Impact Staffing – Administrative Assistant – Reception & Student Support – Windsor, ON

Company: Impact Staffing

Location: Windsor, ON

Expected salary: $24.43 per hour

Job date: Wed, 02 Apr 2025 00:16:51 GMT

Job description: We are currently looking for an Administrative Assistant to fill a Temporary position at the University of Windsor.Position will go until April 30th with the possibility of an extension.Key Job Functions
1. Student Support

  • Assists with the mandatory job readiness program co-op students take course including review for completion of assignments on Blackboard and mySuccess.
  • Uploads work term course outlines and assignment booklets to the student record on mySuccess.
  • Uploads class lists to resume-critique software (Vmock) and Blackboard as required.
  • Tracks mid-term and final evaluations for completion to ensure they have satisfied each category qualifying them for a pass.
  • Tracks incoming work term assignments including reports, presentations, posters and other assignments as well as tracking and distributing specific work term assignments that are evaluated by faculty members.
  • Follows-up with students and employers regarding assignment completion and grading.
  • Liaises with faculties for selection of work term assignment evaluators, re-submitted assignments, and assists with set up and preparation for student presentations to faculty members as required.
  • Assists with setting up mock interviews which includes booking rooms, assembling information binders of job postings/ and questions, booking interview panel
  • Assists with admissions by pulling transcripts, printing applications, emailing results to students and updating mySuccess.

2. Job Competition Support

  • Assists with tracking student activity during the job competition and handling outreach via email or phone to encourage participation.
  • Schedules and confirms work term assessments with employers and students. Provides coordinators with daily itinerary, maps, and student forms; completing mailings and numerous other Co-op activities.
  • Assist in coordinating employer appreciation events and outreach.
  • Tracks and follows up on completion of work term information and learning objectives.
  • Enters work term assessment information on mySuccess (which coordinator is responsible for which assessment) on mySuccess.
  • Reviews, contacts and assist students with updating errors in application files.
  • Pulls student schedule from UWinsite to find common available times for workshops and other activities.
  • Maintains and updates database records and files. Prepares statistical reports on the outcome of job competition and on student activity.
  • Reviews data for the purposes of student employment records, tax credit/employment letter production, placement letters for students and employers, employment salary reports, annual reports as well as other correspondence.

3. Reception

  • Oversees reception for students, employers and guests who visit office for in-person

appointments, or meetings with staff.

  • Provides information about co-op policies and procedures when responding to inquiries in

person, by email, through web, phone and IM.4. Co-op/Internship Student Employment Recruiting Process

  • Prepares posting information under tight timelines into the online platform (mySuccess) for students to view and apply to during recruiting periods.
  • Works closely with Coordinators to ensure each job posting information form is proofread for accuracy as well as coordinating job application packages to be sent to employers (i.e. Import/export files between software packages and complete merge).
  • Coordinates schedules of student interviews during each of the three recruitment cycles and resolves student scheduling conflicts when required.
  • Coordinates food service requirements, parking, swag for on-campus interviews and receptions, audio visual and room set up of on-campus interview facilities during employer interviews.

5. Other duties as assigned

  • Assists with part-time/student payroll for the unit in the absence of the Executive Assistant, Office of Experiential Learning.
  • Assists with employer registration and institutional job board in the absence of Career Development Services Secretary.

Skills/Knowledge/Experience/Education required Essential Qualifications
The successful candidate will have:

  • Diploma in office administration/or significant administrative experience as it relates to the duties of the position
  • Strong communication skills, both written and verbal
  • Excellent analytical and problem-solving skills
  • Strong time management skills with the ability to multitask within a high work volume office and maintaining high levels of accuracy and efficiency
  • Proficient in various computer applications including (Word/Excel/TEAMS/Qualtrics/UWinsite) and data management systems such as mySuccess
  • Ability to prioritize work and maintain flexibility as workloads fluctuate
  • Proven willingness and aptitude for learning new software and programs. Ability to follow detailed instructions and process
  • High degree of cultural sensitivity and awareness of cross-cultural issues and the ability to work with a diverse student, staff, and faculty population
  • Ability to maintain strict confidentiality and be able to exercise tact, diplomacy, discretion, and integrity
  • Ability to work independently with minimum supervision as well as part of a team environment
  • Knowledge and understanding of academic and administrative procedures and processes.
  • On occasion, work outside normal business hours.

If qualified and interested, please email resume to dolivito@impact-staffing.com

Mircom Technologies – Applications Support Specialist-Internship – Vaughan, ON

Company: Mircom Technologies

Location: Vaughan, ON

Expected salary:

Job date: Tue, 01 Apr 2025 22:35:04 GMT

Job description: Application Support Specialist, Fire Team InternshipFounded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.Summary:As an Applications Support Specialist intern, you will be responsible for providing expert technical support to customers, ensuring that Mircom’s fire alarm systems are installed and functioning properly. This This 4-month internship, starting in May and ending in August, involves troubleshooting complex issues both remotely and on-site, assisting with system implementation, programming, and providing ongoing support to resolve customer concerns. You will collaborate closely with sales, engineering, and other teams to ensure customer satisfaction by delivering timely solutions and addressing any technical challenges. Your work will be key in ensuring smooth system operations and maintaining the reliability of Mircom’s fire alarm systems.Responsibilities:

  • Provide technical support, troubleshoot issues remotely and on-site, and assist customers with system implementation and programming.
  • Work directly with customers to resolve issues quickly and effectively, ensuring minimal downtime and maximum system performance.
  • Collaborate with sales teams on large-scale projects to evaluate customer needs and offer technical expertise.
  • Assist customers with troubleshooting system errors, performing diagnostics, and providing step-by-step guidance for problem resolution.
  • Maintain expertise in Mircom products, fire alarm systems, and industry standards while ensuring compliance.
  • Act as a liaison between field teams, engineering, sales, and product development to streamline communication and execution.
  • Conduct product training sessions for customers and technicians to improve their understanding of system setup and operation.
  • Document technical issues, solutions, and best practices for knowledge sharing.
  • Participate in ongoing technical and industry-related training to stay updated on new developments and best practices in fire alarm technology.

Requirements and Skills:

  • Post-secondary education, currently in electronics, fire alarm technology, or a related field.
  • Proficiency in reading engineered drawings, schematics, installation manuals, and specifications.
  • Strong problem-solving skills and the ability to identify and resolve complex technical issues.
  • Experience with MS Office (Word, Excel, PowerPoint, Outlook) and Adobe products.
  • Strong organizational, project management, and multitasking abilities.
  • Excellent communication skills, both written and verbal, with the ability to work directly with customers to resolve technical issues.
  • Ability to work independently and collaborate with cross-functional teams.
  • Valid driver’s license (G License preferred).

What Mircom Offers:

  • A great working environment
  • Competitive salary
  • Group Insurance benefits
  • Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Mircom Technologies – Applications Support Specialist-Internship – Vaughan, ON

Company: Mircom Technologies

Location: Vaughan, ON

Expected salary:

Job date: Tue, 01 Apr 2025 22:59:15 GMT

Job description: Application Support Specialist, Fire Team InternshipFounded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.Summary:As an Applications Support Specialist intern, you will be responsible for providing expert technical support to customers, ensuring that Mircom’s fire alarm systems are installed and functioning properly. This This 4-month internship, starting in May and ending in August, involves troubleshooting complex issues both remotely and on-site, assisting with system implementation, programming, and providing ongoing support to resolve customer concerns. You will collaborate closely with sales, engineering, and other teams to ensure customer satisfaction by delivering timely solutions and addressing any technical challenges. Your work will be key in ensuring smooth system operations and maintaining the reliability of Mircom’s fire alarm systems.Responsibilities:

  • Provide technical support, troubleshoot issues remotely and on-site, and assist customers with system implementation and programming.
  • Work directly with customers to resolve issues quickly and effectively, ensuring minimal downtime and maximum system performance.
  • Collaborate with sales teams on large-scale projects to evaluate customer needs and offer technical expertise.
  • Assist customers with troubleshooting system errors, performing diagnostics, and providing step-by-step guidance for problem resolution.
  • Maintain expertise in Mircom products, fire alarm systems, and industry standards while ensuring compliance.
  • Act as a liaison between field teams, engineering, sales, and product development to streamline communication and execution.
  • Conduct product training sessions for customers and technicians to improve their understanding of system setup and operation.
  • Document technical issues, solutions, and best practices for knowledge sharing.
  • Participate in ongoing technical and industry-related training to stay updated on new developments and best practices in fire alarm technology.

Requirements and Skills:

  • Post-secondary education, currently in electronics, fire alarm technology, or a related field.
  • Proficiency in reading engineered drawings, schematics, installation manuals, and specifications.
  • Strong problem-solving skills and the ability to identify and resolve complex technical issues.
  • Experience with MS Office (Word, Excel, PowerPoint, Outlook) and Adobe products.
  • Strong organizational, project management, and multitasking abilities.
  • Excellent communication skills, both written and verbal, with the ability to work directly with customers to resolve technical issues.
  • Ability to work independently and collaborate with cross-functional teams.
  • Valid driver’s license (G License preferred).

What Mircom Offers:

  • A great working environment
  • Competitive salary
  • Group Insurance benefits
  • Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Sonova – Contingent Audiology & Lab Support | Hybrid – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Fri, 28 Mar 2025 23:55:01 GMT

Job description: Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.Mississauga, OntarioAudiology & Lab Support | HYBRID CONTINGENT ROLEJob SummaryThe position of Audiology and Lab Support is responsible for providing technical fitting support and advice to internal and external stakeholders, as well as troubleshooting devices sent in for repair. Calls are made to advise/support clients on products that have come through the lab. This position also involves supporting customers calling in with technical questions and remake requests. It is a hybrid position, split between working 3 days a week in the office and 2 days a week from home.Key AccountabilitiesProvides technical fitting support via telephone and email.Resolves customer complaints and problems related to all Sonova devices seen in the lab.Keeps informed on new technologies as it relates to hearing aids.Liaises with production manager and staff to resolve fitting problems.Is the key advisor for internal and external sales & support staff on custom products.Makes outbound calls to follow-up on queries related to product repairs.SupervisionWorks independently, but with support from Audiology Support colleagues when needed.ResourcesProduct support materials, and access to Sonova knowledge databases.Access to custom product build software to assist in advising on fit issues.Job Specifications and QualificationsQualified Hearing Instrument Specialist.Member of OAQ/AHIP.Bilingual (French/English) is a strong assetMust be able to work from Sonova’s Mississauga office on daily basis if needed (3 days minimum per week).In-depth knowledge of hearing aids, including custom products.1 year minimum of clinical experience.Ability to handle and resolve customer complaints diplomatically, over the phone and in writing.Ability to work independently and as part of a team.Good knowledge of technologies and Bluetooth.Good time management and being able to prioritise tasks.A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Edward Jones – Tailored Branch Support Specialist II – Bilingual French – Ontario

Company: Edward Jones

Location: Ontario

Expected salary:

Job date: Sat, 29 Mar 2025 06:39:35 GMT

Job description: RecruiterKristy GilmoreOpportunity OverviewCanada Service is seeking a Tailored Branch Support (TBS) Specialist to provide remote branch support to Financial Advisors (FAs) all over Canada. Associates in this area will remotely support multiple Financial Advisors daily with answering incoming calls, handling client, vendor, and FA inquiries. In addition, they will assist with documenting information, preparing appointments, processing account openings and transfers, and processing trades, among other responsibilities.Following successful completion of initial training, associate will require understanding of products and services offered by the firm, including all processing steps and procedures as well as firm and regulatory requirements, in order to provide reliable and accurate service to branch teams and clients. In addition, the associate is responsible for continually learning on the job through interaction with leader, team members, and other departments, and available to attend Continuing Education sessions and partake in Home Office duties. Responsibilities include:

  • Providing solutions in response to incoming/outgoing telephone calls and written correspondence from branch teams, in both an independent and team structure considering different variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to clients.
  • Provide an ideal client experience through excellent service and personalized relationships. Associate will not provide solutions, guidance, and recommendations on the suitability of investments as it pertains to clients.
  • Organize and protect FA time by maintaining meeting schedules and/or screening phone calls; Review/Help FA set up time blocking to allocate time for specific business building activities.
  • Provide consistent, skilled tailored branch support to FAs to accelerate their business building using available systems.
  • Partner with FA in preparing for client appointments, setting up SOPs in the branch and sharing proven best practices.
  • Contributing to the overall success of the department by acting as a resource for others and supporting new initiatives, projects, or process changes.
  • Identifying opportunities for improvements or enhancements within the team.
  • Maintaining an active development plan.

** Candidate must be proficient in both written and spoken French to be considered for role **Position TypeHome Office – CanadaPosition ScheduleFull-TimeCompany DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.View our .¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.External Flexible Work Option(s)Hybrid, RemoteAwards and AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades:Check out our Canadian awards and accolades:Position Requirements** Candidate must be proficient in both written and spoken French to be considered for role **

  • 1-2 years of customer service or administrative experience working in the financial services industry; Prior/Current BOA experience at Edward Jones is preferred, but not required
  • Bachelor’s degree or equivalent work experience is preferred
  • Previous understanding of the financial advisor role or ability to quickly learn and apply technical information regarding financial advisor role, Edward Jones systems, and financial services industry is critical
  • Excellent verbal and written communication skills; Ability to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence; Ability to respond to written correspondence in a clear, succinct manner using correct grammar, spelling and format
  • Organizational and time management skills are essential with ability to multi-task, prioritize tasks using seasoned judgment, and follow up appropriately to resolve client/prospect issues quickly and effectively
  • Capable of working in a fast paced, team oriented environment, quickly learning and applying new information
  • Strong computer skills are required, including effective use of Microsoft Office applications

Candidates applying to Canadian jobs must reside in CanadaSalary InformationAt Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Specialisterne – Administrative Support Clerk – Neurodiversity Hiring Initiative – Toronto, ON – Ottawa, ON

Company: Specialisterne

Location: Toronto, ON – Ottawa, ON

Expected salary: $57801 – 73215 per year

Job date: Sun, 30 Mar 2025 03:20:55 GMT

Job description: Specialisterne is Recruiting!Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

  • Autism (including Asperger’s and PDD-NOS)
  • Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
  • Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
  • Intellectual Disability
  • Obsessive Compulsive Disorder (OCD)
  • Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.Specialisterne is proud to partner with FINTRAC on a Neurodiversity Hiring Initiative.FINTRAC is Canada’s Financial Intelligence Unit. We assist in the detection, prevention and deterrence of money laundering and terrorist financing, two significant threats to Canada’s security and economy. By ensuring a robust regulatory compliance regime and the timely production of actionable financial intelligence, we play an integral role in the global fight against organized crime groups, cybercriminals, human traffickers, terrorist organizations and others who would seek to undermine or abuse the world’s financial systems.FINTRAC is committed to building a skilled, diverse workforce reflective of Canadian society. We strive to create a working environment and a workplace culture that allows employees to work to their fullest potential. We actively promote employee wellbeing, including a focus on balancing work and personal needs by offering flexible hours and work arrangements, including remote/virtual work, where functionally and operationally feasible. Additionally, as an employer of choice, we are proud of our excellence-driven culture bolstered by our commitment to a respectful, healthy, diverse and inclusive workplace.Applications must be submitted in full no later than Sunday, April 13thSummary:Title: Administrative Support ClerkEmployment Type: 1 Year ContractHours: 37.5 hoursLocation: Vancouver, Toronto, or Ottawa (Hybrid, 3 times per week on site)Salary: $57,801 – $73,215Target Start Date: TBDEssential Tasks – In this job, you will:

  • Receives files for processing and enters data into the appropriate database.
  • Inputs, assesses and maintains data in appropriate information management and/or tracking systems and databases with information/data from corporate systems, facilitating analytical perspectives for the sector.
  • Field client and business inquiries, gather the necessary information required, and provide timely responses to their needs
  • Ensures and maintains the secure storage/housing of files in accordance with established procedures and guidelines.
  • Maintains and updates records, electronic information, reference materials, files, reports and other documentation and verifies the accuracy of data.
  • Produces regular and ad hoc reports from corporate systems, conducting thorough quality assurance checks and coordinating or executing corrective actions as necessary
  • Provides general administrative support services as needed such as photocopying, scanning and emailing documents

General Skills and Abilities – You are:

  • Analytical, problem solving, and time management skills
  • Written and Oral Communication skills
  • Research and analysis skills and ability to extract pertinent information
  • Judgment and problem resolution skills
  • Decision making skills
  • Interpersonal skills
  • Effective organizational skills

Digital/Technical Skills & Tools – You are:

  • Basic to intermediate skill level with Microsoft Excel
  • Basic skill level with the Microsoft Suite
  • Word
  • PowerPoint
  • Outlook

Required skill level*

  • Basic – e.g., I can do this in simple situations with close or extensive guidance
  • Basic to Intermediate
  • Intermediate – e.g., I can do this in most situations, with occasional guidance
  • Intermediate to expert
  • Expert – e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge – You:

  • Bachelor’s degree

Experience (Professional, Academic, Personal) – You:

  • Experience working in client service
  • Experience reviewing forms and entering data electronically

Additional Information:Here’s how frequently the following types of communication and interaction are required to perform the job:

  • Oral communication: Daily
  • Email communication: Daily
  • Instant messaging: Daily
  • Telephone Communication: Weekly
  • Video communication: Weekly
  • Interacting with supervisors: Weekly
  • Interacting with peers: Daily
  • Interacting with customers: Bi-weekly
  • Selling or influencing others: N/A
  • Training or teaching others: N/A

Here’s what can employees find stressful about this job:

  • Working in a fast paced environment that processes a high volume of inquiries and requests
  • Managing changing priorities based on the needs of the team
  • Interacting with customers over the phone or through email where there may be language barriers or questions you do not have the answers to

Here’s what employees tend to find motivating/rewarding about this job:

  • Pride in their work in delivering actionable intelligence to law enforcement.
  • Recognition for their role in supporting intelligence operations aimed at targeting crime and saving lives.

Workplace Support:

  • Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
  • All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment ProcessTo be considered for this position, you will:

  • Complete a job application
  • Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

  • Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
  • Employers use Candidate Profiles to anonymously* shortlist candidates
  • Candidates and employers will meet to discuss the role in more detail

*whenever possiblePowered by JazzHR

CIBC – Manager, Sales Support – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 05:13:34 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingAs the Manager of Sales Support, you will lead the sales support teams for the National Sales within the Global Distribution Team (GDT). You will be responsible for managing the daily sales administration and operations, ensuring that sales support processes are effective and efficient. Additionally, you will align sales support practices with CAM’s compliance standards, which include co-op marketing, business development, and compliance administration.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll SucceedTeam Management and Development – Manage the Territory Coordinators (TC), ensuring they receive adequate support in their day-to-day activities. You will coach, mentor, and develop your team, overseeing the onboarding of new employees and fostering their professional growth. Additionally, create a supportive environment that encourages initiative and promotes consistent performance among team members.Administrative Support and Collaboration – Provide essential administrative support by offering cover and assistance to other sales administrative team members as needed. Participate in group projects, representing the Sales Support Team when required, and actively supporting the sales processes and initiatives outlined by the management team. Collaborate with other teams include Sales Analytics & CRM Enablement, Business Controls, Regional Directors within National sales and Asset Specialist Groups for purposes of obtaining or exchanging information.Compliance and Process Monitoring – Monitor sales practice processes to ensure compliance standards are met. You will identify issues as they arise and provide feedback or escalate breaches when necessary. Additionally, apply understanding of compliance guidelines to ensure that all educational and business development activities are entered into the CRM system by the sales support teams in a timely and accurate manner.Team Efficiency and Development – Share new ideas and best practices with the team, contributing successful strategies for the development of both existing and new team members. Recommend changes to business processes aimed at enhancing operational efficiency and effectiveness.Who You AreTechnical skills. You have experience in financial services/mutual fund industry sales administrative support an asset. You understand National Instrument 81-105 and sales practices policies.You’re digitally savvy. You have working knowledge of MS Office Suite, CRM, Seismic, SharePoint, Coupa and virtual meeting platformsWritten and verbal communication skills. You can provide clear information to colleagues and clients while conveying messages of varying complexity in a professional mannerTime management skills. You can schedule and complete work within established timeframes, while accommodating changing prioritiesYou’re an industry expert. You have knowledge of the mutual fund industry and completion of the Canadian Securities Course (CSC) and/or Investment Funds Institute of Canada (IFIC) considered an asset.You look beyond the moment. You foster a culture of accountability, empowering team to achieve excellence, aligning goals with broader organizational objectives, driving innovation and championing continuous improvement.You are a caring and accountable leader. You’re passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.It’s an asset if you’re fluent in French.Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-161 Bay St, 23rd FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

CIBC – Specialist, Production Application Support – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 06:43:34 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingAs a Specialist, Production Application Support you will be joining CIBC’s Digital Technology group. This group provides strategic partnership, production support and project execution to CIBC’s Online and Mobile Banking Canada, three primary internet sites (CIBC Online Banking, cibc.com and Simplii Financial) and various Digital Experience applications. You will support multiple Tier 1 Digital applications – eBanking, CIBC/Simplii Online and Mobile Banking, and CIBC/Simplii Marketing Sites. You will participate Release Implementation, Incident resolution, Incident management, problem management activities for incidents related to your applications. You will be proactive working with various monitoring systems to detect anomalies in the environment using SRE concepts. As a Production Support Specialist, you will be responsible for providing 2nd level application support, troubleshooting issues and providing application fixes, responding to queries from business partners, coordinating changes with respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities as well as managing application changes and releases. Will be required to carry support phone on a rotational basis.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed

  • Application Support – Investigate, analyze and provide recommendations on application issues and system outages. Prioritize issues based on severity, risk and/or strategic business needs. Manage issue logs and Business production support requests. Provide solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Ensure application stability through incident, change and problem management. In-depth knowledge of SRE and its application to monitor Tier 1 applications
  • Leadership Skills – Act as Application Support Lead and ensure timely delivery of application fixes and changes besides ensuring Production stability. Support and mentor junior and intermediate team members by sharing knowledge, collaborating and problem solving.
  • Platform Knowledge – Online Banking, Mobile Banking, Splunk, Dynatrace, Unix, Linux, Oracle
  • Problem Solving – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this, you will be interacting with multiple different teams and occasionally vendors.

Who You Are

  • You can demonstrate experience with: 5-7 years of experience in Production Support using technologies/frameworks such as DevOps, Java/J2EE, RDBMS, Spring, Angular, Microservices architecture and SOAP/REST APIs (previous development experience would be beneficial). As well, this position requires knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools such as JIRA/Confluence, CI/CD tools such as Jenkins and version control tools such as GitHub/GitLab. Ideally, you have a strong understanding of Agile software delivery principles, excellent communication skills and are comfortable working both independently and within a team setting. It’s an asset if: You have prior experience with monitoring tools such Dynatrace and Splunk.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 19th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively