Meridian Credit Union – Manager, Operations Support – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Thu, 22 May 2025 23:58:44 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.The Manager of Operations Support is accountable for the efficient and successful delivery of Retail support services for Meridian Credit Union and Motusbank Retail Operations. The Manager is responsible for delivering on our Service Level Agreement and service commitments with our Partners/Members. The Manager will have an in-depth knowledge and experience to support the many complex processes and support within Operations. They will engage in regulatory/compliance support, complex account management and general inquiries regarding Retail and Operations. The Manager will model Meridian For Good and provide a reliable and central point of contact to enable internal Delivery and Corporate partners. The Manager will work with Partners, to resolve escalations and Member Concerns in an urgent and efficient manner. The incumbent will provide leadership, direction, and development to employees by empowering performance and giving constructive one on one coaching. Process improvement and the provision of a high level of service to retail partners while retaining a team of highly engaged employees who continually strive to be Member Obsessed.Key Responsibilities:Management & Decision-Makin

  • Accountable for the delivery of exceptional service that builds trust through responsiveness, accuracy, consistency, and expertise at a high level of efficiency.
  • Delivering within defined SLA.
  • Develops a high performing, engaged, and flexible workforce within an exciting and fun environment. Encourages individual contribution at all levels and directs focus on service quality and operational excellence.
  • Builds future capability/scalability, develops and implements policies and processes required to maximize efficiency and consistency across departments, while complying with organization standards, policies and practices.
  • Fosters actions and behaviours that will drive superior business performance, reinforces Member focus, mitigates organizational risk, drives business unit process improvement
  • Leads effective performance management processes, employee professional development plans, succession planning and coaching strategies for direct reports.
  • Ensure that goals and objectives are set appropriately and develop succession planning to ensure continuity of service delivery and team development.
  • Decision-making should show an ability to proactively identify the correct stakeholders, anticipate downstream impact, and work towards an enterprise solution that balances Member Experience, Risk, and Efficiency.
  • Manage day to day incoming escalations Internal/External; Branch liaison/support, escalate to Director any escalations requiring further support. Key escalation point for day-to-day operations
  • Strategic thought leader – challenging direct reports to create opportunities that are rooted in actionable insights.
  • Ensures departments are structured appropriately to meet the evolving needs of the organization and the type of work that is being supported; building future capability within the team to ensure service quality is not compromised.
  • Acts as a project lead involved implementation, execution, control and completion of specific projects.

Communication

  • Actively collaborates with partners, proactively identifies stakeholders, and regularly stays in contact with internal partners.
  • Build and maintain productive working relationships with our vendors/service providers to exchange ideas, discuss industry trends, resolve concerns, drive change, and support strategic initiatives.
  • Executes and translates vision, strategy and business requirements into clear, actionable goals for direct and indirect reports.
  • Self-manages issues within the team but escalates with appropriate detail when warranted.
  • Positive communication style that respects all parties and works towards common sense solutions that net benefit the organization.

Impact

  • Implement and monitor metrics, reporting and goals to ensure quality is maintained and/or enhanced, service quality improves, and productivity increases.
  • Uncover ways to improve service level standards and key performance indicators.
  • Assist with cross-functional projects varying in size and complexity – providing subject matter expertise and consultation.
  • Deliver tangible and measurable operational efficiencies through reduction in errors, decreased cycle time, increased capacity, and/or improved throughput to support future growth.
  • Utilize out of the box thinking to execute effectively and efficiently on new or existing products and services.
  • Maintain standardized and accurate department processes while ensuring the necessary controls/documentation are in place to mitigate risk.
  • Anticipates change and risk – demonstrates the ability to quickly prioritize work, effectively handle critical issues or competing priorities, and moves with agility from one task to another.

Audit & Compliance

  • The Manager is accountable for the regulatory processes in the department, ensuring that risks are mitigated, and compliance requirements are met.
  • Apply an audit lens to new processes and policies, and act as a champion for these considerations at the initiative/project level where warranted.
  • Accountable for quality assurance on transactions beyond efficiency metrics to contribute to a satisfactory risk level
  • Exhibit a thorough understanding of the AML/ATF principles and Privacy Act

Knowledge, Skills, and Abilities:

  • Excellent communication/presentation and interpersonal skills.
  • Ability to work independently with confidence.
  • Strong commitment to Member experience.
  • Willingness to work flexible hours, and train both on/off the job to improve general business and lending skills.
  • Demonstrates a high capacity for increasingly complex workloads.
  • Highly motivated self-starter with high energy and a very positive attitude
  • A natural curiosity to investigate complex, ambiguous problems using multiple data sources and tools to come up with answers and recommendations.
  • A strong business acumen and can translate insights into actionable recommendations that align with business objectives.
  • Ability to work independently and in a team-oriented environment.
  • Continuously innovates to achieve great results.
  • Possess a strong attention to detail; be concise without comprising the facts
  • Able to meet established schedules and deadlines on time and on budget.
  • Results-oriented with excellent communication, analytical and strong multi-tasking skills.
  • Demonstrated interest and experience in corporate responsibility, sustainability, environment, governance and social impact

Education, Designations, Training, and Experience:

  • An undergraduate degree with an economics, finance, or business focus is preferred.
  • Five or more years progressive financial services experience required.
  • Three or more years leadership experience required.
  • Solid knowledge of the banking products and services, processes, systems, and applications
  • Experience with Meridian’s retail credit/investment policies and procedures would be an asset.
  • Knowledge of process improvement principles and techniques is an asset.
  • Demonstrated ability and creativity in developing and implementing department specific process improvement initiatives.
  • Problem-solving experience in a fast-paced, deadline environment
  • Experience/training in the development of reporting and analytics considered an asset
  • Experience in conducting analysis and working with diverse data sets, both structured and unstructured.

Competencies:

  • Member Focus – Personally demonstrating that our Members are our highest priority.
  • Proactive – Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
  • Open Communication – Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
  • Business Savvy – Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
  • Partner Orientation – Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
  • Integrity – Doing the right thing by always acting with openness, honesty and respect.
  • Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
  • Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

Office Location: 75 Corporate Park Drive, St. Catharines. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at

Meridian Credit Union – Senior Credit Recovery Representative – 6 Month Contract – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Sun, 25 May 2025 05:24:38 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.To provide moderate and complex collection support to the Credit Recovery Team. Responsible for high quality work, ability to co-ordinate accurate month end impairment reporting as required, process complex and high importance transactional entries with a high degree of accuracy, and to assist the Credit Recovery Team as required.Act as the key liaison and negotiate with utility companies and Cities/Municipalities with respect to utility issues and property taxes both current and in arrears on all Power of Sale (POS) properties. Mitigate losses through negotiation where possible. Responsible to facilitate the re-connection of all utilities on POS properties by coordinating logistics between both utility companies and property management companies on site. Ability to handle multiple priorities and interact and educate Branch Staff, interact with Internal Departments and 3rd parties with tact and diplomacy while maintaining ultimate confidentiality.Key Responsibilities: * Please note – this is a 6-month contract opportunity*1. Credit Recovery Activities

  • Compile Branch files and securities as needed to coordinate the workflow for the Account Officers and Account Managers.
  • Manage official cheque reconciliation & manage process to pay invoices from Lawyers, Bailiffs, Small Claims Court action, property tax and condominium arrears and for all Third Party Requirements to Pay.
  • Responsible for official cheque register, inventory, and audit compliance for the Credit Recovery Department.
  • Calculate outstanding balances for loan, LOC and mortgage write offs, prepare all slips, post entries and keep precise records of the retail credit facilities written off and retail recoveries for the Department for audit and compliance purposes.
  • Maintain all Judgment and Writs on file for the Retail and Commercial Credit Departments by maintaining log and forwarding renewals to Sheriffs in the various regions as required.
  • Post daily entries to Member Expense LOC accounts and complete daily filing to Expense LOC folders.
  • Post daily transactions on Encore/Ovation and update both CHUB Elements and CRM/ACE as required with a high degree of accuracy.
  • Process commercial credit requests for complex write offs and write downs on commercial debt and process commercial recoveries ensuring appropriate GL distribution and tracking for month end reporting.
  • Provide back up for Commercial Credit Representative when required and provide ongoing assistance as needed.
  • Reconcile all Retail & Commercial Credit General Ledger and Sundry accounts on a monthly and quarterly basis as outlined by MCU policies and procedures and forward to Finance as required.
  • Prepare and provide information and documentation requested by both Internal and External Auditors (FSRA, Sagen, etc.) as directed.
  • Complete set up for impaired credit facilities as instructed by Credit Recovery Team.
  • Provide backup for the Credit Recovery Department, answer general enquiries from Members and Branch staff when necessary.
  • Adhere to strict P&P and compliance protocols within the CR guidelines, as well as all provincial FSRA and OSFI regulations.
  • Able to call members for data collection as needed to assist the CR team.
  • Notes and documents account modifications, adjustments, or advisory announcements in all Meridian and Motus banking systems as needed.
  • Other responsibilities on special projects assigned to Credit Recovery.
  • Other duties as assigned.

2. Property Maintenance / Insurance

  • Accurately manage foreclosure insurance for Power of Sale properties as required. Ensure ongoing balancing of Foreclosure Insurance GL as well as annual submission to Canada Life.
  • Process invoices and prepare official cheques from various utilities, property management firms, lawyers, Bailiffs, Receivers and Appraisers in a timely manner.
  • Set up expense LOCs for Power of Sale Properties, repossessed chattels and ensure precise maintenance of same.
  • Complete and maintain monthly delinquency reporting as required for CMHC, Sagen and Canada Guaranty Mortgage Insurance Companies.
  • Communicate with municipalities in writing of changes in billing for utilities on properties under Power of Sale.
  • Make verbal contact with Municipalities and Utility Companies to affect reconnection of service when required.
  • Co-ordinate logistics with Property Management Companies to ensure availability for reconnection of services.

3. Reporting

  • Complete monthly/quarterly delinquency reporting as required for the Board under tight deadlines with a high degree of accuracy.
  • Refresh and generate Ad-Hoc internal reports as needed by the Credit Recovery Team.Prepare reports for all Credit Management Reporting and Finance
  • Manage and balance all GL’s and Net Suite Reporting
  • Ensure Impairment and Write-off reporting is updated on a monthly basis.

4. Problem Solving

  • Problem solving critical issues affecting daily operations of Credit Recovery department, and time sensitive transactions.
  • Escalates more complex issues with recommendations as appropriate after due diligence and investigation.
  • Assist with researching policy covenants within emerging market trends (eg. Provincial Offences Act).
  • Use independent judgment to continually improve internal processes or procedures.
  • Demonstrate a willingness to assume higher degrees of accountability and responsibility with respect to working with property management companies, municipalities and utility companies.
  • Continuously search for new and better ways to process work that will enhance the Member experience and reduce costs of providing the service or processing transactions.
  • Work collaboratively in a team environment with peers and colleagues throughout the collection process by sharing best practices

5. Communication

  • Requires tact and diplomacy to respond to inquiries from Members under the management of Credit Recovery, while staying within the guidelines of the Privacy Legislation Act
  • Provide guidance to Branch Staff on Credit Recovery P&P guidelines.
  • Manage routine issues & problems with third parties.
  • Provide ongoing procedural and technical support for the Credit Recovery Team and Branch staff, other departments and external partners.
  • Strong verbal and written communication skills; must be confident in dealing with external lawyers, Municipalities, property management companies and external utility vendors.
  • Must be able to handle difficult and challenging conversations with Members

Knowledge, Skills, and Abilities

  • Extensive knowledge of Ovation, Microsoft Word, Excel, Microsoft 365 CRM, and C-HUB.
  • Willing to train and/or upgrade computer skills as required.
  • Willing to upgrade computer skills with respect to EDW
  • Proven ability to work independently and accurately within strict timeframes.
  • Capacity to manage and carry out multiple tasks and priorities in a demanding environment.
  • Demonstrate effective inter-personal skills conducive to a team environment.
  • Excellent organizational skills, problem solving & time management ability and a commitment to a high degree of accuracy.
  • Demonstrates creativity in developing and streamlining internal procedures and processes.
  • Demonstrates Meridian values through leadership and behaviour.
  • Positive team player, flexible in nature.
  • Commitment to values and service excellence.

Education, Designations, Training, and Experience

  • Minimum 5 years’ experience in bookkeeping and administrative functions.
  • Paralegal or Law Clerk experience ideal

Office Location: 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-TJ1#LI-HYBRID

Essential HR – Fractional Bookkeeper – Saint Catharines, ON

Company: Essential HR

Location: Saint Catharines, ON

Expected salary:

Job date: Fri, 09 May 2025 02:08:01 GMT

Job description: Cheekbone Beauty was founded in Canada in 2016 by Jennifer Harper. It is the first Indigenous-owned and founded colour cosmetics brand on a mission to help every Indigenous person on the planet see and feel their enormous value while creating sustainable colour cosmetics that do not end up in a landfill. Our Indigenous roots are weaved into every aspect of our business.Position Summary:Cheekbone Beauty is seeking a highly organized, detail-oriented Fractional Bookkeeper to support our growing operations on a part-time, contract basis (1 day a week). This role is ideal for an experienced financial professional who understands the unique needs of scaling businesses and can manage accounting tasks with precision, efficiency, and confidentiality.Key Responsibilities:

  • Maintain accurate financial records using foundational accounting principles (e.g., debits and credits, chart of accounts, double-entry accounting)
  • Prepare and interpret core financial statements: Income Statement (Profit & Loss), Balance Sheet, Cash Flow Statement
  • Reconcile bank and credit card accounts to ensure accuracy and completeness
  • Manage sales tax compliance across applicable regions (e.g., GST/HST)
  • Support payroll deductions, remittances, and government reporting requirements
  • Collaborate with leadership and external accountants to support financial planning and reporting

What You Bring:

  • A solid understanding of accrual vs. cash accounting methods
  • 10 years of full accounting experience
  • Diploma in accounting or related field.
  • Proficiency with accounting software such as QuickBooks, Xero, Sage, or Wave
  • Advanced Excel or spreadsheet skills for financial tracking and reporting
  • Meticulous attention to detail and the ability to spot and resolve errors
  • Experience with Canadian tax and payroll compliance
  • Excellent communication skills and a strong commitment to confidentiality

Why Work with Cheekbone Beauty:
Cheekbone Beauty is an Indigenous-owned, sustainability-driven beauty brand focused on creating meaningful impact. Join a mission-led company that values transparency, innovation, and community while offering the flexibility of fractional, remote work.If you’re passionate about accounting, we’d love to hear from you! Please submit your resume and cover letter below. Applications will be reviewed on a rolling basis.Cheekbone Beauty is an equal-opportunity employer dedicated to fostering an inclusive workplace. Accommodations are available upon request for candidates participating in the selection process.

Meridian Credit Union – Operations Processing Representative – Part Time – 6 Month Contract – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Sat, 10 May 2025 23:21:19 GMT

Job description: Description :Why Meridian?At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.Find our story here:As an Operation Processing Representative:The Operations Representative is responsible for maintaining high standards of Member service, contributing to quality control and operational efficiency within Operations that contribute to a positive Member experience. The incumbent must be responsive to partner/member needs, have a collaborative attitude and have a proactive nature.

  • Ability to work independently, take initiative, prioritize work and be flexible
  • Excellent organizational skills, problem solving & time management ability, and a commitment to a high degree of accuracy.
  • Strong ability to learn all aspects of Operations for example investments, loans, lines of credit, mortgages, electronic channels, and clearing.

How you will succeed:

  • Create a consistent and positive experience for our partners and ultimately our members through completion of work being sent from the Retail team for Investments, Lending and Mortgages Processing
  • Verify documentation for accuracy and completeness
  • Appropriately escalate issues, situations, or problems as they arise to the Operations Processing Assistant Managers
  • Work to continuously look for ways to do things better, as well as update internal procedures as processes change and/or improve

Join us! Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and form purposeful connections with your team, your colleagues and your leader which is very important to us.Note – Contract end date would be 27th September 2024What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
  • We provide you with the tools and technology needed to delight your candidates and clients.
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun.

Our story:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharine’s, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Our Commitment to You:Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at

Accenture – Customer Service Representative- Technical Helpdesk – Saint Catharines, ON

Company: Accenture

Location: Saint Catharines, ON

Expected salary:

Job date: Mon, 12 May 2025 06:51:08 GMT

Job description: Positions Based in St.Catharines, OntarioExciting opportunity with our large AI Client!Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.What sets us apart from other employers?We offer a $19.23 per hour starting wage and a $1000 signing bonus!We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.Accenture has also been ranked a Canada Top Employer for 13 consecutive years.What can you expect from us?Here are a few benefits you can expect when working with an exceptional team at Accenture:Competitive hourly rate ($19.23 base to start)A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.Sign-on bonus of $1,000.Shift premium for hours worked after 9:00pm, 7 days a week.Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.Full-time positions scheduled between 35 and 44 hours per week.Flexibility to select your assigned schedule every month based on your performance.Annual salary increases based on performance.Recognition for individual contributions.Spacious workstations with updated technology platforms and equipment.Supportive environment for individual success and self-development through online courses.Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.Extensive post-training coaching and support.A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.NOC code: 22221 (Teer Category 2)As a valued member of our team, you will have the opportunity to make a positive impact by:Engaging with customers through tickets to provide exceptional support.Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.Seeking feedback from customers to identify areas for improvement and implementing necessary changes.Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.Basic Qualifications1 year of experience as a help desk technician and/or customer support role.Tech-savviness with a strong understanding of office automation products, databases, and remote control.High School Diploma or equivalent.Flexibility to adapt to different hours of operation.Strong written communication and keyboarding skillsPreferred QualificationsTechnical experience, with a focus on digital technologies.Ability to quickly learn and apply new technologies.Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.Post Secondary Education in technology an assetKnowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.Professional Skill RequirementsStrong analytical and problem-solving skills.Excellent decision-making abilities based on logical and factual analysis.Attention to detail and precision in your work.Effective communication and interpersonal skills.Adaptability and flexibility in a fast-paced environment.Strong organizational and time management skills.Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

Meridian Credit Union – Operations Processing Representative – Full Time – 6 Month Contract – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Tue, 13 May 2025 23:03:19 GMT

Job description: Description :Why Meridian?At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.Find our story here:As an Operation Processing Representative:The Operations Representative is responsible for maintaining high standards of Member service, contributing to quality control and operational efficiency within Operations that contribute to a positive Member experience. The incumbent must be responsive to partner/member needs, have a collaborative attitude and have a proactive nature.

  • Ability to work independently, take initiative, prioritize work and be flexible
  • Excellent organizational skills, problem solving & time management ability, and a commitment to a high degree of accuracy.
  • Strong ability to learn all aspects of Operations for example investments, loans, lines of credit, mortgages, electronic channels, and clearing.

How you will succeed:

  • Create a consistent and positive experience for our partners and ultimately our members through completion of work being sent from the Retail team for Investments, Lending and Mortgages Processing
  • Verify documentation for accuracy and completeness
  • Appropriately escalate issues, situations, or problems as they arise to the Operations Processing Assistant Managers
  • Work to continuously look for ways to do things better, as well as update internal procedures as processes change and/or improve

Join us! Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and form purposeful connections with your team, your colleagues and your leader which is very important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
  • We provide you with the tools and technology needed to delight your candidates and clients.
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun.

Our story:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharine’s, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Our Commitment to You:Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at

Meridian Credit Union – Senior Commercial Credit Specialist – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Sat, 26 Apr 2025 07:13:19 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.You will be part of the Business Banking Credit team that has responsibility for credit decisions pertaining to a $10 billion Commercial loan portfolio across all sectors of the Canadian economy. Key sectors include Land & Construction, Hospitality, Income Producing Real Estate & general industries.This position will be responsible for supporting Directors that manage a team of Commercial Credit adjudicators. You will provide credit adjudication, portfolio management and act as a key business partner to the Business Banking Delivery team. This is to be done within the framework of the approved credit management policies, to ensure the loan assets represent acceptable risk and return to the Credit Union. You will enjoy a fast-paced, engaged and exciting environment.Key Responsibilities:

  • Conduct underwriting / adjudication on commercial credit applications (new, increased, renewal, amendments) in excess of lenders discretionary limits, either within their own limits or by referral to the Senior Manager and / or Management Loan Committee.
  • Exercise sound and consistent underwriting practices to ensure compliance with established policies and procedures.
  • Provide consistent, timely and focused value-added service to the Commercial Banking delivery units.
  • Assist on overall management and control of excesses and delinquency.
  • Assist in the writing and / or review of credit policies and the Commercial Credit Procedures Manual along with preparing industry profile papers and reports.
  • Keep abreast of changes within diverse industry sectors and proactively identify opportunities to improve the risk profile within Meridian’s Business Banking portfolio.

The ideal candidate will possess:

  • 5-10 years in either Commercial Credit Adjudication or Commercial Banking with a major Canadian financial institution, or equivalent with Ontario based business sector experience.
  • Undergraduate or Graduate Degree with a focus on business administration / finance / accounting.
  • Strong understanding of advanced business sectors (including leveraged & private equity, out & in-bound syndications, mortgage / leasing / bulk finance entities) and diverse corporate structures (i.e. Partnerships, LLP, REITS, Trusts, Co-Ventures).
  • Prior experience in income property lending (IPL), land, development & construction (Low to Hi-Rise) and hospitality sectors would be an asset.
  • Familiarity with acceptable financing options and techniques (i.e. senior, mezzanine, subordinate debt, share and other equity offerings).
  • Sound understanding and ability to deeply assess business financial statements, conduct cash flow analysis and work with financial models and their sensitization.
  • Knowledge of commercial account operating procedures, cash management services and other banking products (i.e. credit cards, forex, funds transfers).
  • Sound understanding and ability to review Commercial / Corporate lending security and related documentation.
  • Exposure to collection / work out techniques and remedies would be of benefit.
  • Excellent written and verbal communication skills.
  • Strong but collaborative negotiation skills to find an agreeable position with our Members’ best interest foremost in mind.
  • Develop and maintain strong working relationships with a demonstrated ability to work effectively with key business partners, including front line relationship Managers and their leadership.
  • Able to prioritize and plan workload in order to meet deadlines in a dynamic, fast-paced environment driven by self-motivation to exceed expectations.
  • Proficient knowledge of standard office equipment including PC skills with emphasis using MS products including Word & Excel. Familiarity with an on-line loan origination portal would be of great benefit (i.e. Linedata Capitalstream).

Office Location: 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun!

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-TJ1#LI-HYBRID

Meridian Credit Union – Small Business Advisor – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary:

Job date: Thu, 17 Apr 2025 07:22:49 GMT

Job description: Description :Why Meridian?At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Find our story here:Our Business Banking Practice:Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.We take the time to get to know our Members’ business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve! We’re passionate about what we can do for their business, and we’re empowered to leverage our local autonomy to meet their unique needs.In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.As a Small Business Advisor:You will be accountable for contributing to the overall success by achieving sales through business development, retention of Members and referrals. The Advisor will manage an existing portfolio and/or build a Small Business portfolio by developing new relationships, while retaining and growing existing Meridian Credit Union Member relationships within the assigned communities. The individual will be required to network to establish quality centres of influence (COIs) with local business leaders that will refer them business.What you will do:Manage a portfolio of Member accounts and provide Small Business owners with exceptional service and sound financial advice to meet their unique business and personal credit, deposit, cash management and payment processing needs.Analyze the Member’s financial condition and within approval limits provide (may or may not have approval limits) or recommend financial solutions to best meet the Member’s business and personal needs.Manage portfolio at an acceptable level of credit risk by completing credit reviews, authorizing, renewing or declining Member requests, preparing documentation and identifying any deteriorating and/or unsatisfactory trends.Probe to identify member needs and opportunities to sell or refer to appropriate team members or delivery channels. Solicit products and services highlighting features and benefits in order to deepen member relationships.A significant portion of time will be dedicated to new acquisition activities and the Senior Small Business Advisor will spend 30%-50% of their time outside the branch.Ensure profitability of all transactions by appropriate application of rates (discretionary pricing, risk based lending), service charges and collection of overdue interest.Cross-sell Meridian’s products and services to solicit new members; foster business development through relationship and product knowledge.Partner and work collaboratively with the Branch sales team and internal wealth and commercial partners to ensure Meridian provides the Member with the most appropriate solution to address their financial needs.Responsible to manage each member transaction from interview through file completion inclusive of documentation and administration.Follow audit, compliance, risk management, fraud policies and procedures.Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the company values.Participate in Company sponsored events in support of your local community.How you will succeed:Post-secondary education in a business or related field or relevant working experience.3-5 years of experience in a relevant financial services environment including credit training, financial analysis, personal banking services personal account management and in-depth knowledge of all investment and lending products.Knowledge of the Small Business market, products and services, applicable risk management policies and legal and security documentation for small business products.Entrepreneurial spirit and a passion for salesSolid understanding of financial statements and business analysisComfortable working independently but also collaboratively with othersComfortable with networking and making new contactsOrganizational, influencing and presentation skills.Advanced credit and interviewing techniques, credit investigation and underwriting skills.Experience with Microsoft Office applicationsFlexibility in scheduling with the ability to work evenings and weekends for events when needed.Join us! This role is hybrid. The office is located at 75 Corporate Park Drive, St. Catharines, OntarioMeridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.What’s in it for you?We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!We provide you with the tools and technology needed to delight your candidates and clients!You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the worldHybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleaguesThis isn’t your typical “corporate” job. We work hard and we have fun!Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Our Commitment to YouMeridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-JZ1
#LI-HYBRID

Legal Aid Ontario – Duty Counsel – Criminal – Saint Catharines, ON

Company: Legal Aid Ontario

Location: Saint Catharines, ON

Expected salary: $90186.96 – 154117.4 per year

Job date: Thu, 10 Apr 2025 02:30:16 GMT

Job description: Union: The SocietyJob Number: J0325-1028Job Title: Duty Counsel – CriminalJob Type: Permanent Full TimeContract Duration (months): Permanent Full timeCity, Province, Country: St Catharines & area, Ontario, CanadaJob Location: St. Catharines & areaJob Category: LegalJob Classification: SLRole Designation: LAO Workplace Based – Role is physically based in an in-person LAO workplace.Open Positions: 1Posting Date: April 8, 2025Closing Date: April 20, 2025Salary: $90,186.96 – $154,117.41/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionTo provide criminal duty counsel services in St. Catharines and throughout the Niagara Region, including Welland. Since this role requires occasional travel, applicants with readily available transportation or an ability to rent a vehicle are preferred.Criminal Duty Counsel is responsible for providing client service for criminal law matters, both virtually and in person at the courthouse. Criminal Duty Counsel will be responsible for the intake and assessment of criminal law clients to determine the appropriate service for those charged with criminal offences, including service through duty counsel or referrals for legal aid certificate and senior counsel representation. Duty Counsel is responsible for providing services including, but not limited to: providing legal advice; reviewing and drafting criminal court documents; negotiating resolutions with the prosecutor; in-court representation at various stages of criminal court proceedings; supporting per diem duty counsel lawyers; maintaining records, and other duties as assigned.Experienced candidates may also be assigned to mentor other staff and per diem lawyers, and to represent Duty Counsel/LAO at stakeholder meetings.Home position: St. Catharines
Secondary/Tertiary locations can include: Welland, other locations in NiagaraReports to: Manager of Legal Services, Niagara RegionKey accountabilities

  • Assist unrepresented clients who have been charged with criminal offences;
  • Represent clients at bail hearings, guilty pleas, case management appearances and pre-trials, both in-person and remotely;
  • Assess clients’ needs, including the early identification of vulnerable clients, to facilitate referrals to appropriate services;
  • Provide in-person and remote summary legal advice to clients in or out of custody;
  • Assist colleagues in preparation of bail hearings, guilty pleas and other forms of resolutions;
  • Conduct disclosure review and representing clients in Crown pre-trial (CPTs) negotiations for purposes of resolution;
  • Provide assistance and representation in relation to specialized courts, including Mental Health and Drug Treatment Court (MHDTC), and Indigenous Peoples’ Court;
  • Assist clients with applications to the MHDTC and various diversion programs, including Extra Judicial Sanctions and Early Intervention Program for youth;
  • Ensure a high quality of legal work in a cost effective manner;
  • File management as per LAO requirements including use of computer technology; data input for statistics measurements in a timely manner;
  • Maintain up-to-date knowledge of relevant legislation, case law and court procedure, and facilitating knowledge-sharing and best practices among court locations and staff offices;
  • Perform other duties and administrative tasks as assigned and remain adaptable and flexible in a changing environment;

Required skills & experience

  • Lawyer in good standing with the Law Society of Ontario;
  • Sound knowledge of the Criminal Code of Canada, Canadian Charter of Rights and Freedoms, criminal law procedures, rules of evidence and case law;
  • Practical understanding of the Rules of Professional Conduct;
  • Proven communication, interpersonal, negotiation and advocacy skills;
  • Proven judgment and analytical ability to determine appropriate legal remedies and strategies;
  • Knowledge and appreciation of impact of criminal proceedings on immigration, family and other poverty law issues; and the integrated nature of legal issues faced by LAO clients;
  • Proven experience in providing excellent client service to vulnerable populations such as racialized communities, Indigenous peoples, youth, and those experiencing disabilities, mental health or addiction challenges and/or homelessness;
  • Ability to prioritize and complete tasks and manage time wisely with minimal supervision;
  • Ability to collaborate and communicate well with colleagues and stakeholders;
  • Ability to use computer-based file management and data entry systems such as PeopleSoft and Excel;
  • Demonstrated ability to use latest communication technologies and video conferencing platforms in order to deliver services virtually (including Zoom, Teams);
  • Ability and willingness to travel/access to transportation;
  • Ability to communicate in French and/or other languages is an asset.

To apply submit a cover letter & résumé.This position is represented by The Society of United Professionals and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.First Preference will be given to current members of the Society of United Professionals.Only those candidates selected for an interview will be notified. Final candidates for this position will be required to undergo a criminal record check.Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to a position with LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select “my jobs” to apply.
Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

Royal Bank of Canada – Relationship Manager, Business Markets Intern – Saint Catharines, ON

Company: Royal Bank of Canada

Location: Saint Catharines, ON

Expected salary:

Job date: Sun, 06 Apr 2025 02:54:23 GMT

Job description: Job Summary What is the opportunity?
You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.Job DescriptionWhat will you do?

  • Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
  • Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
  • Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
  • Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
  • Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
  • Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

What do you need to succeed?Must-have

  • Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
  • Proven track record in exceptional client relationship management
  • Excellent communication, time management and organizational skills

Nice-to-have

  • Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
  • Completion of the Commercial Banking Advisor training program, or have previous experience as a small business owner, or in similar field
  • Good knowledge of a broad array of business and personal financial products and services

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunity to collaborate with other business segments within the bank
  • Competitive compensation
  • Opportunity to build close relationships, do challenging work, and work towards personal and professional growth
  • Flexible work/life balance
  • Ability to make a difference and have a lasting impact on your clients’ business and personal life

Job Skills Active Learning, Adaptability, Best Practice Implementation, Business Development, Communication, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis (FP&A), TeamworkAdditional Job DetailsAddress: 80 KING ST:ST. CATHARINESCity: ST. CATHARINESCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-04-04Application Deadline: 2025-04-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .