Company: CIBC
Location: Toronto, ON
Expected salary:
Job date: Fri, 04 Oct 2024 07:40:05 GMT
Job description: Project Manager is a seasoned expert responsible for overseeing the day-to-day project activities of complex projects… Project Management with waterfall and Agile methodologies as lead Project/Program Manager. Valid PMP designation from the…
Manager, Contact Centre Life & Health Distribution (Insurance Canada) – Scotiabank – Toronto, ON
Manager, Customer Contact Optimization Analytics and Insights – BMO Financial Group – Toronto, ON
Company: BMO Financial Group
Location: Toronto, ON
Expected salary: $68000 – 126000 per year
Job date: Sat, 28 Sep 2024 03:46:19 GMT
Job description: Application Deadline: 10/14/2024Address: 250 Yonge StreetJob Family Group: Data Analytics & ReportingAs a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.What you will be doing:Provide analytical insights and thought leadership to drive incremental revenue:Understands and articulates the business case of business questions and the estimated value being delivered.Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives * Conduct optimization or trade-off analysis between programs and channels
- Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
- Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools
Data Engineering:
- Comfortable with building fully automated user managed tables that drive automated dashboard reporting
- Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools
Campaign Execution:
- Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
- Proactively identify opportunities to improve execution efficiency and accuracy
What we are looking for:
- You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
- You’re highly proactive and driven by collective success.
- You enjoy uncertainty and ambiguity and working in agile fashion
- You seek out innovation solutions and embrace evolving technologies
- You thrive when you are empowered to take the lead, go above and beyond and deliver on results
The ideal candidate will have the following experience and skills:Knowledge:
- Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python
- Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
- Strong grasp of Marketing and Business KPIs across physical and digital channels
- Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
- Familiarity with programmatic marketing principles and associated technology
Skills:
- Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
- Well-developed oral and written communication skills, including the ability to simplify complex content into business language
- Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
- Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
- Working ability to manage ambiguous, complex requirements with innovative and creative thinking
- Numerate and comfortable with financial calculations and building business cases
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
Foundational level of proficiency:
- Technical design optimization.
- Decision Making.
- Systems Thinking.
Intermediate level of proficiency:
- Data visualization.
- Data storytelling.
- Data mining.
- Illustration.
- Creative thinking.
- Problem Solving.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem solving skills.
- Data driven decision making.
Advanced level of proficiency:
- Insights design.
- Insights development and reporting.
Education / Work Experience:
- Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Strong analytical aptitude with 5+ years of work experience in data and analytics role
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
- Experience with people management and talent development
- Work experience in Business Analytics, Marketing, Digital Marketing an asset
Salary: $68,000.00 – $126,000.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:We’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
BMO Financial Group is seeking a manager for their omni-channel customer communication team. The ideal candidate will have a background in data analytics and storytelling, with a focus on driving revenue growth through marketing programs. Responsibilities include providing analytical insights, data engineering, and campaign execution. The candidate should be comfortable working in a matrix organization, proactive, and driven by collective success. Proficiency in statistical tools, data visualization, and business acumen are required. The salary for the position ranges from $68,000 to $126,000 and includes benefits such as health insurance and retirement savings plans. BMO is committed to creating an inclusive workplace and provides support and resources for employee growth and development.
Senior Manager – Contact Centres, Scotia iTRADE – Ottawa – Scotiabank – Ottawa, ON
Company: Scotiabank
Location: Ottawa, ON
Expected salary:
Job date: Fri, 06 Sep 2024 22:47:34 GMT
Job description: culture. Job Purpose The Senior Manager Contact Centres iTRADE is responsible for executing and delivering the short… overcome obstacles and set focus. Facilitating Manager Meetings to acknowledge positive results, communicate the weekly focus…
Senior Manager – Contact Centres, Scotia iTRADE – Ottawa – Scotiabank – Ottawa, ON
Company: Scotiabank
Location: Ottawa, ON
Expected salary:
Job date: Sat, 07 Sep 2024 05:34:28 GMT
Job description: culture. Job Purpose The Senior Manager Contact Centres iTRADE is responsible for executing and delivering the short… overcome obstacles and set focus. Facilitating Manager Meetings to acknowledge positive results, communicate the weekly focus…
Senior Manager – Contact Centres, Scotia iTrade – Scotiabank – Ottawa, ON
Company: Scotiabank
Location: Ottawa, ON
Expected salary:
Job date: Sat, 31 Aug 2024 22:27:11 GMT
Job description: culture. Job Purpose The Senior Manager Contact Centres iTRADE is responsible for executing and delivering the short… overcome obstacles and set focus. Facilitating Manager Meetings to acknowledge positive results, communicate the weekly focus…
Work at Home Contact Center Agent – The Sydney Call Centre – Nova Scotia
Company: The Sydney Call Centre
Location: Nova Scotia
Expected salary:
Job date: Tue, 03 Sep 2024 23:44:24 GMT
Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
The content discusses various MCI brands that offer services related to collections, customer experience (CXP and DXP), customer service, and account receivables. These brands include MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. Each brand specializes in different areas of customer experience and support to provide comprehensive solutions for businesses.
The job description is as follows:
Position: Marketing Analyst
Location: West Sacramento, CA 95605
Salary: Competitive
We are seeking a Marketing Analyst to join our team and help fuel our company’s growth through data analysis and strategic insights. The ideal candidate will have a strong background in marketing analytics and be able to translate data into actionable strategies. Responsibilities include developing and maintaining reports, analyzing performance metrics, and identifying trends to help drive business decisions. The Marketing Analyst will collaborate with cross-functional teams to optimize advertising campaigns and increase ROI. The successful candidate will have excellent communication skills, attention to detail, and proficiency in Excel and data analysis tools. A Bachelor’s degree in Marketing or related field is required.
Senior Manager – Contact Centres, Scotia iTrade – Scotiabank – Ottawa, ON
Company: Scotiabank
Location: Ottawa, ON
Expected salary:
Job date: Sat, 31 Aug 2024 23:08:45 GMT
Job description: culture. Job Purpose The Senior Manager Contact Centres iTRADE is responsible for executing and delivering the short… overcome obstacles and set focus. Facilitating Manager Meetings to acknowledge positive results, communicate the weekly focus…
Work at Home Contact Center Agent – The Sydney Call Centre – Dartmouth, NS
Company: The Sydney Call Centre
Location: Dartmouth, NS
Expected salary:
Job date: Sun, 01 Sep 2024 02:46:29 GMT
Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
The content discusses various MCI brands and their services in the areas of collections, customer experience, customer service, digital experience, and account receivables. These brands include MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. Each brand offers specific solutions to help companies improve their customer interactions and revenue management.
Job Description:
We are currently seeking an experienced and reliable Truck Driver to join our team. The ideal candidate will have a valid Class A or Class B Commercial Driver’s License (CDL), a clean driving record, and a strong work ethic.
Responsibilities:
– Safely operate company vehicles to transport goods and materials to various locations
– Follow all traffic laws and regulations
– Perform vehicle inspections and maintenance as needed
– Load and unload materials as required
– Maintain accurate records of deliveries and vehicle maintenance
Qualifications:
– Valid Class A or Class B CDL
– Clean driving record
– Ability to lift and carry heavy materials
– Excellent communication and customer service skills
– Prior experience in a similar role is preferred
If you meet the above qualifications and are looking for a stable and rewarding career in the transportation industry, we encourage you to apply for this position.
Work at Home Contact Center Agent – The Sydney Call Centre – New Glasgow, NS
Company: The Sydney Call Centre
Location: New Glasgow, NS
Expected salary:
Job date: Sat, 31 Aug 2024 22:39:27 GMT
Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
The content discusses various aspects of customer experience and collections services provided by MCI and its brands. These services include customer service, digital experience solutions, account receivables management, and customer experience optimization. MCI’s brands offer a range of services aimed at helping businesses improve their customer interactions and collections processes.
Title: Retail Sales Associate
Location: Richmond Hill, ON
Salary: Competitive
Job Description:
Our company is seeking a Retail Sales Associate to join our team in Richmond Hill, ON. The ideal candidate will be responsible for providing exceptional customer service and driving sales in our retail store.
Key Responsibilities:
– Greet customers and assist them in finding products
– Provide product information and advice to customers
– Maintain a clean and organized store environment
– Process sales transactions and handle cash transactions
– Assist with inventory management and restocking shelves
– Contribute to the overall success of the store by achieving sales targets
Requirements:
– Previous retail sales experience preferred
– Excellent customer service skills
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment
– Flexibility to work on weekends and evenings
If you are passionate about customer service and sales, we would love to hear from you. Apply now to join our dynamic team!