Paystone – Customer Success Manager – Gift & Loyalty (Bilingual) – London, ON

Company: Paystone

Location: London, ON

Expected salary:

Job date: Fri, 27 Jun 2025 03:25:41 GMT

Job description: Paystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We believe in a people-first philosophy, empowering our team members to grow and succeed through collaboration and innovation. Joining Paystone means being part of a culture that values professional development, meaningful work, and making a lasting impact on our customers and communities.Role OverviewWe are seeking a bilingual (fluent in both French and English) Customer Success Manager to play a vital role in ensuring our customers’ satisfaction and driving long-term success across our customer portfolio for our Datacandy Gift and Loyalty product. This role involves managing key accounts, fostering relationships, driving product adoption and client outcomes, overseeing contract renewals, and upselling new features. You will be a primary contact for our clients, addressing their needs and ensuring they derive maximum value from our solutions.Key Responsibilities:Customer Relationship Management – Build and maintain strong relationships with clients, acting as their primary point of contact for program success and strategic guidance.Agreement Renewals & Retention – Proactively manage contract renewals, ensuring high retention rates and minimizing churn through regular check-ins and value-driven conversations.Performance Analysis & Optimization – Monitor clients key metrics and provide data-driven recommendations to improve program effectiveness.Strategic Program Consulting – Advise clients on best practices for designing and refining their gift and loyalty programs to drive customer retention and revenue.Issue Resolution & Support Coordination – Work closely with internal support and product teams to troubleshoot issues and ensure a seamless client experience.Upselling & Expansion – Identify opportunities to grow accounts by introducing premium features or higher tier plansCross-functional Collaboration – Partner with sales, product, and marketing teams to align client needs with business objectives and contribute to product improvements.Client Training & Enablement – Educate clients on platform features, updates, and industry trends to ensure they maximize the value of their loyalty programs.Market Research & Industry Trends – Stay up to date with industry developments, competitor offerings, and emerging loyalty trends to provide valuable insights to clients and internal teams.Qualifications:University degree or college diploma in Business, IT, or a related field.Minimum of 3 years in customer success or account managementAccount & Relationship Management – Ability to develop strong, long-term relationships with clients and act as a trusted advisorCommunication & Interpersonal skills – Excellent verbal and written communication skills to deliver compelling presentations, training sessions, and strategic recommendations.Sales & Negotiation skills – Persuasive skills to upsell and cross sell products/services, ability to negotiate contract renewals and pricing.Organization & time management – Manage multiple accounts, projects and deadlines. Prioritize tasks, client and internal needs while keeping accurate records of interactions and performance metrics.Data Analysis & Performance Reporting – Ability to analyze program performance metrics (e.g., customer engagement, redemption rates, ROI) and present actionable insights using tools like Google Sheet, slides and Looker.Technical & Product knowledge – Experience with Gift Card, Loyalty, POS, eCommerce, Online Ordering and/or MarTech tools a plusLanguage Requirement: Must be fluent in both French and English.Recruitment ProcessInitial Screening Interview
Conducted by a member of our People Experience team to learn more about your background, experience, and career goals.French Language Assessment
An evaluation of your written and spoken French proficiency. This stage may occur before or after the initial screening interview depending on availability and scheduling.Hiring Manager Interview
A deep dive into your technical skills, sales operations experience, and cultural alignment with the team and organization.Peer Interview
Meet with members of the team to assess your collaboration and communication style in a more informal setting.Perks & BenefitsCompensation tied to market dataWe reward for contributionFlexible Time-offWe’re committed to career developmentFull time remote workOur MissionBy joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.Curious?Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.Come check us out!!
paystone.com
datacandy.com
get.nicejob.comAbout UsPaystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company’s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, Edo Japan, Global Pet Foods, MTY Food Group, Kernels Popcorn, and many others. Paystone’s solutions are used at over 35,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.

Senior Category Manager, Gift Cards – Loblaw – Toronto, ON

Company: Loblaw

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Jun 2025 06:55:00 GMT

Job description: Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.When you hire great people, great things can happen.PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.The Senior Product Manager, Gift Cards will own category initiatives for the Gift of Choice (GOC) program available in Loblaw banner stores. The GOC brand is Canada’s go-to destination for all in-store and digital gift card needs, including our very own President’s Choice gift cards. The Senior Manager will have a dedicated focus on flawless in-store execution through the development, execution, and on-time delivery of all category programs. This candidate must also proactively seek out new opportunities and make data-driven recommendations to improve category performance. This Senior Manager is also responsible for building and fostering relationships with key stakeholders at corporate level (Store Operators & Front-End teams) to ensure category buy-in and store support. This role will have 1 direct report with core functions of the job including the following:What You’ll Do

  • Lead day-to-day execution of category priorities for both 3rd party and President’s Choice gift card programs.
  • Develop and implement store merchandising and fixturing strategies in partnership with Loblaw Properties and Store Operations teams.
  • Own project timelines for merchandising programs, including new fixture rollouts, store pilots, and planogram updates.
  • Manage relationships with key external partners including card distributors, processors, call centres, and fraud/risk vendors.
  • Ensure ongoing support from all third-party vendors to execute category strategy with dedicated focus on inventory management, merchandising, fixture productions & rollouts, promotions, digital enhancements, and fraud mitigation
  • Build and manage relationships with key internal stakeholders including store operators, district managers, front end, and loss prevention teams.
  • Manage product lifecycle including card listing and de-listing, pricing/costing updates, and management and communication of IT releases
  • Lead operational delivery of PC Bulk and Retail gift card programs including inventory forecasting, purchase orders, payment processing, and vendor performance.
  • Support category marketing efforts by developing promotional demand plans and managing seasonal inventory readiness.
  • Serve as the business unit’s subject matter expert on IT and digital projects, providing input on technical requirements and representing category needs in cross-functional planning.
  • Drive continuous improvement across category processes to streamline execution and unlock capacity for growth-driving initiatives.
  • Coach and manage a direct report to deliver executional tasks, store audits, and category updates.
  • Build strong relationships with key stakeholders across the organization, including Store Operations, Loss Prevention, Finance, Marketing, and IT.
  • Deliver updates and business performance insights to internal stakeholders through clear, concise presentations and reporting.

What You’ll Need

  • 5–7 years of experience in category management, merchandising, retail operations, or CPG.
  • University degree in Business, Commerce, Marketing, or a related field.
  • Demonstrated ability to lead cross-functional projects and manage external vendors.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Proven ability to manage timelines, priorities, and multiple stakeholders.
  • Proficiency in data management, analysis, and visualization using spreadsheets
  • Experience managing or mentoring junior team members is preferred.
  • Comfortable navigating ambiguity and making proactive decisions
  • Excellent communication skills with the ability to influence across all levels of the organization.
  • SAP experience is an asset

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #SS #ON

Job Summary: Senior Product Manager, Gift Cards at PC Financial

PC Financial is seeking a Senior Product Manager for its Gift of Choice program, focused on enhancing the gift card offerings in Loblaw stores. This role involves driving category initiatives, ensuring effective in-store execution, and fostering relationships with internal and external stakeholders. Key responsibilities include managing merchandising strategies, project timelines, vendor relationships, inventory management, and product lifecycles.

The ideal candidate should have 5–7 years of experience in category management or retail operations, strong analytical skills, and the ability to lead cross-functional projects. A university degree in a relevant field is required, and experience mentoring junior staff is preferred.

PC Financial values diversity and encourages applications from various backgrounds, and accommodations are available for those with disabilities.

Important Note: All referred applicants need to go through Workday via a current employee before applying.

Senior Product Manager, Gift Cards – Loblaw – Toronto, ON

Company: Loblaw

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Jun 2025 04:30:53 GMT

Job description: Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.When you hire great people, great things can happen.PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.The Senior Product Manager, Gift Cards will own category initiatives for the Gift of Choice (GOC) program available in Loblaw banner stores. The GOC brand is Canada’s go-to destination for all in-store and digital gift card needs, including our very own President’s Choice gift cards. The Senior Manager will have a dedicated focus on flawless in-store execution through the development, execution, and on-time delivery of all category programs. This candidate must also proactively seek out new opportunities and make data-driven recommendations to improve category performance. This Senior Manager is also responsible for building and fostering relationships with key stakeholders at corporate level (Store Operators & Front-End teams) to ensure category buy-in and store support. This role will have 1 direct report with core functions of the job including the following:What You’ll Do

  • Lead day-to-day execution of category priorities for both 3rd party and President’s Choice gift card programs.
  • Develop and implement store merchandising and fixturing strategies in partnership with Loblaw Properties and Store Operations teams.
  • Own project timelines for merchandising programs, including new fixture rollouts, store pilots, and planogram updates.
  • Manage relationships with key external partners including card distributors, processors, call centres, and fraud/risk vendors.
  • Ensure ongoing support from all third-party vendors to execute category strategy with dedicated focus on inventory management, merchandising, fixture productions & rollouts, promotions, digital enhancements, and fraud mitigation
  • Build and manage relationships with key internal stakeholders including store operators, district managers, front end, and loss prevention teams.
  • Manage product lifecycle including card listing and de-listing, pricing/costing updates, and management and communication of IT releases
  • Lead operational delivery of PC Bulk and Retail gift card programs including inventory forecasting, purchase orders, payment processing, and vendor performance.
  • Support category marketing efforts by developing promotional demand plans and managing seasonal inventory readiness.
  • Serve as the business unit’s subject matter expert on IT and digital projects, providing input on technical requirements and representing category needs in cross-functional planning.
  • Drive continuous improvement across category processes to streamline execution and unlock capacity for growth-driving initiatives.
  • Coach and manage a direct report to deliver executional tasks, store audits, and category updates.
  • Build strong relationships with key stakeholders across the organization, including Store Operations, Loss Prevention, Finance, Marketing, and IT.
  • Deliver updates and business performance insights to internal stakeholders through clear, concise presentations and reporting.

What You’ll Need

  • 5–7 years of experience in category management, merchandising, retail operations, or CPG.
  • University degree in Business, Commerce, Marketing, or a related field.
  • Demonstrated ability to lead cross-functional projects and manage external vendors.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Proven ability to manage timelines, priorities, and multiple stakeholders.
  • Proficiency in data management, analysis, and visualization using spreadsheets
  • Experience managing or mentoring junior team members is preferred.
  • Comfortable navigating ambiguity and making proactive decisions
  • Excellent communication skills with the ability to influence across all levels of the organization.
  • SAP experience is an asset

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #SS #ON

Summary of Job Posting for Senior Product Manager, Gift Cards at PC Financial:

Application Process:

  • Referred applicants must be submitted by a current Loblaw employee through Workday.

Company Overview:

  • PC Financial aims to simplify and enhance everyday financial transactions for Canadians, serving over 3 million customers and upholding values of Care, Ownership, Respect, and Excellence.

Role Overview:

  • The Senior Product Manager will manage initiatives for the Gift of Choice (GOC) program, focusing on gift card offerings in Loblaw stores.
  • Responsibilities include:
    • Overseeing category execution for gift card programs.
    • Collaborating on merchandising strategies and rollouts.
    • Managing relationships with external partners and internal stakeholders.
    • Delivering marketing support and managing product lifecycles.
    • Ensuring data-driven decision-making and continuous improvement in processes.

Qualifications:

  • 5–7 years in category management, merchandising, or retail operations.
  • University degree in Business or related field.
  • Strong analytical, communication, and project management skills.
  • Experience with SAP and managing junior team members is preferred.

Diversity and Inclusion:

  • PC Financial values diversity and encourages applications from all backgrounds, offering accommodations as needed.

Conclusion:

  • The role seeks a collaborative leader to drive gift card category performance and foster relationships across the organization, contributing to innovation and growth.

Software Development Engineer, Gift Card Tech – Amazon – Vancouver, BC

Company: Amazon

Location: Vancouver, BC

Expected salary:

Job date: Thu, 24 Apr 2025 23:32:19 GMT

Job description: , and latency. About the team Gift Cards is a multi-billion-dollar business at the convergence of e-commerce, web marketing… for the giver. We are responsible for creating, enhancing, merchandising and marketing multiple products sold globally through…

Paystone – Customer Success Manager – Gift & Loyalty – London, ON

Company: Paystone

Location: London, ON

Expected salary:

Job date: Sat, 05 Apr 2025 04:04:53 GMT

Job description: Paystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We believe in a people-first philosophy, empowering our team members to grow and succeed through collaboration and innovation. Joining Paystone means being part of a culture that values professional development, meaningful work, and making a lasting impact on our customers and communities.Role OverviewWe are seeking a Customer Success Manager to play a vital role in ensuring our customers’ satisfaction and driving long-term success across our customer portfolio for our Datacandy Gift and Loyalty product. This role involves managing key accounts, fostering relationships, driving product adoption and client outcomes, overseeing contract renewals, and upselling new features. You will be a primary contact for our clients, addressing their needs and ensuring they derive maximum value from our solutions.Key Responsibilities:Customer Relationship Management – Build and maintain strong relationships with clients, acting as their primary point of contact for program success and strategic guidance.Agreement Renewals & Retention – Proactively manage contract renewals, ensuring high retention rates and minimizing churn through regular check-ins and value-driven conversations.Performance Analysis & Optimization – Monitor clients key metrics and provide data-driven recommendations to improve program effectiveness.Strategic Program Consulting – Advise clients on best practices for designing and refining their gift and loyalty programs to drive customer retention and revenue.Issue Resolution & Support Coordination – Work closely with internal support and product teams to troubleshoot issues and ensure a seamless client experience.Upselling & Expansion – Identify opportunities to grow accounts by introducing premium features or higher tier plansCross-functional Collaboration – Partner with sales, product, and marketing teams to align client needs with business objectives and contribute to product improvements.Client Training & Enablement – Educate clients on platform features, updates, and industry trends to ensure they maximize the value of their loyalty programs.Market Research & Industry Trends – Stay up to date with industry developments, competitor offerings, and emerging loyalty trends to provide valuable insights to clients and internal teams.Qualifications:University degree or college diploma in Business, IT, or a related field.Minimum of 3 years in customer success or account management Account & Relationship Management – Ability to develop strong, long-term relationships with clients and act as a trusted advisorCommunication & Interpersonal skills – Excellent verbal and written communication skills to deliver compelling presentations, training sessions, and strategic recommendations.Sales & Negotiation skills – Persuasive skills to upsell and cross sell products/services, ability to negotiate contract renewals and pricing.Organization & time management – Manage multiple accounts, projects and deadlines. Prioritize tasks, client and internal needs while keeping accurate records of interactions and performance metrics.Data Analysis & Performance Reporting – Ability to analyze program performance metrics (e.g., customer engagement, redemption rates, ROI) and present actionable insights using tools like Google Sheet, slides and Looker.Technical & Product knowledge – Experience with Gift Card, Loyalty, POS, eCommerce, Online Ordering and/or MarTech tools a plusPerks & BenefitsCompensation tied to market dataWe reward for contributionFlexible Time-offWe’re committed to career developmentFull time remote workOur MissionBy joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.Curious?Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.Come check us out!!paystone.comdatacandy.comget.nicejob.comAbout UsPaystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company’s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, Edo Japan, Global Pet Foods, MTY Food Group, Kernels Popcorn, and many others. Paystone’s solutions are used at over 35,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**

Staff Accountant – Gift Card Operations – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 23:56:26 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Staff Accountant – Gift Card OperationsThis position supports the administration of the Four Seasons Corporate gift card and accommodation credit programs. The Staff Accountant is responsible for transaction processing, accounting and reconciliation, analysis, reporting and other administrative duties, including receivables and payables as required.The Staff Accountant is also responsible for order fulfilment and customer support as well as controls and fraud prevention.What You’ll Be Doing:Transaction Processing and Administration

  • Facilitate multi-currency gift card sales and guest services across all channels: hotels, sales office, online, e-commerce and direct bulk orders.
  • Execute all physical and digital gift card and accommodation credits activations, adjustments, and redemptions; manage shipping and inventory.
  • Handle customers, guests, owners and hotels inquiries with professionalism, commensurate with Four Seasons service standards.
  • Establish and communicate operational policies and procedures to properties.
  • Develop and ensure strong internal controls and fraud prevention; support Internal Audit investigation of gift card misuse / fraud, as required.
  • Foster positive working relationships with external business partners: Givex, Buyatab, American Express.

Accounting, Journal Entries and Reconciliation

  • Prepare monthly GL journal entries from source data for gift card and accommodation credit transactions.
  • Perform timely account reconciliations on Blackline.
  • Drive continuous process improvement; streamline and automate routine accounting tasks.
  • Perform periodic audit of source data, as required.
  • Provide budget and forecast of gift card program revenues and expenses.
  • Document and maintain accounting models to ensure transactions are properly recorded; update Accounting Policy Manual as required.

Analysis and Business Development

  • Analyze gift card transaction data to identify trends, issues and opportunities– “own the numbers”.
  • Develop and produce monthly gift card sales and redemption reports and Key Performance Indicators (KPIs) to support key business insights and decisions.
  • Espouse an entrepreneurial spirit – develop business case and execute direct retail, e-commerce and B2B marketing and/or sales opportunities (e.g. corporate rewards, credit card affiliation, festive promotions).
  • Proactively lead or participate in team and department projects.

Accounts Receivables and Accounts Payables

  • Support Account Receivables tasks including cash deposit and matching, billing, outstanding account follow up and collections.
  • Review unidentified receipts “on-account” to ensure all unallocated cash are properly matched against invoices prior to month end reporting.
  • Support Account Payables tasks including payment reconciliation.

What You Bring:

  • 3 – 4 years of accounting work experience.
  • Completion or working towards professional accounting designation or MBA.
  • University degree with Accounting, Finance or Business focus.
  • Experience and knowledge of a computerized GL / accounting system (experience with SUN is an asset).
  • Microsoft Excel (Intermediate to Advanced), Word, SharePoint, PowerBI, Dodeca.
  • Working competence in a second language would be an asset.

Key Skills/Who You Are:

  • Exhibit strong business acumen and analytical and quantitative skills.
  • Able to handle customer service inquiries and issues with professionalism.
  • Strong oral and written communication.
  • Ability to work under pressure and meet various deadlines in a fast-paced environment.
  • Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
  • Strong analytical, organizational and problem-solving skills.
  • Detail-oriented with high level of accuracy.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company with a global presence. They are committed to creating exceptional experiences for their guests, residents, and partners. At Four Seasons, they prioritize their people and believe in treating everyone with respect and creating connections that last a lifetime. The company is also dedicated to supporting cancer research and promoting diversity and inclusion. The Staff Accountant position at Four Seasons involves managing the company’s gift card operations, including transaction processing, accounting, reconciliation, analysis, reporting, and customer support. The ideal candidate should have accounting experience, strong analytical skills, and the ability to work under pressure. The role will be a hybrid working model, requiring three days per week in the Four Seasons Corporate Office in Toronto, Ontario.

Gift Card Operational Support Specialist (Contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 13 Mar 2025 00:33:59 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and proactive Gift Card Operational Support Specialist to join our team as a contractor until the end of December 2025. This role is critical in ensuring the smooth day-to-day operations of our gift card program, including both physical and digital gift cards. The ideal candidate will be responsible for managing operational processes, troubleshooting issues, coordinating with internal and external stakeholders, and supporting the growth and success of the gift card program.Key Responsibilities:Operational Support:

  • Oversee the end-to-end operational processes for physical and digital gift cards, ensuring accuracy and efficiency.
  • Monitor gift card inventory levels (physical cards) and coordinate replenishment with vendors and retail partners.
  • Ensure timely activation and deactivation of gift cards across all platforms.

Troubleshooting and Issue Resolution:

  • Investigate and resolve gift card-related issues, including activation errors, balance discrepancies, and redemption problems.
  • Act as the primary point of contact for customer service teams to address escalated gift card inquiries.
  • Collaborate with IT and third-party vendors to resolve technical issues related to gift card systems.

Reporting and Analysis:

  • Generate and maintain regular reports on gift card sales, redemptions, and inventory.
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Provide insights and recommendations to the Gift Card Manager to optimize program performance.

Collaboration and Communication:

  • Work closely with internal teams (e.g., marketing, finance, IT) and external partners (e.g., retailers, vendors) to support gift card initiatives.
  • Assist in the implementation of new gift card programs, features, or updates.
  • Support marketing campaigns and promotions involving gift cards, ensuring operational readiness.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).

Experience:

  • 2+ years of experience in operations, customer support, or a related role, preferably in the gift card, retail, or e-commerce industry.
  • Experience with gift card platforms, payment systems, or inventory management is a plus.

Skills:

  • Strong problem-solving and analytical skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting tools.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams and external partners.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.

Key Competencies:

  • Customer-focused mindset with a commitment to delivering high-quality support.
  • Proactive and resourceful in identifying and resolving issues.
  • Team player with the ability to collaborate across departments.
  • Adaptable to changing priorities and business needs.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a Gift Card Operational Support Specialist to join their team on a contract basis. This role involves overseeing the day-to-day operations of their gift card program, troubleshooting issues, and supporting program growth. The ideal candidate should have experience in operations, customer support, or a related role, and possess strong problem-solving and analytical skills. The company offers a flexible working environment, including hybrid remote work options, along with other perks such as subsidized lunches and weekly tech sessions. Rakuten Kobo Inc. is committed to providing equal opportunities and offers accommodation for candidates with disabilities during the selection process.

Gift Shop Supervisor – Davidson Hospitality Group – Orlando, FL

Company: Davidson Hospitality Group

Location: Orlando, FL

Expected salary:

Job date: Sat, 22 Feb 2025 05:29:29 GMT

Job description: The job involves developing and implementing strategies to increase sales and revenue for a business. This includes working closely with management to plan promotions, events, and marketing campaigns to attract more customers. The role also involves handling guest inquiries and providing excellent customer service to ensure a positive experience for all customers. The ideal candidate for this position will have strong communication skills, a creative mindset, and the ability to work collaboratively with a team to achieve sales goals.

Gift Shop Supervisor – Margaritaville Resort Orlando – Orlando, FL

Company: Margaritaville Resort Orlando

Location: Orlando, FL

Expected salary:

Job date: Sun, 23 Feb 2025 07:13:08 GMT

Job description: The Merchandising Specialist is responsible for developing and implementing merchandising strategies to maximize sales. This role involves collaborating with management to plan promotions, events, and marketing strategies to drive customer engagement and increase revenue. The ideal candidate has a strong understanding of consumer behavior and trends, as well as the ability to analyze data and track the success of various initiatives. Additionally, the Merchandising Specialist must possess excellent communication and interpersonal skills to effectively work with cross-functional teams and external partners.