Meridian Credit Union – Member Experience Design Strategist – Etobicoke, ON

Company: Meridian Credit Union

Location: Etobicoke, ON

Expected salary:

Job date: Wed, 11 Dec 2024 01:43:03 GMT

Job description: Description :Why Meridian?At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.Find our story here:The role:The Member Experience Design Strategist will be responsible for leading cross-functional teams in journey mapping and optimization projects, ensuring that our experience strategies are aligned with business goals and Member needs. Reporting to the Director, Member Experience Design, on the Digital Transformation team, this role is central to Meridian’s commitment to digital innovation and Member-obsessed service. They leverage expertise in qualitative and quantitative research methods to drive insights and strategies that enhance the overall Member journey.As a Member Experience Design Strategist, you will:Journey Mapping Execution:

  • Engage in qualitative and quantitative research initiatives to uncover Member perspective
  • Use available insights and experience to identify key barriers and enablers along Member journeys
  • Synthesize insights, analytics, and business processes to provide a holistic view of the journey, including Member and Employee perspectives
  • Analyze and interpret research findings to provide actionable insights
  • Create and maintain Member journey maps that identify and serve as a repository for ongoing optimization
  • Work with cross-functional teams to develop journey optimization strategies, including pilot projects designed to evaluate impact
  • Understand and advise teams on best practices in pilot design and implementation

Collaboration & Communication

  • Work with cross-functional teams to prioritize tasks, balancing immediate and long-term needs with a focus on Member Experience.
  • Unite stakeholders around a common understanding of issues, setting clear goals for initiatives.
  • Collaborate across the organization to gain a better understanding of the needed capabilities, dependencies, and potential risks associated with optimization projects
  • Facilitate ideation and collaborative working sessions, both in person and virtual
  • Skilled at communicating with a range of internal audiences (e.g., front line, SLT/ELT etc), understand how to tailor content to match audience needs

Leadership

  • Facilitate ideation and collaborative working sessions, both in person and virtual
  • Act as internal champion for Member Experience perspective
  • Work closely with the Director, Member Experience Design to communicate recommendations and outcomes to key stakeholders and more broadly across the organization

Your Knowledge, Skills, and Abilities

  • Bachelor’s degree in business, economics, marketing, psychology, or related field with at least 5 years of working experience
  • Experienced in Human-Centered Design, Service Design, Applied Behavioural Science, User Experience Research or User Experience strategy
  • Experience with visual design tools is an asset; including ability to create design artifacts such as journey maps
  • Strong business sense along with strong analytical and problem-solving skills
  • Confident in leading cross-functional teams and managing complex projects
  • Proven track record of designing and delivering thoughtful solutions for Member pain points, and with imagining new experiences that benefit Members and business goals
  • Experience with qualitative and quantitative research methods
  • Ability to synthesize insights and analyses and preparing presentations for peers and leaders
  • Strong attention to detail and time management skills
  • Passionate about improving Member experience
  • Independent, self-motivated and enthusiastic
  • Experience in customer service management is an advantage.
  • Managing team delivery through Agile methods is a benefit.

Join us! Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
  • We provide you with the tools and technology needed to delight your candidates and clients.
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun.

Our story:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Our Commitment to You:Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-NM1
#LI-HYBRIDSkills : Facilitation: Some Knowledge
Customer Focus: Intermediate
Collaboration: IntermediateBehaviors : Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interestExperience : 5 years: Experienced in Human-Centered Design, Service Design, Applied Behavioural Science, User Experience Research or Member-relations

Customer Experience Associate – Upper Middle & Walker’s Line, Burlington (18.75 hours/weekly) – Scotiabank – Burlington, ON

Company: Scotiabank

Location: Burlington, ON

Expected salary:

Job date: Fri, 06 Dec 2024 23:08:54 GMT

Job description: Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills…, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…

Customer Experience Associate – Orion Gate, Brampton (26.25 hours/weekly) – Scotiabank – Brampton, ON

Company: Scotiabank

Location: Brampton, ON

Expected salary:

Job date: Fri, 06 Dec 2024 23:19:59 GMT

Job description: Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills…, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…

Customer Experience Associate – Orion Gate, Brampton (26.25 hours/weekly) – Scotiabank – Brampton, ON

Company: Scotiabank

Location: Brampton, ON

Expected salary:

Job date: Sat, 07 Dec 2024 02:47:26 GMT

Job description: Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills…, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…

Customer Experience Associate – Upper Middle & Walker’s Line, Burlington (18.75 hours/weekly) – Scotiabank – Burlington, ON

Company: Scotiabank

Location: Burlington, ON

Expected salary:

Job date: Sat, 07 Dec 2024 05:14:08 GMT

Job description: Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills…, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…

Sephora – Stage Experience Manager, Stores – Toronto, ON

Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 23:21:53 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 259304
Store Name/Number: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.

  • Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  • Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
  • Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
  • Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if…

  • You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora – Stage Experience Lead – Full Time – Kingston, ON

Company: Sephora

Location: Kingston, ON

Expected salary:

Job date: Sat, 07 Dec 2024 08:44:11 GMT

Job description: Job ID: 259310
Store Name/Number: ON-Cataraqui (0588)
Address: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora – Stage Experience Manager, Stores – Toronto, ON

Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 23:48:17 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 259304
Store Name/Number: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.

  • Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  • Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
  • Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
  • Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if…

  • You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora – Stage Experience Lead – Full Time – Kingston, ON

Company: Sephora

Location: Kingston, ON

Expected salary:

Job date: Fri, 06 Dec 2024 23:55:17 GMT

Job description: Job ID: 259310
Store Name/Number: ON-Cataraqui (0588)
Address: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
The Stage Experience Lead – Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora – Stage Experience Manager, Stores – Toronto, ON

Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Sat, 07 Dec 2024 23:25:44 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 259332
Store Name/Number: ON-Toronto Union Station (1526)
Address: 65 Front Street, Toronto, ON M5J 1E0, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.

  • Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  • Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
  • Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
  • Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if…

  • You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.