PointClickCare – Systems Developer (Technology Support) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $90000 – 100000 per year

Job date: Tue, 08 Jul 2025 22:38:07 GMT

Job description: At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare – so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out and connect with us on and .Job Summary:Working under the direction of the leadership team of the Technology & Support Services, the Systems Developer is responsible for the development, deployment, and support of AI and application solutions within PointClickCare corporate environment.These solutions include automation and orchestration leveraging AI for business processes that are critical to the various business units. The individual will provide oversight and guidance to ensure the proper implementation, training, support, of applications in accordance with best practices.Self-starter mindset who is willing to work cross functionally as a Technical Liaison with various departments, using your voice to bring new ideas to the table that will enhance the day-to-day work environment and content for all PointClickcare employees.Key Responsibilities:

  • Administration and Governance of SharePoint Online, Power Platform, Teams, One Drive, Copilot Studio, Azure AI Foundry and other M365 collaboration tools, Develop AI Agents using Copilot Studio, Azure AI Foundry, PowerApps canvas and model driven apps, webparts and SPFx Define and build data models using Dataverse, SharePoint, or other data sources.
  • Introduces and supports processes, tools, and methodologies to balance needs for the development, from coding and deployment to maintenance and updates.
  • Responsible to identify and investigate data platform related issues in terms of performance & consistency and providing fixes (analyze and fix bugs) and workarounds in partnership with Data engineer and Data Architect.
  • Collaborates with cross platform teams to deliver tooling and processes that will result in automated workflows; this will include the automated build process, environment setups, testing scripts, deployments, and production operational metrics/debugging information.
  • Implements continuous improvements/efficiencies to the product lifecycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.

Your Key Strengths:

  • Experience with API or rest services integrations and understanding of how to implement solutions with multiple data sources.
  • Ability to respond to system issues, drive and participate in high – priority incident calls and emergency activities outside of standard office hours as needed
  • 2-3 years’ experience with other AI platforms leveraging different LLMs
  • Microsoft Azure, Azure AI Foundry, Copilot Studio experience
  • Experience in Microsoft Graph, Power Apps, Power Automate, Power Virtual Agents, SharePoint, Teams, Streams
  • Tools such as GitHub, JIRA, Confluence, and Continuous Integration (CI) systems, Power Automate, Copilot Studio.
  • JavaScript, HTML5, CSS, XML, JSON, SQL, React, SPFx, Azure Function and Web Services, C#, , and .NET Frameworks, Python, PowerShell, Microsoft Azure App Services and Functions
  • 3+ years’ experience working with Microsoft Power Platform, Teams,
  • 5+ experience working with SharePoint

$90,000 – $100,000 a yearCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $90,000 – $100,000 + fulltime benefits.Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.Overtime EligibleTech C P2#LI-MG1#LI-Remote#CanadaPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Axelon Services – Applications Support Senior Analyst – Mississauga, ON

Company: Axelon Services

Location: Mississauga, ON

Expected salary:

Job date: Wed, 09 Jul 2025 22:56:30 GMT

Job description: Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Applications Support Senior Analyst“This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.****Video/ f2f interviews are required prior to all offers.Job Description:
An Applications Support Senior Analyst position exists for a role in the Production Level 2 support team within the Information Services Technology team to support functionalities being developed using Java, CRM, Microsoft technologies, OraaS, ECS, MSaaS, ETL and Mongo DB. The position requires coordinating with the global teams to support Sales, Products, Implementations and Operations in Client Clients Technology. The team manages the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to Level 1 support and to the business.The successful candidate will be part of L2 team in Mississauga, Canada and work closely with their colleagues in APAC to ensure seamless 22 x 7 supports of our applications. In addition, they will work closely with Level 1 Support, L3/development teams, infra team and the business. The ideal candidate should be technically astute, well organized, proactive, and to possess good multi-tasking skills.The support team works in shift during the EST business hours for the team to provide on-site coverage. The candidate must be willing to participate in the work shift rotation and the weekend / holiday coverage maybe required as per the project.Key Responsibilities:
Functional Responsibilities:

  • Work closely with Level 1 support, development teams and infrastructure teams to deliver strategy & priorities and communicate progress effectively to all stakeholders.
  • Analyse and resolve issues that arise on CRM systems. Ensure daily process completion to service level agreements.
  • Provide support to the business during day-to-day activities and ad-hoc requests
  • Communicate issues and status updates with all stakeholders effectively.
  • Maintain application availability to business users globally.
  • Ensure the stability of applications by proactively seeking ways of improving stability.
  • Drive initiatives for capacity planning, resiliency/failover plans and monitoring enhancement.
  • Perform Change Management and deployment activities on production environment.
  • Provide ideas and conduct efficiency and effectiveness improvements in support processes.
  • Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups.
  • Provide RCA (Root Cause Analysis) and recommendation to the application development team to increase the stability of the system and reduce number of incidents created for the application.
  • Create and maintain a knowledge base to provoke knowledge transfer within the team.

Essential Skills

  • 6-8 years of experience in Production Support
  • Good understanding of ITIL
  • Understanding of problem management methodologies
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • JAVA experience in the past
  • Understanding of TOMCAT Server and Deployments
  • Working knowledge of ECS
  • Good sense of production incidents / issues handling
  • Familiar with Unix commands. Shell scripting.
  • Ability to communicate well at all levels and strong organizational skills
  • Self-motivating and ability to work in a team environment
  • Ability to learn new skills quickly with little supervision

Nice to have skills

  • Any web scripting language and / or Java
  • Ability to develop support tools/scripts as required
  • Oracle administration/Siebel, Mongo DB, MS SQL.
  • Functional knowledge of SQL + ability to write SQL database script
  • Microsoft technologies
  • Understanding of IP networks + ability to analyze and monitor network traffic

Competencies:

  • Drive & Determination: Demonstrates self-motivation and drive and shows determination to achieve goals
  • Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes and suggest solutions to complex problems
  • Proactivity & Initiative: Self-starting. Seize opportunities and acts upon them. Control events by making suggestions and proposing actions. Completes tasks, projects and plans before being asked
  • Building Relationships: Maintains good relationships with colleagues and builds strong professional networks. Recognizes and understands the needs of others, aware of own personal style
  • Innovation & Creativity: Creating new and imaginative solutions to work related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision
  • Communication Skills: Expresses ideas effectively using a range of communication styles, skills and processes.
  • Accountability & Ownership: Responsible and takes ownership of driving tasks to closure

Educational Level:

  • Bachelor’s degree or higher

Client Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Humber – Job Developer – COWD – FT Support – Ontario

Company: Humber

Location: Ontario

Expected salary:

Job date: Wed, 09 Jul 2025 00:25:39 GMT

Job description: Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.Job Details:
Position Title: Job Developer
Status: Full Time Support
Hours: 40 hours per week
Faculty/Department: Community Outreach and Workforce Development
Campus/Location: 3 days a week on North Campus, and 2 days a week remotely
Salary: FT Support Payband I – (Min $39.34 – Max $45.59)About the Job Developer Role:Reporting to the Project Coordinator, the Job Developer (JD) provides job placement and job retention services to internationally trained professionals in the bridging program(s) who face challenges in accessing relevant employment in their field, due to barriers such as, lack of knowledge related to the Canadian workplace culture, English as a second language, lack of Canadian work experience and awareness of the specific technology used in their field in Canada, having had no exposure to work in Canada. The JD is accountable for reaching out to employers and developing relationships with them to create job leads and organize networking and hiring events to help secure employment for the program clients. The JD, who provides occupation specific employment services, will work collaboratively with other project staff, and will support students to customize their resumes and cover-letters for specific job applications and assist in conducting mock interviews. The JD will support and follow up with participants post-program. He/she will also be responsible for keeping a record of student service and employment outcomes data and enter them into the relevant information systems. Overall, the JD will be responsible for meeting employment experience and employment targets set by the project funder. The JD will from time to time assist the Project Coordinator in student recruitment. This role requires the incumbent to travel to employers, and so a valid driver’s license and access to a vehicle is necessary. Some evening and weekend work may also be required for alumni and other special events.QualificationsAbout You:You are passionate about working at Ontario’s largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:Education

  • A diploma (3-year) in Career and Work Counselling, Human Resources (Recruitment), Business Administration, Social Work or a related field.

Experience/Skills

  • A minimum of 3 years of experience in job development, human resources recruitment and placement and a proven track record of success working with newcomers to Canada
  • Excellent interpersonal and communication skills, teambuilding, adaptability, organizational, occupation specific/labor market research and problem-solving skills
  • Demonstrated awareness of cultural diversity, settlement and integration issues pertaining to newcomers to Canada
  • Proven commitment to customer and community service
  • Demonstrated knowledge and ability with Office software, e-mail, remote communications/collaboration, record keeping/report generating applications on the web.
  • Strong ties to IT/Supply Chain recruiters and the IT/Supply Chain industry are preferred
  • Demonstrated commitment to and knowledge of principles of equity, diversity and inclusion and a collaborative team player that is committed to a positive team culture.

If this sounds like you, we’d love to hear from you! At Humber Polytechnic we don’t just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!What’s in it for you?

  • An opportunity to be a part of building Humber’s future.
  • Be part of a diverse, hard-working, and supportive team.
  • Tools and technology that will allow you to succeed at your job.
  • Amazing perks!

Support Staff
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca). .

Actalent – IT Support – Ottawa, ON

Company: Actalent

Location: Ottawa, ON

Expected salary: $18 – 20 per hour

Job date: Wed, 09 Jul 2025 03:35:08 GMT

Job description: Job Title: IT Support SpecialistJob DescriptionOur client is a fortune 500 technology company.We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team. Fluency in English and French is preferred but not mandatory. This role involves working in a call center environment, providing remote service and customer access, and delivering solutions for PC and Print technologies.Responsibilities

  • Provide remote service and customer access in a call center environment.
  • Solve business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.
  • Apply developed knowledge of job skills, company policies, and procedures to complete various assignments and tasks.
  • Work on moderately complex assignments requiring ordinary problem resolution and independent judgment.
  • Demonstrate logic and critical thinking in providing solutions.

Essential Skills

  • Bilingual in English and French.
  • 1-3 years of general experience or equivalent combination of experience and education.
  • High school education or equivalent, or college degree.
  • Customer service experience.
  • Experience working with and troubleshooting computer hardware products, such as printers.

Additional Skills & Qualifications

  • Experience with computers, printers, or technical roles.
  • Technical knowledge of IT systems.

Work EnvironmentThis position is based in Ottawa, Ontario. The team values longevity and personal growth, and the workplace is known for its supportive and friendly atmosphere. This will be a long term position, with opportunities for growth inside a fortune 500 company.Pay and BenefitsThe pay range for this position is $18.00 – $20.00/hr.Workplace TypeThis is a hybrid position in Ottawa,ON.À propos d’Actalent:Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à pour connaître d’autres options d’accommodement.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

DXC Technology – Customer Support Representative (Weekend Night Shift) – CANADA – Mississauga, ON

Company: DXC Technology

Location: Mississauga, ON

Expected salary:

Job date: Sun, 06 Jul 2025 00:17:26 GMT

Job description: Job Description:What You Will Do:

  • Answer incoming phone calls and respond to basic customer inquiries or route calls to the appropriate personnel.
  • Document call details and outcomes in the account history; initiate necessary follow-ups independently.
  • Research customer issues and respond to escalations via email in a timely and professional manner.
  • Process inbound and outbound calls to meet or exceed service level agreements (SLAs).
  • Accurately record call details, process requests, and update account information with proper documentation.
  • Perform data entry and match documents to the correct accounts to maintain accurate and up-to-date records.
  • Collaborate with team members and management via Microsoft Teams to resolve service-related issues.

Who You Are:

  • High school diploma
  • Strong communication and problem-solving skills
  • Comfortable working independently
  • Flexible and adaptable to shift changes

Work Environment:

  • This is a remote position within Canada only
  • Weekend night shift: Thursday to Sunday, 7:30 PM – 6:00 AM ET
  • Note: This night shift may transition to a day shift and include outbound calling to upon the return of the employee currently on leave
  • All applicants must be legally authorized to work in Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Educators Looking for Career Pivot with full support – Creating Brighter Futures – Vancouver, BC

Company: Creating Brighter Futures

Location: Vancouver, BC

Expected salary:

Job date: Mon, 07 Jul 2025 22:58:54 GMT

Job description: conferencing Basic proficiency with social media platforms Experience in digital marketing is a plus What You’ll Gain Work… with over 20 years of experience delivering award-winning digital learning programs and immersive in-person events worldwide…

Coupa NA Support Specialist – Glencore Coupa Support Organization (On-site) – Glencore – Vancouver, BC

Company: Glencore

Location: Vancouver, BC

Job description: for your next step? Supported by and reporting to the Coupa Global Support Manager, the successful candidate will have a close working… experience, and is familiar with the operational models at our numerous sites. The NA Support Specialist will have strong project…
The NA Support Specialist, reporting to the Coupa Global Support Manager, will closely collaborate with various teams, leveraging their expertise in operational models across multiple sites. The candidate should possess strong project management skills.
I’m unable to access external websites directly. However, I can help you create a job description based on standard practices and information you provide. If you can share details about the job such as the title, responsibilities, qualifications, and any other relevant information, I’ll be glad to assist!

Expected salary:

Job date: Sat, 05 Jul 2025 22:23:05 GMT

Technical Support Representative – The Sydney Call Centre – Sydney, NS

Company: The Sydney Call Centre

Location: Sydney, NS

Expected salary:

Job date: Sun, 06 Jul 2025 05:09:02 GMT

Job description: (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software…, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center…

The content appears to list various businesses and terms related to customer experience (CXP), customer service, digital experience providers (DXP), and account receivables management (ARM). Companies mentioned include MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, and The Sydney Call Center, which are likely involved in providing services or solutions in these areas.

I’m unable to access external websites directly. However, I can help you create a job description based on the information you provide or any specific details you’re looking for. Could you please share the key details or type of job you’re interested in?

CAA South Central Ontario – Desktop Support Analyst – Mississauga, ON

Company: CAA South Central Ontario

Location: Mississauga, ON

Expected salary:

Job date: Wed, 25 Jun 2025 07:43:59 GMT

Job description: About UsAs Canada’s largest automobile association, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

  • At CCG, we are committed to delivering an exceptional Associate experience. We offer:
  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsWhat you will do :

  • A combination of on phone support for internal CAA Associates and onsite support
  • Support tasks for this position include incident handling, problem identification, ticket Management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation
  • Provide 1st, 2nd level technical support for Windows 10, O365, remote connectivity as well as several business specific applications
  • Experience in managing devices in Intune
  • Provide support in a Citrix environment
  • Provide support to virtual desktops in an Azure environment
  • Management, setup and maintenance of all IT equipment onsite, this includes printers, Video conferencing and other IT assets
  • Setup and configuration of new hardware and software
  • Educate users on how to use systems and applications as required
  • Asset Management of Desktops, Laptops, Monitors and Printers
  • Document and maintain Desktop Support procedures
  • Create Knowledge Base articles as required
  • Various projects as assigned by Management
  • Occasional travel to various retail store locations will be required

Who you are :

  • Preferably Bilingual in French and English
  • Post-Secondary education or Diploma in computer science or Information Technology
  • A minimum of four years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
  • Excellent time management, analytical and problem-solving skills
  • Ability to work effectively and productively within a team environment
  • Knowledge of ticketing management systems
  • Knowledge of PC, laptop and printer hardware and software
  • Proficient in:
  • Office 365 – Azure Management
  • Windows 10, remote diagnostic and problem resolution
  • Citrix
  • Azure Virtual desktops
  • VPN Connectivity

Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.As an organization we are focused on Member safety, which includes the safety and well-being of our Associates.