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Company: SickKids Foundation
Location: Toronto, ON
Job description: Help us create healthier futures as a
CLERK, PEER-TO-PEER FUNDRAISING
(FRENCH)
ABOUT US
SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada’s largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child’s unique traits so SickKids can diagnose faster, treat smarter, and predict better.
We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering an unmatched donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.
SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in everything we do. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment,
We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Bilingual Clerk, Peer-to-Peer Fundraising.
Position Status: Temporary Full-Time (6-month contract)
Available: February 2024
Description of the Position:
The French Clerk, Peer-to-Peer Fundraising works within the Event Marketing team to support and cultivate the development, stewardship and engagement of event participants/donors to assist them in maximizing their fundraising results. The Clerk will support the Million Reasons Run and Great Cycle Challenge event, national virtual events held during the spring and summer. In addition, the Clerk will provide administrative support to the Event Marketing team as needed. The Clerk reports to the Manager, Event Marketing.
You will:
- Be the first and main point of contact throughout the event experience for participants and donors;
- Conduct hundreds of outbound fundraising support and recruitment calls each week to execute the P2P fundraising plan;
- Support and cultivate relationships with event participants, volunteers and stakeholders;
- Identify participant stories for social media and marketing campaigns;
- Act as a fundraising ambassador by educating and inspiring event participants to increase activity and engagement; assist participants in maximizing their fundraising goals;
- Provide exemplary customer service while responding to incoming inquiries for registering, fundraising and event details;
- Record all participant, donor interactions and information within the fundraising database, ensure data integrity;
- Develop and maintain effective working relationships with all internal stakeholders;
- Accept and process donations for fundraising initiatives;
- Assist with tax receipt issues and general administrative tasks;
- Perform other duties as assigned.
Required Skills
Qualifications:
While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:
- Customer service/sales experience, previous experience within the not-for-profit sector will be considered an asset;
- Proficient computer skills, including Microsoft 365 (Outlook, Word, Excel, PowerPoint);
- Superior verbal and written communication skills;
- Able to communicate at a business level in French (oral and written);
- High level of critical thinking, with the ability to connect the donor to the organization in an impactful and meaningful way;
- Resourceful, service oriented and excellent time management;
- Superior interpersonal skills, with the ability to understand the importance of fundraising and stewardship;
- Able to work independently and take initiative;
- Proven ability to work collaboratively within the team and with others in the organization;
- Demonstrated ability to build new relationships with participants, donors and volunteers;
- Ability to be flexible, adjusting to new tactics and strategies as they emerge;
- Organized, with meticulous attention to detail;
- Experience with relationship databases will be considered an asset;
- Telemarketing/solicitation experience will be considered an asset.
We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people; people who want to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.
Total Compensation Package:
Hiring Salary Range: $38,301.00 – $45,060.00; with the ability to progress to a maximum of $54,071.00. To ensure fair and equitable pay at SickKids Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the Clerk, Peer-to-Peer Fundraising.
To help you lead in the fight for kids’ health and to support your health, wellness, and career growth, in addition to competitive compensation, Professional Development Opportunities and flexible work arrangements – to name a few!
Hours: 35-hour work week, flexible work options available
Date Posted: January 3, 2024
Available: Internal and External Candidates
Deadline: January 15 , 2024
Please apply on-line by visiting our website:
SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative’s CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, 2SLBTQIA+ community and all candidates who may contribute to the further diversification of the Foundation’s community.
Candidates who require accommodation during the recruitment process should contact the Human Resources Department at: HR@sickkidsfoundation.com
Required Experience
Qualifications:
While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:
- Customer service/sales experience, previous experience within the not-for-profit sector will be considered an asset;
- Proficient computer skills, including Microsoft 365 (Outlook, Word, Excel, PowerPoint);
- Superior verbal and written communication skills;
- Able to communicate at a business level in French (oral and written);
- High level of critical thinking, with the ability to connect the donor to the organization in an impactful and meaningful way;
- Resourceful, service oriented and excellent time management;
- Superior interpersonal skills, with the ability to understand the importance of fundraising and stewardship;
- Able to work independently and take initiative;
- Proven ability to work collaboratively within the team and with others in the organization;
- Demonstrated ability to build new relationships with participants, donors and volunteers;
- Ability to be flexible, adjusting to new tactics and strategies as they emerge;
- Organized, with meticulous attention to detail;
- Experience with relationship databases will be considered an asset;
- Telemarketing/solicitation experience will be considered an asset.
We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people; people who want to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.
Total Compensation Package:
Hiring Salary Range: $38,301.00 – $45,060.00; with the ability to progress to a maximum of $54,071.00. To ensure fair and equitable pay at SickKids Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the Clerk, Peer-to-Peer Fundraising.
To help you lead in the fight for kids’ health and to support your health, wellness, and career growth, in addition to competitive compensation, Professional Development Opportunities and flexible work arrangements – to name a few!
Hours: 35-hour work week, flexible work options available
Date Posted: January 3, 2024
Available: Internal and External Candidates
Deadline: January 15 , 2024
Please apply on-line by visiting our website:
SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative’s CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, 2SLBTQIA+ community and all candidates who may contribute to the further diversification of the Foundation’s community.
Candidates who require accommodation during the recruitment process should contact the Human Resources Department at: HR@sickkidsfoundation.com
SickKids Foundation is seeking a Bilingual Clerk, Peer-to-Peer Fundraising to support their fundraising efforts and event marketing team. The position involves providing support to event participants/donors to maximize their fundraising results, conducting outbound calls, and maintaining relationships with stakeholders. The successful candidate will have customer service/sales experience, proficiency in Microsoft 365, and be able to communicate in French. SickKids Foundation is committed to equity, diversity, and inclusion, and offers a competitive compensation package, professional development opportunities, and flexible work arrangements. The organization is committed to diversity and encourages individuals from diverse backgrounds to apply. The deadline for applications is January 15, 2024.
Title: Customer Service Representative
Location: Vancouver, BC
Job Type: Full Time
Salary: Competitive
We are looking for a Customer Service Representative to join our team in Vancouver. The ideal candidate will have excellent communication skills and the ability to provide outstanding customer support.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Assist customers with product information, orders, returns, and exchanges
– Resolve customer issues and complaints in a timely and professional manner
– Process orders and manage customer accounts
– Work closely with other departments to ensure customer satisfaction
– Maintain accurate records of customer interactions and transactions
Requirements:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Proficiency in Microsoft Office and other relevant software applications
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we would love to hear from you. Join our team and help us continue to provide top-notch service to our customers. Apply now!
Expected salary: $38301 – 45060 per year
Job date: Fri, 05 Jan 2024 23:16:24 GMT
