PointClickCare – Vice President, Emerging Markets (CA) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Fri, 28 Mar 2025 23:52:57 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the role and team:Reporting to the Chief Sales Officer, the Vice President, Emerging Markets will be a key member of the senior leadership team and lead the sales teams of 4 key partnered market teams. In this role, the Vice President will be responsible for collaborating with the VP’s for each to market on overall strategy for retention, optimization & growth of these markets. The Vice President will be the pivotal connector and lead the direction of the overall cross-functional matrixed organization to drive the established vision for the business unit. The Vice President will be accountable for hitting pipeline and annual growth targets for these business units. The VP will work closely with Marketing and market leaders to set & drive strategy. The Vice President will work closely with Customer Success and Professional Services to ensure customer utilization and optimization to support what is needed for success.As a member of the Senior Care Leadership team, the Vice President, Emerging Markets is expected to contribute to overall company policy, culture, and performance. The Vice President will support the overall corporate objectives and translate these into successful measures for the business unit.Key Responsibilities:

  • Build strong sales framework and cadence that aligns with growth strategies across the business to drive pipeline and bookings growth.
  • Prioritizes performance measures of the team by focusing on forecast accuracy, monitors the progression of deals and removes any barriers impeding the sales.
  • Partner and collaborate with key internal cross-functional teams for strategic execution.
  • Deliver on the business objectives, defined KPIs and annual growth targets, including: 1. Market Strategy and Business Objectives, 2. Market structure and effectiveness, 3. Bookings, revenue, ARR targets and expenses, and 4. Integration of Acute and Payer and LTPAC market objectives
  • Maintain relationships with decision-makers across our target client/customer base
  • Build and manage a successful team while fostering a culture that aligns with and promotes company values, inclusive of our DEI strategy.
  • Represent the organization effectively internally and externally with customers, partners, industry associations, and other key stakeholders

Qualifications & Skills:

  • 10+ years’ experience in Senior Care marketplace and/or Market Leadership SaaS experience.
  • Highly skilled in sales management.
  • Strong interpersonal and communication skills to effectively interface with various in internal groups
  • Consistent record of developing, leading and motivating sales teams.
  • 4- 6 years of people management experience.
  • Proven record of performance & impact to revenue growth.·

Bonus skills:

  • Experience in full-cycle sales role in SaaS Enterprise sales environment.
  • 6- 10 years of people management experience
  • Experience leading leaders

$267,000 – $297,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $267,000 – $297,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-JP1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Marketing Manager – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $88800 – 95500 per year

Job date: Sat, 22 Mar 2025 23:53:49 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:As a Marketing Manager, you will be involved in planning, executing, and measuring the performance of engagement marketing campaigns for PointClickCare. You will drive product demand through multiple channels including web, email, social and multiple onsite channels. You will work closely with cross-functional teams of Product Managers, Marketers, Content Strategists, Sales Leaders, Senior Business Leaders, and manage paid ad agency production.Key Responsibilities:

  • Work Across a dynamic ecosystem of stakeholders to develop, execute and maintain high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement
  • Creations of marketing campaign briefs for project management office to facilitate. Provide clear communication on our goals and KPIs to ensure results.
  • Regularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize
  • Responsible for consuming and leveraging Portfolio narratives to produce audience-centric derivative content
  • Seek out ways to utilize marketing automation to improve MQL to SQL process for higher lead quality
  • Travel: 10-20%

Qualifications & Skills:

  • 5+ years of B2B marketing experience
  • Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion
  • Experience using data and metrics to measure Impact and determine improvements
  • Experience working closely with sales leaders to develop and execute integrated strategies that drive pipeline growth

Preferred Skills:

  • Experience managing external partners to develop marketing programs
  • Experience managing large amounts of data including customer segments and online campaign metrics.
  • Experience working with sales leaders to develop and execute region-specific strategies

$88,800 – $95,500 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $88,800 – $95,500 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-HybridPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Project Manager – Great Lakes – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $87000 – 94000 per year

Job date: Sat, 15 Mar 2025 23:39:02 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Job Location:This position is open to remote candidates. Territory will include states in the Great Lakes Region of the US. Up to 25% travel to client sites will be required.Position Summary:Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.Key Responsibilities:

  • Thoroughly understanding the customer’s business and technical needs
  • Acting as primary interface to client business units during all phases of the project
  • Perform project kick-off meetings with customers and delivery resources
  • Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
  • Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
  • Monitor and report on project progress, problems and recommended solutions to the customer
  • Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
  • Report on deployments, schedules, budgets and revenue using internal methods.
  • Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
  • Successfully manages several competing priorities.
  • Contribute to the overall goals and objectives of the project Management Office
  • Creating project plan, identifying scope, goals, deliverables, timelines and required resources
  • Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
  • Supporting customers in migration from current to future state in the most optimal way
  • Updating and tracking project timelines and deliverables
  • Providing direction and support to the implementation team and reviewing deliverables prepared by the team
  • Managing project issues and dependencies

Required Experience:

  • Experience in project management at a skilled level.
  • Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
  • PMP or Prince II designation an asset
  • Solid understanding of systems design would be great.
  • Great attitude and work ethic.
  • Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
  • Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
  • An attention to detail and a passion to achieve quality outcomes is critical.
  • Self-starter with the ability to take on new challenges.
  • You are a quick learner with strong analytical and problem solving skills.
  • Ability to self-manage, and monitor and track key performance indicators .

$87,000 – $94,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,000 – $94,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,000 – $94,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-SG1 #LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Intermediate Database Analyst (Canada) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $89000 – 100000 per year

Job date: Tue, 18 Mar 2025 23:49:05 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the Role:We are seeking a detail-oriented and highly analytical Intermediate Database Analyst to support and execute multiple data migration projects in parallel. The ideal candidate will be responsible for migrating data from source to target systems ensuring accuracy, consistency, and efficiency throughout the process. This role requires strong expertise in SQL, ETL processes, scripting and process optimization to enhance the performance and streamline data migration workflowsKey Responsibilities:

  • Analyze and assess data structures in source and target systems to develop effective migration strategies
  • Migrate data from legacy systems to new platforms, ensuring data integrity, accuracy, and consistency throughout the process.
  • Handle multiple data migration projects in parallel, managing priorities and troubleshooting issues efficiently
  • Develop, test and optimize scripts and processes to enhance migration performance and minimize downtime
  • Write and optimize SQL queries for data extraction, transformation, and validation.
  • Identify data quality issue, perform data cleansing, and apply necessary information
  • Collaborate with stakeholders to define data mapping, business rules and, validation checks
  • Monitor and troubleshoot migration processes, ensuring timely and accurate data transfer
  • Automate repetitive data migration tasks to improve efficiency and reduce manual effort
  • Document data migration process, transformation rules, and troubleshooting steps for future reference
  • Ensure compliance with data security, data governance, and regulatory standards

Your Key Strengths:

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field
  • 3-5 years of hands-on experience in data migration and ETL.
  • Proficient in SQL (MySQL, SQL Server), ETL tools (ADF, SSIS), and scripting (Python, PowerShell, Bash).
  • Experienced in automating data migration workflows
  • Able to troubleshoot migration issues
  • Strong in stakeholder collaboration
  • Able to handle multiple projects in a fast-paced environment with minimal supervision.

$89,000 – $100,000 a yearCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $89,000 to $100,000 +10% performance-based bonus and fulltime benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#MG-LI1#RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Associate Project Manager, Marketing – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $66000 – 71000 per year

Job date: Fri, 07 Mar 2025 23:55:41 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:As the Associate Project Manager, Marketing you will be responsible for managing marketing related projects and activities for campaigns and events, reporting to the Sr. Manager, Marketing PMO. This role requires a keen interest in prioritizing multiple interests and driving successful outcomes. You will manage projects, track task-level progress within each project, and communicate regularly with stakeholders in Adobe Workfront. You will support team process, tool management, and traffic management. You are a creative thinker who uses discernment to make decisions with authority, have a strong work ethic, and are fearless in your approach. You should be an excellent communicator and comfortable managing multiple tasks with diverse team members and a team player with a proactive, problem-solving, focused on solutions.Key Responsibilities:

  • Coordinate campaign planning calls, host project kick-off meetings, retrospectives as needed, and frequent check-ins to confirm tasks and responsibilities will be met prior to task deadlines.
  • Analyze project briefs, negotiate project scope, create timelines, prepare project status reports and present to stakeholders as needed.
  • Monitor project progress, manage timelines, clear roadblocks, and provide timely resolutions using Adobe Workfront to meet production deadlines efficiently.
  • Review project deliverables for accuracy.
  • Support new efficiencies to help automate project management processes through documentation and training.
  • Monitor and manage incoming requests, ensuring they are assigned correctly among team members.
  • Support the organization and storage of digital assets, ensuring tool adoption and process adherence.

Required Experience:

  • Minimum 2+ years of experience in project coordination and project management roles, with experience in marketing.
  • Experience leading cross-functional project teams to accomplish project goals.
  • Ability to analyze marketing project management tools and create insightful reports.
  • Excellent multitasking, customer service, communication, problem-solving, critical thinking, and analytical skills.
  • Ability to travel across North America as required.
  • Agency management experience or working in creative production a plus.

Education Requirements:

  • Diploma, degree, or relevant certifications.

Skills/Behaviors/Knowledge:

  • Knowledge of basic project management principles.
  • Proficiency in project management tools and dashboards (Workfront).
  • Hunger to continue learning about changes and innovations in the digital marketing and project management landscape.
  • Strong written and verbal communication skills and comfort in working with colleagues at all levels of seniority within the company.
  • Sharp attention to detail and ability to multi-task.
  • Strong sense of curiosity and capacity to both learn from others and rapidly correlate new concepts to existing knowledge.
  • Proficient in Microsoft office.

$66,000 – $71,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $66,000 – $71,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Sr. Customer Experience Manager (Contract) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Mon, 10 Mar 2025 23:18:53 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Contract Duration:6 months, with a potential to extend or convert to full-timePosition Summary:The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX.Key Responsibilities:

  • Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decision-making processes; Influences stakeholders to adopt a different POV. Anticipates potential objections and influences stakeholders and partners to mitigate concerns or challenges.
  • Define relationship NPS and transactional customer feedback data collection and reporting mechanisms; automating processes, integrating data sources and centralizing reporting in partnership with the Corporate Data Office.
  • Oversee ad hoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
  • Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation.
  • Develops and integrates customer experience best practices tools and methodologies into cross-functional initiatives to represent the voice of the customer and support customer experience design efforts.

Qualifications & Skills:

  • 7 years hands-on experience in customer research defining and implementing CX measurement protocols
  • Demonstrated ability to influence business objectives to improve the customer experience
  • Developed analytic skills with ability to use data to influence others
  • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
  • Expertise with Excel, PowerPoint, and PowerBI, Qualtrics
  • Bachelors degree in business, mathematics, or the sciences

Preferred Experience:

  • Understanding of the healthcare industry
  • Previous experience working successfully in a SaaS organization

$48.27 – $53.65 an hourAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base hourly range for this position is $48.27 – $53.65, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemoteIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Senior Software Engineer (C#, .NET) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $139000 – 150000 per year

Job date: Fri, 07 Mar 2025 23:53:13 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Job title: Senior Software EngineerThis role is associated with the QuickMAR by PointClickCare eMAR platformWhat your day-to-day will look like:· Identify, prioritize and execute tasks in the software development life cycle· Work with business to iterate over software requirements· Develop tools and applications by producing clean, efficient code· Automate tasks through appropriate tools and scripting· Analyze and debug systems· Perform validation and verification testing in a test-driven manner· Review the work of others and invite others to review your work· Collaborate with internal teams and vendors to fix and improve products· Ensure software is up-to-date with latest technologies· Refactor, optimize, and improve the QuickMAR by PointClickCare platform used by our customers in the senior care industry.What qualifications we’re looking for:· Extensive experience writing clean C# / MVC / .NET code that performs well at scale in both Windows client (WinForm) and IIS web application contexts· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL) Must have a deep understanding of Microsoft SQL Server and related functions such as SSRS· Solid experience writing RESTful API endpoints along with maintaining SOAP-based interfaces· Absolutely love TDD and have a working knowledge of it.· Experience with UI development & frameworks such as MVC along with AngularJS, JavaScript & CSS· Proficient in GIT and release/branch management strategies· Experience using system and performance monitoring tools (e.g. New Relic, DataDog, SolarWinds)· Excellent organization, critical-thinking and personal leadership skills· Self-starter with the ability to deliver with minimal supervision· Being okay with the uncomfortable feeling that comes from learning new things· Team player, Analytical mind with problem-solving aptitude· Experience within an Agile context and have a deep understanding of empowered scrum teams and Agile project management software such as Jira· Proven experience as a great Engineer· BSc/BA in Computer Science or a related degree Would consider relevant experience as wellBonus points for:· Experience developing in WinForms· Experience with Docker, Kubernetes and Istio· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured).· Experience with Ansible / Jenkins or CI/CD pipelines· Windows and IP networking knowledge· Experience with AWS/Azure cloud services or equivalent· Experience working on a SaaS product· Experience with Service Oriented Architecture· Rotation-based on-call experience with production-grade systems· Has mentored others in a professional setting$139,000 – $150,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $139,000-150,000+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-AV1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Sr. Pricing Analyst – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $80000 – 86000 per year

Job date: Tue, 04 Mar 2025 23:42:26 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:The purpose of the Senior Pricing Analyst role is to provide senior-level support to the SVP, SC Portfolio Marketing in pricing and financial modeling for long-term post-acute products and packages. This position involves utilizing real-time and historical data to develop and implement list prices, forecast revenue, and support sales and finance teams in developing standard pricing structures and discount models. Additionally, the Senior Pricing Analyst will conduct in-depth financial analysis for new product introductions, partner solutions, collaborate with key stakeholders, develop market sizing models and white space analyses (in collaboration with RevOps), and business cases with Product and Finance. This senior-level position requires advanced quantitative and qualitative analysis skills, strategic advising capabilities, excellent communication, negotiation abilities, and a track record of successful experience in pricing/strategy/finance roles and analysis (preferably within the healthcare industry and SaaS)Key Responsibilities:

  • Pricing and Financial Modeling (30-40% of working time):
  • Develop and implement pricing analysis based on real-time and historical data.
  • Forecast revenue and assess the financial impact of different pricing models.
  • Collaborate with Finance and Rev Op teams to develop customized pricing methodologies based on ROI analysis.
  • Conduct in-depth financial analysis on to support strategic decision-making.
  • Data Analysis and Presentations (20-30% of working time):
  • Analyze data to extract insights and support pricing and financial modeling efforts.
  • Prepare and present findings and recommendations in PowerPoint presentations.
  • Research and gather relevant data to support pricing and financial forecasting. Maintaining annual list price book. Additionally, assessing revenue implications of migrations; particularly considering customer health.
  • Conduct data-driven analysis to identify drivers of success and areas of opportunity.
  • Stakeholder Collaboration and Strategy Development (20-30% of working time):
  • Collaborate with various teams throughout the organization, including Rev Ops, Sales, Product, Product Marketing, Market Research, Engineering, and Finance.
  • Work closely with key stakeholders to provide quantitative and qualitative analysis, strategic advising, and support in deal preparation.
  • Consult with internal and external customers to develop new dashboards, metrics, KPIs, outcomes evaluation, and ROI measurement.
  • Market Analysis and Market Sizing (10-20% of working time):
  • Develop and own total addressable and serviceable market sizing models.
  • Conduct white space analyses to identify growth opportunities and areas for market expansion that help drive successful lead generation initiatives.
  • Analyze market trends, competitive landscape, and customer needs to inform pricing and strategy decisions.
  • Provide insights on market dynamics and drivers of success to customers and internal teams.

Qualifications & Skills:

  • Bachelor’s degree in finance, accounting, analytics, mathematics, statistics, or economics
  • 2-5 years of experience related to finance/strategy/investing/analytics work or equivalent combination of education and experience
  • Advance financial quantitative and qualitative analysis skills, strategic advising capabilities, and excellent communication
  • Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint, BI tools, CRM, e.g. Salesforce

Preferred Experience:

  • Master’s degree in a relevant field or a track record of successful experience in pricing/strategy/finance roles and analysis
  • 3+ years of experience in pricing and strategy analysis within a SaaS healthcare or technology company
  • Strong presentation skills and ability to convey complex information in a clear and concise manner and a record of successfully managing multiple priorities under minimum supervision
  • Experience in client-facing roles and familiarity with healthcare pricing methodologies and reimbursement models

$80,000 – $86,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $80,000 – $86,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-TW1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Software Implementation Consultant – Financial – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $75200 – 80900 per year

Job date: Wed, 26 Feb 2025 23:09:06 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position SummaryAs part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.The Software Implementation Consultant will report to the Practice Manager, Professional Services.Key Responsibilities:

  • Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
  • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
  • Translate technical requirements and execute system configuration setup (more complex than entry)
  • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
  • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
  • Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
  • When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience:

  • Post-secondary education in accounting or technology preferred
  • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
  • Passion for delivering an exceptional customer experience
  • Healthcare industry experience preferred
  • Excellent communication, organizational and collaboration skills
  • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
  • Multi-resource project team experience balancing milestones and objectives efficiently and on time
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value
  • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
  • Ability to thrive in a high paced, complex team environment
  • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

$75,200 – $80,900 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $75,200 – $80,900 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-JD1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Manager, Professional Services – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $122700 – 132000 per year

Job date: Thu, 06 Mar 2025 23:53:26 GMT

Job description: Position Summary:The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services. The PS Manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.A key objective of this role is to grow and mature our Professional Services business as we continue to scale to meet our clients’ needs. You will be working closely with cross functional teams, and driving standards, processes, and continuous service improvement. Working in partnership with our delivery and sales teams, you will be a part of the continued growth of professional services within new and existing client organizations.Reporting directly to the VP, Professional Services you will manage a team that is primarily remote supporting both US and Canadian customers. The manager will lead team members, build relationships with customers, and collaborate with cross functional internal teams to drive operational excellence. Strong team management, leadership skills, and talent management will be key attributes of our ideal candidate. This position will primarily work remotely out of their home office and could include travel up to 25% of the time.Key Responsibilities

  • Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
  • Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
  • Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
  • Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
  • Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
  • Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology – influence and provide continuous improvement – bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
  • Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
  • Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
  • Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
  • Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

Required Experience

  • Undergraduate degree or equivalent work experience (preferred)
  • Demonstrated management experience in an enterprise software environment (preferably SaaS)
  • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
  • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
  • Strong operational management, project management, consulting, and process improvement skills
  • Experience with change management principles and resilience to adapt with pivots in strategies and goals
  • Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC)
  • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
  • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
  • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously
  • Excellent presentation skills, customer service, team building skills
  • Proven track record of successful delivery of enterprise projects

$122,700 – $132,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $122,700 – $132,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $122,700 – $132,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.