Marketing Automation Specialist – Keypath Education – Toronto, ON

Company: Keypath Education

Location: Toronto, ON

Expected salary: $100000 – 115000 per year

Job date: Tue, 05 Nov 2024 23:28:34 GMT

Job description: are available as remote, hybrid, or in-office. Job Description Keypath is seeking a Marketing Automation Manager (MAM…) to join our innovative, highly collaborative marketing team! This role provides a unique opportunity to leverage automation expertise…

Service Designer 8016 – Foilcon – Toronto, ON

Company: Foilcon

Location: Toronto, ON

Expected salary:

Job date: Tue, 05 Nov 2024 23:45:17 GMT

Job description: Job Description:HM Note: This hybrid role is three (3) days in officeDescription:Overview: We are seeking an innovative and user-centered Service Designer to join our team. In this role, you will be responsible for designing seamless and holistic services that meet both customer and business needs. The Service Designer will map customer journeys, design service touchpoints, and collaborate with cross-functional teams to ensure the delivery of consistent and engaging service experiences. This position is ideal for someone with a strong background in user experience, design thinking, and business analysis who thrives in a collaborative environment.Key Responsibilities:

  • Design and improve services that meet user needs, ensuring a seamless and holistic customer experience.
  • Conduct user research and gather insights through interviews, surveys, and observations to understand pain points, expectations, and behaviors.
  • Map out customer journeys, service blueprints, and workflows, identifying gaps and opportunities for improvement.
  • Collaborate with cross-functional teams, including product management, UX/UI designers, developers, and marketing, to ensure cohesive service delivery.
  • Facilitate workshops and co-design sessions with stakeholders to generate innovative solutions.
  • Prototype and test service concepts, gathering feedback to iterate and refine the service design.
  • Ensure alignment between business processes, technology, and customer experience by coordinating efforts across departments.
  • Track and evaluate the performance of service changes through data analysis, user feedback, and KPIs.
  • Act as a champion for service design principles, advocating for user-centered approaches and best practices.

Key Deliverables:

  • Service Blueprints and Journey Maps: Develop detailed service blueprints and customer journey maps that outline the current and future state of the service.
  • User Research and Insights: Conduct thorough user research to identify customer pain points, motivations, and needs, delivering actionable insights.
  • Prototyping and Testing: Create and test service prototypes to validate concepts, gathering user feedback for further refinement.
  • Improved Service Processes: Implement service design improvements that streamline workflows and enhance customer satisfaction.
  • Stakeholder Workshops: Facilitate workshops to co-create solutions with business stakeholders and gather diverse perspectives on service design.
  • Service Metrics and KPIs: Establish and monitor service performance metrics, ensuring that service changes achieve the desired outcomes.

SkillsExperience and Skill Set RequirementsRequired Qualifications: (40%)

  • Bachelor’s degree in Service Design, Interaction Design, User Experience, or a related field.
  • 3+ years of experience in service design or a similar role.
  • Proven experience working as a Service Designer, User Experience Designer, or similar role.
  • Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
  • Excellent understanding of user research methods and their application in service design.
  • Experience working in cross-functional teams and leading co-creation workshops.
  • Strong problem-solving skills and the ability to think creatively and strategically.
  • Excellent communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical stakeholders.
  • Proficiency with service design tools like Miro, Lucidchart, or similar platforms.

Preferred Qualifications: (20%)

  • Master’s degree in Service Design, Human-Centered Design, or a related field.
  • Experience working in sectors like finance, healthcare, or government, where service complexity and regulatory compliance are key.
  • Knowledge of digital transformation initiatives and service integration with digital platforms.
  • Experience working in Agile environments, collaborating with product owners and scrum teams.
  • Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

Technical Skills (Analytical/Problem-Solving Skills): (20%)

  • Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.
  • Proficiency in user research methods, including interviews, usability testing, and surveys.
  • Experience with process improvement methodologies (Lean, Six Sigma) and design thinking approaches.
  • Ability to analyze complex service processes and identify areas for efficiency improvements and innovation.
  • Familiarity with service prototyping tools and digital design platforms like Figma, Sketch, or Adobe XD.

Soft Skills: (20%)

  • Empathy and User-Centered Focus: Ability to empathize with customers and users, ensuring that their needs and expectations drive design decisions.
  • Collaboration: Skilled in working across cross-functional teams, fostering cooperation between departments and stakeholders.
  • Communication: Excellent verbal and written communication skills to clearly convey ideas, insights, and design concepts to diverse audiences.
  • Facilitation and Workshop Leadership: Experience facilitating workshops and collaborative sessions, enabling stakeholders to participate in the design process.
  • Creative Problem-Solving: Strong creative and strategic thinking skills to solve complex service design challenges in innovative ways.
  • Adaptability: Comfortable working in fast-paced, dynamic environments with the ability to quickly adapt to shifting priorities and constraints.

Must Haves:Excellent understanding of user research methods and their application in service design.Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.Nice to have:Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

This job description is for a Service Designer role that involves designing seamless and holistic services that meet both customer and business needs. Key responsibilities include conducting user research, mapping customer journeys, collaborating with cross-functional teams, facilitating workshops, prototyping and testing service concepts, and ensuring alignment between business processes, technology, and customer experience. Required qualifications include a Bachelor’s degree in a related field, 3+ years of experience in service design, proficiency in service design tools and techniques, and excellent communication skills. Preferred qualifications include a Master’s degree, experience in sectors like finance or healthcare, knowledge of digital transformation initiatives, Agile experience, and certification in methodologies like Design Thinking or Lean Six Sigma. Technical skills required include expertise in creating and interpreting customer journey maps and service blueprints, proficiency in user research methods, experience with process improvement methodologies, and familiarity with service prototyping tools and digital design platforms. Soft skills required include empathy, collaboration, communication, facilitation, creative problem-solving, and adaptability. Must-haves include an excellent understanding of user research methods, strong proficiency in service design tools and techniques, and expertise in creating and interpreting customer journey maps and service blueprints. Nice-to-haves include certification in Design Thinking or Lean Six Sigma methodologies.

Management Trainee – NuVision Auto Glass – Orlando, FL

Company: NuVision Auto Glass

Location: Orlando, FL

Expected salary:

Job date: Thu, 24 Oct 2024 02:17:32 GMT

Job description: As a member of our team at Nuvision, we are seeking individuals with experience in marketing, sales leadership, and management. Our company culture is dynamic and collaborative, providing opportunities for growth and professional development. The ideal candidate will have a background in sales, customer service, marketing strategies, and territory management. This full-time position offers the chance to work with a dedicated team and make a significant impact on our brand’s success. If you are passionate about marketing and sales, we invite you to join our team and contribute to our continued growth and success.

Plant Manager – ML6 – Niagara Falls, ON

Company: ML6

Location: Niagara Falls, ON

Expected salary:

Job date: Sun, 03 Nov 2024 02:30:09 GMT

Job description: The Opportunity: Our client, a manufacturing Facility in the Pulp & Paper segment, is looking for a Plant Manager… high standards in health, safety, environmental practices, and quality. As Plant Manager, you will be responsible…

Labour and Employee Relations Manager – Metroland Media – Toronto, ON

Company: Metroland Media

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 00:09:28 GMT

Job description: Company DescriptionTorstar Corporation is a progressive media organization with a long, proud history in newspapers and a passion for capitalizing on the fluid world of digital and mobile media. Torstar’s vision for success is driven by a deep customer-centric obsession, continued journalistic excellence, advanced data-driven competency and a culture that is selfless, focused, agile, collaborative and results driven. Torstar Corporation owns Toronto Star Newspapers Limited and Metroland Media Group Ltd.

  • Metroland Media Group Ltd is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week through in-print, online, trade shows and distribution product offerings. We also work with businesses to develop tailored multi-channel marketing strategies that reaches local customers. Visit

for more information.

  • The Toronto Star was founded in 1892 and has long been Canada’s largest daily newspaper. Now a multi-platform news organization, the Star publishes a newspaper seven days a week in the Greater Toronto Area and publishes ongoing news and information to a global audience on thestar.com and mobile applications.

Our Commitment to Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.Job DescriptionReporting to Vice President, People and Culture, the Labour and Employee Relations Manager is responsible for developing a labour management environment that establishes a trust based and collaborative relationship with the unions that enhances Torstar’s ability to drive innovation and improvement in organizational performance. The incumbent will facilitate and support implementation of labour and employee relations’ strategies by providing expertise to assigned leadership teams to translate their business objectives into strategic talent plans to resolve complex HR challenges. The initial client assignment will be Editorial teams across the Torstar publications. As required, the incumbent will provide team leadership guidance to peers to support growth and development. This is a hybrid role with the corporate office located at 8 Spadina Ave, Toronto, ON.Key Responsibility Areas

  • Provide proactive and strategic advice and counsel to leadership teams on various of employee issues, including but not limited to managing performance and productivity issues, high absenteeism, and disability management
  • Conduct strategic analysis of absenteeism trends, recommend education or mitigation strategies, facilitate and manage disability claims process including supporting employee return to work plans and accommodation arrangements
  • Provide expertise on issues related to the interpretation and management of collective agreements, grievances, arbitrations, and general labour relations.
  • Manage and coordinate Labour Management Committee meetings, and ensure timely follow up of agreed to action items
  • Lead assigned employee investigations as required
  • Educate client groups to ensure they have a good understanding of the collective agreement through informal discussions and formal seminars
  • Prepare mandate, draft provisions and be the advisor and/or first chair in the collective bargaining agreement negotiations
  • Coach senior leaders and managers to improve/enhance their leadership effectiveness and provide counsel and continuous feedback to drive a high performing culture.
  • Partner with HR colleagues to implement proactive employee engagement strategies, programs, and plans to drive business results and employee value proposition.
  • Manage the talent review process and partner with leaders to create measurable action plans to develop and grow talent.
  • Strengthen the organizational capabilities by challenging the status quo to achieve a high performing HR function
  • Represent Torstar both internally and externally, role model organizational values, and foster collaborative and accountable relationships.
  • Identify cross-functional challenges and opportunities and ensure effective and successful value-added solutions that maximize outcomes.

Qualifications

  • Bachelor’s Degree in Human Resources, Business or equivalent
  • 8+ years of progressive HR/Business Partner experience within a unionized environment
  • A record of success leading the labour relations function across multi-union environment
  • Having strong analytical, critical thinking and results oriented skills and abilities is a must
  • Demonstrates exceptional business acumen and ability to influence stakeholders
  • Impressive communication and collaborative skills to lead initiatives
  • Has the leadership courage to try new ideas, make tough decisions, and address key opportunities
  • Embraces change with the ability to adapt quickly to evolving dynamics and thrives in ambiguity and an entrepreneurial environment
  • Comfortable working on both the strategic level and hands-on level
  • Experience providing guidance, support and team leadership to peers is considered an asset

Additional InformationAODA
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

Torstar Corporation is a media organization that focuses on newspapers as well as digital and mobile media. They own Toronto Star Newspapers Limited and Metroland Media Group Ltd. The organization values customer-centric obsession, journalistic excellence, data-driven competency, and a collaborative culture. The Labor and Employee Relations Manager is responsible for developing relationships with unions, advising on employee issues, managing performance, and supporting employee engagement strategies. Qualifications include a Bachelor’s Degree and 8+ years of HR/Business Partner experience in a unionized environment. The organization is committed to an inclusive recruitment process for all candidates, including persons with disabilities.

Leasing Consultant – Bozzuto – Orlando, FL

Company: Bozzuto

Location: Orlando, FL

Expected salary: $20 – 22 per hour

Job date: Thu, 24 Oct 2024 02:19:27 GMT

Job description: As a Leasing Consultant (Sales & Marketing Associate), your main role is to interact with potential residents and convert leads into community members. You will be responsible for showcasing available apartments, providing information on amenities and lease terms, and ultimately securing lease agreements. In addition, you will utilize your sales and marketing skills to promote the property, attract new residents, and maintain high occupancy levels. This dynamic role requires strong communication, customer service, and sales abilities to effectively connect with prospects and ensure a positive leasing experience. If you enjoy working in a fast-paced environment and have a passion for customer service and sales, this job is an ideal fit for you.

Entry Level Marketing and Sales Representative – United Zen Marketing – Ottawa, ON

Company: United Zen Marketing

Location: Ottawa, ON

Expected salary:

Job date: Thu, 31 Oct 2024 08:53:22 GMT

Job description: United Zen Marketing is recognized for its leading competitive marketing and sales strategies among other firms in… Ottawa! As a business marketing and sales firm, our mission is to help our top-tier clients increase their revenue and brand…