At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Job Description
What You’ll Be Doing
Reporting to the Senior Manager, Digital Content, the Digital Content Lead will be responsible for developing, writing, editing and proofreading content intended for the Digital Business Banking’s web, mobile and related materials. This role will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice. The Digital Content Lead will work as part of collaborative, cross-functional teams (e.g. Design, Marketing, Product, Technology etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate and concise content. The position will also support the coordination of French translations, editorial reviews and approvals by stakeholders. The ideal candidate must be able to work within tight deadlines, have strong attention to detail and exceptional interpersonal skills.
How You’ll Succeed
Who You Are
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
What You Need to Know
Job Location Toronto-CC North 5th Floor
Employment Type Regular
Weekly Hours 37.5
Expected salary:
Location: Toronto, ON
Job date: Tue, 17 Aug 2021 22:03:01 GMT
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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Job Mission and Purpose
We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.
The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.
The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
Example KPIs: (financial) business metrics used to track role effectiveness
The Customer Engagement Executive is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:
Financial Metrics
MBO Metrics
Note: The CEE will work with a non-customer facing renewals specialist (shared service role) who will focus on the administrative parts of the renewal quote-to-cash process. The CRS manages quote creation, modification, and booking to ensure accurate renewal transaction. The CRS may provide financial reporting and account termination support.
Job Objectives | tasks and functions CEEs must accomplish to effectively perform their role
Territory Management
Build Account Relationships
Nurture References
Drive Value Realization
Manage Retention
Upselling/Cross-selling
Required Experience and Education
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:302795 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP’s success? Our people.
We grow. We lead. We innovate – together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
Driven by innovation? It’s in our DNA.
At SAP, innovation is more than just developing top-notch software – it’s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them – at SAP.
Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged – and working towards their individual career goals.
There’s more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That’s why we introduced the Hasso Plattner Founders’ Award – the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple – software must be hyper-personalized, modular in nature, and support outcome-based business models.
Not all heroes wear capes.
The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages – and bring their own unique to the table.
Customer Engagement Executive – Digital Supply Chain (Toronto)
Facility: 302795
Posted Date: Aug 18, 2021
Work Area: Sales
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 – 10%
Location:
Toronto, ON, CA, M5K 1B7
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Expected salary:
Location: Toronto, ON
Job date: Fri, 20 Aug 2021 06:42:46 GMT
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At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.
When you feel connected to our mission, values and the work you do, you’re driven to perform your best every day. When you feel connected to people you work with, you’re able to build meaningful relationships that last. Together, we share the ultimate goal of delivering better health outcomes for everyone.
The world has changed, and so has the way we work. We believe you can work where you work best (whether it’s in the office all the time, a few days a week, or none of the time), and still feel connected to our mission, values, purpose, and each other. League is headquartered in Toronto with a second office in Chicago and we believe in empowering Leaguers to work their way-anywhere that works for them in Canada and the US.
All Leaguers have League life moments – moments in our careers that connect us to League’s mission and values, to each other and to our amazing work – every day.
Will your first League life moment be meeting our team? We can’t wait to meet you.
We are looking for a strategically thinking and user-focused Senior Product Manager to launch our Digital Pharmacy experience, you will be responsible for introducing key features to enhance/simplify prescription creation, refill experience and drive digital engagement. In addition, you will work closely with our partner Pharmacy retail teams to develop seamless integrations between the digital and in-store experience. You will leverage data and modeling teams to uncover meaningful insights that inform your experimentation strategy and ultimately, your product roadmap. In this role, you will draw upon your past Digital Pharmacy experience working across teams and functions to construct a vision to continuously expand this virtual experience.
You will have an impact in shaping this new feature that will provide a valuable, insightful and better healthcare experience for our members.
We value prior experience with setting up a Digital Pharmacy, Healthcare and UX in a fast-growth company or a software startup, but are genuinely interested in smart and driven people above all. In addition to your proven understanding of product management methods and technical curiosity, you’ll utilize your interpersonal skills, both in writing and in person, and collaborate with various teams and external partners to bring your solution to market.
In this role, you will:
About you:
At League, everyone is welcome. Diversity makes us better, and we believe in building diversity across cultural identity, gender, sexual orientation, age and education, thought and experience.
We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
Here are some additional resources to learn more about League:
Expected salary:
Location: Toronto, ON
Job date: Thu, 19 Aug 2021 00:56:20 GMT
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