Director, New Experience – Product Design and R&D – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 02:17:51 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Director, New Experience – Product Design and R&DThe Director of New Experience, Product Design and R&D will provide clear accountability and leadership across all stages of the hotels & resorts, and line of business customer journeys. This entails managing three separate teams and disciplines: product management of new experiences (i.e. Yacht); product design; research and development and digital customer experience.This role will provide oversight and ownership of growing Guest Satisfaction across digital products and platforms.This role will provide oversight of the entire Four Seasons Digital Product and integrated service Ecosystem, and will lead and govern the creation of new experiences and platforms (Yacht, Chat Commerce etc.)As the Four Seasons digital organization matures, this role is expected to grow scope and oversight beyond guest-facing interfaces into staff-facing interfacesThis role will collaborate closely across the business including but not exclusively to Digital Performance; Residential; Lines of Businesses; Global Hospitality; Customer Experience; Loyalty & Insights; Technology Innovation and Data; etc. to build world-leading digital products and integrated, omni-channel guest experiencesWith respect to the New Experience portfolio—particularly the Yacht business unit—this role will be responsible for the development and ongoing management of the Yacht digital experience across our guest-facing platforms including web, mobile app, chat, on-ship tablets etc., accountable for the performance of these products. This role will create, own and groom the Yacht digital product roadmap: leading from conception, design, planning, implementation and launch.What You’ll Be Doing:Product Design

  • Prioritize guest / staff experience over internal business structure.
  • Integrate across the organization to drive a cohesive Seamless experience for guests, patrons and customers across the entire online and offline ecosystem.

Customer Experience

  • Conduct business performance reviews.
  • Conduct Monthly, Quarterly Stakeholder management meetings.
  • Analyze CX scores, guest behaviour based on product usage and satisfaction.
  • Identify forward looking guest behaviour trends.
  • Generate insights that lead to new product features closing performance gaps.

Innovation

  • Develop the Product Experience roadmap across the Four Seasons ecosystem.
  • Think to the future and generate leading ideas.
  • Design product innovations and new features.
  • Lead Product Design to shape the future of Seamless Shopping.

What You Bring:

  • Bachelor’s degree in business required.
  • 10+ years of experience in a fast-paced environment, managing vendors, and senior level relationships with joint partnerships.
  • Proven track record in delivering best-in-class digital experiences and product.
  • Experience in digital product management, ecommerce, UX/design and development.
  • Experience working under Scrum/Agile environments.
  • Expertise in grooming and prioritizing product backlogs of large, consumer-facing digital products and services.
  • Prior experience working with Agile/Scrum frameworks.
  • Prior ecommerce experience an asset.
  • Knowledge of Front-end development and mobile app development technologies.
  • Knowledge in SQL, relational and non-relational databases.
  • Knowledge in working with REST APIs and JSON objects.
  • Knowledge in working with Adobe Analytics, Google Analytics, Firfebase, Google Data Studio
  • Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL).
  • Knowledge of business and marketing practices highly desired.
  • Strong understanding of Ecommerce best practices; A/B testing; and analytics platforms.
  • Strong understanding of User experience and Digital Product Design.
  • Strong understanding of Scrum/Agile development methodologies.
  • Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.

Key Skills/ Who You Are:

  • Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
  • Ability to facilitate and lead challenging and sensitive discussions internally and externally.
  • Productive self-starter who is flexible, co-operative and receptive to change.
  • Proven track record of advancement and high performance.
  • Strong understanding of front-end, back-end, and middlware software development on web, mobile app, and other platforms.
  • Strong program management skills in delivering complex software, and operational projects.
  • Delivery Success: Proven track record of taking a product from ideation through stakeholdering, planning, implementation and launch.
  • Experience Minded: Focused on the guest, and designing experiences and products that best meet their needs during those moments that matter most.
  • Problem Solver: An ability to quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace, and synthesize an approach to problem investigation and resolution
  • Analytical Mindset: An ability to interpret data in order to arrive at next level guest insights and translate into a roadmap of features, actions and hypothesis to validate with test and learn practice
  • Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops
  • Team Builder: A proven ability to lead and develop others especially junior resources.
  • Create Buy-In: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
  • Proactive Self-Starter: Delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously

Travel:

  • 10-20%

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is powered by its people who are committed to providing luxury experiences with genuine heart. The company manages over 120 hotels and resorts worldwide and is dedicated to supporting cancer research, diversity, inclusion, equality, and belonging. The Director of New Experience, Product Design and R&D oversees the creation of new experiences and digital products to enhance guest satisfaction. The role requires a strong background in digital product management, UX/design, and development. The ideal candidate will have experience in ecommerce, Agile environments, and analytics platforms, along with strong communication and leadership skills. The position will involve travel and a hybrid working model based in Toronto, Ontario.

Ford – Ford Pro Intelligence Customer Success Manager – Oakville, ON

Company: Ford

Location: Oakville, ON

Expected salary:

Job date: Sat, 29 Mar 2025 08:53:44 GMT

Job description: Job Description:A successful Customer Success Manager has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. You will require both project management and leadership skills as you will coordinate the strategic and technico-operational aspects simultaneously. You will be their primary point of contact during the customer life cycle. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to securing successful adoption, maximize ROI and increase customer loyalty throughout their journey.Responsibilities:The primary responsibilities for this position include but are not limited to:

  • Act as the key contact for the client post-sale in order to support the solution(s) in their operational environment effectively. This may be done via emails, phone call, web meeting, etc.
  • Leverage analytics to proactively reach out to the existing customer base, to improve product adoption and ensure their success with the application throughout the customer life cycle
  • Continuously improve the process by ensuring customer feedback is received and used to help the team generate and execute on ideas to enhance overall customer success
  • Build customer relationships in order to understand their business needs and be able to increase their ROI of the solution(s)
  • Cross-functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
  • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues
  • Focus on increasing product adoption and revenue, as well as proactively managing churn results and customer satisfaction
  • Provide updates on new features or functionality for contracted services; identify opportunities to educate customers on existing and new Ford Pro Intelligence products
  • Demonstrate efficient customer service by providing consistent, timely and accurate customer support
  • Attain established objectives regarding quality targets, productivity & customer file maintenance within our CRM
  • Ability to resolve conflicts, solve problems and provide impressive customer service to external and internal stakeholders.

Qualifications:The minimum requirements we seek

  • A bachelor’s degree or higher is preferred. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
  • 4 years of work experience in a customer facing role, going above and beyond to ensure the customers’ needs are met.
  • 3 years of experience in software implementations with a focus on fleet telematics or fleet management software.
  • 3 years experience utilizing a CRM tool (i.e. Sales Force).

Our preferred requirements

  • Analytical – ability to synthesize information to understand issues and solutions.
  • Critical Thinker – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Well Organized – Ability to multi-task and handle multiple ongoing projects at one time.
  • Detail Oriented – Understands that the details matter and that these details can build client trust, appreciation and respect.
  • Flexible – Comfortable working in a fast-paced environment. Willingness to absorb team members’ input and change direction when needed.
  • Clear Communicator – ability to write and present effectively in a remote environment,
  • Adaptable – ability to respond to changing circumstances and to manage, solve problems, and provide solutions in a climate of ambiguity.
  • Emotional Intelligence – build relationships, defuse conflict and foster customer centric.

We thank all applicants for their interest, but only those selected for an interview will be contacted.Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications.

Enterprise Search Specialist – Sobeys – Halifax, NS

Company: Sobeys

Location: Halifax, NS

Expected salary:

Job date: Tue, 01 Apr 2025 04:55:20 GMT

Job description: strategy, SEO, business analysis, or digital product management. Bachelor’s degree in Marketing, Business, Computer Science…, and performance data to drive actionable decisions. Proactive, solution-driven mindset with a deep understanding of digital marketing…

This content highlights the importance of having a Bachelor’s degree in Marketing, Business, Computer Science, or a related field for roles in strategy, SEO, business analysis, or digital product management. It emphasizes the need for utilizing performance data to make informed decisions and having a proactive, solution-driven mindset in digital marketing.

Position: Sales Associate

Location: Vancouver, BC

Company: The Brick

Job Type: Full-time

Salary: $14 – $17 per hour

The Brick in Vancouver is looking for a Sales Associate to join their team. The ideal candidate will have a passion for sales, excellent communication skills, and a desire to provide exceptional customer service. As a Sales Associate, you will be responsible for assisting customers with their purchases, processing transactions, and maintaining the cleanliness and organization of the store.

Job Responsibilities:
– Greet customers and assist them with their inquiries
– Provide product information and recommendations to customers
– Process sales transactions and handle cash and credit card payments
– Maintain the cleanliness and organization of the store
– Assist with inventory management and restocking shelves
– Work collaboratively with team members to achieve sales targets

Qualifications:
– Previous retail or sales experience is an asset
– Strong communication and customer service skills
– Ability to work in a fast-paced environment
– Detail-oriented with a positive attitude
– Available to work evenings and weekends

If you are a motivated individual with a passion for sales and customer service, apply now to join The Brick in Vancouver as a Sales Associate.

J.P. Morgan Wealth Management – Private Client Investment Associate – Orlando,FL – JPMorgan Chase – Orlando, FL

Company: JPMorgan Chase

Location: Orlando, FL

Expected salary:

Job date: Mon, 31 Mar 2025 22:58:08 GMT

Job description: As a Private Client Associate within Wealth Management, you will play a key role in providing operational marketing and administrative support to Private Client Advisors. This role involves utilizing a broad investment product and thought leadership platform, as well as cutting-edge digital technology, to assist advisors in serving high-net-worth clients. Your responsibilities will include managing client communications, preparing investment reports, coordinating meetings and events, and ensuring smooth day-to-day operations. Additionally, you will have the opportunity to contribute to the development and execution of marketing strategies to attract and retain clients. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Customer Data Architect – Accenture – Toronto, ON

Company: Accenture

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 23:20:13 GMT

Job description: We Are:Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experiences it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store and optimize content, including taxonomy, rights and asset management, analytics and quality assurance.You Are:A customers’ experience with a brand spans a lot of people, processes, and of course technology. As a Customer Data Architect you get what makes customer interactions tick – how we can gather the data in the moment to deliver the right message, or inform the right decision, where it’s marketing progressing customers from awareness to prospects, or cross selling to existing customers, or even informing sales or service about what the customers trying to accomplish. You understand that the best-looking app or website in the world is useless if it can’t leverage the data it needs to have a meaningful customer experience. And clients have come to rely on you for your expertise in getting the right data to the right app at the right time, every time. If you are passionate about data and helping clients truly connect with their customers, we’d like to meet you.The Work:Provide subject matter expertise to identify and recommend workable solutions to clientsWork with the project management to develop the overall implementation solution plan and serve as a lead, as required, overseeing aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation phases for projects within solution areaWork with data integration technologies to design and implement new solutions and processes for clients to support new customer experience strategiesWork with business and technology client representatives to gather functional and technical requirementsCreate API / ETL integrations and customer data model designsParticipate in client facing meetings and documenting key decisions and action itemsServe as a lead of an integration and/or data architecture teamKeep informed of the latest technology trends and innovations especially in the areas of data integration, master data management, data management platforms, marketing automation, marketing resource management, digital asset management, web content management, mobile, and social mediaHere’s What You’ll Need:7+ years of hands-on experience with customer data, including designing / implementing marketing customer data models5+ years of hands-on SQL experience3+ years of full lifecycle implementation experience using various SDLC methodologies2+ years of experience with Customer Data Platforms (CDPs), such as Adobe, Salesforce, Treasure Data, Zeta Global, Tealium, Amperity, Redpoint Global, or Twilio1+ year experience with real-time integration via web services, ideally via SnapLogic, Mulesoft, Apigee, Talend, or Informatica CloudEnglish is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.A University degree is required for this positionBonus points if:Experience with Technologies and Processes for Marketing, Personalization, and Data Orchestration such as Adobe Experience Platform (AEP), Salesforce Marketing Cloud (SFMC), Braze, Pegasystems, Zeta Global, SAP (Emarsys), or AcquiaExperience with marketing campaign design and implementationExperience in online ad serving or site serving platformsExperience with technologies and processes for content management systems, digital asset management software, web content managementExperience with technologies and processes for mobile and social media technologies, solutions, and strategiesExperience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, creativity and innovationCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.Role Location Annual Salary RangeBritish Columbia $91,400 to $220,400#LI-NA-FY25 and #LI-MPAbout Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture Song helps clients achieve growth and value by focusing on customer relevance through various capabilities such as design, technology, marketing strategy, and orchestration. The company emphasizes the importance of digital content in the modern economy and offers solutions for creating and delivering the right content for immersive experiences. They are currently seeking a Customer Data Architect with expertise in customer data modeling and integration technologies. The role involves providing solutions to clients, designing and implementing customer data models, and staying informed about the latest technology trends. The ideal candidate will have experience with CDPs, SQL, SDLC methodologies, and various marketing technologies. Accenture values diversity and offers opportunities for professional development and well-being. If interested, candidates can apply on the company’s website.

Compass Group – Cook, Part Time – Cambridge, ON

Company: Compass Group

Location: Cambridge, ON

Expected salary: $22.63 per hour

Job date: Sat, 29 Mar 2025 23:09:56 GMT

Job description: Working Title: Cook, Part Time
Employment Status: Part-Time
Starting Hourly Rate: $22.63 per hour
Address: Cambridge, ON
New Hire Schedule: TBD – need to have open availabilityYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it’s right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy—we do the same. This is healthy living at its finest. Join us.Click for This is Marquise Hospitality video!Job SummaryPrepares food in accordance with applicable corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.Essential Duties and Responsibilities:

  • Prepare, pre-cook and/or cook food products as directed.
  • Prepare “mise en place” (setting in place of foods, garnishes, sauces, dishes, cutlery, etc) and other products as required for high volume production.
  • Clean kitchen equipment after use according to health and safety policies and procedures.
  • Label, date, store and rotate food and beverage products in appropriate storage areas.
  • Communicate effectively with all appropriate operational departments.
  • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
  • Perform other duties as assigned or directed.

Qualifications:Think you have what it takes to be one of our Cooks? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Proven cooking experience, including experience as a restaurant cook or prep cook.
  • Food Safety Certification required.
  • Certificate from a recognized cooking school.
  • Excellent understanding of various cooking methods, ingredients, equipment and procedures.
  • Accuracy and speed in executing assigned tasks.
  • Familiar with industry’s best practices.
  • Able to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Physical ability to carry out the duties of the position.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Enterprise Search Specialist – Sobeys – Halifax, NS

Company: Sobeys

Location: Halifax, NS

Expected salary:

Job date: Mon, 31 Mar 2025 22:36:30 GMT

Job description: strategy, SEO, business analysis, or digital product management. Bachelor’s degree in Marketing, Business, Computer Science…, and performance data to drive actionable decisions. Proactive, solution-driven mindset with a deep understanding of digital marketing…

The content emphasizes the importance of utilizing strategy, SEO, business analysis, and digital product management to drive actionable decisions and achieve success in digital marketing. It highlights the value of having a Bachelor’s degree in related fields such as Marketing, Business, or Computer Science. Additionally, it emphasizes the importance of being proactive and solution-driven in order to effectively analyze performance data and make informed decisions within the digital marketing landscape.

Title: Digital Marketing Manager

Location: Toronto, ON

Salary: Competitive

Our client is seeking a highly motivated and innovative Digital Marketing Manager to join their team in Toronto. The ideal candidate will be responsible for developing and executing digital marketing strategies to increase brand awareness, drive traffic and leads, and ultimately drive sales for the company.

Key Responsibilities:
– Develop and implement digital marketing campaigns across various channels, including social media, email, and online advertising
– Monitor and analyze website traffic and customer engagement metrics to optimize campaigns
– Work closely with the creative team to develop engaging content and creative assets for digital campaigns
– Lead and manage a team of digital marketing specialists to ensure all campaigns are executed effectively
– Collaborate with the Sales and Product teams to align marketing strategies with business objectives
– Stay current on industry trends and best practices to ensure the company remains competitive in the digital space

Qualifications:
– Bachelor’s degree in Marketing or related field
– 5+ years of experience in digital marketing, with a proven track record of driving results
– Strong understanding of digital marketing tools and platforms, such as Google Analytics, Facebook Ads, and email marketing software
– Excellent communication and interpersonal skills
– Ability to work collaboratively in a fast-paced environment
– Experience managing a team is preferred

If you are a strategic thinker with a passion for digital marketing and a drive to succeed, we want to hear from you. Apply now to join a dynamic team and make an impact in the world of digital marketing.