Ingram Micro – Senior Manager, Global Platform Support – Toronto, ON

Company: Ingram Micro

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Jul 2025 22:57:39 GMT

Job description: It’s fun to work in a company where people truly BELIEVE in what they’re doing!Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.comIngram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow – it’ll be a fun journey!This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remote per week.We are seeking an experienced Senior Manager of Platform Support playing a pivotal role in leading strategic initiatives, guiding teams across regions, and driving cross functional alignment for our mission-critical enterprise applications. This role will be responsible for Support delivery strategies for Ingram Micro’s enterprise-wide Xvantage platform focused on our internal associate users, along with our Returns process / engine ecosystem optimizing self service capabilities. This leadership role is responsible for managing a cross-functional global team of technical engineers, defining scalable processes and partnering with various platform and engine teams, along with Product and Engineering to drive operational excellence and customer satisfaction.Key Responsibilities:Application Support & Operations

  • Own strategic planning and execution for Level 1 & 2 support for our extensive CRM application including integrations across multiple platforms, data sources and ERPs
  • Ensure incident resolution, escalation workflows, root cause analysis, Service Level Objectives and knowledge management objectives are met
  • Coordinate with Microsoft for escalations, resolutions, and preventative actions for the SaaS implementation of Dynamics
  • Own the support escalation process, collaborating with engineering and vendor teams. Serve as an escalation point for internal and external customers for platform or customer experience escalations.

Team Leadership & Management

  • Build and manage a high-performing global team of application support specialists and system analysts spanning multiple locations and time zones
  • Define team structure, roles, and responsibilities aligned with growth and scale
  • Drive continuous training and mentoring on technical and business domain knowledge

Service Delivery & Reporting

  • Define and track performance metrics (e.g., MTTR, CSAT, backlog, service levels)
  • Use data and KPI’s to guide decision-making performance optimization, capacity planning and bench strength development
  • Create regular executive reports on system health, data, and issue trends
  • Develop and maintain ITIL-aligned support processes (e.g., change, incident, problem management)
  • Translate organizational goals into actionable department-level initiatives

Process Optimization & Continuous Improvement

  • Collaborate with DevOps, QA, and Product teams to improve supportability of applications
  • Introduce automation tools to drive reduction of ticket volumes, resolve root causes, reduce cost to serve, optimization initiatives, streamlined processes, skill development, and innovation.
  • Champion best practices for change control, code deployment, and testing
  • Own department level budgeting, forecasting and headcount planning
  • Scope, analyze, and complete cross functional projects and processes that will improve the associate and customer experience and key performance metrics

Stakeholder Management

  • Serve as the liaison between technical teams and business stakeholders acting as the voice of platform pain points and influencing cross functional roadmaps
  • Represent the department in senior leadership discussions and planning sessions
  • Prioritize enhancements and fixes based on business impact
  • Support IT audits, security compliance, and data governance

Qualifications:Required:

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 3+ years in a global senior leadership role
  • Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support
  • Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management)
  • Excellent communication, analytical, and stakeholder management skills

Preferred:

  • ITIL Foundation certification
  • Experience with Azure DevOps, CI/CD pipelines
  • Familiarity with Power Platform (Power Apps, Power Automate)
  • Understanding of enterprise integration tools (e.g., APIs, Logic Apps, Dataflows)
  • Strong technical background in:
  • .NET (C#, ASP.NET, Web API)
  • React (or modern JavaScript frameworks)
  • Microsoft Dynamics 365 (Cloud, CE, Power Platform)

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!Equal Opportunity StatementAs a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.Ingram Micro’s Commitment to ESG (Environment, Social & Governance)Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Program Manager AI Software – Advanced Micro Devices – Vancouver, BC

Company: Advanced Micro Devices

Location: Vancouver, BC

Job description: _ THE ROLE: As the Program Manager, you will have the opportunity to manage End-to-End ownership of overall solutions… of all required deliverables, with a focus on customer quality feedback and established deadlines Creates and maintains project management…

Role Summary: Program Manager

  • Responsibilities: Oversee the complete ownership of project solutions, ensuring all deliverables are met.
  • Focus: Emphasize customer quality feedback and adherence to deadlines.
  • Tasks: Create and maintain project management processes to support these objectives.

I’m unable to access external websites directly, including the one you’ve provided. However, if you can provide me with key details or points from the job description, I’d be happy to help you format or rewrite it!

Expected salary:

Job date: Sun, 29 Jun 2025 05:23:16 GMT

Program Manager Software – Advanced Micro Devices – Vancouver, BC

Company: Advanced Micro Devices

Location: Vancouver, BC

Job description: _ Responsibilities: THE ROLE: As the Program Manager, you will have the opportunity to manage End-to-End ownership of overall… and maintains project management artifacts such as schedule, resource and resource forecast, risk and issues logs Provides unique…

Responsibilities of the Program Manager:

  • Manage end-to-end ownership of projects.
  • Maintain project management artifacts, including schedules, resource forecasts, and risk/issue logs.
  • Provide unique insights and support throughout the project lifecycle.

I’m unable to access external websites directly to retrieve content. However, I can help you create a job description if you provide me with details such as the job title, responsibilities, qualifications, and any other relevant information you want to include. Let me know how you’d like to proceed!

Expected salary:

Job date: Sun, 29 Jun 2025 22:22:52 GMT

Program Manager Software – Advanced Micro Devices – Vancouver, BC

Company: Advanced Micro Devices

Location: Vancouver, BC

Job description: _ THE ROLE: As the Program Manager, you will have the opportunity to manage End-to-End ownership of overall solutions… of all required deliverables, with a focus on customer quality feedback and established deadlines Creates and maintains project management…
The Program Manager will oversee the entire solution process, ensuring all deliverables meet quality standards and deadlines. This role includes managing project details and incorporating customer feedback to maintain effective communication and project success.
I can’t access external websites, including the one you provided. However, if you share the details or key points from the job description, I can help you write or refine it!

Expected salary:

Job date: Sun, 29 Jun 2025 06:34:48 GMT

Advanced Micro Devices – Program Management Intern/Co-op (Undergrad | Fall 2025 | Onsite/Hybrid) – Markham, ON

Company: Advanced Micro Devices

Location: Markham, ON

Expected salary:

Job date: Fri, 27 Jun 2025 06:34:23 GMT

Job description: Overview:WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.AMD together we advance_ Responsibilities:An exciting internship opportunity to make an immediate contribution to AMD’s next generation of technology innovations awaits you! We have a multifaceted, high-energy work environment, filled with a diverse group of employees, and we provide outstanding opportunities for developing your career. During your internship, you will have the opportunity to collaborate with AMD leaders, receive one-on-one mentorship, attend amazing networking events, and much more. Being part of AMD means receiving hands-on experience that will give you a competitive edge. Together We Advance your career!JOB DETAILS:

  • Location: Markham, Ontario, Canada
  • Onsite/Hybrid: These roles require the student to work full time (37.5 hours a week), either in a hybrid or onsite work structure throughout the duration of the co-op/intern term.
  • Duration: 4-months, September 08, 2025 to December 12, 2025

WHAT YOU WILL BE DOING:We are seeking a highly motivated Program Management intern/co-op to join our team. In this role –

  • You will be involved in crafting realistic schedules, project lifecycle, partner matrix, conduct appropriate risk, issue and change and follow-up of actions items.
  • We will be working collaboratively with the AMD project management office and engineering community to help continuous system and process improvement and be efficient.
  • We will encourage you to track, analyze and report weekly on plans, status, progress to the management, team and other collaborators and drive corrective actions when required.
  • We will collaboratively work on building requirements definition, problem resolution, team decisions, and project planning.
  • You will follow up with program managers on compliance with processes and tools.
  • We will train you to onboard schedules in MS-Project server for program managers.
  • We will help you to build more automated data gathering and reporting capability using data visualization tools.

WHO WE ARE LOOKING FOR:

  • Currently enrolled in a Canada based University into a Bachelor’s Degree program majoring in Computer Science, Computer Engineering, Software Engineering, Mathematics, Data Science, or a related field/discipline. AI/ML specialization option as asset
  • If you have knowledge / experience with any of the following technical skills (or related areas) and are enthusiastic about this role, we strongly encourage you to apply –
  • Software development with curiosity for program/project management
  • MS Office with experience in Excel (Pivot Tables, Power Query, Macros etc.) Powerpoint (features for presentation), Word and MS Project.
  • Data visualization tools like PowerBI.
  • PC architecture.
  • Data analysis, including basic statistical analysis and visual analysis.
  • Data systems design, governance and administration.
  • Relational databases, SQL queries.
  • Python development for process automation.
  • Project Management or Operation Management.
  • Financial analysis and cost-tracking.
  • JIRA.

Note: By submitting your application, you are indicating your interest in AMD intern positions. We are recruiting for multiple positions, and if your experience aligns with any of intern opportunities, a recruiter will contact you. Qualifications:Benefits offered are described: .AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Advanced Micro Devices – Program Management Intern/Co-op (Undergrad | Fall 2025 | Onsite/Hybrid) – Markham, ON

Company: Advanced Micro Devices

Location: Markham, ON

Expected salary:

Job date: Thu, 26 Jun 2025 04:39:30 GMT

Job description: Job Description:WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.AMD together we advance_An exciting internship opportunity to make an immediate contribution to AMD’s next generation of technology innovations awaits you! We have a multifaceted, high-energy work environment, filled with a diverse group of employees, and we provide outstanding opportunities for developing your career. During your internship, you will have the opportunity to collaborate with AMD leaders, receive one-on-one mentorship, attend amazing networking events, and much more. Being part of AMD means receiving hands-on experience that will give you a competitive edge. Together We Advance your career!JOB DETAILS:

  • Location: Markham, Ontario, Canada
  • Onsite/Hybrid: These roles require the student to work full time (37.5 hours a week), either in a hybrid or onsite work structure throughout the duration of the co-op/intern term.
  • Duration: 4-months, September 08, 2025 to December 12, 2025

WHAT YOU WILL BE DOING:We are seeking a highly motivated Program Management intern/co-op to join our team. In this role –

  • You will be involved in crafting realistic schedules, project lifecycle, partner matrix, conduct appropriate risk, issue and change and follow-up of actions items.
  • We will be working collaboratively with the AMD project management office and engineering community to help continuous system and process improvement and be efficient.
  • We will encourage you to track, analyze and report weekly on plans, status, progress to the management, team and other collaborators and drive corrective actions when required.
  • We will collaboratively work on building requirements definition, problem resolution, team decisions, and project planning.
  • You will follow up with program managers on compliance with processes and tools.
  • We will train you to onboard schedules in MS-Project server for program managers.
  • We will help you to build more automated data gathering and reporting capability using data visualization tools.

WHO WE ARE LOOKING FOR:

  • Currently enrolled in a Canada based University into a Bachelor’s Degree program majoring in Computer Science, Computer Engineering, Software Engineering, Mathematics, Data Science, or a related field/discipline. AI/ML specialization option as asset
  • If you have knowledge / experience with any of the following technical skills (or related areas) and are enthusiastic about this role, we strongly encourage you to apply –
  • Software development with curiosity for program/project management
  • MS Office with experience in Excel (Pivot Tables, Power Query, Macros etc.) Powerpoint (features for presentation), Word and MS Project.
  • Data visualization tools like PowerBI.
  • PC architecture.
  • Data analysis, including basic statistical analysis and visual analysis.
  • Data systems design, governance and administration.
  • Relational databases, SQL queries.
  • Python development for process automation.
  • Project Management or Operation Management.
  • Financial analysis and cost-tracking.
  • JIRA.

Note: By submitting your application, you are indicating your interest in AMD intern positions. We are recruiting for multiple positions, and if your experience aligns with any of intern opportunities, a recruiter will contact you.Benefits offered are described: .AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Product Application Engineer – Advanced Micro Devices – Vancouver, BC

Company: Advanced Micro Devices

Location: Vancouver, BC

Expected salary:

Job date: Thu, 12 Jun 2025 01:39:04 GMT

Job description: tools, software drivers, and IP. The PAE works with customers, field engineers, technical marketing, and factory engineers…, and answer records Analyze customer cases and use data to influence product improvements Work with Marketing