and a competitive salary structure.

Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Tue, 24 Jun 2025 22:57:54 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.This is a managerial position where you will lead a team of 5-6 different specialists.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply nowPowered by JazzHR

About Happy Mammoth:
Happy Mammoth is a rapidly expanding natural food tech company operating in the U.S., Australia, and Europe. They focus on creating gut, digestive, and microbiome health foods and supplements aimed at helping customers achieve lasting health improvements.

Job Opportunity:
They are seeking a Conversion Rate Optimization (CRO) Manager to lead a team of 5-6 specialists. This role involves enhancing e-commerce funnels, increasing conversion rates, and driving revenue through data-driven strategies.

Key Responsibilities:

  • Oversee CRO efforts for Shopify stores, landing pages, and sales funnels.
  • Analyze user behavior to identify friction points using heatmaps and analytics.
  • Execute A/B tests to improve conversion rates and average order value (AOV).
  • Develop and optimize acquisition assets and campaign materials in collaboration with developers and designers.
  • Ensure all digital experiences are mobile-optimized and user-friendly.
  • Track key performance metrics for ongoing refinement.

Qualifications:

  • 5+ years of experience in CRO or digital growth.
  • Proficient in user behavior analysis, funnel building, and A/B testing.
  • Strong background with Shopify and e-commerce technologies.
  • Solid project management skills and a strategic, data-driven mindset.
  • Experience in high-growth direct-to-consumer brands is a plus.

Why Join Happy Mammoth?

  • Fully remote work environment.
  • Opportunity to innovate in a non-corporate culture.
  • Collaborate with a high-performance team focused on results and ownership.
  • Access to growth and training resources.

Call to Action:
Interested candidates are encouraged to apply for this unique opportunity to enhance e-commerce experiences at Happy Mammoth.

Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Wed, 25 Jun 2025 04:09:20 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.This is a managerial position where you will lead a team of 5-6 different specialists.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply now

Summary of Happy Mammoth Job Posting

Happy Mammoth is a rapidly expanding natural food tech company focused on gut, digestive, and microbiome health products across the U.S., Australia, and Europe. They are seeking a manager for Conversion Rate Optimization (CRO) who will lead a team of 5-6 specialists. The role involves developing and executing strategies to enhance the customer journey on Shopify stores, landing pages, and sales funnels, particularly during major campaigns.

Key Responsibilities:

  • Analyze user behavior to identify optimization opportunities.
  • Execute and assess A/B tests to boost conversion rates.
  • Develop acquisition assets and collaborate with design and marketing teams for high-impact launches.
  • Ensure all digital assets are mobile-friendly and optimized for performance.
  • Monitor metrics for continual improvement.

Requirements:

  • 5+ years of experience in CRO or digital growth.
  • Proficient in user behavior analysis and A/B testing.
  • Strong familiarity with Shopify and ecommerce technologies.
  • Excellent project management and communication skills.
  • Data-driven mindset with a passion for experimentation, ideally in DTC brands.

Benefits:

  • Fully remote work.
  • Involvement in a dynamic, non-corporate environment that prioritizes speed and creativity.
  • Access to a skilled team and resources for growth.

Interested candidates are encouraged to apply to help optimize and scale e-commerce experiences.

Amazon – Software Development Engineer, AFT Workforce Optimization – Toronto, ON

Company: Amazon

Location: Toronto, ON

Expected salary:

Job date: Sun, 22 Jun 2025 03:47:47 GMT

Job description: DESCRIPTIONOur team is looking for Software Development Engineers who love listening to our customers, working as a team, and building large scalable systems. This is an opportunity to build and improve systems that will help Fulfillment Centers (FCs i.e. Amazon Warehouses) and other building types like Sort Centers and Amazon AIR around the world to operate efficiently by providing information and insights to operators and software services which rely on real time information for planning and staffing. These systems provide aggregate data and help build an end-to-end picture of FC state to help users make key decisions to improve efficiency and staff optimally. These decisions impact delivery of packages to Amazon customers. Your work will directly influence Amazon business and customer promise. As a member of this team, you will get the opportunity to work on highly visible, innovative projects that directly impact the customer experience. You will be involved in all the aspects of the software development cycle including scoping, design, implementation, testing & delivery of your product. The position has great opportunity for growth.Key job responsibilities
In this position you will partner with product managers, software engineers, user experience designers and other teams. A successful candidate will have an established background with strong technical ability, bar raising engineering skills, great communication skills and motivation to achieve results for your customers. In this role you will both code and mentor junior engineers committing code to the program.A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSPAbout the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. Learn more about AFT! https://tinyurl.com/AFTOverviewAFT’s Workforce Optimization team delivers innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon’s global fulfillment network locations.BASIC QUALIFICATIONS– 3+ years of non-internship professional software development experience
– 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
– Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS– 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
– Bachelor’s degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Director, Customer Success, Optimization – Mastercard – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Jun 2025 02:00:59 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Customer Success, OptimizationOverview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
To drive more consistency and alignment across Customer Success (CS) in Services, we are standing up new Regional Customer Success teams, which will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for a good onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
They work collaboratively with cross-functional teams to address customer needs, gather feedback for product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service, the Services Customer Success team is dedicated to driving customer success and contributing to the overall growth of the organization.Responsibilities
The Director of Optimization, Regional Network Customer Success role will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Director will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:

  • Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
  • Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
  • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing the Business:

  • Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
  • Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
  • Ability to work with highly technical internal solutions and identify information that will inform customer decision-making and enable enhanced visibility into achieving product value realization

Technical & Program Readiness:

  • Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
  • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
  • Support in creation of tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams

All About You:

  • Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
  • Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
  • Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs
  • Successful track record of identifying “next opportunity” for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties
  • Successful record in developing and implementing sustainable customer success strategies that align with the organization’s goals
  • Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
  • Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
  • Experience in creative thinking and development of innovative solutions to complex customer challenges
  • Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization
  • Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
  • Language placeholder, regional location priority placeholder

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Summary of Mastercard’s Purpose and Director of Customer Success, Optimization Role

Purpose:
Mastercard operates in over 200 countries, aiming to create a sustainable economy that empowers individuals and businesses. They focus on secure, accessible digital payment solutions, leveraging technology and partnerships to optimize customer transactions.

Role Overview:
The Director of Customer Success, Optimization, reports to the Regional Lead of Customer Success. This role is pivotal in developing and executing strategies to enhance customer engagement and maximize the value of Mastercard’s network products.

Key Responsibilities:

  1. Customer Engagement:

    • Build strong partnerships with customers to understand their needs and ensure successful product implementation.
    • Identify optimization opportunities and articulate performance metrics.

  2. Growing the Business:

    • Utilize Mastercard’s offerings to meet customer goals and uncover further collaboration opportunities.
    • Collaborate with technical teams to enhance product visibility and value realization.

  3. Technical and Program Readiness:

    • Create scalable training materials and resources that align with customer priorities.
    • Simplify complex technical capabilities into clear, customer-friendly solutions.

Candidate Profile:

  • Experienced in managing diverse, high-performing teams.
  • Knowledgeable in technology and financial services, particularly in payments.
  • Proven ability to build relationships and develop customer success strategies driven by data analytics.
  • Creative problem-solver with a focus on innovation.

Inclusivity Commitment:
Mastercard emphasizes merit-based hiring, ensuring equal opportunity regardless of gender, race, or other characteristics. Reasonable accommodations are available for applicants as needed.

Security Responsibilities:
All employees must adhere to security policies, ensure confidentiality, report breaches, and complete mandatory training.

Fidelity Investments – Director Programs (Digital Transformation & Process Optimization) – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Fri, 16 May 2025 23:37:15 GMT

Job description: Job DescriptionYou will be working on a pre-defined hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.Director Programs (Digital Transformation & Process Optimization)

  • Please note that this role is at Toronto office.

How You’ll Make an Impact:Position OverviewThe Director Programs (Digital Transformation & Process Optimization) is responsible for the oversight and delivery of programs within Fidelity Investments Canada ULC (FIC), including leading and managing the portfolio of initiatives, managing the budget, risk, and timelines based on priorities for the program. In addition, the incumbent is responsible for leading, tracking, reporting, and presenting updates on the program deliverables.Key AccountabilitiesProgram Management

  • Responsible for program governance, strategy, oversight, and meeting the objectives of the programs.
  • Partner with the Steering Committee and leadership team members to set strategic direction for the team.
  • Collaborate with business leads across Fidelity on the business strategy, projects, and deliverables, including resourcing, funding, and prioritization
  • Lead steering committee meetings, working group meetings, and other meetings as required
  • Actively manage risks across the programs
  • Provide program level reporting and updates to the steering committee and other stakeholders as required
  • Build strong relationships with business and technology stakeholders.

Scrum Team Sponsor

  • Partner with technology and business stakeholders to stand up scrum teams as required for the program.
  • Provide strategic direction for the scrum teams supporting the programs, ensuring alignment with the program goals and vision of the steering committee.
  • Advocate for the scrum teams, and support risk mitigation and removal of any roadblocks
  • Monitor progress of the teams and report to the steering committees and/or other senior executives as required.
  • Partner with the Agile Delivery Office to ensure proper governance, reporting, and support is in place for the scrum teams.

Relationship Management

  • Collaborate with stakeholders across the company to understand business needs, and partner to drive solutions.
  • Build effective working relationships with stakeholders to gain support and drive change across various divisions.
  • Collaborate with business partners, executive sponsors, and project teams.
  • Manage vendor and client relationships as required.
  • Prepare effective portfolio communications and presentations for various audiences, including senior executives

People Management

  • Set strategic direction for the team.
  • Manage a team of individuals who support the program, in addition to providing oversight for delivery of initiatives managed by leaders under different reporting lines.
  • Assign project responsibilities across the team, clearly defining deliverables and performance expectations.
  • Manage performance and development of the team, including partnering with the team on development opportunities.
  • Conduct regular one-on-ones, formal and informal coaching.
  • Responsible for working with the team to create accountability to achieve and exceed performance metrics and goals.
  • Successfully execute end to end yearend performance review cycle.
  • Work with HR Business Partners to develop talent management strategies to attract and retain talent.
  • Drive employee engagement by supporting and promoting people programs and enabling Fidelity’s culture.

What We Are Looking For:Experience

  • 5-10 years of project or program management experience with at least 2 years in program management.
  • 2+ years’ experience in people management, strong leadership and team management abilities, with a commitment to employee development reference with the job evaluation.
  • Experience working in financial services.
  • Experience working in an agile delivery environment.
  • Proven track record of managing complex, cross-functional projects and or programs.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Strong analytical and problem-solving skills with a focus on data-driven decision-making.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm under pressure.

Education:

  • University degree (Bachelor’s Degree) or equivalent work experience.
  • Project Management certifications (PMP or Agile) or equivalent experience.
  • Completion of MBA would be considered as an asset.

Designations, Licenses, or Accreditations

  • Completion of Canadian Securities Course (CSC) and/or IFIC certifications would be considered as an asset.

This is the right opportunity for you if you:

  • Strong written and verbal communication skills across all levels of the organization.
  • Ability to build and maintain strong relationships across stakeholders at all levels.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple competing priorities, while maintaining attention to detail.
  • Effective influencing, conflict resolution and change management skills.
  • Leadership and management skills with a focus on developing a high performing team.
  • Highly organized with strong attention to detail.
  • Ability to summarize complex information into presentations for senior audiences.

Some of the ways we’ll help you feel valued and supported as part of our team:

  • Flexible working arrangements – 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Fri, 23 May 2025 03:47:38 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).
You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply nowPowered by JazzHR

Happy Mammoth Overview:

Happy Mammoth is a rapidly growing natural food tech company that specializes in gut, digestive, and microbiome health products and supplements. The brand aims to help clients achieve lasting health improvements and live fulfilling lives. They operate in the U.S., Australia, and Europe.

Job Opportunity: Conversion Rate Optimization (CRO) Lead

Key Responsibilities:

  • Direct CRO efforts across Shopify stores, landing pages, sales funnels, and campaigns.
  • Analyze user behavior using tools like heatmaps and funnel analytics to identify optimization areas.
  • Execute A/B tests to boost conversion rates and develop strategies to increase Average Order Value (AOV).
  • Collaborate with development and design teams to create high-converting ecommerce experiences.
  • Ensure all online assets are mobile-optimized and user-friendly.
  • Track key metrics to drive continuous improvement.

Qualifications:

  • 5+ years in CRO, ecommerce optimization, or related digital roles.
  • Expertise in user behavior analysis, funnel building, and A/B testing.
  • Proficiency in Shopify and ecommerce tech.
  • Strong project management skills and a proactive, data-driven mindset.
  • Experience in high-growth direct-to-consumer brands is a plus.

Benefits:

  • 100% remote work flexibility.
  • Join a creative, fast-paced team that values ownership and results.
  • Opportunities for training and professional growth.

Call to Action:
Interested candidates are encouraged to apply.

Conversion Rate Optimization Manager – Happy Koala – Toronto, ON

Company: Happy Koala

Location: Toronto, ON

Expected salary:

Job date: Thu, 22 May 2025 22:16:28 GMT

Job description: About Happy MammothHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.If you’re passionate about optimizing ecommerce funnels, increasing conversion rates, and driving measurable revenue growth through smart, data-backed strategies, this is the opportunity for you.What You’ll Be DoingYou will lead all of Happy Mammoth’s Conversion Rate Optimization efforts across Shopify stores, landing pages, sales funnels, quizzes, and special campaign assets (like Black Friday and Valentine’s Day launches).
You’ll be responsible for both strategy and execution – working hands-on with our developers and designers to bring ideas to life and optimize the entire customer journey.Conversion Rate Optimization and Growth Strategy

  • Analyze user behavior through heatmaps, session recordings, and funnel analytics to identify friction points and prioritize optimization initiatives.
  • Set up, execute, and analyze A/B tests to increase conversion rates across landing pages, product pages, quizzes, checkout flows, and upsells.
  • Lead optimization projects to improve the CR of our Shopify stores, sales funnels, and newly launched campaigns.
  • Develop strategies to increase AOV.

Asset Development for Acquisition and Campaigns

  • Plan, develop, and optimize new acquisition assets such as quizzes, landing pages, and special product launch pages.
  • Work closely with the development and design teams to build high-converting, fast-loading ecommerce experiences.
  • Collaborate with the marketing team during product launches and peak sales periods to maximize performance.

Execution and Team Collaboration

  • Translate insights into clear action plans for developers and designers.
  • Ensure all pages and funnels are mobile-optimized, user-friendly, fast, and designed for high conversion.
  • Track key metrics like conversion rate, bounce rate, AOV, and page speed to ensure continuous improvement.

What We’re Looking For

  • 5+ years experience in CRO, ecommerce optimization, or digital growth roles
  • Deep knowledge of user behavior analysis, funnel building, and A/B testing methodologies.
  • Strong hands-on experience with Shopify and ecommerce tech stacks
  • Project management skills — able to run and communicate projects smoothly across teams
  • A strategic and data-driven mindset with a love for experimentation
  • A proactive, solution-oriented attitude and a passion for ownership
  • Bonus points for experience in high-growth DTC (direct-to-consumer) brands

Why Work With Us?

  • 100% remote—work from anywhere in the world.
  • Be part of a fast-growing, non-corporate company where speed and creativity matter.
  • Work with a high-performance team that values ownership, autonomy, and results.
  • Access to training, tools, and a culture of innovation and growth.

Ready to Optimize, Scale, and Create Beautiful E-commerce Experiences?
Apply now

Happy Mammoth Overview:
Happy Mammoth is a rapidly expanding natural food tech company that sells health-focused products across the U.S., Australia, and Europe. The company specializes in gut, digestive, and microbiome health foods and supplements aimed at helping clients achieve lasting health improvements.

Job Opportunity:
The company is seeking a Conversion Rate Optimization (CRO) expert to enhance its eCommerce efforts on Shopify and other platforms.

Key Responsibilities:

  • Lead CRO initiatives for Shopify stores, landing pages, and sales funnels.
  • Analyze user behavior to identify areas needing improvement.
  • Execute and evaluate A/B tests to boost conversion rates.
  • Collaborate with development and design teams to create high-converting websites.
  • Develop and optimize new acquisition assets and campaign pages.

Desired Qualifications:

  • 5+ years in CRO or eCommerce optimization.
  • Strong understanding of user analysis, funnel building, and A/B testing.
  • Hands-on experience with Shopify.
  • Excellent project management and communication skills.
  • A strategic, data-driven approach to problem-solving.

Benefits of Working with Happy Mammoth:

  • 100% remote work opportunity.
  • Join a fast-paced, non-corporate environment that values creativity.
  • Collaborate with a dynamic team focused on innovation and results.
  • Access to training and tools for personal growth.

Call to Action:
Interested candidates are encouraged to apply to help optimize and scale eCommerce experiences.