Job title: Revenue Enablement Lead, Customer Success & Account Management

Company: Ada

Job description: We’re Ada. We’re an ambitious global team that enables businesses around the world to provide incredible customer experience. Our AI-powered platform has automated over 1 billion customer interactions for some notable enterprises, including Zoom, Facebook and Shopify. We recently raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and we’re officially a Canadian unicorn with a $ valuation!

You can learn more about the founding of our company . Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

As Ada continues to grow, we’ll need a strong team to help us get our newest additions from the first day to success, fast! The Revenue Enablement Lead will collaborate cross-functionally to drive successful product launches, provide continuous learning and support to the Customer Success & Account Management teams with the tools and skills they’ll need to succeed and grow their careers at Ada and beyond.

We are looking for someone that is passionate about solving problems, driving impact and helping others thrive. The ideal candidate will be results-driven and excited to teach, build and optimize for success. They will also be able to adapt quickly to the changing needs of the business, be comfortable taking initiative and rolling up their sleeves in order to execute. This role is a strategic business partner to our Customer Success & Account Management teams. They will support the successful scaling of these functions and contribute to Ada’s long term growth & success.

About You

• You have 2+ years of enablement or training/facilitation experience. You are adept at teaching adults tangible skills and scaling learning using technology.
• You know how to effectively manage multiple projects and prioritize for impact.
• You have worked closely with Customer Success and Account Management leadership and aligned stakeholders to deliver enablement and training in the past.
• You have direct experience either enabling these audiences or in these roles with a clear understanding of the nuances of the expansion, renewal and ongoing success motion.
• You are impact obsessed and can tell a story with data to drive action.
• You thrive building “from scratch” and optimizing enablement programs
• These terms mean something to you: A.D.D.I.E., Kirkpatrick, Bloom

Nice to Have

• Experience with the Tech Stack: Catalyst, Ask Nicely, Notion, Workramp, Monday.com, Highspot, Gong, Salesforce

Outcomes

• Reporting into the Manager, Revenue Enablement & Customer Success and Account Management leaders, you’ll support the ongoing improvement and optimization of our onboarding program to drive down ramp time and contribute to company goals.
• Design and develop enablement solutions across a variety of mediums (virtual facilitation, e-learning, video, etc.) to increase efficiency and effectiveness of our teams.
• Be a contributor to our Go-to-Market team and collaborate with Product Marketing & Revenue teams to design and deliver training on new products and features.
• Continuously identify areas of improvement and process gaps that lead to measurable outcomes by providing ongoing training, and creating content and coaching resources to individual contributors & managers.
• Working closely with our Revenue Enablement team to contribute to our strategic growth goals and align the customer journey from top of funnel to renewal.
• Support the implementation of SPICED methodology and creation/maintenance of playbooks.

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About Us

Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role.

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.

Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

Expected salary:

Location: Toronto, ON

Job date: Sat, 25 Sep 2021 04:48:56 GMT

Apply for the job now!