Company: LifeWorks
Location: Vancouver, BC
Job description: do As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients… communication programs and strategies, providing regular project updates and presenting product roadmaps. Facilitate strategy…
As a Customer Success Manager, your role involves ensuring the ongoing success of clients by implementing communication programs and strategies. You will provide regular project updates, present product roadmaps, and facilitate strategic initiatives to enhance client relationships and satisfaction.
I’m unable to access external websites directly. However, I can help you create a job description based on common elements and examples. If you can provide the details or key points from the job listing, I’ll be happy to assist you in drafting a professional job description!
Expected salary: $104000 – 124000 per year
Job date: Sat, 12 Jul 2025 05:14:07 GMT
Director, Customer, Revenue, & Technology Finance Consolidation & Orchestration – Equinix – Toronto, ON
Company: Equinix
Location: Toronto, ON
Expected salary:
Job date: Fri, 11 Jul 2025 06:55:32 GMT
Job description: Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryEquinix is seeking a highly accomplished and strategic Director, Customer, Revenue, & Technology Finance Consolidation & Orchestration. This role is critical to help drive our rhythm of business and in delivering high-impact storytelling through executive-ready insights for our Customer, Revenue, and Technology Finance organization directly working for the Vice President. As a key partner to the Office of the CRO, GCCX, Marketing, and other Finance organizations, this role demands precision, cross-functional influence, and the ability to translate complex data into compelling narratives that inform strategic decision-making.ResponsibilitiesDrive financial storytelling through clear, concise, and impactful reporting that informs leadership decisionsProvide strategic ownership of the Global Budget, financial guidance, and monthly cost reporting processes & deliverablesKey business partner to the Office of the CRO, GCCX, Marketing, and other Finance organizations to drive forecast accuracy and delivering actionable insightsCoordinate and help lead financial review meetings, including CRO sessions, while owning and tracking cost targets and performance metrics across regions to drive actionable financial insights and accountabilityBuild and evaluate Scenario Cost Models to guide strategic and operational decision-makingManage the cost flux & forecast process ensuring timely and informed financial updatesMaintain rigorous quality controls, accuracy checks, and review cadences across all CRO outputsLead the delivery of cost and headcount reporting, transforming financial data into actionable insights across the CRO organization—both at total and function-specific levelsCollaborate with Controllership, Corporate, other FP&A Finance teams, and cross functional teams to gather inputs and rationalize with overall outcomesChampion process alignment and pursue automation opportunities for scaling operational effectivenessDrive cross-functional projects, CR&T Finance planning cadences, and governance initiativesRespond proactively to ad hoc and executive-level finance requests, including M&A integration supportQualificationsBachelor’s degree or higher in Finance, Accounting, or Business10+ years of progressive experience in global finance operations, corporate FP&A, or financial transformationStrong analytical thinking, attention to detail, and ability to interpret complex datasetsExcellent communication and interpersonal skills, with the ability to effectively interact with senior leadership and cross-functional teams.Ability to lead globally distributed, diverse, high performing teams directly or indirectly that are making positive impact on our cultureAdvanced Microsoft Excel, financial modelling, and data visualization capabilitiesExperience with scenario planning, financial automation tools, and process optimization initiativesCollaborative mindset, can do attitude, high say-do ratio, agile & creative thinking, and results-orientedEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix Overview: Equinix is a global digital infrastructure company, operating over 260 data centers worldwide. It provides a platform for digital leaders to interconnect foundational infrastructures rapidly, enhancing agility, scalability, and sustainability.
Career Opportunities: Working at Equinix allows for collaboration on impactful projects, skill development, and a supportive, diverse work environment aligned with the company’s core values.
Job Summary for Director, Customer, Revenue, & Technology Finance: Equinix seeks a Director to drive financial storytelling and strategic insights for the Customer, Revenue, and Technology Finance team. This role is crucial for engaging with various departments, enhancing budget management, and delivering actionable financial insights.
Key Responsibilities:
- Provide clear financial reporting for leadership.
- Own the Global Budget and cost reporting processes.
- Partner with other teams to ensure forecast accuracy.
- Coordinate financial review meetings and track performance metrics.
- Manage cost forecasting and maintain data accuracy.
- Collaborate with various finance and cross-functional teams.
- Innovate processes for better operational effectiveness.
Qualifications:
- Bachelor’s degree in Finance, Accounting, or Business; 10+ years in global finance roles.
- Strong analytical, communication, and interpersonal skills.
- Experience in financial modeling and scenario planning.
- Collaborative mindset and results-oriented approach.
Commitment to Diversity: Equinix is an Equal Opportunity employer, committed to an inclusive hiring process for all candidates.
Compass Group – Customer Service Manager, Food Services – Peterborough, ON
Company: Compass Group
Location: Peterborough, ON
Expected salary:
Job date: Wed, 09 Jul 2025 22:44:43 GMT
Job description: Working Title: Customer Service Manager, Food Services
Employment Status: Full-Time
Starting Hourly Rate: $22.00 per hour
Address: 151 Lansdowne St W Peterborough ON K9J 1Y4
New Hire Schedule: Event Based- Hours Varied- Weekends and EveningsYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.Job SummaryNow, if you were to come on board as a Customer Service Manager, we’d ask you to do the following for us:
- Lead a team to provide optimum customer service and comply with quality standards.
- Work with the management team on training, auditing, and creating action plans.
- Administer and measure customer service feedback and provide updates to the team.
- Manage employee recognition programs.
- Provide client with information on trends pertaining to food, beverage, amenities, etc.
- Assist with menu samplings and client presentations.
- Gather, compile, and present competitor analysis data.
- Engage with customers and address concerns in a timely manner.
- Compile nutritional, allergen, and intolerance information with aid of systems and resources.
- Coordinate menu and marketing needs.
- Ensure quality standards are updated, communicated, and maintained in the SOP manual.
- Adhere to Compass and client policies (food safety, physical safety, etc.).
Think you have what it takes to be our Customer Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- A university degree is required, preferably in marketing, nutrition, or quality control.
- 5 years of experience in food service or hospitality management.
- Solid experience in a busy customer service environment.
- General understanding of healthy food options.
- Ability to solve problems with professionalism and flexibility.
- Experience working in an office environment.
- Sense of urgency, initiative, and attention to detail.
- Strong presentation and communications skills (verbal and written).
- Proficiency in MS Office (Word, Excel, and PowerPoint).
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.
Compass Group – Customer Service Manager, Food Services – Peterborough, ON
Company: Compass Group
Location: Peterborough, ON
Expected salary:
Job date: Thu, 10 Jul 2025 00:15:03 GMT
Job description: Working Title: Customer Service Manager, Food Services
Employment Status: Full-Time
Starting Hourly Rate: $22.00 per hour
Address: 151 Lansdowne St W Peterborough ON K9J 1Y4
New Hire Schedule: Event Based- Hours Varied- Weekends and EveningsYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.Job SummaryNow, if you were to come on board as a Customer Service Manager, we’d ask you to do the following for us:
- Lead a team to provide optimum customer service and comply with quality standards.
- Work with the management team on training, auditing, and creating action plans.
- Administer and measure customer service feedback and provide updates to the team.
- Manage employee recognition programs.
- Provide client with information on trends pertaining to food, beverage, amenities, etc.
- Assist with menu samplings and client presentations.
- Gather, compile, and present competitor analysis data.
- Engage with customers and address concerns in a timely manner.
- Compile nutritional, allergen, and intolerance information with aid of systems and resources.
- Coordinate menu and marketing needs.
- Ensure quality standards are updated, communicated, and maintained in the SOP manual.
- Adhere to Compass and client policies (food safety, physical safety, etc.).
Think you have what it takes to be our Customer Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- A university degree is required, preferably in marketing, nutrition, or quality control.
- 5 years of experience in food service or hospitality management.
- Solid experience in a busy customer service environment.
- General understanding of healthy food options.
- Ability to solve problems with professionalism and flexibility.
- Experience working in an office environment.
- Sense of urgency, initiative, and attention to detail.
- Strong presentation and communications skills (verbal and written).
- Proficiency in MS Office (Word, Excel, and PowerPoint).
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.
Customer Service Representative – Seronda Network – Orlando, FL
Company: Seronda Network
Location: Orlando, FL
Expected salary: $34000 – 55000 per year
Job date: Wed, 09 Jul 2025 22:43:11 GMT
Job description:
Job Title: Social Media and Digital Marketing Specialist
Job Description:
We are looking for a dynamic Social Media and Digital Marketing Specialist to join our team. The ideal candidate will possess a strong understanding of various social media platforms and digital marketing strategies, leveraging these tools to enhance our brand presence and engagement.
Key Responsibilities:
- Develop and implement effective social media and digital marketing campaigns to boost brand awareness and customer engagement.
- Collaborate with cross-functional teams to create cohesive marketing strategies that align with overall business goals.
- Analyze campaign performance and audience insights to optimize future marketing efforts.
- Stay updated with the latest trends in social media and digital marketing to ensure our strategies remain innovative and effective.
- Create and manage content for social media channels, including graphics, videos, and written posts.
Qualifications:
- Bachelor’s degree in communications, marketing, public relations, or a related field.
- Proven experience in social media management and digital marketing (2+ years preferred).
- Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.
- Proficiency in social media analytics tools and content management systems.
- Excellent written and verbal communication skills.
If you’re passionate about digital marketing and eager to make a meaningful impact in a collaborative environment, we want to hear from you!
Dynacare – Customer Care Representative – Brampton, ON
Company: Dynacare
Location: Brampton, ON
Expected salary:
Job date: Wed, 09 Jul 2025 05:52:16 GMT
Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:
- Join an award-winning “Top Employer” with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
Status-Permanent Full timeShift-Monday to Friday 9-5 ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date-ASAPDeadline for internal applicants- Sunday, July 13, 2025, at 5 PM ESTWhat YOU will be doing
- Assist in locating & contact applicant’s health care provider to obtain records for insurance purposes.
- Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
- Strong attention to detail on all orders to ensure efficient handling.
- Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
- Collect pertinent details when there could be a delay in completion.
- Contact clinics via phone and/or fax to obtain status of insurance reports.
- Capture & document all call and/or faxed updates accurately.
- Ensure payment details are accurate prior to issuing payment.
- Follow SOPs to ensure compliance to the various insurance carriers and medical facilities.
- Maintain quality while attaining daily targets.
- Demonstrate exceptional customer service while handling outbound calls.
- Any other tasks as assigned by Manager / Team Lead.
What YOU bring to the role
- High School Education Degree/diploma preferred (or related experience)
- Strong communication skills – written and spoken
- Strong customer service skills
- Quick learner
- Minimum 1 year experience working in a customer contact environment
- Technically proficient
- Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
- Ability to multitask while maintaining quality and reaching targets
- Medical terminology knowledge is an asset
- Customer-centric approach: Friendly & positive attitude, confident on the phone
- Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
- Strong research skills to locate medical facilities and health care providers using the resources provided
- Ability to quickly document using an in-house software
- Ability to work both autonomously & as a team
- Strong attention to detail, problem solver and innovative thinker (think outside the box for solutions)
- Knowledge of Mandarin/Cantonese/French an asset
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.ca
Customer Service Representative – Emerald Logistix – Orlando, FL
Company: Emerald Logistix
Location: Orlando, FL
Expected salary: $1150 – 1450 per week
Job date: Wed, 09 Jul 2025 03:59:01 GMT
Job description:
Job Title: Marketing Data Analyst
Job Description:
We are seeking a dynamic Marketing Data Analyst to join our team, focused on enhancing customer reach and engagement through innovative, data-driven strategies. In this role, you will leverage analytics to optimize our marketing efforts, ensuring that we effectively target our audience and maximize ROI.
Key Responsibilities:
- Analyze customer data to identify trends, insights, and opportunities for enhancing engagement and reach.
- Develop and implement data-driven marketing strategies that align with our business goals.
- Collaborate with cross-functional teams to design and execute campaigns based on analytical findings.
- Monitor and report on key performance metrics, providing actionable recommendations to improve marketing impact.
- Utilize tools and platforms for data collection, analysis, and visualization to support decision-making.
- Stay informed on industry trends and best practices to continually refine our approach.
Qualifications:
- Bachelor’s degree in Marketing, Data Science, Business Analytics, or a related field.
- Proven experience in data analysis within a marketing context.
- Strong analytical and critical-thinking skills, with a knack for translating data into clear insights.
- Proficiency in data analysis tools (e.g., Google Analytics, Tableau, SQL).
- Excellent communication skills, with the ability to present findings to non-technical stakeholders.
Join us in transforming our marketing initiatives through informed, data-centric strategies that enhance customer experiences and drive business success!
Sutherland – Customer Service Reps/Sports Specialists – Remote – Oshawa, ON
Company: Sutherland
Location: Oshawa, ON
Expected salary:
Job date: Thu, 03 Jul 2025 22:09:53 GMT
Job description: Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity?Join Us.Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.Job Description:As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer’s digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:
- Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
- Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
- Effectively using all available technology tools and resources to resolve fan inquiries
- Developing/maintaining a general knowledge of client’s products and services
What we offer:
- Competitive hourly rates, paid training and PTO — be sure to ask about our Global Flexible Vacation Policy!
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical, dental and vision benefits
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote — environment
- Proficient in Microsoft programs
We will provide equipment, but to work from home you must have:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
Additional Information:This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.Additional informationAs a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
Too Good To Go – Customer Experience Specialist (French & English Speaker – fully remote) – Ontario
Company: Too Good To Go
Location: Ontario
Expected salary: $48000 – 50000 per year
Job date: Mon, 30 Jun 2025 01:53:51 GMT
Job description: At Too Good To Go, we dream of a planet with no food waste.Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.We are on a mission to change that – are you with us?Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 122 Million users, and more than 463 million meals saved.We’re proud of what we’ve achieved so far, but we are just at the start of our journey.We are looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario! This position requires being fully proficient in French and English!This position requires availability from Saturday to Wednesday, from 9 am to 5:30 pm. This is a fully remote position.Your missionReporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement.Your role
- You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
- You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
- You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
- You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
- You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
- You will be our best ambassador by embodying the philosophy and tone of our brand.
- You will collaborate closely with other teams to spot challenges early on and enhance efficiency.
Requirements
- You have previous experience in customer service, preferably in contact or call centre
- You are fully written and verbal proficiency in English and French, to communicate with users and partners across Canada.
- Being also fluent in Italian will be a big plus!
- You are based in Ontario.
- You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
- You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
- Previous experience working with CRMS Zendesk & Salesforce will be a plus!
- You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- You like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
- You are detail-oriented and stay focused even when you have to handle repetitive tasks.
- Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
- Previous experience working in a marketplace or the Food Industry will also be a plus.
Our Values:
- We win together
- We raise the bar
- We keep it simple
- We build a legacy
- We care:
What we offer:
- A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
- The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
How to applyThe Salary band for this role is 48k-50k CAD per annum
- We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
- Submit your Resume and Cover letter in English.
- Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
- The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study.
Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.caToo Good To Go is an equal opportunity employerJob Ref – #LI-CR1A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Sutherland – Customer Service Reps/Sports Specialists – Remote – Oshawa, ON
Company: Sutherland
Location: Oshawa, ON
Expected salary:
Job date: Fri, 04 Jul 2025 22:58:49 GMT
Job description: Company DescriptionDo you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity?Join Us.Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.Job DescriptionAs a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer’s digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:
- Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
- Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
- Effectively using all available technology tools and resources to resolve fan inquiries
- Developing/maintaining a general knowledge of client’s products and services
What we offer:
- Competitive hourly rates, paid training and PTO — be sure to ask about our Global Flexible Vacation Policy!
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical, dental and vision benefits
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote — environment
- Proficient in Microsoft programs
We will provide equipment, but to work from home you must have:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
Additional InformationThis job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.Additional informationAs a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.