Sephora – Stage Experience and Services Manager, Stores – Kitchener, ON

Company: Sephora

Location: Kitchener, ON

Expected salary:

Job date: Tue, 06 May 2025 22:10:53 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 265794
Store Name/Number: ON-Fairview Park Kitchener (0554)
Address: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora – Stage Experience and Services Manager, Stores – Kitchener, ON

Company: Sephora

Location: Kitchener, ON

Expected salary:

Job date: Tue, 06 May 2025 22:44:07 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 265794
Store Name/Number: ON-Fairview Park Kitchener (0554)
Address: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

– Program & Production Associate – Theatre & Stage Management – Toronto, ON

Company:

Location: Toronto, ON

Expected salary:

Job date: Sat, 03 May 2025 00:06:19 GMT

Job description: Program & Production Associate – Theatre & Stage ManagementDate Posted: 04/30/2025
Req ID: 42733
Faculty/Division: VP & Provost
Department: Hart House
Campus: St. George (Downtown Toronto)
Position Number: 00057672About Us – Hart HouseHart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and broader community members connect with each other and the world. Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus and a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.About Us – Theatre and Performing Arts DepartmentThe Hart House Theatre and Performance Art department engages a broad array of communities in the passion, vibrancy and immediacy of theatre, music and dance as artists, learners, volunteers and audience members. Through authentic artistic partnerships that enhance inclusion, pluralism and representation, the department focuses on the development, training and showcase of youth and emerging artists seeking to create innovative opportunities for expression and exploration. Hart House Theatre and Performance programs facilitate audience engagement with offerings that inspire thought, laughter and joyous applause.Hart House Theatre & Performance programs support educational opportunities and workshops, provides volunteer roles on and off stage, facilitates student performance opportunities, and deliver stage productions in artistic partnership with others seeking to reflect diverse stories and communitiesYour opportunity:Reporting to the Education and Production Coordinator, the Program and Production Associate, provides support to student theatrical and performing arts programming and opportunities in alignment with the strategic goals of the Department and Hart House’s overall strategic plan.The position is responsible to provide primary support to theatrical activities and events including but not limited to: student and volunteer engagement, client service, educational initiatives such as workshops, competitions, classes, panels and performance showcase opportunities. The position will support Stage Management duties for select events and activities and be a primary contact for all Stage Managers offering mentorship and advice. This position, also offers support to Hart House Music Groups.The position navigates, facilitates and supports Hart House’s student Governance, Clubs, Committees and registered activities structures; and its expected to work with students in curricular, extracurricular, and/ or co-curricular settings to advance the department’s contribution to Student Life. This positionadvises and supports student groups, clubs and societies.The Program and Production Associate is responsible for administrative and financial duties within the department; and is expected to use its event management skills and experience to determine and implement logistical program requirements to a fine detail.Your responsibilities will include:

  • Supports program and leadership by determining logistical details and activities for eventsand/or programming.
  • Supports projects and departmental strategic initiatives with all required stakeholders.
  • Implements theater production activities according to plans and schedules.
  • Responsible for keeping well-informed on theater production activities, schedules, and rental agreements.
  • Supports communications by developing content for marketing and/or promotional materials.
  • Advises student-led groups on the development of clubs and societies.
  • Advises student-led groups on the interpretation of rules and regulations regarding the use of space and organizing events on campus.
  • Providing administrative support to the department by liaising with internal contacts to ensure consistent administration ofembedded student support services.

University of Toronto – Program & Production Associate – Theatre & Stage Management – Toronto, ON

Company: University of Toronto

Location: Toronto, ON

Expected salary: $66715 per year

Job date: Fri, 02 May 2025 07:37:26 GMT

Job description: Date Posted: 04/30/2025
Req ID: 42733
Faculty/Division: VP & Provost
Department: Hart House
Campus: St. George (Downtown Toronto)
Position Number: 00057672About Us – Hart HouseHart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and broader community members connect with each other and the world. Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus and a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.About Us – Theatre and Performing Arts DepartmentThe Hart House Theatre and Performance Art department engages a broad array of communities in the passion, vibrancy and immediacy of theatre, music and dance as artists, learners, volunteers and audience members. Through authentic artistic partnerships that enhance inclusion, pluralism and representation, the department focuses on the development, training and showcase of youth and emerging artists seeking to create innovative opportunities for expression and exploration. Hart House Theatre and Performance programs facilitate audience engagement with offerings that inspire thought, laughter and joyous applause.Hart House Theatre & Performance programs support educational opportunities and workshops, provides volunteer roles on and off stage, facilitates student performance opportunities, and deliver stage productions in artistic partnership with others seeking to reflect diverse stories and communitiesYour opportunity:Reporting to the Education and Production Coordinator, the Program and Production Associate, provides support to student theatrical and performing arts programming and opportunities in alignment with the strategic goals of the Department and Hart House’s overall strategic plan.The position is responsible to provide primary support to theatrical activities and events including but not limited to: student and volunteer engagement, client service, educational initiatives such as workshops, competitions, classes, panels and performance showcase opportunities. The position will support Stage Management duties for select events and activities and be a primary contact for all Stage Managers offering mentorship and advice. This position, also offers support to Hart House Music Groups.The position navigates, facilitates and supports Hart House’s student Governance, Clubs, Committees and registered activities structures; and its expected to work with students in curricular, extracurricular, and/ or co-curricular settings to advance the department’s contribution to Student Life. This positionadvises and supports student groups, clubs and societies.The Program and Production Associate is responsible for administrative and financial duties within the department; and is expected to use its event management skills and experience to determine and implement logistical program requirements to a fine detail.Your responsibilities will include:

  • Supports program and leadership by determining logistical details and activities for eventsand/or programming.
  • Supports projects and departmental strategic initiatives with all required stakeholders.
  • Implements theater production activities according to plans and schedules.
  • Responsible for keeping well-informed on theater production activities, schedules, and rental agreements.
  • Supports communications by developing content for marketing and/or promotional materials.
  • Advises student-led groups on the development of clubs and societies.
  • Advises student-led groups on the interpretation of rules and regulations regarding the use of space and organizing events on campus.
  • Providing administrative support to the department by liaising with internal contacts to ensure consistent administration ofembedded student support services.

Essential Qualifications:

  • Bachelor’s Degree, preferably in Arts Administration or Theatre Studies, or acceptable combination of equivalent education and experience.
  • Minimum two years of experience in a Theatrical and/or Performing Arts environment.
  • 2 years of demonstrated experience working with and guiding students and student groups in a programming capacity.
  • Proven experience in coordinating events, scheduling, and liaising with clients and stakeholders.
  • Experience in determining logistical details and activities for events and programming. (e.g. music events, including concerts, festivals, and performances).
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
  • High level of attention to detail.
  • Proficiency in using administrative software and tools.
  • Ability to work collaboratively with the Education and Production Coordinator, other department members, and external contacts.
  • Proficiency with MS Office, including Outlook, Word, Excel and PowerPoint
  • Demonstrated commitment to equity, diversity and inclusiveness in all work responsibilities and in collaborative workplace practices.

Assets (Nonessential):

  • Experience in a University/College Theatre venue/Production company is an asset.
  • Stage Management and event management experience is an asset.
  • Experience working with Music and Music performance groups is an asset.

To be successful in this role you will be:

  • Diplomatic
  • Meticulous
  • Motivated self-learner
  • Proactive
  • Procedural
  • Team player

Notes:

  • Hart House is currently hiring for two distinct Program & Production Associate roles: Program & Production Associate – Music Programming (Req ID: 42732) and Program & Production Associate – Theatre & Stage Management (Req ID: 42733). If you are interested in being considered for both positions, please submit a separate application for each posting. Each role has a unique focus and reporting structure, and applications will be reviewed independently.
  • A cover letter is required to accompany your application

Closing Date: 05/09/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full time schedule depending on events and operational needs (weekdays, weeknights, weekend)
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Dilini PereraLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

Sephora – Stage Experience Lead – Full Time – Ottawa, ON

Company: Sephora

Location: Ottawa, ON

Expected salary:

Job date: Thu, 24 Apr 2025 22:07:43 GMT

Job description: Job ID: 265171
Store Name/Number: ON-St Laurent (1670)
Address: 1200 St. Laurent Boulevard, Box 199, Ottawa, ON K1K 3B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora – Stage Experience Lead – Full Time – Ottawa, ON

Company: Sephora

Location: Ottawa, ON

Expected salary:

Job date: Fri, 25 Apr 2025 07:46:38 GMT

Job description: Job ID: 265171
Store Name/Number: ON-St Laurent (1670)
Address: 1200 St. Laurent Boulevard, Box 199, Ottawa, ON K1K 3B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora – Stage Experience Lead – Full Time – Toronto, ON

Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Wed, 23 Apr 2025 22:10:17 GMT

Job description: Job ID: 265089
Store Name/Number: ON-Shops at Don Mills (1612)
Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora – Stage Experience and Services Manager, Stores – Pickering, ON

Company: Sephora

Location: Pickering, ON

Expected salary:

Job date: Wed, 23 Apr 2025 22:12:14 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 265105
Store Name/Number: ON-Shops at Pickering City Centre (1674)
Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora – Stage Experience and Services Manager, Stores – Pickering, ON

Company: Sephora

Location: Pickering, ON

Expected salary:

Job date: Thu, 24 Apr 2025 06:48:43 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 265105
Store Name/Number: ON-Shops at Pickering City Centre (1674)
Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora – Stage Experience Lead – Full Time – Toronto, ON

Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Apr 2025 00:36:08 GMT

Job description: Job ID: 265089
Store Name/Number: ON-Shops at Don Mills (1612)
Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.