Business Information Security Manager – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 01:45:49 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.*This is a 12 Month Contract*The Business Information Security Manager will partner with stakeholders in the commercial team to ensure that technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and emerging technology and security threats against Four Seasons. They will lead or contribute to the completion of risk and control design assessments for Commercial applications as well as risk mitigation and remediation plans and remediation strategy. This role will require the candidate to have the ability to serve as a lead expert resource in technology controls and information security for project teams, the business, organization, and external partners. Overall, the successful candidate will act as an outspoken advocate for the importance of privacy and security by design and will insist on the inclusion of these principles early in any Commercial initiative.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Global Information Security.Key ActivitiesCore ActivitiesGuide Commercial partners on a broad range of specific Technology Controls and Information Security programs, policies, and standards.Conduct risk assessment, required controls definition, control procedure appropriateness, vulnerability assessments and any other relevant areas.Ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and emerging technology and security threats.Develop on-going technology risk reporting, monitoring key trends and defining metrics to regularly measure control effectiveness for the Commercial team.Adhere to internal policies and procedures, technology control standards, and applicable regulatory guidelines.Contribute to the review of internal processes and activities and assist in identifying potential opportunities for improvement.Adhere to, advise, oversee, monitor, and enforce enterprise frameworks and methodologies that relate to technology controls / information security activities.Influence behavior to reduce risk and foster a strong technology risk management culture throughout the Commercial team.Demonstrate ability to apply organization IT Security policies at a product and platform level.Participation and coordination activities for Security incidents related to Commercial technologies.Represents the IT Security leadership team at meetings and acts on behalf as requested.Program ManagementSupports Commercial team in planning stages of new initiatives to ensure “secure-by-design” principles are being considered and implemented.Collaborates with Enterprise Architecture and Global IT Security to confirm proposed solutions are compatible with Four Seasons IT standards and processes.Accountable for the understanding of business requirements, validating that solutions will meet internal security requirements prior to development or implementation.Partners with Commercial teams to complete business cases by providing relevant IT Security expertise.Aligns Commercial initiatives with Infrastructure and Security technology roadmaps.Monitors project risks related to IT Security, implement mitigation plans for associated risks.AdvocacyContribute to a compelling vision, clear direction and strategy for the Global IT Security and Commercial teams.Generate enthusiasm and understanding of the IT Security vision and how each discipline contributes to the achievement of that vision.Ensure appropriate processes are in place and executed to drive collaboration and alignment within the IT Security and Infrastructure organization.Stakeholder ManagementInteract and build relationships at all levels of the Commercial organization, including business partners and vendors.Work with Commercial teams globally to ensure compliance with Global IT Security processes, procedures, policies, standards, templates, and guidelines.Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required.Desired SkillsExcellent business acumen and experience managing relationships with fast paced, results driven Marketing professionalsAble to manage conflict, timeline misalignment and can elegantly advocate for the importance of compliance and operational governanceStrong negotiating, influencing and problem resolution skillsPassion for Information Security and Privacy disciplinesHighly critical and analytical dispositionHigh attention to detail and strong listening skillsAbility to work independently with minimal supervisionNatural curiosity and an ability to undertake creative explorationSelf-motivated, with critical attention to deadlines and reportingThe ability to manage tasks simultaneously and meet deadlines within a high energy, fast paced and evolving environmentThe ability to grasp and communicate technical issues to a variety of audiencesStrong advocate for an information risk cultureWell-rounded understanding of the information security risks generated by incorrectly deployed and configured applicationsExceptional communication skills and confidence to engage, challenge and/or make presentations with stakeholders who may have limited expert technical knowledgeExperience, Education and Professional QualificationsBachelor’s degree or equivalent business qualificationsInformation Security Certification or Accreditation an assetExperience working in an Agile business environmentStrong understanding of security best practices including NIST CSF, PCI DSS, and other leading control frameworks.Strong understanding of cloud operations and associated security capabilitiesExperience with Marketing and Commercial technologiesExperience participating in Digital initiatives with a strong predisposition to tying work effort to Objectives and Key Results (OKRs)Strong level of network, application, and other technical security controlsPreferred experience in a hospitality/service environmentThis role will be a Hybrid working model, which will require 2-3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company that values its people and its commitment to providing exceptional guest experiences. The Business Information Security Manager role at Four Seasons involves guiding commercial partners on technology controls and information security, conducting risk assessments, and ensuring security measures are in place to prevent threats. The role also includes program management, advocacy for IT security, stakeholder management, and desired skills such as business acumen, negotiation, and problem resolution. The ideal candidate will have a Bachelor’s degree, information security certification, and experience in an agile business environment. This role will be a hybrid working model based in the Four Seasons Corporate Office in Toronto.

Category Manager – Technology, Innovation and Data – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 05:45:14 GMT

Job description: everything we do. Category Manager – Technology, Innovation and Data (TID) This exciting opportunity will be a key position within the… capability and spend ambitions. The Category Manager is responsible for developing, executing, and managing the procurement…

Category Manager – Food & Beverage – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 08:00:24 GMT

Job description: everything we do. Category Manager – Food & Beverage This exciting opportunity will be a key position within the procurement organization…. The regional Category Manager for Food & Beverages is responsible for developing, executing, and managing the procurement…

Category Manager – Engineering – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 06:20:58 GMT

Job description: everything we do. Category Manager – Engineering This exciting opportunity will be a key position within the procurement organization…. The regional Category Manager for engineering is responsible for developing, executing, and managing the procurement…

Creative Project Manager – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Dec 2024 23:39:53 GMT

Job description: -to-date with industry trends and innovations in creative marketing, digital design, and luxury branding, offering fresh ideas that help…-priority projects. You will collaborate closely with cross-functional teams, including Brand strategy, Marketing, PRSM…

Manager of Safety and Security Technology – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Thu, 28 Nov 2024 08:55:56 GMT

Job description: with Area Directors of Hotel Technology this person is a relationship manager with strong communication skills and the…. Strong understanding of budgets, financial rigour and project delivery. PMP is highly desirable College or University degree…

Catering Coordinator – Four Seasons Hotels – Orlando, FL

Company: Four Seasons Hotels

Location: Orlando, FL

Expected salary:

Job date: Sun, 24 Nov 2024 06:53:33 GMT

Job description: The job involves answering incoming phone calls and helping with overflow calls for various departments including Sales & Marketing, Food & Beverage, and Executive Office. The role includes receiving and responding to inquiries related to sales and marketing, working collaboratively with colleagues and the Planning Committee in a harmonious and professional manner. The position requires excellent communication skills and the ability to handle multiple tasks efficiently.

Manager, Food and Beverage Social Media Marketing – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Thu, 21 Nov 2024 01:10:26 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Food and Beverage Social Media MarketingAt Four Seasons, every stay is a story. We believe luxury – meaningful, personalized, warm – is our love language, and we deliver it one small act at a time with genuine heart. Be a part of our story.This is a unique opportunity to be part of a dynamic, award-winning team at the global corporate headquarters of one the world’s most iconic luxury hospitality brands. We are looking for a Manager, Food and Beverage Social Media Marketing with a passion for establishing meaningful creator partnerships and building engaged communities – someone who can help propel our strategy ahead of the industry’s lightning-fast pace.The successful candidate will play a critical role in developing and executing a dedicated Food and Beverage social strategy, creating innovative social-first and integrated programming that engages key audiences across platforms and drives the brand’s credibility in F&B, promoting our Michelin star dining experiences, innovative concepts, renowned chefs, and world class mixologists.You have a keen eye for social media trends and strong understanding of how to harness emerging consumer behaviors across owned and earned content to yield stronger engagement. As an equally creative and analytical thinker, you’re passionate about driving performance optimization leveraging data and insights but are also skilled in the art of crafting the perfect caption. You have proven experience in content production, asset management, and content/copy development best practices for paid social.You’ll oversee the efforts of several agency partners and manage relationships with key vendors. You’ll work cross-functionally with a diverse, global team of internal and external stakeholders, driving cutting-edge social media for the brand and key lines of business.You’ll collaborate with Four Seasons stakeholders including our Head of Paid Media, Director of Global Social Media Marketing, and Director of Brand Content and Creative to ensure our efforts are aligned with cross functional Commercial Team strategies. In partnership with our agencies, you’ll help to develop creative content programming, an annual content calendar and integrated campaigns, and play a key role in crafting and deploying best practice resources for outlet social media in collaboration with Area Leads (Americas, EMEA and APAC) and hotel teams worldwide.If you’re a strategic thinker with creative sensibilities, who thrives in fast-paced environments and has a passion for social media strategy, you’ll excel in this role and organization.What You’ll Be Doing:Social Media Strategy

  • Support the development and help inspire a creative approach to innovative global social media marketing based on the strategic brand direction for F&B and integrated earned and owned communications plan.
  • Guide agency partners in developing timely and relevant social content that tap into trending themes and support line of business priorities by conducting industry research and sharing relevant POVs on emerging topics.
  • Develop strategic proposals, recommendations, and presentations.

Creative & Content Development

  • Make creative optimization recommendations for owned social and digital partner creative based on evolving and emerging consumer preferences and platform/algorithm changes.
  • Ensure brand guidelines are consistently maintained in restaurant and bar outlet, property and brand social channels, working with relevant stakeholders to effectively convey key messages and achieve performance objectives.
  • Provide strategic and creative direction and best practices to internal and agency teams to ensure social content aligns with broader Commercial goals.
  • Oversee creative briefing and review/approval process for owned initiatives, in collaboration with agency partners.
  • Review channel content quality for outlet channels and provide guidance for improvement.

Training & Management

  • Support the development and presentation of social media training for outlets worldwide, in collaboration with other relevant corporate stakeholders and Area teams, including regular updating of social media internal resources and site, webinars, and in-person summits.
  • Update and roll out F&B social media playbook.

Measurement & Reporting

  • Analyze and interpret social media data and performance insights, applying key learnings to optimize future strategies.
  • Adapting and synthesizing key learnings into best practices resources for use and application across global portfolio of outlets

Agencies & Platform Oversight

  • Ongoing collaboration with global social media agencies and day-to-day relationship management
  • Oversee agency briefing process for F&B social media marketing initiatives in accordance with internal brand briefing processes, liaising with internal teams as required.
  • Evaluation and optimization of agency agreements and performance against established objectives
  • Oversee performance for dedicated F&B social, as well as manage F&B content integration across brand channels.

What You Bring:

  • 5-7 years progressive experience in a social media marketing role, of which at least 3 years were management-level.
  • Relevant educational background (Business, Marketing or PR) or equivalent experience in social media marketing.
  • Previous management experience in social media marketing within an integrated marketing communications context.
  • An excellent project manager with strong strategic acumen who can lead and execute multiple projects at once, including developing and launching innovative and insight-driven communications strategies.
  • Direct food and beverage experience an asset.
  • Strong computer skills in a PC environment including MS Office (Word, PowerPoint, Excel). Adept at learning new applications.
  • In depth experience managing social-first content production, asset management, and content/copy development.
  • Sound knowledge of popular social media channels, including Facebook, Twitter, YouTube, Instagram, LinkedIn and TikTok; awareness of emerging and regional social media channels and trends
  • Strong understanding of social media metrics and analytics; experienced with social media management, user-generated content and tools and platforms (for example, Sprout Social, Social Native, Traackr, etc.)
  • Rich understanding of best practices for paid social media performance.
  • Direct food and beverage social media experience.
  • Strong understanding of digital marketing.
  • Ability to think strategically and understand key business issues but also manage the day-to-day execution of integrated communication plans.

Key Skills/Who You Are:

  • A self-starter, receptive to challenges, who maintains a positive and professional attitude.
  • Strong decision-making and prioritization skills.
  • Ability to multi-task under time constraints and competing demands of various stakeholders.
  • Strong analytical, organizational, and problem-solving skills.
  • Exercises good judgment and maintains a balance between “big picture” thinking and attention to details.
  • Ability to work independently and as a member of a team.
  • Superb judgment and appreciation for reputational risks.
  • Exceptional written and oral communication skills.
  • A leader with experience in developing insight-driven communications strategies.
  • Strong organizational skills with the ability to establish and manage priorities with a superior commitment to follow-through.
  • Demonstrated project management skills. Able to conceive and implement projects from start to finish, manage processes and expectations, and build commitment to key deadlines.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is powered by its people who are committed to providing luxury experiences with genuine heart. The company believes in treating everyone with respect and creating lasting impressions. They prioritize employee experience and company culture to deliver exceptional guest experiences. Four Seasons manages over 120 hotels and resorts in 47 countries and supports cancer research and diversity initiatives. They are looking for a Manager, Food and Beverage Social Media Marketing to develop and execute a social media strategy to engage audiences and promote their dining experiences. The successful candidate should have experience in social media marketing, content development, and management, as well as strong analytical and organizational skills. The role will require both strategic thinking and day-to-day execution, with a focus on brand alignment and relationship management.

Manager, Digital Arrival & Stay Operations – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Thu, 21 Nov 2024 03:12:38 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Digital Arrival & Stay OperationsThis role will be work with our digital pre-arrival & stay product owner to create and maintain a world class digital arrival and stay guest experience. The function of this job will be to ensure that hotel operations teams will be able to deliver on the products developed for the guest experience. Additionally, feedback on improving the guest and employee experience will be funneled up through this role to ensure we are meeting the needs of our global operation.What You’ll Be Doing:

  • Act as the operations lead to the product owner of Arrival to execute on the strategic roadmap.
  • Liase with the Pre-arrival product owner and Pre-arrival Operations Lead to ensure a seamless employee and guest experience handoff between pre-arrival and stay parts of the journey.
  • Liaise with the Digital Concierge lead to ensure arrival and in stay needs are captured for utilizing KEY, our FS custom concierge platform
  • Act as the Operations lead to FS Chat to ensure an optimal guest experience are paired with the right operational needs for the employee experience.
  • Act as the Operations lead to Mobile App to ensure the digital arrival and in house guest experience desired by the commercial team have the right operational needs for the employee experience.
  • Act as a liaison to the Guest Recognition team to ensure shared synergies between product initiatives through Golden, App, Staycomms, Guest Profiles, HotSOS etc.
  • Work with L&D to maintain an integrated training plan to deliver personalized guest experiences through our arrival and in stay programing.
  • Contribute to the operational scorecard to measure effective use of hotel technology to deliver service excellence (Chat, Staycomms, KEY, Golden).
  • Conduct training sessions on new features, P&Ps, and SOPs as it relates to the stay experience across digital platforms (Chat, Staycomms, KEY, App).
  • Maintain documentation of new products for best practices, functionality, and reporting
  • Update training documents and materials along with release notes for enhancements.
  • Conduct per property assessments to identify training gaps and customize training programs to meet the specific needs of different audiences within the reservations, guest experience, and front office departments.
  • Act as Tier 2 support for tickets as it relates to operational issues with platforms affecting pre-arrival (Chat, StayComms, App, KEY, HotSOS).
  • Act as Tier 1 support for operational guidance and training on operational best practices for the digital arrival and in house experience.
  • Conduct quarterly global updates with hotel concierge teams to share enhancements, training, and give regular road map updates to relevant Rooms departments globally.
  • Review quarterly budgets with Pre-Arrival & Stay product owner ensuring optimal resource allocation and efficiency.

What You Bring:

  • Bachelor’s degree or equivalent in relevant field.
  • 5+ years of experience within luxury hospitality. Front office, reservations, or guest services experience is highly desired.
  • Has had experience turning ideas into tangible products.
  • Has previously assisted with mass trainings and project rollouts.
  • Has a high degree of working knowledge within hospitality and service.
  • Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.

Key Skills/Who You Are:

  • Strong decision-making skills
  • Promotes and integrates continuous learning initiatives.
  • Promotes strong team relationships and trust.
  • Timely delivery of key development and road map items.
  • Encourages sharing of innovative ideas inside and outside the organization.

Proficiency in the following:

  • Advanced knowledge of Amadeus suite (HotSOS, REX).
  • Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel).
  • Figma
  • Jira
  • Monday.com
  • PMS Opera
  • Salesforce (FS custom version) – an asset
  • FS Chat (FS custom platform) – an asset
  • Salesforce Marketing Cloud (FS custom version) – an asset
  • FS Messenger – an asset

NOTE: Candidates must have Canadian work authorization.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company that values creating exceptional guest experiences through world-class employee experience and company culture. The company is committed to supporting cancer research and advancing diversity and inclusion. The Manager, Digital Arrival & Stay Operations role focuses on ensuring a seamless digital guest experience from arrival to stay. Responsibilities include working with various teams to ensure operational needs are met, conducting training sessions, and providing support for operational issues. The ideal candidate should have experience in luxury hospitality, turning ideas into tangible products, and strong communication skills. Key skills include decision-making, promoting continuous learning, and proficiency in various software programs. The role will require 3 days per week in the Four Seasons Corporate Office in Toronto. Candidates must have Canadian work authorization.

Director, Digital Planning & Integration – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 01:42:15 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Director, Digital Planning & IntegrationThe exciting opportunity will oversee the development and execution of digital initiatives to enhance guest experiences and optimize hotel operations. This role involves collaborating with cross-functional teams, managing multiple projects, and leveraging technology to drive digital transformation. The ideal candidate will possess strong project management skills, experience in digital operations, and the ability to lead and inspire a team.What You’ll Be Doing:Training and Support Responsibilities

  • Collaborate with Learning and Development (L&D) to innovate training delivery and measure compliance and adoption.
  • Conduct assessments to identify gaps in adoption and training and develop strategies to address them.
  • Assist with conducting semi-annual employee feedback surveys to ensure digital operations are delivering exceptional service.
  • Cultivate relationships with Hotel Champions to drive digital transformation and empower them within their properties.

Reporting and Documentation Responsibilities

  • Develop methodologies to report on hotel technology usage and effectiveness (e.g., Chat, Staycomms, KEY, HotSOS).
  • Regularly review digital platform usage and update monthly Key Performance Indicators (KPIs) and goal metrics.
  • Develop and maintain a monthly digi ops report card
  • Analyze trends in digital platform usage to inform strategic decisions.
  • Provide insights and reports on digital initiatives to stakeholders and senior stakeholders.

Project Management and Delivery Responsibilities

  • Develop, execute, and maintain digi ops roadmap.
  • Collaborate with commercial, IT, L&D, and Integration teams to align and integrate digital operations.
  • Manage new opening digi ops critical path to ensure new hotels are opened with the latest digital products and training.
  • Ensure compliance of new and existing products with FS policies and security measures.
  • Lead and mentor a high-performing team, providing guidance and support to achieve goals.
  • Act as the primary liaison between the Home Office digital team and other divisional project managers, ensuring alignment of digital strategies.
  • Manage multiple projects, ensuring efficient coordination and prioritization.
  • Identify and address project bottlenecks, proactively communicating risks to stakeholders.
  • Develop contingency plans to resolve issues and maintain project momentum.
  • Provide operational design and functionality insights to delivery leads.
  • Collaborate with cross-functional teams to refine project scope and requirements.

What You Bring:

  • Minimum of 5-7 years of project management experience, preferably in digital operations, hospitality, or a related field.
  • Proven track record of managing and executing digital transformation projects.
  • Bachelor’s degree in Business Administration, Information Technology, Hospitality Management, or a related field.
  • Project Management Professional (PMP) or equivalent certification.
  • Advanced Microsoft Excel Skills: Proficient in using Microsoft Excel for data analysis, reporting, and visualization, with the ability to create complex formulas, pivot tables, and charts to support decision-making and operational insights.
  • Advanced Microsoft PowerPoint Skills: Proficient in using Microsoft PowerPoint for creating presentations for executive management and reporting.
  • Knowledge of Program Management Tools and Methodologies: Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and project management software (e.g., Jira, Trello, Asana, Microsoft Project).
  • Understanding of Digital Marketing Tools: Familiarity with digital marketing tools and platforms used in the hospitality industry, such as customer relationship management (CRM) systems, email marketing platforms, and online booking engines.
  • Knowledge of Mobile Applications and Technology Trends: Stay updated on mobile applications and emerging technology trends in the hospitality sector, leveraging insights to enhance guest experiences and optimize operational efficiencies.
  • Basic Understanding of Networking and IT Infrastructure: Knowledge of networking principles and IT infrastructure within a hospitality setting, facilitating effective collaboration with IT teams and vendors to support digital initiatives.
  • Strong Data Management and Reporting Skills: Ability to gather, analyze, and interpret data from various sources to generate actionable insights and reports that support operational decision-making and performance optimization. Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI).

Key Skills:

  • Effective Stakeholder Engagement: Proficient in communicating with stakeholders of varying technology and operations expertise, adapting communication styles to ensure clarity, and understanding across diverse audiences.
  • Strong Analytical and Problem-Solving Skills: Demonstrates a strategic approach to problem-solving, utilizing analytical abilities to assess complex situations, identify root causes, and develop effective solutions that drive operational efficiency.
  • Adaptability and Resilience: Thrives in a fast-paced environment, adept at managing multiple priorities and deadlines under pressure, while maintaining a high standard of performance and delivering results.
  • Professionalism and Integrity: Upholds a professional demeanor in all interactions, exhibiting integrity, confidentiality, and ethical behavior in accordance with organizational standards and values.
  • Flexibility and Commitment: Willingness to adapt to a flexible work schedule as needed to fulfill major responsibilities and tasks, demonstrating a strong commitment to achieving business objectives and supporting team success.
  • Collaborative Team Player: Works effectively within cross-functional teams, fostering collaboration, sharing insights, and contributing to a positive work environment that promotes innovation and continuous improvement.
  • Strategic Thinker: Demonstrates the ability to think strategically and translate insights into actionable plans, aligning operational activities with overarching business goals and digital transformation strategies.
  • Attention to Detail: Exhibits meticulous attention to detail in documentation, reporting, and project management, ensuring accuracy and precision in all aspects of work to achieve operational excellence.
  • Clear and Effective Communication Skills: Ability to write clearly and concisely, conveying complex information in a straightforward manner to various stakeholders, including staff with varying levels of technology and operations knowledge.
  • Exceptional Organizational Skills: Highly organized with the ability to effectively prioritize competing requests, manage multiple projects simultaneously, and allocate resources efficiently to meet deadlines and achieve project objectives.
  • Attention to Detail and Accuracy: Maintains meticulous attention to detail in all tasks, ensuring accuracy in documentation, reporting, and project management to uphold quality standards and operational integrity.
  • Time Management and Task Prioritization: Efficiently manages time and resources, adept at prioritizing tasks based on urgency and importance, while maintaining focus on key objectives and project deliverables.
  • Leadership and Team Collaboration: Collaborates effectively with cross-functional teams, demonstrating leadership qualities by fostering a collaborative work environment, mentoring team members, and driving collective success towards common objectives.
  • Continuous Learning and Professional Development: Exhibits a commitment to continuous learning and professional growth, staying updated on industry trends, technological advancements, and best practices to drive innovation and excellence in digital operations management.
  • Customer Focus and Service Excellence: Places a strong emphasis on guest satisfaction and service excellence, leveraging digital solutions to enhance guest experiences, improve operational efficiency, and drive business growth.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a global luxury hotel management company that values its people and strives to create exceptional guest experiences. The company focuses on employee experience and company culture, supporting cancer research, diversity, inclusion, equality, and belonging. The Director of Digital Planning & Integration oversees digital initiatives to enhance guest experiences and optimize hotel operations. The ideal candidate should have project management experience, digital operations knowledge, and skills in training, reporting, and project delivery. Key skills for this role include stakeholder engagement, problem-solving, adaptability, professionalism, flexibility, strategic thinking, attention to detail, communication, organizational skills, time management, leadership, continuous learning, and customer focus. This role will be a hybrid working model, requiring 3 days per week at the Four Seasons Corporate Office in Toronto.