WCG International Consultants Ltd. – Labour Market Information Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $75000 – 85000 per year

Job date: Sat, 28 Jun 2025 22:12:16 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote – CanadaTravel Expectations: Within Canada as requiredAdditional Requirements: Please provide a link to your portfolio or work samples along with your application.Like WCG, you believe in the power of work. As a Labour Market Information (LMI) Specialist , you’ll be responsible for the collection, research, analysis, and effective dissemination of labour market information, research, and policies internally and to WCG’s external collaborators to support the organization’s operational performance and growth.What you’ll do

  • Collect, understand, analyze and interpret labour market information on a national, provincial and community level that provides value to various internal and external stakeholders in our company (e.g., for operational performance, business development, marketing, and strategic planning)
  • Identify and keep current on activities, policies and key personnel connected to WCG’s current and prospective funders/customers, including through media releases, social media and RSS Feeds
  • Work closely with the Employment Services, Contract Manager team to support in the evaluation of the Service Provider Network to support performance
  • Support the development of research projects (eg. WCG Employment Index) within WCG or with third party collaborators
  • Lead and participate in localization to meet Bid localization needs by catchment and/or community/neighbourhood level
  • Disseminate industry knowledge and labour market information to WCG stakeholders through an effective and efficient communication strategy (including graphs, interactive maps, Resource Spotlight)
  • Maintain and regularly update WCG’s Resource Library as well as summaries of best practices for serving specific Inclusion Groups. Report out on inclusion groups within catchments (e.g. population stats by community and neighbourhood)
  • Provide labour market information and data for funder/customer required Annual Business Plans and other reports, including social and economic profiles of delivery/catchment areas

QualificationsWhat you bring

  • A bachelor’s degree (Masters preferred) in social sciences, economics, business administration or in a related discipline and/or combination of equivalent relevant education and experience
  • Minimum 5 years’ experience compiling, analyzing and presenting labour market information and related data and reports
  • Experience with developing, conducting, and analysis of surveys/questionnaires, including the use of survey tools that meet FOIPA requirements in Canada
  • Experience with research projects preferably in the human services industry
  • Experience with the operations and structure of government statistical databases (e.g. Statistics Canada’s Census data )
  • Experience organizing and collating data; analytical report writing skills
  • Advanced to intermediate proficiency with Microsoft Office Suite, in particular Excel, Project, and PowerPoint, is essential
  • Strong proficiency with PowerBI and experience with interactive mapping software (such as My Maps and QGIS) is preferred
  • Aptitude at building custom data visuals (e.g. graphs, interactive maps) to showcase labour market information
  • Strong interpersonal, communication, collaboration and facilitation skills to enable work with teams across WCG
  • Strong written communication skills including ability to produce exceptional written content for a range of audiences within tight deadlines
  • Ability to work in a fast-paced environment and adapt to constant change
  • Ability to multi-task, meet deadlines and work independently
  • Administrative support as required
  • Must successfully pass a Criminal Record Check

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $75,000 – $ 85,000 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Coverage for your credential or designation fee
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICRSVPFIELDDiversity, Equity, Inclusion and Belonging MatterWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

WCG International Consultants Ltd. – Service Design Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $70000 – 75000 per year

Job date: Sat, 14 Jun 2025 22:22:26 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growthJob DescriptionAbout the roleLocation: Remote – CanadaTravel Expectations: As required for meetings/events within CanadaApplication deadline: July 04, 2025Interviewing timeline: Between July 07th and 25thExpected Start Date: August 04, 2025Like WCG, you believe in the power of work. As the Service Design Specialist, you’ll be responsible for analyzing data and feedback, and systemize initiatives. You will provide support, build guides, processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement.What you’ll do

  • Ensure systems and processes are developed to maximize the efficiency of program resources
  • Continuously enhance the Service Management Framework and Service Delivery Model that guides Service Providers including service delivery policies, customer service standards and key performance indicators
  • Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment
  • Design and maintain all program supporting documentation, including jobseeker and employer forms, systems user guides, etc
  • Support the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
  • Monitor policy and regulatory updates to ensure changes are reported and incorporated in all policy and procedure documentation

QualificationsWhat you bring

  • 3+ years Employment/Vocational Services business management experience
  • Advanced understanding of, and experience working in and managing, government funded contracts ideally related to workforce development services
  • Broad knowledge of community service operations, quality assurance, outcome management, and planning in human services
  • Demonstrated experience developing operating processes and establishing performance standards
  • Strong presentation and facilitation skills
  • Exceptional communication skills with the ability to translate complex contractual documents into simplified guidelines and procedures.
  • Excellent organization, administrative and time management skills; ability to prioritize duties
  • Highly motivated; works well in a team environment with excellent interpersonal skills
  • Advanced MS Office and Adobe skills
  • Flexibility and the ability to work in different locations and travel as required
  • Criminal record check required

Preferred Criteria

  • Information Mapping Professional (IMP) certification or equivalent
  • Project Management Professional (PMP) certification or equivalent
  • Certified change Management Professional (CCMP) certification or equivalent
  • Bilingual (French & English)
  • A post-secondary diploma or degree in business, social services, or related discipline

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $70,000 – $ 75,000 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Coverage for your credential or designation fee
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGEOSDWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

WCG International Consultants Ltd. – Labour Market Information Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $75000 – 85000 per year

Job date: Fri, 20 Jun 2025 22:14:26 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote – CanadaTravel Expectations: Within Canada as requiredLike WCG, you believe in the power of work. As a Labour Market Information (LMI) Specialist , you’ll be responsible for the collection, research, analysis, and effective dissemination of labour market information, research, and policies internally and to WCG’s external collaborators to support the organization’s operational performance and growth.What you’ll do

  • Collect, understand, analyze and interpret labour market information on a national, provincial and community level that provides value to various internal and external stakeholders in our company (e.g., for operational performance, business development, marketing, and strategic planning)
  • Identify and keep current on activities, policies and key personnel connected to WCG’s current and prospective funders/customers, including through media releases, social media and RSS Feeds
  • Work closely with the Employment Services, Contract Manager team to support in the evaluation of the Service Provider Network to support performance
  • Support the development of research projects (eg. WCG Employment Index) within WCG or with third party collaborators
  • Lead and participate in localization to meet Bid localization needs by catchment and/or community/neighbourhood level
  • Disseminate industry knowledge and labour market information to WCG stakeholders through an effective and efficient communication strategy (including graphs, interactive maps, Resource Spotlight)
  • Maintain and regularly update WCG’s Resource Library as well as summaries of best practices for serving specific Inclusion Groups. Report out on inclusion groups within catchments (e.g. population stats by community and neighbourhood)
  • Provide labour market information and data for funder/customer required Annual Business Plans and other reports, including social and economic profiles of delivery/catchment areas

QualificationsWhat you bring

  • A bachelor’s degree (Masters preferred) in social sciences, economics, business administration or in a related discipline and/or combination of equivalent relevant education and experience
  • Minimum 5 years’ experience compiling, analyzing and presenting labour market information and related data and reports
  • Experience with developing, conducting, and analysis of surveys/questionnaires, including the use of survey tools that meet FOIPA requirements in Canada
  • Experience with research projects preferably in the human services industry
  • Experience with the operations and structure of government statistical databases (e.g. Statistics Canada’s Census data )
  • Experience organizing and collating data; analytical report writing skills
  • Advanced to intermediate proficiency with Microsoft Office Suite, in particular Excel, Project, and PowerPoint, is essential
  • Strong proficiency with PowerBI and experience with interactive mapping software (such as My Maps and QGIS) is preferred
  • Aptitude at building custom data visuals (e.g. graphs, interactive maps) to showcase labour market information
  • Strong interpersonal, communication, collaboration and facilitation skills to enable work with teams across WCG
  • Strong written communication skills including ability to produce exceptional written content for a range of audiences within tight deadlines
  • Ability to work in a fast-paced environment and adapt to constant change
  • Ability to multi-task, meet deadlines and work independently
  • Administrative support as required
  • Must successfully pass a Criminal Record Check

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $75,000 – $ 85,000 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Coverage for your credential or designation fee
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICRSVPFIELDDiversity, Equity, Inclusion and Belonging MatterWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

WCG International Consultants Ltd. – Privacy & Security Administrator (5-month Fixed Term) – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $50000 – 53000 per year

Job date: Thu, 05 Jun 2025 22:02:06 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleStatus: Temporary (5-month Fixed Term)Location: Remote – CanadaTravel Expectation: Occasional travel is requiredLike WCG, you believe in the power of work. As Privacy & Security Administrator, you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families.As the Privacy and Security Administrator, you are responsible for supporting adherence to the privacy and security requirements for the program. You bring exceptional organizational skills to a role that adheres to the highest standards of data protection.As a member of our strong and professional team, you provide support in the development of privacy and security policies and processes, and administer security incident reporting for the program, ensuring staff have the knowledge and tools to do their jobs effectively.What you’ll do

  • Ensures documentation requirements are maintained and of a high quality
  • Provision of accurate and timely reports, personnel security screening, and process and policy documentation to support program operations and security compliance within the program
  • Assists the privacy & security team in ensuring regulatory compliance with Public Services and Procurement Canada (PSPC)’s Contract Security Program
  • Supports the development of program policies, procedures, and Standard Operating Procedures related to security and privacy
  • Assists with scheduled reviews to confirm compliance within privacy and security related requirements and standards, and supports annual Service Organizational Control (SOC) audits
  • Develops strong working relationships with other members of the program team and other key stakeholders

QualificationsWhat you bring

  • Minimum of one (1) year of experience in a related field
  • Diploma or Bachelor’s level education and/or equivalent experience in a related discipline
  • Proficiency in Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct
  • Employment conditional on obtaining federal Reliability Status security clearance
  • Knowledge of government privacy and security policies and standards an asset
  • Bilingual (French/English) preferred

Additional InformationWhat we offer

  • Competitive salary of $50,000 – $53,000 per year
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGEOSDWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Training Facilitator (Bilingual) – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $65000 – 70000 per year

Job date: Sat, 07 Jun 2025 22:48:46 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation – Remote with regional travel requirementsTravel Expectations: Within Ontario as required in to order to facilitate and deliver in person trainings at different centre locations across OntarioLike WCG, you believe in the power of work. As a Learning and Development Training Facilitator, you’ll provide facilitated learning sessions to staff of Employment Ontario Program across the SSM model. You will inspire, educate, and support Service Provider Staff with understanding program processes, policies, systems and best practices. As a Training Facilitator you will use techniques that are suitable for a variety of learning styles and the learning environment works effectively for clients of all skill, education, and experience levels.In this role, you will work the Learning and Development team and collaborate with key collaborators to cultivate a culture of continuous learning and development that builds skills and improves performance.What you’ll do

  • Deliver training to employees using a variety of instructional techniques, develop and optimize tools to cater to a wide array of learning needs (auditory, visual, kinesthetic)
  • Maintain excellent relationships with all stakeholders (service provider partners, local employers, etc.) to ensure ongoing satisfaction, network cohesion, positive organizational outcomes)
  • Facilitate virtual and in person workshops using a variety of techniques to support individual learning styles
  • Deliver workshop content that is focused and relevant to the needs of the Service Provider Staff attending and in a manner that engages, motivates, and informs
  • Develop content with learning objectives and aligning them with cultural, performance and process changes
  • Identify best practices, key areas of new learnings and provide recommendation for new approaches
  • Develop a strong understanding of WCG and Employment Ontario’s contract, guidelines, policies, and procedures
  • Actively seek new methods of training development and facilitation to ensure that training development and facilitation continues to evolve
  • Make recommendations for changes and improvements to learning and development processes

QualificationsWhat you bring

  • Bilingual (French/English)
  • Two (2) or more years’ experience in workshop facilitation, corporate training, or employment counselling/advising experience or a related field
  • Experience working with learning management systems with a focus on adult education or training
  • Experience in adult education in an e-learning environment with deep subject-matter knowledge
  • Must have the flexibility to travel to attend in-person training, in key locations in Toronto, Peel Region, York Region and Ottawa
  • Organizational skills and a positive attitude are important qualities for the Workshop Facilitator
  • Strong digital literacy including social media and Microsoft Office Suite, and experience using technology in workshop delivery (e.g., Microsoft teams, webinars, etc.)
  • Knowledge of the local labour market, community resources & government social service programs
  • Knowledge of job search techniques, career development, and issues relating to the unemployed
  • Solid understanding of confidentiality and other professional codes of conduct
  • Employment is conditional on obtaining a criminal record check

Preferred Criteria

  • Certified Career Development Practitioner (CCDP)

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $65,000 – $70,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOSUPPWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Service Design Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $70000 – 75000 per year

Job date: Wed, 11 Jun 2025 22:43:15 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growthJob DescriptionAbout the roleLocation: Remote – CanadaTravel Expectations: As required for meetings/events within CanadaApplication deadline: July 04, 2025Interviewing timeline: Between July 07th and 25thExpected Start Date: August 04, 2025Like WCG, you believe in the power of work. As the Service Design Specialist, you’ll be responsible for analyzing data and feedback, and systemize initiatives. You will provide support, build guides, processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement.What you’ll do

  • Ensure systems and processes are developed to maximize the efficiency of program resources
  • Continuously enhance the Service Management Framework and Service Delivery Model that guides Service Providers including service delivery policies, customer service standards and key performance indicators
  • Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment
  • Design and maintain all program supporting documentation, including jobseeker and employer forms, systems user guides, etc
  • Support the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
  • Monitor policy and regulatory updates to ensure changes are reported and incorporated in all policy and procedure documentation

QualificationsWhat you bring

  • 3+ years Employment/Vocational Services business management experience
  • Advanced understanding of, and experience working in and managing, government funded contracts ideally related to workforce development services
  • Broad knowledge of community service operations, quality assurance, outcome management, and planning in human services
  • Demonstrated experience developing operating processes and establishing performance standards
  • Strong presentation and facilitation skills
  • Exceptional communication skills with the ability to translate complex contractual documents into simplified guidelines and procedures.
  • Excellent organization, administrative and time management skills; ability to prioritize duties
  • Highly motivated; works well in a team environment with excellent interpersonal skills
  • Advanced MS Office and Adobe skills
  • Flexibility and the ability to work in different locations and travel as required
  • Criminal record check required

Preferred Criteria

  • Information Mapping Professional (IMP) certification or equivalent
  • Project Management Professional (PMP) certification or equivalent
  • Certified change Management Professional (CCMP) certification or equivalent
  • Bilingual (French & English)
  • A post-secondary diploma or degree in business, social services, or related discipline

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $70,000 – $ 75,000 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Coverage for your credential or designation fee
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGEOSDWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual Learning and Development Training Facilitator – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $65000 – 70000 per year

Job date: Wed, 21 May 2025 22:27:40 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation – Remote with regional travel requirementsTravel Expectations: Within Ontario as required in to order to facilitate and deliver in person trainings at different centre locations across OntarioLike WCG, you believe in the power of work. As a Learning and Development Training Facilitator, you’ll provide facilitated learning sessions to staff of Employment Ontario Program across the SSM model. You will inspire, educate, and support Service Provider Staff with understanding program processes, policies, systems and best practices. As a Training Facilitator you will use techniques that are suitable for a variety of learning styles and the learning environment works effectively for clients of all skill, education, and experience levels.In this role, you will work the Learning and Development team and collaborate with key collaborators to cultivate a culture of continuous learning and development that builds skills and improves performance.What you’ll do

  • Deliver training to employees using a variety of instructional techniques, develop and optimize tools to cater to a wide array of learning needs (auditory, visual, kinesthetic)
  • Maintain excellent relationships with all stakeholders (service provider partners, local employers, etc.) to ensure ongoing satisfaction, network cohesion, positive organizational outcomes)
  • Facilitate virtual and in person workshops using a variety of techniques to support individual learning styles
  • Deliver workshop content that is focused and relevant to the needs of the Service Provider Staff attending and in a manner that engages, motivates, and informs
  • Develop content with learning objectives and aligning them with cultural, performance and process changes
  • Identify best practices, key areas of new learnings and provide recommendation for new approaches
  • Develop a strong understanding of WCG and Employment Ontario’s contract, guidelines, policies, and procedures
  • Actively seek new methods of training development and facilitation to ensure that training development and facilitation continues to evolve
  • Make recommendations for changes and improvements to learning and development processes

QualificationsWhat you bring

  • Bilingual (French/English)
  • Two (2) or more years’ experience in workshop facilitation, corporate training, or employment counselling/advising experience or a related field
  • Experience working with learning management systems with a focus on adult education or training
  • Experience in adult education in an e-learning environment with deep subject-matter knowledge
  • Must have the flexibility to travel to attend in-person training, in key locations in Toronto, Peel Region, York Region and Ottawa
  • Organizational skills and a positive attitude are important qualities for the Workshop Facilitator
  • Strong digital literacy including social media and Microsoft Office Suite, and experience using technology in workshop delivery (e.g., Microsoft teams, webinars, etc.)
  • Knowledge of the local labour market, community resources & government social service programs
  • Knowledge of job search techniques, career development, and issues relating to the unemployed
  • Solid understanding of confidentiality and other professional codes of conduct
  • Employment is conditional on obtaining a criminal record check

Preferred Criteria

  • Certified Career Development Practitioner (CCDP)

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $65,000 – $70,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOSUPPWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual User Support Representative – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:42:27 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual Administrative Assistant – Contract Management – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $50000 – 55000 per year

Job date: Thu, 22 May 2025 22:45:39 GMT

Job description: Description de l’entrepriseWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Description du posteAbout the roleLocation: Remote – OttawaTravel Expectations: Within Ottawa and surrounding region as requiredLike WCG, you believe in the power of work, As an Administrative Assistant on the Contract Management team, you’ll play an integral role in supporting the Contract Management team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You’ll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes.What you’ll do

  • Perform administrative tasks and provide general support for the Contract Management team
  • Draft communications to external partners in both official languages
  • Coordinate logistics and provide administrative support for events (in-person and virtual)
  • Organize file management and improve efficiencies in document storage infrastructure
  • Prepare and analyze reports and share with the appropriate team members
  • Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives
  • Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes
  • Review reporting and monitor performance and contractual compliance
  • Act as the internal contact and maintain key partner contacts database and relationships
  • Liaise with key collaborators on behalf of the organization

QualificationsWhat you bring

  • Bilingual (English and French)
  • 3+ years’ experience in office management or administration
  • Previous experience in a service-related industry; experience in Employment Services an asset
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Excellent customer service, diplomacy, and interpersonal skills
  • Able to maintain composure during difficult and high-pressure situations
  • Must be able to work independently with minimal supervision
  • Excellent communication skills
  • Above average administrative and organizational skills
  • Solid problem solving, prioritizing, and multi-tasking skills
  • Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal
  • record check
  • Flexibility: able to work in different locations and travel across Ottawa and surrounding region

For complete job requirements, see the full Job DescriptionInformations supplémentairesWhat we offer

  • Competitive salary of $50,000 – $55,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

IICWCGEOOTT#LI-HybridWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual User Support Representative – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:31:01 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.