Employment Professionals Canada – Human Resource Onboarding Co-Ordinator – Port Colborne, ON

Company: Employment Professionals Canada

Location: Port Colborne, ON

Expected salary:

Job date: Sun, 02 Feb 2025 00:00:19 GMT

Job description: Job Summary:
The HR Onboarding Coordinator is responsible for managing and overseeing the entire onboarding process for new hires within the organization. This role ensures that new employees have a smooth and welcoming transition into their roles, providing them with the necessary tools, resources, and support to succeed from day one. The HR Onboarding Coordinator collaborates closely with various departments to ensure that all onboarding activities are completed efficiently and in compliance with company policies and procedures.
Key Responsibilities:Onboarding Process Management:

  • Coordinate and manage the end-to-end onboarding process for all new hires.
  • Develop and deliver onboarding schedules, ensuring that all necessary training, meetings, and orientations are arranged.
  • Ensure all new hire paperwork, including employment contracts, tax forms, and benefit enrollments, is completed accurately and promptly.

New Hire Orientation:

  • Conduct new hire orientation sessions to familiarize employees with company culture, policies, and procedures.
  • Introduce new hires to key team members and departments to help them integrate smoothly into the organization.
  • Provide an overview of company benefits, systems, and tools, offering support and guidance as needed.

Coordination with Departments:

  • Liaise with IT, facilities, and other departments to ensure that new employees have all the necessary equipment, access, and workspace ready for their first day.
  • Work closely with hiring managers to develop tailored onboarding plans that meet the specific needs of each new hire’s role.

Compliance and Documentation:

  • Ensure that all onboarding activities comply with relevant labor laws and company policies.
  • Maintain accurate and up-to-date records of all onboarding activities and documentation.
  • Monitor and ensure completion of mandatory training and certifications for new hires.

Continuous Improvement:

  • Gather feedback from new hires and managers to continuously improve the onboarding process.
  • Stay up to date with best practices in onboarding and make recommendations for enhancements to the current process.

Employee Support:

  • Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns they may have.
  • Provide ongoing support to new employees during their initial period of employment to ensure a positive and productive experience.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Previous experience in an HR or administrative role, with a focus on onboarding or employee orientation preferred.
  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
  • Detail-oriented with a strong focus on accuracy and compliance.
  • Proficiency in HR software and Microsoft Office Suite.

Work Environment:

  • This role primarily operates in an office environment, with some remote work flexibility depending on company policies.
  • Occasional travel may be required to support onboarding activities at other company locations.

Employment Professionals Canada – Human Resource Onboarding Co-Ordinator – Port Colborne, ON

Company: Employment Professionals Canada

Location: Port Colborne, ON

Expected salary:

Job date: Sat, 01 Feb 2025 23:19:15 GMT

Job description: Job Summary:
The HR Onboarding Coordinator is responsible for managing and overseeing the entire onboarding process for new hires within the organization. This role ensures that new employees have a smooth and welcoming transition into their roles, providing them with the necessary tools, resources, and support to succeed from day one. The HR Onboarding Coordinator collaborates closely with various departments to ensure that all onboarding activities are completed efficiently and in compliance with company policies and procedures.
Key Responsibilities:Onboarding Process Management:

  • Coordinate and manage the end-to-end onboarding process for all new hires.
  • Develop and deliver onboarding schedules, ensuring that all necessary training, meetings, and orientations are arranged.
  • Ensure all new hire paperwork, including employment contracts, tax forms, and benefit enrollments, is completed accurately and promptly.

New Hire Orientation:

  • Conduct new hire orientation sessions to familiarize employees with company culture, policies, and procedures.
  • Introduce new hires to key team members and departments to help them integrate smoothly into the organization.
  • Provide an overview of company benefits, systems, and tools, offering support and guidance as needed.

Coordination with Departments:

  • Liaise with IT, facilities, and other departments to ensure that new employees have all the necessary equipment, access, and workspace ready for their first day.
  • Work closely with hiring managers to develop tailored onboarding plans that meet the specific needs of each new hire’s role.

Compliance and Documentation:

  • Ensure that all onboarding activities comply with relevant labor laws and company policies.
  • Maintain accurate and up-to-date records of all onboarding activities and documentation.
  • Monitor and ensure completion of mandatory training and certifications for new hires.

Continuous Improvement:

  • Gather feedback from new hires and managers to continuously improve the onboarding process.
  • Stay up to date with best practices in onboarding and make recommendations for enhancements to the current process.

Employee Support:

  • Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns they may have.
  • Provide ongoing support to new employees during their initial period of employment to ensure a positive and productive experience.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Previous experience in an HR or administrative role, with a focus on onboarding or employee orientation preferred.
  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
  • Detail-oriented with a strong focus on accuracy and compliance.
  • Proficiency in HR software and Microsoft Office Suite.

Work Environment:

  • This role primarily operates in an office environment, with some remote work flexibility depending on company policies.
  • Occasional travel may be required to support onboarding activities at other company locations.

Director, Digital Onboarding Transformation – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Wed, 29 Jan 2025 07:57:44 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Contract Flat Fee
  • Job #17853

Position Overview:
We’re seeking a strategic and dynamic Director, Digital Onboarding Transformation to shape how our B2B financial client’s customers engage with their brand and ensure an outstanding end-to-end experience. As the Director, Digital Onboarding Transformation, you will be responsible for designing, implementing, and optimizing strategies that elevate the customer journey. You’ll lead initiatives to improve customer satisfaction, enhance retention, and build loyalty by aligning every customer touchpoint with our client’s mission and values. Leading a large team, with 4 direct reports, this a key leadership role that requires a balance of strategic thinking, data-driven decision-making, and a passion for creating meaningful customer experiences. This is a 1 year contract, working 2 days/week in their Etobicoke office (TTC accessible).Key Responsibilities:

  • Design and oversee the entire digital journey, ensuring a seamless and positive experience across all touchpoints, including onboarding, support, and engagement.
  • Develop and implement customer experience frameworks and roadmaps aligned with business objectives.
  • Lead and inspire a team of customer experience professionals and consultants, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally with product and leadership teams to align customer experience initiatives with company goals.
  • Leverage customer feedback, surveys, and analytics to identify pain points, opportunities, and trends.
  • Use data-driven insights to inform decision-making and measure the success of customer experience initiatives.
  • Oversee customer service and support functions to ensure timely and effective resolution of issues.
  • Implement training programs and tools that empower customer-facing teams to deliver best-in-class service.
  • Drive innovation in customer engagement, exploring new tools and technologies to enhance the experience.
  • Develop and execute strategies to improve customer retention, loyalty, and satisfaction.
  • Act as the voice of the customer within the organization, advocating for their needs and ensuring their perspective is considered in decision-making.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.

Qualifications:

  • 8+ years in customer experience, customer success, or a related leadership role, preferably in the financial services industry.
  • Bachelor’s degree in business, marketing, or a related field.
  • MBA is strongly preferred.
  • Proven track record of designing and implementing successful customer experience strategies.
  • Strong analytical skills, with the ability to interpret data and translate insights into action.
  • Exceptional leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer relationship management (CRM) tools and technologies.

What We’re Looking For:

  • A customer-focused leader with a passion for creating exceptional experiences.
  • A strategic thinker who can balance big-picture vision with attention to detail.
  • A results-oriented professional who thrives in a fast-paced, dynamic environment.
  • A collaborative team player who values diverse perspectives and ideas.

We look forward to hearing from you!

The job posting is for a Director, Digital Onboarding Transformation in Toronto, Ontario on a contract basis. The role involves designing and implementing strategies to improve the customer journey for a B2B financial client. Responsibilities include overseeing the digital journey, leading a team, collaborating with other teams, leveraging data insights, and driving innovation in customer engagement. Qualifications include 8+ years of experience in customer experience, a bachelor’s degree, and strong analytical and leadership skills. The ideal candidate is customer-focused, strategic, results-oriented, and collaborative.

WellnessLiving – Onboarding Specialist – Thornhill, ON

Company: WellnessLiving

Location: Thornhill, ON

Expected salary:

Job date: Thu, 19 Dec 2024 07:49:44 GMT

Job description: Title: Onboarding SpecialistSalary: Based on Experience +Benefits + Vacation
Location: Thornhill, Ontario, Canada *RemoteTerm: Full-Time, PermanentReporting Manager: Onboarding ManagerAbout Us:At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.About You:We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn’t stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.Our ideal candidate will bring:Teamwork and Collaboration – Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.Critical Thinking and Problem-Solving – The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.Strong Work Ethic – Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.Natural Leadership Skills – Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.Entrepreneurial Spirit and Business Mindset – Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.Time Management – Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.Responsibilities:

  • Manage onboarding and project timelines for clients who are either converting from another software, or may be a brand new businesses
  • Facilitate personalized online product training that is tailored to the client’s business needs
  • Keep clients informed on how their transition is coming along every step of the way via email, phone, or web conferencing
  • Collaborate with cross-departmental teams to resolve any onboarding-related issues and activities
  • Promote and maintain a high level of WellnessLiving professionalism and awesomeness

Skills & Qualifications:

  • 2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution
  • Adept at building relationships and rapport with customers and collaborating effectively with all levels of the organization
  • You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
  • You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes
  • A highly proactive, resourceful, able to multitask and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
  • An active, empathetic listener, with excellent written and verbal communication skills
  • Thoughtful, curious and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals/objectives
  • Ability to prioritize and manage time efficiently and effectively and handle multiple priorities simultaneously
  • Working knowledge of:
  • Microsoft Office 365
  • Intermediate Excel skills
  • CRM Platforms (Zoho, SalesForce)
  • Ticket/Incident Management/Project Systems

Please note that those who meet the qualifications for the position will be contacted directly.We appreciate you taking the time and look forward to reviewing your application.WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

WellnessLiving – Onboarding Specialist (Internal Posting Only) – Thornhill, ON

Company: WellnessLiving

Location: Thornhill, ON

Expected salary:

Job date: Sat, 21 Dec 2024 06:19:12 GMT

Job description: Title: Onboarding SpecialistSalary: Based on Experience +Benefits + Vacation
Location: Thornhill, Ontario, Canada *RemoteTerm: Full-Time, PermanentReporting Manager: Onboarding ManagerAbout Us:At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.About You:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn’t stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.Our ideal candidate will bring:Teamwork and Collaboration – Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.Critical Thinking and Problem-Solving – The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.Strong Work Ethic – Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.Natural Leadership Skills – Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.Entrepreneurial Spirit and Business Mindset – Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.Time Management – Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.Responsibilities:

  • Manage onboarding and project timelines for clients who are either converting from another software, or may be a brand new businesses
  • Facilitate personalized online product training that is tailored to the client’s business needs
  • Keep clients informed on how their transition is coming along every step of the way via email, phone, or web conferencing
  • Collaborate with cross-departmental teams to resolve any onboarding-related issues and activities
  • Promote and maintain a high level of WellnessLiving professionalism and awesomeness

Skills & Qualifications:

  • 2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution
  • Adept at building relationships and rapport with customers and collaborating effectively with all levels of the organization
  • You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
  • You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes
  • A highly proactive, resourceful, able to multitask and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
  • An active, empathetic listener, with excellent written and verbal communication skills
  • Thoughtful, curious and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals/objectives
  • Ability to prioritize and manage time efficiently and effectively and handle multiple priorities simultaneously
  • Working knowledge of:
  • Microsoft Office 365
  • Intermediate Excel skills
  • CRM Platforms (Zoho, SalesForce)
  • Ticket/Incident Management/Project Systems

Please note that those who meet the qualifications for the position will be contacted directly.We appreciate you taking the time and look forward to reviewing your application.WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

Canadian Nuclear Laboratories – Onboarding & Immigration Coordinator (Term 18 Months) – Chalk River, ON

Company: Canadian Nuclear Laboratories

Location: Chalk River, ON

Expected salary:

Job date: Fri, 20 Dec 2024 02:03:26 GMT

Job description: Can you see yourself as the primary point of contact for candidates, hiring managers, HR, and business stakeholders, providing a world-class onboarding experience for newly hired employees? Do you want to be the person who delivers HR New Employee Orientation to onsite and remote workers? If so, we are looking for an Onboarding/Immigration Coordinator to join our HR Service Delivery team for an 18-month term role with benefits. Are you interested? Read further and apply today!What will you be doing!

  • Ensuring timely execution and completion of a seamless workflow for each new employee.
  • Delivering the HR New Employee Orientation to Onsite and Remote workers and supporting tasks as part of the Total Onboarding Program.
  • Providing employee support as a Contact Centre HR Agent by receiving telephone calls, redirecting calls as appropriate, and/or responding to inquiries within the scope of the general duties of the position.
  • Providing human resources policy information and interpretations to collective agreements and/or legislation to internal customers on human resources matters, including but not limited to relocation, compensation, recruitment and terms and conditions of employment.
  • Acting as a liaison between new hires/augmented staff with requirements to enter Canada, including but not limited to accommodations, On-Boarding confirmation and support. etc.
  • Maintaining detailed initial and ongoing case assessments for further processing or immigration strategy re-adjustment.
  • Case timelines and deadlines are recorded, and required applications and additional document submissions are being processed.
  • Consultating with Team Lead and Immigration firm, researching and preparing recommendations to present to Talent Acquisition advisor and/or hiring manager immigration options/risks for foreign worker hires.
  • Reviewing and preparing case submissions in support of resource applications (Permanent Residency (PR) and Work Permits, etc.), Work Permit Application Coordination, Work Permit Renewals, and coordinating and informing internal and external stakeholders of updates (HR, etc.).
  • Providing ticket management to the HR Service Delivery team.
  • Maintaining human resources records for employees by recording the hiring.
  • Updating benefits provider with new enrolments.
  • Preparing various employment letters.
  • Preparing onboarding packages and welcome kits.
  • Drafting communication to candidates and new hires.
  • Tracking onboarding metrics and surveys to compile reports.
  • Tracking progress of new Immigration Files and work permit expiry dates.
  • Other duties as assigned by your manager.

What we are looking for:

  • Education
  • Degree or diploma from a college or university program in Human Resources or Business.
  • CHRP designation (or working towards) would be an asset.
  • Experience
  • 2 – 4 years of related Human Resources work experience or the equivalent in education and experience.
  • Experience in a fast-paced, changing environment managing conflicting priorities.
  • Must be comfortable presenting to large groups of employees.
  • Knowledge, Skills & Abilities
  • Demonstrated working knowledge of pension, benefit and leave programs.
  • Strong customer service and leadership influencing skills to support client group priorities and present complex situations clearly and simply.
  • Impeccable organizational skills with high attention to detail to manage HR workflow process.
  • Ability to establish work priorities and handle various tasks efficiently and effectively, combined with strong organizational and time management skills, dealing with multiple tasks and competing priorities within short timelines.
  • Proactive, independent thinking, self-starter, demonstrating strong critical thinking and problem-solving skills.
  • Good oral and written communication skills and the ability to positively motivate, mentor, build and maintain good teams with a collaborative attitude.
  • Demonstrated responsibility and accountability for accurately handling the details associated with one’s work.
  • Functional knowledge and proficiency with systems-based tools such as Microsoft Office.
  • Must be aware of and embrace the ever-changing work environment and proactively make recommendations to change.
  • A “change agent” must be willing to help others accept and understand change, share their skills, and proactively learn new skills.
  • Ability to ensure compliance with all processes and maintain a high level of confidentiality.
  • Ability to consult, support and liaise effectively with various internal and external stakeholders.
  • Knowledge or the aptitude for applying the Immigration Refugee Protection Act (IRPA) and Citizenship Act.
  • Knowledge or the aptitude for a full-cycle recruitment process is an asset.
  • Security Clearance Eligibility Required
  • Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat’s “Standard on Security Screening” and the “Policy on Government Security.”

Working Conditions

  • Must be able to work remotely and attend CNL site as necessary.
  • May be required to work extra hours in order to complete tasks on time.
  • 18-month term role with a total rewards package.

Why CNL?Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We’re reinventing ourselves to be the pacesetters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.We offer a complete total rewards package :

  • Paid time off (vacation, sick, floater & personal);
  • Benefits effective day one, that’s right, no waiting period;
  • Tuition support and
  • A pension!

Do Our Priorities Resonate with You?

  • Clean energy for today and tomorrow.
  • Restore and protect the Environment.
  • Contribute to the health of Canadians.

Location:CNL works with employees across Canada to enable a remote workforce where possible. Our work-from-home employees are provided with the equipment required to be successful: laptop, monitor, external keyboard and mouse, etc. Of course, we always love a visit to the site when possible!CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity, and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders, and partners of all racial, cultural, and ethnic identities. Please read for more on our DE&I Commitment.CNL also supports a workplace environment and corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity, and Excellence. These values encourage equitable employment practices and career prospects, including accommodations for all employees.CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received regarding accommodation requests will be kept confidential.The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.#LI-REMOTE

Senior Cyber Security Analyst, IAM Onboarding (Global Security) – Royal Bank of Canada – Vancouver, BC

Company: Royal Bank of Canada

Location: Vancouver, BC

Job description: of escalation and resolution for incidents and project related issues. Provide guidance, coaching, and mentoring within the team… is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
The content discusses the importance of addressing incidents and project-related issues in a timely manner through escalation and resolution processes. It also emphasizes the need for guidance, coaching, and mentoring within the team to improve overall performance. Additionally, the company is committed to supporting flexible work arrangements, with specific details to be negotiated with the hiring manager.
The job description listed on the website is for a Customer Service Representative position. The responsibilities include:

– Managing large amounts of incoming calls and emails
– Identifying and assessing customers’ needs to achieve satisfaction
– Building sustainable relationships and trust with customer accounts
– Handling customer complaints, provide appropriate solutions, and alternatives within time limits
– Following communication scripts when handling different topics
– Keeping records of customer interactions, transactions, comments, and complaints
– Communicating and coordinating with colleagues as necessary
– Providing accurate, valid, and complete information by using the right methods and tools
– Ensuring timely feedback to customers
– Resolving customer complaints in a timely and professional manner
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Expected salary:

Job date: Thu, 21 Nov 2024 08:23:29 GMT

Onboarding Project Manager – CARET – Toronto, ON

Company: CARET

Location: Toronto, ON

Expected salary: $100000 – 118000 per year

Job date: Thu, 05 Dec 2024 00:06:50 GMT

Job description: clients. CARET Legal is our cloud-based practice management, billing and accounting software. A successful Onboarding ProjectManager has excellent communication skills, builds a strong rapport with clients, and will be instrumental in balancing the…

Onboarding Project Manager – CARET – Toronto, ON

Company: CARET

Location: Toronto, ON

Expected salary: $100000 – 118000 per year

Job date: Thu, 05 Dec 2024 23:30:43 GMT

Job description: . CARET Legal is our cloud-based practice management, billing and accounting software. A successful Onboarding Project Manager… · Onboarding, Implementation, project management, or client facing experience troubleshooting product issues and business…

Senior Onboarding Project Manager – CARET – Toronto, ON

Company: CARET

Location: Toronto, ON

Expected salary: $100000 – 118000 per year

Job date: Thu, 05 Dec 2024 00:26:22 GMT

Job description: clients. CARET Legal is our cloud-based practice management, billing and accounting software. A successful Onboarding ProjectManager has excellent communication skills, builds a strong rapport with clients, and will be instrumental in balancing the…