Manager, Digital Arrival & Stay Operations – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Thu, 21 Nov 2024 03:12:38 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Digital Arrival & Stay OperationsThis role will be work with our digital pre-arrival & stay product owner to create and maintain a world class digital arrival and stay guest experience. The function of this job will be to ensure that hotel operations teams will be able to deliver on the products developed for the guest experience. Additionally, feedback on improving the guest and employee experience will be funneled up through this role to ensure we are meeting the needs of our global operation.What You’ll Be Doing:

  • Act as the operations lead to the product owner of Arrival to execute on the strategic roadmap.
  • Liase with the Pre-arrival product owner and Pre-arrival Operations Lead to ensure a seamless employee and guest experience handoff between pre-arrival and stay parts of the journey.
  • Liaise with the Digital Concierge lead to ensure arrival and in stay needs are captured for utilizing KEY, our FS custom concierge platform
  • Act as the Operations lead to FS Chat to ensure an optimal guest experience are paired with the right operational needs for the employee experience.
  • Act as the Operations lead to Mobile App to ensure the digital arrival and in house guest experience desired by the commercial team have the right operational needs for the employee experience.
  • Act as a liaison to the Guest Recognition team to ensure shared synergies between product initiatives through Golden, App, Staycomms, Guest Profiles, HotSOS etc.
  • Work with L&D to maintain an integrated training plan to deliver personalized guest experiences through our arrival and in stay programing.
  • Contribute to the operational scorecard to measure effective use of hotel technology to deliver service excellence (Chat, Staycomms, KEY, Golden).
  • Conduct training sessions on new features, P&Ps, and SOPs as it relates to the stay experience across digital platforms (Chat, Staycomms, KEY, App).
  • Maintain documentation of new products for best practices, functionality, and reporting
  • Update training documents and materials along with release notes for enhancements.
  • Conduct per property assessments to identify training gaps and customize training programs to meet the specific needs of different audiences within the reservations, guest experience, and front office departments.
  • Act as Tier 2 support for tickets as it relates to operational issues with platforms affecting pre-arrival (Chat, StayComms, App, KEY, HotSOS).
  • Act as Tier 1 support for operational guidance and training on operational best practices for the digital arrival and in house experience.
  • Conduct quarterly global updates with hotel concierge teams to share enhancements, training, and give regular road map updates to relevant Rooms departments globally.
  • Review quarterly budgets with Pre-Arrival & Stay product owner ensuring optimal resource allocation and efficiency.

What You Bring:

  • Bachelor’s degree or equivalent in relevant field.
  • 5+ years of experience within luxury hospitality. Front office, reservations, or guest services experience is highly desired.
  • Has had experience turning ideas into tangible products.
  • Has previously assisted with mass trainings and project rollouts.
  • Has a high degree of working knowledge within hospitality and service.
  • Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.

Key Skills/Who You Are:

  • Strong decision-making skills
  • Promotes and integrates continuous learning initiatives.
  • Promotes strong team relationships and trust.
  • Timely delivery of key development and road map items.
  • Encourages sharing of innovative ideas inside and outside the organization.

Proficiency in the following:

  • Advanced knowledge of Amadeus suite (HotSOS, REX).
  • Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel).
  • Figma
  • Jira
  • Monday.com
  • PMS Opera
  • Salesforce (FS custom version) – an asset
  • FS Chat (FS custom platform) – an asset
  • Salesforce Marketing Cloud (FS custom version) – an asset
  • FS Messenger – an asset

NOTE: Candidates must have Canadian work authorization.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company that values creating exceptional guest experiences through world-class employee experience and company culture. The company is committed to supporting cancer research and advancing diversity and inclusion. The Manager, Digital Arrival & Stay Operations role focuses on ensuring a seamless digital guest experience from arrival to stay. Responsibilities include working with various teams to ensure operational needs are met, conducting training sessions, and providing support for operational issues. The ideal candidate should have experience in luxury hospitality, turning ideas into tangible products, and strong communication skills. Key skills include decision-making, promoting continuous learning, and proficiency in various software programs. The role will require 3 days per week in the Four Seasons Corporate Office in Toronto. Candidates must have Canadian work authorization.

SEO SpecialistWellin5 Inc.Toronto, ON•Remote$25 – $30 an hour Stay up to date with the latest SEO & digital marketing trends and best practices. Develop and implement Mailchimp and Sendgrid email marketing campaigns. 30+ days ago·More…View all Wellin5 Inc. jobs – Toronto jobsSalary Search: SEO Specialist salaries in Toronto, ON

SEO Specialist – Intermediate

Wellin5 Innovations Inc. is a Canadian online mental health counselling platform that provides online counselling to clients across Canada. We are based in Surrey, BC and looking for an experienced and knowledgeable SEO (Search Engine Optimization) Specialist for a remote contract position with our team. For this position, you may be located anywhere in Canada.

As an SEO Specialist, you will be responsible for planning, implementing and managing our SEO strategy. As our online presence is extremely important for the success of the business, your position will play a key role in driving our business growth and success.

This contract is remote and includes 25-30 hours per week.

Experience and Qualifications

  • 3 years of experience as SEO Specialist or similar role
  • 3 years of experience with planning and implementing a successful SEO strategy
  • Proven track record in successfully implementing SEO campaigns and driving aggressive growth
  • 3 years of experience in Google Analytics, marketing and business development
  • Experience implementing SEO-compliant designs in WordPress
  • Experience with A/B testing and other testing metrics
  • Experience with HTML
  • Ability to analyze and track data to optimize existing campaigns
  • Sense of ownership and pride in your performance and impact on Wellin5’s success
  • Critical thinking with awesome problem-solving skills
  • Team player with the ability to lead
  • Clear communicator and great interpersonal skills
  • Excellent time-management skills
  • Professional with a passion or interest in mental health and tech as well as seeing people healthy and prospering

Assets

  • Experience developing, designing and maintaining email marketing campaigns (MailChimp, Sendgrid)
  • WordPress development

Duties and Responsibilities

  • Plan, develop and implement our SEO strategy
  • Offsite link building
  • Work towards organic search optimization and ROI maximization
  • Regularly perform thorough keywords research
  • Identify key SEO KPIs
  • Monitor redirects, click rate, bounce rate, and other KPIs
  • Prepare and present weekly and monthly and quarterly reports
  • Identify and refine our target audiences on an ongoing basis
  • Update and improve our brand persona to better target identified audiences
  • Identify problems and deficiencies and implement solutions in a timely manner
  • Suggest improvements for process and productivity optimization
  • Work with the development team to implement SEO best practices
  • Stay up to date with the latest SEO & digital marketing trends and best practices
  • Perform regular, internal linking audits, site speed audits, make suggestions and implement changes
  • Complete regular competitor analyses, make recommendations and implement any changes
  • Prepare a content calendar for blog topics and any new content to be implemented on wellin5.ca

Additional Duties

  • Implement designs in WordPress website
  • Develop and implement Mailchimp and Sendgrid email marketing campaigns

Job Type: Part-time

Salary: $25.00-$30.00 per hour

Contract length: 3-6 months

Job Types: Full-time, Part-time, Contract

Salary: $25.00-$30.00 per hour

Benefits:

  • Flexible schedule
  • Work from home

Experience:

  • SEO: 2 years (preferred)

Work remotely:

  • Yes

SEO Specialist


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Social Media ManagerLeverageITToronto, ON•Remote$31,905 – $81,223 a year Well-versed in social media, digital marketing best practices. Experience creating email marketing campaigns. Stay current with new advances in social marketing… 30+ days ago·More…View all LeverageIT jobs – Toronto jobsSalary Search: Social Media Manager salaries in Toronto, ON

Job Description

Our ideal hire would be someone who is interested and experienced in the creative side of digital marketing, e.g. writing, content creation, engagement, social media management, etc. You should be well-versed in what’s trending, best practices across social media channels, and interested in what makes people engage with content.

Social media marketing

  • Experience creating and managing an editorial social media calendar, preferably for multiple clients
  • Manage day-to-day social media marketing across multiple accounts to grow customer awareness, engagement & acquisition (Facebook, Twitter, Instagram)
  • Create effective influencer strategies to acquire target audiences for our clients
  • Stay current with new advances in social marketing, competitive landscape & research
  • Experience with influencer marketing – creating + executing influencer strategy
  • Participate in research, idea generation for strategy

Content creation

  • Optimizing content for social media channels (FB, Instagram, TikTok, LinkedIn, etc.)
  • You have a good sense of aesthetics and design, making sure content is on-brand and visually pleasing
  • Creating infographics, visuals (nothing too fancy, we have designers for that)
  • Experience creating email marketing campaigns
  • Researching and writing informative blog posts and articles on different subjects
  • Video/gif creation abilities – a plus

Qualifications

  • Education: Bachelor degree preferred (marketing, journalism, social science, English, communications) – not mandatory

  • +2     years experience managing social media accounts
  • Strong communication skills
  • Interest and experience with analytics, statistics
  • Well-versed in social media, digital marketing best practices
  • Strong sense of design – experience with photoshop + illustrator preferred
  • Positive attitude, eager to learn
  • Organized, has excellent time management
  • Ability to multitask and work as part of a team
  • Experience with offline marketing an asset

Please include samples of your work, ie. social media account you’ve managed, content you’ve created, etc.

Job Type: Full-time

Job Type: Full-time

Salary: $31,905.00-$81,223.00 per year

Social Media Manager


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Senior Web Analytics SpecialistDRVN IntelligenceToronto, ON Stay involved in the majority of technical client communications, prioritizing your time based on urgency and importance. 30+ days ago·More…View all DRVN Intelligence jobs – Toronto jobsSalary Search: Senior Web Analytics Specialist salaries in Toronto, ON

The Senior Web Analytics Specialist will play a key role at DRVN Intelligence Inc., while we create and maintain industry-leading quality and efficiency of service and software delivery. The Senior Web Analytics Specialist will play a role spanning both Marketing Intelligence and Data Systems workflows, responsible for supporting the delivery of comprehensive end-to-end solutions for DRVN Intelligence’s clients.

The primary responsibility of this role is to support the Head of Digital Ecosystems, collaborating with the Data Systems team, in guiding clients’ development of their digital systems, through the practical utilization of data and strategy. The selected candidate will bring a strong base of Google Analytics expertise to the team.

The Senior Web Analytics Specialist will be responsible for day-to-day client relations and liaison with internal teams on all assigned DRVN Intelligence Inc. deliverables. The incumbent will be a key member of a central team responsible for collaborating with all DRVN Intelligence team members as it pertains to planning, executing and maintaining client projects. The individual will use their expertise and best practices to support the team in providing efficiencies, and superior quality to every deliverable. The Senior Web Analytics Specialist will be responsible for maintaining positive internal and external relationships, further building on our strong corporate reputation.

KEY RESPONSIBILITIES:

Role-Specific Responsibilities:

  • Act as a Technical point of contact with client or partners (eg. Google or Adobe)
  • Lead, execute and support both internal and client team members as it relates to:

    • Data collection through design and implementation of tracking codes (GTM, Google Analytics 360, Salesforce, Adobe, custom scripts)
    • Analytics setup, reporting and custom database feeds (GA360, Adobe Analytics, CM, DV360, Salesforce, Data Studio, Tableau, etc.)
    • Data collection through design and implementation of tracking code (Google Tag Manager, GA360, Salesforce, Adobe, custom scripts)
    • Web Analytics reporting and dashboard building
  • Help on business pitches that are Web analytics related (build slides and estimate time/effort)
  • Stay involved in the majority of technical client communications, prioritizing your time based on urgency and importance
  • Collaborate with, support, and work closely with the Data Systems business units to ensure efficient workflow, and realize cross-functional opportunities and enhancements
  • Embody as a key subject matter expert for all things relating to to the collection and application of web analytics data, advising team members in related discussions and bringing wider technology and industry trends and changes to the attention of the wider team

Company-Wide Responsibilities:

  • Maintain and exceed client satisfaction with DRVN Inc.’s deliverables, day-to-day work and overall value as a partner
  • Adapt to ever-changing client needs and expectations
  • Act as a Senior point of contact for DRVN Intelligence’s clients and prospects
  • Maintain client satisfaction and happiness with DRVN Intelligences deliverables, day-to-day work and overall value as a partner
  • Help identify, pitch, cultivate, prepare and deliver material as needed for new business and business development initiatives

QUALIFICATIONS:

  • At least 2-3 years of Web Analytics implementation experience in Google Analytics (primary) or Adobe Analytics (secondary)
  • Experience with Tag Management Systems like Google Tag Manager and Adobe Launch/DTM
  • Familiarity with marketing tracking pixels such as Facebook pixel, Google gtag and floodlight tags
  • Strong written and verbal communication skills
  • Ability to provide clear guidance and support for advanced problem solving and system design for enterprise-level clients, aiding the evolution of their digital practices
  • Understanding of digital ecosystems including online data collection, cloud systems and analytics tools (Google stack, Facebook, AWS, Salesforce, Adobe Suite etc.) is an asset

Senior Web Analytics Specialist


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Digital Monetization Specialist, Bell MediaBELL MEDIA INC.3.7Toronto, ON Knowledge of IAB ad formats and emerging digital trends. Participate in IAB or other industry committees or events to stay abreast on latest digital trends. 30+ days ago·More…View all BELL MEDIA INC. jobs – Toronto jobsSalary Search: Digital Monetization Specialist, Bell Media salaries in Toronto, ONSee popular questions & answers about BELL MEDIA INC.

Req Id: 293255

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We’re looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.


Position Title: Digital Monetization Specialist


Job Location: Canada: 50 Eglinton, Ontario: Toronto or 87 Ontario, Montréal, Québec


Responsibilities:

  • Project manage Digital Monetization initiatives with a focus on Order Management System (OMS) integration with Bell Media advertising tech stack and feature requests for future optimal state.
  • Work with Business Operations to align OMS stakeholders in Digital Sales, Monetization, Billing, Finance & IT teams and prioritize and maintain system roadmap
  • Liaise with partners in Digital Product & Development to build business requirements and success criteria to maximize revenue around ad innovation and product development
  • Collaborate with Technical Account Management team to schedule quality assurance to ensure monetization requirements are met
  • Work with Digital Sales, Inventory, Revenue Management, Business Operations, and Programmatic teams to define and execute go-to-market strategies
  • Present ad innovation products and processes to Digital Sales Teams. Provide campaign support as needed.
  • Monitor success of product launches by regularly reporting on KPIs and gathering buyer feedback for ongoing product improvements
  • Develop and manage business relationships with various vendors
  • Participate in IAB or other industry committees or events to stay abreast on latest digital trends


Qualifications:

  • 3+ years related experience in Ad Operations, Technical Account Management, Programmatic, Project Management, or Product Management preferably within Digital Media industry
  • University degree or equivalent in business administration, technology, or marketing with a strong technical and analytical background
  • Knowledge of digital ad technology: OMS, ad servers (GAM, FreeWheel, Cadent), DSPs, SSPs, and DMPs,
  • Knowledge of IAB ad formats and emerging digital trends
  • Comprehensive understanding of campaign success and reporting metrics including viewability
  • Proactive with demonstrated ability to deliver results in a fast-paced, goal-driven environment
  • Proven ability to handle multiple tasks simultaneously without compromising quality
  • Works well independently or with a team
  • Excellent written and verbal communication skills
  • Strong organizational skills with attention to detail
  • Proficient with Microsoft Office, PowerPoint, and Excel applications
  • Experience with web tools (Charles, Fiddler, Google Developer Tools), JIRA and Confluence
  • Bilingualism is an asset (English and French)

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:


Position Type: Non Management
Job Status: Regular – Full Time
Job Location: Toronto || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 09/30/2021


Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Toronto


Bell, one of Canada’s Top 100 Employers.

Digital Monetization Specialist, Bell Media


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Marketing ManagerBOZAI LAW PROFESSIONAL CORPORATIONMarkham, ON$30,000 – $60,000 a yearResponsive employer Stay up to date with the latest SEO and digital marketing latest trends and best practices. Plan and execute all digital marketing, including SEO/SEM on our… 18 days ago·More…View all BOZAI LAW PROFESSIONAL CORPORATION jobs – Markham jobsSalary Search: Marketing Manager salaries in Markham, ON

We are looking for an experienced and knowledgeable Marketing Specialist to run our marketing department. You wil be required to design, code and modify Bozai Law’s official website, from layout to function and according to the brand’s specifications. Maintain and update the websites video library and blog site. In addition as the firms marketing specialist you will be responsible for designing billboard ads, and determining where and when such billboards should be employed. You will also be responsible for implementing the firms SEO campaign in which you will be responsible for planning, implementing and manging our SEO and SMO strategies. As our online presence is extremely import for the success of business, your position will play an integral role in driving our business’ growth and success. Search Engine Marketing Specialist duties and responsibilities Plan, develop and implement our SEO strategy. Work towards organic search optimization and ROI maximization. Regularly perform thorough keywords research. Identify key SEO KPIs. Monitor redirects, click rate, bounce rate, and other KPIs. Prepare and present reports regularly. Identify our buyer persona to better target identified audiences. Identify problems and deficiency and implement solutions in a timely manner. Suggest improvements for process and productivity optimization. Work with web developers and marketing teams to properly implement SEO best practices. Stay up to date with the latest SEO and digital marketing latest trends and best practices. Maintain and develop Facebook, Twitter, LinkedIn, YouTube and Instagram marketing campaigns.

Responsibilities:

Plan and execute all digital marketing, including SEO/SEM on our website, Google, Facebook, LinkedIn etc.

Experience:

SEO: 4 years (preferred but not required)

SMO: 3 years (preferred but not required)

Experience in setting up websites and optimizing Google Adwords & Facebook campaigns. Strong analytical skills and data-driven thinking. Up-to-date with the latest trends and best practices in online marketing and measurement · Experience with social media and online campaign creation · Good command over English language both spoken and written.

Reference ID: BozaiLaw.Marketing

Application deadline: 2021-09-24

Expected start date: 2021-10-01

Job Types: Full-time, Permanent

Salary: $30,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Marketing: 1 year (preferred)

Work remotely:

  • No

Marketing Manager


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