newSocial Media Community ManagerFidelity International3.9Toronto, ON Appreciate digital technologies and emerging digital trends. Minimum 5 to 7 years of social media or digital development experience, preferably in financial… 4 days ago·More…View all Fidelity International jobs – Toronto jobsSalary Search: Social Media Community Manager salaries in Toronto, ONSee popular questions & answers about Fidelity International

About the opportunity

Who We Are:

Fidelity is a world leader in investment management. Our mission is to build a better future for Canadian investors. We provide investors a range of mutual funds and exchange traded funds (ETFs) backed by vast research resources around the world. Driven by our core values – Trust and Integrity, our people are committed to offering the best possible experience for investors and helping them achieve their financial goals.

What You Will Do:

The Social Media Community Manager is responsible for growing Fidelity Canada’s social media through primarily developing and executing content strategies and community engagement.

  • Understand the audience – You will embrace data from various sources and monitor social media to understand who our audiences are and what motivates them.

  • Tell our story – You will learn about what differentiates Fidelity, our investment professionals, products and services and culture, and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms.

  • Be an owner – You will own the overall administration of Fidelity Canada’s social media program (except advertising or paid social media). This includes account management, vendor management, daily operations, advocacy, risk management and more.

  • Grow Our Impact – You will collaborate and develop strong relationships with colleagues across teams, departments and externally to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact.

  • Innovate – You will constantly scan for better and smarter ways of achieving goals, whether that is through a new technology, process, platform or something else, and drive innovation in your role and within the team.

  • Put customer-first – You will have a customer-first attitude and manage opportunities, inquiries, issues and problems as they arise and delight our customers.

  • Strengthen Community and Culture – You will lead the development and execution of community engagement strategies, support community projects and be a key player in strengthening community and culture at Fidelity and our customers’ trust in Fidelity.

What We Are Looking For:

  • Minimum 5 to 7 years of social media or digital development experience, preferably in financial services or B2B environment

  • University degree, preferably in Communications, Journalism, English, Marketing, Business or related field

  • Excellent communication skills, both written and oral

  • Bilingualism in English and in French is an asset

This is the right opportunity for you if you:

  • Appreciate digital technologies and emerging digital trends

  • Demonstrate strong project management and organizational abilities

  • Help foster a collaborative and engaging work environment

  • Enjoy being part of a community

  • Enjoy finding better ways to do things

  • Like seeing the impact of your work immediately

  • Know when to take initiative and when to ask for clarification or help

  • Work well under pressure while maintaining high standards

  • Are confident in your ability to learn new technologies and adapt to constantly evolving demands

Given the current circumstances, employee will be working from home, 100% of time. As working conditions return to normal, they will be expected to be onsite.

Current work authorization for Canada is required for all openings.

About you

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.

Find out more about what we do, our history, our new approach of “dynamic working” and how you could be a part of our future at

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.

Social Media Community Manager