Sephora – District Manager – Quebec City – Ontario – Quebec City, QC

Company: Sephora

Location: Ontario – Quebec City, QC

Expected salary:

Job date: Wed, 11 Dec 2024 23:26:44 GMT

Job description: Job Type: Full Time
Function: Retail Operations
Address: FSC, Quebec,
Working Model: Remote, Quebec CityAt Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.ABOUT THE ROLEManage and maximize business strategies for a district presently consisting of 8 stores. The District Manager is accountable for recruiting and developing management personnel and store teams, ensuring maximum profitability and compliance with company objectives and policies while focusing on the improvement of the client’s experience.WHAT YOU’LL DO

  • Conduct store visits with the Store Directors and Specialists to evaluate and identify business opportunities to improve sales growth, profitability and client service.
  • Network, recruit, interview and select all management level candidates and establish internal and external succession plans.
  • Ensure that all of the district’s Store Directors, Specialists, and Cast Members attend mandatory product knowledge and all required company training modules.
  • Appraise and acknowledge performance by delivering annual performance appraisals and merit increases.
  • Train, coach, motivate and lead the district’s teams to deliver outstanding client service standards.
  • Provide strategies and opportunities for retention by conducting monthly one-on-one conversations with all managers and creating individual development plans for their continued growth.
  • Partner with Human Resources to investigate, assess, and resolve all employee relations’ issues.
  • Develop strategies to maximize sales potential by accurately forecasting sales, ensuring that the staffing plans are in alignment with the business trends, and adjusting payroll accordingly.
  • Create action plans to increase profit and control variable expenses by evaluating the P&L on a monthly basis.
  • Ensure that the district’s stores maintain and follow standard operational procedures, loss prevention policies and human resource guidelines.
  • Establish relationships with key corporate partners: Human Resources, Loss Prevention, Merchandising and Inventory Management, Finance, Store Operations, Animations, Store Development, and IT to ensure that your District’s needs are met and sales and profitability are maximized.
  • Take initiative to make a difference in the organization. Challenge the status quo! Be innovative within own district and share best practices so that you can impact the performance of the entire organization.
  • Embrace and demonstrate Sephora Values when interacting with company personnel and all outside brands and vendors.

WHAT YOU’LL BRING

  • 3 – 5 years multi-store management experience in a highly complex business environment or exceptional performance in Sephora Store Director role
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels.
  • Proven ability to create teams by identifying talented store leaders who can train and develop a cast to drive sales and deliver outstanding client service.
  • Proficient in basic computer skills including Windows, Word, and Excel.
  • Proven ability to manage time to execute multiple tasks and changing priorities.

WHY YOU’LL LOVE WORKING HERE

  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You’ll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Bayshore HealthCare – Bilingual Customer Service Specialist – Quebec City, QC – Ontario

Company: Bayshore HealthCare

Location: Quebec City, QC – Ontario

Expected salary:

Job date: Wed, 11 Dec 2024 01:43:19 GMT

Job description: About the RoleThe Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services. They may also contribute to other activities as necessary to support the Patient Support Services Team.Please Note: This is a fully remote role. The candidate can be based anywhere within Ontario or Quebec, but must be fully bilingual in French and English.A Day in the Life

  • Respond to callers looking for information about services provided by BSRx and Patient Support Services
  • Understand callers needs and provide direction as to the appropriate Bayshore offering
  • Providing effective and efficient service over the telephone
  • Educate prospective Patients, Prescribers and clinics about BSRx Services
  • Assist with production of daily reports as required
  • Support outbound calls for the PSS Programs when required
  • Provide information to patients, prescribers and other HCPs as needed concerning the status of Reimbursements, visit scheduling or any other information necessary concerning their Bayshore Services
  • Assist with administrative duties as necessary
  • Support internal/external audit process
  • Escalate calls as necessary based on defined process
  • Manage flow of information
  • Must be able to identify and report adverse events to Health Canada (if applicable) and enter into source system.
  • Report and document adverse events as per pharmacovigilance requirements.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

QualificationsWhat You Bring to the Team

  • Experience within a call centre/customer service environment
  • Experience with use of computers within a Windows environment
  • Have excellent Customer Service skills (empathetic, problem solver, active listener, patient, tenacious, adaptable, resourceful, positive attitude)
  • Experience within a healthcare environment
  • Ability to work under pressure
  • Ability to work independently within a team environment
  • Excellent interpersonal and communication skills
  • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
  • Additional languages a definite asset

Contract position – Program & Events Coordinator – Quebec Region | Electro Federation Canada – – Toronto, ON

Company:

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Oct 2024 22:03:57 GMT

Job description: Employment Type: Maternity leave replacement (1 year contract)Position: Contract position – Program & Events Coordinator – Quebec RegionLocation: Montreal, QuebecEFC is seeking a driven, dynamic professional to help drive the association’s regional programs in EFC’s Quebec Region. This individual will also be responsible for brand presence in the electrical market and to provide marketing communications support. Reporting to the Marketing Manager and working directly with EFC’s Quebec Region membership, this role will consist of the following:Regional Coordination

  • Marketing: lead the development and distribution of regional marketing plans to promote all programs and activities in the Quebec Region, including email blasts, brochures and social media outreach.
  • Event management: deploy and manage educational and networking events in the Quebec Region, including webinars, annual golf tournament and industry receptions (in Montreal & Quebec) and regional gala; manage online registration forms for regional events; secure sponsorship for events to support budgetary requirements.
  • Tradeshow coordination: collaborate with other association partners to plan, market and deploy the MCEE Show, including coordination with CMEQ (bi-annual).
  • Administration: organize and help steer regional committee and task group meetings; prepare agendas, slide decks, meeting minutes and other necessary materials, as required, to facilitate successful meetings; manage the region’s budget in collaboration with EFC’s Controller and the regional committee.
  • Program leadership: manage EFC’s regional Women’s Network, Young Professionals Networks, School Program and Scholarship Program.

Required qualifications: The successful candidate will have:

  • Bilingual French & English (written and verbal)
  • Experience in a marketing communications role, with event planning and administration experience is required.
  • Degree or diploma in Business Administration, Communications, Marketing, or equivalent
  • Superior editing, verbal and written communications skills.
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams, Planner) as well as ability to learn new tools such as various digital marketing and event platforms (e.g. WordPress, MailChimp, ClickDimensions, CRM, Cvent, etc.).
  • Ability to work independently from home and in collaboration with team members, committee members and senior industry leaders.
  • Ability to multi-task and balance national and regional responsibilities.
  • Some travel in Canada and to EFC Head Office in Toronto.

This is a work-from-home position (EFC’s national office is headquartered in Toronto).
A competitive contract employment package and compensation is commensurate with experience.Some travel within Quebec and to other provinces is required.If you are highly organized and want to further develop your program management and administration skills within a progressive organization, then please apply!We thank all applicants for their interest but only those candidates selected for an interview will be contacted.Electro-Federation Canada is an Equal Employment Opportunity employer. Accordingly, reasonable accommodations are available upon request for candidates taking part in relation to the materials or processes we use in the recruitment process.Electro-Federation Canada (EFC) is a national, not-for-profit association representing the dynamic electrical and automation industries, contributing to Canada’s net zero future, intelligent buildings, smart infrastructure, and Industry 4.0. EFC’s 230 member companies consist of manufacturers, distributors, manufacturers representatives, and field service organizations. EFC members contribute over $15B to the Canadian economy and employ over 47,000 workers in more than 1,400 facilities across the country.The Electrical industry is at the forefront of driving innovation with a focus on corporate social responsibility. Our members have contributed over $1.3 million to Habitat for Humanity to help families build stability and independence through affordable homeownership. Our industry has also invested $1.5 million in scholarship funding, providing Canadian post-secondary students with a jump-start on their academic learning. Leaders in our industry recognize the synergy with a diverse workforce and strive to achieve DE&I efforts to better our workplace cultures.In addition to supporting this innovative market, EFC also shapes our employees’ experiences by providing engagement and development opportunities to grow, lead and help drive innovation for the Canadian electrical market. For the third year in a row, EFC has been certified a Great Place to Work, demonstrating our strong commitment to creating a positive company culture and supporting employee experiences.Join our team and become part of Canada’s growing electrical industry!Follow us on our journey and discover how you can help support this community of innovators. Explore how this industry powers a changing world: .Learn more at electrofed.com

EFC is seeking a Program & Events Coordinator for their Quebec Region on a maternity leave replacement contract for 1 year. The position involves marketing, event management, tradeshow coordination, administration, and program leadership. The successful candidate must be bilingual, have experience in marketing communications, and possess a degree or diploma in a related field. The position is work-from-home with some travel required. EFC is a national association representing the electrical and automation industries and offers a competitive compensation package. Applicants must have a strong interest in program management and administration.