Royal Bank of Canada – Relationship Manager, Business Markets Intern – London, ON

Company: Royal Bank of Canada

Location: London, ON

Expected salary:

Job date: Thu, 22 May 2025 03:23:28 GMT

Job description: Job Summary What is the opportunity?
You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.Job DescriptionWhat will you do?

  • Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
  • Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
  • Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
  • Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
  • Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
  • Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

What do you need to succeed?Must-have

  • Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
  • Proven track record in exceptional client relationship management
  • Excellent communication, time management and organizational skills

Nice-to-have

  • Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
  • Completion of the Commercial Banking Advisor training program, or have previous experience as a small business owner, or in similar field
  • Good knowledge of a broad array of business and personal financial products and services

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunity to collaborate with other business segments within the bank
  • Competitive compensation
  • Opportunity to build close relationships, do challenging work, and work towards personal and professional growth
  • Flexible work/life balance
  • Ability to make a difference and have a lasting impact on your clients’ business and personal life

Job Skills Active Learning, Adaptability, Best Practice Implementation, Business Development, Communication, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis (FP&A), TeamworkAdditional Job DetailsAddress: 148 FULLARTON ST:LONDONCity: LONDONCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-05-20Application Deadline: 2025-06-03Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Relationship Banker I (Dr. Phillips Branch) – Regions Bank – Orlando, FL

Company: Regions Bank

Location: Orlando, FL

Expected salary:

Job date: Wed, 21 May 2025 02:33:13 GMT

Job description:

Job Title: Marketing and Digital Solutions Associate

Job Description:

Join our innovative team as a Marketing and Digital Solutions Associate, where your passion for digital banking will help us transform the customer experience. In this role, you’ll be responsible for promoting our cutting-edge digital solutions—including mobile apps, online platforms, and ATM offerings—that are designed to make banking more convenient and accessible.

Key Responsibilities:

  • Develop and implement marketing strategies for digital banking solutions.
  • Collaborate with branch staff to enhance customer engagement and support.
  • Ensure compliance with privacy laws while managing customer information.
  • Analyze market trends to identify opportunities for growth and improvement in our offerings.
  • Share insights and success stories to promote the benefits of our digital solutions both internally and externally.

What We Offer:

  • A dynamic work environment focused on innovation and customer satisfaction.
  • Opportunities for professional development and career advancement.
  • A chance to make a meaningful impact on our customers’ banking experiences.

If you are enthusiastic about enhancing digital banking and customer service, we invite you to apply and be a part of our mission to make banking easier and more efficient for everyone!

Senior Client Relationship Manager, Group Retirement Savings – Desjardins – Vancouver, BC

Company: Desjardins

Location: Vancouver, BC

Job description: As a Client Relationship Manager, Group Retirement Savings, your primary goal is to ensure the highest level of client… Designation (CEBS) or Retirement Plans Associate (RPA) Experience with presentation and project management Experience…
As a Client Relationship Manager in Group Retirement Savings, your main responsibility is to maintain exceptional client satisfaction. Required qualifications include certifications such as Certified Employee Benefit Specialist (CEBS) or Retirement Plans Associate (RPA), along with experience in presentation and project management.
I’m unable to access external websites directly. However, I can help you create a job description if you provide the details or key points from that job listing. Let me know what specific information you would like to include!

Expected salary:

Job date: Thu, 15 May 2025 22:20:35 GMT

Blackhawk Network – Strategic Relationship Manager II (Ontario – Remote) – Ontario

Company: Blackhawk Network

Location: Ontario

Expected salary: $80000 – 93000 per year

Job date: Thu, 08 May 2025 22:22:15 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.Overview:Blackhawk Network is seeking a Strategic Relationship Manager to support existing Bricks & Mortar Distribution Partners in Canada and the U.S. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and services’ customization to ensure they meet their business goals. You will also ensure quality service to assigned clients by providing ongoing management support, analyzing account and market trends, and identifying additional revenue opportunities.Collaborating closely with our cross-functional shared services teams, you will upsell and cross-sell to your customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs. You will meet with your customers regularly and bi-annually for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your customer’s long-term success, growth, and profitability.Responsibilities:

  • Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
  • Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services.
  • Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
  • Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
  • Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year.
  • Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
  • Coordinate across internal teams to support clients and their growth.
  • Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
  • Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
  • Analyze client performance and industry data to provide valuable insights to your customers.

Qualifications:

  • Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • 2+ years strategic sales experience in payments industry an asset
  • Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
  • Ability to apply creative thinking to the sales process
  • Ability to understand and manage details of programs and explain key elements to partners and internal teams
  • Proven ability to think strategically, formulate action plans and sell them through to management
  • Proven ability to present to C-level executives
  • Ability to learn and communicate complex and intangible product concepts that are still in development
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Ability to prioritize and manage numerous projects on tight deadlines with limited direction.

Benefits:Salary range for this role: CAD $80,000-$93,000.EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Blackhawk Network – Strategic Relationship Manager II (Ontario – Remote) – Etobicoke, ON

Company: Blackhawk Network

Location: Etobicoke, ON

Expected salary: $80000 – 93000 per year

Job date: Fri, 09 May 2025 03:07:38 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview:Blackhawk Network is seeking a Strategic Relationship Manager to support existing Bricks & Mortar Distribution Partners in Canada and the U.S. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and services’ customization to ensure they meet their business goals. You will also ensure quality service to assigned clients by providing ongoing management support, analyzing account and market trends, and identifying additional revenue opportunities.Collaborating closely with our cross-functional shared services teams, you will upsell and cross-sell to your customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs. You will meet with your customers regularly and bi-annually for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your customer’s long-term success, growth, and profitability. Responsibilities:

  • Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
  • Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services.
  • Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
  • Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
  • Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year.
  • Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
  • Coordinate across internal teams to support clients and their growth.
  • Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
  • Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
  • Analyze client performance and industry data to provide valuable insights to your customers.

Qualifications:

  • Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • 2+ years strategic sales experience in payments industry an asset
  • Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
  • Ability to apply creative thinking to the sales process
  • Ability to understand and manage details of programs and explain key elements to partners and internal teams
  • Proven ability to think strategically, formulate action plans and sell them through to management
  • Proven ability to present to C-level executives
  • Ability to learn and communicate complex and intangible product concepts that are still in development
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Ability to prioritize and manage numerous projects on tight deadlines with limited direction.

Benefits:Salary range for this role: CAD $80,000-$93,000. EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Harley-Davidson – Dealer Relationship Manager, Eastern Canada- French Bilingual – Ontario

Company: Harley-Davidson

Location: Ontario

Expected salary:

Job date: Wed, 07 May 2025 05:51:15 GMT

Job description: Auto req ID: 34119
Title: Dealer Relationship Manager, Eastern Canada- French Bilingual
Job Function: Finance
Location: REMOTE
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, parts & accessories, and extended service plans for Harley-Davidson® motorcycles.While the Chicago, Illinois office serves as the main hub for HDFS’ Commercial Finance business, the F&I Consultant will support our Canadian headquarters based in Markham, Ontario. This role reports to the HDFS Canada Lead and works closely with the Harley-Davidson Canada Sales Team to deliver their objectives.Job SummaryThe Finance and Insurance (F&I) Consultant is responsible for being recognized as the trusted business advisor of and for the dealer network by managing and developing new and existing dealer relationships. Within their assigned region, the F&I Consultant will meet established financial and non-financial targets and maximize business opportunities in the areas of Retail Sales Volume, New and Used Commercial Sales Volume, Revolving Account Card growth, various insurance products and programs, as well as other products and programs. This position covers the eastern half of Canada to include portions of Toronto, Ontario, and the provinces eastward to Newfoundland.Harley-Davidson embraces a Virtual Mindset, which prioritizes virtual work and provides flexibility for our high-performing employees. While this role does require regular dealer visits in Eastern Canada, the successful candidate will be adept at leveraging the technology we have available to be highly effective in interacting virtually with our dealers.Job ResponsibilitiesIn support of Harley-Davidson Motor Company’s endeavour to sell motorcycles, the successful candidate will be responsible for the following deliverables:

  • Perform dealer visits, which includes but is not limited to obtaining financial information from dealer and product providers; interviewing various department personnel to obtain critical information; facilitating debrief meetings with dealership staff, presenting findings and best practices to maximize profits; and delivering and leading dealer training as necessary.
  • Analyze sales and F&I process to identify gaps and implement best practices to maximize mutual value for the dealer and the business through the sale of F&I products.
  • Develop key understanding of the dealers’ needs relating to available products and build a plan for the dealership taking a short and long-term approach.
  • Work with product suppliers to build new product campaigns and launch activities, to ensure the success of these specific launches.
  • Act as a subject matter expert to the dealers. Has extensive knowledge of available products and services and can mentor dealership personnel through role-play situational training. Is a resource for the dealer principal and dealer staff to rely on for updated information and training.
  • Maintain and obtain additional industry knowledge via continuing education and training opportunities as provided by the Company.
  • Act as a liaison between all stakeholders, including finance and insurance product providers, various Company departments, the dealership network and other key stakeholders.
  • Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone’s responsibility at Harley-Davidson Financial Services. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. It is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies, procedures, and to comply with all of them.

Education Requirments

  • High School Diploma or Equivalent Required

Education Specifications

  • Bachelor’s Degree Preferred

Job Requirements

  • A minimum of 5 years of related experience is required. Previous experience in an automotive financial services company, financial institution, and/or dealership environment is preferred.
  • A bachelor’s degree is preferred.
  • Mandatory strong financial acumen, including understanding of financial measures, forecasting, and other analytical skills.
  • French is mandatory – Exceptional written, presentation, and oral communication skills required in both English and French.
  • Highly self-motivated and directed. Ability to work under pressure with limited direct supervision, meet tight deadlines, and achieve results in a fast-paced and changing environment.
  • Strong negotiating and decision-making skills are critical with an effective ability to influence without direct authority.
  • Experience working in a global, matrix environment is considered an asset.
  • Fully proficient in Microsoft Office – Excel, Word, PowerPoint, Outlook. Must be able to create/automate reports and tools to support the business.
  • Adept at leveraging technology to be highly effective in interacting virtually with dealers.
  • Successful candidate must reside in Ontario/Quebec, Greater Toronto Area preferred.
  • Travel from 50 to 75% is required for this position.

Why Harley-Davidson?You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products such as apparel, parts and accessories and more. Learn more about Harley-Davidson .Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We are dedicated to employing a workforce that is representative of the diverse communities across Canada. In accordance with the Accessibilities for Ontarians with Disabilities Act (AODA), accommodation will be provided upon request throughout the recruitment and hiring process.Direct Reports: No
Travel Required: 50 – 75%
Pay Range: n/a
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance

Harley-Davidson – Dealer Relationship Manager, Eastern Canada- French Bilingual – Ontario

Company: Harley-Davidson

Location: Ontario

Expected salary:

Job date: Tue, 06 May 2025 22:44:27 GMT

Job description: Auto req ID: 34119
Title: Dealer Relationship Manager, Eastern Canada- French Bilingual
Job Function: Finance
Location: REMOTE
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, parts & accessories, and extended service plans for Harley-Davidson® motorcycles.While the Chicago, Illinois office serves as the main hub for HDFS’ Commercial Finance business, the F&I Consultant will support our Canadian headquarters based in Markham, Ontario. This role reports to the HDFS Canada Lead and works closely with the Harley-Davidson Canada Sales Team to deliver their objectives.Job SummaryThe Finance and Insurance (F&I) Consultant is responsible for being recognized as the trusted business advisor of and for the dealer network by managing and developing new and existing dealer relationships. Within their assigned region, the F&I Consultant will meet established financial and non-financial targets and maximize business opportunities in the areas of Retail Sales Volume, New and Used Commercial Sales Volume, Revolving Account Card growth, various insurance products and programs, as well as other products and programs. This position covers the eastern half of Canada to include portions of Toronto, Ontario, and the provinces eastward to Newfoundland.Harley-Davidson embraces a Virtual Mindset, which prioritizes virtual work and provides flexibility for our high-performing employees. While this role does require regular dealer visits in Eastern Canada, the successful candidate will be adept at leveraging the technology we have available to be highly effective in interacting virtually with our dealers.Job ResponsibilitiesIn support of Harley-Davidson Motor Company’s endeavour to sell motorcycles, the successful candidate will be responsible for the following deliverables:

  • Perform dealer visits, which includes but is not limited to obtaining financial information from dealer and product providers; interviewing various department personnel to obtain critical information; facilitating debrief meetings with dealership staff, presenting findings and best practices to maximize profits; and delivering and leading dealer training as necessary.
  • Analyze sales and F&I process to identify gaps and implement best practices to maximize mutual value for the dealer and the business through the sale of F&I products.
  • Develop key understanding of the dealers’ needs relating to available products and build a plan for the dealership taking a short and long-term approach.
  • Work with product suppliers to build new product campaigns and launch activities, to ensure the success of these specific launches.
  • Act as a subject matter expert to the dealers. Has extensive knowledge of available products and services and can mentor dealership personnel through role-play situational training. Is a resource for the dealer principal and dealer staff to rely on for updated information and training.
  • Maintain and obtain additional industry knowledge via continuing education and training opportunities as provided by the Company.
  • Act as a liaison between all stakeholders, including finance and insurance product providers, various Company departments, the dealership network and other key stakeholders.
  • Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone’s responsibility at Harley-Davidson Financial Services. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. It is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies, procedures, and to comply with all of them.

Education Requirments

  • High School Diploma or Equivalent Required

Education Specifications

  • Bachelor’s Degree Preferred

Job Requirements

  • A minimum of 5 years of related experience is required. Previous experience in an automotive financial services company, financial institution, and/or dealership environment is preferred.
  • A bachelor’s degree is preferred.
  • Mandatory strong financial acumen, including understanding of financial measures, forecasting, and other analytical skills.
  • French is mandatory – Exceptional written, presentation, and oral communication skills required in both English and French.
  • Highly self-motivated and directed. Ability to work under pressure with limited direct supervision, meet tight deadlines, and achieve results in a fast-paced and changing environment.
  • Strong negotiating and decision-making skills are critical with an effective ability to influence without direct authority.
  • Experience working in a global, matrix environment is considered an asset.
  • Fully proficient in Microsoft Office – Excel, Word, PowerPoint, Outlook. Must be able to create/automate reports and tools to support the business.
  • Adept at leveraging technology to be highly effective in interacting virtually with dealers.
  • Successful candidate must reside in Ontario/Quebec, Greater Toronto Area preferred.
  • Travel from 50 to 75% is required for this position.

Why Harley-Davidson?You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products such as apparel, parts and accessories and more. Learn more about Harley-Davidson .Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We are dedicated to employing a workforce that is representative of the diverse communities across Canada. In accordance with the Accessibilities for Ontarians with Disabilities Act (AODA), accommodation will be provided upon request throughout the recruitment and hiring process.Direct Reports: No
Travel Required: 50 – 75%
Pay Range: n/a
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance

Client Relationship Associate – CrossSafety Holdings Inc. – Toronto, ON

Company: CrossSafety Holdings Inc.

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 22:16:36 GMT

Job description: Client Relationship AssociateToronto, OntarioCompensation based on experienceLooking to be a part of a dynamic team?About UsWith over two hundred personnel working in Canada, USA and Mexico, CrossSafety is one of North America’s largest specialty health and safety services company. We provide a comprehensive range of HSE consulting, engineering, training, outsourced personnel resources, project and program support services to thousands of clients across most workplace sectors. In our relationships with clients and peers we live our key company values: Integrity, Commitment, Inclusion, Excellence, Respect and Accountability. Visit us at .Position SummaryThe Client Relationship Associate (CRA) is responsible for the day-to-day management and execution of the firm’s Client Relationship Management Plan. This includes overseeing and coordinating the Client Contact Plan and the Client Appreciation Program for several hundred valued clients. The CRA ensures regular, proactive engagement with clients by scheduling meetings and communications on behalf of account managers and sales representatives, arranging appreciation activities, conducting satisfaction surveys, and supporting overall marketing and sales initiatives. The CRA plays a critical role in maintaining strong client relationships, enhancing client satisfaction, and supporting business growth.Key Responsibilities1. Client Contact Plan Management

  • Maintain and execute the Client Contact Plan based on client “Tier” classifications.
  • Schedule regular meetings, calls, and touchpoints in the calendars of approximately 12–15 Client Account Managers and 2–4 Sales Representatives.
  • Ensure contact frequency aligns with the minimum standards set for each client Tier (e.g., monthly, quarterly).
  • Monitor contact activities to ensure compliance with the Client Contact Plan.
  • Track and report on contact metrics and engagement levels.

2. Client Appreciation Program Coordination

  • Manage the Client Appreciation Program activities, including but not limited to:

o Delivery of client appreciation gratuities. o Coordination of client appreciation events.o Management of seasonal appreciation activities.

  • Maintain calendars and checklists to ensure timely execution of appreciation activities according to the required frequency for each client Tier.

3. Client Satisfaction Surveys

  • Design, distribute, and administer informal and formal client satisfaction surveys.
  • Analyze survey results to identify trends, issues, and opportunities for improvement.
  • Prepare and present detailed reports on client feedback to the management team, including recommendations for action.

4. Client Tier Maintenance

  • Maintain the accuracy of the Client Tier classification system, ensuring clients are appropriately categorized based on revenue and other criteria.
  • Update Tier statuses based on changes in client profiles, revenue, or engagement history

5. Sales and Marketing Support

  • Provide general marketing and sales support, including preparation of client-specific engagement reports, sales collateral coordination, and CRM data management.
  • Liaise with the sales and marketing team on campaigns and digital marketing activities.
  • Support campaigns targeted toward Tier-specific client groups.
  • Assist in maintaining and updating client records within the CRM and internal tracking systems.

Qualifications Education and Experience

  • Post-secondary education in Marketing, Communications, or a related field.
  • Minimum 2 years of experience in a client-facing, sales support, marketing coordination, or administrative role, preferably in a professional services or workplace health and safety firm preferred.

Graduates will be considered.Skills and Competencies

  • Strong organizational and scheduling skills; ability to manage multiple calendars and complex scheduling needs.
  • Outgoing personality with exceptional interpersonal communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
  • Familiarity with CRM systems is an asset.
  • Analytical skills to collect, interpret, and report on survey and engagement data.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and strong follow-up skills.
  • Customer-focused mindset with a strong commitment to client satisfaction.

Performance Metrics

  • Percentage compliance with Client Contact Plan targets (e.g., scheduled versus required client contacts).
  • Timely execution of Client Appreciation activities.
  • Client satisfaction survey response rates and satisfaction scores.
  • Accuracy and currency of Tier classification and client records.
  • Support responsiveness and contribution to marketing/sales initiatives.

Job Summary: Client Relationship Associate at CrossSafety

Location: Toronto, Ontario
Compensation: Based on experience

About CrossSafety

CrossSafety is one of North America’s largest specialty health and safety services companies, employing over 200 personnel across Canada, the USA, and Mexico. They offer a range of HSE consulting, training, and support services to various sectors while upholding core values such as Integrity, Excellence, and Accountability.

Role Overview

The Client Relationship Associate (CRA) manages the firm’s Client Relationship Management Plan, focusing on enhancing client satisfaction and supporting business growth. Key responsibilities include:

  1. Client Contact Plan Management:

    • Oversee and execute client contact schedules for Account Managers and Sales Representatives, ensuring compliance with contact frequency based on client tiers.

  2. Client Appreciation Program:

    • Coordinate activities such as appreciation events and gratuities, maintaining schedules for timely execution.

  3. Client Satisfaction Surveys:

    • Design and administer surveys, analyze results for improvement opportunities, and report feedback to management.

  4. Client Tier Maintenance:

    • Update client classifications based on revenue and engagement levels.

  5. Sales and Marketing Support:

    • Assist with marketing collateral, CRM data management, and sales engagement reports.

Qualifications

  • Education: Post-secondary degree in Marketing, Communications, or related field.
  • Experience: Minimum 2 years in client-facing, sales support, or administrative roles, preferably in professional services or health and safety.

Skills Required

  • Strong organizational and scheduling abilities.
  • Exceptional interpersonal and communication skills.
  • Proficiency in Microsoft Office Suite; CRM familiarity is a plus.
  • Analytical skills for reporting.
  • Attention to detail and customer-focused mindset.

Performance Metrics

  • Compliance with client contact targets.
  • Timely execution of appreciation activities.
  • Survey response rates and client satisfaction scores.
  • Accuracy of client records and tier classifications.

Conclusion

The CRA position is integral to fostering robust client relationships and supporting CrossSafety’s marketing and sales efforts.

Royal Bank of Canada – Relationship Manager Business Markets Intern – Windsor, ON

Company: Royal Bank of Canada

Location: Windsor, ON

Expected salary:

Job date: Fri, 02 May 2025 03:28:13 GMT

Job description: Job Summary What is the opportunity?
You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.Job DescriptionWhat will you do?

  • Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
  • Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
  • Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
  • Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
  • Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
  • Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

What do you need to succeed?Must-have

  • Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
  • Proven track record in exceptional client relationship management
  • Excellent communication, time management and organizational skills

Nice-to-have

  • Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
  • Completion of the Commercial Banking Advisor training program, or have previous experience as a small business owner, or in similar field
  • Good knowledge of a broad array of business and personal financial products and services

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunity to collaborate with other business segments within the bank
  • Competitive compensation
  • Opportunity to build close relationships, do challenging work, and work towards personal and professional growth
  • Flexible work/life balance
  • Ability to make a difference and have a lasting impact on your clients’ business and personal life

Job Skills Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curiosity, Financial Acumen, Practice ManagementAdditional Job DetailsAddress: 245 OUELLETTE AVE:WINDSORCity: WINDSORCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-04-30Application Deadline: 2025-05-14Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .