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Company: Ipsos
Location: Toronto, ON
Job description: Job Description:
We have an exciting Executive Vice President opportunity, with a focus on customer and employee experience. In this role, you will report to the CEO and help drive the vision and strategic plan for approximately $15M+ business portfolio. You will leverage your deep industry knowledge and network to scale our business even faster, attract the very best talent and accelerate our growth by delivering measurable client business impact and best-in-class employee experience.
What makes this role important at Ipsos?
Are you a transformational leader who is intellectually curious, highly collaborative, deeply creative, and results driven? Then Ipsos may be your new home.
We leverage data to deliver groundbreaking insights to assist clients in making faster, smarter, and bolder business decisions. Ipsos is one of the world’s largest market research companies with a mission to provide true understanding of society, markets, and people and has been recognized for the past three consecutive years as the No. 1 Most Innovative Market Research Company by the GRIT Top 50 report.
If you are passionate about making true client impact, have a track record in driving strategic growth, proven success in building high performing, diverse A-teams, and can motivate and engage talent to reach their highest potential – then you should not miss this opportunity.
What you can expect to be doing:
Talent & Team Management
- Personify the One Ipsos model to work in close collaboration with the other Business Lines, Operations, and Support Teams to maximize our overall North America and Global company success
- Role model our leadership behaviors and Ipsos Values (Integrity, Curiosity, Collaboration, Entrepreneurial Spirit, Client First), to develop our next generation of leaders through continuous coaching and development to ensure continuity in succession plans for critical roles
- Build a continuous pipeline of A-players as potential candidates for the most critical roles to strengthen our critical talent capabilities for our future
- Communicate and engage with employees at all levels to inspire and create confidence
- Partner with HR on leading organizational change and activating employee engagement strategies
Client
- Create account growth strategies for key clients that will drive revenue year over year via repeat business. Prioritize client relationship efforts with the greatest ROI, strengthening ties with influencers/decision makers within client organizations
- Design and deliver scalable sales enablement programs (including Syndicated) to effectively position our customer and employee experience capabilities with clients and prospects
- Oversee and review major proposals for new research projects and programs, ensuring they are thoughtfully designed, competitively priced, and effectively pitched to clients for high win rates
- Plan and effectively execute a programmatic approach to grow our business within underpenetrated accounts and overall sectors
- Collaborate with other service lines and the Client organization, to position our offering in an integrated and coordinated way and to address C-Level clients’ end-to-end business problems, in a differentiated way vs. our competitors
- Develop strong relationships with not only our clients, but our external technology partners to deliver optimized CX and EX solutions to our combined clients to drive action and change within organizations. A strong working knowledge of various technology platforms is strongly recommended.
Offer & Delivery
- Develop innovative solutions in collaboration with leading edge clients, partners and global services line teams to create future-proofed, highly differentiated offerings and scalable capabilities
- Identify opportunities to remove complexity, drive efficiency, and increase profitability to fund innovation for accelerated growth
- Provide thought leadership, partner with our marketing team on representing Ipsos at conferences, networking events and in the media)
This might be the job for you if you have:
- Minimum 10 years’ experience including:
- Client relationship management
- Business management
- Project management
- People management
- Success in a general management role of similar size and scope
- Strong team leadership skills with experience in mentoring and developing leaders and their teams
- A strong understanding of the offerings of our technology partners and their offerings
- Deep experience and understanding of strategic market research (qual and quant), including Syndicated; a plus if you have experience in a range of industries, clients and programs
- Experience in financial management, financial reporting, and forecasting
- Business development, pricing, RFP, and pitch review skills
- Exceptional client service focus with the ability to confidently act as a trusted advisor/partner with executives and client contacts
- Ability to innovate and implement creative business solutions for growth and development
- Ability to think strategically in terms of clients’ business, as well as opportunities for Ipsos to grow its business
- Highly motivated, self-directed and possess a driven personality capable of working within tight deadlines
- Excellent interpersonal skills and a collaborative management style
- Superior organizational skills, including ability to manage and delegate work effectively
- Ability to prioritize based on scale of impact
- Excellent written and verbal communication skills
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AE1 #LI-Hybrid
About Us:
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!
About the Team:
Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
The job description is for an Executive Vice President role at Ipsos, a market research company. The role involves focusing on customer and employee experience, driving the vision and strategic plan for a $15M+ business portfolio, and leveraging industry knowledge to accelerate growth. Key responsibilities include talent and team management, client relationship management, and offering and delivery development. The ideal candidate should have at least 10 years of experience in client relationship management, business management, project management, and people management. Ipsos is committed to diversity and creating an inclusive culture. The company offers career development opportunities, exceptional benefits, and a flexible workplace policy. Ipsos is a leading research company with solutions in 90 markets and a focus on providing insights for clients to improve customer experience.
Position: Customer Service Representative
Location: Montreal, QC
We are seeking a Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure customer satisfaction.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Assist customers with product information, orders, and returns
– Resolve customer complaints and issues in a timely and professional manner
– Process orders and maintain accurate customer records
– Collaborate with other teams to ensure efficient resolution of customer concerns
Qualifications:
– High school diploma or equivalent
– 1+ years of customer service experience
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Proficient in Microsoft Office applications
– Ability to work in a fast-paced environment and multitask effectively
If you are a motivated team player with a passion for customer service, we want to hear from you! Apply now to join our team and help us provide exceptional service to our customers.
Expected salary:
Job date: Wed, 06 Mar 2024 03:53:25 GMT
