Company: Fifth Third Bank
Location: Orlando, FL
Expected salary:
Job date: Sat, 28 Jun 2025 01:03:18 GMT
Job description:
Job Title: Account Management Specialist
Job Description:
We are seeking a detail-oriented and proactive Account Management Specialist to join our dynamic team. This role involves maintaining relationships with new and existing accounts, ensuring customer satisfaction, and supporting our risk management initiatives.
Key Responsibilities:
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Account Management: Serve as the primary point of contact for assigned accounts, addressing inquiries, providing updates, and resolving issues to ensure high levels of customer satisfaction.
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Risk Management: Collaborate with the risk management team to analyze account activities, identify potential risks, and implement strategies to mitigate those risks.
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Marketing Support: Assist in the development and execution of marketing initiatives aimed at enhancing customer engagement and driving sales. This includes coordinating marketing campaigns and providing insights on customer needs and preferences.
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Order Entry: Efficiently process orders and ensure accuracy in data entry, managing the order lifecycle from entry through fulfillment.
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Account Maintenance: Perform regular maintenance tasks on customer accounts, including updating information, tracking account activity, and conducting periodic reviews to enhance service delivery.
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Reporting: Generate and analyze reports to track account performance, customer feedback, and market trends to inform strategic decisions.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in account management or a related role.
- Strong analytical and problem-solving skills, with a focus on risk assessment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Proficiency in CRM software and order management systems.
Join us as we strive to enhance our customer relationships and support the growth of our accounts through effective management and strategic marketing initiatives. If you are passionate about account management and thrive in a collaborative environment, we would love to hear from you!