Scotiabank – Senior Manager, Cyber & IT Risk, Global Risk Management – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 02:53:44 GMT

Job description: Requisition ID: 214621Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Senior Manager, Cyber Security and IT Risk, you will contribute to the overall successful development and execution of a second line of defense program for Cyber Security and IT Risk, perform assessments of risk management practices carried out by the first lines of defense, and carry out quantitative analysis of threat and vulnerability scenarios which may impact IT systems operations as well as business processes supporting the Bank’s multiple delivery channels, ensuring all operate within the Bank’s risk appetite levels for Cyber Security and IT services.You will contribute to the development, execution and ultimately the overall success of a second line of defense function within the Global Cyber Security and IT Risk Management Program. You will also deliver challenge and carry out independent assessment and oversight of risk management practices carried out by the first line of defense.This role particularly supports the Tangerine portfolio.Is this role right for you? In this role, you will:

  • Deliver objective evaluation and oversight of risk management practices carried out by the first line of defense to ensure that the Tangerine’s processes and controls relating to Cyber Security and IT Risks are sufficient to maintain the consistent operation of systems, the continuous availability and integrity of data and the confidentiality of sensitive information.
  • Rank and quantify cyber, IT, and related risks in terms of probability of event and potential dollar impact.
  • Design scoring and quantification methodologies to support risk appetite discussions and enable sound decision making.
  • At Tangerine, guide IT, Security, and other control functions on Cyber Security and IT Risk management processes, systems and procedures; review and provide advice relating to policies frameworks, standards and control objectives; and ultimately build and sustain a risk aware culture.
  • Collaborate with internal and external partners to ensure information sharing and support complementary and contrasting risk oversight initiatives as appropriate
  • Establish and maintain effective relationships with all key stakeholders and applicable support areas across Tangerine Bank and the BNS ERM team, to remain current on new developments and emerging risks
  • Participate in major incident investigation when necessary, validating root cause of; IT and Cyber related incidents and loss events to the relevant failures in IT control processes, as well as quantitative loss impacts as assessed by the 1st line of Defense
  • Monitor the IT Risk Profile, KRIs and associated Risk Metrics of Tangerine Bank to proactively identify changes in the profile and emerging risks, while reporting on identified information technology and cyber-security vulnerabilities in terms business executives can understand and use
  • Periodically analyze risks to identify common themes, patterns or trends at an aggregate level
  • Support in-depth analysis on areas with high inherent risk and evaluate the effectiveness of risk responses
  • Monitor and report the status of Management’s IT risk response plans
  • Support the identification and reporting submissions for Tangerine IT Risk related information for regulatory requirements.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

  • 7 to 10 years of experience with IT Operations, IT System Development Life Cycle (SDLC), IT and/or Cyber Risk Management, Governance, and/or Audit. Information/Cybersecurity subject matter expertise is an asset.
  • Strong communication, listening, presentation and facilitation skills
  • Excellent interpersonal, leadership and relationship-building skills to deal with senior levels of management and local and remote business partners
  • Demonstrated ability to analyze complex data in order to arrive at succinct messages and conclusions
  • Strong strategic and critical thinking to influence enterprise risk program
  • Experience across multiple Cyber and IT Operations areas (Change, Capacity, Continuity, Incident, Problem, etc.) in a large organization
  • Experience using of GRC risk management tools
  • Experience using COBIT, ITIL and other IT Operation specific industry frameworks
  • Professional certifications and membership of associations such as CRISC, CISA, CISSP, CISM, etc. are an asset

What’s in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
  • Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

VP – Audit Manager – Cyber/ InfoSec (Hybrid) – Citigroup – Mississauga, ON

Company: Citigroup

Location: Mississauga, ON

Expected salary:

Job date: Thu, 16 Jan 2025 00:04:13 GMT

Job description: The Audit Manager– Cyber/InfoSec Audit, is an intermediate level role responsible for leading an audit team… in performing Cyber/IS audits and assessments of Citi’s risk and control environments. In addition to being Audit Lead, the manager…

Scotiabank – Senior Manager, Cyber & IT Risk, Global Risk Management – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 16 Jan 2025 23:45:12 GMT

Job description: Requisition ID: 214621Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Senior Manager, Cyber Security and IT Risk, you will contribute to the overall successful development and execution of a second line of defense program for Cyber Security and IT Risk, perform assessments of risk management practices carried out by the first lines of defense, and carry out quantitative analysis of threat and vulnerability scenarios which may impact IT systems operations as well as business processes supporting the Bank’s multiple delivery channels, ensuring all operate within the Bank’s risk appetite levels for Cyber Security and IT services.You will contribute to the development, execution and ultimately the overall success of a second line of defense function within the Global Cyber Security and IT Risk Management Program. You will also deliver challenge and carry out independent assessment and oversight of risk management practices carried out by the first line of defense.This role particularly supports the Tangerine portfolio.Is this role right for you? In this role, you will:

  • Deliver objective evaluation and oversight of risk management practices carried out by the first line of defense to ensure that the Tangerine’s processes and controls relating to Cyber Security and IT Risks are sufficient to maintain the consistent operation of systems, the continuous availability and integrity of data and the confidentiality of sensitive information.
  • Rank and quantify cyber, IT, and related risks in terms of probability of event and potential dollar impact.
  • Design scoring and quantification methodologies to support risk appetite discussions and enable sound decision making.
  • At Tangerine, guide IT, Security, and other control functions on Cyber Security and IT Risk management processes, systems and procedures; review and provide advice relating to policies frameworks, standards and control objectives; and ultimately build and sustain a risk aware culture.
  • Collaborate with internal and external partners to ensure information sharing and support complementary and contrasting risk oversight initiatives as appropriate
  • Establish and maintain effective relationships with all key stakeholders and applicable support areas across Tangerine Bank and the BNS ERM team, to remain current on new developments and emerging risks
  • Participate in major incident investigation when necessary, validating root cause of; IT and Cyber related incidents and loss events to the relevant failures in IT control processes, as well as quantitative loss impacts as assessed by the 1st line of Defense
  • Monitor the IT Risk Profile, KRIs and associated Risk Metrics of Tangerine Bank to proactively identify changes in the profile and emerging risks, while reporting on identified information technology and cyber-security vulnerabilities in terms business executives can understand and use
  • Periodically analyze risks to identify common themes, patterns or trends at an aggregate level
  • Support in-depth analysis on areas with high inherent risk and evaluate the effectiveness of risk responses
  • Monitor and report the status of Management’s IT risk response plans
  • Support the identification and reporting submissions for Tangerine IT Risk related information for regulatory requirements.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

  • 7 to 10 years of experience with IT Operations, IT System Development Life Cycle (SDLC), IT and/or Cyber Risk Management, Governance, and/or Audit. Information/Cybersecurity subject matter expertise is an asset.
  • Strong communication, listening, presentation and facilitation skills
  • Excellent interpersonal, leadership and relationship-building skills to deal with senior levels of management and local and remote business partners
  • Demonstrated ability to analyze complex data in order to arrive at succinct messages and conclusions
  • Strong strategic and critical thinking to influence enterprise risk program
  • Experience across multiple Cyber and IT Operations areas (Change, Capacity, Continuity, Incident, Problem, etc.) in a large organization
  • Experience using of GRC risk management tools
  • Experience using COBIT, ITIL and other IT Operation specific industry frameworks
  • Professional certifications and membership of associations such as CRISC, CISA, CISSP, CISM, etc. are an asset

What’s in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
  • Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank – Senior Manager, Cyber & IT Risk, Global Risk Management – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 01:30:12 GMT

Job description: Requisition ID: 214621Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Senior Manager, Cyber Security and IT Risk, you will contribute to the overall successful development and execution of a second line of defense program for Cyber Security and IT Risk, perform assessments of risk management practices carried out by the first lines of defense, and carry out quantitative analysis of threat and vulnerability scenarios which may impact IT systems operations as well as business processes supporting the Bank’s multiple delivery channels, ensuring all operate within the Bank’s risk appetite levels for Cyber Security and IT services.You will contribute to the development, execution and ultimately the overall success of a second line of defense function within the Global Cyber Security and IT Risk Management Program. You will also deliver challenge and carry out independent assessment and oversight of risk management practices carried out by the first line of defense.This role particularly supports the Tangerine portfolio.Is this role right for you? In this role, you will:

  • Deliver objective evaluation and oversight of risk management practices carried out by the first line of defense to ensure that the Tangerine’s processes and controls relating to Cyber Security and IT Risks are sufficient to maintain the consistent operation of systems, the continuous availability and integrity of data and the confidentiality of sensitive information.
  • Rank and quantify cyber, IT, and related risks in terms of probability of event and potential dollar impact.
  • Design scoring and quantification methodologies to support risk appetite discussions and enable sound decision making.
  • At Tangerine, guide IT, Security, and other control functions on Cyber Security and IT Risk management processes, systems and procedures; review and provide advice relating to policies frameworks, standards and control objectives; and ultimately build and sustain a risk aware culture.
  • Collaborate with internal and external partners to ensure information sharing and support complementary and contrasting risk oversight initiatives as appropriate
  • Establish and maintain effective relationships with all key stakeholders and applicable support areas across Tangerine Bank and the BNS ERM team, to remain current on new developments and emerging risks
  • Participate in major incident investigation when necessary, validating root cause of; IT and Cyber related incidents and loss events to the relevant failures in IT control processes, as well as quantitative loss impacts as assessed by the 1st line of Defense
  • Monitor the IT Risk Profile, KRIs and associated Risk Metrics of Tangerine Bank to proactively identify changes in the profile and emerging risks, while reporting on identified information technology and cyber-security vulnerabilities in terms business executives can understand and use
  • Periodically analyze risks to identify common themes, patterns or trends at an aggregate level
  • Support in-depth analysis on areas with high inherent risk and evaluate the effectiveness of risk responses
  • Monitor and report the status of Management’s IT risk response plans
  • Support the identification and reporting submissions for Tangerine IT Risk related information for regulatory requirements.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

  • 7 to 10 years of experience with IT Operations, IT System Development Life Cycle (SDLC), IT and/or Cyber Risk Management, Governance, and/or Audit. Information/Cybersecurity subject matter expertise is an asset.
  • Strong communication, listening, presentation and facilitation skills
  • Excellent interpersonal, leadership and relationship-building skills to deal with senior levels of management and local and remote business partners
  • Demonstrated ability to analyze complex data in order to arrive at succinct messages and conclusions
  • Strong strategic and critical thinking to influence enterprise risk program
  • Experience across multiple Cyber and IT Operations areas (Change, Capacity, Continuity, Incident, Problem, etc.) in a large organization
  • Experience using of GRC risk management tools
  • Experience using COBIT, ITIL and other IT Operation specific industry frameworks
  • Professional certifications and membership of associations such as CRISC, CISA, CISSP, CISM, etc. are an asset

What’s in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
  • Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

PwC – May 2025 – Cyber and Privacy – Summer Internship – Toronto – Toronto, ON

Company: PwC

Location: Toronto, ON

Expected salary:

Job date: Sun, 22 Dec 2024 06:23:27 GMT

Job description: Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Cybersecurity & PrivacyManagement Level Intern/TraineeJob Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.At PwC, we embrace new technology where you will learn to innovate and deliver differently. To learn about our application process visit our page on our campus recruitment website.To apply, visit our campus recruitment website at and submit your resume and transcripts (unofficial version is accepted) by January 24th at 11.59 PM EST.Join our community of solvers in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC Canada advances a culture that helps everyone thrive. It’s one of the reasons we’re recognized as a top employer in Canada. As you build a career with purpose and build meaningful connections that’ll last a lifetime, you’ll work with people from diverse backgrounds and industries to help solve important problems, powered by the latest technology, to turn today’s ideas into tomorrow’s solutions.PwC Canada is committed to cultivating an inclusive, hybrid work environment – one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritize in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time.We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.What you’ll create and doA career within Cybersecurity and Privacy, will provide you with the opportunity to help our clients implement an effective cybersecurity program and help run their cybersecurity operations that protects against threats, propels transformation, and drives growth.As companies pivot toward a digital business model, exponentially more data is generated and shared among organizations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.As an intern, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include:

  • Learn cybersecurity concepts such as detection, response and attack patterns
  • Work in an operational environment and learn first hand on how cybersecurity operations work in detecting and preventing cyber threats
  • Assist with security monitoring, detection, response and client care
  • Ensure cyber security incidents are investigated identified, assessed, reported, communicated to the client, and mitigated
  • Ensure compliance to client agreements, adherence to process and process improvements to achieve operational objectives
  • Revise and develop processes to strengthen the current Security Operations Framework
  • Administration & maintenance of security devices
  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
  • Responsible for integration of standard and non-standard logs in SIEM
  • Coordination with stakeholders, build and maintain positive working relationships with them

With connectivity being a key enabler of our strategy, our objective is to become the most connected firm – connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our homes.

  • Enrolled in second or third year of the following post-secondary programs: Computer Science, Software Engineering, Cybersecurity, applied mathematics, computer engineering
  • Ability to code in one or several languages: Java, C, C++ or Python
  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  • Strong written and verbal communication skills to articulate new ideas
  • Highly detail oriented with excellent organizational and analytical skills; an ability to think broadly and to ask questions about data, facts and other information to deliver quality to our clients
  • Share and collaborate effectively with others, building relationships which are genuine and rooted in trust
  • Ability to easily adapt and prioritize, demonstrating project management skills to handle changing priorities
  • Examples of alignment with PwC Values: Acting with Integrity, Working Together, Care, Reimagine the Possible and Make a Difference
  • You’ll be comfortable travelling to cities across Canada (when deemed safe to do so by applicable public health or regulatory authorities and PwC)
  • This role requires that you are legally entitled to work for PwC in Canada for the intended duration of the offer/contract.
  • We’d love it even more if you’re bilingual in English and French, however this isn’t a requirement.

Note: We only allow you to submit one application; however you are able to select a second and third office preference.Why you’ll love working with usAt PwC Canada, our solvers are supported through meaningful rewards, meaningful connections, meaningful work, and meaningful growth. Thrive in work and life through our diverse, inclusive and flexible culture, powered by the latest tech. Learn what it means to be a part of .Please note: eligibility for some of these benefits is dependent on the roleFind out to be a part of The New Equation.Applying at PwCAt PwC, we embrace new technology where you will learn to innovate and deliver differently. To learn about our application process visit our page on our campus recruitment website.To apply, visit our campus recruitment website at and submit your resume and transcripts (unofficial version is accepted) by January 24th at 11.59 PM EST.Please make sure to check your spam folder for any email communications from us throughout the application process!Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Azure Data Factory, Communication, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture, Security Compliance Management, Security Control, Security Incident Management, Security Monitoring {+ 3 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End DateAt PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.

Electrical Design Manager – Brilliance Cyber Systems INC – Orlando, FL

Company: Brilliance Cyber Systems INC

Location: Orlando, FL

Expected salary: $114000 – 172000 per year

Job date: Fri, 20 Dec 2024 07:36:01 GMT

Job description: The Marketing Coordinator role involves the collection, assembly, and organization of project data to support the marketing efforts of a company. This individual will also take on the responsibility of seeking out new clients and projects to pursue, in order to help grow the business. The Marketing Coordinator plays a crucial role in promoting the company’s services and ensuring a steady flow of work. This position requires strong communication skills, attention to detail, and a proactive approach to identifying opportunities for business growth.

Product Cyber Security Project Manager – Ribbon Communications – Ottawa, ON

Company: Ribbon Communications

Location: Ottawa, ON

Expected salary:

Job date: Thu, 12 Dec 2024 05:49:29 GMT

Job description: Position Overview: Ribbon Communications is seeking an experienced Senior Cyber Security Project Manager to lead… process or other) · Strong knowledge of cyber security standards, regulations, and best practices · Excellent project…

Information Security & Cyber Manager – isgSearch – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 01:53:09 GMT

Job description: Position: Information Security Manager Location: GTA, Hybrid Are you an experienced cybersecurity professional… with a passion for risk management, governance, and program development? We’re seeking a dynamic Information Security Manager to lead…

Senior Cyber Security Analyst, IAM Onboarding (Global Security) – Royal Bank of Canada – Vancouver, BC

Company: Royal Bank of Canada

Location: Vancouver, BC

Job description: of escalation and resolution for incidents and project related issues. Provide guidance, coaching, and mentoring within the team… is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager…
The content discusses the importance of addressing incidents and project-related issues in a timely manner through escalation and resolution processes. It also emphasizes the need for guidance, coaching, and mentoring within the team to improve overall performance. Additionally, the company is committed to supporting flexible work arrangements, with specific details to be negotiated with the hiring manager.
The job description listed on the website is for a Customer Service Representative position. The responsibilities include:

– Managing large amounts of incoming calls and emails
– Identifying and assessing customers’ needs to achieve satisfaction
– Building sustainable relationships and trust with customer accounts
– Handling customer complaints, provide appropriate solutions, and alternatives within time limits
– Following communication scripts when handling different topics
– Keeping records of customer interactions, transactions, comments, and complaints
– Communicating and coordinating with colleagues as necessary
– Providing accurate, valid, and complete information by using the right methods and tools
– Ensuring timely feedback to customers
– Resolving customer complaints in a timely and professional manner
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Expected salary:

Job date: Thu, 21 Nov 2024 08:23:29 GMT