Support Escalation Manager – Microsoft – Vancouver, BC

Company: Microsoft

Location: Vancouver, BC

Job description: and keep their trust. Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers… Manager role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect…
The Service Manager will act as a Chief Operating Officer for our customers, ensuring alignment with their needs while coordinating with the broader Microsoft team. As your goals change, we will facilitate connections to support your evolving interests.

The Support Escalation Manager position at Microsoft in Vancouver, BC, offers a salary of $121,800 per year for a full-time, permanent role.

Key Responsibilities:

  • Customer Resolution: Serve as the primary contact for escalated customer and partner issues, ensuring prompt and effective resolution.

  • Relationship Management: Develop and maintain strong relationships with internal and external teams to enhance the customer support experience.

  • Strategic Initiatives: Participate in projects aimed at improving resolution times, customer satisfaction, and overall support experience.

  • Mentorship: Provide guidance and mentorship to other members of the Support Escalation Management team.

  • Trend Analysis: Identify and analyze trends from internal postmortems to implement strategies that prevent future issues.

Qualifications:

  • Proven experience in managing escalated customer support issues.

  • Strong interpersonal and communication skills.

  • Ability to collaborate effectively with cross-functional teams.

  • Experience in strategic project participation and implementation.

  • Mentorship and leadership capabilities.

This role offers the flexibility to work up to 100% from home, aligning with Microsoft’s commitment to a diverse and inclusive work environment.

Expected salary: $121800 per year

Job date: Sun, 11 May 2025 04:37:28 GMT

Amazon – Software Development Engineer II, Sponsored Products – Toronto, ON

Company: Amazon

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 00:10:32 GMT

Job description: DESCRIPTIONIf you are looking to make an impact, this is the team for you. You will have the satisfaction of seeing your work impact tens of millions of customers and drive quantifiable revenue impact, but will also have the opportunity to help shape our engineering and product roadmaps. We have a broad mandate to experiment, which gives us great flexibility as we design and develop our services. You will have an opportunity to contribute across the full stack and dabble in some novel Machine Learning opportunities. Most importantly, you will have an opportunity to grow and broaden your technical skills as you work in an environment that thrives on creativity, experimentation, and product innovation.Amazon is building a world class advertising business and defining and delivering a collection of self-service performance advertising products that drive discovery and sales of merchandise. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are a highly motivated, collaborative and fun-loving group with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new ideas and opportunities.We have big plans over the next two years and need you to not only drive them but dream and realize your own.Key job responsibilities
Work closely with Product, Science and engineering leaders to design, implement and deploy applications
Own the design and delivery of an integral piece of a system or application.
Management and execution against project plans and delivery commitments
Help hire and develop technical talent for the team.
Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.BASIC QUALIFICATIONS– 3+ years of non-internship professional software development experience
– 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
– Experience programming with at least one software programming language
– Bachelor’s degree in computer science or equivalentPREFERRED QUALIFICATIONS– 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
– 1+ years of big data technologies such as AWS, Hadoop, Spark, Pig, Hive, Lucene/SOLR or Storm/Samza experience
– Master’s degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Munich Re – Inspector (Equipment loss prevention & control) – Toronto/GTA East – Toronto, ON

Company: Munich Re

Location: Toronto, ON

Expected salary:

Job date: Thu, 01 May 2025 04:56:04 GMT

Job description: HSB Canada, part of Munich Re, is Canada’s premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks. We dare to think big and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit www.hsb.caPrimary Objectives:
HSB Canada is currently seeking an experienced professional to join our team of field experts as an Inspector (Loss Control) servicing our GTA East territory. Working within this territory, the Inspector (Loss Control) shall identify and quantify areas of equipment-based risk, including potential areas of improvement and share this expertise effectively both internally and with our client base. The Inspector (Loss Control) shall maintain relationships with clients and colleagues with a focus on risk reduction and customer service. This position is home-based with a company vehicle provided.Service Territory:
GTA EastJob Responsibilities:

  • Provide equipment breakdown loss prevention expertise by conducting routine inspections, risk re-evaluations, and claims investigations, and other related responsibilities as assigned.
  • Conduct evaluations on commercial and industrial locations with equipment ranging from HVAC to boilers/pressure vessels and production equipment.
  • Manage a territory and meet productivity goals in a cost-effective manner.
  • Work towards the continual improvement of HSB Canada’s portfolio.

Qualifications:

  • At least 3-5 years of maintenance/operations experience including boilers/pressure vessels, refrigeration and production equipment.
  • Post-secondary technical education.
  • Background in Marine, Mechanical or Stationary Engineering is recommended, but not compulsory.
  • Knowledge of ASME code (boilers and pressure vessels) is an asset, but not compulsory.
  • 2nd Class or above preferred.
  • Certificate of Competence (COC) is required to perform jurisdictional inspections in Ontario (ability to obtain).
  • National Board Commission is required (or ability to obtain; training will be provided if necessary).
  • Strong oral, written communications and computer skills (including report writing).
  • Self-motivated with good organizational skills.
  • Valid driver’s license, and ability to travel.
  • Dedication to exceptional client service.

Company Benefits:
Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.
We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

  • An engaging and collaborative environment that promotes continuous learning and development
  • A hybrid work environment that combines weekly in-office and remote days
  • A great compensation package including an annual company bonus
  • Competitive company-paid flexible health and dental benefits, starting on your first day
  • Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
  • Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
  • Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
  • Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
  • Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
  • Employee Referral Program and Recognition Program

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.We thank all candidates for their interest; however only those selected for interview will be contacted.

Software Engineering Manager (Exchange Products, Backend) – Index Exchange – Toronto, ON

Company: Index Exchange

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 03:36:14 GMT

Job description: We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference.Our exchange handles over 500 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.What’s it like to work at Index?We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward.Are you ready to join the programmatic evolution?Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in.Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale.About The RoleWe are seeking an experienced Engineering Lead Manager with a strong background to lead and develop a high-performance team of engineers. The ideal candidate is an experienced developer who is eager to demonstrate leadership and technical acumen by offering guidance, mentorship, and direction to our teams. For over 20 years, IX has been known as the change agents of digital advertising – innovators who help shape how our industry reacts to new challenges and shifts in the market. As a result, we’ve been able to partner with some of the most prominent players in the media industry including Hearst, Disney, and Meredith Corporation among many others.Here’s What You’ll be Doing

  • Team Leadership: Build and lead a world-class team, fostering a culture of innovation, collaboration, and accountability. Provide mentorship, guidance, and professional development opportunities to team members.
  • Technical Expertise: Possess a deep understanding withing agile environments, with a focus on working collaboratively with product, marketing, and sales
  • Software Engineering Skills: Collaborate with software engineering teams to implement best practices in the software development life cycle, including designing scalable and resilient systems.
  • Reporting and Metrics: Develop and maintain meaningful performance metrics and reporting mechanisms to track the health and reliability of our systems. Use data-driven insights to guide decision-making and triaging.
  • Project Management: Act as a technical leader on projects, architecting the design of projects to meet the needs of the business outcome, and to align with existing architectural vision. Collaborate with subject matter experts and with a network of peers to ensure on-time quality delivery.

Here’s What You Need

  • Strong software engineering skills, including proficiency in programming languages such as Golang, Java, C#
  • Demonstrable expertise in complex back-end systems. Experience in designing, developing and testing high quality services
  • Exceptional leadership and team-building skills with a track record of developing high-performing teams with at least 2 years of experience in that role.
  • Excellent problem-solving skills, the ability to think differently, and an understanding that compromise, negotiation and practicality are important qualities
  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans for you and your dependents
  • Paid time off, health days, and personal obligation days plus flexible work schedules
  • Competitive retirement matching plans
  • Equity packages
  • Generous parental leave available to birthing, non-birthing, and adoptive parents
  • Annual well-being allowance plus fitness discounts and group wellness activities
  • Employee assistance program
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance
  • One day of volunteer time off per year and a donation-matching program
  • Bi-weekly town halls and regular community-led team events
  • Multiple resources and programming to support continuous learning
  • A workplace that supports a diverse, equitable, and inclusive environment –

Equal employment opportunityAt Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.Accessibility for applicants with disabilitiesIndex Exchange welcomes and encourages individuals with disabilities to apply to work with us.If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.Index Everywhere, Index AnywhereOur corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.#LI-ONSITE#LI-MB1

Index Exchange, a leading player in ad tech, is seeking skilled individuals to help advance its innovative technology and support a rapidly expanding business model. The company handles over 500 billion daily requests through its own global data centers and promotes a culture of autonomy, support, and collaboration among its 550 employees worldwide.

The ideal candidate for the Engineering Lead Manager position will have significant experience in software engineering and leadership, focusing on building high-performance teams and fostering a culture of innovation. Responsibilities include guiding project management, implementing best practices, and collaborating across teams. Key qualifications include strong programming skills, exceptional leadership, and the ability to solve complex problems.

Index Exchange offers a comprehensive benefits package, including health plans, flexible schedules, and support for continuous learning. The company prioritizes diversity and inclusion, welcoming applicants from all backgrounds and ensuring accessibility for individuals with disabilities. With offices globally, Index Exchange is dedicated to creating a safe, transparent marketplace that supports the open web.

TMX Group – Junior Network Engineer Student Intern – Fall Term – Toronto, ON

Company: TMX Group

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 00:41:46 GMT

Job description: Venture outside the ordinary – TMX CareersThe TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we’re powering some of the nation’s most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.Ready to be part of the action?At TMX Group, the Network Engineering team is evolving latest and newest technologies to meet the business needs.A successful candidate (student intern) will demonstrate the ability to work collaboratively with different team members, be able to handle multiple projects/tasks simultaneously, be eager to learn and more important is self-motivated.Reports to: Senior Manager, Network EngineeringKey Accountabilities:Writing scripts to automate the repeated tasksAssist with day to day network operations tasksHelp maintain accurate documentations and diagramsWork on assigned projects or tasksAbility to search and understand technical documentation onlineMust haves:In progress of completing a degree/diploma in Networking/Computer Science Program or equivalentProficient skills in Python programmingFamiliar with network related terminologyStrong analytical and research skillsExcellent written and oral communication skillsA collaborative team playerSelf-motivated, hardworking and adaptable in a fast paced environmentNice to haves:Google G-Suite experienceKnowledge of AWS is a plusAny certification related to networkingNote:Hybrid role: 2-3 days per week in the downtown Toronto office4 month Internship: September 2, 2025 – December 19, 2025In order to be considered for the position, you are required to submit your Knockri AssessmentIn the market for…Excitement – Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.Connection – With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.Impact – More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.Wellness – From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!Growth – From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Sr. Engineering Manager, Infotainment Applications – Rivian and VW Group Technology – Vancouver, BC

Company: Rivian and VW Group Technology

Location: Vancouver, BC

Job description: , Engineering, or similar. Combined 8+ years of experience as a software engineer and manager. 3+ years of experience in managing…. Direct experience building best-in-class modern android or infotainment applications. Strong project management skills…
The individual has over 8 years of experience in software engineering and management, with more than 3 years specifically in a management role. They have direct experience in developing top-tier modern Android or infotainment applications and possess strong project management skills.

The job description for the position of Senior Engineering Manager, Infotainment Applications at Rivian and Volkswagen Group Technologies in Vancouver, BC, is as follows:

Role Summary:
Rivian and Volkswagen Group Technologies, a joint venture between two industry leaders, is building electric vehicles that provide rich, immersive in-vehicle infotainment user experiences throughout a customer journey. Our mission is to empower our customers on these journeys with best-in-class infotainment applications that keep them informed and entertained at all times. We’re seeking a hands-on, technical engineering lead to help us realize this vision.

Responsibilities:

  • Guide the architecture, development, and maintenance of a modern Android application.
  • Lead, manage, and hire a cross-disciplinary team of engineers working on both Android and Embedded software.
  • Drive the implementation of best practices in architecture, optimized performance, stability, and scalability.
  • Ensure technical quality and standards across the team through processes (architecture, code reviews, documentation) and culture (engineering excellence).
  • Collaborate with cross-functional teams, product, design, and other stakeholders to understand and translate business requirements into technical solutions.
  • Interface with key external partners and executive-level stakeholders.
  • Foster a culture of continuous learning by providing training and support to enhance skills within your team and the broader infotainment community, promoting collaboration to meet evolving needs.
  • Act as a liaison between technical teams and senior leadership, effectively communicating the value proposition and impact of initiatives, ensuring the balance of short and long-term needs to support team scalability.
  • Define key metrics and KPIs and implement them to ensure maximum productivity, quality, visibility, and predictability for the organization.

Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a similar field.
  • A combined 8+ years of experience as a software engineer and manager.
  • At least 3 years of experience in managing and leading engineering teams, with a proven ability to mentor and grow technical talent.
  • Strong technical and strategic vision, with the ability to translate broad objectives into actionable engineering plans.
  • Strong knowledge of Android application and/or framework experience, including Android design principles, technologies, development, and application interface guidelines.
  • Direct experience building best-in-class modern Android or infotainment applications.
  • Strong project management skills with demonstrated success in delivering projects.
  • Excellent communication and interpersonal skills essential for collaborating with cross-functional teams and senior leadership.
  • Proactive commitment to staying updated with modern data practices and philosophies.

For more details and to apply, please visit the job posting.

Expected salary:

Job date: Sun, 11 May 2025 01:16:24 GMT

Crédit Agricole – Summer Intern – Coverage Team – Toronto, ON

Company: Crédit Agricole

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 06:51:54 GMT

Job description: Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank’s clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2025-100230Publication date 08/05/2025Job descriptionBusiness typeTypes of Jobs – OthersJob titleSummer Intern – Coverage TeamContract typeInternship/TraineeTerm (in months)3Expected start date27/05/2025Management positionNoJob summaryThe Toronto Coverage Team is seeking a college undergraduate to assist senior bankers in the management of client relationships. The ideal candidate will demonstrate I) strong initiative and the ability to work well under pressure, II) ability to manage numerous assignments at once, III) resourcefulness and independence, IV) professional demeanor, and V) strong interpersonal and communication skills. In addition, the candidate should have an understanding of finance and accounting fundamentals; financial statement analysis and modeling; and valuation methodologies.The Summer Analyst program offers an opportunity for college/university undergraduates interested in finance and corporate/investment banking to actively participate in this fast-paced and challenging industry. We provide our Summer Analysts with the tools necessary for professional growth and career advancement. The goal of the Summer Analyst program is to develop the ideal candidate into an Associate – coverage analyst position upon graduation.Responsibilities:– Work directly with relationship managers to organize presentation materials for clients and senior management
– Undergo financial analysis of current/prospective clients related to capital structure, creditworthiness, and financial performance in order to identify future business opportunities
– Coordinate the internal approval of transactions related to syndicated debt, bonds, securitization, trade finance, interest rate derivatives and other products within the CA-CIB global platform
– Analyze the benefit of entering transactions, maintaining or exiting global client relationships, and communicating your findings to senior management
– Construct and maintain internal models to measure client profitability, risk weighted assets, and the competitiveness of CA-CIB in all product areas
– Conduct comprehensive research projects related to private equity investments in the Telecom and core infrastructure space
– Prepare write-ups, quarterly and annual reviews and other reports in a timely fashion
– Provide Origination/Client Coverage support to Senior and Junior Bankers.
– Develop an in-depth understanding of the Credit Agricole Group’s product offering and network as well as an understanding of how the Bank’s products and network apply to the Team’s clients and prospects.
– Learn the fundamentals of financial and strategic analysis
– Maintain global control over revenue budgets for each primary coverage client and support Senior Bankers in managing revenue budgets for all other Team clients
– Develop an in-depth understanding of clients’ and prospects’ strategies and business models
– Manage credit request and approval process for new transactions, amendments and annual reviews.
– Liaise with product groups and international counterparts to ensure approvals are received in a timely mannerSupplementary InformationResponsibilities (Continued):– Monitor and ensure compliance with all Know Your Customer requirements, internal monitoring requirements, portfolio reviews, etc.– Analyze risk/return metrics on all stand-alone transactions and client relationships.– Cultivate and upgrade prospect list for future client development.#LI-DNIPosition locationGeographical areaAmerica, CanadaCityTORONTOCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality– College junior pursuing a degree in Finance or a related fieldLevel of minimal experience0-2 yearsExperience– Knowledge of accounting and financial statements– Some financial modeling skills– Developed oral and written presentation skills– Advanced knowledge of major computer applications including Excel, PowerPoint and Word (experience using the Bloomberg terminal is a plus)

Randstad – Bilingual Call Center Trainer – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary: $24 – 26 per hour

Job date: Thu, 01 May 2025 02:08:01 GMT

Job description: Are you passionate about learning and development? Do you love helping others grow and thrive through innovative training programs? We’re looking for a Learning Advisor to join a dynamic and inclusive team within a growing company focused on delivering outstanding customer experiences.This is a remote opportunity with exciting challenges, room for creativity, and meaningful impact!Salary: $24-$26/hour (based on experience)
Schedule: Flexible daytime hours (EST), based on business needs
Location: Fully remote – Work from anywhere in Canada!
Work Hours: 40 hours/week (including breaks)Advantages
Why You’ll Love This Role:Work-Life Balance – Enjoy the flexibility of working from home
Make an Impact – Shape employee development and elevate team performance
Creative Autonomy – Design engaging, innovative training content your way
Supportive Culture – Collaborate with driven professionals in a positive environment
Career Advancement – Be part of a growing organization focused on development and learning
Inclusive Workplace – We welcome and celebrate diversity in all its formsResponsibilities
Key Responsibilities:Identify learning needs and create impactful training plans tailored to customer experience/call center teams
Develop engaging curriculum and training materials (guides, manuals, job aids)
Facilitate live virtual training sessions and coaching via phone or video
Monitor learner performance and provide feedback to enhance skill development
Continuously improve training programs based on results and participant input
Partner with subject matter experts and team leaders to deliver results-driven learning solutions
Coordinate logistics, schedules, and communications for smooth training deliveryQualifications
– Bilingual (English/French)
– 2-3+ years of experience in training delivery-preferably in
– Customer service or call center environments
– Strong expertise in curriculum development, virtual facilitation, and adult learning principles
– Familiarity with eLearning tools and current L&D trends
– Excellent communication and interpersonal skills
– Ability to adapt and solve problems in a fast-paced environment
– Proficiency in Microsoft Office Suite-Internet Connection: A wired Internet connection is required (WiFi not encouraged).Summary
How to ApplyApply directly at www.randstad.ca and take the next step in your learning & development career.This is more than just a job-it’s an opportunity to grow, help others, and be part of an amazing team.We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!Bilingual Call Center Trainer
Location: Remotetahina.renord@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Senior Manager Data Enablement – City of Vancouver – Vancouver, BC

Company: City of Vancouver

Location: Vancouver, BC

Job description: and dedication. Main Purpose and Function The Manager, Data Enablement is responsible and accountable for the delivery… data across all City of Vancouver data domains. The Manager is also responsible for supporting the Technology Leadership…

Summary

The Manager of Data Enablement oversees the delivery and management of data across all data domains within the City of Vancouver. This role involves ensuring effective data utilization and supporting the Technology Leadership team in their initiatives.

Dedication

This position is dedicated to enhancing data-driven decision-making and optimizing data resources to improve services and operations within the city.

The job description for the Senior Manager Data Enablement position at the City of Vancouver is as follows:

Position Title: Senior Manager Data Enablement

Location: Vancouver, BC

Salary: $121,960–160,467 per year

Employment Type: Permanent, Full-time

Requisition ID: 43929

Organization Overview:
The City of Vancouver is committed to becoming a City of Reconciliation and consistently ranks among the world’s most liveable and environmentally sustainable cities. Recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the city seeks colleagues who can help shape and embody its core commitments to sustainability, reconciliation, equity, and outstanding quality of life for all residents.

Main Purpose and Function:
The Senior Manager Data Enablement is responsible for delivering and managing a new cloud-based data management solution that provides cleansed, organized, curated, and consumable data across all City of Vancouver data domains. This role also supports the Technology Leadership Team in executing strategic initiatives, including the implementation and ongoing management of an Innovation Lab exploring the use of ML/AI and Data Science, a full Integrated Data Platform, Master Data Management, and Data Integration Services.

Key Responsibilities:

  • Data Engineering and Solution Architecture:

    • Oversee the development and implementation of data engineering and solution architecture strategies for the City of Vancouver.
    • Develop and manage the technical strategy and capability framework for Data Architecture in partnership with the Enterprise Architecture team.
    • Design, implement, and manage the data architecture and management of the City’s data ecosystem, ensuring all data and technology systems are up-to-date, secure, and compliant with relevant regulations.
    • Develop and implement data governance technology that supports processes managed by the Analytics Enablement team.
    • Identify opportunities to leverage data to drive value and collaborate with Analytics Enablement and City Departments to implement these strategies.
    • Develop and implement strategies to improve data quality and accuracy using technical solutions.
    • Evaluate new data engineering and solution architecture technologies that can drive value for the City.
    • Communicate with stakeholders at all organizational levels regarding data engineering and solution architecture initiatives.

  • Data Enablement Technology:

    • Ensure the integrated data platform effectively executes data management processes such as integration, orchestration, transformation, data modeling, data layer security, and object-oriented security.
    • Develop and maintain data pipelines and data warehouses.
    • Ensure all data and technology systems are up-to-date, secure, and compliant with relevant regulations.
    • Manage the deployment of machine learning models and algorithms.

Key Contacts and Reporting Relationships:
The position reports to the Director, Enterprise Data and Analytics and directs both operational and project teams comprising union and exempt staff, including systems analysts, programmer analysts, data engineers, consultants, and contractors. Other key contacts include members of the Technology Leadership Team, Project Managers, Enterprise Architects, Database Administrators, Analytics Enablement Leadership and staff, and other technical staff and managers in Technology Services. The role also involves building collaborative relationships with vendors and counterparts in other organizations.

For more detailed information and to apply, please visit the official job posting.

Expected salary: $121960 – 160467 per year

Job date: Sat, 10 May 2025 22:32:30 GMT