WCG International Consultants Ltd. – Data & Insights Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $70000 – 75000 per year

Job date: Wed, 12 Feb 2025 23:24:34 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionLocation: Remote – TorontoTravel Requirements: Minimal travel across Canada as requiredThe Data & Insights Specialist is responsible for collecting and analyzing data, generating reports and dashboards, and providing data-driven recommendations to support decision-making and drive business outcomes. This role requires strong quantitative skills, proficiency in data analysis tools and techniques, and the ability to communicate complex data insights in a clear and actionable manner.

  • Collect, clean, and process data from multiple sources, including databases, spreadsheets, and external APIs, to ensure data accuracy, completeness, and reliability
  • Analyze large datasets using statistical techniques, data mining algorithms, and machine learning models to identify patterns, trends, and correlations that provide actionable insights
  • Interpret and translate business requirements into data analysis tasks, hypotheses, and research questions, and conduct exploratory data analysis to uncover insights and trends
  • Develop and maintain reports, dashboards, and visualizations in data visualization tools such as Power BI, Tableau, or Google Data Studio to communicate key metrics, KPIs, and performance indicators to all collaborators
  • Generate ad-hoc and recurring reports, analyses, and presentations to support business operations, strategic planning, and decision-making processes

Qualifications

  • Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or related field; Master’s degree preferred
  • Minimum of 3-5 years of experience in data analysis, business intelligence, or related field, with a focus on data visualization and reporting
  • Proficiency in data analysis tools and programming languages such as SQL, Python, R, or SAS for data manipulation, analysis, and visualization
  • Experience with data visualization tools such as Power BI, Tableau, Google Data Studio, or similar, for developing reports, dashboards, and interactive visualizations
  • Strong analytical and problem-solving skills, with the ability to extract insights from complex datasets and communicate findings to non-technical partners
  • Excellent communication and presentation skills, with the ability to effectively convey complex data insights in a clear and concise manner
  • Ability to work independently and as part of a team, with a strong attention to detail and the ability to manage multiple projects and priorities simultaneously

For complete job requirements, see the full Job Description .Additional InformationAdditional informationWhat we offer

  • Competitive salary of $70,000 – 75,000 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGEOSUPPWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual Contract Management Support Specialist – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $50000 – 55000 per year

Job date: Sat, 25 Jan 2025 23:29:13 GMT

Job description: Description de l’entrepriseWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Description du posteAbout the roleLocation: Remote – OttawaTravel Expectations: Within Ottawa and surrounding region as requiredLike WCG, you believe in the power of work, As Contract Management Support Specialist you’ll play an integral role in supporting the Contract Management team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You’ll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes.What you’ll do

  • Perform administrative tasks and provide general support for the Contract Management team
  • Draft communications to external partners in both official languages
  • Coordinate logistics and provide administrative support for events (in-person and virtual)
  • Organize file management and improve efficiencies in document storage infrastructure
  • Prepare and analyze reports and share with the appropriate team members
  • Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives
  • Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes
  • Review reporting and monitor performance and contractual compliance
  • Act as the internal contact and maintain key partner contacts database and relationships
  • Liaise with key collaborators on behalf of the organization

QualificationsWhat you bring

  • Bilingual (English and French)
  • 3+ years’ experience in office management or administration
  • Previous experience in a service-related industry; experience in Employment Services an asset
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Excellent customer service, diplomacy, and interpersonal skills
  • Able to maintain composure during difficult and high-pressure situations
  • Must be able to work independently with minimal supervision
  • Excellent communication skills
  • Above average administrative and organizational skills
  • Solid problem solving, prioritizing, and multi-tasking skills
  • Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal
  • record check
  • Flexibility: able to work in different locations and travel across Ottawa and surrounding region

For complete job requirements, see the full Job DescriptionInformations supplémentairesWhat we offer

  • Competitive salary of $50,000 – $55,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

IICWCGEOOTT#LI-HybridWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Claims Processing Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $48125 per year

Job date: Sat, 25 Jan 2025 23:44:55 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote – Canadian Home OfficeAs a Claims Processing Specialist, you’ll be responsible processing performance-based funding alongside employment- related financial supports for clients and employer expenditures. You will work closely with the Claims Manager and Financial Quality and Support Specialist to ensure accuracy, compliance and continuous quality improvement while maintaining high level of confidentiality pertaining to client records and financial information.What you’ll do

  • Process client and employer financial support claims and ensuring contractual and legislative requirements are met
  • Ensure quality assurance for claims/invoices processed by Service Provider staff
  • Answer inquiries from staff regarding claims and other administrative questions
  • Communicate any issues regarding ineligible claims in line with processes
  • Provide support and guidance to staff regarding claims processing in line with contractual and guideline requirements
  • Keep abreast of emerging trends for claims assessment and flag these to the Claims Manager.
  • Demonstrate flexibility to be able to change activities based on changing requirements and business needs ‘
  • Ensure discrepancies are handled appropriately and escalating issues when necessary; refer staff to appropriate team members or internal partners as appropriate
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
  • Develop a strong understanding of WCG’s contract, guidelines, policies, and process
  • Undertake standard and ad hoc data entry tasks
  • Effective use of WCG’s Case Management System and other systems and databases

QualificationsWhat you bring

  • Strong auditing background and data entry experience
  • Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
  • Proficient in MS Office especially Excel and Word
  • Detail oriented with a high level of accuracy
  • Ability to adapt to change
  • Understanding of the needs of a highly confidential environment
  • Able to maintain composure during difficult and high-pressure situations
  • Results driven with creative approach to idea generation and problem solving
  • Excellent organizational and time management skills
  • Ability to working in fast paced environment with changing workload

Preferred Criteria:

  • Bilingual (English and French)
  • Knowledge of the Employment Services industry

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,125 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOSUPPWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Service Design Manager – WCG International Consultants Ltd. – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $90000 – 95000 per year

Job date: Thu, 09 Jan 2025 23:48:54 GMT

Job description: Manager, you’ll be responsible for leading, planning, organizing, and developing process and policies to enhance operational…. As a Service Design Manager you will manage projects, new initiatives, and ensure alignment with business goals while identifying…

WCG International Consultants Ltd. – Service Centre Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $54632 per year

Job date: Sun, 24 Nov 2024 23:27:53 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote / OntarioThe Service Centre Specialist is a customer-focused role, managing centralized referrals, highlighting the benefits of Integrated Employment Services and achievement of program outcomes. This is a support role for our Service Provider Network, Jobseekers, Employers, and Service System Manager team. This role is integral to the success of the program, better connecting people to the supports they need.In addition to excellent customer service skills, this role will be required to document interactions and track & monitor activities, targets, and follow-ups. This role’s goal is to transition interested inquiries into satisfied clients.What you’ll do

  • Achieve Customer Service requirements, ensuring customer calls are answered and assisted to achieve first call resolution
  • Ensure all follow up emails, calls, SMS & chat are actioned within service standards
  • Provide a range of centralized support services to WCG and its Service Providers staff, Clients, employers, and other stakeholders (both inbound and outbound)
  • Develop a strong understanding of WCG’s contract, guidelines, policies, and process ·
  • Undertake standard and ad hoc data entry tasks
  • Effective use of WCG’s Case Management System and other systems and databases
  • Maintains and improves quality results by adhering to standards and guidelines
  • recommending improved procedure
  • Administer Client referrals received from external partners and ensure allocations to WCG and its Service Providers are within required timeframes
  • Liaise with Clients, staff, and other internal and external stakeholders regarding Client referrals
  • Provide support to resolve Client complaints, disputed referrals and any other areas related to Client referrals
  • Support with development of tools and resources, as Subject Matter Experts, and continual improvement initiatives

QualificationsWhat you bring

  • 2 years of Call Centre experience
  • Strong customer service skills and ability to overcome objections
  • Proficient in MS Excel and Word
  • Bilingualism (English and French)
  • Able to maintain composure during difficult and high-pressure situations
  • Ability to think outside the box
  • Ability to pivot and lead change management
  • Must successfully pass a National Police check

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $54,632 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOTOWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Contract Manager – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $85000 per year

Job date: Wed, 27 Nov 2024 23:58:39 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionLocation: Remote / Ottawa, ONTo lead, plan, organize, resource, coordinate and control your specific business unit to ensure that the requirements of the business unit, as set out by the COO – Employment Services, and WCG Management are met.What you’ll do

  • Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan
  • In consultation with the Director, Operations and Senior Contract Manager, develop and support a Service Provider management strategy for each Service Provider within their assigned portfolio
  • Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
  • Ensure that Service Providers are managed in line with the Service Provider Management Framework
  • Review reporting and monitor performance and contractual compliance
  • Responsible for ensuring program contractual requirements are met
  • Oversee the delivery of services, to ensure that contractual, compliance and financial outcomes are achieved
  • Oversee customer service to ensure that customer KPI and quality requirements are met and that an elevated level of customer service is maintained
  • Maintain auditable records of the contract management activities undertaken with Service provider and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
  • Ensure the operation complies with WCG’s policies relation to Information security and Data protection.
  • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data
  • Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver

QualificationsWhat you bring

  • A post-secondary degree, or diploma in leadership or business/management, preferred
  • Minimum five years combined progressive strategic leadership and contract management experience in the field of Employment Services.
  • Must successfully pass a Criminal Record Check
  • Flexibility and the ability to work in different locations and travel as required
  • Bilingual (French/English) mandatory

For complete job requirements, see the full Job Description .Additional Information

  • Competitive salary of $85,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOTOWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Graphic Designer – Employment Ontario Marketing – WCG International Consultants Ltd. – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $70000 – 80000 per year

Job date: Sun, 01 Dec 2024 23:38:17 GMT

Job description: Graphic Designer, you will create engaging print and digital marketing materials to support day-to-day operations…. Join Our Team as a Graphic Designer – Employment Ontario Marketing Reporting to the Team Lead, Employment Ontario (EO) Marketing…

The content is seeking a Graphic Designer to create print and digital marketing materials to support day-to-day operations for Employment Ontario Marketing. The Graphic Designer will report to the Team Lead of EO Marketing.

Data & Insights Manager – WCG International Consultants Ltd. – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $90000 – 100000 per year

Job date: Sat, 14 Sep 2024 22:51:22 GMT

Job description: Manager Location: Remote – Ontario Travel Expectations: Within the catchment as needed Like WCG, you believe in the… power of work to transform lives. As the Data & Insight Manager, you will oversee and gather performance data…

WCG International Consultants Ltd. – Community Integration Manager – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Job description: : Hybrid / Toronto, Ontario The Community Integration Manager is responsible for supporting the performance of the… with partners and community collaborators to provide updates on project progress, successes, and challenges. Prepare and present…
The Community Integration Manager in Toronto, Ontario is responsible for supporting the performance of projects and collaborating with community partners. They provide updates on project progress, successes, and challenges, and also prepare and present reports on these issues.
Senior Software Engineer

Our client, a fast-growing technology company, is seeking an experienced Senior Software Engineer to join their team. The ideal candidate will have a strong background in software development, with expertise in a variety of programming languages and tools. The Senior Software Engineer will work closely with the development team to design and implement software solutions that meet the needs of our clients.

Responsibilities:
– Design, develop, and test software applications
– Collaborate with team members to implement new features and enhancements
– Troubleshoot and debug issues as they arise
– Provide technical guidance and support to junior team members
– Participate in code reviews and provide feedback to improve overall code quality

Qualifications:
– Bachelor’s degree in Computer Science or related field
– 5+ years of experience in software development
– Strong programming skills in languages such as Java, JavaScript, and Python
– Experience with web development frameworks such as React and Angular
– Knowledge of database technologies, such as MySQL and MongoDB
– Excellent problem-solving and communication skills

If you are a talented software engineer looking to take the next step in your career, we want to hear from you. Apply now to join our dynamic team and work on cutting-edge technology solutions.

Expected salary: $90000 – 110000 per year

Job date: Wed, 21 Aug 2024 22:02:06 GMT

WCG International Consultants Ltd. – Director Strategic Communications & Marketing – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Work from home – CanadaTravel Expectations: Limited, as neededLike WCG, you believe in the power of work to transform lives. As the Director Strategic Communications & Marketing, you’ll be responsible for the development and delivery of an innovative, integrated communications and marketing strategy for WCG, that aligns and supports WCG’s goals and objectives. This position plays a crucial role in promoting the organization’s corporate brand and client-focused programs and services, as well as ensuring effective internal communications within the organization.The Director Strategic Communications & Marketing will provide leadership to a team of people, comprising marketing, content and social media specialists, as well as overseeing external agencies who provide support to the Communications and Marketing department. This team works as a key Business Partner to WCG’s Employment Services team and Executive team. Under the Director’s leadership, the marketing team works closely with Operations to drive program/service engagement, build relationships, and enhance the organization’s reputation through strategic communications planning, messaging, and branding efforts. Additionally, the Director plays a key role in leveraging various communication channels to reach target audiences, drive program outcomes, and contribute to WCG’s strategy and overall financial and operational success.What you’ll do

  • Generate awareness of WCG and our programs and services while developing and articulating WCG’s voice and telling our story to both internal and external audiences
  • Develop and implement an innovative communication and marketing strategy for WCG, which is built on a deep understanding of our mission, vision, and goals, target audiences and supports the delivery of our strategic and business line objectives
  • Manage the reputation of the company including the development of proactive and reactive social media strategies
  • Act as a credible and confident media spokesperson for the company
  • Oversee the development of (and directly develop) speeches, briefing notes, presentations, and other strategic communications materials to support WCG’s Executive and Management Team
  • Collaborate with department heads and leadership to cascade essential information, initiatives, and strategic priorities down to all levels of the organization through various communication channels
  • Develop and execute marketing strategies to promote WCG programs and services to target audiences that effectively communicate the program’s/services’ value propositions and drive participation to such programs/services
  • Oversee the utilization of multiple marketing channels, to reach and engage target audiences
  • Provide oversight and guidance to WCG’s participation at industry events and conferences, including sponsorships and presentations
  • Plan and execute budgets for communication and marketing products and services including monitoring and analyzing such efforts to determine effectiveness and make adjustments as needed
  • Manage the Communications and Marketing annual budget, ensuring appropriate return on investment
  • Drive continuous improvement / innovation in company marketing and communications, leading by example and instilling a culture of achieving goals through the adoption of new communication and marketing techniques and smarter ways of working

QualificationsWhat you bring

  • Deep knowledge of strategic communications and marketing planning (7+ years) in a senior marketing or communications leadership role within human services and/or health sectors, with a track record of success in developing and implementing comprehensive strategies
  • Collaborative, passionate, enthusiastic approach grounded in strategy but flexible enough to excel in a dynamic environment
  • A successful track record of setting and successfully delivering against a strategic communications and marketing agenda
  • Experience with developing crisis communication protocols and leading a team during such events
  • Proven ability to analyze market trends and customer insights to inform strategic decisions
  • Proficiency in leveraging data and analytics to monitor and optimize marketing campaign performance
  • Deep understanding of both traditional and innovative marketing and communication strategies and a proven track record of creating campaigns and initiatives that drive and increase awareness, engagement and return on investment
  • Proven experience of a range of strategic communications and marketing techniques, including digital/social media
  • Public relations – reputation management, positive and negative media handling and crisis communications.
  • Internal communications – proven experience of a range of tools and techniques
  • Highly developed people management skills and a track record of developing high performing individuals & communications/marketing teams (5+ reports)
  • A successful track record of driving ideas to fruition, including the delivery of demanding projects on time and within budget
  • Excellent writing and editing skills
  • Managing external agencies and suppliers
  • Setting and managing marketing budgets
  • Experience working within government communications roles considered an asset

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $120,000 – $150,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGSUPPORTWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
The company believes in the power of work and partners with governments and local agencies in Canada to create sustainable employment opportunities. The Director Strategic Communications & Marketing will develop and deliver innovative communication and marketing strategies for WCG, promote the organization’s brand, and ensure effective internal communications. Responsibilities include managing the company’s reputation, developing media strategies, overseeing marketing strategies, and budget management. The ideal candidate will have 7+ years of experience in senior marketing or communications roles, strong leadership skills, and a track record of success in strategic planning. The company offers competitive salary, health benefits, learning opportunities, and a diverse and inclusive workplace. WCG is committed to diversity and providing an accessible recruitment process.
Job Description:

Our client is currently seeking a Customer Service Executive to join their team in an exciting and fast-paced environment. The successful candidate will be responsible for providing exceptional customer service to clients, building and maintaining strong relationships, and ensuring client satisfaction.

Key Responsibilities:
– Responding to customer inquiries via phone, email, and in-person
– Resolving customer complaints and issues in a timely and professional manner
– Maintaining accurate records of customer interactions and transactions
– Collaborating with other team members to ensure a seamless customer experience
– Identifying opportunities to upsell or cross-sell products and services
– Following up with customers to ensure satisfaction and address any concerns
– Staying up-to-date on product knowledge and industry trends

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office applications

If you are a motivated and customer-focused individual looking to join a dynamic team, then we want to hear from you. Apply now to start your career in customer service!

Expected salary: $120000 – 150000 per year

Job date: Sat, 17 Aug 2024 22:50:16 GMT