PointClickCare – (Canada) Customer Success Manager, Senior Living – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $88000 – 95000 per year

Job date: Tue, 11 Feb 2025 23:56:29 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.Travel Requirement – 50%Key Responsibilities:

  • Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite)
  • Demonstrates a fluid understanding of all market segments and lines of business by contributing to cross functional initiatives and discussions.
  • Advanced understanding of product, industry, and company and apply a prescriptive approach to relevant value-based customer conversations.
  • Leverages PointClickCare Customer Success methodology and exceptional communication skills to build a comprehensive strategy to align on customer initiatives, goals and outcomes.
  • Develop joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines and communication.
  • Eliminates barriers to customer advocacy and expansion.
  • Facilitates Executive Business Reviews with between economic decision makers and PointClickCare executive sponsors to drive business alignment on desired outcomes.
  • Works as a Trusted Advisor to provide strategic guidance and a path to value with Customer Executive Leadership and internal account teams.
  • Work cross functionally with internal teams to maximize expansion, adoption, and retention of tools. Exceptional balance of revenue growth and retention outcomes.
  • Works closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to achieve organizational goals.
  • Providing early warning and turnaround strategies that focus on customer health and mitigate churn
  • Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts.
  • Advocates on behalf of accounts with other departments in PointClickCare by developing positive internal working relationships.
  • Builds and maintains a portfolio of reference accounts
  • Demonstrates empathy in all customer dealings.
  • Consistently demonstrates tact and confidence when engaging in difficult conversations.
  • Lead strategic Customer Success initiatives.
  • Onboards and provides mentorship to new team members to the Customer Success Organization.
  • Effective working with multiple levels of the customer organization.
  • An excellent communicator/speaker able to quickly gain buy-in.
  • Flexible when facing tough calls and embraces difficult conversations.
  • Dedicated to meeting customer and company expectations.
  • Conveys outcomes and objectives timely via written documentation.
  • Exceeds all KPI targets, including NRR, while maintaining strong client relationships.
  • Complete CSM Certification within 12-months of hire.

Required Experience:

  • You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
  • Experience in a customer-facing role within a Saas/tech company
  • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers.
  • Proven track record of sustaining and growing complex relationships.
  • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
  • Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Bachelor’s degree in a relevant field or equivalent practical experience
  • Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style.
  • Experience using a CRM tool (Salesforce and/or Gainsight)

$88,000 – $95,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $88,000 – $95,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $88,000 – $95,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Project Manager – Northeast – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $87000 – 94000 per year

Job date: Sat, 08 Feb 2025 23:35:02 GMT

Job description: Job Location:This position is open to remote candidates, but will need to support Eastern Time Zone working hours. Region includes: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VTUp to 25% travel to client sites could be required.Position Summary:Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.Key Responsibilities:

  • Thoroughly understanding the customer’s business and technical needs
  • Acting as primary interface to client business units during all phases of the project
  • Perform project kick-off meetings with customers and delivery resources
  • Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
  • Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
  • Monitor and report on project progress, problems and recommended solutions to the customer
  • Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
  • Report on deployments, schedules, budgets and revenue using internal methods.
  • Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
  • Successfully manages several competing priorities.
  • Contribute to the overall goals and objectives of the project Management Office
  • Creating project plan, identifying scope, goals, deliverables, timelines and required resources
  • Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
  • Supporting customers in migration from current to future state in the most optimal way
  • Updating and tracking project timelines and deliverables
  • Providing direction and support to the implementation team and reviewing deliverables prepared by the team
  • Managing project issues and dependencies

Required Experience:

  • Experience in project management at a skilled level.
  • Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
  • PMP designation an asset
  • Great attitude and work ethic.
  • Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
  • Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
  • An attention to detail and a passion to achieve quality outcomes is critical.
  • Self-starter with the ability to take on new challenges.
  • You are a quick learner with strong analytical and problem solving skills.
  • Ability to self-manage, and monitor and track key performance indicators .

$87,000 – $94,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,000 – $94,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-JD1#LI-Remote

PointClickCare – Content Writer (UX/UI) – Canada Remote – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $78100 – 84000 per year

Job date: Sat, 08 Feb 2025 23:29:17 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the Role:A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.Key Strengths:

  • Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
  • Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
  • Understand how to structure language in both XML and JSON formats.
  • Worked in authoring and publishing content management systems (CCMS).
  • Background working in agile development with cross-functional teams including Product Management, and Engineers.
  • Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
  • Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.

Bonus Skills:

  • Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
  • Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.
  • A portfolio of work you have done. Including instructional documentation.

$78,100 – $84,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 – $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-AT1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Application Engineer: NetSuite/Salesforce – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $99000 – 106500 per year

Job date: Wed, 12 Feb 2025 23:17:29 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:The Senior Application Engineer: NetSuite/Salesforce plays an important role focused on prioritizing deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. A continuous-improvement mindset and a positive, supportive, personality is essential to the success of this role.The Senior Application Engineer: NetSuite/Salesforce will be responsible for aiding the process of defining and developing the system requirements of our internal business partners. The Engineer will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group.This role serves as a key supporter of our NetSuite and Salesforce implementations, ensuring that customization and configuration decisions are made with the long-term health of these applications in mind. The role will focus heavily on cross-functional team collaboration, NetSuite and Salesforce configuration/customization, and internal business unit consulting.Key Responsibilities:· Serve as day-to-day technical platform consultant for cross-functional teams and business units such as Sales, Professional Services, Finance etc.· Translate business requirements and project objectives into detailed system requirements and/or use cases, technical designs and implement NetSuite and Salesforce solutions ensuring alignment with business requirements, Org health reduction of technical debt.· Configure NetSuite modules based on business requirements.· Develop SuiteScripts to extend and enhance system functionality.· Create and modify SuiteFlow workflows to automate business processes.· Determine when to use declarative versus programmatic methods adhering to industry best practices· Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements· Design, build, implement, document and test scalable Salesforce solutions or enhanced applications while leveraging the maximum benefit from systems and minimizing technical debt.· Peer review, perform unit test and ensure that configurations maintain standards, integrity and reliability of core applications and integrations.· Maintain industry standard code documentation· Perform technical support processes and activities for the implementation of new or existing applications· Monitor the efficiency and effectiveness of application operations and troubleshoot potential defects, as necessary· Evaluate new products and services to judge their suitability for use· Preliminary research and investigation of software and technologies· Coach and mentor peers on Salesforce and NetSuite development best practices· Other duties as assignedRequired Experience:· University degree or College diploma· 5+ years hands-on experience as NetSuite Developer· 2+ years hands-on experience as Salesforce Developer· NetSuite Application Developer Certification preferred· NetSuite Administrator and Foundation certifications are preferred.· Expert experience of SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.· Experience with SuiteCommerce is preferred.· Experience working on DevOps pipelines e.g., Copado or similar· Experience with GitHub preferred· Solid understanding of Sales & Service Cloud key concepts, including: Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management· Salesforce developer certifications preferred· Salesforce Administrator certifications preferred· Proficient in Apex, JavaScript, and VisualForce· Strong written and verbal communication skills· Strong organization, time management, and multi-tasking skills· Ability to communicate with technical and non-technical audiences· Ability to learn quickly and a continuous learning mindset preferred#LI-AJ1#LI-remote$99,000 – $106,500 a yearPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Senior App Sec Engineer – Toronto, ON

Company: PointClickCare

Location: Toronto, ON

Expected salary: $108000 – 132200 per year

Job date: Wed, 12 Feb 2025 23:42:14 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .The TeamThe Application Security team consists of a group of highly skilled engineers who are passionate about safeguarding our company’s applications and platforms. With a mix of remote and hybrid team members, we embrace flexibility while fostering strong collaboration across projects. Our team operates at the forefront of application security, offering opportunities to work on innovative solutions, tackle complex challenges, and make a meaningful impact on the company’s security posture. Joining this team means becoming part of a supportive environment that values growth, learning, and cutting-edge security practices.The Senior App Sec Engineer plays a key role in ensuring the security of our applications and systems by supporting the design and implementation of secure architecture practices. This role exists to help the organization proactively identify and mitigate security risks during the development lifecycle, ensuring alignment with industry best practices and compliance standards. As a Junior Architect, you will collaborate with development teams to integrate security into application designs, assist with threat modeling, and support the adoption of secure coding standards. This position provides an excellent opportunity to grow technical and architectural skills in a fast-paced, security-first environment.Key Responsibilities· Assist in designing secure application and system architectures that align with organizational and compliance requirements.· Collaborate with senior architects and development teams to ensure security is integrated into design and development processes.· Responsible for contributing to the development of secure and scalable frameworks by assisting senior architects in designing and implementing foundational components that align with organizational security standards and best practices.· Document security controls and architectural decisions for future reference.· Perform threat modeling to identify and evaluate potential security risks in application designs.· Work with cross-functional teams to recommend mitigation strategies for identified threats.· Maintain and update threat models as applications and systems evolve.· Provide guidance on secure coding practices and assist development teams in adhering to security standards.· Review technical specifications and requirements to ensure security is embedded throughout the development lifecycle.· Conduct security-focused design reviews for new features and applications.· Support the implementation and integration of security tools into CI/CD pipelines.· Help monitor and analyze tool outputs to identify and prioritize security improvements.· Research and suggest tools or technologies to enhance security architecture practices.· Assist in developing and delivering training sessions on secure design principles and practices.· Stay current with industry trends and emerging threats to contribute to team knowledge sharing.Qualifications and Skills· 5-7 years of experience in equivalent role.· Bachelor’s degree in computer science, Cybersecurity, or related field.· Basic understanding of OWASP Top 10 and common vulnerabilities (e.g., SQLi, XSS, CSRF).· Familiarity with advanced vulnerability classes, such as business logic flaws and secure application design principles.· Awareness of software architecture patterns and principles (e.g., microservices, REST APIs).· Understanding of secure architecture frameworks like SABSA or CSA.· Good exposure to threat modeling techniques (e.g., STRIDE).· Hands-on experience performing and documenting threat models for applications and systems.· Familiarity with secure software development lifecycle (SDLC) principles.· Experience integrating security requirements into SDLC and collaborating with development teams.· Proficiency in a programming language (e.g., Java, JavaScript and Python).· Awareness of cloud security principles and basic knowledge of platforms like AWS, Azure, or GCP.· Hands-on experience implementing or auditing cloud security controls in a major cloud provider.· Strong analytical skills with the ability to communicate basic security concepts to development teams.· Proven ability to lead discussions on security design, risk prioritization, and architecture improvements.· Familiarity with security tools (e.g., static code analysis, SAST/DAST tools).· Experience configuring and using security tools within CI/CD pipelines for automated security testing.#LI-AJ1#LI-hybrid$108,000 – $132,200 a yearPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Sr. Application Engineer: NetSuite/Salesforce – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $99000 – 106500 per year

Job date: Wed, 12 Feb 2025 23:09:59 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:The Senior Application Engineer: NetSuite/Salesforce plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. A continuous-improvement mindset and a positive, supportive, personality is essential to the success of this role.The Senior Application Engineer: NetSuite/Salesforce will be responsible for aiding the process of defining and developing the system requirements of our internal business partners. The Sr. Salesforce Developer will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group.This role serves as a key supporter of our Salesforce and NetSuite implementation ensuring that customization and configuration decisions are made with the long-term health of Salesforce and NetSuite in mind. The role will focus heavily on cross-functional team collaboration, Salesforce and NetSuite configuration/customization, and internal business unit consulting.Key Responsibilities:

  • Serve as day-to-day technical platform consultant for cross-functional teams and business units such as Sales, Professional Services, Finance etc.
  • Translate business requirements and project objectives into detailed system requirements and/or use cases, technical designs and implement Salesforce solutions ensuring alignment with business requirements, Org health reduction of technical debt.
  • Determine when to use declarative versus programmatic methods adhering to industry best practices
  • Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements
  • Configures NetSuite modules based on business requirements.
  • Develops SuiteScripts to extend and enhance system functionality.
  • Creates and modifies SuiteFlow workflows to automate business processes.
  • Design, build, implement, document and test scalable Salesforce solutions or enhanced applications while leveraging the maximum benefit from systems and minimizing technical debt.
  • Peer review, perform QA checks and ensure that configurations maintain standards, integrity and reliability of Salesforce and integrated applications.
  • Maintain code documentation, and write / maintain test classes for all custom development
  • Perform technical support processes and activities for the implementation of new or existing applications
  • Monitor the efficiency and effectiveness of application operations and troubleshoots potential defects, as necessary
  • Develop and deliver training materials and technical design documentation on the various products under the Enterprise Applications group
  • Evaluate new products and services to judge their suitability for use
  • Preliminary research and investigation of software and technologies
  • Coach and mentor peers on Salesforce and NetSuite development best practices
  • Other duties as assigned

Required Experience:

  • University degree or College diploma
  • Salesforce Administrator certification
  • Salesforce Platform App Builder certification
  • Salesforce Platform Developer certification
  • 5+ years hands-on experience as Salesforce Developer
  • 2+ years hands-on experience as NetSuite Developer
  • Expert understanding of Sales & Service Cloud key concepts, including: Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management
  • CPQ & Billing, Experience Cloud, and CRM Analytics experience is a major asset
  • Salesforce Platform Developer II certification
  • Proven business process acumen
  • Proficient in Apex, JavaScript, and VisualForce
  • NetSuite Application Developer Certification preferred
  • Working experience of SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.
  • Experience with SuiteCommerce is preferred.
  • NetSuite Administrator and Foundation certifications are preferred.
  • Experience with Financial Force Library (FLib) a major asset
  • Demonstrating strong written and verbal communication
  • Collaborating across multiple internal teams
  • Demonstrating organization, time management, and multi-tasking skills
  • Communicating with technical and non-technical audiences

#LI-AJ1#LI-remote$99,000 – $106,500 a yearPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Sr Data Governance Analyst – (10-month Contract) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $50 – 65 per hour

Job date: Tue, 11 Feb 2025 23:38:12 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:Reporting to the Senior Manager of Data Governance & Quality, the Sr Data Governance Analyst is responsible for assisting to develop, implement, and evaluate a data governance framework that applies to the entire organization. This position will work with SMEs across all business domains within PointClickCare to understand and address data quality issues and help expand the data stewardship network to achieve data quality and governance goals.The Sr Data Governance Analyst will improve the integrity, discoverability, and accessibility of shared data assets by leading the integration and enterprise-wide use of Data Governance Tools and Technologies to improve data value creation across the enterprise. This position brings value through the insights and recommendations from data analyses and collaboration with the business to enhance data quality, improve data practices, and enable strategic decision-making.As we demonstrate value from data, we are looking for passionate, experienced, and curious people like you to join our important journey to advocate for data quality initiatives and evangelize the data excellence culture.This position supports the expansion of the growing emphasis on data quality and data governance in a highly data-driven organization. Applicants must be eligible to work in Canada or the U.S. The ideal candidate brings seasoned experience in data quality practices, data governance and cross-functional business-facing projects.Duties and Responsibilities:

  • Provide the Corporate Data Office team with data analysis from researching systems and processes, profiling data via SQL queries, and validating data quality requirements.
  • Develop workflows within Erwin Data Intelligence/Data Quality Suite
  • Develop integrations between Erwin Data Intelligence/Data Quality and other metadata and lineage tools (Purview, Manta, etc)
  • Design and build comprehensive Data Quality Solution for the data residing in the Azure cloud
  • Support data governance and data quality initiatives by developing and implementing data quality dashboards, rules, communication, and adoption.
  • Coordinate with various stakeholders and leaders across business functions to operationalize the Data Governance Framework (training and education, developing data stewardship, data custodian roles, data dictionary, definitions and documentation, approval, and sign-off protocols).
  • Support data quality management and data quality issue prioritization.
  • Contribute to the ongoing maintenance of data governance and data quality policies, processes, and documentation.
  • Support corporate data quality initiatives through recommendation for solutions and leadership around data validation.
  • Analyze and understand corporate data across data domains, on both source and target levels.
  • Collaborate with other data analysts from cross-functional teams to address data quality issues and educate data stewardship on data governance principles.
  • Develop excellent rapport and communication skills with business partners, cross-functional leaders, developers/engineers, data analysts, as well as the management team. Ensure high levels of customer satisfaction.
  • Identify new opportunities for data governance continually.

Skills and Experience

  • Have a post-secondary degree in a relevant field such as Computer Science, Information Management, Mathematics, Healthcare Informatics, or a related discipline.
  • 3-5 years experience in a Data Governance role, preferably within a large organization.
  • Possess a strong understanding of data governance principles, best practices, and industry standards.
  • Have experience in developing and implementing data governance policies, procedures, and standards.
  • Proficient in data management tools and technologies, including data cataloging, data quality, metadata management (Erwin DI/DQ preferred)
  • Strong analytical and problem-solving skills, with the ability to identify data governance issues and propose effective solutions.
  • Experience working with relational databases, particularly utilizing SQL for data manipulation and analysis.
  • Experience with CRM tools such as SalesForce and NetSuite will be considered a strong asset.
  • Have hands-on experience in data visualization tools such as PowerBI.
  • Possess the ability to work independently, effectively manage multiple projects simultaneously, and meet deadlines.

$50 – $65 an hourCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base range for this position is $50-$65 per hour.Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.Non-overtime Eligible#LI-MG1#LI-RemoteIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Software Implementation Consultant – Rapid Services Pharmacy – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $75200 – 80900 per year

Job date: Fri, 31 Jan 2025 23:29:16 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the Role:As part of the Professional Services, the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.The Consultant (Rapid Services) will report to the Manager, Professional Services.Consultant (Rapid Services) are primarily responsible for single resources delivery of Pharmacy Products including Pharmacy Transitions and QuickMAR. From planning to go live, you will work independently to guide our clients through their implementation experience.Key ResponsibilitiesProject Management:

  • Lead multiple concurrent implementation projects.
  • Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
  • Exercise full autonomy and ownership of the project roster.
  • Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.

Consulting:

  • Facilitate enhancement gathering sessions with clients to identify business objectives.
  • Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
  • Establish and maintain strong customer relationships through excellent communication and collaboration skills.

Configure:

  • Configure client applications, reports, and dashboards.
  • Understand product release and patch processes, planning for potential client impact accordingly.
  • Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes.

Training:

  • Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
  • Coordinate training sessions, including scheduling participants, and required resources.
  • Provide feedback and recommendations for improvements to training processes and program curriculum development.

Your onboarding:Within 1 month, you will * Participate in Corporate onboarding – Learn about PointClickCare, our history, and our values.

  • Participate in Departmental onboarding – Learn our software, our methodology and how you fit into the organization.
  • Work with a peer Buddy – Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
  • 1:1s – Meet the entire team, leadership, and people in supporting teams. Make friends and gain rapport and connections.

Within 2 months, you will: * Achieve key Departmental onboarding landmarks successfully – Learn our key modules and get ready to be client facing!

  • Start a project! With the support of your Buddy, Manager, and the entire team!
  • Take on other ad-hoc client facing or behind the scenes client work.

Within 4 months, you will: * Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.

  • Grow your knowledge – Learn more PointClickCare modules and features.

Within 1 year, you will: * Lead a full roster of projects throughout the entire project cycle.

  • Guide customers towards standard processes
  • Achieve positive customer feedback.
  • Become a Buddy – Pay it forward and help the next generation learn and grow in the role.

Your Key Strengths:

  • Passion for delivering an exceptional customer experience.
  • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
  • Healthcare industry experience nice to have.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value.
  • Undergraduate degree or equivalent work experience in technology preferred

$75,200 – $80,900 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $75,200 – $80,900 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $75,200 – $80,900 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Software Training Specialist, Clinical (Canada) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $80000 – 85000 per year

Job date: Sat, 01 Feb 2025 23:05:24 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:Do you enjoy training and teaching others? Can you make explaining a new technology solution sound easy and exciting for end-users of different technical skills? If so, we’re looking for a candidate that loves working with customers and is passionate in helping them understand and learn software solutions that will help transform their day-to-day workflows and practices!As a member of Education Services, Training Delivery team, the Software Training Specialist is responsible for educating and training both new and existing customers to drive adoption/use of PointClickCare solutions. With your expertise and knowledge, you will work with a diverse set of customers (from small businesses to large enterprises) who have varying technical skills. Through a series of both online and in-person sessions (when required), you will facilitate learning to participants on how to best optimize and utilize our solutions aligned with their day-to-day business practices. Additionally, you will work closely with the Implementation Team to plan, schedule, and deliver an exceptional customer experience.The Software Training Specialist will report to the Sr Manager, Professional ServicesKey Responsibilities:

  • Prepare and deliver quality training to customers based on adult learning principles and best practices
  • Determine individualized and group training plans that address specific business needs
  • Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success.
  • Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support
  • Coordinate training sessions including scheduling of participants and other related resources
  • Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, and Microsoft Teams
  • Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats
  • Promote and enable the use and adoption of online training courses to support ongoing end-user learning
  • Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training
  • Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum
  • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Test, pilot, and document new professional services offerings
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

Required Experience:

  • Post-secondary education in progress or completed
  • Previous client-facing training experience, preferably in the software industry
  • Self-motivated and enthusiastic, with strong interpersonal skills
  • Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users
  • Strong understanding of adult learning concepts/theories, training development techniques, and best practices
  • Strong software & technology aptitude and literacy
  • Excellent presentation skills
  • Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
  • Experience conducting training sessions both in-person and remotely
  • Experience with EHR software preferred
  • Ability to thrive in a high paced, complex team environment
  • Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, Teams, etc.)
  • Ability to travel up to 25% (Passport Required)

$80,000 – $85,000 a yearCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $80,000 – $85,000 +10% Performance Based bonus and benefits. Our salary ranges are determined by job and level.The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.Overtime Eligible#LI-MG1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Sr. Project Manager, Marketing – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $90500 – 97300 per year

Job date: Sat, 01 Feb 2025 23:21:53 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Job Summary:The Sr. Project Manager role is responsible for coordinating cross-functional teams for the planning, execution, and success of complex projects. This role will manage company programs owned by the Marketing team, including but not limited to Brand unifications after an acquisition. The Sr. Project Manager will also contribute to the development and improvement of project management processes, technology and best practices and the cross-functional training to implement.Key Responsibilities:

  • Lead the project lifecycle of multiple projects simultaneously from kick-off to post-mortem.
  • coordinating cross-functional team members to ensure all parties are on track with project requirements, deadlines, and schedules – prepare status reports by gathering, analyzing, and summarizing relevant information – escalate issues to manager when required – maintaining project workflows within Workfront
  • 2 Act as the key contact for internal stakeholders, and a conduit between stakeholders and agencies. – lead and summarize meetings, maintain project documentation and workflows within Workfront
  • 3 Conduct research and planning activities with all departments to build project plans and strategies, including audits, evaluations, and documentation of requirements and resources. – build and maintain project plans at the company level for Marketing lead corporate initiatives (ie. Brand unification) – measure track and report on project performance
  • 4 Contribute to the continuous improvement and development of project management strategies, processes, technology, and best practices used by the PMO – managing the implementation, onboarding, and training

Qualifications & Skills Required:

  • Degree in project management, business, or a related field
  • 7+ years of experience in similar role managing Marketing Initiatives and campaigns
  • In-depth knowledge of project management tools and methodologies
  • Experience in risk management and change management
  • Office travel

5%Preferred Expereince:

  • PMP (Project Management Professional) certification or equivalent
  • Strong leadership skills and comfort working as an individual lead with staff at any level within the organization
  • Excellent communication skills, with the ability to present/speak to all levels of staff and management, including executive level.

$90,500 – $97,300 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $90,500 – $97,300 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.