Corus Entertainment – Control Room Technician – Global News Toronto – Toronto, ON

Company: Corus Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 05:40:26 GMT

Job description: checks on all content played from server-based systems. Coordinating a remote live event feeds and ensures signal integrity… across Canada. We are committed to providing an accessible experience for candidates of all abilities. Please let your recruiter…

News Director – WFTV Orlando – CoxHealth – Orlando, FL

Company: CoxHealth

Location: Orlando, FL

Expected salary:

Job date: Sat, 10 May 2025 22:56:23 GMT

Job description:

Job Description: News Director

We are seeking an enthusiastic and dynamic News Director to join our team, offering a unique opportunity to lead our experienced newsroom in the execution of exceptional newscasts and digital content. In this pivotal role, you will oversee all aspects of news, including investigative and enterprise reporting, ensuring that our coverage is not only timely and relevant but also deeply engaging.

Key Responsibilities:

  • Lead the planning and production of daily newscasts and digital content.
  • Drive the creation of impactful news stories that resonate with our audience.
  • Foster a collaborative environment that encourages innovation and creative storytelling.
  • Mentor and support reporters and producers, enhancing their professional development.
  • Analyze audience metrics to refine and improve our digital products.
  • Collaborate with technical teams to ensure top-notch delivery of broadcast and digital content.

Qualifications:

  • Proven experience in news management, with a strong understanding of both traditional and digital media.
  • Exceptional leadership and communication skills.
  • A passion for journalism and a commitment to journalistic integrity.
  • Ability to thrive in a fast-paced and deadline-oriented environment.

Join us in shaping the future of news and delivering high-quality content that informs and engages our community!

Bell – Communications Intern, Sports, News and Radio, Bell Media – Toronto, ON

Company: Bell

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 22:17:45 GMT

Job description: Req Id: 423290At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.Position: Communications Intern, News, Sports, and Radio, Bell Media
Location: Bell Media Studios North – 9 Channel Nine Court, Toronto
Salary: Paid Internship
Duration: 6 months (June – November 2025)
Hours of Work: 40 hours per week. Some additional hours may be requiredLearning opportunities
If you have a passion for television, sports, news, radio, and current events, and know how to talk and write about them, we want to hear from you. The Bell Media Communications team is looking for an intern to support its sports, news, and radio portfolio that includes TSN, CTV News, and iHeartRadio Canada. The successful candidate will bring a keen understanding of the media landscape, social media savvy, exceptional organizational skills, and a team-first approach.You can expect to

  • Gain real work experience that results in tangible collateral pieces for your professional portfolio
  • Be mentored by industry professionals
  • Work closely with the marketing, production, digital, news, and social media teams
  • Develop contacts among members of the media

Your tasks will include

  • Writing and editing communications materials (e.g. press releases, biographies, and press kits)
  • Drafting and posting social media content
  • Maintaining and updating show pages on the Bell Media press site (TheLede.ca)
  • Opportunity to write original content and blog posts to support the portfolio’s slate of programming, for Bell Media’s press site
  • Drafting media alerts and other media correspondence, including responding to viewer questions, comments, and concerns
  • Supporting communications team with events and media junkets, from planning to day-of execution.
  • Daily media monitoring of our programs
  • Media coverage reports
  • Additional duties as assigned

Qualifications

  • Must be enrolled in a University/College program specializing in communications, or have obtained a diploma or degree in communications, public relations, journalism, or a related field
  • Exceptional communications skills
  • Commitment to learning
  • A passionate interest for a career in media/entertainment communications
  • Demonstrated professionalism in a fast-paced, deadline driven environment with the ability to prioritize, multi-task, work under pressure, and meet deadlines
  • Computer software knowledge and experience in Outlook, Word, Excel, and excellent research skills
  • Ability to work under terms of confidentiality
  • Exceptional attention to detail and sound judgement

You must be

  • A dynamic self-starter and team player
  • Knowledgeable about the Canadian media landscape, sports, and current events
  • Organized
  • Social media savvy
  • Resourceful
  • Creative
  • Personable
  • Reliable

#EmployeeReferralProgramAdditional Information:Position Type: Union
Job Status: Summer Student
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 04/28/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of

News Partner Manager – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary: $56.26 – 60.54 per hour

Job date: Wed, 09 Apr 2025 06:24:44 GMT

Job description: Join a high-impact, industry-focused team that drives collaboration with news organizations across North America. As a News Partnerships Manager, you will support strategic relationships with publishers, trade associations, and key opinion formers in the U.S. and Canada. Your work will help strengthen the organization’s presence in the news ecosystem, ensure smooth product adoption, and support the development of sustainable, trust-based partnerships. You will collaborate across multiple teams, including Product, Business Development, Marketing, Communications, Public Policy, and other global partnerships units.Advantages
Hybrid opportunity allowing for a flexible work schedule
Work directly with prominent players in the news publishing space to influence the future of digital journalism and local news sustainability.
Be part of a collaborative, global environment involving product, public policy, and partner-facing teams.
Help shape the organization’s approach to supporting the news ecosystem by developing scalable strategies and executing high-impact initiatives.
Work on highly visible projects across North America and contribute to key partnerships at both national and local levels.Responsibilities
Manage and grow partnerships with key news organizations, trade associations, and local publishers in the U.S. and Canada.
Execute go-to-market strategies, programs, and training initiatives aligned with partnership goals and product offerings.
Represent the voice of news partners internally, providing input to help shape product development and partnership strategy.
Support business development by negotiating and executing licensing agreements and other partnership contracts.
Collaborate with internal cross-functional teams (including Marketing, Comms, Policy, and Product) to align on partner initiatives and ensure consistent execution.
Contribute to the development and scaling of initiatives aimed at supporting smaller, local news publishers.Qualifications
BA/BS degree in a technical, business, or related field-or equivalent practical experience.
4+ years of experience in News Publishing, Business Development, Strategy Consulting, Media, or Corporate Strategy.
Demonstrated success in managing strategic partnerships and cross-functional collaboration.
Preferred Qualifications:
Experience leading complex strategic or operational projects in matrixed organizations.
Familiarity with the media or technology sectors, especially relating to public policy or journalism.
Strong communication, interpersonal, and presentation skills with the ability to influence senior stakeholders.
Experience in licensing, negotiations, or business development in a fast-paced, evolving environment.Summary
This is a unique opportunity to make a meaningful impact at the intersection of technology and journalism. The ideal candidate will be passionate about media innovation, possess strong business acumen, and thrive in a collaborative, fast-paced environment. If you enjoy building strategic partnerships and want to help shape the future of news in North America, this role offers the platform to do just that – apply today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

The News Partnerships Manager role involves supporting strategic relationships with news organizations in the U.S. and Canada, driving collaboration across multiple teams within the organization, and developing sustainable partnerships in the news ecosystem. Responsibilities include managing partnerships, executing go-to-market strategies, and supporting business development. Qualifications include a BA/BS degree, 4+ years of relevant experience, and strong communication and collaboration skills. The ideal candidate will be passionate about media innovation and building strategic partnerships. Randstad Canada is committed to fostering equity, diversity, and inclusion in the workplace.

Staff Reporter, UofT News – University of Toronto – Toronto, ON

Company: University of Toronto

Location: Toronto, ON

Expected salary: $75223 per year

Job date: Thu, 20 Feb 2025 23:54:26 GMT

Job description: Date Posted: 02/19/2025
Req ID: 41717
Faculty/Division: Ofc. of Vice President, Communications
Department: Ofc. of Vice President, Communications
Campus: St. George (Downtown Toronto)
Position Number: 00041067Description:About us:University of Toronto Communications is focused on promoting, enhancing and protecting the U of T’s reputation through broader stakeholder engagement with the University’s mission, both internally and externally. Our award-winning team consists of best-in-class experts in media relations, news and magazine writing, video production, social media, digital design and development, communications planning and brand marketing. UTC is constantly innovating to develop best practices for storytelling and new products to better engage audiences, putting U of T at the forefront of post-secondary communications.Your opportunity:The Staff Reporter, U of T News, thrives in a fast-paced, deadline-driven environment where the ability to generate a high volume of compelling, accurate and highly scrutinized stories is key. This position reports to the Editor in Chief and is responsible for researching and reporting daily news stories that align with the broader goals of the university’s communication priorities.Your responsibilities will include:

  • Implementing story sourcing strategies
  • Pitching stories of strategic value to others
  • Writing news and feature stories
  • Drafting and editing content for print and/or online communications channels
  • Editing content for style and tone
  • Serving as a resource to others by providing (non-supervisory) job-related guidance
  • Researching and recommending story ideas that advance priorities and initiatives.
  • Conducting photography and/or videography shoots

Qualifications:Essential Qualifications

  • Bachelor’s Degree in a related field (e.g. journalism) or acceptable equivalent combination of education and experience.
  • Minimum four years’ experience in progressively responsible and related positions in reporting or feature writing in a fast-paced, deadline-driven environment with a high volume of content, with particular emphasis on, and expertise in, editing and production in an online environment.
  • Demonstrated initiative in uncovering and developing stories and finding creative ways to tell those stories in terms of style and platforms.
  • Demonstrated excellent news writing experience, including demonstrated ability to deliver high-quality content across the broadest range of topics and appropriate to a range of communications platforms.
  • Excellent and rapid writing skills and a demonstrated ability to translate complex concepts across a broad range of topics into stories that appeal to a general audience.
  • Ability to manage conflicting priorities and shifting deadlines.
  • Strong interpersonal, organizational and communication skills are essential, as is the ability to interact comfortably and respectfully with all levels of academic and administrative staff.
  • Demonstrated excellence in copywriting, proofreading and editing skills for online communications, attention to detail and accuracy.

To be successful in this role you will be:

  • Approachable
  • Articulate
  • Communicator
  • Cooperative
  • Diplomatic
  • Multi-tasker
  • Organized

NOTE: This is a six (6) month term, secondments are welcome.Closing Date: 03/02/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time NOTE: This is a six (6) month term, secondments are welcome.
Pay Scale Group & Hiring Zone:
USW Pay Band 11 — $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Blythe CampbellLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

The University of Toronto Communications department is seeking a Staff Reporter for U of T News. The ideal candidate should have a Bachelor’s Degree in journalism or related field, at least four years of experience in reporting or feature writing, and excellent writing and editing skills. The responsibilities include sourcing stories, writing news and feature stories, editing content, and conducting photography or videography shoots. The position is a six-month term, and candidates from diverse backgrounds are encouraged to apply. The University of Toronto is committed to diversity, equity, and inclusion, and strives to provide accommodations for applicants with disabilities.

Staff Reporter, UofT News – University of Toronto – Toronto, ON

Company: University of Toronto

Location: Toronto, ON

Expected salary: $75223 per year

Job date: Thu, 20 Feb 2025 23:15:00 GMT

Job description: Date Posted: 02/19/2025
Req ID: 41717
Faculty/Division: Ofc. of Vice President, Communications
Department: Ofc. of Vice President, Communications
Campus: St. George (Downtown Toronto)
Position Number: 00041067Description:About us:University of Toronto Communications is focused on promoting, enhancing and protecting the U of T’s reputation through broader stakeholder engagement with the University’s mission, both internally and externally. Our award-winning team consists of best-in-class experts in media relations, news and magazine writing, video production, social media, digital design and development, communications planning and brand marketing. UTC is constantly innovating to develop best practices for storytelling and new products to better engage audiences, putting U of T at the forefront of post-secondary communications.Your opportunity:The Staff Reporter, U of T News, thrives in a fast-paced, deadline-driven environment where the ability to generate a high volume of compelling, accurate and highly scrutinized stories is key. This position reports to the Editor in Chief and is responsible for researching and reporting daily news stories that align with the broader goals of the university’s communication priorities.Your responsibilities will include:

  • Implementing story sourcing strategies
  • Pitching stories of strategic value to others
  • Writing news and feature stories
  • Drafting and editing content for print and/or online communications channels
  • Editing content for style and tone
  • Serving as a resource to others by providing (non-supervisory) job-related guidance
  • Researching and recommending story ideas that advance priorities and initiatives.
  • Conducting photography and/or videography shoots

Qualifications:Essential Qualifications

  • Bachelor’s Degree in a related field (e.g. journalism) or acceptable equivalent combination of education and experience.
  • Minimum four years’ experience in progressively responsible and related positions in reporting or feature writing in a fast-paced, deadline-driven environment with a high volume of content, with particular emphasis on, and expertise in, editing and production in an online environment.
  • Demonstrated initiative in uncovering and developing stories and finding creative ways to tell those stories in terms of style and platforms.
  • Demonstrated excellent news writing experience, including demonstrated ability to deliver high-quality content across the broadest range of topics and appropriate to a range of communications platforms.
  • Excellent and rapid writing skills and a demonstrated ability to translate complex concepts across a broad range of topics into stories that appeal to a general audience.
  • Ability to manage conflicting priorities and shifting deadlines.
  • Strong interpersonal, organizational and communication skills are essential, as is the ability to interact comfortably and respectfully with all levels of academic and administrative staff.
  • Demonstrated excellence in copywriting, proofreading and editing skills for online communications, attention to detail and accuracy.

To be successful in this role you will be:

  • Approachable
  • Articulate
  • Communicator
  • Cooperative
  • Diplomatic
  • Multi-tasker
  • Organized

NOTE: This is a six (6) month term, secondments are welcome.Closing Date: 03/02/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time NOTE: This is a six (6) month term, secondments are welcome.
Pay Scale Group & Hiring Zone:
USW Pay Band 11 — $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Blythe CampbellLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

The University of Toronto Communications department is hiring a Staff Reporter for U of T News. The role involves generating news stories that align with the university’s communication priorities, conducting photography and videography shoots, and editing content for various communication channels. The ideal candidate will have a Bachelor’s Degree in journalism or a related field, at least four years of experience in reporting or feature writing, excellent news writing skills, and the ability to manage shifting deadlines. The position is a six-month term with the possibility of secondments. Candidates from diverse backgrounds are encouraged to apply.

Corus Entertainment – Broadcast Technician – News Technology (Global) – Toronto, ON

Company: Corus Entertainment

Location: Toronto, ON

Expected salary:

Job date: Tue, 14 Jan 2025 23:54:27 GMT

Job description: Corus is a driving force in the media industry with a diverse portfolio of strong brands that entertain and inform audiences through great storytelling and compelling content, reaching millions of people around the world every day.Our culture and our people are what make us, US.We have a passion to connect with the world around us: to express, to share, to be part of people’s lives. Our award-winning culture is an expression of who we are, what we do, and how we thrive. Our values describe our culture in action. They outline how we achieve our goals, work together, engage with partners, and interact in our communities. At Corus, we Win Together, Think Beyond, Make it Happen, Learn Every Day and Show We Care.Ready to join US?Division: Global Toronto
Work Status: Full Time (onsite)
Location: Toronto, OntarioAbout the RoleGlobal Toronto has an opening for a full-time Broadcast Technician in the News Technology department. This position will report to the Team Lead, News Technology, Global Toronto. As the operation is 24/7, this position will require shift work, including weekends and holidays. The following highlights the primary functions, but does not outline all of the duties and responsibilities which may be assigned to this position.You will contribute by:

  • Install, troubleshoot and maintain a variety of broadcast systems, facilities and equipment, including mechanical equipment.
  • Emergency and routine maintenance on a wide variety of studio and newsroom broadcast equipment which supports News Operations, live and recorded studio productions.
  • As required, maintenance of Microwave Vans, Satellite Uplink truck and other mobile equipment.
  • Field service support for remote location News or other Production events.
  • Ensure the quality and timelines of projects assigned.
  • Ensure that the Team Lead / PM / Manager, News Technology are informed of current and projected status of all projects and work tasks you have been assigned.
  • Implement and document all temporary or permanent installations which meet the needs of operations or technical requirements.
  • Make equipment purchasing and system design recommendations.
  • Provide Business / Broadcast IT / Network systems support.
  • Work closely with News Operations and productions to maintain high quality and consistent product.
  • Work a rotational shift pattern which would include weekdays, weekends and holidays.
  • Support operational and production staff.
  • Represent Corus in a positive manner

Skills and Experience you will bring:

  • Graduate of a recognized post-secondary Broadcast Technologist or Electronics Program.
  • Passionate about working in the Broadcasting, Electronics or IT technical industry.
  • Excellent problem solving skills and the ability to troubleshoot various electronic and IT systems.
  • An understanding of digital video/audio signals and their integration into Broadcast Systems.
  • Working experience with server/file based work flow technology is a requirement.
  • Knowledge of hardware systems and ability to assemble, configure or service any computer workstation or server.
  • Strong computer skills and experience working with Microsoft Windows 10/Server 2003/2008 platforms, Microsoft networking and Broadcast IP Technology.
  • Minimum of 5 years of hands-on IP broadcast television experience.
  • General knowledge of Live News Television production.
  • Familiarity with Over the Air transmission for television, microwave and satellite signals.
  • Must have excellent written and verbal communication skills.
  • Ability to work independently and within a team environment.
  • Willingness to adapt to rapidly changing technology, workflows and integrating systems.
  • Excellent Visio skills for CAD drawings of Broadcast systems.
  • Excellent working knowledge of Excel, Word, and Office.
  • Additional training or certification in IP systems and network environments are considered an asset.

Application Deadline: January 27, 2025Every day, we work hard to become an even more diverse, equitable and inclusive workplace that supports the well-being of our people and makes a positive difference in our communities. Want to learn more? Have a look at our and for more information on our approach to People, Planet and Responsibility.We want our workforce to reflect the full diversity of communities across Canada.We are committed to providing an accessible experience for candidates of all abilities. Please let your recruiter or the hiring manager know if you require any adjustments throughout the recruitment process or email us in confidence at .How to Apply: If you’re interested in this role, click ‘apply now’.*No phone calls please. Only those selected for an interview will be contacted.

CBC/Radio-Canada – Senior IT Analyst, Technical IT & News Support (T & I) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sun, 01 Dec 2024 05:32:18 GMT

Job description: Position Title: Senior IT Analyst, Technical IT & News Support (T & I) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-12-12 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your roleReporting to the Senior Manager, Business Relations – Expertise Centre, the Senior IT Analyst – Technical IT & News Support, will be responsible for analyzing and understanding various issues related to Radio-Canada’s digital environment, news support and Genprod team. You will work with technical support teams on 2nd level issues for the News Team on digital focused initiatives. You will also work closely with leadership to project manage logistics for multiple large company wide initiatives.You will have to actively contribute to coordinate and support major high profile initiatives including Olympics, Elections, PC Refresh, E250 and ServiceNow Hardware Asset Management (HAM). The role will lean into your detail oriented nature along with your strong documentation skills to help transition existing knowledge bases to ServiceNow. The very necessary work towards creating knowledge bases will involve interactions with other areas of the business.On the team, you will find passionate people, challenges and responsibilities that will contribute to your personal and professional development. This role is newly created in order to re-align technical support initiatives within T&I. Join us to be part of this transformation of streamlining support offerings.Your mandate:

  • Participate by means of planning of projects that require your expertise; coordinate certain operational projects and special events, as well as working directly with support teams in digital and news.
  • Establish and document solutions and standards specific to the project in order to support technical staff and super users.
  • Oversee procedures related to upgrades of equipment, systems, applications and software.
  • Solve advanced technical problems (strong computer/technical knowledge).
  • Analyze, evaluate and recommend technological solutions using complex data to support business decisions.
  • Optimize and implement new work methodology (workflow).
  • Contribute to advising management in the development of strategic plans.
  • Coordinate ongoing projects and oversee financial budgets while supporting management and other assigned duties.

Your responsibilities:

  • Know and understand ServiceNow hardware asset management for PC refresh initiative.
  • Oversee proper use of ticketing system in ServiceNow and establish new documentation workflows where needed.
  • Coordinate and communicate planned outages impacting technology, news and digital in Toronto.
  • Participate in or lead after action reviews.
  • Documenting and communicating learnings to stakeholders.
  • Contact and coordinate the necessary resources to resolve issues (network, infrastructure, developer, advertising, audio/video) and follow up as necessary.
  • Document to build on an existing database of issues and knowledge workarounds supporting digital, news and technology teams.
  • Understand and document the relevant back-end systems, processes and workflows to enhance first level support team’s knowledge.
  • Oversee creation and maintenance of first level support documents to ensure relevance and standardization
  • Document and communicate relevant production and technology workflow changes to first level teams
  • Develop and recommend tools for problem analysis.
  • Regularly track and interpret available monitoring tools to anticipate possible problems.
  • Communicate with resource people to resolve issues and follow up.
  • Facilitate communication between support teams.
  • Be proactive during special events, planning site launches and going live with the necessary business requirements to fulfill business needs as required.
  • Train support staff and expert users on new workflows as technology evolves and project requirements change.
  • Document all changes, optimizations or modifications in working methods.

We are looking for a candidate with the following profile:

  • College or university diploma in computer science or equivalent experience
  • Minimum of five (5) years of experience in an IT support team
  • Working with proven and expert knowledge of Excel and Google sheets
  • Technological mastery of Microsoft, Apple and Google environments
  • Knowledge of other environments such as Linux and Unix (an asset)
  • Technological mastery of mobile devices and their operating systems
  • Knowledge of technology governance, auditing and security (an asset)
  • Expert in installation, deployment and configuration of microcomputers, their physical elements, various operating systems as well as security software
  • Advanced knowledge in troubleshooting software issues in Microsoft and Apple environments as well as mobile device applications
  • Strong skills in diagnosing and analyzing technological problems
  • Extensive knowledge of technology infrastructure (web and non-web)
  • Ability to learn, having a curiosity and willingness to acquire and develop other skills and to adapt quickly
  • Critical thinking (questioning and recommending new ideas and solutions)
  • Flexibility, initiative and ability to focus on the problem at hand
  • Excellent interpersonal skills and great team spirit
  • Excellent oral and written communication skills and ability to popularize
  • Bilingualism, an asset

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time