Company: CIBC
Location: Sudbury, ON
Expected salary:
Job date: Fri, 18 Apr 2025 07:52:47 GMT
Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingYou’ll be joining CIBC’s Investment Specialist team in Personal and Business Banking. As an Investment Specialist, you’ll work closely with other CIBC Banking Centre employees to build lasting connections with existing clients and provide the right investment planning advice that will enable their financial success. You’ll also facilitate new client relationships by participating in business development activities within the community of banking centres in which you will work.Remote – 5 days per week remote, occasionally onsite for eventsHow you’ll succeedClient Engagement – Focus on each client experience and connect on a personal level to make every interaction meaningful. Have the flexibility to meet with your clients on their schedule, fostering a relationship that will support their lifestyle. Collaborate with Banking Centre teams to enhance existing relationships by providing clients with personalized investment advice and comprehensive planning support to help them achieve their financial goals.Business Development – Deeply understand your local market and potential client base, working with other members of the banking centre team to build a sales plan that will convert leads into deeper relationships with CIBC clients. Use your strong relationship building and networking skills to build connections, generate opportunities, and deliver bottom line results.Community Involvement – Heighten CIBC brand awareness in your community by initiating local marketing and outreach activities. Establish local contacts, and partner with community organizations to make an impact. Grow your network while creating lasting connections that will generate future opportunities.Who you areYou act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). You will be required within your first year in the job to complete the: Personal Financial Planner (PFP) or Registered Retirement Consultant (RRC – Quebec based employees only). The CFP or IQPF will also satisfy this requirement.Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Sudbury-116 Cedar StreetEmployment Type RegularWeekly Hours 37.5Skills Client Service, Communication, Customer Experience (CX), Financial Advising, Investment Planning, Work Collaboratively
ILS Specialist II (Engineering Analyst) – 12 Month Limited Term – Seaspan – North Vancouver, BC
Company: Seaspan
Location: North Vancouver, BC
Job description: ) activities under the direction of the Supervisor, LSA and the LSA Manager. This position ensures that shipbuilding equipment… teams to ensure maintenance plans align with project timelines and operational requirements. Maintain detailed maintenance…
The position involves overseeing shipbuilding equipment maintenance activities, coordinating with maintenance teams to align plans with project timelines and operational needs, and maintaining detailed maintenance records. The Supervisor, LSA, and LSA Manager provide direction for these activities.
Job Description:
We are looking for a skilled Warehouse Worker to join our team. The successful candidate will be responsible for operating machinery and ensuring the safe and efficient handling of goods in the warehouse. The Warehouse Worker will also be responsible for organizing inventory, maintaining a clean and orderly work environment, and assisting with shipping and receiving duties.
Responsibilities:
– Operate warehouse machinery such as forklifts and pallet jacks
– Load and unload goods from trucks
– Organize inventory and maintain accurate records
– Ensure the safe handling of goods
– Maintain a clean and orderly work environment
– Assist with shipping and receiving duties as needed
Qualifications:
– Previous experience working in a warehouse setting
– Ability to operate warehouse machinery such as forklifts and pallet jacks
– Strong attention to detail
– Excellent organizational skills
– Ability to work independently and as part of a team
If you meet the qualifications outlined above and are looking for a challenging and rewarding position in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Warehouse Worker.
Expected salary: $87000 – 104400 per year
Job date: Mon, 21 Apr 2025 22:52:01 GMT
University Health Network – Specialist, Application Data Support – Toronto, ON
Company: University Health Network
Location: Toronto, ON
Expected salary: $40.61 – 50.76 per hour
Job date: Fri, 18 Apr 2025 23:02:53 GMT
Job description: Company DescriptionUHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.Job DescriptionUnion: Non-Union
Site: Toronto Western Hospital
Department: Bariatric Program (Medical and Surgical)
Reports to: Manager – Bariatric Program
Work Model: Hybrid (On-Site/Remote)
Hours: 37.5 per week
Wage Range: $40.61 – $50.76 per hour
Shifts: Monday-Friday Day shift
Status: Permanent Full-Time
Closing Date: April 24th, 2025Position SummaryAs an integral member of the Bariatric Data Administration team, the responsibilities of the SPECIALIST, APPLICATION DATA SUPPORT include: leading and/or participating in the development and implementation of a comprehensive information system that facilitates the capture and management of required data; performing database management responsibilities, while ensuring optimum data quality; developing and maintaining excellent knowledge of the Bariatric Information System to ensure timely maintenance/updating of the system and security files, while ensuring confidentiality of patient data; providing advice, guidance and training to surgical and data support staff in the operations of the SSIS; maintaining data filing and retrieval systems; sending reports to MOH and OBN; maintaining external relationships with University of Toronto Bariatric Collaborative partner sites; performing cross-functional and other duties consistent with the job classification, as assigned and/or requested.Duties
- Participates in the development and implementation of a comprehensive information system that facilitates the capture and management of required data using various internal and external systems e.g., MYSIS, ORSOS, EPR, EPIC, Central Registry, Ministry systems, etc.
- Responsible for developing, supporting and maintaining Access databases; creating tables, queries, forms and reports in a well-designed secure multi-user database using EPIC and Microsoft Access; writing complex Access database queries to extract bariatric information from the database
- Contributes to the designing, testing, debugging and configuring process
- Performs database management responsibilities including the provision of education and training, while ensuring optimum data quality
- Utilizes strong database management skills to ensure the effective capture of data, e.g., number of new referrals; number of assessment; frequency of visits; clinical outcomes; post-op follow-up etc.
- Creates customized query reports for use by management and medical personnel, as required, including: performing preliminary analysis and creating statistical/informational/financial and inventory reports to facilitate management of the OR; instructing “expert users” in the use of query tools to ensure timely maintenance/ updating of the system and security files, while ensuring confidentiality of patient data
- Maintains a log of outstanding problems; ensures outstanding problems are resolved quickly and effectively; Ensures sign-off by the appropriate Bariatric clinical staff for all changes to the system
- Participates in the implementation of new and/or upgrades to Bariatric Information System
- Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
Qualifications
- At Minimum over 3 years up to and including 4 years practical and related experience
- One (1) year experience working with medical professionals required.
- Experience developing proposals required.
- Extensive database management skills required.
- Extensive knowledge with business analysis and problem resolution required.
- Detailed knowledge of MS Access, including developing, supporting, and maintaining Access databases.
- Comprehensive experience working with applications e.g., EPIC, EPR, Oracle required.
- Working knowledge of data query/reporting tools required.
- Ability to write complex Access database queries to extract bariatric information from the database.
- Ability to work effectively under stress required.
- Ability to work independently and be flexible and adaptable required.
- Ability to effectively deal with high priority unscheduled tasks and problems required.
- Ability to learn the query language employed by the SDIS required.
- Proficient in Microsoft Windows required.
- Statistical/financial analysis experience required.
- Excellent process analysis and application skills required.
- Excellent verbal, written and interpersonal communication skills required.
- Excellent problem recognition and problem solving skills required.
- Effective organizational/prioritization skills, ability to plan work efficiently and effectively required.
- Knowledge of (Bona Fide Occupational Requirement(s)
- At minimum, completion of a bachelors degree in Business Administration majoring in information systems, Clinical Epidemiology, Computer Science or recognized equivalent required.
Additional InformationWhy join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
) * Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Compass Group – HSQA Specialist – Mississauga, ON
Company: Compass Group
Location: Mississauga, ON
Expected salary:
Job date: Fri, 18 Apr 2025 22:57:00 GMT
Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as our HSQA Specialist, we’d ask you to do the following for us:
- Conduct HSQA Audits and monitor Corrective Action Plan development with regular unit visits
- Develop and implement programs by writing procedures, testing them in units, launching them wide-spread by email and when visiting units
- Delivery of classroom, onsite and one-on-one and webinar training
- Participate in Operations and HSQA meetings
- Respond to incidents, injuries and illnesses onsite and over the phone
- Support unit openings and occasional special events with preparatory tele-conferences and provide onsite assistance during the event
- Interact with external stakeholders such as regulators, clients, safety associations, etc., in person, as well as via phone and email
- Manage daily/weekly/monthly work schedule
- Schedule audits and training sessions
- Make recommendations for improvements in the area of HSQA and other support functions, H&S and QA standards at a unit or within a district
- Report H&S and QA deficiencies to Operations, Senior Management and other regional support functions
- Meet legislative and Compass HSQA requirements by respecting operational objectives
Think you have what it takes to be our HSQA Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Post-secondary education with a focus on H&S, or other formal Food Safety curriculum
- Specialized training in H&S claims management, quality assurance, public health or quality management is preferred
- Minimum of 3 years’ experience in OH&S and/or public health or relevant food safety role
- CRSP/CHSC; CPH, HACCP, GFSI or other continuous food safety education and Advanced Food Safety Instructor preferred
- Proficiency with Microsoft Word, Excel and PowerPoint required; comfortable with other technology such as smartphones and tablets preferred
- Strong familiarity with technical and theoretical principles of Occupational Health & Safety and/or Quality Assurance (food safety)
- Complete understanding of applicable laws, regulations and standards is an asset
- French language skills would be an asset, but are not required
- Must possess a valid driver’s license
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.
Twilio – Sales Support Specialist – Ontario
Company: Twilio
Location: Ontario
Expected salary: $66700 – 83400 per year
Job date: Sat, 19 Apr 2025 01:42:12 GMT
Job description: Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio.org’s next Sales Support Specialist.About the jobTwilio.org fuels communication that gives hope, power, and freedom to people that need it most, when they need it most. We do that by reducing the friction for organizations to connect with the people they serve. We are seeking a Sales Support Specialist on to join the Strategic Sales team who will work with the world’s leading nonprofits, public sector, healthcare and social enterprises to help them unlock communication strategies that drive impact and revenue.We’re looking for a hungry and ambitious individual who has a passion for communications, a desire to deliver positive customer outcomes, and wants to be a part of a world-class sales organization. The Sales Support Specialis will serve as a strategic operational partner to Strategic Account Executives, acting as the glue between multiple functions across the organization to drive sales cycles and support customers in their digital transformation initiatives. SSS’s bridge sales and key support teams (Finance, Deal Strategy, Legal, Support, Carrier Relations, etc.), leveraging their expertise in procurement and legal processes to facilitate seamless transactions and achieve mutually beneficial outcomes.ResponsibilitiesIn this role, you’ll:
- Assist with Pricing and Deal workflows
- Prepare Pricing and Deal Structure, use and master internal pricing tools
- Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
- Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
- Oversee and maintain CRM records
- Account Data/Ownership queries: Account consolidation, SID movements
- Updating account, opportunity, contact, and lead level data
- Be an Internal liaison:
- For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tickets
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will deal with people, data sets and processes.
- Build and Present Customer Contracts:
- Willingness and ability to hop on customer calls along with an AE to:
- Explain and present on aspects related to above
- Preparation for sales meetings and conducting AE research (
10% of time) * Supporting Team Success:
- Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them
QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:
- 2+ years of sales support, sales, customer success, or account management experience
- Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
- You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Bachelor’s Degree or equivalent years of experience required.
Desired:
- Experience as a government contractor or working with government or public sector accounts
- Knowledge in CPaaS and telecom is a plus
LocationThis role will be remote in based in Ontario, British Columbia or Alberta, Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $66,700 – $83,400.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .
Home Depot – Contact Centre, Bilingual Resolution Specialist – Toronto, ON
Company: Home Depot
Location: Toronto, ON
Expected salary:
Job date: Sat, 19 Apr 2025 02:55:44 GMT
Job description: Contact Centre, Bilingual Resolution Specialist Job At The Home Depot in Toronto, ON M3C 4H9Contact Centre, Bilingual Resolution Specialist Press ENTER to read the content or TAB to skip.1 Concorde Gate, Toronto, ON M3C 4H9Req140260 Full Time Corporate RemoteWith a career at The Home Depot, you can be yourself and also be part of something bigger.The Resolution Specialist, Customer Care core responsibility is to find a resolution for all customer issues; both simple and complex that may be received through any of the Home Depot’s Social Media platforms and other channels. This role will involve customer care processes including complaints through channels such as field partners, contact centre escalations, social media, SSC operations, reporting and process improvement initiatives.The position requires the ability to collaborate cross-functionally and make timely decisions by taking full ownership with minimal supervision while also aiming to drive improvements. The Resolutions Specialist uses independent judgment to make the final determination on resolution. The incumbent is empowered to make decisions and manages multiple complex cases per week.Key Responsibilities:Case Management:
- Manage a number of active cases by providing exceptional customer service
- Accountable to create, investigate and consult in the resolution of the end-to-end process involving a general liability claim on behalf of The Home Depot Canada.
- Draft and execute on all corporate customer care issues, inclusive of building settlement and release documents, customer offers, denial letters and final position letters.
- Demonstrate empowered ownership irrespective of nature of concern until resolution has been achieved.
- Acts as an early warning system for the Company within digital space and escalate to the leadership team for support.
Communication:
- Collaborate and provide cross functional support to all lines of business via multi-communication channels inclusive and not limited to administrative tasks, partnership and negotiation strategies following department Standard Operating Procedure (SOP).
- Monitors online @HD mentions for Customer comments and engage on social platforms to resolve Customer Care issues.
- Manages and moderates all interactions on specific digital platforms as assigned and report findings to the leadership team regarding significant issues, themes, and feedback collected through the channels.
Decision Making:
- Required to lead with empathy and sensitivity while maintaining a passion for assessing customer needs.
- Manages complexity by reviewing multiple sources of information to define problems accurately before moving to solutions.
- Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment.
- Ability to make decisions independently that are unstructured and in ambiguous situations by taking full ownership.
Competencies:Customer Focused, Decision Quality, Manages ConflictSkills:
- Strong problem solving, organizational and time management skills.
- Ability to make value-based decisions in ambiguous situations thinking outside the box.
- Aptitude for learning new applications/software and processes.
Direct Manager/Direct ReportsReports to: Manager, Customer Experience and Sales SupportTravel Requirements:
- No travel is required for this role
Physical Requirements:
- Requires sitting at a workstation, majority of the day, with minimal standing.
- Operating a computer and other technology.
Hybrid Work:
- Independent
Working Conditions:
- Sedentary work
- Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift.
- Work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week.
Minimum Education:Bachelor’s degree or equivalent work experienceMinimum Years of Work Experience:Internal Candidates: Must fulfill minimum time-in-position (1 year).
- 3+ years’ experience working in a customer service environment handling complaints or escalations with a level of complexity and ambiguity.
- The knowledge, skills and abilities typically acquired through experience related to the job and/or business and retail.
Minimum Leadership Experience:N/ACertifications:N/AOther Requirements – Assets:
- Bilingual in French is an asset.
- Microsoft Suite an asset.
- Previous experience in a call centre environment is an asset.
Le spécialiste en résolution de problèmes, Service à la clientèle, résout tous les problèmes des clients signalés sur toute plateforme (p. ex., médias sociaux) ou tout canal de Home Depot, qu’ils soient simples ou complexes. Il gère des processus du service à la clientèle, y compris les plaintes, par des canaux tels que les partenaires sur le terrain, les signalements des centres de relation clientèle, les médias sociaux, l’équipe de l’Exploitation du centre de soutien aux magasins (CSM), les rapports et les initiatives d’amélioration des processus.Le titulaire du poste collabore avec les équipes interfonctionnelles et prend des décisions opportunes tout en assumant sa pleine responsabilité avec un minimum de supervision et en favorisant le progrès. Il fait appel à son jugement afin de prendre les décisions appropriées pour résoudre les problèmes. Il est habilité à prendre des décisions et gère divers cas complexes au cours d’une même semaine.Principales responsabilitésGestion de cas
- Gérer divers cas actifs en offrant un excellent service à la clientèle.
- Créer des dossiers (p. ex., dossier de demande d’indemnisation en responsabilité civile générale au nom de Home Depot Canada), enquêter sur les cas et consulter les personnes appropriées du début à la fin du processus de résolution des problèmes.
- Rédiger et exécuter toute note d’entreprise portant sur tous les problèmes liés au service à la clientèle, ce qui touche l’établissement d’ententes, les documents de décharge et les lettres de proposition, de refus et de position finale à l’attention des clients.
- Faire preuve d’autonomie et prendre la responsabilité des sujets de préoccupation, quelle que soit leur nature, jusqu’à leur résolution.
- Détecter rapidement les problèmes mentionnés sur les plateformes numériques et les signaler à l’équipe de direction, au besoin.
Communication
- Collaborer et fournir un soutien interfonctionnel à tous les secteurs d’activité par l’entremise de canaux de communication multiples, notamment les tâches administratives et les stratégies de partenariat et de négociation conformes à la méthode d’exploitation normalisée (MEN) du rayon ou service.
- Surveiller les mentions «@HD» sur les médias sociaux pour répondre aux commentaires des clients et résoudre les problèmes liés au service à la clientèle.
- Gérer certaines plateformes numériques et agir à titre de modérateur, selon les besoins; tenir l’équipe de direction informée des problèmes, des sujets et des commentaires importants recueillis sur les canaux.
Prise de décisions
- Diriger avec empathie et sensibilité tout en se vouant à l’évaluation des besoins des clients.
- Gérer des situations complexes en analysant de nombreuses sources d’information pour définir les problèmes avec exactitude avant de trouver des solutions.
- Porter attention aux détails, faire preuve de précision et être en mesure de classer par ordre de priorité de nombreuses tâches dans un milieu sous pression où les activités se déroulent à un rythme rapide.
- Prendre des décisions qui nécessitent de penser autrement de façon indépendante et dans des situations ambiguës en s’appropriant pleinement le processus.
Compétences
- Souci de la clientèle.
- Qualité des décisions.
- Gestion des conflits.
Aptitudes
- Solides compétences en matière de résolution de problèmes, d’organisation et de gestion du temps.
- Capacité à prendre des décisions axées sur les valeurs dans des situations ambiguës en sortant des sentiers battus.
- Facilité à apprendre à utiliser de nouvelles applications et de nouveaux logiciels et processus.
Supérieur immédiat ou subordonnés
- Supérieur immédiat : directeur, Expérience de magasinage du client et soutien aux ventes.
Exigences relatives aux déplacements
- Aucun déplacement requis.
Exigences physiques
- Position assise à un poste de travail la majorité de la journée, rarement debout.
- Utilisation d’un ordinateur et d’autres technologies.
Travail hybride
- Sans emplacement précis.
Conditions de travail
- Travail sédentaire.
- Espace de travail à domicile, sans bruit ni distractions pendant toute la durée du quart de travail.
- Horaire variable (disponibilités de jour et de soir, à tout jour de la semaine).
Exigences de base
- Baccalauréat ou expérience équivalente.
Expérience professionnelle
- Candidats internes : exigences minimales relatives à l’ancienneté (un an).
- Au moins trois ans d’expérience dans un environnement de service à la clientèle en gestion de plaintes, de signalements ou de problèmes complexes et ambigus de clients.
- Connaissances, habiletés et aptitudes habituellement acquises dans le cadre d’une expérience pertinente connexe au poste ou au secteur de la vente au détail.
Expérience en direction
- s. o.
Accréditations
- s. o.
Autres exigences
- Bilinguisme (anglais et français), un atout.
- Connaissance de la suite Microsoft, un atout.
- Expérience dans un centre d’appels, un atout.
Canon – Communications Associate Specialist (12 month contract) – Brampton, ON
Company: Canon
Location: Brampton, ON
Expected salary:
Job date: Sat, 19 Apr 2025 03:02:31 GMT
Job description: Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.At Canon Canada, we’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.Communications Associate Specialist (12 month contract) – Hybrid
- Are you looking to grow your career in corporate communications by supporting impactful internal initiatives?
- Do you have a strong interest in employee engagement and clear, effective messaging across an organization?
- Are you a strong communicator who thrives in a collaborative, fast-paced team environment?
The Communications Associate Specialist will report to the Senior Director of Talent, Communications, and Business Administration and support the Corporate Communications team in planning and executing internal corporate and employee communications and initiatives.Key Responsibilities:
- Assisting in planning and delivering employee events, including logistics, communications and stakeholder coordination.
- Supporting corporate initiatives such as wellness, fitness, corporate social responsibilities, and environmental programs.
- Assisting in creating and managing internal communications, engaging stakeholders, and developing content and creative materials.
- Assisting in the execution of the Canon showroom, print shop, and corporate imaging experience
- Assisting in inventory management and organization of event promotional items and department assets.
- Maintaining metrics and reporting tools to evaluate the effectiveness of assigned projects, initiatives, and communications.
- Assisting in maintaining all Canon Canada offices’ digital signage and photographic galleries.
- Assisting in monitoring sponsorship and donation inquiries and supporting corporate programs
- Monitoring and maintaining budget, tracking expenses to stay within budget and processing invoices.
To Succeed, You Will Need:
- Post-secondary in Marketing, Communications, Arts or Journalism
- Minimum 1 year of experience in social media, public relations
- Intermediate technical skills for managing and posting on social media channels,
- Excellent time management and multitasking skills to manage projects and collaborate with stakeholders
- Intermediate analytical skills to assess priorities and identify solutions.
- Intermediate project/process management skills to support interdepartmental marketing campaigns.
- Intermediate computer skills in Microsoft Office (Outlook, PowerPoint, Excel) and social media platforms.
Why Join?HYBRID WORK
- We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Event
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit .
Compass Group – HSQA Specialist – Mississauga, ON
Company: Compass Group
Location: Mississauga, ON
Expected salary:
Job date: Sat, 19 Apr 2025 01:50:58 GMT
Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as our HSQA Specialist, we’d ask you to do the following for us:
- Conduct HSQA Audits and monitor Corrective Action Plan development with regular unit visits
- Develop and implement programs by writing procedures, testing them in units, launching them wide-spread by email and when visiting units
- Delivery of classroom, onsite and one-on-one and webinar training
- Participate in Operations and HSQA meetings
- Respond to incidents, injuries and illnesses onsite and over the phone
- Support unit openings and occasional special events with preparatory tele-conferences and provide onsite assistance during the event
- Interact with external stakeholders such as regulators, clients, safety associations, etc., in person, as well as via phone and email
- Manage daily/weekly/monthly work schedule
- Schedule audits and training sessions
- Make recommendations for improvements in the area of HSQA and other support functions, H&S and QA standards at a unit or within a district
- Report H&S and QA deficiencies to Operations, Senior Management and other regional support functions
- Meet legislative and Compass HSQA requirements by respecting operational objectives
Think you have what it takes to be our HSQA Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Post-secondary education with a focus on H&S, or other formal Food Safety curriculum
- Specialized training in H&S claims management, quality assurance, public health or quality management is preferred
- Minimum of 3 years’ experience in OH&S and/or public health or relevant food safety role
- CRSP/CHSC; CPH, HACCP, GFSI or other continuous food safety education and Advanced Food Safety Instructor preferred
- Proficiency with Microsoft Word, Excel and PowerPoint required; comfortable with other technology such as smartphones and tablets preferred
- Strong familiarity with technical and theoretical principles of Occupational Health & Safety and/or Quality Assurance (food safety)
- Complete understanding of applicable laws, regulations and standards is an asset
- French language skills would be an asset, but are not required
- Must possess a valid driver’s license
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.
Accenture – Security Specialist – Cisco Firewall Operations – Ottawa, ON
Company: Accenture
Location: Ottawa, ON
Expected salary:
Job date: Sat, 19 Apr 2025 01:14:51 GMT
Job description: We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.You Are
Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients’ security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, team-oriented environment. You’re a creative, analytical problem solver with above average documentation skills who can speak to both technical and non-technical audiences. Can apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. You are eager to put your skills to use by helping us help our clients inject security at every level of their organization.Job Description
Infrastructure Security strengthens clients’ ability to detect, prevent, and respond to infrastructure threats (networks, clouds, endpoints, mobile, and IoT). This includes cloud security, network architecture transformation, network security controls, modern secure remote access, endpoint detection & response.The candidate should have strong experience in security technologies including Firewalls, WAF, Web Proxy, IDS/IPS, Endpoint Security, and generate metrics related to Security, Network performance, capacity and availability.Key responsibilities for infrastructure security consulting practitioners include:This is an operations role responsible for managing and maintaining client’s network security operations. This includes supporting perimeter firewalls, web application firewalls, azure security, and endpoints.Run and Operate:
- Deep knowledge and understanding of Azure Cloud native security services with a good to have experience of another cloud service provide (AWS or GCP)
- Maintains policy, procedure documentations, including regular reviews and updates.
- Automate operational tasks to make processes simpler and more robust.
- Planning and implementing infrastructure security activities to enhance operations.
- Implementation of native infrastructure security hardware and software with a focus on network segmentation and inspection of traffic.
- Performing analysis of network security needs that contribute to the design, integration, and installation of hardware and software.
- Analysis, troubleshooting and development of solutions to network / security problems.
- Performing changes in the network following the change management process.
- Administering perimeter security systems such as firewalls, intrusion detection systems, endpoints and web proxy.
- Providing consultation to infrastructure and application project teams on information security designs.
- Integration with corporate WAN, LAN and server architectures and other security programs;
- Travel as required
Basic Qualifications:
- Minimum of 5 years of experience in network security design and operations, and network administration.
- Minimum of 3 years hands on experience implementing firewall solutions (Cisco preferred, Palo Alto) for large Canadian or multi-national companies.
- Must have a strong technical knowledge of security operations, security monitoring, network segmentation, security controls relating to IPS/IDS systems, and firewall technologies (Cisco).
- Minimum of 2 years of experience with Platform Security (UNIX/Windows).
- Minimum 1 year of network packet capture and interpretation experience.
- In possession of, or able to qualify for, Canadian federal security clearance (reliability level).
Preferred Skills:
- Minimum Bachelor’s degree.
- Vendor certifications (CCNP, CCIE, PCNSE, AZ-500).
- Industry recognized Professional Security certification (e.g. CISSP)
- Experience working for the Big 4 or Global SI is highly desired.
- Knowledge of cyber defense vendors and product capabilities is desirable.
- Willing to travel as required.
- Experience with deploying Microsoft Sentinel and Defender for Cloud in complex client environments.
Professional Skill Requirements
- Ability to lead and manage dynamic multi-region teams
- Eagerness to contribute to a team-oriented environment
- Ability to work creatively and analytically in a problem-solving environment
- Good communication (written and oral) and interpersonal skills
- Good organizational, multi-tasking, and time-management skills
- Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.
World Vision International – Technical Specialist, Gender – Mississauga, ON
Company: World Vision International
Location: Mississauga, ON
Expected salary:
Job date: Sat, 19 Apr 2025 06:31:12 GMT
Job description: Technical Specialist, GenderMississauga, ON, Canada Req #1160Thursday, April 17, 2025Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:For Children. For Change. For Life.Position:Technical Specialist, GenderReports to:People Leader, Technical ExcellencePosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob Purpose:The purpose of the Gender Technical Specialist role is to support a project that will promote the economic empowerment of marginalized young people, especially adolescent girls and women in Rwanda, Somalia and Tanzania. Through skills development and Technical and Vocational Education and Training (TVET), the project will enhance access to skills training for decent employment, particularly in the green and digital economies, thereby improving overall development and community resilience. The Gender Technical Specialist will establish gender sectoral standards for program quality, strengthen monitoring and evaluation, technical support for project implementation including gender capacity assessment and training for project staff and partners and supporting gender mainstreaming in all the project activities. This position will also support the robust monitoring of gender responsiveness of the project’s implementation and ensuring the reporting to the donor meets desired expectations.Ongoing responsibilities include gender equality strategy development, coordination & harmonization across countries, and high-quality technical support (e.g. indicator and tool development, data analysis, document review, coaching, workshop learning forum planning and supportive supervision) both remotely and via travel to work with field teams, as well as active participation in Canada-based gender technical working groups.The Gender Technical Specialist will report to the People Leader, Technical Excellence, Programs & Policy and will work closely with the Gender Sectoral Lead and project team.Availability for international and domestic travel 2 -3 times per year as needed.Responsibilities:Gender Technical Advisory and Quality Assurance
- Support field staff to conduct gender and human rights assessments,
- Develop, integrate and implement gender equality strategies and feminist approaches in each stage of the project’s life cycle, ensuring overall coherence and technical quality, including measurement through the project’s performance measurement framework.
- Represent the project in World Vision Canada’s Gender Equality Technical Team.
- Actively engage with field teams and partners to ensure that all project plans are informed by a robust gender analysis.
- Monitor gender equality technical quality at the country level through effective relationships with field teams.
- Support field teams to review project deliverables and donor reports from a gender technical quality control perspective, ensuring consistency and compliance with donor gender equality policies.
- In collaboration with MEAL staff, develop and monitor gender-transformative indicators, targets and goals in the program performance measurement framework.
- Contribute to creating knowledge and capturing impact of gender mainstreaming and gender transformative approaches on the project and in targeted communities.
Advocacy & Business Development
- Support the development and execution of advocacy strategies by the field teams and partners, particularly with relevant local institutions, including microfinance institutions, business development services, TVET institutions and employment services to influence gender-related policy changes
- produce high quality thought leadership materials and supporting positioning activities within the implementing countries.
Knowledge Mobilization & Innovation
- Support implementing countries in the design, testing, and evaluation of innovations to advance gender equality in the context of marginalized youth aged 15 to 24 who are not in education, employment or training (NEET).
- Explore additional options to support the unpaid care component, for example with resources that directly help young women and adolescent girls with this added burden (e.g., childcare structures/resources, resources to support expecting/young mothers etc.)
- Distill learnings and evidence generated into succinct and compelling programmatic guidance and thought leadership for internal and external engagement.
- Monitor developments in the sector and field to develop and refine program models and identify new research opportunities.
- Partner with project staff and communications teams to develop and disseminate technical and project materials.
- Contribute to and benefit from cross-organizational learning on gender transformative approaches through active participation in WVC’s Gender Equality Technical Team.
Capacity Building and Learning
- Assess project staff’s capacity to lead gender- transformative programming, using GEEHR donor guidance and local knowledge as the main points of reference to support and develop, implement and showcase capacity building plans, technical support workshops and learning platforms to build capacity of field staff and partners.
- Amplify the work of local teams by providing ongoing mentoring and coaching for field-based gender staff and focal persons as required, and supporting learning platforms to showcase their work.
Qualifications:
- Masters degree in Gender and Development studies, or related gender-focused discipline, with at least 5 years international experience in gender equality programming, or an undergraduate degree in gender and professional designation in gender with at least 7 years international experience in gender programming.
- At least 3-5 years’ experience in the design, implementation and management of grant funded development projects with gender as the focus.
- Keen understanding of the East African contexts and culturally relevant gender-transformative programming approaches
- Experience with youth empowerment approaches, TVETs, and youth skills development
- 3-5 years’ experience in Gender Policy work, Capacity Development, Research and Evaluation, and Cross-sectoral Partnerships
- Outstanding gender analysis skills and ability to support others in translating analysis into concrete gender transformative program implementation at local level
- Demonstrated experience/expertise in:
- gender program documentation, program monitoring, donor report writing, networking, and partner development for resource acquisition.
- working in cross-functional and remote teams for the purpose of program implementation and development of technical standards.
- GBA+ analysis and other gender equality frameworks, gender mainstreaming, and gender-transformative planning, monitoring, and evaluation.
- Understanding of a human -rights based approach to development.
- Availability for international and domestic travel 2 -3 times per year as needed.
- Innovative, develops new ideas, and demonstrates adaptability.
- Seeks to empower others and has a passion for gender equality, inclusion and human rights
- Ability to synthesize and develop high-quality knowledge products from diverse data sources including programmatic materials and tools
- Strong communication and interpersonal skills to develop good working relationships across cultural and organizational boundaries.
- Strong knowledge and experience in qualitative research methods as well as Feminist MEAL is an asset.
- Excellent English communication and writing skills.
- Thought leadership expertise such as contributions to academic journals, books, blogs, articles, speaking engagements, leading conference presentations and panels.
- Demonstrated ability to manage multiple priorities and meet tight deadlines.
- Computer literacy including Internet, Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
Why Consider Us?
- World Vision Canada has consistently been awarded Canada and GTA top employer awards.
- We are Canada’s largest development, relief, and advocacy non-profit organization.
- We embody an Agile mindset here.
- We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
- We match pension contributions up to 6% and provide a top-up for pregnancy & parental leaves.
- We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
- We provide up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
- We offer a family-friendly, caring, and flexible work environment.
#LI-HybridWe bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world – and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Thank you for your interest; however only those applicants selected for an interview will be contacted.