Pathway Communications – Onsite Desktop Support Technician – Toronto, ON

Company: Pathway Communications

Location: Toronto, ON

Expected salary:

Job date: Sun, 05 Jan 2025 07:56:04 GMT

Job description: About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the websiteKnow more about Pathway by accessing the link:Job Title: Onsite Desktop Support Technician
Location: Onsite Client Location, Toronto Downtown, Ontario
Job Type: Full-TimeSummary:
The Onsite Desktop Support Technician provides front-line support for technical issues, ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and escalating complex issues when necessary. This position requires strong technical expertise, communication skills, and a proactive approach to problem-solving.Key Responsibilities
Technical Support:

  • Respond to and resolve technical issues reported by users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Provide technical support for desktop, laptop, printers, and mobile devices.
  • Assist with software installations, updates, and configurations.

Incident Management:

  • Log, track, and close tickets in the service desk system, ensuring all details are accurately documented.
  • Escalate unresolved issues to the appropriate teams as per service-level agreements (SLAs).
  • Follow up with users to ensure issues are resolved to their satisfaction.

On-Site Support:

  • Provide hands-on support for technical problems that cannot be resolved remotely for issues relating to system (Windows-based and Mac) and related applications.
  • Set up and configure hardware and software for new employees.
  • Maintain and troubleshoot AV (Audio -visual) systems for meetings and conferences.

User Training and Documentation:

  • Educate end-users on best practices, system functionality, and self-help tools.
  • Create and update documentation, including FAQs and user guides.

System Maintenance

  • Troubleshooting issues relating to the system (Windows-based and Mac) and related applications.
  • Perform routine hardware maintenance and upgrades.

Qualifications and Skills

  • Education: Diploma or degree in Computer Science, Information Technology, or related field.
  • Experience:
  • 2-4 years of experience in technical support or IT service desk roles.
  • Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues.
  • Technical Skills:
  • Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira).
  • Basic understanding of ITIL practices is preferred.
  • Use of ITSMs (ticketing systems like ServiceNow or Remedy)
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.

Work Conditions

  • Full-time on-site role with occasional extended hours during critical incidents.
  • Must be willing to work in variable, rotating shifts including evenings, weekends, and public holidays.
  • CPIC clearance and strict adherence to PCI standards
  • Physical ability to lift and carry equipment weighing up to 20kg.

Key Performance Indicators (KPIs)

  • First Call Resolution Rate.
  • Average Time to Resolve Tickets.
  • Customer Satisfaction Scores (CSAT).
  • SLA Compliance Rates.

How to apply
If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: “Onsite Desktop Support Technician”, including details of qualifications and training, work experience, expected minimum hourly compensation and why you feel this would be suitable position for you. You can apply through the link posted or send us your updated resume at recruitment@corp.pathcom.com
We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.Powered by JazzHR

Pathway Communications – Customer Success Lead – Markham, ON

Company: Pathway Communications

Location: Markham, ON

Job description: . Provide field feedback to sales, marketing and operations teams to improve service delivery. Analyze customer data…
The content highlights the importance of providing feedback from the field to sales, marketing, and operations teams in order to improve service delivery. This feedback should be based on analyzing customer data to identify areas for improvement and enhance overall customer satisfaction. The collaboration between these teams is essential for making data-driven decisions and continuously improving service offerings.
Title: Administrative Assistant

Location: Toronto, ON

Overview:

We are seeking an organized and efficient Administrative Assistant to join our team in Toronto. The ideal candidate will be responsible for providing administrative support to our management team and ensuring the smooth operation of our office.

Responsibilities:

– Manage and organize office operations and procedures
– Answer and direct phone calls
– Process and manage incoming and outgoing correspondence
– Maintain electronic and hard copy filing systems
– Schedule and coordinate appointments and meetings
– Assist with the preparation of reports and presentations
– Perform general administrative tasks as needed

Qualifications:

– High school diploma or equivalent
– Proven experience as an administrative assistant or office administrator
– Strong organizational and time-management skills
– Proficiency in Microsoft Office Suite
– Excellent written and verbal communication skills

If you are a proactive individual with a keen eye for detail and a passion for administrative work, we would love to hear from you. Apply today to join our team!

Expected salary:

Job date: Sun, 30 Jun 2024 04:39:17 GMT

Senior Program Manager, International Pathway Year


Company: Dalhousie University

Location: Halifax, NS

Job description: Director, English Language Studies and University Access, Senior Program Manager IPY is directly responsible for the management… or marketing. Demonstrated planning, organizing, project management, and supervising skills, as well as the ability to work…

Expected salary: $58103 – 77730 per year

Job date: Fri, 10 Nov 2023 03:23:10 GMT

Apply for the job now!

Senior Program Manager, International Pathway Year


Company: Dalhousie University

Location: Halifax, NS

Job description: Director, English Language Studies and University Access, Senior Program Manager IPY is directly responsible for the management… or marketing. Demonstrated planning, organizing, project management, and supervising skills, as well as the ability to work…

Expected salary: $58103 – 77730 per year

Job date: Thu, 02 Nov 2023 03:35:58 GMT

Apply for the job now!

Senior Director, MarketingPathway HealthEtobicoke, ON$120,000 – $150,000 a year Goals of the position will be to develop strong brand/co-brand, marketing, launch health and wellness products (including cannabinoid based) as well as ensuring… 11 days ago·More…View all Pathway Health jobs – Etobicoke jobsSalary Search: Senior Director, Marketing salaries in Etobicoke, ON

Company Overview

At Pathway Health, we are committed to delivering personalized care to help improve a patients’ quality of life. We strive to provide patients with timely access to personalized treatment plans using advanced and clinically proven solutions to achieve the best outcomes.

Pathway Health is one of the largest providers of out-of-hospital pain management services in Canada. We own and operate nine community-based clinics across four provinces where our team of health professionals work together to help patients by using a variety of evidence-based approaches. Our patient care programs utilize an interdisciplinary approach that includes trained pain specialists, physical and occupational therapists, psychologists, nurses, and other healthcare providers. Pathway Health has also developed an expertise in harm reduction where medicinal cannabis is being used as an alternative to traditional opioids.

Our Company is a start-up, with acquired businesses that have set the stage for us to continue in our growth. If you are passionate about making a difference; have developed relationships with Pharmacy Partners, hands-on while driving results, entrepreneurial in nature; and committed to delivering on the overall strategy, then this could be your next opportunity. Having worked within Chronic Pain, Disease State Pain and or the Cannabinoid industry would be a strong bonus.

Position Overview

Working across the business, you will apply your thought leadership on our overall branding as well as that of our technology platforms, products and services. We are looking for someone that has developed relationships with large pharmacy partners that can leverage those relationships in this position. There will be a strong focus on retail product, co-branding and white label opportunities to increase revenue and growth of the brand.

Goals of the position will be to develop strong brand/co-brand, marketing, launch health and wellness products (including cannabinoid based) as well as ensuring consistent messaging across all stakeholders to support the branding and marketing plan that will enhance and promote Pathway Health Corp’s reputation and visibility in Canada to start and other geographies as the Company grows. The role needs to consider long-and short-term financial implications, competitive factors, internal/external stakeholders, and customers.

You will work closely with the management teams of the Company and its operating subsidiaries to develop marketing and communication strategies for the stakeholders in chronic pain management of the healthcare market, including physicians, patients, Licensed Producers, Pharmacy Partners, and pharmacists, as well as product branding and co-branding.

Here are a few ways you will make a difference:

§ Oversee the creation and implementation of marketing & communications plans for new product launches, sales campaigns and co-branded licensed producer or private label pharmacy marketing opportunities

§ Develop, source, and cultivate retail opportunities to aggressively grow the Pathway Health Corp. brand through co-branding of products with Licensed Producers and Pharmacy Partners, as well as other streams that fit within the Company’s model

§ Bring expertise on leading trends and best practices in the area of traditional & digital marketing, communications & brand development

§ Pioneer and implement measurable strategies that profitably increase revenue and grow the brand

§ Inspire and create effective, consistent communications, appropriate for the marketing collateral depending on medium, and target audiences, in alignment with the vision and mission of the team, department and division

§ Continue to strengthen the brand’s unique and compelling image, personality, and voice to build relevance and equity among target consumer audiences, and maintains and improves the reputation of the company and its stakeholders

§ In collaboration with corporate and business development teams, work with select Licensed Producers and Pharmacy Partners, in building strong marketing strategies including digital, social media, out-of-home, direct mail, and traditional marketing tactics

§ Communicate with management to cultivate an aesthetic and brand that reflects the Company’s core values and ideals

§ Mobilize the execution of the team to deliver high ROI results with speed and efficiency

§ Establish a best-in-class social, digital and web presence that drives consumer awareness, engagement, affinity and purchase

§ Drive experience-oriented strategies on the marketing team and consider how individual materials and deliverables help tell the brand story to our audience

§ Develop and maintain a rich and comprehensive brand narrative, voice, look and feel, including brand guidelines

§ Lead the creation of new names and positioning for products so that our brand architecture is clear and provides competitive differentiation.

§ Ensure that the company’s websites improve image, drive customer engagement and sales, and showcase attractiveness as an employer

§ Work with Internal Communications team to develop and implement strategies to ensure all team members have a deep understanding of brand

§ Develop and implement a cohesive marketing plan to increase brand awareness

§ Build relationships with media and stakeholders through creative PR strategies

§ Monitor all marketing campaigns and improve them when necessary

§ Prioritize marketing projects and allocate resources accordingly

§ Prepare regular reports and presentations on marketing metrics for the CEO

§ Conduct market analysis to identify challenges and opportunities for growth

§ Provide guidance and ideas to organize effective marketing event

§ Track competitors’ activities and closely monitoring competitors’ successes and failures and learning from them

§ Prepare and review monthly, quarterly, and yearly budgets, and allocate resources appropriately

§ Conduct market research and implement ne w strategies based on findings

§ Monitor industry trends and schedule meetings to share new information with the team

§ Lead and manage direct reports to achieve overall objectives; hire, performance manage, career develop, coach and train team members

§ Set daily, weekly, monthly, and yearly targets, and implement various incentives to ensure they are achieved

§ Ability to work within budget and ability to pivot quickly

Abilities and Knowledge:

§ Proven work experience as a Marketing Director, or other senior role

§ Demonstrated experience in retail product branding/marketing/launch (Health Care Products preferably)

§ Solid understanding and experience working with partners to co-brand retail consumer products and services

§ Demonstrated experience designing and implementing successful marketing campaigns

§ Solid knowledge of SEO, web analytics and Google AdWords

§ Experience with CRM software and digital marketing tools and techniques

§ An entrepreneurial, agile, creative mindset

§ A focus on leadership by example, a bias for results and execution, and the humility and confidence to put team success ahead of self.

§ Excellent written and verbal communications skills

§ Strong analytical and project management skills with ability to meet objectives in a timely manner

§ Strategic mindset, with ability to make difficult decisions

§ Plan and control budget and expenditures

Education and Experience:

§ Minimum undergraduate degree – preferably with a marketing and brand development focus

§ Minimum of 10 years of relevant experience in marketing / communications & brand development with a recent focus in partner co-branding, preferably in consumer products

§ Medical industry and / Pharmacy retail experience would be a strong asset

§ Experience within medically focused Cannabinoid Companies a strong asset

§ Ability to work with outside agencies or vendors

Requirement

§ All employees /consultants / allied partners working within any of our offices or clinics must be fully vaccinated and provide proof of vaccination

§ Under health & safety legislation, employees / consultants / allied partners working within any of our clinics or places of work have an obligation to ensure the safety of themselves and those around them, which includes the assurance that they have immunity to the covid-19 virus, unless there is a medical or religious reason not to

§ If this is the case, a conversation with Human Resources is required to discuss and determine how we can ensure your protection and the protection of those around you

** Management reserves the right to change the scope of the role acting reasonably. **

Pathway Health Corp. is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all facets of our selection process.

If you are interested in exploring this opportunity with Pathway Health, please submit your resume and cover letter with hourly rate expectations. Only candidates selected to move forward in the hiring process will be contacted.

Job Types: Full-time, Permanent

Salary: $120,000.00-$150,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Stock options
  • Vision care

Schedule:

  • Monday to Friday

Application question(s):

  • How many years of product while labeling experience do you have?
  • How many years of experience do you have working with Pharmacies?
  • How many years of experience do you marketing Medical Cannabinoid products?

Education:

  • Bachelor’s Degree (preferred)

Experience:

  • Marketing: 10 years (preferred)

Language:

  • and write in English (required)
  • and write in French (preferred)

Work remotely:

  • No

Senior Director, Marketing


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