Manager, Consumer Insights- Guest Satisfaction – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Fri, 25 Jul 2025 06:16:29 GMT

Job description:

Job Title: Marketing Research Specialist

Job Overview:
We are seeking a highly motivated Marketing Research Specialist to join our dynamic team. The ideal candidate will possess a strong background in both quantitative and qualitative research methods, with a focus on generating actionable insights to drive marketing strategies. You will play a key role in supporting various marketing initiatives, providing data-driven recommendations, and performing other duties as assigned.

Key Responsibilities:

  • Conduct comprehensive market research and analysis to identify trends, customer preferences, and competitive positioning.
  • Design and implement qualitative and quantitative research methodologies, including surveys, focus groups, and statistical analysis.
  • Collaborate with cross-functional teams to understand their research needs and deliver relevant insights.
  • Synthesize findings into clear, actionable reports and presentations for stakeholders.
  • Monitor and evaluate marketing performance metrics to inform ongoing strategies.
  • Stay updated with industry developments and best practices in marketing research.

Qualifications:

  • Bachelor’s degree in Marketing Research, Marketing, Mathematics, Statistics, Anthropology, Sociology, Advertising, Psychology, or a related discipline is required.
  • A Master’s degree in Marketing Research (MMR) or a related field is preferred.
  • Proven experience in marketing research or a related role.
  • Strong analytical skills with proficiency in research tools and software.
  • Excellent communication and presentation abilities.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.

Join Our Team:
If you are passionate about leveraging data to shape marketing strategies and contribute to our success, we invite you to apply. We offer a collaborative work environment and opportunities for professional growth.

Manager Consumer Experience Design – AdventHealth – Orlando, FL

Company: AdventHealth

Location: Orlando, FL

Expected salary:

Job date: Fri, 18 Jul 2025 06:47:05 GMT

Job description:

Job Description: Brand and Marketing Integration Specialist

Position Overview:

We are seeking a Brand and Marketing Integration Specialist who will play a pivotal role in unifying various departments—including branding, marketing, design, IT-digital, clinical, human resources, operations, and strategy. This role will involve a deep collaboration across teams to enhance our digital experience and ensure that our consumer engagement strategies are integrated seamlessly.

Key Responsibilities:

  • Cross-Departmental Collaboration: Partner with teams across branding, marketing, design, IT, clinical, HR, operations, and strategy to foster cohesion in messaging and brand representation.
  • Digital Experience Integration: Utilize a comprehensive understanding of how digital experiences affect consumer interactions, optimizing touchpoints across the customer journey.
  • Process Optimization: Assess and refine processes that influence consumer engagement, ensuring that all departments work harmoniously towards common goals.
  • Research & Analysis: Conduct market research and analyze consumer data to inform strategies that align with business objectives and enhance the overall digital experience.
  • Strategy Development: Contribute to the formulation of strategies that leverage digital tools and platforms to enhance brand visibility and consumer loyalty.

Qualifications:

  • Proven experience in marketing, branding, or a related field.
  • Strong understanding of digital marketing and consumer behavior.
  • Excellent communication and interpersonal skills, capable of working collaboratively across multiple teams.
  • Analytical mindset with experience in market research and data interpretation.
  • Ability to manage multiple projects and adapt to a fast-paced environment.

Join us in shaping the future of our brand’s digital presence while enhancing the consumer experience at every touchpoint!

Farber – Consumer Proposal Administrator (Meeting of Creditors)(Remote) – North York, ON

Company: Farber

Location: North York, ON

Expected salary:

Job date: Thu, 17 Jul 2025 05:08:13 GMT

Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of helpPosition SummaryWe are currently seeking a Consumer Proposal Administrator (Meeting of Creditors) to join our team. In this role, the ideal candidate will be responsible for negotiating consumer proposal terms, chairing the meeting of creditors, preparing and reviewing legal documents for accuracy and policy compliance, and reviewing all supporting documents as well as electronic filing documents with the Official Receiver (“OR”).Responsibilities

  • Liaising with clients whose original proposal offers did not get accepted, within the legal framework and time constraints.
  • Negotiating counter offers with the clients and the creditors.
  • Chairing meetings of creditors, preparing minutes and other relevant documents.
  • Preparing amended documentation for accuracy and policy compliance as well as filing documents with the Official Receiver and associated correspondence to other stakeholders.
  • Obtaining all proper supporting information and documentation to ensure a continued proper and efficient administration of the file (including, but not limited to income and surplus income obligation calculations, tax filings, and asset realizations)
  • Liaising with the administration team and front-office teams, including, but not limited to, obtaining information and documentation.
  • Preparing and reviewing files for completeness and following up on outstanding documents.
  • Understanding relevant legal requirements of multiple provincial jurisdictions
  • Maintaining client confidence and protecting operations by keeping information confidential.
  • Participating in ongoing training including opportunities to be involved in other functions within the Consumer Proposal team
  • Understanding relevant legal requirements of multiple provincial jurisdictions
  • Communication with OR’s office for issue resolution
  • Completes other duties assigned by Trustee or Senior Administrator

Qualifications

  • Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset.
  • Previous insolvency administration and/or customer service experience is required.
  • Excellent verbal and written communication skills to speak effectively with clients and other third parties.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • High computer literacy and the ability to learn new programs. Familiarity with Ascend is an asset
  • Excellent time management and organizational skills.
  • Great interpersonal skills to deal with team members, staff, and clients.
  • A team player who can also work independently and take ownership of their workload.

Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

  • If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

. We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Consumer Insights Analyst – Red Lobster – Orlando, FL

Company: Red Lobster

Location: Orlando, FL

Expected salary:

Job date: Sat, 21 Jun 2025 03:20:02 GMT

Job description:

Job Description: Menu Innovation and Marketing Specialist

We are seeking a dynamic Menu Innovation and Marketing Specialist to join our team, where you’ll play a pivotal role in shaping our menu offerings, developing innovative marketing campaigns, and enhancing the overall guest experience. The ideal candidate is passionate about research and is driven to create compelling applications and processes that elevate our brand.

Key Responsibilities:

  • Collaborate with culinary teams to develop and innovate menu items that meet guest preferences and market trends.
  • Design and implement strategic marketing campaigns that promote menu offerings and engage customers.
  • Analyze market research data to identify opportunities for improving guest satisfaction and brand loyalty.
  • Enhance the overall guest experience by working closely with customer service and operational teams.
  • Assist with special projects as needed to support our business goals and initiatives.

Qualifications:

  • Bachelor’s degree in Marketing, Business, Culinary Arts, or a related field.
  • A demonstrated passion for research and data analysis.
  • Strong communication and organizational skills.
  • Ability to work collaboratively in a fast-paced environment and manage multiple projects.
  • Previous experience in the restaurant or hospitality industry is a plus.

Join us and contribute to a vibrant team focused on innovation and excellence in guest experience!

Director of Consumer Health Products and Services – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Expected salary: $128000 – 192000 per year

Job date: Fri, 20 Jun 2025 06:10:54 GMT

Job description: of product managers to deliver groundbreaking digital health solutions while demonstrating unwavering patience in navigating the… for market trends and emerging digital technologies will be crucial in revolutionizing health service delivery across Canada…

Regional Executive Director of Consumer Marketing South Region – AdventHealth – Orlando, FL

Company: AdventHealth

Location: Orlando, FL

Expected salary:

Job date: Sun, 15 Jun 2025 02:50:08 GMT

Job description:

Job Title: Executive Director of Regional Marketing

Job Description:

As the Executive Director of Regional Marketing, you will play a pivotal role in shaping and executing our comprehensive marketing strategy. Your leadership will drive the integration of traditional advertising, digital marketing, and social media efforts to elevate our brand presence across the region. You will be responsible for the following key areas:

  • Strategic Direction: Develop and implement innovative marketing strategies that align with organizational goals and enhance brand visibility. Conduct market research to identify opportunities and understand community needs.

  • Traditional Advertising: Lead and oversee traditional advertising campaigns, ensuring they resonate with target audiences and reflect the brand’s values and mission. Collaborate with creative teams to produce compelling content across various media platforms.

  • Digital and Social Marketing: Spearhead digital marketing initiatives, including SEO, content marketing, email campaigns, and social media engagement. Utilize analytics tools to measure engagement and optimize campaigns for maximum impact.

  • Reputation Management: Monitor and nurture the brand’s online and offline reputation. Develop strategies to address feedback and enhance customer satisfaction, ensuring a positive image within the community.

  • Community Experiential Marketing: Create and oversee community-focused marketing campaigns that foster engagement and strengthen relationships with local stakeholders. Organize events and initiatives that showcase our commitment to the community and drive brand loyalty.

  • Collaboration and Leadership: Work closely with cross-functional teams, providing guidance and support to ensure cohesive marketing efforts. Mentor and develop team members, fostering a culture of creativity and innovation.

Qualifications:

  • Proven experience in marketing leadership, with expertise in traditional advertising, digital marketing, and community engagement.
  • Strong analytical skills and proficiency in data-driven decision-making.
  • Exceptional communication and interpersonal abilities.
  • Ability to thrive in a fast-paced, dynamic environment.

Join us in this exciting role to lead and inspire a dedicated marketing team, drive brand growth, and make a meaningful impact in the community!

Bank of America – Financial Solutions Advisor Stage I – Registration candidate – Consumer Investments – Windsor I-91 and Kennedy Financial Center, CT – Windsor, ON

Company: Bank of America

Location: Windsor, ON

Expected salary: $28.85 – 33.65 per hour

Job date: Sun, 15 Jun 2025 07:53:53 GMT

Job description: Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.We’ll help you

  • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.
  • Get training and one-on-one coaching from Academy managers who are invested in your success.
  • Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.
  • Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days – a requirement for the role.
  • Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.
  • Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.
  • Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:Aptitude in obtaining required industry licenses.Must be self-disciplined in managing time and capacity.Experience in cultivating client relationships, accessing needs and recommending solutions.Success creating strong peer relationships through effective communication and collaboration.Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.Executes multiple tasks simultaneously.Learns and adapts to new technology or applications.Desired Qualifications:Bachelor’s degree and/or a minimum of one year of financial services industry or sales experienceSkills:

  • Advisory
  • Account Management
  • Client Experience Branding
  • Customer and Client Focus
  • Oral Communications
  • Issue Management
  • Client Solutions Advisory
  • Pipeline Management
  • Active Listening
  • Attention to Detail
  • Risk Management
  • Policies, Procedures, and Guidelines
  • Client Management
  • Causation Analysis
  • Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS – CT – Windsor – 1045 Kennedy Rd – Windsor I-91 And Kennedy (CT2145)Pay and benefits informationPay range$28.85 – $33.65 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Vice President, Consumer Marketing Pricing and Analytics – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Expected salary:

Job date: Sat, 07 Jun 2025 05:16:56 GMT

Job description: President of Consumer Marketing Pricing & Analytics reports to the TELUS Consumer Solutions (TCS) Chief Marketing Officer…. They will head a critical ‘center of excellence’ function supporting the broader TCS marketing team, guiding short and long-term…

Senior Business Analyst – TELUS Consumer Health – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Expected salary: $72000 – 108000 per year

Job date: Fri, 06 Jun 2025 02:40:21 GMT

Job description: Canadians’ health and wellness, committed to delivering accessible and seamless digital health experiences. Within our Consumer…, including budgeting and triage Support marketing initiatives with campaign performance analysis, forecasting, and customer…

Senior Analyst, Consumer Strategy & Insights – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 04 Jun 2025 07:29:19 GMT

Job description:

Job Title: Customer Experience Analyst

Job Description:

We are seeking a detail-oriented and innovative Customer Experience Analyst to join our Marketing team, responsible for assessing and optimizing customer and member experiential sentiment from the initial marketing tour through to the full operational experience within our club. The ideal candidate will leverage data-driven insights to enhance the overall journey, ensuring a seamless and enjoyable experience for all members and customers.

Key Responsibilities:

  1. Sentiment Analysis:

    • Utilize qualitative and quantitative research methods to gauge customer and member sentiment at various touchpoints, particularly during the marketing tour and club experience.
    • Analyze feedback from surveys, social media, and direct customer interactions to identify trends and areas for improvement.

  2. Data Collection and Interpretation:

    • Implement tools such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and other metrics to track experiential sentiment over time.
    • Collaborate with the analytics team to develop dashboards that visualize customer feedback and sentiment analysis results.

  3. Marketing Tour Optimization:

    • Review and improve the marketing tour process based on customer feedback, ensuring it effectively showcases the club’s offerings and creates excitement.
    • Conduct focus groups or interviews with new visitors to further understand their perceptions and suggestions.

  4. Experience Journey Mapping:

    • Create experience journey maps that highlight customer interactions from the marketing phase through to club engagement, identifying key touchpoints and potential pain points.
    • Work cross-functionally with marketing, operations, and member services to ensure a cohesive experience strategy.

  5. Continuous Improvement:

    • Develop and implement strategies for enhancing customer and member engagement based on data findings.
    • Recommend actionable improvements to the club experience that align with customer expectations and desires.

  6. Reporting and Communication:

    • Prepare regular reports on customer sentiment insights and present findings to stakeholders, including marketing, operations, and executive teams.
    • Foster a culture of customer centricity within the organization by sharing insights and best practices.

Required Skills and Qualifications:

  • Bachelor’s degree in Marketing, Business, Psychology, or a related field.
  • Proven experience in customer experience analysis, market research, or related roles.
  • Strong analytical skills and proficiency in data interpretation and visualization tools.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Passion for enhancing customer experiences and a deep understanding of customer journey principles.

Tactics for Assessment:

  • Surveys and Feedback Forms: Utilize pre-tour and post-experience surveys to capture customer sentiment and insights.
  • Behavioral Analysis: Employ analytics software to track visitor behavior during tours and club experiences to identify patterns and areas for enhancement.
  • Member Interviews: Conduct one-on-one interviews with existing members to gain deep qualitative insights into their experiences and suggestions for improvement.
  • Social Listening: Monitor social media channels and customer reviews to capture real-time sentiment and address any concerns proactively.
  • Usability Testing: Implement usability sessions where prospective members navigate through the marketing tour and club environment to identify friction points.

By harnessing these tactics and committing to continuous improvement, the Customer Experience Analyst will play a crucial role in driving member satisfaction and loyalty, ultimately optimizing the overall success of the club.