Company: Paystone
Location: London, ON
Expected salary:
Job date: Sat, 05 Apr 2025 04:04:53 GMT
Job description: Paystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We believe in a people-first philosophy, empowering our team members to grow and succeed through collaboration and innovation. Joining Paystone means being part of a culture that values professional development, meaningful work, and making a lasting impact on our customers and communities.Role OverviewWe are seeking a Customer Success Manager to play a vital role in ensuring our customers’ satisfaction and driving long-term success across our customer portfolio for our Datacandy Gift and Loyalty product. This role involves managing key accounts, fostering relationships, driving product adoption and client outcomes, overseeing contract renewals, and upselling new features. You will be a primary contact for our clients, addressing their needs and ensuring they derive maximum value from our solutions.Key Responsibilities:Customer Relationship Management – Build and maintain strong relationships with clients, acting as their primary point of contact for program success and strategic guidance.Agreement Renewals & Retention – Proactively manage contract renewals, ensuring high retention rates and minimizing churn through regular check-ins and value-driven conversations.Performance Analysis & Optimization – Monitor clients key metrics and provide data-driven recommendations to improve program effectiveness.Strategic Program Consulting – Advise clients on best practices for designing and refining their gift and loyalty programs to drive customer retention and revenue.Issue Resolution & Support Coordination – Work closely with internal support and product teams to troubleshoot issues and ensure a seamless client experience.Upselling & Expansion – Identify opportunities to grow accounts by introducing premium features or higher tier plansCross-functional Collaboration – Partner with sales, product, and marketing teams to align client needs with business objectives and contribute to product improvements.Client Training & Enablement – Educate clients on platform features, updates, and industry trends to ensure they maximize the value of their loyalty programs.Market Research & Industry Trends – Stay up to date with industry developments, competitor offerings, and emerging loyalty trends to provide valuable insights to clients and internal teams.Qualifications:University degree or college diploma in Business, IT, or a related field.Minimum of 3 years in customer success or account management Account & Relationship Management – Ability to develop strong, long-term relationships with clients and act as a trusted advisorCommunication & Interpersonal skills – Excellent verbal and written communication skills to deliver compelling presentations, training sessions, and strategic recommendations.Sales & Negotiation skills – Persuasive skills to upsell and cross sell products/services, ability to negotiate contract renewals and pricing.Organization & time management – Manage multiple accounts, projects and deadlines. Prioritize tasks, client and internal needs while keeping accurate records of interactions and performance metrics.Data Analysis & Performance Reporting – Ability to analyze program performance metrics (e.g., customer engagement, redemption rates, ROI) and present actionable insights using tools like Google Sheet, slides and Looker.Technical & Product knowledge – Experience with Gift Card, Loyalty, POS, eCommerce, Online Ordering and/or MarTech tools a plusPerks & BenefitsCompensation tied to market dataWe reward for contributionFlexible Time-offWe’re committed to career developmentFull time remote workOur MissionBy joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.Curious?Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.Come check us out!!paystone.comdatacandy.comget.nicejob.comAbout UsPaystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company’s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, Edo Japan, Global Pet Foods, MTY Food Group, Kernels Popcorn, and many others. Paystone’s solutions are used at over 35,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**
Staff Accountant – Gift Card Operations – Four Seasons Hotels – Toronto, ON
Company: Four Seasons Hotels
Location: Toronto, ON
Expected salary:
Job date: Sat, 29 Mar 2025 23:56:26 GMT
Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Staff Accountant – Gift Card OperationsThis position supports the administration of the Four Seasons Corporate gift card and accommodation credit programs. The Staff Accountant is responsible for transaction processing, accounting and reconciliation, analysis, reporting and other administrative duties, including receivables and payables as required.The Staff Accountant is also responsible for order fulfilment and customer support as well as controls and fraud prevention.What You’ll Be Doing:Transaction Processing and Administration
- Facilitate multi-currency gift card sales and guest services across all channels: hotels, sales office, online, e-commerce and direct bulk orders.
- Execute all physical and digital gift card and accommodation credits activations, adjustments, and redemptions; manage shipping and inventory.
- Handle customers, guests, owners and hotels inquiries with professionalism, commensurate with Four Seasons service standards.
- Establish and communicate operational policies and procedures to properties.
- Develop and ensure strong internal controls and fraud prevention; support Internal Audit investigation of gift card misuse / fraud, as required.
- Foster positive working relationships with external business partners: Givex, Buyatab, American Express.
Accounting, Journal Entries and Reconciliation
- Prepare monthly GL journal entries from source data for gift card and accommodation credit transactions.
- Perform timely account reconciliations on Blackline.
- Drive continuous process improvement; streamline and automate routine accounting tasks.
- Perform periodic audit of source data, as required.
- Provide budget and forecast of gift card program revenues and expenses.
- Document and maintain accounting models to ensure transactions are properly recorded; update Accounting Policy Manual as required.
Analysis and Business Development
- Analyze gift card transaction data to identify trends, issues and opportunities– “own the numbers”.
- Develop and produce monthly gift card sales and redemption reports and Key Performance Indicators (KPIs) to support key business insights and decisions.
- Espouse an entrepreneurial spirit – develop business case and execute direct retail, e-commerce and B2B marketing and/or sales opportunities (e.g. corporate rewards, credit card affiliation, festive promotions).
- Proactively lead or participate in team and department projects.
Accounts Receivables and Accounts Payables
- Support Account Receivables tasks including cash deposit and matching, billing, outstanding account follow up and collections.
- Review unidentified receipts “on-account” to ensure all unallocated cash are properly matched against invoices prior to month end reporting.
- Support Account Payables tasks including payment reconciliation.
What You Bring:
- 3 – 4 years of accounting work experience.
- Completion or working towards professional accounting designation or MBA.
- University degree with Accounting, Finance or Business focus.
- Experience and knowledge of a computerized GL / accounting system (experience with SUN is an asset).
- Microsoft Excel (Intermediate to Advanced), Word, SharePoint, PowerBI, Dodeca.
- Working competence in a second language would be an asset.
Key Skills/Who You Are:
- Exhibit strong business acumen and analytical and quantitative skills.
- Able to handle customer service inquiries and issues with professionalism.
- Strong oral and written communication.
- Ability to work under pressure and meet various deadlines in a fast-paced environment.
- Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
- Strong analytical, organizational and problem-solving skills.
- Detail-oriented with high level of accuracy.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Four Seasons is a luxury hotel management company with a global presence. They are committed to creating exceptional experiences for their guests, residents, and partners. At Four Seasons, they prioritize their people and believe in treating everyone with respect and creating connections that last a lifetime. The company is also dedicated to supporting cancer research and promoting diversity and inclusion. The Staff Accountant position at Four Seasons involves managing the company’s gift card operations, including transaction processing, accounting, reconciliation, analysis, reporting, and customer support. The ideal candidate should have accounting experience, strong analytical skills, and the ability to work under pressure. The role will be a hybrid working model, requiring three days per week in the Four Seasons Corporate Office in Toronto, Ontario.
Gift Card Operational Support Specialist (Contract) – Rakuten Kobo – Toronto, ON
Company: Rakuten Kobo
Location: Toronto, ON
Expected salary:
Job date: Thu, 13 Mar 2025 00:33:59 GMT
Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and proactive Gift Card Operational Support Specialist to join our team as a contractor until the end of December 2025. This role is critical in ensuring the smooth day-to-day operations of our gift card program, including both physical and digital gift cards. The ideal candidate will be responsible for managing operational processes, troubleshooting issues, coordinating with internal and external stakeholders, and supporting the growth and success of the gift card program.Key Responsibilities:Operational Support:
- Oversee the end-to-end operational processes for physical and digital gift cards, ensuring accuracy and efficiency.
- Monitor gift card inventory levels (physical cards) and coordinate replenishment with vendors and retail partners.
- Ensure timely activation and deactivation of gift cards across all platforms.
Troubleshooting and Issue Resolution:
- Investigate and resolve gift card-related issues, including activation errors, balance discrepancies, and redemption problems.
- Act as the primary point of contact for customer service teams to address escalated gift card inquiries.
- Collaborate with IT and third-party vendors to resolve technical issues related to gift card systems.
Reporting and Analysis:
- Generate and maintain regular reports on gift card sales, redemptions, and inventory.
- Analyze data to identify trends, issues, and opportunities for improvement.
- Provide insights and recommendations to the Gift Card Manager to optimize program performance.
Collaboration and Communication:
- Work closely with internal teams (e.g., marketing, finance, IT) and external partners (e.g., retailers, vendors) to support gift card initiatives.
- Assist in the implementation of new gift card programs, features, or updates.
- Support marketing campaigns and promotions involving gift cards, ensuring operational readiness.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).
Experience:
- 2+ years of experience in operations, customer support, or a related role, preferably in the gift card, retail, or e-commerce industry.
- Experience with gift card platforms, payment systems, or inventory management is a plus.
Skills:
- Strong problem-solving and analytical skills.
- Excellent attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting tools.
- Strong communication and interpersonal skills to work effectively with cross-functional teams and external partners.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
Key Competencies:
- Customer-focused mindset with a commitment to delivering high-quality support.
- Proactive and resourceful in identifying and resolving issues.
- Team player with the ability to collaborate across departments.
- Adaptable to changing priorities and business needs.
The Perks:
- Flexible hours and hybrid remote working environment
- Subsidized in-office lunches
- Weekly Kobo Tech University sessions
- Dog friendly office
About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND
Rakuten Kobo Inc. is looking for a Gift Card Operational Support Specialist to join their team on a contract basis. This role involves overseeing the day-to-day operations of their gift card program, troubleshooting issues, and supporting program growth. The ideal candidate should have experience in operations, customer support, or a related role, and possess strong problem-solving and analytical skills. The company offers a flexible working environment, including hybrid remote work options, along with other perks such as subsidized lunches and weekly tech sessions. Rakuten Kobo Inc. is committed to providing equal opportunities and offers accommodation for candidates with disabilities during the selection process.
Gift Shop Supervisor – Davidson Hospitality Group – Orlando, FL
Company: Davidson Hospitality Group
Location: Orlando, FL
Expected salary:
Job date: Sat, 22 Feb 2025 05:29:29 GMT
Job description: The job involves developing and implementing strategies to increase sales and revenue for a business. This includes working closely with management to plan promotions, events, and marketing campaigns to attract more customers. The role also involves handling guest inquiries and providing excellent customer service to ensure a positive experience for all customers. The ideal candidate for this position will have strong communication skills, a creative mindset, and the ability to work collaboratively with a team to achieve sales goals.
Gift Shop Supervisor – Margaritaville Resort Orlando – Orlando, FL
Company: Margaritaville Resort Orlando
Location: Orlando, FL
Expected salary:
Job date: Sun, 23 Feb 2025 07:13:08 GMT
Job description: The Merchandising Specialist is responsible for developing and implementing merchandising strategies to maximize sales. This role involves collaborating with management to plan promotions, events, and marketing strategies to drive customer engagement and increase revenue. The ideal candidate has a strong understanding of consumer behavior and trends, as well as the ability to analyze data and track the success of various initiatives. Additionally, the Merchandising Specialist must possess excellent communication and interpersonal skills to effectively work with cross-functional teams and external partners.
Account Manager I, Gift Team – InComm Payments – Montreal, QC – Mississauga, ON
Company: InComm Payments
Location: Montreal, QC – Mississauga, ON
Expected salary:
Job date: Sun, 15 Dec 2024 00:51:26 GMT
Job description: our or connecting with us on , , , , or . About This Opportunity The Account Manager supporting our Gift products will drive… to maintain a positive flow of inventory Qualifications 3+ years’ relevant B2B client facing Account Management and/or Project…
Product Manager Gift Cards – Sobeys – Mississauga, ON
Company: Sobeys
Location: Mississauga, ON
Expected salary:
Job date: Tue, 26 Nov 2024 23:13:01 GMT
Job description: and through our digital platforms. The successful candidate should have an entrepreneurial and growth mindset, strategic… to develop and execute on Empire’s gift sard strategies. Our ambition is to grow gift cards across our stores and digital…
Product Manager Gift Cards – Sobeys – Mississauga, ON
Company: Sobeys
Location: Mississauga, ON
Expected salary:
Job date: Wed, 27 Nov 2024 08:24:26 GMT
Job description: gift card sales in-store and through our digital platforms. The successful candidate should have an entrepreneurial… across our stores and digital platforms to further establish gift cards as a key contributor of growth for the organization…
Gift Card & Financial Services Manager – Sobeys – Mississauga, ON
Company: Sobeys
Location: Mississauga, ON
Expected salary:
Job date: Sat, 23 Nov 2024 23:01:16 GMT
Job description: and through our digital platforms. The successful candidate should have an entrepreneurial and growth mindset, strategic… to develop and execute on Empire’s gift sard strategies. Our ambition is to grow gift cards across our stores and digital…
Gift Card & Financial Services Manager – Sobeys – Mississauga, ON
Company: Sobeys
Location: Mississauga, ON
Expected salary:
Job date: Sun, 24 Nov 2024 03:27:08 GMT
Job description: gift card sales in-store and through our digital platforms. The successful candidate should have an entrepreneurial… across our stores and digital platforms to further establish gift cards as a key contributor of growth for the organization…