For over 28 years, Patient NEWS has helped dentists and dental groups stand out in their communities and grow their revenues by providing a full suite of marketing solutions, business intelligence tools, leading dental software technology, and business support. If you are looking for a fast-paced and fun place to work, with a positive and supportive culture, that values hard work AND play, this position could be for you.
We are excited to welcome an experienced Digital Client Success Manager with marketing agency experience to join our growing team. You are a self-starter who takes pride in going above and beyond to ensure client satisfaction. You are detail-oriented, analytical and tech-savvy and can confidently analyze and communicate digital marketing campaign results. You are analytical by nature and will monitor the health of your client’s digital campaigns to ensure they are on track to meet their goals. You are a strong communicator and collaborator and take pride in and ownership of your client’s success. You are confident in identifying and realizing upselling/cross-selling opportunities, in collaboration with our sales team.
What you will be doing:
- Quickly learn and understand Patient News’ unique value proposition, products, and services.
- Main contact for your assigned clients for digital marketing program management.
- Regular client reviews for performance updates providing support and recommendations.
- Facilitate client changes to Website, SEO & PPC campaigns
- Monitor the health of digital media campaigns and collaborate with Digital Specialist for optimization.
- Exceed expectations on client communication and response time.
- Analyze and report on digital campaign(s) success.
- Maintain accurate, complete, and timely records within the CRM.
- Eager to learn, and with our support, you will stay current with the latest digital technology and marketing trends.
The Ideal Candidate:
- 2 years+ experience with a digital agency, managing client success with an understanding of digital marketing, Website Development, SEO & PPC.
- Experience overseeing and discussing Google AdWords campaigns, Google Analytics results, Social Media Ads, SEO programs, and web development projects.
- You have amazing communication skills – you are articulate and get to the point quickly and clearly.
- Good organizational skills including time management, prioritizing, meeting deadlines, detail-oriented.
- You are a great listener. You know how to control a conversation to receive and share information expertly.
- Tech-savvy
- Ability to collaborate effectively with team members and cross-functionally.
- Quick thinker and problem solver – you learn fast and can think quickly on your feet.
- Strong analytical skills
- You embrace, adapt, and contribute positively to an ever-changing environment.
- Excellent knowledge of MS Office/Google Suite.
- Google Analytics Certified a benefit.
- Post-secondary education in business or marketing an asset.
Position compensation range is $50,000 to $70,000 – a combination of salary, commissions, quarterly/annual bonus opportunities.
After COVID restrictions, you will be required to attend meetings and events at our Haliburton head office and some business travel may be required.
Patient News has been the recipient of many awards including Top 100 Employer – as compared to more than 70,000 companies across the country – for four consecutive years. We have received multiple awards for graphic design, direct marketing, and our environmental efforts. Our clients give us a Net Promoter Score (NPS) of 86, putting us at the same extraordinary level of service as Zappos and Amazon. We’re in good company!
Expected start date: September 2021
Job Types: Full-time, Permanent
Salary: $50,000.00-$70,000.00 per year
Application question(s):
- Are you within a reasonable distance from Haliburton, Ontario Head Office and willing to attend on-site meetings, training and company events (after COVID restrictions lift)?
- Would you be willing to relocate to a commutable distance from Haliburton, Ontario Head Office?
Experience:
- Digital Marketing: 2 years (preferred)
