Project Coordinator, Product Integration & Customer Success – Mastercard – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 04:27:37 GMT

Job description: potential. Title and Summary Project Coordinator, Product Integration & Customer Success Who is Mastercard? Mastercard… priceless possibilities for all. Overview The Ethoca Product Integration team is looking for a Project Coordinator. This role…

Compass Group – Customer Service Associate – Alliston, ON

Company: Compass Group

Location: Alliston, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:48:26 GMT

Job description: Working Title: Customer Service Associate
Employment Status: Part-Time
Starting Hourly Rate: 18.93
Address: 4700 Industrial Pkwy, Alliston Alliston ON L9R 1A2
New Hire Schedule: Saturday & Sunday 9:00am to 5:30pmYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryMaintains customer relationship by responding to inquiries; documenting actions.Essential Duties and Responsibilities:

  • Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer’s understanding of information.
  • Record customer inquiries by documenting inquiries and responses in customers’ accounts.
  • Improve quality service by recommending improved processes.
  • Replenish products and supplies to ensure in stock conditions at all
  • Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications:Think you have what it takes to be one of our Customer Service Associates? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Previous experience in customer service and retail is an asset.
  • Able to multitask and work independently and in a team setting.
  • Able to work in a past face environment.
  • Able to stand on feet for long period of time.
  • Friendly and warm.
  • Demonstrates positive attitude.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Senior Manager, Customer Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:02:40 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.As a seasoned CXM leader dedicated to customer advocacy and skilled in technical measurement, you will integrate customer listening posts within our products and services. This will keep eBay closely connected to customer feedback and enable the transformation of insights into actionable strategies.This role requires more than just strategic oversight; it demands a proactive, hands-on approach to data analysis, insight generation, storytelling, and the implementation of innovative listening and feedback mechanisms! Your ability to meticulously handle details while maintaining a focus on overarching goals is essential for driving eBay’s success and improving customer and stakeholder happiness!Key ResponsibilitiesInitiate and deliver the CX team’s key strategic efforts to mature the program and expand insight collection capabilities, including the development of short and long-term engagements.Define and drive the implementation of CXM initiatives in alignment with the overall strategy, collaborating closely with cross-functional teams and external vendors to ensure timely and successful delivery.Develop, maintain, and optimize robust listening post strategies and feedback gathering practices using eBay’s CXM platform to its full potential.Design, implement, and improve surveys and CXM programs for new and existing listening posts.Collaborate closely with business partners to set objectives, define success metrics, and build delivery roadmaps for CXM initiatives, ensuring partner accountability and effective program governance.Employ industry standard processes to lead strategic discussions with business teams, advocating for improved listening strategies and practices that advise decision-making processes.Handle and optimize our CX management platform for efficient data collection, analysis, and reporting.Lead all aspects of vendor relationships, coordinating efforts across teams and acting as a liaison between external and internal partners to facilitate flawless teamwork.Qualifications:10+ years of experience in Customer Experience or Voice of the Customer program management, customer success, or similar rolesProven experience in implementing CXM programs, infrastructure, processes, and technology, including proficiency with CXM platforms like QualtricsProven success in owning program strategy and delivering end-to-end solutionsKnowledge of customer experience software and tools (e.g. Medallia, Qualtrics)Knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)Experience designing surveys for CX/VoC programs, including transactional and relationship surveysStrong capability in leveraging data-driven insights to guide strategic discussionsExperience leading and developing teams of 3+ CXM individualsA track record of defining program requirements and completing defined roadmapPreferred Qualifications:Degree or equivalent experience in Management, Business, Marketing, Economics, or a related field of studyExperience working with Qualtrics solutions / Qualtrics certificationsExperience working in an omni-channel CX team passionate about the entire customer journeyCustomer experience management certificationsCustomer journey mapping experiencePlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is seeking a seasoned Customer Experience Management (CXM) leader to integrate customer feedback into their products and services. The role involves developing and implementing CXM initiatives, optimizing feedback gathering practices, collaborating with cross-functional teams, and leading vendor relationships. Qualifications include 10+ years of experience in CX or VoC program management, proficiency with CXM platforms like Qualtrics, and knowledge of best practices and metrics. Preferred qualifications include a degree in a related field, experience with Qualtrics solutions, and customer journey mapping experience. eBay is an equal opportunity employer committed to ensuring digital accessibility for people with disabilities.

Compass Group – Customer Service Associate – Alliston, ON

Company: Compass Group

Location: Alliston, ON

Expected salary:

Job date: Fri, 20 Dec 2024 03:55:23 GMT

Job description: Working Title: Customer Service Associate
Employment Status: Part-Time
Starting Hourly Rate: 18.93
Address: 4700 Industrial Pkwy, Alliston Alliston ON L9R 1A2
New Hire Schedule: Saturday & Sunday 9:00am to 5:30pmYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryMaintains customer relationship by responding to inquiries; documenting actions.Essential Duties and Responsibilities:

  • Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer’s understanding of information.
  • Record customer inquiries by documenting inquiries and responses in customers’ accounts.
  • Improve quality service by recommending improved processes.
  • Replenish products and supplies to ensure in stock conditions at all
  • Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications:Think you have what it takes to be one of our Customer Service Associates? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Previous experience in customer service and retail is an asset.
  • Able to multitask and work independently and in a team setting.
  • Able to work in a past face environment.
  • Able to stand on feet for long period of time.
  • Friendly and warm.
  • Demonstrates positive attitude.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Customer Success Manager – Work Remotely – Focus On Life Biz – Vancouver, BC

Company: Focus On Life Biz

Location: Vancouver, BC

Expected salary:

Job date: Thu, 19 Dec 2024 23:03:02 GMT

Job description: , LinkedIn), strong communication skills, and experience with Zoom. Background in digital marketing is preferred. Our Ideal Candidate: Thrives… training and development sessions. Develop and execute marketing strategies across various platforms. Implement lead…

Entry level Sales & Customer Service Representative – Pure Lifestyle Inc. – Vancouver, BC

Company: Pure Lifestyle Inc.

Location: Vancouver, BC

Expected salary:

Job date: Thu, 19 Dec 2024 02:16:59 GMT

Job description: assigned locations. Sales & Customer Service Representative will be trained to: Design and execute promotional marketing… and qualifications of the Sales & Customer Service Representative: Ability to learn basic sales and marketing skills, must be coachable…

Product Owner (Digital Customer Experience) – Nova Scotia Power – Halifax, NS

Company: Nova Scotia Power

Location: Halifax, NS

Expected salary:

Job date: Fri, 20 Dec 2024 01:03:39 GMT

Job description: digital/interactive/mobile marketing or customer experience space including directing the user experience…The Opportunity: Company, Department: Nova Scotia Power, Reg. Marketing Location: Halifax, NS Type of Employment…

The content discusses the opportunity for a digital/interactive/mobile marketing or customer experience role at Nova Scotia Power’s Marketing department in Halifax, NS. The position involves directing the user experience in order to enhance customer engagement and satisfaction. It is a full-time position.

Job Description:

Security Guard

Location: Toronto, ON

Our company is looking for a professional Security Guard to protect our premises, assets, and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions.

Responsibilities:
– Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry, and exit.
– Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
– Control traffic by directing drivers.
– Complete reports by recording observations, information, occurrences, and surveillance activities.

Qualifications:
– High school diploma or equivalent.
– Valid Security Guard license.
– Ability to handle physical workload.
– Strong attention to detail.
– Excellent written and verbal communication skills.

If you meet the above qualifications and are interested in joining our team, please apply now.

In-field Customer Service Representative – Moonshot Marketing – Vancouver, BC

Company: Moonshot Marketing

Location: Vancouver, BC

Expected salary:

Job date: Thu, 19 Dec 2024 03:43:10 GMT

Job description: Moonshot Marketing is a forward-thinking marketing and sales company with a mission to stay ahead in an ever-evolving… to be the bridge between our innovative marketing solutions and our valued customers. The ideal hire is someone personable…

Bilingual Customer Success Manager – Venngo – Toronto, ON

Company: Venngo

Location: Toronto, ON

Expected salary:

Job date: Fri, 13 Dec 2024 05:37:04 GMT

Job description: We are looking for a Bilingual Customer Success Manager to join our team. In this role, you will focus on building and nurturing strong client… is always something to look forward to. As our new Bilingual Customer Success Manager, you will: Drive Business Growth…