PointClickCare – (Canada) Associate Project Manager, Marketing – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $66000 – 71000 per year

Job date: Fri, 07 Mar 2025 23:55:41 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:As the Associate Project Manager, Marketing you will be responsible for managing marketing related projects and activities for campaigns and events, reporting to the Sr. Manager, Marketing PMO. This role requires a keen interest in prioritizing multiple interests and driving successful outcomes. You will manage projects, track task-level progress within each project, and communicate regularly with stakeholders in Adobe Workfront. You will support team process, tool management, and traffic management. You are a creative thinker who uses discernment to make decisions with authority, have a strong work ethic, and are fearless in your approach. You should be an excellent communicator and comfortable managing multiple tasks with diverse team members and a team player with a proactive, problem-solving, focused on solutions.Key Responsibilities:

  • Coordinate campaign planning calls, host project kick-off meetings, retrospectives as needed, and frequent check-ins to confirm tasks and responsibilities will be met prior to task deadlines.
  • Analyze project briefs, negotiate project scope, create timelines, prepare project status reports and present to stakeholders as needed.
  • Monitor project progress, manage timelines, clear roadblocks, and provide timely resolutions using Adobe Workfront to meet production deadlines efficiently.
  • Review project deliverables for accuracy.
  • Support new efficiencies to help automate project management processes through documentation and training.
  • Monitor and manage incoming requests, ensuring they are assigned correctly among team members.
  • Support the organization and storage of digital assets, ensuring tool adoption and process adherence.

Required Experience:

  • Minimum 2+ years of experience in project coordination and project management roles, with experience in marketing.
  • Experience leading cross-functional project teams to accomplish project goals.
  • Ability to analyze marketing project management tools and create insightful reports.
  • Excellent multitasking, customer service, communication, problem-solving, critical thinking, and analytical skills.
  • Ability to travel across North America as required.
  • Agency management experience or working in creative production a plus.

Education Requirements:

  • Diploma, degree, or relevant certifications.

Skills/Behaviors/Knowledge:

  • Knowledge of basic project management principles.
  • Proficiency in project management tools and dashboards (Workfront).
  • Hunger to continue learning about changes and innovations in the digital marketing and project management landscape.
  • Strong written and verbal communication skills and comfort in working with colleagues at all levels of seniority within the company.
  • Sharp attention to detail and ability to multi-task.
  • Strong sense of curiosity and capacity to both learn from others and rapidly correlate new concepts to existing knowledge.
  • Proficient in Microsoft office.

$66,000 – $71,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $66,000 – $71,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Sr. Customer Experience Manager (Contract) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Mon, 10 Mar 2025 23:18:53 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Contract Duration:6 months, with a potential to extend or convert to full-timePosition Summary:The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX.Key Responsibilities:

  • Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decision-making processes; Influences stakeholders to adopt a different POV. Anticipates potential objections and influences stakeholders and partners to mitigate concerns or challenges.
  • Define relationship NPS and transactional customer feedback data collection and reporting mechanisms; automating processes, integrating data sources and centralizing reporting in partnership with the Corporate Data Office.
  • Oversee ad hoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
  • Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation.
  • Develops and integrates customer experience best practices tools and methodologies into cross-functional initiatives to represent the voice of the customer and support customer experience design efforts.

Qualifications & Skills:

  • 7 years hands-on experience in customer research defining and implementing CX measurement protocols
  • Demonstrated ability to influence business objectives to improve the customer experience
  • Developed analytic skills with ability to use data to influence others
  • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
  • Expertise with Excel, PowerPoint, and PowerBI, Qualtrics
  • Bachelors degree in business, mathematics, or the sciences

Preferred Experience:

  • Understanding of the healthcare industry
  • Previous experience working successfully in a SaaS organization

$48.27 – $53.65 an hourAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base hourly range for this position is $48.27 – $53.65, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemoteIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Senior Software Engineer (C#, .NET) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $139000 – 150000 per year

Job date: Fri, 07 Mar 2025 23:53:13 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Job title: Senior Software EngineerThis role is associated with the QuickMAR by PointClickCare eMAR platformWhat your day-to-day will look like:· Identify, prioritize and execute tasks in the software development life cycle· Work with business to iterate over software requirements· Develop tools and applications by producing clean, efficient code· Automate tasks through appropriate tools and scripting· Analyze and debug systems· Perform validation and verification testing in a test-driven manner· Review the work of others and invite others to review your work· Collaborate with internal teams and vendors to fix and improve products· Ensure software is up-to-date with latest technologies· Refactor, optimize, and improve the QuickMAR by PointClickCare platform used by our customers in the senior care industry.What qualifications we’re looking for:· Extensive experience writing clean C# / MVC / .NET code that performs well at scale in both Windows client (WinForm) and IIS web application contexts· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL) Must have a deep understanding of Microsoft SQL Server and related functions such as SSRS· Solid experience writing RESTful API endpoints along with maintaining SOAP-based interfaces· Absolutely love TDD and have a working knowledge of it.· Experience with UI development & frameworks such as MVC along with AngularJS, JavaScript & CSS· Proficient in GIT and release/branch management strategies· Experience using system and performance monitoring tools (e.g. New Relic, DataDog, SolarWinds)· Excellent organization, critical-thinking and personal leadership skills· Self-starter with the ability to deliver with minimal supervision· Being okay with the uncomfortable feeling that comes from learning new things· Team player, Analytical mind with problem-solving aptitude· Experience within an Agile context and have a deep understanding of empowered scrum teams and Agile project management software such as Jira· Proven experience as a great Engineer· BSc/BA in Computer Science or a related degree Would consider relevant experience as wellBonus points for:· Experience developing in WinForms· Experience with Docker, Kubernetes and Istio· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured).· Experience with Ansible / Jenkins or CI/CD pipelines· Windows and IP networking knowledge· Experience with AWS/Azure cloud services or equivalent· Experience working on a SaaS product· Experience with Service Oriented Architecture· Rotation-based on-call experience with production-grade systems· Has mentored others in a professional setting$139,000 – $150,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $139,000-150,000+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-AV1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Sr. Pricing Analyst – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $80000 – 86000 per year

Job date: Tue, 04 Mar 2025 23:42:26 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:The purpose of the Senior Pricing Analyst role is to provide senior-level support to the SVP, SC Portfolio Marketing in pricing and financial modeling for long-term post-acute products and packages. This position involves utilizing real-time and historical data to develop and implement list prices, forecast revenue, and support sales and finance teams in developing standard pricing structures and discount models. Additionally, the Senior Pricing Analyst will conduct in-depth financial analysis for new product introductions, partner solutions, collaborate with key stakeholders, develop market sizing models and white space analyses (in collaboration with RevOps), and business cases with Product and Finance. This senior-level position requires advanced quantitative and qualitative analysis skills, strategic advising capabilities, excellent communication, negotiation abilities, and a track record of successful experience in pricing/strategy/finance roles and analysis (preferably within the healthcare industry and SaaS)Key Responsibilities:

  • Pricing and Financial Modeling (30-40% of working time):
  • Develop and implement pricing analysis based on real-time and historical data.
  • Forecast revenue and assess the financial impact of different pricing models.
  • Collaborate with Finance and Rev Op teams to develop customized pricing methodologies based on ROI analysis.
  • Conduct in-depth financial analysis on to support strategic decision-making.
  • Data Analysis and Presentations (20-30% of working time):
  • Analyze data to extract insights and support pricing and financial modeling efforts.
  • Prepare and present findings and recommendations in PowerPoint presentations.
  • Research and gather relevant data to support pricing and financial forecasting. Maintaining annual list price book. Additionally, assessing revenue implications of migrations; particularly considering customer health.
  • Conduct data-driven analysis to identify drivers of success and areas of opportunity.
  • Stakeholder Collaboration and Strategy Development (20-30% of working time):
  • Collaborate with various teams throughout the organization, including Rev Ops, Sales, Product, Product Marketing, Market Research, Engineering, and Finance.
  • Work closely with key stakeholders to provide quantitative and qualitative analysis, strategic advising, and support in deal preparation.
  • Consult with internal and external customers to develop new dashboards, metrics, KPIs, outcomes evaluation, and ROI measurement.
  • Market Analysis and Market Sizing (10-20% of working time):
  • Develop and own total addressable and serviceable market sizing models.
  • Conduct white space analyses to identify growth opportunities and areas for market expansion that help drive successful lead generation initiatives.
  • Analyze market trends, competitive landscape, and customer needs to inform pricing and strategy decisions.
  • Provide insights on market dynamics and drivers of success to customers and internal teams.

Qualifications & Skills:

  • Bachelor’s degree in finance, accounting, analytics, mathematics, statistics, or economics
  • 2-5 years of experience related to finance/strategy/investing/analytics work or equivalent combination of education and experience
  • Advance financial quantitative and qualitative analysis skills, strategic advising capabilities, and excellent communication
  • Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint, BI tools, CRM, e.g. Salesforce

Preferred Experience:

  • Master’s degree in a relevant field or a track record of successful experience in pricing/strategy/finance roles and analysis
  • 3+ years of experience in pricing and strategy analysis within a SaaS healthcare or technology company
  • Strong presentation skills and ability to convey complex information in a clear and concise manner and a record of successfully managing multiple priorities under minimum supervision
  • Experience in client-facing roles and familiarity with healthcare pricing methodologies and reimbursement models

$80,000 – $86,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $80,000 – $86,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-TW1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Software Implementation Consultant – Financial – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $75200 – 80900 per year

Job date: Wed, 26 Feb 2025 23:09:06 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position SummaryAs part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.The Software Implementation Consultant will report to the Practice Manager, Professional Services.Key Responsibilities:

  • Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
  • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
  • Translate technical requirements and execute system configuration setup (more complex than entry)
  • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
  • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
  • Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
  • When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience:

  • Post-secondary education in accounting or technology preferred
  • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
  • Passion for delivering an exceptional customer experience
  • Healthcare industry experience preferred
  • Excellent communication, organizational and collaboration skills
  • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
  • Multi-resource project team experience balancing milestones and objectives efficiently and on time
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value
  • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
  • Ability to thrive in a high paced, complex team environment
  • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

$75,200 – $80,900 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $75,200 – $80,900 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-JD1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Manager, Professional Services – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $122700 – 132000 per year

Job date: Thu, 06 Mar 2025 23:53:26 GMT

Job description: Position Summary:The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services. The PS Manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.A key objective of this role is to grow and mature our Professional Services business as we continue to scale to meet our clients’ needs. You will be working closely with cross functional teams, and driving standards, processes, and continuous service improvement. Working in partnership with our delivery and sales teams, you will be a part of the continued growth of professional services within new and existing client organizations.Reporting directly to the VP, Professional Services you will manage a team that is primarily remote supporting both US and Canadian customers. The manager will lead team members, build relationships with customers, and collaborate with cross functional internal teams to drive operational excellence. Strong team management, leadership skills, and talent management will be key attributes of our ideal candidate. This position will primarily work remotely out of their home office and could include travel up to 25% of the time.Key Responsibilities

  • Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
  • Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
  • Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
  • Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
  • Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
  • Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology – influence and provide continuous improvement – bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
  • Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
  • Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
  • Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
  • Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

Required Experience

  • Undergraduate degree or equivalent work experience (preferred)
  • Demonstrated management experience in an enterprise software environment (preferably SaaS)
  • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
  • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
  • Strong operational management, project management, consulting, and process improvement skills
  • Experience with change management principles and resilience to adapt with pivots in strategies and goals
  • Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC)
  • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
  • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
  • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously
  • Excellent presentation skills, customer service, team building skills
  • Proven track record of successful delivery of enterprise projects

$122,700 – $132,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $122,700 – $132,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $122,700 – $132,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare – Vice President, Customer Support (CA) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Thu, 27 Feb 2025 23:36:21 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the Team:Reporting to the SVP, Customer Care, the Vice President will lead the strategic direction and execution of Customer Support at PointClickCare.The VP will have direct reports at the Director/Manager level, who will be responsible for managing customer programs, new processes, and best practices for customers through a variety of support channels.This VP is responsible for leading a team that will manage all aspects of the support organization, and will work cross-functionally with Product, Operations, Marketing, and Services on customer experience.About the Role:The Vice President, Customer Support is responsible for running a dynamic Support Center that addresses ever changing needs of our customer base across both technical and functional questions.The VP of Support will be expected to have experience transforming a support organization around new technologies, new processes, driving the higher Customer Satisfaction at every interactionThe VP of Support will need to be a leader of leaders and able to motivate the bring the best out of individuals and teams alike.Key Responsibilities:

  • Lead the vision for Customer Support Management at PointClickCare, ensuring current programs and strategy will scale with growth.
  • Drive customer loyalty and ensure that our customers are satisfied with support and are realizing measurable value from our products and services
  • Display leadership skills to inspire and motivate staff to provide world class experience at all times
  • Work cross functionally to promote customer service in adjacent departments that impact Customer Support such as Sales, and Customer Success
  • Develop and track Customer Support KPIs, and use data to influence and drive visible results
  • Drive utilization and optimization of technology and execute on sound business plans for investment in technology
  • Establish operational infrastructure to lead initiatives to ensure high CSAT and goals
  • Play a critical role in developing a geographically remote support team

Your Key Strengths:

  • 10+ years leading B2B/B2C support organizations with 100+ support analysts
  • Experience in fast paced rapidly growing and changing SaaS based organizations
  • Strong knowledge of case management and phone system technology, CRM systems, and data analysis platforms.
  • Background in overseeing training programs for development of IC andmanagers
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal customers
  • Proven track record of driving operational improvements and end to end customer experience
  • Experience directly hiring and managing a geographical distributed team
  • Proven track record of managing SLA’s and customer Centric metrics
  • Lead by example with a growth mindset, people-first attitude, and strong sense of responsibility

Optional: Bonus Skills:

  • Understanding of the Health Care sector
  • Worked in Organizations 500M+ in revenue
  • Led implementation of AI driven tools and processes

$203,000 – $226,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $203,000 – $226,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-JP1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Project Manager, National – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $87600 – 94200 per year

Job date: Sat, 22 Feb 2025 23:16:03 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .(This is a remote opportunity for someone based in North America)Position Summary:Reporting to the Manager, Professional Services, the Project Manager works with client on areas impacting change management and operational aspects of the implementation process. Partnering with the Project Manager, the Project Manager, Enterprise will be the liaison for enterprise customers on those areas requiring additional internal PointClickCare process discussions outside the standard implementation. The Project Manager, Enterprise may work with other Project Manager, Enterprise on the same project and span many projects within the practice.Key ResponsibilitiesCustomer Liaison· Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team.· Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite.· Support the customers’ project team and internal PCC resources on product areas· Project Support· Develop a thorough understanding of the customers’ strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies· Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.· Anticipate and communicate customer needs to the implementation project team.· Manage customer expectations through clear, honest communication· Represent PointClickCare in customer project steering committee meetings (if applicable).· Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks.· Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions· Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client· Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc.· Participate in the monitoring and tracking of key performance indicators.Project Team Contributor· Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance.· Develop a thorough understanding of the customers’ business, technical environments, needs and constraints.· Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives.· Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers.Consultant· Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions.· Develop and maintain expert knowledge in the PointClickCare suite and service offerings.· Consult with customers on industry and PointClickCare suite best practices.Candidate Profile· Strong organizational, managerial, and personal skills.· Excellent ability to influence, communicate, resolve conflict and negotiate.· Strong leadership and relationship building capabilities.· Attention to detail and a passion to do whatever it takes to achieve quality outcomes.· Quick learner with strong analytical and problem-solving skills.· Self-driven, motivated, and results oriented.· Excellent oral and written communication, documentation, and presentation skills.Required Experience· 7+ years of long term care industry experience with a proven history of multiple successful SaaS software project implementations.· 5+ years managing client-facing large, multi-site enterprise projects.· Experience successfully working with customer C-levels and senior management teams.· Previous experience with healthcare systems (EHR, EMR, Pharmacy) desired.· Prior experience leading and participating in steering committee meetings.#LI-remote #LI-SG1$87,600 – $94,200 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,600 – $94,200 + benefits + bonus reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,600 – $94,200 + benefits + bonus reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – (Canada) Compensation Lead – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $105500 – 113400 per year

Job date: Thu, 20 Feb 2025 23:07:55 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position Summary:Reporting to Director, Compensation, the Compensation Lead will partner with the Human Resource Business Partner, People Experience, and Talent Acquisition teams to support internal client groups across Canada and the United States. The Compensation Lead will be involved in developing and implementing compensation programs, policies and processes for non-sales positions. The role is responsible for building compensation models and budgets to support the design and implementation of new programs and the administration of the annual year-end compensation planning cycle.Key Responsibilities:

  • Responsible for leading the administration and delivery of compensation programs (salary, short-term incentives, and long-term incentives) to support the attraction and retention of talent.
  • Partners with the Human Resource Business Partner, People Experience, and Talent Acquisition teams to provide advice to the client groups on and formulate creative solutions on complex or unique compensation-related issues, including but not limited to new hire offers, promotion requests, relocation requests, and retention concerns.
  • Leads the evaluation new or materially changed jobs and analyzes market compensation to determine an appropriate job level and salary range.
  • Acts as a subject matter expert on compensation matters and highlights total rewards considerations, bringing the appropriate stakeholders into the discussion and solutioning.
  • Meets with business leaders, as needed, to gather additional context to support job evaluation and market pricing and explain rationale for outcomes.
  • Takes a lead role in the annual compensation planning cycle, including developing and maintaining a project plan, developing the budget, reviewing market compensation surveys, updating salary ranges, calculating bonus payouts, and partnering with the HR Systems team, PEX and Payroll to configure and upload data into the compensation planning module, to ensure accuracy of information for informed compensation decision making by business leaders. Support the delivery of all aspects of Year-End activities including the delivery of education sessions to employees and managers.
  • Leads participation in annual compensation surveys to support our commitment to purchase agreements and maintain relationships with compensation vendors.
  • Acts as a day-to-day contact with compensation vendors for survey participation, data gathering requirements, and ad hoc advisory services requests.
  • Play a key role in the design of compensation programs and incentive plans to motivate behaviors and outcomes that support the achievement of business objectives.
  • Builds Excel models to test the design of new or improved compensation programs to understand financial feasibility and impact to the employee experience.
  • Provides guidance, training, coaching, and technical advice and support to Compensation Partners and other Total Rewards team members to support their learning, development, and growth.
  • Provide supervisory support to the Compensation partner and other junior member of the team on the day-to-day
  • May be required to travel 1 – 2 times per year for department meetings or training and development opportunities.

Required Experience:

  • Experience providing compensation advice to client groups
  • Possesses deep knowledge and understanding of compensation design practices, market insights, and industry trends
  • Advanced Excel modelling skills
  • Experience working with and manipulating large datasets
  • Experience designing incentive plans

Bonus Experience:

  • CCP Designation
  • Experience working with Engineering and Technology jobs
  • Experience with Mercer, Willis Towers Watson, and/or Aon Radford compensation surveys

$105,500 – $113,400 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $105,500 – $113,400 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare – Sr. Product Manager (AI & Innovation) – Remote – Canada – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $137000 – 148000 per year

Job date: Sat, 22 Feb 2025 23:35:33 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .As a Senior Product Manager at PointClickCare, you contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers, ensuring overall success across the entire product portfolio. You represent the needs of our users and customers, internally and externally, as needed. This role will focus on researching and prioritizing opportunities to solve customer problems with AI capabilities. To succeed in this role, you draw upon your extensive product management and domain experience. You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.Key Responsibilities:

  • Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
  • Understand company strategy and contribute to strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
  • Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
  • Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
  • Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
  • Understand the broader product portfolio and how solutions work together to create value for customers.
  • Participate in industry events, and lead customer and partner facing engagements as a product expert.
  • Understand competitive landscape.
  • Inspire, energize, and motivate cross-functional teams.

Your Key Strengths:

  • Bachelor’s Degree in business, computer science, or computer engineering.
  • 5+ years of Software Product Management experience or Engineering Management experience.
  • Experience working in healthcare technology is a plus.
  • Experience working with Cloud – Azure hosted environments.
  • Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
  • Strong written and oral communication skills with internal and external stakeholders.
  • Solid understanding of Agile practices.
  • Experience managing SaaS products.

Bonus Skills:

  • Experience working in healthcare technology is a plus!

$137,600 – $148,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $137,000 – $148,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.​#ATLI1#LIremote#ATPointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.