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Company: G Adventures
Location: Toronto, ON
Job description: About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we can’t wait for you to join us.As a Senior Ecommerce & Digital Analyst, you are a digital expert who is obsessed with measuring, optimizing and driving online revenue. You manage the day-to-day reporting and site analytics across the entire digital marketing team, including maintaining our digital data model in Looker.You’re someone who is curious and committed to keeping on top of new developments in digital technologies to help drive online sales. Someone with opinions, and the ability to express them. Someone who aspires to use their strategic expertise to help change people’s lives through travel.RESPONSIBILITIESGenerate actionable business insights to influence website improvements and digital campaign effectiveness through data analysis, with the aim of increasing profitability and growthRespond to ad hoc site analytics & sales requests from key stakeholders (UX, Paid Media, Brand, Regional Marketing)Create e-commerce dashboards for tracking online activity across B2C, B2B sites and consumer-facing appDevelop digital analytics reporting for the Paid Media and Commercial teams, including campaign insights for campaign optimization and post mortems, in addition to conversion funnelsAct as the point person for measurement and analytics in digital projectsContribute to our Business Intelligence developer team by modelling data on all digital topicsActively contribute to the Business Intelligence and Digital Teams in a collaborative and meaningful way that helps support, inspire, and motivate fellow colleaguesUnderstand and become an expert in our industry, our business, our culture, and our customers, and use that knowledge to create effective, impactful, strategic, and shareworthy workREQUIREMENTSBachelor’s or College Degree in Marketing, Communications, Information Technology or related experienceMinimum 5 years of experience in digital analyticsSkilled with online analytics tools (Google Analytics, Heap)Experienced working with Business Intelligence tools to create custom reporting (Looker preferred)Intermediate SQL skills with a strong understanding of relational databasesExperience with LookML strongly preferred, otherwise an appetite to learn Looker’s SQL languageExperience with Salesforce and Clickup an assetSolid knowledge and skills in acquisition marketing, digital marketingKnowledge of multi-touch attribution models and ETL (extract, transform, load) data processes and connections to inform O2O (onlineoffline) business strategies.QUALITIESCurious and always looking to learn new thingsPassionate about using data to drive decision-makingFlexible, and able to quickly adapt to the changing needs of the businessConfident to present strategies, concepts, and results and to collaborate across departmentsWhat do we offer you?Competitive salary commensurate with the roleCompetitive benefits packageBirthday day offVacation time for you to rechargeEnhanced Parental LeaveLearning and growth opportunitiesEmployee Resource Groups*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
G Adventures is a global adventure travel company focused on changing lives through travel by establishing meaningful relationships with local communities. They are looking for a Senior Ecommerce & Digital Analyst to drive online revenue through data analysis, reporting, and optimization. The ideal candidate should have experience in digital analytics, online analytics tools, Business Intelligence tools, and a strong understanding of digital marketing. G Adventures offers competitive benefits, learning opportunities, and a diverse and inclusive work environment.
Job Description:
We are seeking a dedicated and hardworking Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and in-person communication. You will address customer inquiries, resolve issues, and ensure customer satisfaction.
Responsibilities:
– Respond to customer inquiries in a timely and professional manner
– Provide information about products and services
– Process orders and returns
– Resolve customer complaints and issues
– Maintain accurate and detailed customer records
– Collaborate with other team members to improve customer service processes
Qualifications:
– High school diploma or equivalent
– Prior customer service experience preferred
– Excellent communication skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office
If you are passionate about providing excellent customer service and enjoy working in a team environment, we encourage you to apply for this position.
Expected salary:
Job date: Wed, 19 Jun 2024 02:04:31 GMT
