Ricoh – Sr Solutions Sales Executive – Public Sector – Ottawa, ON

Company: Ricoh

Location: Ottawa, ON

Expected salary:

Job date: Sat, 24 May 2025 04:45:17 GMT

Job description: Job Category: CDN SalesJob Description:The Senior Solutions Sales Executive, Public Sector (SSSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. The SSSE-PS position will operate on a small team of seasoned Sales Professionals focused solely on the Federal Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Federal Government.The SSSE-PS acts as a client executive focused on a specific vertical market in the Federal realm (portfolio consisting of Government Departments, Crown Corporations and Agencies). The SSSE-PS understands the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSSE-PS.Duties and Responsibilities:

  • Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Federal portfolio
  • Build account plans and strategies for each target account
  • Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
  • Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
  • Develop and deliver customized sales presentations and product demonstrations
  • Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh’s portfolio of product and services
  • Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
  • Build strong relationships with key executive stakeholders within the Federal Government to facilitate account retention and expansion
  • Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
  • Other duties as assigned by Manager

Qualifications:Minimum

  • College or university degree, (preferably business) or equivalent experience in a related field.
  • Experience Selling in the Public Sector, preferably in the Federal Government
  • Experience managing and closing complex enterprise – scale sales cycles
  • Demonstrated ability to over-achieve quotas in past positions
  • Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
  • Demonstrated ability to effectively work on a specialized team environment

Preferred

  • Bilingual (English and French)
  • Established contacts and relationships in the Federal Government.
  • Proficient computer application skills, including Salesforce.com, O365
  • Demonstrates a knowledge of the Federal Government marketplace including the structure, procurement vehicles, and policies

Skills:

  • English is essential. Preferably bilingual in both French and English.
  • Excellent verbal and written communication skills – includes excellent reporting and forecasting skills.
  • Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
  • Strong selling skills, with exceptional analytical, organizational, and communication abilities
  • Ability to work within a team-oriented environment
  • Attention to detail
  • Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
  • Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
  • Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
  • Excellent influencing and negotiation skills, coupled with tact and diplomacy
  • Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
  • Ability to remain updated on current technology and trends in the public sector marketplace
  • Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
  • Ability to manage conflict and effectively problem solve in a fast paced, high stress environment

Other:

  • Requires a valid driver’s license and reliable transportation required (and auto insurance coverage per Ricoh’s policy)
  • This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
  • Occasional travel is expected.

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies’ optimizing their end-to-end business solutions.About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Production Solutions Consultant – Ricoh – Vancouver, BC

Company: Ricoh

Location: Vancouver, BC

Expected salary: $75000 per year

Job date: Fri, 16 May 2025 07:48:14 GMT

Job description: as required Responsible for implementing marketing and program support as required Work closely with Ricoh’s RGC Marketing team to give…. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information…

Solutions Sales Representative – Ricoh – Vancouver, BC

Company: Ricoh

Location: Vancouver, BC

Job description: at Ricoh. We are a family that promotes positive manager relationships and on-going learning & development that nurtures… quickly familiarizing yourself with clients and their needs. Possesses organizational and project management skills…
At Ricoh, we foster a supportive family atmosphere that emphasizes strong managerial relationships and continuous learning and development. We prioritize quickly becoming attuned to clients’ needs, and we value organizational and project management skills in our team members.

The job description for the Solutions Sales Representative position at Ricoh in Vancouver, BC, is as follows:

Job Title: Solutions Sales Representative

Location: Vancouver, BC

Salary: $45,000 per year

Employment Type: Permanent, Full-time

Job Category: CDN Sales

Job Description:

Ricoh is seeking a customer-centric Solutions Sales Representative to join our team and empower digital workplaces. As a leading provider of document solutions, Ricoh integrates state-of-the-art hardware, software, consulting, and support services to help businesses manage their document workflows efficiently.

Key Responsibilities:

  • Account Management: Protect existing accounts and increase revenue and profitability within the assigned account base.

  • Account Planning: Develop ongoing account plans in collaboration with team members, aligning with marketing strategies and client business objectives for commercial accounts.

  • Prospecting: Identify and pursue new business opportunities within competitive accounts to provide Ricoh’s services and solutions.

  • Sales Activities: Engage in continuous sales activities, including cold calling, client meetings (in-person and virtual), presentations, demonstrations, proposals, and value propositions to assigned accounts.

  • Sales Cycle Management: Manage leads, pending orders, and leasing upgrades, developing action plans to progress each sales cycle.

  • Revenue Targets: Meet or exceed revenue and gross profit expectations.

  • CRM Utilization: Utilize sales databases, such as Salesforce.com, to update account information daily, maintain records of all activities within each account, and identify competitive information.

  • Product Knowledge: Maintain knowledge of Managed Document Services (MDS) value propositions, including software applications, managed services, and features and benefits of all equipment models offered.

  • Collaboration: Collaborate with other sales specialists to present Ricoh’s IT and Communication Services to potential clients.

  • Professional Development: Attend training and workshops to increase product knowledge and stay abreast of company products, services, pricing, as well as competitor products and pricing.

  • Relationship Building: Establish relationships with current and prospective customers through various selling techniques, including Ricoh’s 3D Sales Approach.

Requirements:

  • Education: College Diploma or University Degree.

  • Experience: Minimum of 3-5 years of direct B2B sales experience; industry-specific selling experience is preferred.

  • Skills:

    • Strong negotiation skills with the ability to effectively address objections and navigate business obstacles.

    • Proven ability to build and maintain meaningful relationships with clients, quickly understanding their needs.

    • Excellent communication and interpersonal skills.

    • Ability to work independently and as part of a team.

    • Proficiency in CRM software, particularly Salesforce.com.

Ricoh offers a friendly culture with a focus on well-being and work-life balance. Benefits include flexible work options, a time-off purchase program, comprehensive health and mental health benefits, employee discounts, and recognition programs. The company promotes positive manager relationships and ongoing learning and development to nurture professional growth and career advancement.

For more information and to apply, please visit the job posting on Careerjet.

Expected salary: $45000 per year

Job date: Sun, 04 May 2025 01:02:08 GMT

Ricoh – Service Delivery Manager – Windsor, ON

Company: Ricoh

Location: Windsor, ON

Expected salary:

Job date: Thu, 27 Mar 2025 06:50:13 GMT

Job description: Job Description:Service Delivery ManagerThe Service Delivery Manager (SDM1) is responsible for management of a single person site. The SDM1 develops, implements and reviews related procedures and interacts with customers and ensures the service levels are met. This position has high degree of customer interface.Responsibilities:�· Part of a team responsible for delivering Ricoh Managed Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by Ricoh�· Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations;�· Troubleshoot and assist with all printer-related and non-printer related (e.g. driver, network, o/s) printing issues through personal visits and/or using remote tools;�· First response service troubleshoot for print related issues for staffed locations;�· Fix printer related issues and/or escalate to appropriate Ricoh channels;�· Deliver levels of service (as defined in customer SLA) and work closely with customer’s Level-I Help Desk;�· Conduct training sessions and end-users where required to ensure highest level of user adoption and maximize usage of the installed technology;�· The management of Ricoh incident tickets assigned through the customer’s service ticketing system. Which could include, first response trouble shooting, providing updates, escalations to appropriate department for resolution and updating ticket with the resolution details;�· Assist in the design, development and documentation of printing support processes and procedures;�· Fleet and services management: consumables inventory monitoring and management, escalation support, asset reporting, common print room management;�· Consumables monitoring and management;�· Service Level Agreement compliance �· focusing on maximizing uptime, utilization and end-user satisfaction while minimizing costs;�· Ensure a working knowledge of all Ricoh vertical solution, product and (RightFax, Equitrac, Autostore) offerings;�· Fleet optimization services/analysis and recommendations for technology utilization and continuous improvement throughout term of the agreement;�· Collect, analyze and report on KPI’s as well as provide trend analysis with recommendations for operational improvements in the customer environment;�· Prepare monthly and quarterly reports; conduct analysis and assist with client reviews as required;�· Ongoing management and physical execution of new installs, removals, relocations and disposals (IMAC-D);�· Provide support for the assigned manager;�· Other duties as assigned by managerEducation & Experience:

  • Post Secondary Education (Technical Degree, Diploma or Certificate)
  • Minimum of 2 years experience in roles with similar responsibility, scope or skills
  • Previous service, support, technical or operational experience with customers

Skills:

  • Excellent verbal and written communication and presentation skills with proven ability to conduct
  • professional business communications
  • Proficient in MS Office applications with demonstrated Excel skills. Visio and SharePoint an asset
  • Working knowledge of scanning, networking, and printing technologies
  • Ability to work independently, or as part of a team and take initiative to improve the customer experience
  • Ability to assess situations and act with a high level of urgency
  • Ability to multitask in a fast paced operation and prioritize objectives
  • Effective planning, organizational and time management skills
  • Strong attention to detail

About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Ricoh – Service Delivery Specialist – Brampton, ON

Company: Ricoh

Location: Brampton, ON

Expected salary:

Job date: Sat, 29 Mar 2025 00:36:16 GMT

Job description: Job Description:Senior Field Representative, MDS Service DeliveryService Delivery SpecialistThe Service Delivery Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. After insuring achievement of Service Level Agreements, the SDS is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDS must possess an understanding of the client’s requirements and domain, be IT centric, enabling communication with the Customer IT Department resources and develop, implement and manage ongoing fleet operations.Responsibilities:�· Part of a team responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by Ricoh�· Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations�· Troubleshoot and assist with all printer-related and non-printer related (e.g. driver, network, o/s) printing issues through personal visits and/or using remote tools.�· First response service troubleshoot for print related issues.�· Fix printer related issues and/or escalate to appropriate Ricoh channels�· Work within the client request system to provide user services, such as the creation of network print queues and IP addresses.�· Deliver levels of service (as defined in customer SLA) and work closely with customer’s Level-I Help Desk�· Conduct training sessions with end-users where required to ensure highest level of user adoption and maximize usage of the installed technology�· Basic training support for end user requests�· The management of Ricoh incident tickets assigned through the customer’s service ticketing system. Which could include, first response trouble shooting, providing updates, escalations to appropriate department for resolution and updating ticket with the resolution details.�· Assist in the design, development and documentation of printing support processes and procedures�· Fleet and services management: consumables inventory monitoring and management, escalation support, asset reporting, common print room management�· Service Level Agreement compliance – focusing on maximizing uptime, utilization and end-user satisfaction while minimizing costs�· Ensure a working knowledge of all Ricoh vertical solution, product and (RightFax, Equitrac, Autostore) offerings�· Fleet optimization services/analysis and identifying opportunities for technology utilization and Continuous Improvement throughout term of the agreement�· Collect, analyze and report on KPI’s as well as provide trend analysis with recommendations for operational improvements in the customer environment for the specific service being supported.�· Prepare monthly and quarterly reports; conducts analysis and assists with client reviews as required.�· Ongoing management and physical execution of new installs, removals, relocations and disposals (IMAC-D)�· Provide Support for the Supervisor/Service Delivery Manager�· Perform other duties as assignedEducation & Experience:�· Industry related training�· Post-secondary (undergraduate, tech degree, diploma or certificates)�· Minimum 2 years experience in roles with similar responsibility, scope or skills�· Previous service, support, technical or operational experience with customersSkills:�· Excellent verbal and written communication and presentation skills with proven ability to conduct professional business communications�· Proficient in MS Office applications with demonstrated Excel skills. Visio and Sharepoint experience would be beneficial.�· An understanding of network print queues, IP addresses, and DNS�· Working knowledge of scanning, networking and printing technologies�· Ability to work independently, or as part of a team and take initiative to improve the customer experience�· Ability to assess situations and act with a high level of urgency�· Ability to multitask in a fast paced operation and prioritize objectives�· Effective planning, organizational and time management skills�· Strong attention to detailAbout Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Ricoh – Service Delivery Specialist (6 month contract) – Brampton, ON

Company: Ricoh

Location: Brampton, ON

Expected salary:

Job date: Wed, 12 Feb 2025 23:08:01 GMT

Job description: Job Description:Service Delivery Specialist (6-month contract)The Service Delivery Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. After insuring achievement of Service Level Agreements, the SDS is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDS must possess an understanding of the client’s requirements and domain, be IT centric, enabling communication with the Customer IT Department resources and develop, implement and manage ongoing fleet operations.Responsibilities:�· Part of a team responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by Ricoh�· Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations�· Troubleshoot and assist with all printer-related and non-printer related (e.g. driver, network, o/s) printing issues through personal visits and/or using remote tools.�· First response service troubleshoot for print related issues.�· Fix printer related issues and/or escalate to appropriate Ricoh channels�· Work within the client request system to provide user services, such as the creation of network print queues and IP addresses.�· Deliver levels of service (as defined in customer SLA) and work closely with customer’s Level-I Help Desk�· Conduct training sessions with end-users where required to ensure highest level of user adoption and maximize usage of the installed technology�· Basic training support for end user requests�· The management of Ricoh incident tickets assigned through the customer’s service ticketing system. Which could include, first response trouble shooting, providing updates, escalations to appropriate department for resolution and updating ticket with the resolution details.�· Assist in the design, development and documentation of printing support processes and procedures�· Fleet and services management: consumables inventory monitoring and management, escalation support, asset reporting, common print room management�· Service Level Agreement compliance – focusing on maximizing uptime, utilization and end-user satisfaction while minimizing costs�· Ensure a working knowledge of all Ricoh vertical solution, product and (RightFax, Equitrac, Autostore) offerings�· Fleet optimization services/analysis and identifying opportunities for technology utilization and Continuous Improvement throughout term of the agreement�· Collect, analyze and report on KPI’s as well as provide trend analysis with recommendations for operational improvements in the customer environment for the specific service being supported.�· Prepare monthly and quarterly reports; conducts analysis and assists with client reviews as required.�· Ongoing management and physical execution of new installs, removals, relocations and disposals (IMAC-D)�· Provide Support for the Supervisor/Service Delivery Manager�· Perform other duties as assignedEducation & Experience:�· Industry related training�· Post-secondary (undergraduate, tech degree, diploma or certificates)�· Minimum 2 years experience in roles with similar responsibility, scope or skills�· Previous service, support, technical or operational experience with customersSkills:�· Excellent verbal and written communication and presentation skills with proven ability to conduct professional business communications�· Proficient in MS Office applications with demonstrated Excel skills. Visio and Sharepoint experience would be beneficial.�· An understanding of network print queues, IP addresses, and DNS�· Working knowledge of scanning, networking and printing technologies�· Ability to work independently, or as part of a team and take initiative to improve the customer experience�· Ability to assess situations and act with a high level of urgency�· Ability to multitask in a fast paced operation and prioritize objectives�· Effective planning, organizational and time management skills�· Strong attention to detailAbout Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Marketing Solutions Specialist Co-op (Winter Term 2025) – Ricoh – Mississauga, ON

Company: Ricoh

Location: Mississauga, ON

Expected salary:

Job date: Tue, 10 Dec 2024 07:40:58 GMT

Job description: strategies for Ricoh Digital Services in both Canadian and US markets. The Marketing Solutions Specialist will work…Job Description: Co-op, Marketing This position will assist in the development and execution of go-to market…

Marketing Solutions Specialist Co-op (Winter 2025) – Ricoh – Mississauga, ON

Company: Ricoh

Location: Mississauga, ON

Expected salary:

Job date: Tue, 10 Dec 2024 05:44:40 GMT

Job description: strategies for Ricoh Digital Services in both Canadian and US markets. The Marketing Solutions Specialist will work…Job Description: Co-op, Marketing This position will assist in the development and execution of go-to market…

Senior Manager I, Project Management – Ricoh – Mississauga, ON

Company: Ricoh

Location: Mississauga, ON

Expected salary:

Job date: Sat, 23 Nov 2024 02:27:22 GMT

Job description: with Sales, Sales Engineering, Marketing and Services leadership to create and implement a go to market and delivery strategy…. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information…